A.02.11 Performance Work Statement.pdf

BURNSVILLE LAKE

CLEANING SERVICES

SECTION C

DESCRIPTION/SPECIFICATIONS

TABLE OF CONTENTS

SECTION C-1, GENERAL Page

C-1.1 PROJECT INFORMATION

C-1.2 PERFORMANCE WORK STATEMENT

C-1.3 TASK ORDERS

C-1.4 SCHEDULE OF WORK

C-1.5 PERFORMANCE EVALUATION MEETINGS

C-1.6 CONTRACTOR SUBMITTALS

C-1.7 PERMITS AND LICENSES

C-1.8 IDENTIFICATION OF CONTRACT EMPLOYEES AND VEHICLES

C-1.9 SAFETY REQUIREMENTS

C-1.10 DAMAGE REPORTS

C-1.11 SECURITY REQUIREMENTS

C-1.12 CONTRACT EMPLOYEES' CONDUCT AND COMPETENCY

C-1.13 MINIMUM PERSONNEL QUALIFICATIONS

C-1.14 SUPERVISION

C-1.15 QUALITY CONTROL

C-1.16 QUALITY ASSURANCE

C-1.17 DEFICIENCIES

C-1.18 CONTRACTOR DISCREPANCY REPORT (CDR)

C-1.19 SAFEGUARDING PROPERTY

C-1.20 GOVERNMENT PROPERTY, EQUIPMENT, AND SUPPLIES

C-1.21 CONTRACTOR-FURNISHED ITEMS

C-1.22 DAMAGE OR LOSS OF CONTRACTORS SUPPLIES AND PROPERTY . 21

C-1.23 ENVIRONMENTAL PROGRAM

C-1.24 COOPERATION WITH OTHER CONTRACTORS, LESSEES, AND

VOLUNTEERS

C-1.25 PREWORK CONFERENCE

C-1.26 REPORTS

C-1.27 PRICING

C-1.28 DEFINITIONS

SECTION C-2, CLEANING SERVICES, BURNSVILLE LAKE

C-2.1 PERFORMANCE WORK STATEMENT

C-2.2 WORK TO BE PERFORMED

C-2.3 ITEMS TO BE FURNISHED BY THE GOVERNMENT

C-2.4 SUPPLIES TO BE FURNISHED BY THE CONTRACTOR

C-2.5 SERVICE EQUIPMENT

C-2.6 SPECIAL PROVISIONS

C-2.7 SERVICE AREAS

SECTION C-1

General

C-1.1. PROJECT INFORMATION. Burnsville Lake is located on the Little Kanawha River, a tributary of the Ohio River in Braxton County near Burnsville, West Virginia.

The project purposes served are flood damage reduction, recreation, water quality control, and fish and wildlife management. The approximate number of annual visits to Corps-operated recreation areas at Burnsville Lake is 300,000. The Riffle Run End of the Project is accessible via Exit 79, Interstate 79. The Bulltown End of the Project is accessible via Exit 67, Interstate 79 if traveling North or via Exit 91, Interstate 79 if traveling South.

C-1.2. PERFORMANCE WORK STATEMENT. The Contractor shall furnish all necessary management, personnel, materials, supplies, tools, equipment, fuel, and vehicles, except as otherwise provided herein, required to perform the cleaning services at the Burnsville Lake project recreation areas, as specified and in strict accordance with all Terms, Conditions, General, Specific and Technical Provisions, Drawings, Attachments, Exhibits, etc., contained herein or incorporated by reference. Award of a contract does not guarantee that the Government will order all the types of services listed under the contract from the Contractor. The Government reserves the right to perform any portion of the services listed.

Contractor’s work and responsibility shall include, but not be limited to, all planning, programming, administration, and management necessary to assure that all services provided are conducted in accordance with the contract and all applicable laws, regulations, codes, or directives. Contractor shall perform all related Contractor administrative services necessary to perform the work such as procurement, quality control, Contractor financial control, and maintenance of accurate and complete records and files.

Work included in this contract generally involves work associated with operation and maintenance of areas at the specified Government projects. However, in special instances the contractor may be issued a task order under this contract for other Huntington District projects within 50 linear miles. Examples of these special instances may include but are not limited to damaging storms, wildfires, floods, or other time-sensitive maintenance needs. Task orders issued in these circumstances will be negotiated on an individual basis using contract line items from the price breakout schedule.

The quantities listed in the price breakout schedule are approximate and are provided as information only to assist in preparation of quotes. They are not guaranteed, and the actual quantities may be more or less than shown. Variation in these estimated quantities shall not be justification for modification of the contract or request for additional payment.

It is emphasized that the work described in this contract is a critical part of the Corps mission. The work described will be performed in a public recreation area. The Corps is committed to "Customer Care" and providing quality professional service.

C-1.3. TASK ORDERS. All work under this contract will be ordered by issuance of individual Task orders (DD Form 1449, see Exhibit R). No work shall be performed under this contract before an individual task order has been issued by the Contracting Officer (KO), except as specified in Section C-1.4(b), Emergency Work. Only the KO, by issuance of a modification, may make any change to a Task Order. The type of Task Order used will be at the discretion of the KO. The Task Order will list those items from the price breakout schedule that are to be performed or used to perform the work.

C-1.4. SCHEDULE OF WORK.

a. General. Cleaning services will be ordered by issuance of Task Orders (DD Form 1449, see Exhibit R) and shall be performed in accordance with the Work Schedule Calendars shown in Exhibit M. Two calendars are included in Exhibit M for each month: one for the Riffle Run End of the Project and one for the Bulltown End of the Project. It is the government’s intent to follow these work schedule calendars, but the government reserves the right to make changes due to any unforeseen circumstances. Award of a contract does not guarantee that the Government will order all the types of services listed under the contract from the Contractor. The Government reserves the right at any time during the duration of this contract to perform any portion of the services listed, to have the services performed in any other way it deems necessary, to increase or decrease service frequencies and/or quantities in any or all areas or portions of areas, or to close any area or portion of an area and delete any subsequent services in the closed area. In the event of a flood, unanticipated low or high visitation, any other occurrence that changes the need for services under this contract, or failure of the Contractor to perform scheduled work, the Government will issue a modification of the Task Order to stop work or to change the Work Schedule Calendars. The price will be proportionally reduced for services not performed or increased for added services. An example showing the method used to calculate the price for changed services is included in Exhibit S.

b. Emergency Work. In unusual or emergency situations where the Government determines that cleaning beyond what was scheduled on the Work Schedule Calendars is necessary, this additional work will be ordered by issuance of Task Orders using individual bid items from the Price breakout schedule. During these situations, verbal notification will be given by the Procuring Contracting Officer to the contractor to provide an additional cleaning to a specific restroom, washhouse, or grounds prior to the actual issuance of a Task Order. The Contractor must begin to perform the work within two hours of notification. An Emergency Task Order will be issued on the next business day after issuance of the verbal order.

c. Staffing Schedule. The Contractor shall provide an adequate number of fully qualified personnel and supplies to perform the work specified herein in accordance with an approved work schedule. Full-service grounds cleanings and litter pickups shall not be performed in campgrounds before 8:00 a.m. All restroom and washhouse cleanings shall be performed from 5:00 a.m. to 10:00 a.m. and from 4:00 p.m. to 7:00 p.m. If one cleaning per day is scheduled, it shall be during the morning period.

Routine shelter cleanings shall be performed before 9:00 a.m. on days scheduled.

Swimming Beach work shall be performed before 10:00 a.m. on days scheduled.

Complete cleanings in the Resource Manager’s Office Building shall be performed between 7:30 a.m. and 11:00 a.m. on the days scheduled, and restrooms in the office shall be cleaned between 7:30 a.m. and 8:30 a.m. on days scheduled. All other work described herein shall be performed each day the service is scheduled in accordance with the Contractor's approved work schedule.

d. Holiday Work. Work may be required on holiday periods during heavy visitation, emergencies, or for other reasons as determined by the Contracting Officer Representative (COR). Additional personnel may be required to handle the additional workload during holiday periods because of heavy visitation. The ten Federal holidays observed are:

New Year's Day (January 1st) Martin Luther King Day (3rd Monday in January) President's Day (3rd Monday in February) Memorial Day (Last Monday in May) Independence Day (July 4th) Labor Day (1st Monday in September) Columbus Day (2nd Monday in October) Veterans Day (November 11th) Thanksgiving Day (4th Thursday in November) Christmas Day (December 25th)

When one of the above designated holidays falls on a Sunday, the following Monday is observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday.

e. Inclement Weather Work. The Contractor shall maintain the schedule of services regardless of inclement weather. Exceptions may be approved by the COR when severe conditions make it impractical or dangerous to perform the work. The Contractor will be notified of any COR determination to extend the performance period or cancel the work due to inclement weather.

f. Contractor Work Schedule. Exhibit M contains the Work Schedule Calendars.

At least two weeks prior to the beginning of each month in which work is scheduled, the Contractor shall provide to the COR a schedule for the services with the completion time for each work item. The work schedule submitted must be of sufficient detail to allow the Corps to inspect all work as it is performed, shall comply with the time requirements in Section C-2.2, shall account for travel time between areas, and must be approved by the COR. The CR or QCI shall remain at each individually scheduled work site listed on the calendars until the scheduled completion time to permit a Government inspector to check the work. Any change in this schedule shall be submitted to the COR for his approval at least one week in advance.

C-1.5. PERFORMANCE EVALUATION MEETINGS. The Contractor or Contractor Representative shall contact the COR by telephone by 9:00 a.m., no less often than once per week on the first work day of the week that cleaning services are scheduled to issue Task Orders, discuss contract work items, performance of work, inspections and quality control. The Contractor or his authorized representative shall meet with the COR in person if problems exist, such as the issuance of a Contract Discrepancy Report (CDR). Meetings will be held at the Project Office beginning by 9:00 a.m. The COR may reduce this schedule, or change the calling time, meeting time, and reporting place if mutually agreeable between the COR and the Contractor.

C-1.6. CONTRACTOR SUBMITTALS. Unless otherwise specified, the Contractor shall submit the following information to the COR one week prior to the pre-work conference for this contract:

a. Quality Control Plan. A suggested outline for the Contractor’s Quality Control Plan is in Exhibit E.

b. Contractor Quality Control Inspector. List of Quality Control Inspectors.

c. Contractor Representatives. List of names of Contractor Representatives.

d. Accident Prevention Plan (APP). The Basic Outline for the Contractor’s Accident Prevention Plan is in Exhibit C. See Section C-1.9(b) for APP requirements.

e. Emergency Contacts. A prioritized list, including phone numbers, of those persons (normally Contractor Representatives) to call in case of emergencies.

f. Certificate of Insurance. See Special Contract Requirements.

g. Security Requirements. See Section C-1.11.

C-1.7. PERMITS AND LICENSES. The Contractor shall, at his own expense, obtain any licenses or permits required to perform all aspects, requirements, and work of this contract. The Contractor shall comply with all current Federal, State, and local laws and regulations and shall comply with any subsequent changes.

C-1.8. IDENTIFICATION OF CONTRACT EMPLOYEES AND VEHICLES. The Contractor shall furnish his employees standardized uniforms (overall or shirt-long pants/shirt-skirt) with a company patch or professionally printed company identification on the breast pocket or on the sleeve at the top of the left arm, within 30 days after notice of award of the contract. Any employee hired 30 calendar days after award of the Contract shall be in the required uniform within 14 calendar days of the date of hire.

Contractor uniforms shall not resemble U.S. Army Corps of Engineers uniforms.

Contractor employees and subcontractors shall wear these uniforms at all times they are performing work under this contract. Exceptions may be granted by the COR for short-term workers or special circumstances specified by the COR. Stained or faded uniforms shall not be worn. Uniform shirts shall be buttoned and neatly tucked into pants at all times employees are on duty. Steel-toed safety shoes shall be worn at all times.

All vehicles used by the Contractor to perform work under this contract shall be identified with the company name displayed in a professional manner on both front doors. The Contractor may require his employees to report in their own vehicles to the project, but these personal vehicles shall be parked in the Contractor’s compound, or at a site designated by the COR. Vehicles used by the Contractor to perform administrative functions, such as morning meetings or crew supervision, must also be marked.

C-1.9. SAFETY REQUIREMENTS.

A. General. Contractor shall comply with all Federal, State and Local safety requirements including those specified by the Occupational Safety and Health Act (OSHA) in 29 CRF 1910 General Industry Standard, 1926 Construction Standard and the U.S. Army Corps of Engineers Safety & Health Requirements Manual EM 385-1-1 as currently revised. Where a conflict exists between safety standards/requirements the contractor shall comply with the more stringent requirement. If the Contractor fails or refuses to promptly comply with safety and security requirements as specified herein, any project employee may stop all or part of the work until satisfactory corrective action has been taken.

No part of the time lost due to any such work stoppage shall be made subject to any claims for extension of time or for excess costs or damages sustained by the Contractor. Also, the Contractor will not be paid for work not performed as a result of the stop order.

B. Contractor Accident Prevention Plan (APP). The Contractor shall prepare a site-specific Accident Prevention Plan following the outline provided in EM 385-1-1, Appendix A as a minimum. The contractor shall address each element and sub-element in the outline in the order they appear in Appendix A.

Any item from the outline that does not apply must be listed, in its assigned place and a brief explanation of the reason it is not required/provided. The APP shall address any unusual or unique aspects of the project or activity. This plan must be accepted by the Contracting Officer prior to commencement of any work. Contractors are encouraged to contact the USACE Safety & Occupational Health Office for questions or information regarding the development of contract Accident Prevention Plans. Office hours are Monday- Friday 8:30 a.m. - 4 p.m. at (304)399- 5039/5032/5326. The web address for EM 385-1-1 is:

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManual s/EM_385-1-1.pdf

Note: The contractor shall employ a Site Safety and Health Officer (SSHO) who has completed OSHA 30 hour Construction or General Industry Safety training or its equivalent (only authorized online outreach training providers qualify – https://www.osha.gov/dte/edcenters/map.html) and has five (5) years’ experience relative to the work to be performed. SSHO credentials shall be submitted for review and acceptance with the APP. SSHO shall complete a minimum of eight (8) hours of safety training annually.

(1) For Negotiated task orders where the Risk Assessment Code (RAC) of the AHA is high or extremely high risk, the SSHO shall be on-site and have no other duties. Following is a list of jobs normally considered high or extremely high risk (This list is not necessarily all inclusive, each task must be evaluated to determine risk):

• Repair buoys

• Attach anchors & cables

• Drift/Debris cleanup

• Topping trees

• Removing/anchoring fallen trees

• Remove beaver dams

• Bridge decking

• Fire Fighting

(2) For limited service contracts, such as cleaning, janitorial, routine mowing, general grounds-keeping and low risk negotiated task orders, SSHO responsibilities may be a collateral duty. The Collateral duty SSHO shall have an OSHA approved 30-hour safety course. Following is a list of jobs normally considered low to moderate risk:

• Removing or replacing bulletin boards, signs, barricades, gates, bumpers, curbs, fences & posts

• Planting seeds, installing grills, lantern posts, fire rings, & other campground equipment

• Repairs to fences, play equipment, game courts, picnic units & shelters.

• Boundary marking

• Cleaning culverts

• Spreading gravel or anchoring picnic tables

• Minor landscaping

• Routine building maintenance (painting, plumbing, caulking, patching, finishing, sheet rock, floor tile, carpet, etc.

(3) For very low risk jobs and jobs requiring only one person, such as, field walk-over, surface soil sampling or long-term water sampling, the SSHO may be collateral duty.

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf

(4) Work crews of two or more must have two people holding current certification in First Aid and CPR from the American Red Cross, American Heart Association, or a licensed physician. Training must include a hands-on component that cannot be taken online, and the contractor must maintain appropriate First Aid kit on site. Single individuals working alone must have current certification in First Aid as a minimum.

(5) All work that potentially exposes the worker to falls of six feet or more will require the contractor to submit a Site-Specific Fall Protection & Prevention Plan in accordance with EM 385-1-1, Section 21.D.

C. Risk Management Process. The Contractor shall utilize risk management tools such as Activity Hazard Analysis (AHA), Job Hazard Analyses (JHAs), Job Safety Analyses (JSAs) or similar tools to identify, assess, prioritize risks and develop controls to minimize, monitor and control the probability and/or impact of unfortunate events to an acceptable level. Within each major phase, all activities, tasks, or Definable Features of Work (DFOWs) shall be identified that will require an AHA/JSA/JHA. For each work activity, task or DFOW contractor shall prepare the initial AHA/JSA. A Risk Assessment Code (RAC) is assigned to each step, to the risk that remains after controls have been applied (residual risk) a final RAC (cannot be lower than the highest step RAC) shall be assigned.

See EM 385-1-1 Section 01.A.14.b. For further guidance or contact the SOHO for assistance. The AHA/JSA/JHA shall be reviewed and accepted by the proper authority in order to proceed with the activity. All on-site employees shall review the accepted AHA/JSA/JHA prior to performing work and during weekly and “Tool Box” safety meetings as appropriate.

1. AHA/JSA/JHA shall define the activities being performed and identify the work sequences, the specific anticipated hazards, site conditions, equipment, materials, and the control measures to be implemented to eliminate or reduce each hazard to an acceptable level of risk. AHA/JSA should indicate compliance with EM 385-1-1 personal protective equipment requirements (safety-toed work boots, safety glasses, gloves, hard hats, etc.), work crews of two or more must have two people currently qualified in first aid and CPR and the appropriate first aid kit on site. Single individuals working alone must have current certification in First Aid only.

2. The names of the Competent Person(s) and Qualified Person(s) required for a particular activity (e.g., excavation, scaffolding, fall protection, or other activities as specified by OSHA and this manual) shall be identified and included in the AHA/JSA/JHA, as well as proof of their competency/qualification.

D. Accident/Mishap Reporting: The Contractor shall report all recordable mishaps to the GDA within 24-hours in accordance with EM 385-1-1 Section 01.D. Accidents shall be investigated to determine causal factors and corrective actions shall be implemented. Accidents resulting in: days away injuries, days away illnesses, restricted/transfer injuries, property damage of $5,000.00 or more shall be investigated and reported to the GDA using the USACE Accident Investigation Report Form ENG 3394 within 24 hours of the occurrence.

(1) Immediate notification to the GDA is required for all serious accidents:

a. Fatal Injury/illness;

b. Permanent totally disabling injury/illness;

c. Permanent partial disabling injury/illness;

d. One (1) or more persons hospitalized as inpatients as a result of a single occurrence;

e. $500,000 or greater accidental property damage;

f. Three (3) or more individuals become ill or have a medical condition suspected to be related to a site condition, or a hazardous or toxic agent on the site;

The Contractor shall maintain an OSHA Log of Work-Related Injuries and Illnesses, OSHA Form 300 and comply with all accident reporting and recordkeeping requirements specified in 29 CFR 1904.39.

(2) In addition to the above, any mishap occurring in any of the following high hazard areas shall be reported immediately to the GDA, investigated and corrective actions implemented.

a. Electrical (includes Arc Flash, electrical shock, etc.);

b. Uncontrolled Release of Hazardous Energy (includes electrical and non-electrical);

c. Load Handling Equipment (LHE) or Rigging;

d. Fall-from-Height (any level or other than same surface);

e. Underwater Diving

C-1.10. DAMAGE REPORTS. All instances where Government materials, supplies, property, and/or equipment are damaged shall be reported immediately to the COR.

Where the damage was caused by contract employees, a written report of the incident and extent of such damage, shall be submitted to the COR, within two (2) days (less weekends and holidays) of occurrence.

C-1.11. SECURITY REQUIREMENTS.

All Contractors and subcontractor employee(s) working on any contract who require access in and/or around any Huntington District facilities, projects, owned or leased facility/space shall receive authorization to be on site at these areas based upon a favorable background investigation in accordance with “Homeland Security Presidential Directive 12: Policy for a Common Identification Standard for Federal Employees and Contractors” (HSPD 12). The Huntington District Security Management Office shall submit contractor(s) personal information to complete the basic background investigation in order to make a recommendation to the Contracting Office of an employee’s suitability for work on Government property. The Procuring Contracting Officer (PCO) has the right to deny any contractor or subcontractor employee from working on any contract based upon the results of the background investigation provided by the Huntington District Security Management Office. The Government, Contractor, and subcontractors shall not permit any employee(s) access to drawings, blueprints, records, photos, sites, or projects until the Huntington District Security Management Office has completed an Operations Security (OPSEC) review of such items and determined they can be released.

FOR ALL CONTRACTS 1-YEAR AND SUBSEQUENT OPTION YEARS:

Contractors shall submit a complete investigation packet for each contractor and subcontractor employee to the Huntington District Security Management office within 10 working days after award of any contract, or prior to the individual being permitted unescorted access in or on District facilities.

The Contractor must also provide the following: (1) Name of the Contract Specialist with whom he/she is working, (2) Project Name, (3) Contract Number (4) Task Order Number when applicable, and (5) Security Information Sheet on each employee working on site must be submitted directly to the Huntington District Security Management Office.

The Contractor must provide a full legal name, complete SSN#, Date of Birth, Place of Birth (City and State) and Driver’s license number if available. It is the Contractor’s responsibility to ensure the above information is accurate and legible, otherwise delays may occur.

Contractors shall have background checks completed for their employees annually in the case of Contracts with option periods. For instance, if the employee was cleared in May of 2018, they shall be cleared again in May of 2019. It is the Contractor’s responsibility to ensure that each employee’s security is up to date. Failure to comply may lead to possible removal from the project/jobsite.

The Contractor must ensure if new employees are brought in to work on an existing Contract with the U.S. Army Corps of Engineers (USACE), they must process the employee through the Huntington District USACE Security Management Office for background purposes.

FOR CONTRACTORS REQUIRING DOD COMMON ACCESS CARDS (CAC)

The documents listed below are required:

SF 85, Questionnaire for Non-Sensitive Positions (see http://www.opm.gov/forms/ to print form). FD 258, Contractor Fingerprint Card (one card for digital prints, two for ink http://www.opm.gov/forms/ prints) (NOTE: a trained/qualified individual must take prints, ORI block on the FD 258 must be USOPM000Z) (Contractor Fingerprint Cards (FD-258) may be obtained by Contracting Division by contacting the Huntington District Security Management Office).

Contractor shall report any changes in personnel, or at any time conditions change at least 5 working days prior to individual(s) need to have access to the site. The Contractor shall provide the same information as listed above for all new employees.

Following submission of paperwork, the Huntington District Security Management Office will conduct an initial criminal check based upon the information provided. If there are no issues, the Huntington District Security Management Office will make recommendations to the PCO or their Designated Representative. The Huntington District Security Management Office cannot give approval due to unfavorable report(s).

The Huntington District Security Management Office shall coordinate with Office of Counsel and will jointly make recommendations to the PCO and/or the Designated Representative should a background investigation come back with derogatory information. The PCO will make the determination whether to allow the Contractor personnel to work on the site based on Security and Office of Counsel recommendations, and the PCO will advise the Contractor of the decision.

FOREIGN NATIONALS

The Contractor shall provide the package listed above, as well as additional materials noted below for all Foreign Nationals. The Contractor is to expect additional time in the approval process for all Foreign Nationals due to the level of review and elevation of the review to Headquarters staff to complete. All Foreign Nationals must be cleared 30 to 45 days in advance of any site visit, tour, or work on USACE owned/leased property.

All Foreign Nationals must comply with the following paragraph:

In accordance with Engineering Regulation 380-1-18, “Technology Transfer, Disclosure of Information and Contacts with Foreign Representatives” dated 1 August 1996, Section 4, all foreign nationals who work on Corps of Engineers’ contracts shall be approved by the Headquarters US Army Corps of Engineers (HQ USACE) Foreign Disclosure Officer before beginning work on this contract; this regulation includes subcontractor employees. The Contractor shall submit to the Security Management Office, the names of all foreign nationals proposed for performance under this contract, along with documentation to verify legal admittance into the United States. Such documentation shall include at least one of the following: a U.S. passport, Certificate of U.S. Citizenship (INS Form N-560 or N-561), Certificate of Naturalization (INS Form N- 550 or N-570), Alien Registration Card with photograph (INS Form I-151 or I-551), Employment Authorization Card (INS Form I-688A), etc.

In order to assure forms are properly completed, and to minimize time delays, the Contractor is encouraged to work closely with the Huntington District Security Management Office. The Government will return for correction incomplete forms, illegible forms, etc. which will delay the contractor / subcontractor from beginning work.

A scanned copy of a valid passport must be sent to the Security Management Office in order to formally request a visit to any Huntington District facilities, projects, owned or leased facility/spaces.

Security requirements are subject to change in accordance with HSPD-12, Office of Personnel Management, Engineering or Army regulation or policy changes, etc. The Government shall add any changes to security requirements by modification to the contract.

The Contractor shall contact the Huntington District Security Management Office by phone, letter, or email at the following numbers/addresses:

CELRH-SM

502 Eighth Street Huntington, WV 25701

Scott E. Grandon, phone (304) 399-5661; email scott.e.grandon@usace.army.mil Stephen R. Curry, phone (304) 399-5695; email stephen.r.curry@usace.army.mil Matthew D. Green, phone (304) 399-5294; email matthew.d.green@usace.army.mil Sandra L. Hardwick, phone (304) 399-5612; email sandra.l.hardwick@usace.army.mil

AT/OPSEC Requirements. The following shall be accomplished by the contractor before any work will be ordered:

1. AT Level I Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum.

2. Access and General Protection/Security Policy and Procedures. All Contractor and all associated sub‐contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks or background mailto:scott.e.grandon@usace.army.mil mailto:stephen.r.curry@usace.army.mil mailto:matthew.d.green@usace.army.mil mailto:Sandra.L.Hardwick@usace.army.mil http://jko.jten.mil/courses/atl1/launch.html%3B investigation and to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3. Suspicious Activity Reporting Training (e.g. iWATCH, CorpsWatch, or

See Something, Say Something). The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

4. For Contracts that Require OPSEC Training. All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

5. Pre-screen candidates using E-Verify Program. The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award." *When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

Additional information is also in Exhibit Q.

http://www.iad.gov/ioss/ http://www.iad.gov/ioss/ http://www.cdse.edu/catalog/operations-security.html%3B http://www.uscis.gov/e-verify) http://www.uscis.gov/e-verify) http://www.uscis.gov/e-verify)

Operational Security and Anti-Terrorism. The following shall be accomplished by the contractor before any task order will be issued:

Access and General Protection/Security Policy and Procedures. All Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks or background investigation and to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractors who do not require CAC but require access to a Department of Defense (DOD) facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 I AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

iWATCH and/or CorpsWatch training. The Contractor and all associated subcontractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

Requirement for OPSEC Training. All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

Pre-screen candidates using E-Verify Program. The Contractor must pre- screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award. *When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

C-1.12. CONTRACT EMPLOYEES' CONDUCT AND COMPETENCY. All Contractor employees shall conduct themselves in a proper manner at all times. Since the majority of work shall be performed in the presence of the general public, the conduct of all employees is critical and will be closely monitored. Use of controlled substances or consumption of beer or alcoholic beverages by Contractor employees while on duty is strictly prohibited.

The Contractor expressly agrees to remove from the site any individual whose continued employment is deemed by the COR to be contrary to the public interest or inconsistent with the best interests of the U. S. Army Corps of Engineers and will not use such individual to perform duties or services under this contract.

The COR may require the Contractor to immediately remove from the work site any employee of the Contractor who is incompetent, or who endangers persons or property, or whose physical or mental condition is such that it would impair the employee's ability to satisfactorily perform the work. Notification to the Contractor shall be made in person or by telephone promptly and shall be confirmed in writing as soon as possible. No such removal, however, will reduce the Contractor's obligation to perform all work required under this contract, and immediate replacement shall be made as required.

C-1.13. MINIMUM PERSONNEL QUALIFICATIONS. Only properly trained and qualified employees shall be used in the performance of any work under this contract.

Only drivers with a valid state driver's license will be permitted to operate vehicles. All employees shall be subject to such Government or other regulations that are applicable during the time spent on Government property. Subcontractors are the responsibility of the Contractor and are subject to the same requirements as Contractor employees.

C-1.14. SUPERVISION. The Contractor or a Contractor Representative shall personally supervise the work or be readily available by phone or other means of communication to respond to any contract issue that may arise when work is in progress. The Contractor Representative(s) shall conduct overall management coordination and be the central point of contact with the Government for performance of all work under the contract.

Each Contractor Representative shall have full authority to contractually commit the Contractor for prompt action on all matters pertaining to administration of this contract and shall be responsible for safety and quality control.

In addition to the Contractor Representative(s), the Contractor may also appoint Quality Control Inspectors (QCI), who shall perform the Contractor's Quality Control Program.

All QCIs shall have the authority to determine for the Contractor when work is ready for Government inspection and to make decisions for the Contractor on reperformance when necessary. A Contractor Representative or QCI is generally required for each crew. For work performed outside normal working hours, a Contractor Representative or QCI shall be present at the work site. The COR and Government Inspectors will deal directly with the QCIs or Contractor Representatives, for normal day-today administration of the contract provisions.

The names and telephone numbers of all individuals authorized to act on behalf of the Contractor as Contractor Representatives and Quality Control Inspectors shall be submitted in writing to the COR before work is performed.

The Contractor shall maintain and review copies of contract work requirements, specifications, Activity Hazard Analysis, etc., at each work site which relate to each person's work responsibilities, to insure employee’s comprehension of a job prior to initiating work.

C-1.15. QUALITY CONTROL. The Contractor shall have a Quality Control program to assure the requirements of the contract are provided as specified. The primary purpose of Quality Control is to identify and correct deficiencies in the quality of services performed before the level of performance is unacceptable.

The program shall include, but not be limited to the following:

a. An inspection system covering all the services stated in the contract specifications.

b. A method of identifying and correcting deficiencies in the quality of services performed before the level of performance is unacceptable.

c. A file of all inspections conducted by the Contractor and the corrective actions taken. These files shall be made available for inspection upon request by the

COR.

d. A method of ensuring employees have full knowledge of work assignments and appropriate technical expertise is utilized with each work.

e. A method of coordinating each work crew’s activities with the COR and/or Inspector.

A sample program is described in Exhibit E. The Contractor may use any or all portions of this plan to prepare a plan of his own. A signed plan, including Contractor specific information, shall be provided to the Contracting Officer and the COR prior to the Pre- Work Conference. If changes to this program occur, updated copies shall be provided to the Contracting Officer and COR.

Failure to provide appropriate Quality Control may result in issuance of a CDR (See Section C-1.18), and/or termination of the contract.

C-1.16. QUALITY ASSURANCE. The Government will monitor the Contractor's performance in each functional area under this contract and reserves the right to use whatever additional surveillance procedures are deemed appropriate. The Government will monitor the contract to ensure compliance using a Quality Assurance Surveillance Plan (QASP) but reserves the right to alter the plan at its own discretion. The QASP is included as Exhibit F for information purposes only and will not be made part of any resulting contract. The Government will prepare written inspection, and the Contractor will be informed of the Government's assessment of performance. If a deficiency is noted on an inspection report it must be corrected by the completion date, or a CDR will be issued. If all ordered work is not completed by the date specified on the task order, the Contractor will not be allowed to continue the cleaning operation, a CDR will be issued, and the Government will implement corrective measures as described in Section C-1.18. Equipment breakdowns will not be considered adequate reasons for an extension of the specified completion date on the task order. Cleaning is not complete for payment until all areas have been inspected and accepted by a Government Inspector. As appropriate, calculation of deductions for certain deficiencies will be made using the contract clause entitled "Inspection of Services" located in Section E.

The Government will keep a record of all complaints received by the public concerning Contractor performance. Upon receipt of a written complaint by the public, the Government will attempt to verify the complaint and furnish the Contractor a copy of the findings. Should the Government verification reveal a nonperformance by the Contractor, a CDR may be issued.

A Government employee shall not be considered an Inspector unless he identifies himself as such to the Contractor, the Contractor Representative, or Quality Control Inspector. No Inspector is authorized to change any provision of the specifications without written authorization of the Contracting Officer nor shall the presence or absence of an inspector relieve the Contractor from any requirements of the Contract.

C-1.17. DEFICIENCIES. If the Contractor fails to perform, or if performance in any area is judged unsatisfactory, the Government will take corrective action. If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no cost to the Government. When the defect in services cannot be corrected by reperformance, or cannot be corrected in the specified time frame, the Contractor is required to respond to a CDR (See Section C-1.18), and deductions will be determined in accordance with Contract Clause entitled "Inspection of Services" located in Section E and in accordance with the Government's Quality Assurance Surveillance Plan.

C-1.18. CONTRACT DISCREPANCY REPORT (CDR). A CDR is a formal document used by the Government to process defects in services (see Exhibit G). As initially issued to the Contractor, the CDR describes the discrepancy or problem. The CDR will be discussed with the Contractor or his representative when it is issued. The Contractor shall provide his written response on the CDR form within 24 hours of issuance. The Contractor's response must:

a. Identify the cause and corrective action taken, and

b. Identify Contractor action to prevent recurrence.

The KO and COR will evaluate the Contractor's response and take appropriate action, which may include the KO making necessary deductions. Upon finalization of the CDR, the Contractor and the COR must sign the form. The Contractor will be given a copy of the completed form. Should the Contractor not concur with any decision, etc., the Contractor may so state, in writing, and request a final decision by the Contracting Officer. The Contracting Officer monitors all CDR's issued, and CDR's are the principle evidence used by the Contracting Officer in determining Government contract actions such as termination or decision not to exercise options.

C-1.19. SAFEGUARDING PROPERTY. The Contractor shall cooperate with Government personnel in safeguarding Government property. The Contractor shall be responsible for property, and malfunctioning government equipment to the COR. Any item of value found on the work sites shall be placed into the custody of the COR for return to the owner if ownership can be established. The Contractor shall inform the COR of any information he or his employees receive about lost and/or found articles from the public.

C-1.20. GOVERNMENT PROPERTY, EQUIPMENT, AND SUPPLIES.

a. General. A certain amount of Government-owned supplies will be made available for use by the Contractor. The Contractor shall be responsible for the proper care, storage, inventory, and security of all Government furnished items. All Government furnished property or items shall be used only in connection with performance under this contract, consistent with all Federal, Department of Defense, and Environmental Act Policies, standards, codes, or directives. All unused supplies must be returned to the Government. The Contractor will be required to sign a Property Control Receipt, ENG Form 4866, for all Government equipment when furnished. A list of Government furnished equipment and supplies is included in Section C-2.3.

b. Government Furnished Facilities. The Government may furnish storage areas for the Contractor's use in performing work under this contract. The Contractor shall maintain work areas to the same, or higher standards, as similar areas occupied by the Government, and shall assume responsibility for the safekeeping of facilities provided. The Contractor shall be held responsible for the cost of any repairs caused by negligence on the part of the Contractor or Contractor employees. Modifications or changes shall not be made to any facilities without prior written approval of the COR. All Government furnished facilities shall be used only for the performance of work specified herein.

c. Utilities.