QASP.xml

1 0 2018-07-06T13:03:00Z 2018-07-06T13:03:00Z 3 1039 5928 49 13 6954 16 Quality Assurance Surveillance Plan SUBSTANCE USE DISORDER TREATMENT SERVICES CONTRACT INFORMATION Services: Psychologist Services Contract Number: To be filled in after award Contractor Business Name: To be filled in after award Contracting Officer’s Representative: Marsha Clarke Contracting Officer: Diana T. Weiss PURPOSE This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following: What will be monitored How monitoring will take place Who will conduct the monitoring How monitoring efforts and results will be documented The QASP directly corresponds to the performance objectives and standards specified in the Statement of Work (SOW) of the contract. This QASP does not detail how the contractor accomplishes the work. The contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. This QASP may be revise d or updated by the Government periodically on as needed basis. The Government shall coordinate QASP changes or updates with the contractor. PERFORMANCE STANDARDS QASP Performance standards define the contracted services. The Government performs surveillance to determine if the contractor meets, exceeds or does not meet defined standards. The Government shall use QASP standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL). Quality Assurance Surveillance Plan Deliverable Statement of Work Reference COMPLIANCE QASP PERFORMANCE STANDARDS Acceptable Quality Level (AQL) Monitoring Method Incentive Terms and Conditions 2 Service Requirement Pass or Fail Contractor follows all terms and conditions set forth in the contract as well as Vendor’s own policies and procedures . Contractor follows all terms and conditions The COR will compile a list of any infractions in writing which will be provided to the Contractor on an as needed basis and again in a quarterly report. Positive or Negative CPAR review. File (See Attachment) Section 4 4.1/4.1.1 Pass or Fail The file shall contain the following documents: Intake Documentation Consent Forms Treatment Plan Discharge Summary The file contains all the necessary documents. The Contracting Officer’s Representative (COR) will review random files on a quarterly basis. Positive or Negative CPAR review. Deliverable Statement of Work Reference COMPLIANCE QASP PERFORMANCE STANDARDS Acceptable Quality Level (AQL) Monitoring Method Incentive Contractor shall work with Pretrial Services Officer and Clinical Supervisors Section 3 3.7 Pass or Fail The number of complaints from the Pretrial Services Officer(s) Zero Pretrial Services Officer Complaints The COR will comp il e a list of any complaints which will be provided to the Contractor on a quarterly basis. Positive or Negative CPAR review. Monthly Summary Sections 3 and 4 3.5.1/4.1 Pass or Fail Treatment Summary Reports shall be provided with the Invoice via email on a monthly basis. Contractor provides Treatment Summary Reports timely. The COR will verify on a monthly basis all monthly summaries were provided Positive or Negative CPAR review. Deliverable Statement of Work Reference COMPLIANCE QASP PERFORMANCE STANDARDS Acceptable Quality Level (AQL) Monitoring Method Incentive Contractor Certifications (See Attachment) Section 1 Pass or Fail Contractor maintains a n active license. All Contractor s staff providing services shall be licensed and certified as required – to be reviewed quarterly Contractor provides COR on a quarterly basis active certification of all staff. The COR will verify on a yearly basis that the Contractor’s Facility and Staff is in compliance with the contract. Positive or Negative CPAR review. Transfer of Physical File Section 4 4.3 Pass or Fail The Physical File is provided to Pretrial Services Agency after defendant is discharged from treatment. The file is returned to Pretrial Services on at least a quarterly basis. COR will monitor records being received from the Contractor. The COR will notify the Contracting Officer of any missing files on a quarterly basis. Positive or Negative CPAR review. On-Site Counseling Sessions, IOP Program Section 3 3.5 Pass or Fail Attendance Sheet provided weekly on Monday for the previous week. If Monday falls on a Holiday, the attendance sheet shall be provided on the following business day. Attendance sheets are provided timely. The COR will verify on a quarterly basis all weekly attendance sheets were provided. The number of hours worked and the number of group sessions held will be reviewed via the attendance sheet. The COR will verify on a quarterly basis that group notes are provided daily for IOP program. Positive or Negative CPAR review. PERFORMANCE MEASUREMENT a. Acceptable Performance The COR shall document acceptable performance under the stated contract. Any report may become a part of the supporting documentation for any contractual action. b. Unacceptable performance The Contracting Officer’s Representative (COR) shall document unacceptable performance under the stated contract. When unaccept able performance occurs, the CO R shall inform the Contractor and the Contracting Officer (CO) . This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the CO R file. When the CO R determines formal written co mmunication is required, the CO R shall prepare a Contract Discrepancy Report (CDR) and present it to the contractor's program manager and the CO . The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR . The Government shall review the contractor's corrective action plan to determine acceptability. FREQUENCY OF MEASUREMENT The COR will analyze whether the level and frequency of surveillance is appropriate for the work being performed under the stated contract. The COR shall visit the contractor facility on a quarterly basis and meet with the contractor on an as needed basis to assess contractor performance. The COR shall provide a written assessment report to the contractor. ______________________________________ _______________________________________ Signature – Contractor Program Manager Signature – Contracting Officer’s Representative ______________________________________ ______________________________________ Date Date PAGE \* MERGEFORMAT 1