DRAFT Attach 1 PWS Fleet services and Baggage Handling Jan 2022.pdf

PERFORMANCE WORK STATEMENT (PWS)

FLEET SERVICE AND BAGGAGE HANDLING

JAN 2022

1. DESCRIPTION OF SERVICES.

1.1. Background.

The 727th Air Mobility Squadron (727 AMS) is a subordinate unit of the 721 Air Mobility Operations Group (AMOG) and is the sole Air Mobility Command (AMC) en route location in the United Kingdom.

727 AMS is a component of AMC under the combatant command (COCOM) of US Transportation Command (USTRANSCOM) and operates the Arial Port for the movement of cargo and passengers.

Several of the 521 AMOW units have fully contracted out support. In the case of the 727 AMS only the Fleet Services and Baggage Handling services have been outsourced to commercial sources. These services provide support to all agencies on Team Mildenhall requiring aircraft servicing and TACC contracted aircraft operating through the 48FW at RAF Lakenheath. These services include support for:

1.1.1. Fleet Services IAW AFI24-605 Vol 2

Water and meals Delivery Staircase Services Baggage handling services

1.2. Scope. Fleet Service includes, but is not limited to, loading and unloading Fleet Service equipment, supplies, ATGLs, meals, servicing water tanks, latrines, and cleaning passenger use areas. This is undertaken by the use of Technical Orders (TOs) and TO supplements. Use of the prescribed technical data to maintain aircraft and equipment is mandatory in accordance with TO 00-5-1, Air Force Technical Order System. In the case of this contract, the Contractor shall provide non-personal services, to include all personnel, equipment, tools, supervision, and other items and services necessary to ensure the provision of fleet and baggage handling services at the 727 AMS Aerial Port, RAF Mildenhall, and RAF Lakenheath, as contained in this Performance Work Statement (PWS). Services include, but are not limited to the following: providing 24-hour dispatch service under operations control; baggage handling to consist of building, breakdown, and weighing baggage pallets, securing baggage, loading/unloading, and delivering loose and/or palletized passenger baggage; aircraft servicing to consist of providing inventory of all accountable aircraft service items, interior cleaning, passenger comfort service, water service, and wet and dry ice service; catering services that consists of picking up meals, snacks, and beverages from the In-flight Kitchen and delivering to/from AMC transient aircraft; staircase vehicle services that provide staircase vehicle support to all required aircraft; records and reports that consist of providing daily and monthly summary reports, completing and maintaining all required files and forms to properly account for and trace all supplies and equipment; and quality control that establishes and maintains a quality control system to ensure professional fleet and baggage handling services are performed. All fleet operations shall be performed in compliance with AFI24-605 Vol 2, Section B, published safety guidance, and squadron operating instructions. A Foreign Object Damage (FOD) prevention program will be established by the contractor and implemented to ensure that there are no risks to aircraft from foreign objects such as trash left in fleet vehicles. These aircraft services will be performed at both RAF Mildenhall and at RAF Lakenheath flight-lines in a manner that will promote rapid aircraft/aircrew support and ensure on-time departure capability. The Contractor’s performance will be evaluated based on the Contracting Officer’s (CO) and Contracting Officer Representative’s (COR) observation of the results required by the Service Summary (SS) and not the frequency or method of performance. Final results of the evaluations will be the determining factor for the success or failure of this contract. The Contractor shall comply with applicable federal, regional, and local laws and commercial standards.

1.3. Specific Support Services. The contractor shall have the capability to provide six (6) aircraft handling services simultaneously during flightline operations.

1.3.1. Operations Control.

1.3.1.1. The contractor shall man a 24-hour dispatch service office within the fleet service compound and shall immediately respond to all communications In Accordance With (IAW) AFI24-605 V2 Para 2.139 and commercial industry standards. In the case of any safety requirements the more stringent of the tool standards will be complied with. The contractor shall be required to use Government furnished computer terminals to access aerial port automated systems, to record, inform and update all services timely and accurately.

NOTE: Government will provide contractor with training on provided software.

1.3.1.2. The dispatcher shall accurately record all ground handling fleet service operations on military transport aircraft and commercial contract carrier missions.

NOTE: Scheduled ground times are not to be construed as definite. Allowance will be made for deviation from scheduled or announced arrival/departure time (deviations result from unforeseen operational difficulties).

1.3.2. The contractor shall have the capability to provide six aircraft handling services simultaneously during flight-line operations.

1.3.2.1. After 727 AMS operating hours, the contractor shall respond within 30 minutes to 100 ARW/CP or Maintenance Operations Command Center (MOCC) personnel when notified of unscheduled aircraft requirements.

1.3.2.1.1. The contractor shall maintain government supplied office/equipment in good working order and perform daily house cleaning duties to ensure a clean and safe work environment.

1.3.3. Baggage Handling.

1.3.3.1. The contractor shall load/unload and deliver baggage IAW Aerial Port Function Sequence of Events (SOE) (Appendix B) and industry standards. The contractor shall be responsible for the safe handling and security of all baggage in their custody. The contractor shall report any irregularities discovered during passenger baggage handling. The contractor shall report lost, damaged, or excess baggage to the passenger terminal lost and found baggage section and/or Contracting Officers Representative (COR) Personnel. The contractor shall protect baggage from weather conditions IAW industry standards.

1.3.3.2. The contractor shall ensure that personnel are available in the baggage build-up area in The Passenger Terminal during the processing of all flights to ensure the baggage conveyor is kept clear of baggage and to expedite baggage processing for all passengers.

NOTE: Passenger service dispatch will notify fleet service dispatch of all passenger processing changes.

1.3.3.3. The contractor shall palletize and load baggage using Government provided 463L pallets and nets IAW AFI24-650V2, Section 3C (Pallet Build-up).

1.3.3.3.1. Handling, care, and storage of 463L pallets and net sets will be IAW applicable Technical Orders and local procedures.

1.3.3.3.2. The contractor shall segregate Space Available (SA), rush baggage, Distinguished Visitors (DV), and Emergency Leave (EL) passenger baggage to allow easy access in case passenger(s) is(are) removed from the flight and as required for quick offload and delivery at downline stations.

1.3.3.4. An AMC Form 20 baggage tag (Appendix C), identifies each category of baggage

1.3.3.5. The contractor shall ensure all other baggage begins arriving to the Passenger Terminal or other area designated by Air Terminal Operations Center (ATOC.) within 20 minutes of aircraft block-in and continue steadily until the last piece of baggage is delivered.

1.3.3.6. The contractor shall ensure through load baggage is identified and meets ongoing connections.

1.3.3.6.1. The contractor may reference Appendix A for baggage handling workload estimates

1.3.4. Aircraft and/or Air Transportable Galley/Lavatory (ATGL) Servicing

1.3.4.1. The contractor shall provide an inventory of all accountable aircraft service items. The contractor shall provide interior cleaning, to include cleaning of passenger comfort equipment, aircraft latrine servicing, ATGL servicing, and wet and dry ice service IAW AFI24-605V2, Section 2B-Fleet Service Operations.

1.3.4.2. The contractor and the aircraft commander/designated representative shall conduct a joint inventory of all accountable aircraft service items for each aircraft. The AMC Form 249 is used to document inventories and issue equipment IAW AFI24-605V2, Para 2.147.

1.3.4.2.1. For other than AMC aircraft, the contractor shall issue accountable aircraft equipment using the AF Form 1297, Temporary Issue Receipt (Appendix C), in two copies. One copy of this form will be given to the responsible crew member and the second copy will be maintained with the AMC Form 244 (Global Air Transportation Execution System [GATES] generated form) by the contractor IAW AFI24- 605V2, Para 2.146.2. The contractor shall remove all non-issued AMC assets from the aircraft prior to departure.

1.3.4.3. Discrepancies/disagreements between arriving/departing aircraft inventories will be identified to COR Personnel and ATOC shall be notified upon discovery.

1.3.5. The contractor shall perform aircraft interior cleaning to ensure the aircraft is clean and sanitized, to include, but not limited to: crew compartments (other than flight deck), lounges, galleys, toilet areas, and passenger/cargo cabins. The contractor shall ensure that:

the aircraft is free from any contamination caused by airsickness, spilled food/drink, and offensive stains and smells;

the aircraft is disinfected and deodorized;

the surfaces in the galley and toilet areas are free from dust and stains to customer satisfaction all cabin/galley windows and mirrors are free from smudges, streaks, and spots;

all trash is removed from the aircraft and disposed of IAW UK/base regulations, policies.

Containers adjacent to Bldg. 599 shall be used. A separate dumpster will be allocated for international waste per the Next Generation Estates Contracts service requirements all food related material and food items will be removed and destroyed from incoming flights IAW AFI24-605V2, Para 2.143 all removable galley equipment (See Appendix D and E) is delivered to Bldg. 599 for cleaning and/or storage.

1.3.6. Passenger Comfort Service. The contractor shall provide expendable supplies to all aircraft in the quantities and types listed in Appendix E and IAW AFI24-605V2, Para 2.145 and Table 2.

1.3.7. Aircraft Waste Tank Servicing. The contractor shall provide aircraft waste tank servicing, to the satisfaction of the customer and IAW AFI24-605V2, Para 2.141 and best commercial industry standards to include the following:

Drain and re-charge aircraft waste;

All aircraft waste tank spills are cleaned and disinfected Any overcharged spills shall be completely cleaned and disinfected by the contractor. The contractor shall report large spills on either the inside or the outside of aircraft to ATOC upon discovery;

Waste materials drained from the aircraft are dumped into the base sewer system in the authorized foul waste drain located at Bldg. 599.

1.3.7.1. The contractor shall replenish aircraft potable/drinking water tanks using the Government provided water service vehicle IAW AFI24-605V2, Para 2.153, T. O. 1C-17A-2-12JG-38-1-WA-A and Aerial Port Function SOEs.

1.3.7.2. Contractor shall ensure that water and ice are from a source approved by Air Force Biological Environmental Health personnel. The flight kitchen and the contractor’s work area of Building 599 have approved water sources. The contractor shall ensure the water service vehicle is maintained IAW Technical Order 36A12-23-8-71, Section 2.

1.3.7.3. The contractor shall ensure wet ice is added to the water when individual containers are used. Wet ice is available from the fleet service ice machine in Building 599 or flight kitchen Building 436.

1.3.7.4. The contractor shall ensure dry/wet ice is delivered and loaded aboard aircraft as directed by ATOC. The Government will provide dry ice when required

1.3.7.5. AMC-Contracted Commercial Aircraft. The contractor shall ensure the following services are accomplished IAW AFI24-605V2, Para 2.157 and commercial industry standards:

water service;

lavatory/toilet servicing;

baggage handling services.

NOTE: Cleaning and catering services for AMC contracted commercial aircraft are arranged by the air carrier and is not included as a requirement of this PWS.

1.3.8. Catering Services.

1.3.8.1. The contractor shall pick-up AMC transient aircrew and passenger meals, snacks, and beverages, from Building 436, In-flight Kitchen, and deliver to aircraft IAW Aerial Port Function SOE. The contractor shall sign for meals, snacks, and beverages to ensure accountability. Please reference Appendix A to see aircraft arrival and departure estimates.

1.3.8.2. The contractor shall ensure the collection and delivery of AMC transient aircrew and passenger meals, and that complementary snacks, and beverages are loaded and stowed on aircraft IAW AFI24- 605V2, Para 2.143.

Upon notification from ATOC:

Pickup/deliver AMC transient aircrew meals, and passenger snacks and beverages to/from the aircraft as required.

Meals ordered by AMC transient aircrew within 45 minutes prior to block time or after established local SOEs must be picked up by the aircrew themselves.

In extenuating circumstances, when directed by ATOC to deliver AMC transient aircrew meals after the45-minute cutoff, potential aircraft delays will not be charged to Fleet Service.

Stowing Flight Food. The designated aircrew representative is responsible for stowing flight food aboard the aircraft. Fleet Service personnel will only assist in stowing flight food in the galley and ATGL storage areas.

1.3.8.3. When notified by ATOC, the contractor shall ensure all meals, snacks, and beverages are returned to Inflight Kitchen.

NOTE: The contractor shall ensure on a given shift that the same personnel handling the flight food or flight feeding equipment do not perform duties which involve cleaning or removal of waste materials from the aircraft. The contractor shall ensure any vehicles used for cleaning or removal of waste materials from an aircraft will not transport food or flight feeding equipment.

1.3.9. Staircase Vehicle Service.

1.3.9.1. The contractor shall provide staircase vehicle support to all aircraft IAW AFI24-605V2 .The contractor shall ensure:

staircase vehicles are in position at the hardstand upon aircraft block-in;

staircase vehicles are removed from the aircraft 15 minutes prior to scheduled block-out time, or as directed by ATOC or aircrew member;

staircase support is provided during ground operations as directed by ATOC;

The contractor may reference Appendix A for staircase workload estimates.

1.4. Deliverable: Records and Reports.

1.4.1 The contractor shall properly complete and maintain all required files and forms to account for and trace all supplies and equipment. This service includes the preparation of messages/letters for initiating or answering tracer action to/from other stations and the documentation to account for lost or non-recoverable items.

1.4.2. The contractor shall document and maintain records of services performed on individual aircraft as indicated in paragraph 2.1.2. Documentation shall indicate such information as: mission number, type of aircraft, tail number, estimated time of arrival/departure, and the date/time of contractor services provided.

1.4.3. The contractor shall record monthly workload figures reflecting aircraft serviced by type and forward a copy to 727 AMS/TROA, Data Records, for inclusion in station workload reports. Required reports/statistics/documents shall be accurately prepared and forwarded as required by the Government.

1.4.4. The contractor shall provide a daily, “Fleet Service Vehicle Status” summary report. The contractor shall ensure the report is accurately completed and delivered to ATOC and 727 AMS Vehicle Control Officer by 0700 Zulu. Delivery by use of electronic mail, facsimile transmission or paper copy will be accepted.

1.4.5. The contractor shall maintain and comply with local operating instructions in accordance with AFI24-605V2 and Aerial Port Function SOEs.

2. Service Summary. The Services Summary (SS) is provided as a tool for identifying major requirements of the contract, where they can be found in the PWS and the performance standard that must be attained.

The performance threshold briefly describes the minimally acceptable levels of service required for each performance objective. The Services Summary (SS) provides information on contract requirements, the expected level of Contractor performance, and the expected method of Government surveillance and confirmation of services provided.

Performance Requirement/ Objectives

PWS

Para

Performance Threshold Remedy Method of Assessment

Provide 24-hour dispatch service IAW AFI 24-605 V2 and industry standards.

1.3.1 100% of monthly operational services performed shall meet professional standards and the requirements set forth in contractual documentation.

Type of services does not allows for re-performance. Aircraft must depart on time and are not held for fleeting services.

Periodic Surveillance

Provide baggage-handling service IAW AFI 24-605 V2, Aerial Port Function Sequence of Events and industry standards.

1.3.3

All services performed shall meet professional standards and the requirements set forth in contractual documentation. No more than 2 defects per month.

Type of service does not allow for re-performance.

If bags are late to aircraft then they will miss flight.

If bags are late to inboard baggage conveyer the passenger are forced to wait.

Periodic Surveillance and customer complaints

Provide aircraft servicing IAW AFI 24- 605 V2 Aerial Port Function SOE and commercial industry standards

1.3.4

100% of monthly performed shall meet professional standards and the requirements set forth in contractual documentation.

All services performed shall meet professional standards and the requirements set forth in contractual documentation. No more than 2 defects per month.

Periodic Surveillance

Provide Staircase Vehicle Service IAW

AFI 24-605 V2

1.3.8 100% of monthly performed shall meet professional standards and the requirements set forth in contractual documentation.

Type of services does not allows for re-performance. Aircraft must depart on time and are not held for fleeting services.

Periodic Surveillance with feedback on Technical Order operational compliance

Ensure all files, records and reports are complete and accurate

1.4 98% of monthly reports & records produced on time and accurate

Reports would be returned to Fleet dispatch for correction

Periodic Surveillance

Provide emptying of Latrine Servicing Truck (LST) at authorized emptying location and

1.3.7 100% of monthly operational services performed shall meet professional standards and the requirements set

Type of services does not allows for re-performance. A violation of Bio-hazard and environmental

Periodic Surveillance establish environmental control program forth in contractual documentation.

compliance would occur if function were not performed correctly.

Participate in squadron safety/FOD program to ensure compliance with all AFI safety requirements

2.7 100% of the time

3.1.6.2 100% of the time

Type of services does not allows for re-performance. Safety violation could occur if AFI compliance was not adhered to.

Periodic Surveillance

Participate in vehicle maintenance inspection program

3.1.8.3 100% of the time 1800s not completed correctly will be re-accomplished and a corrective action report submitted.

Random surveillance of documents

Establish and maintain a Quality Control Contractor’s Quality Control Plan (incorporated into contract after award).

2.1 No more than two valid

defect per month

Contractor shall complete a written Corrective Action Report.

Random Surveillance

2.1. QUALITY CONTROL.

2.1.1. Contractor Quality Control. The contractor shall establish and maintain a quality control system that ensures a professional fleet and baggage handling service is performed IAW this contract, applicable laws and regulations, and best commercial practices. The contractor shall develop and implement a quality control plan, which describes in detail an inspection system to cover all services listed in the Service Delivery Summary, specific areas to be inspected on both a scheduled and unscheduled basis.

Quality control procedures should present all aspects of quality control to include responsibility for surveillance, a description of records to be kept, methods for identifying and preventing defects in the quality of service, and make records of inspections available to the Government upon request.

2.2. Quality Assurance.

2.2.1. Government Quality Assurance. The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract.

The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. Results of the surveillance inspection then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide a Performance Assessment Report (PAR), for issuance to the Contractor. The Contractor shall respond to the PAR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

2.2. Performance Assessment.

2.2.1. Surveillance. Surveillances will be conducted IAW the SS Method of Surveillance and may be adjusted based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service IAW the SS remedy timelines. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any 1-month period may result in a warning or letter of concern from the Contracting Officer. Failing to meet the performance threshold as outlined in the SS of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during a contract period, shall constitute an immediate Progress Meeting with the Multi-functional Team.

Methods of Surveillance:

100% Inspection - All deliverables (reports, etc.) and performance will be inspected 100% for errors and omissions.

Random Inspection - This type of surveillance is conducted on a statistically random basis.

Periodic Inspection - This type of surveillance is based upon selecting samples for evaluation on other than 100% inspection or statistically random basis. This inspection is planned using a selection of surveillance times available based on the Contractor’s schedule.

Customer Complaint - Performance to be observed is based on written or telephonic complaints made by users and/or the customer. This method of surveillance may be combined with other methods.

2.2.2. Periodic Progress Meetings. The CO, COR, COR Supervisor, other Government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, and positive performance and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. The Government shall provide the contractor with the equipment listed in Appendix D, Item 2.

3.1. An inventory of Government-furnished equipment must be completed no later than 5 calendar days after the start date of the contract. An annual inventory will be completed within 10 calendar days of the start of any option periods, and not later than 10 calendar days before completion of the contract period.

The contractor and a Government representative shall conduct a joint inventory of all Government-furnished equipment and the contractor shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded by the contractor and the contracting officer will be notified in writing of the missing or not in working order equipment. The contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the contractor and the Government representative on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled “Disputes.”

3.1.1. The contractor shall submit requests for replacement of Government-furnished equipment to COR personnel for processing. Such requests shall specify the reason and justification for the replacement request.

3.1.1.1. Throughout the period of the contract, the contractor shall ensure inoperative special purpose vehicles marked in Appendix D, Item 2 are reported within 24 hours of discovery to RAF Mildenhall repair facilities and Vehicle Control Officer (VCO) Personnel, so that economical repair can be promptly effected. The contractor shall be liable for damage to Government provided equipment caused by contractor personnel. Government vehicles will not be used for any use other than its intended purpose.

3.1.2. When a vehicle is taken into Vehicle Maintenance it must be thoroughly cleaned. Vehicles must be checked into Vehicle Maintenance by a vehicle maintenance representative using the AF Fm 1800 prior to leaving the vehicle with Vehicle Maintenance. When collecting a vehicle ensure a thorough inspection of the vehicle to verify that the problem has been corrected and the AF Fm 1800 (or its replacement) is completed by Vehicle Maintenance. If Vehicle Maintenance verifies that a problem exists, but they waive the problem, ensure the AF Fm 1800 is annotated. If there are still issues with the vehicle not working correctly inform Vehicle Maintenance immediately (before leaving Vehicle Maintenance) and get them to correct it. If there is any dispute with Vehicle maintenance over whether the vehicle is working correctly, the COR should be immediately informed. The COR will then work through the VCO to resolve the issue.

3.1.2.1. Government-Furnished Materials. The Government will provide the materials listed in Appendix D, Item 3 for performance of services by the contractor for the duration of the performance period of this contract. The initial stock of materials provided shall be inventoried not later than 5 working days after the contract start date by the contractor and a Government representative designated by the contracting officer. Any missing items shall be annotated on the inventory and the contracting officer notified. Any disagreements between the contractor and the Government representative on the materials inventory shall be treated as a dispute covered in paragraph (d) of FAR 52.212-4. The contractor shall be responsible for repair and replacement of these materials when or if necessary.

3.1.3. Government-Furnished Services. The Government will provide the services listed below:

Emergency Medical Treatment. In the event of a severe emergency during hours of operation, call 911 and RAF Mildenhall paramedics will respond. If necessary a civilian ambulance will be called to transport contractor employee to the nearest local hospital. The contractor shall be responsible for all costs involved for these services. The contractor shall be responsible for preparing necessary paperwork. All mishaps will be promptly reported to 727 AMS safety office to include the VCO when government vehicles are included.

Security Police and Fire Protection. Security Police Desk/Fire: 911.

Familiarization Training as specified in paragraph 3.1.3.3.

Government-Furnished Utilities. The Government will provide reasonable quantities of natural gas, electricity, water, and sewage disposal.

Telephone Services. Two telephone lines will be provided for DSN operational calls. The contractor shall be required to pay for installation and removal of any other telephone service.

Postal/Installation Distribution. Base distribution will be provided by Base Information Transfer

System (BITS).

Pest Management Services. The Government will provide insect and rodent control for all

Government-furnished facilities. The contractor shall notify COR Personnel when an insect or rodent problem is detected.

Refuse Collection. The Government will provide refuse collection from dumpsters identified by COR Personnel. The contractor shall be responsible for bringing refuse to the identified dumpsters. The contractor shall not dispose of flammable liquids; mineral spirits; oils; lubricants;

and other flammable or hazardous material in base dumpsters. The contractor is required to comply with all installation recycling programs.

Grounds Maintenance. The Government will provide grounds maintenance, except where the installation commander has designated local area maintenance to the occupant, for example clearing snow.

3.1.3.1. Government Furnished Training.

3.1.3.1.1. Level 1 Anti-terrorism Training: All employees under this contract must complete Level 1 Anti-terrorism training located at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf and have certificates available upon request from the COR. All new employees hired by the Contractor to perform under this contract after the commencement of the period of performance, must complete Level 1 Anti-terrorism training.

3.1.3.1.2. OPSEC Training: All on-site Contractors shall complete Center for the Development of Security Excellence OPSEC Awareness, Unauthorized Disclosure of Classified Information for DoD and Industry, Insider Threat Awareness, and Introduction to Information Security courses or authorized DoD Component equivalents. Training will be provided by the host unit and must be completed within 30 days of contract award.

3.1.3.1.3. Privacy Act (PA) and Control Unclassified Information (CUI) training should be completed for new employees within 30 days of recruitment. Training is located via the AF Portal on My learning.

Coordinate with Unit Training Manager (UTM) for system access to training web-sites. Other Federally mandated training may be required in the future as directed by the DoD.

3.1.3.1.4. The Government will provide initial training to the contractor on or about 15 days prior to the contract start date. Training will include such things as aerial port automated systems, flightline driver’s training, Material Handling Equipment, Government furnished equipment, military aircraft familiarization, and documentation. Training will be conducted at RAF Mildenhall, UK, and the training duration is 14 work days. The contracting officer through the 727 AMS COR personnel shall coordinate dates and times for training.

3.1.3.1.5. The contractor shall provide follow-on/refresher training for all employees for the duration of the contract. The contractor shall provide a plan illustrating how employees will maintain training to ensure they completely understand the services and requirements of this PWS and those of the local installation (i.e., safety, first aid, flightline driving, etc.) in addition to how the contractor will ensure that employees hired after the start of the contract will receive the necessary training to begin work. The contractor will be responsible for its employee’s proficiency level. Proof of proficiency level training is the responsibility of the contractor.

3.1.4. Logistical Support. Individual logistical support is not provided under this contract.

3.1.5. Facilities. The Government will provide or make available to the contractor facilities described in Appendix D, Item 1. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-around processes have been established. Should a hazard be subsequently identified, the Government will correct OSHA hazards according to base wide Government developed and approved plans of abatement, taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided here under merely because of this contract. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that work-around procedures will not be necessary, or that the facilities as furnished will be adequate to meet the responsibilities of the contractor.

Compliance with the OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor. Further, the Government will assume no liability or responsibility for the contractor's compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modification of the government provided facilities are performed by the contractor, at their expense, the contractor must furnish the contracting officer documentation describing in detail the proposed modification. No alterations to the facilities shall be made without specific written permission from the contracting officer. In the case of alterations necessary for compliance with the OSHA, permission shall not be unreasonably withheld. The contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall only be used in performance of this contract. The Contractor is responsible for ensuring that Contractor personnel comply with Government regulations for use of Government telephones and computers. All Contractor personnel provided computer access at Government facilities shall observe local computer security policies and procedures. All Contractor personnel provided computer access shall complete annual Information Assurance Awareness training via the Network User’s Licensing CBT.

3.1.6. Utilities. The Government will provide all utilities, i.e. water, sewage, electricity, steam heat and exterior refuse collection to the contractor in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which includes turning off the water faucets or valves after using the required amount.

3.1.6.1. Cleaning Services. The contractor shall provide general housekeeping of all Government furnished facilities, vehicles and equipment. Removal of office refuse is the responsibility of the contractor, however dumpster are on site for contractors use. Contractor shall also be responsible for policing the grounds, 50 feet, around Bldg. 599, RAF Mildenhall. During inclement weather the contractor is responsible for de-icing the working area of Bldg. 667, Fleet vehicle barn and removal of snow if applicable to ensure safe working conditions.

3.1.6.2. Remove foreign objects from assigned parking areas, vehicles (inside and out), and work areas prior to and after all operations to prevent Foreign Object Damage (FOD). FOD checks should be completed as stated above, along with when the vehicle is checked out every day and the AF Fm 1800 is signed. Ensure the entire vehicle, to include under the seats, in the doors, in the cup holders, in the center console, in the glove compartment, in the FOD bag and in the back of trucks or in the boot of cars are free of FOD at the end of each operation.

3.1.7. Materials. The Government will provide the materials listed in Appendix D, Item 3 for performance of services by the contractor for the duration of the performance period of this contract. The initial stock of materials provided shall be inventoried not later than 5 working days after the contract start date by the contractor and a Government representative designated by the contracting officer. Any missing items shall be annotated on the inventory and the contracting officer notified. Any disagreements between the contractor and the Government representative on the materials inventory shall be treated as a dispute covered in paragraph (d) of FAR 52.212-4. The contractor shall be responsible for repair and replacement of these materials when or if necessary.

3.1.8. Equipment. The Government will provide the contractor with the equipment listed in Appendix D, Item 2.

3.1.8.1 An inventory of Government-furnished equipment must be completed no later than 5 calendar days after the start date of the contract. An annual inventory will be completed within 10 calendar days of the start of any option periods, and not later than 10 calendar days before completion of the contract period. The contractor and a Government representative shall conduct a joint inventory of all Government-furnished equipment and the contractor shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded by the contractor and the contracting officer will be notified in writing of the missing or not in working order equipment. The contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the contractor and the Government representative on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled "Disputes."

3.1.8.2. The contractor shall submit requests for replacement of Government-furnished equipment to COR Personnel for processing. Such requests shall specify the reason and justification for the replacement request

3.1.8.3. Throughout the period of the contract, the contractor shall ensure inoperative special purpose vehicles marked in Appendix D, Item 2 are reported within 24 hours of discovery to RAF Mildenhall repair facilities and Vehicle Control Officer (VCO) Personnel, so that economical repair can be promptly effected. The contractor shall be liable for damage to Government provided equipment caused by contractor personnel. Government vehicles will not be used for any use other than its intended purpose.

3.1.8.4. When a vehicle is taken into Vehicle Maintenance it must be thoroughly cleaned. Vehicles must be checked into Vehicle Maintenance by a vehicle maintenance representative using the AF Fm 1800 prior to leaving the vehicle with Vehicle Maintenance. When collecting a vehicle ensure a thorough inspection of the vehicle to verify that the problem has been corrected and the AF Fm 1800 (or its replacement) is completed by Vehicle Maintenance. If Vehicle Maintenance verifies that a problem exists, but they waive the problem, ensure the AF Fm 1800 is annotated. If there are still issues with the vehicle not working correctly inform Vehicle Maintenance immediately (before leaving Vehicle Maintenance) and get them to correct it. If there is any dispute with Vehicle maintenance over whether the vehicle is working correctly, the COR should be immediately informed. The COR will then work through the VCO to resolve the issue.

3.1.8.5. General Purpose Vehicles. The contractor shall need to provide general purpose vehicles in the performance of this contract. All general purpose vehicles used in the performance of this contract shall be clearly identified, by use of logo or other markings, as a contractor vehicle. All servicing, maintenance, and fluids required for the operation of these general purpose vehicles is the responsibility of the contractor. Service and maintenance should be carried out on general purpose vehicles to the same standard as the government provided vehicles. All general purpose vehicles shall be taxed and insured.

This is the responsibility of the contractor.

3.2. Security Documentation. The details of any and all security documentation maintained and developed under this contract will become and remain the property of the Government.

3.2.1. Base Access. Personnel requiring entry to RAF Mildenhall and RAF Lakenheath without an escort require written and approved authorization DAFI 31-101 and related guidance. Prior to unescorted entry, the contractor will ensure each employee obtains and completes a United States Air Force in Europe (USAFE) Form 79, Request for Base Entry Pass Identification and AF Form 2583, Request for Personnel Security Action, from the Unit Security Manager at the 727 AMS. The contractor will take the documentation and present them to the Base Security Manager, who will conduct a Local Files Check (LFC). After a favorable LFC is conducted, the above mentioned documentation will then be presented by the contractor to the Pass & Registration office at RAF Mildenhall, for processing and issue of the Base Entry Pass.

3.2.2. Flightline Restricted Area Permits. Working on the flightline and/or military aircraft to include Government-chartered aircraft, also requires special authorization permits. The contractor shall be responsible for using personnel that can pass the background investigation (Host Agency Check [HAC]) worksheet from the Unit Security Manager at 727 AMS. The Unit Security Manager will forward the completed HAC worksheet and two copies of the AF Form 2583, Request for Personnel Security Action, to the Installation Security Manager for processing. After favorable HAC results are identified in writing to the Unit Security Manager, the Unit Security Manager will prepare the AF Form 2586, Unescorted Entry Authorization Certificate. The employee will present this form, along with the favorable HAC results to the RAF Mildenhall Pass & Registration Office for further processing and issuance of the Restricted Area Badge.

NOTE: Due to the access to flight schedules and other sensitive information, Fleet Services personnel are required to receive an OPSEC awareness briefing from the COR/Security Manager as part of their initial orientation into employment under the terms of this contract. If significant changes in OPSEC guidance arises, refresher training would be required for all employees as determined by the Squadron Security Manager.

3.2.3. Base Pass Requirements. The Contractor is required to submit a roster of all employees who will require access to the installation within 5 days of issuance of an agreement/award. The roster will include the full name, current address, date of birth of all contract personnel that will require access. Additionally, individuals must submit their United States Social Security Number (SSN) passport number or two other documents (i.e. driver’s license and national insurance number) with corresponding issue and expiration dates. Please note that unescorted base passes take an estimated 90 calendars days to process.

3.2.4. Host Agency Check (HAC) Vetting. All local national Contractor employees must undergo Host Agency Check (HAC) vetting prior to access to RAF installations. All employee information shall be relayed to the requiring activities’ HAC manager for processing. Required documents will be distributed with agreement/award and shall be completed and returned to the HAC Manager/COR assigned (located in the transmittal document) within five (5) days. Documents include but are not limited to NAC Cover Sheet; AF Form 2583, Request for Personnel Security Action; USAFE IMT 19, Residency Check for Employment with the United States Air Forces in Europe; Basic Check Verification Record (BCVR); and Ministry of Defense Liaison Office (MODLO) Proforma Packet for Security Clearance. If MODLO Proforma Packet is required (for foreign nationals), Contractor personnel will receive an online application link via the personal email address provided. Contractor employees are required to complete online application for background check within five (5) calendar days of receipt. If Contractor employees do not receive the email within seven (7) days, they shall notify the HAC manager. During processing of background check, Defense Vetting Agency (DVA) may contact the employee via email, phone or post to request further information. DVA may take up to eight (8) weeks to process so employees are responsible to be proactive in checking personal emails (to include junk mail). Approved security clearance is valid for five (5) years. The Government will not accept any employee with a federal conviction (or host nation equivalent) in their background check. Contractor employees that are U.S. citizens will complete all required documents except MODLO Proforma Packet. Security clearance will be processed with requiring activity’s Security Manager.

3.2.4.1. Processing.

All paperwork is approved by the HAC manager, then forwarded to the 100th Security Forces Squadron (SFS) for processing. The HAC manager will receive an email confirmation when 48 SFS submits the documents to MODLO. At that time, the employee may receive a “Red Top” escorted temporary installation pass. Upon completion of MODLO checks, the employee may receive a “Green Top” unescorted installation pass.

3.2.4.2. Escort Privileges

Project Superintendent and Portfolio Manager, at a minimum, shall obtain escort privileges to escort subcontractors required to access project sites.

3.2.4.3. Base Pass Return.

The Contractor is ultimately responsible to return all employee base passes to the CO, COR, or HAC manager if employees are terminated or no longer employed for this agreement. If base pass cannot be returned, the Contractor must report the First and Last Name, Date of Birth, and the reason they are no longer employed to the CO, COR, or HAC manager within three (3) calendar days of termination or absence of leave.

4. GENERAL INFORMATION.

4.1. Quality Control. The contractor shall establish and maintain a quality control system that ensures a professional fleet and baggage handling service is performed IAW this contract, applicable laws and regulations, and best commercial practices. The contractor shall develop and implement a quality control plan, which describes in detail an inspection system to cover all services listed in the Service Delivery Summary, specific areas to be inspected on both a scheduled and unscheduled basis. Quality control procedures should present all aspects of quality control to include responsibility for surveillance, a description of records to be kept, methods for identifying and preventing defects in the quality of service, and make records of inspections available to the Government upon request.

4.2. Quality Assurance. The Government will appoint Contracting Officers Representative (COR) Personnel to assess contractor’s performance to ensure services are received. The COR Personnel will assess the contractor’s performance through intermittent on-site inspections of the contractor’s quality control system. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate. Repeated failures discovered during quality control inspections or repeated customer complaints will cause an increase in inspections. Likewise, the Government may decrease the number of quality control inspections if performance dictates. The Government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, in cases of disagreement the Government representative shall make a final determination of the validity of customer complaint(s).

4.3. Contractor Personnel shall present a neat appearance and be easily recognized at all times as a contractor employee. Each contractor employee shall wear contractor provided personal protection equipment (i.e., appropriate safety shoes, gloves, single/dual hearing protection, etc.) while performing duties under this contract.

5. CONTRACTOR KNOWLEDGE, SKILLS, AND ABILITIES (KSA)/CERTIFICATIONS.

5.1. The contractor shall ensure all employees are able to obtain a U.S. Air Force Motor Vehicle Operator Identification Card (AF Form 2293) or other form prescribed by the area commander. A current United Kingdom driver’s license will be required to obtain an AF Form 229.

5.1.1. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval from the Government.

5.1.2. Contract Manager. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.