74541 - PWS 23 May 24.pdf

PERFORMANCE WORK STATEMENT (PWS)

ROBOTIC SYSTEMS SERVICES

23 May 2024

1.0 DESCRIPTION OF SERVICES. The Contractor shall provide the technical expertise, training, engineering support, parts, material, travel, and services to enable the Government to maintain and repair Government-owned robotic systems, listed in Appendix A, for the 402nd Maintenance Support Group (MXSG) at Robins Air Force Base, Georgia. The Contractor shall provide support as required to the Government to keep the robotic system equipment functioning safely, effectively, cleanly, and efficiently with the goal being to reduce downtime.

NOTE - Due to ongoing Government efforts to replace obsolete or unsafe work environments, more robotic systems will be added to Robins AFB. During the life of this contract the number of robots will not exceed 70 robotic systems. The Appendix A lists the current robotic systems at Robins AFB and includes the robotic systems expected in the future. The government is not bound to this list. The government reserves the right to add and remove robotic systems during the life of this contract so long as the maximum number of robotic systems does not exceed 70.

1.1 Robotic Systems. The robotic systems vary in their role to support the warfighter. It shall be noted that this contract will cover the robots listed in Appendix A and their sub systems. The robotic subsystems include any auxiliary equipment that is needed for the robotic system to complete its task. This shall include but not limited to any air dryers, paint/de-paint systems, blast/media systems, electrical systems, personal computers (PC), programmable logic controllers (PLC’s), cameras, and mechanical systems.

1.2 Equipment Warranty. Several of the assets listed in the Appendix A are new and potentially under warranty with the Original Equipment Manufacturer (OEM). Any potential repairs or modifications of these assets must be coordinated & approved through both the Government Representative, listed in para 4.1, and the OEM before proceeding to ensure that the warranty is not voided. The warranty end dates are not always clear because some robotic systems have been retrofitted so only subsystems may be under warranty. The Government Representative will notify the contractor if the robotic system or subsystem is under warranty.

1.3 Telephone Technical Support. Telephone technical support shall consist of the Contractor providing technical support by telephone to the Government. The Contractor shall provide technical telephone support from 7:00 am to 5:00 pm (EST), Monday through Friday. The Contractor shall provide priority status for technical support inquiries and shall respond by telephone within four (4) hours of being contacted by the Government Representative.

1.3.1 The Government will first attempt to perform repairs to the robotic system by utilizing telephone technical support provided by the Contractor. If Contractor telephone support does not resolve the problem for urgent repairs within 48 hours and routine repairs within 72 hours, then Over and Above work will be implemented.

1.4 Training. The Contractor shall conduct monthly on-site training to government personnel.

The Contractor shall possess the required technical expertise and engineering support to appropriately provide training to robotic system operators and maintenance personnel. The training will consist of Preventive Maintenance (PM) requirements and solutions to common maintenance issues and will include system start up, running the system, determining the causes of common issues, and shutting the system down. The training will be held eight (8) days per month, with a maximum of 8 hours per day on-site at Robins Air Force Base. Training must be performed by someone qualified to train on the complete robotic system and subsystems. This training will be an opportunity to expand government knowledge of equipment or processes. The Government Representative will provide a monthly list of training topics electronically via email to the Contractor no later than the 5th business day of each month. The list of training topics shall be for the next month's training and is subject to change as the training will differ throughout the period of performance.

1.5 Preventative Maintenance (PM) Instructions. The Contactor shall review, augment, and optimize Preventative Maintenance (PM) instructions. The Contractor shall provide a minimum of twelve (12) Government-Owned PM instructions on the robotics systems per year. Currently, MXSG equipment specialists have developed PM instructions that mirror the OEM’s PM instructions. The OEM has not supplied the government with adequate manuals; therefore, these instructions are sometimes vague and lacking enough detail for the Government to accurately perform the Preventative Maintenance on the robotic systems. The Government will provide the current Government-Owned PM instructions to the Contractor electronically via email through DoD safe site. The Contractor shall review, augment, and optimize the Government-Owned PM instructions with more detailed instructions and pictures as needed for the robotic systems. The Contractor shall provide the government with all manuals they currently have and procure all possible manuals from the OEM that are specific to these robotic systems and subsystems to optimize the current Government-Owned PM instructions. The Contractor shall consolidate all Government-Owned PM Instructions, OEM procured instructions/pictures, and Contractor instructions/pictures together. The Contractor shall then provide a hard copy and digital copy, via email, of the completed PM instructions to the Government. The layout of these PM instructions shall include a title page listing the robot’s WR# and shall be Microsoft Word or Adobe PDF format. The Contractor shall provide a monthly status report electronically via email to the Government Representative listed in para 4.1 no later than the 5th business day of each month. The monthly reports shall cover the preceding month’s accomplishments, problems, and plans including which robotic systems/sub-systems for next reporting period. (CDRL A/B/C/D/E001, DI-MGMT-80368A, Status Report)

NOTE. These complex robotic systems are an integration of various OEMs & vendor specific components & subcomponents, therefore the term ‘OEM specific’ can apply both to the overall machine OEM or any of the various OEM specific subcomponents.

1.6 Over and Above Work. Work discovered during the course of performance that is:

1.6.1 Within the general scope of the contract, not covered by the line item(s) for the basic work under the contract, and necessary in order to satisfactorily complete the contract.

1.6.2 Upon discovery of the need for over and above work, the Contractor shall prepare and furnish to the Government a work request. Upon request the Contractor shall promptly submit to the Contracting Officer, a proposal for the over and above work. The Government and Contractor will then negotiate a settlement for the over and above work. Contract modifications will be executed to definitize all over and above work.

1.6.3 On-Site OEM repair/service. If the required repair is OEM specific in nature, (meaning it could involve proprietary or specialized knowledge, OEM specific software, configuration, or tooling, etc.), the contractor will coordinate with the appropriate OEM/vendor and provide a written repair estimate to the Government Representative by email no later than three (3) business days from assessment. The Government Representative will obtain Contracting Officer approval before the repairs are performed.

1.6.4 New Parts. When new parts are required to accomplish corrective repair, the Contractor shall identify, and price all required parts within four (4) business days of the notification. The Contractor shall provide the information to the Government Representative for approval before proceeding with the repair. The Government Representative will obtain Contracting Officer approval for all new parts.

1.6.5 Off-site Repair. After an initial assessment, if an item cannot be repaired on-site, the item will be shipped by the Contractor to an evaluation facility. Government personnel will remove and disassemble the item, if needed. The Contractor shall package and ship the item FOB Destination to the evaluation facility. The Contractor shall provide a written repair estimate to the Government Representative by email no later than four (4) business days from receipt of the item by the evaluation facility. The Government Representative will obtain Contracting Officer approval before the repairs are performed.

1.6.6 The information included in the repair estimate shall include equipment ID #, date of evaluation, description of findings and recommendations, required part(s) and part(s) number, cost of part(s), number of parts needed, estimated labor hours required to complete repair, and a proposed timeline for completion of the repair. The timeline must be agreed upon by the Government and will be adhered to by the Contractor. The Contractor shall be responsible for shipping repaired items FOB Destination back to the Government. The Government will unpack and install the new repaired part. (CDRL A/B/C/D/E002, DI-MGMT-80368A, Status Report)

1.6.7 Corrective Repairs. When a corrective repair is required, this will constitute an urgent requirement. Examples include encoders broken or blocked by debris, loose electrical connections that cause controller faults, and physical damage to the robotic arm or equipment. Corrective repairs shall be provided as needed to ensure the continued operation of the robotic system.

1.7 Engineering Services and Software Updates. The Contractor shall provide consultation & engineering services for software, maintenance, system integration, and development and revision of preventive maintenance procedures as requested.

1.7.1 The Contractor shall provide all software updates for the robotic systems, and shall provide all technical guidance, advice, and training, to enable Government personnel to install and configure software updates as needed.

1.8 Acceptance. After on-site repair work has been completed on the over and above and updates are complete, the Contractor shall perform a functional test of the equipment to ensure proper operation. The Government Representative will observe and approve the functional test results. After off-site repair work has been completed on the over and above and updates are completed, the Government will perform a function test of the equipment to ensure proper operation. If the unit does not properly function, the Government will reach out to the Contractor via telephone support. Within two (2) days of the repair, the Contractor shall provide a maintenance log, electronically via email, to the Government Representative listed in

Para 4.1 detailing all tasks completed. (CDRL A/B/C/D/E 003, DI-MISC-80508B, Technical Report- Study Services – Maintenance Log)

2.0 SERVICES SUMMARY (SS).

PERFORMANCE OBJECTIVE PWS REF PERFORMANCE THRESHOLD

Respond to Telephone Support

1.3

The Contractor shall provide a response by phone within four (4) business hours of being contacted by the government.

Urgent and Routine Repairs 1.3.1 If Contractor telephone support does not resolve the problem for urgent repairs within 48 hours and routine repairs within 72 hours, then Over and Above work will be implemented

Training

1.4

The training will be held eight (8) days per month, with a maximum of 8 hours per day on-site at Robins Air Force Base.

3.0 GOVERNMENT FURNISHED PROPERTY (GFP). None

4.0 GENERAL INFORMATION.

4.1 Government Representatives. The following individuals will serve as the Primary and Alternate Government Representatives as the points of contact through which all contractor-provided services will be requested and accomplished for MXSG. Government Representatives will not supervise the Contractor, and they are not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Primary Government Representative Alternate Government Representative Name: Micah Graves Name: Coty Floyd Organization: 402 MXSG/MXDEQ Organization: 573 CMXS/MXDEF Telephone: 478-997-1227 Telephone: 478-497-3839 Email: micah.graves@us.af.mil Email: coty.floyd@us.af.mil

4.2 Government Furnished Information.

4.2.1 Government-Owned and Government-Managed Information. The Government will furnish or make available to the Contractor any Government-owned and Government-managed preventative maintenance instruction manuals as required for the performance of the contract. All

Government Furnished Information (GFI) shall remain property of the Government.

4.2.2 Government Property and Information Protection. The Contractor shall apply appropriate security measures to protect Government property and information from unauthorized or unlawful disclosure or loss and shall protect from disclosure any proprietary information or intellectual property that has been provided for use under Government purpose rights. The Contractor shall ensure that any proprietary information or intellectual property provided by the Government is used only for Government purposes.

4.2.3 Contractor Produced Data/Information. All documents, notes, records, preventative maintenance instruction manuals by the Contractor to fulfill the requirements of this PWS shall become the property of the Government. The Government will have unlimited rights to all data/materials and will determine the scope of publication and distribution. The Contractor shall be required to deliver electronic and hard copies of all documents, notes, records, preventative maintenance instruction manuals to the Government upon termination of the contract services or expiration of the contract period.

4.3 Contractor Program Manager. The Contractor shall provide a Program Manager who shall be the single point of contact between the Contractor and the Government. The name and phone number of the Contractor’s Program Manager shall be provided in writing to the Contracting Officer, Government Representatives, and COR no later than five (5) calendar days after contract award date.

4.4 Place of Performance and Hours of Work. On-site contract services shall be performed at the Warner Robins Air Logistic Complex. The training will take place in buildings 140, 142, 180, 191, 20180, 673, 20171, 169, 146, 670, 673, 327, Robins North, 614, 150 at Robins Air Force Base, GA. The Contractor’s work hours (shifts) shall normally be from 6:00 am to 5:00 pm (EST), Monday through Friday. The Government may adjust the Contractor’s work hours based on workload requirements, with the flexibility to start work earlier, work odd shifts, and/or work weekends. The Government will provide the Contractor the required work hours (schedule) for contractor personnel, and will provide a 48-hour notice prior to changing any work hours.

4.5 Recognized Holidays. Unless otherwise required by the Government, the Contractor shall not have access to Government facilities to work or telework on all federal holidays or during facility closings as authorized by the Government. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

4.6 Security Requirements.

4.7.1 Government Security Regulations. The Contractor shall ensure personnel, information, system, facility, and international security requirements are met in accordance with 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM), Air Force Instruction (AFI) 31-101, Integrated Defense.

4.7.2 Visitors Only – No Badging ID. The Air Force has mandated all visitors consent to a check of their criminal history prior to being allowed access to installations. The check will be conducted at the Visitor Control Center (VCC) off Watson Boulevard, Robins AFB, GA. Visitors requiring unescorted access will need their driver’s license or state-issued ID along with insurance and registration if driving on base. The pass issued by the Visitor Control Center authorizes unescorted entry to Robins AFB for the bearer only. For visitors, a short-term pass is up to 60 days. Any time greater than 60 days requires a secondary form of ID (Social security card, birth certificate or passport).

4.7.3 Operations Security (OPSEC). The purpose of OPSEC is to reduce the vulnerability of USAF missions to adversary collection and exploitation of critical information. The Contractor shall comply with DoDD 5205.02E “DoD Operations Security”, DoD Manual 5205.02-M and AFI 10-701 “Operations Security” to protect United States (U.S. Government interest. The Contractor shall ensure compliance with OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The Contractor shall ensure Contractor personnel who perform work at Robins AFB or another Government facility comply with the OPSEC procedures of the facility.

4.7.4 Security Incident or Violation. The Contractor shall immediately notify the Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.8 Supply Chain Risk Management. The Contractor shall implement risk management procedures to ensure that system, equipment, components, software, maintenance equipment, and supplies do not incorporate counterfeit parts, malicious code, or other elements that would allow adversaries to gain access to data and critical program information and disrupt operations.

Contractor risk management procedures shall comply with:

Air Force Pamphlet (AFPAM) 63-113, Program Protection Planning for Life Cycle Management, SAE Aerospace Standard AS5553C, Counterfeit Electrical, Electronic, and Electromechanical (EEE) Parts; Avoidance, Detection, Mitigation and Disposition, National Institute of Standards and Technology (NIST) Special Publication 800-53 Rev 5, Security and Privacy Controls for Information Systems and Organizations.

4.9 Contractor Identification. Contractor personnel shall wear visible identification designating them as contractors at all times while on Robins Air Force Base.

4.10 Contractor Vehicle Entry. The Contractor shall contact the Robins Air Force Base Visitor's Center to and comply with local procedures for obtaining credentials and vehicle entry.

Information may be obtained by calling the following phone number: Commercial 478-222-1972.

4.11 Agency Affirmative Procurement Program. In accordance with FAR 23.404(b)(1), 100% of purchases of Environmental Protection Agency (EPA)-designated products included in the Comprehensive Procurement Guidelines (CPG) list [https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program] and/or United States Department of Agriculture (USDA)-designated products included in the bio based product listings [http://www.biopreferred.gov] shall, at a minimum, meet the EPA or USDA standards for recovered materials or bio based content, respectively, unless an item cannot be acquired competitively within a realistic timeframe, meet appropriate performance standards, and/or be acquired at a reasonable price.

4.11.1 In accordance with FAR 23.404(a)(3)(iii), the Contractor shall provide estimates and verification of recovered material for EPA-designated CPG products and certification for both http://www.biopreferred.gov/

EPA-designated CPG products and USDA-designated bio based products. In accordance with the Robins Air Force Base, Georgia / Affirmative Procurement Program (formerly Green Procurement Program (GPP)) Plan, the Contractor shall provide estimates and certifications to the Government for completion of the applicable attachment(s) to be included in the Purchase Request (PR) package.

4.12 Environmental Management Systems (EMS) Awareness. Environmental Management Systems (EMS) Awareness Training: All contractor personnel working on Robins AFB who perform activities on the installation are required to complete Air Force-provided initial EMS Awareness Training. It is the responsibility of the Prime Contractor to ensure that all sub-contractors, vendors, and employees complete this training prior to beginning work on Robins AFB. Notification of training completion shall be sent to the Robins AFB Contracting Officer (CO) to be maintained in the contract file for tracking purposes. Failure to provide documentation of EMS Training may result in termination of the contract.

4.12.1 EMS training is provided by Environmental Management. Request for Robins EMS Awareness training through email at 78ceg.cev.FrontOfc@us.af.mil. Contractors have two options to satisfy the mandatory EMS Awareness Training requirement. (Front Desk: 478-926-8178.)

4.12.2 Option 1: Contractors can register for an account through The Environmental Awareness Course Hub (TEACH), the Air Force training database: https://usaf.learningbuilder.com/account/login/?ReturnUrl=%2f Search for Course ID: EMS110UHHZ00293 Directions:

1. Hover your mouse over the Courses and Transcripts tab.

2. Click on Transcripts

3. Click into the TEACH Course Completion Log by clicking the orange Continue or

Begin button.

4. When you are on the transcript, click on the blue “Search for Course” button.

5. When the pop up appears enter the course name or course number and press search.

6. Once you find the course you want to add, click on the +Select button to add the course to your transcript.

(Note: TEACH may not supported by Internet Explorer; recommend using Chrome.)

4.12.3 Option 2: Contractor requests a copy of the Robins EMS Awareness Training PowerPoint Presentation from Environmental Management. The request should be sent to the Environment Management Workflow Box at the following email address, 78ceg.cev.FrontOfc@us.af.mil. Once the presentation is received, the contractor is responsible for ensuring that all his/her employees view the training.

4.13 ISO 50001-Energy Management. System Due to the WR-ALC being ISO 50001 certified, all contractors are subject to the Energy Management System (EnMS) requirements and shall abide by certification guidelines whenever applicable.

4.13.1. EnMS Training. All contractor personnel working on Robins AFB who perform activities on the installation are required to complete Air Force provided initial EnMS Training. It is the responsibility of the Prime Contractor to ensure that all sub-contractors, vendors, and employees complete this training prior to beginning work on Robins AFB.

mailto:78ceg.cev.FrontOfc@us.af.mil https://usaf.learningbuilder.com/account/login/?ReturnUrl=%2f mailto:78ceg.cev.FrontOfc@us.af.mil

4.13.1.1. EnMS training is provided by the Energy Assurance Office. The Contractor shall request the training by sending an email to 402MXSG.MXDEA.EnergyAssurance@us.af.mil.

4.14.2. Notification of training completion shall be sent to the Energy Assurance Office (402MXSG.MXDEA.EnergyAssurance@us.af.mil) and the CSMO POC to be maintained for tracking purposes. Failure to provide documentation of EnMS Training prior to beginning work may result in termination of the contract.

4.15 Contractor’s Safety Program. (See Appendix C, Part II, Para 7) The Contractor shall establish and maintain an acceptable safety program in accordance with their accepted Safety and Health Plan. The Air Force is part of the OSHA Voluntary Protection Program (VPP). All shall familiarize themselves with the requirements of VPP. Information on the VPP can be accessed at http://www.osha.gov/dcsp/vpp/index.html. Additionally, the Contractor is responsible for the safety and health of all subcontractor employees. No more than two Class C mishaps per contract year and Zero Class A or B mishaps will be tolerated. All changes to the plan must also be submitted in writing and approved by the Government.

4.15.1 Safety and Health Plan: Within 10 calendar days after contract award, the contractor shall email a copy of their company Safety Plan that is required to ensure compliance with the Occupational Safety and Health Act (OSHA) (Public Law 91-596) to 402mxw.se.wf@us.af.mil.

The Safety Plan will be provided to the Safety Office for review. The Safety Office will provide acceptance or non-acceptance within 5 working days of receipt to the government point-of-contact who will notify the CO. (CDRL A004, DI-SAFT-82080/T NOT 1, Contractor's Safety Plan).

4.15.2 The Contractor Safety Plan shall address in detail the items listed in the Contract Appendix C, Part II through Part IV as applicable. For task specific procedures identified in the Contract Appendix C, the contractor’s internal procedures for those tasks must be identifiable within the submitted Safety Plan or shall be provided in an amendment or addendum to the company’s Safety Plan. If task specific procedures identified in the Contract Appendix C, are not submitted with the contractor’s Safety Plan, the submitted Safety Plan will be returned as NOT ACCEPTED.

The contractor will have 5 working days to resubmit the Safety Plan, amendment, or addendum to address or correct issues identified for non-acceptance. The Safety Office will provide acceptance or non-acceptance of the resubmission within 5 workings days of receipt to the government POC who will notify the CO.

4.16 Mishap Notification. (See Appendix C, Part II, Para 5) The Contractor shall notify the Robins AFB Safety Office telephonically at (478)-222-0043 during duty hours and (478)-926- 3567 after hours, within four (4) hours after initial notification of all mishaps or incidents for damage to DoD property (material plus labor) entrusted by this contract and employee injuries as a result of the contract operation. A follow-up (written or e-mail) of this mishap/incident notification shall be sent within three calendar days to the Government Representative, the Procurement Contracting Officer (PCO), Contract Surveillance Management Office (CSMO) Representative and the Administrative Contracting Officer (ACO) (with a copy to program manager), who will forward it to the Safety Office. The information that is not available at the time of the initial notification shall be provided within 20 calendar days after the mishap. Mishap notification shall contain, as a minimum, the following information:

a. Contract, Contract Number, Name and Title of Person(s) Reporting

b. Date, Time and exact location of accident/incident mailto:402MXSG.MXDEA.EnergyAssurance@us.af.mil mailto:402MXSG.MXDEA.EnergyAssurance@us.af.mil http://www.osha.gov/dcsp/vpp/index.html mailto:402mxw.se.wf@us.af.mil

c. Brief Narrative of accident/incident (Events leading to accident/incident)

d. Cause of accident/incident, if known

e. Estimated cost of accident/incident (material and labor to repair/replace)

f. Impound Authority Name and Phone Number (as applicable)

g. Nomenclature of equipment and personnel involved in accident/incident

h. Corrective actions (taken or proposed)

i. Other pertinent information

(CDRL A/B/C/D/E005, DI-SAFT-81563 NOT 2, Accident/Incident Report)

4.17 Essential Services During Crisis. The Services Acquisition Lead (SAL) has determined, by placing in writing their decision, that this requirement is not Mission Essential (M-E) in accordance with DFARS 237.76, Continuation of Essential Contractor Services.

4.18 Inspection of Services/Inspection of Supply: In accordance with the Inspection of Supply/Services clause(s) identified in the contract/order, the Government reserves the right to inspect Contractor performance.

4.19 Invoice/Payment and Receipt/Acceptance: In accordance with DFARS clause 252.232-7003, Electronic submission of Payment Requests and Receiving Reports, the Contractor shall submit/process payment requests (invoices, Receiving Reports or combos) and receipt/acceptance documents via Procurement Integrated Enterprise Environment (PIEE) through module Wide Area Workflow (WAWF). Access at the following site: https://piee.eb.mil/

5.0 Appendices.

Appendix A – Robotic Systems List Appendix B – List of PM Instructions https://piee.eb.mil/