70RTAC25R00000010_0001_Attachment 3_Pricing Template.xlsx
XLSX spreadsheet 61 KB Posted
- Attached to
- Final Solicitation for Cellular Wireless Managed Services (CWMS) 3. 0 Federal contract opportunity
- Solicitation number
- 70RTAC25R00000010
About this file
The file is a Pricing Template for the Department of Homeland Security's Cellular Wireless Managed Services (CWMS) 3.0 solicitation. The template provides a detailed pricing structure across five Contract Line Item Numbers (CLINs): Core Services, MDM Services, Carrier Services, Licensing, and Labor Support, with pricing to be completed for a base period and nine option periods from January 2026 to January 2036. The pricing is based on projected device quantities with a 5% annual growth, covering cellular devices, WiFi devices, eSIM lines, service desk support, various software licenses, and labor categories ranging from entry-level to senior positions.
The template includes specific scenarios for carrier services involving major providers like Verizon, AT&T, FirstNet, and T-Mobile, with requirements for domestic and international service plans, device refresh cycles, and various service features. The pricing evaluation will use a weighted cost approach, with Core Services weighted at 60%, Labor Support at 20%, MDM Services at 10%, and Carrier Services and Licensing each at 5%. The document serves as a comprehensive pricing mechanism for potential contractors to detail their proposed costs across multiple service categories and experience levels for the Department of Homeland Security's mobile device and service management needs.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 70RTAC25R00000010_0001_RFP Continuation Pages.pdf | ||
| 70RTAC25R00000010_0001_Attachment 1_Statement of Work.pdf | ||
| 70RTAC25R00000010_0001_SF30.pdf | ||
| 70RTAC25R00000010_0001_Vendor Questions and Responses on Final RFP.xlsx | XLSX spreadsheet | |
| 70RTAC25R00000010_Attachment 2_PPQ.pdf | ||
| 70RTAC25R00000010.pdf | ||
| 70RTAC25R00000010_Attachment 1_Statement of Work.pdf | ||
| 70RTAC25R00000010_Attachment 3_Pricing Template.xlsx | XLSX spreadsheet | |
| 70RTAC25R00000010_Attachment 4_Vendor Questions and Responses on Draft RFP.xlsx | XLSX spreadsheet |
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Text version
Total Cost Instructions:
The Total Cost for the sample order will autopopulate based on the entires with the Sample Order tab.
A weight percentage has been added to each of the CLINs outlining the price importance of each The Total Weighted Cost will be used for the pricing evaluation
| Sample Order Weighted Cost | |||
| CLINS | Total Cost | Weight % | Total Weighted Cost |
| CLIN 1: Core Services | $0.00 | 60% | $0.00 |
| CLIN 2: MDM Services | $0.00 | 10% | $0.00 |
| CLIN 3A: Carrier Services | $0.00 | 5% | $0.00 |
| CLIN 3B: Licensing | $0.00 | 5% | $0.00 |
| CLIN 4: Labor Support | $0.00 | 20% | $0.00 |
| Total | $0.00 | 100.00% | $0.00 |
| Sample Order Total Cost | |||||||||||
| CLINS | Base | OP1 | OP2 | OP3 | OP4 | OP5 | OP6 | OP7 | OP8 | OP9 | Total |
| CLIN 1: Core Services | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| CLIN 2: MDM Services | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| CLIN 3A: Carrier Services | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| CLIN 3B: Licensing | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| CLIN 4: Labor Support | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| Total | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
Sample Order Instructions:
Complete the yellow fields below using the inventory quantities provided and specific instructions listed for each CLIN The Sample Order will not result in an actual order issued against the resultant contract.
The total evaluated price will be used as part of the price evaluation and for a potential trade-off analysis between cost and non-cost evaluation factors, as needed.
The Offeror shall use the Unit Price that corresponds with the CLIN specified in the worksheet.
The Unit Price shall be identical to the one that is offered on the corresponding Tab.
The Scenarios include carrier service plans and features only, please do not include any hardware The formula built into this worksheet will calculate the total order cost for a total of ten years (Base Period and nine Option Periods)
CORE Services Instructions:
1. The Unit Price is the monthly price per device and is autopopulated with the values in the cooresponding tab
2. The total units is based on the Carrier Service Secenario quantities and includes a 5% inventory growth increase in each option period
| CORE SERVICES (CLIN 1) | |||||||||||||||||||||||||||||||
| Device Type | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| Cellular Devices | X0001A | 21,000 | $0.00 | $0.00 | 22,050 | $0.00 | $0.00 | 23,153 | $0.00 | $0.00 | 24,310 | $0.00 | $0.00 | 25,526 | $0.00 | $0.00 | 26,802 | $0.00 | $0.00 | 28,142 | $0.00 | $0.00 | 29,549 | $0.00 | $0.00 | 31,027 | $0.00 | $0.00 | 32,578 | $0.00 | $0.00 |
| WIFI Devices | X0001B | 10,000 | $0.00 | $0.00 | 10,500 | $0.00 | $0.00 | 11,025 | $0.00 | $0.00 | 11,576 | $0.00 | $0.00 | 12,155 | $0.00 | $0.00 | 12,763 | $0.00 | $0.00 | 13,401 | $0.00 | $0.00 | 14,071 | $0.00 | $0.00 | 14,775 | $0.00 | $0.00 | 15,513 | $0.00 | $0.00 |
| eSIM Secondary Line | X0001C | 5,000 | $0.00 | $0.00 | 5,250 | $0.00 | $0.00 | 5,513 | $0.00 | $0.00 | 5,788 | $0.00 | $0.00 | 6,078 | $0.00 | $0.00 | 6,381 | $0.00 | $0.00 | 6,700 | $0.00 | $0.00 | 7,036 | $0.00 | $0.00 | 7,387 | $0.00 | $0.00 | 7,757 | $0.00 | $0.00 |
| CORE Services Total Cost | 36,000 | $0.00 | 37,800 | $0.00 | 39,690 | $0.00 | 41,675 | $0.00 | 43,758 | $0.00 | 45,946 | $0.00 | 48,243 | $0.00 | 50,656 | $0.00 | 53,188 | $0.00 | 55,848 | $0.00 | |||||||||||
| MDM Services Instructions: |
1. The Unit Price is the monthly price per device and is autopopulated with the values in the cooresponding tab
2. The total units is based on the Carrier Service Secenario quantities for MDM compatible devices and includes a 5% inventory growth increase in each option period
| MDM SERVICES (CLIN 2) | |||||||||||||||||||||||||||||||
| Device Type | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| Tier 1: Basic Service Desk Support | X0002A | 20,000 | $0.00 | $0.00 | 21,000 | $0.00 | $0.00 | 22,050 | $0.00 | $0.00 | 23,153 | $0.00 | $0.00 | 24,310 | $0.00 | $0.00 | 25,526 | $0.00 | $0.00 | 26,802 | $0.00 | $0.00 | 28,142 | $0.00 | $0.00 | 29,549 | $0.00 | $0.00 | 31,027 | $0.00 | $0.00 |
| MDM Services Total Cost | 20,000 | $0.00 | 21,000 | $0.00 | 22,050 | $0.00 | 23,153 | $0.00 | 24,310 | $0.00 | 25,526 | $0.00 | 26,802 | $0.00 | 28,142 | $0.00 | 29,549 | $0.00 | 31,027 | $0.00 | |||||||||||
| Licensing Instructions: |
1. The Unit Price is the annual price per device and is autopopulated with the values in the cooresponding tab
| LICENSING (CLIN 3B) | |||||||||||||||||||||||||||||||
| Device Type | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| Apple Care | X003B-1 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 |
| Vmware AirWatch Yellow Suite | X003B-2 | 20,000 | $0.00 | $0.00 | 21,000 | $0.00 | $0.00 | 22,050 | $0.00 | $0.00 | 23,153 | $0.00 | $0.00 | 24,310 | $0.00 | $0.00 | 25,526 | $0.00 | $0.00 | 26,802 | $0.00 | $0.00 | 28,142 | $0.00 | $0.00 | 29,549 | $0.00 | $0.00 | 31,027 | $0.00 | $0.00 |
| SentinelOne Mobile Defense with Deep Inspection | X003B-3 | 20,000 | $0.00 | $0.00 | 21,000 | $0.00 | $0.00 | 22,050 | $0.00 | $0.00 | 23,153 | $0.00 | $0.00 | 24,310 | $0.00 | $0.00 | 25,526 | $0.00 | $0.00 | 26,802 | $0.00 | $0.00 | 28,142 | $0.00 | $0.00 | 29,549 | $0.00 | $0.00 | 31,027 | $0.00 | $0.00 |
| Jamf Pro Support | X003B-6 | 10,000 | $0.00 | $0.00 | 10,500 | $0.00 | $0.00 | 11,025 | $0.00 | $0.00 | 11,576 | $0.00 | $0.00 | 12,155 | $0.00 | $0.00 | 12,763 | $0.00 | $0.00 | 13,401 | $0.00 | $0.00 | 14,071 | $0.00 | $0.00 | 14,775 | $0.00 | $0.00 | 15,513 | $0.00 | $0.00 |
| Telemessage | X003B-8 | 20,000 | $0.00 | $0.00 | 21,000 | $0.00 | $0.00 | 22,050 | $0.00 | $0.00 | 23,153 | $0.00 | $0.00 | 24,310 | $0.00 | $0.00 | 25,526 | $0.00 | $0.00 | 26,802 | $0.00 | $0.00 | 28,142 | $0.00 | $0.00 | 29,549 | $0.00 | $0.00 | 31,027 | $0.00 | $0.00 |
| Licenses Total | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| Labor Instructions: |
1. The Unit Price is the hourly rate and is autopopulated with the values in the cooresponding tab
2. All employees are assumed to work 1,920 hours annually
| LABOR (CLIN 4) | |||||||||||||||||||||||||||||||
| Position | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| Helpdesk Specialist (Journeyman) | Onsite (X0004A) | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 | 3 | $0.00 | $0.00 |
| Helpdesk Manager (Journeyman) | Onsite (X0004A) | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 |
| Auditor (Journeyman) | Onsite (X0004A) | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 |
| Mobility Technician (Journeyman) | Onsite (X0004A) | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 | 2 | $0.00 | $0.00 |
| Project Manager (Senior) | Onsite (X0004A) | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 | 1 | $0.00 | $0.00 |
| Labor Total Cost | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| Carrier Services Instructions: |
1. Provide a combination of service rate plans and features to acheive the below scenarios
2. The Unit Price is the monthly cost per device and shall be identical with the plan pricing on the cooresponding tab
| CARRIER SERVICES (CLIN 3A) |
| Verizon Cell Phone Domestic Services Bundle |
| Scenario: |
1. Total quantity of 1,000 phones in the base period with a 5% inventory growth increase in each option period listed in the Total Qty fields below
2. All devices have domestic service
3. All devices average 250 minutes and 100 texts per month
4. The Unit Price shall be the monthly recurring cost
5. Total cost is equal to the total annual cost for that specific plan/feature
| Service Plan/Feature | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| Total Bundle Cost | X0003A | 1,000 | $0.00 | 1,050 | $0.00 | 1,103 | $0.00 | 1,158 | $0.00 | 1,216 | $0.00 | 1,276 | $0.00 | 1,340 | $0.00 | 1,407 | $0.00 | 1,477 | $0.00 | 1,551 | $0.00 | ||||||||||
| Verizon Smartphone Domestic Services Bundle | |||||||||||||||||||||||||||||||
| Scenario: |
1. Total quantity of 10,000 iPhones in the base period with a 5% inventory growth increase in each option period listed in the Total Qty fields below
2. All devices have domestic service with the hotspot feature
3. All devices average 250 minutes, 100 texts, and 10GB of data per month
4. The Unit Price shall be the monthly recurring cost
5. Total cost is equal to the total annual cost for that specific plan/feature
| Service Plan/Feature | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| Total Bundle Cost | X0003A | 10,000 | $0.00 | 10,500 | $0.00 | 11,025 | $0.00 | 11,576 | $0.00 | 12,155 | $0.00 | 12,763 | $0.00 | 13,401 | $0.00 | 14,071 | $0.00 | 14,775 | $0.00 | 15,513 | $0.00 | ||||||||||
| AT&T FirstNet Domestic Services Data Device Bundle | |||||||||||||||||||||||||||||||
| Scenario: |
1. Total quantity of 5,000 tablets in the base period with a 5% inventory growth increase in each option period listed in the Total Qty fields below
2. All devices have domestic service
3. All devices average 10GB of data per month
4. The Unit Price shall be the monthly recurring cost
5. Total cost is equal to the total annual cost for that specific plan/feature
| Service Plan/Feature | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| Total Bundle Cost | X0003A | 5,000 | $0.00 | 5,250 | $0.00 | 5,513 | $0.00 | 5,788 | $0.00 | 6,078 | $0.00 | 6,381 | $0.00 | 6,700 | $0.00 | 7,036 | $0.00 | 7,387 | $0.00 | 7,757 | $0.00 | ||||||||||
| AT&T Smartphone International Services Bundle | |||||||||||||||||||||||||||||||
| Scenario: |
1. Total quantity of 5,000 iPhones in the base period with a 5% inventory growth increase in each option period listed in the Total Qty fields below
2. All devices have international service
3. All devices average 250 minutes, 100 texts, and 10GB of data per month in Madrid Spain
4. The Unit Price shall be the monthly recurring cost to include any internatonal roaming costs
5. Total cost is equal to the total annual cost for that specific plan/feature
| Service Plan/Feature | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| Total Bundle Cost | X0003A | 5,000 | $0.00 | 5,250 | $0.00 | 5,513 | $0.00 | 5,788 | $0.00 | 6,078 | $0.00 | 6,381 | $0.00 | 6,700 | $0.00 | 7,036 | $0.00 | 7,387 | $0.00 | 7,757 | $0.00 | ||||||||||
| T-Mobile eSIM Services Bundle | |||||||||||||||||||||||||||||||
| Scenario: |
1. Total quantity of 10,000 eSIMs to be added as a second line on another carrier's device in the base period with a 5% inventory growth increase in each option period listed in the Total Qty fields below
2. All eSIMS have domestic service
3. All eSIMS will be used to provide free in-flight coverage only
4. The Unit Price shall be the monthly recurring cost
5. Total cost is equal to the total annual cost for that specific plan/feature
| Service Plan/Feature | CLIN | Base Qty | Base Unit Price | Total Base Cost | OP1 Qty | OP1 Unit Price | OP1 Total Cost | OP2 Qty | OP2 Unit Price | OP2 Total Cost | OP3 Qty | OP3 Unit Price | OP3 Total Cost | OP4 Qty | OP4 Unit Price | OP4 Total Cost | OP5 Qty | OP5 Unit Price | OP5 Total Cost | OP6 Qty | OP6 Unit Price | OP6 Total Cost | OP7 Qty | OP7 Unit Price | OP7 Total Cost | OP8 Qty | OP8 Unit Price | OP8 Total Cost | OP9 Qty | OP9 Unit Price | OP9 Total Cost |
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| X0003A | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |||||||||||||||||||||
| Total Bundle Cost | X0003A | 10,000 | $0.00 | 10,500 | $0.00 | 11,025 | $0.00 | 11,576 | $0.00 | 12,155 | $0.00 | 12,763 | $0.00 | 13,401 | $0.00 | 14,071 | $0.00 | 14,775 | $0.00 | 15,513 | $0.00 |
CORE Services (CLIN 1) Instructions:
Complete the yellow highlighted cells below.
Pricing for Core services is a monthly per device cost.
Pricing is provided at the IDIQ level to all DHS components with an IDIQ task order.
| Core Services Fee (SOW 2.0) - CLIN 1 | ||||
| Cellular Devices | ||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Monthly Unit Price |
| 0001A | Base | 1/25/2026 | 1/24/27 | |
| 1001A | OP1 | 1/25/2027 | 1/24/28 | |
| 2001A | OP2 | 1/25/2028 | 1/24/29 | |
| 3001A | OP3 | 1/25/2029 | 1/24/30 | |
| 4001A | OP4 | 1/25/2030 | 1/24/31 | |
| 5001A | OP5 | 1/25/2031 | 1/24/32 | |
| 6001A | OP6 | 1/25/2032 | 1/24/33 | |
| 7001A | OP7 | 1/25/2033 | 1/24/34 | |
| 8001A | OP8 | 1/25/2034 | 1/24/35 | |
| 9001A | OP9 | 1/25/2035 | 1/24/36 | |
| WIFI Devices | ||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Monthly Unit Price |
| 0001B | Base | 1/25/2026 | 1/24/27 | |
| 1001B | OP1 | 1/25/2027 | 1/24/28 | |
| 2001B | OP2 | 1/25/2028 | 1/24/29 | |
| 3001B | OP3 | 1/25/2029 | 1/24/30 | |
| 4001B | OP4 | 1/25/2030 | 1/24/31 | |
| 5001B | OP5 | 1/25/2031 | 1/24/32 | |
| 6001B | OP6 | 1/25/2032 | 1/24/33 | |
| 7001B | OP7 | 1/25/2033 | 1/24/34 | |
| 8001B | OP8 | 1/25/2034 | 1/24/35 | |
| 9001B | OP9 | 1/25/2035 | 1/24/36 | |
| eSIM Secondary Line (Service Only) | ||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Monthly Unit Price |
| 0001C | Base | 1/25/2026 | 1/24/27 | |
| 1001C | OP1 | 1/25/2027 | 1/24/28 | |
| 2001C | OP2 | 1/25/2028 | 1/24/29 | |
| 3001C | OP3 | 1/25/2029 | 1/24/30 | |
| 4001C | OP4 | 1/25/2030 | 1/24/31 | |
| 5001C | OP5 | 1/25/2031 | 1/24/32 | |
| 6001C | OP6 | 1/25/2032 | 1/24/33 | |
| 7001C | OP7 | 1/25/2033 | 1/24/34 | |
| 8001C | OP8 | 1/25/2034 | 1/24/35 | |
| 9001C | OP9 | 1/25/2035 | 1/24/36 |
MDM Services (CLIN 2) Instructions:
Complete the yellow highlighted cells below.
Pricing for the MDM optional services is a monthly per device cost.
Pricing is provided at the IDIQ level to all DHS components with an IDIQ task order.
| MDM Services Fee (SOW 3.2) - CLIN 2 | ||||
| Tier 1: Basic Service Desk Support | ||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Monthly Unit Price |
| 0002A | Base | 1/25/2026 | 1/24/27 | |
| 1002A | OP1 | 1/25/2027 | 1/24/28 | |
| 2002A | OP2 | 1/25/2028 | 1/24/29 | |
| 3002A | OP3 | 1/25/2029 | 1/24/30 | |
| 4002A | OP4 | 1/25/2030 | 1/24/31 | |
| 5002A | OP5 | 1/25/2031 | 1/24/32 | |
| 6002A | OP6 | 1/25/2032 | 1/24/33 | |
| 7002A | OP7 | 1/25/2033 | 1/24/34 | |
| 8002A | OP8 | 1/25/2034 | 1/24/35 | |
| 9002A | OP9 | 1/25/2035 | 1/24/36 | |
| Tier 2: Advanced Service Desk Support | ||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Monthly Unit Price |
| 0002B | Base | 1/25/2026 | 1/24/27 | |
| 1002B | OP1 | 1/25/2027 | 1/24/28 | |
| 2002B | OP2 | 1/25/2028 | 1/24/29 | |
| 3002B | OP3 | 1/25/2029 | 1/24/30 | |
| 4002B | OP4 | 1/25/2030 | 1/24/31 | |
| 5002B | OP5 | 1/25/2031 | 1/24/32 | |
| 6002B | OP6 | 1/25/2032 | 1/24/33 | |
| 7002B | OP7 | 1/25/2033 | 1/24/34 | |
| 8002B | OP8 | 1/25/2034 | 1/24/35 | |
| 9002B | OP9 | 1/25/2035 | 1/24/36 | |
| Tier 3: Engineering and Deployment Support | ||||
| Priced at the task order level if requested using a combination of FFP and T&M |
Services & Hardware (CLIN 3A) Instructions:
Complete the yellow highlighted cells below.
All listed service plans shall comply with the below requirements and carrier terms and conditions:
1. Voice plans options shall include unlimited, pooled, and add a line service offerings for both domestic and international service plans. There will be no charges for domestic roaming agreements and a reduced cost for all suspended devices. The Peak hours shall include free mobile to mobile, nights and weekends, and friends and family.
2. Data plans shall include metered and unlimited service offerings for both domestic and international service plans.
3. Device Offerings shall include no early termination fees. All warranty and device exchanges will not be returned to the carrier. Service plans shall include a 10 to 18 month refresh schedule and provide a zero cost smartphone device that is no older than 1 iteration behind the current manufacturer device offerings
4. The following carriers must be proposed at a minimum: AT&T, FirstNet, Verizon, and T-Mobile
5. For the GSA Schedule Carrier Pricing, use the rate published on the GSA website and provide a discount rate in the form of a %.
| Hardware Estimated Amount (Cellular and Satellite Wireless Devices, Accessories, Licenses, and Services (SOW 3.1) - CLIN 3) | ||||||
| CLIN | POP | Estimated Amount | CLIN | POP | Estimated Amount | |
| 0003A | Base | $1,150,000.00 | 5003A | OP5 | $1,400,000.00 | |
| 1003A | OP1 | $1,200,000.00 | 6003A | OP6 | $1,500,000.00 | |
| 2003A | OP2 | $1,250,000.00 | 7003A | OP7 | $1,600,000.00 | |
| 3003A | OP3 | $1,300,000.00 | 8003A | OP8 | $1,700,000.00 | |
| 4003A | OP4 | $1,350,000.00 | 9003A | OP9 | $1,800,000.00 | |
| Cellular and Satellite Wireless Devices, Accessories, Licenses, and Services (SOW 3.1) - CLIN 3 | ||||||
| CLIN | Carrier/Vendor | Plan | Description | Carrier/Vendor's GSA Schedule Pricing/Carrier's Commercial Pricing | Discount Rate | Monthly Unit Price |
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| X003A |
Licensing (CLIN 3B) Instructions:
Complete the yellow highlighted cells below.
License pricing should be at the price in which it can be procured to include any markup.
| Cellular and Satellite Wireless Devices, Accessories, Licenses, and Services (SOW 3.1) - CLIN 3 | ||||||
| AppleCare (D5691ZM/A AppleCare OS Support - Alliance) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Carrier/Vendor's GSA Schedule | ||
| Pricing/Carrier's Commercial Pricing | Discount Rate | Annual Unit Price | ||||
| 0003B-1 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-1 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-1 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-1 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-1 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-1 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-1 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-1 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-1 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-1 | OP9 | 1/25/2035 | 1/24/36 | |||
| Vmware AirWatch Yellow Suite Licenses (AGD-AWOAP-12PT0-F1S) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Annual Unit Price | ||
| 0003B-2 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-2 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-2 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-2 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-2 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-2 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-2 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-2 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-2 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-2 | OP9 | 1/25/2035 | 1/24/36 | |||
| SentinelOne Mobile Defense with Deep Inspection (S1ES-MDI-MO-T6-F) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Annual Unit Price | ||
| 0003B-3 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-3 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-3 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-3 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-3 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-3 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-3 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-3 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-3 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-3 | OP9 | 1/25/2035 | 1/24/36 | |||
| BlackBerry UEM (SPK.UEM.SU.PM) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Annual Unit Price | ||
| 0003B-4 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-4 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-4 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-4 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-4 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-4 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-4 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-4 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-4 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-4 | OP9 | 1/25/2035 | 1/24/36 | |||
| iAnnotate (ISV.IAN.BB.SU.PM) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Annual Unit Price | ||
| 0003B-5 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-5 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-5 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-5 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-5 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-5 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-5 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-5 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-5 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-5 | OP9 | 1/25/2035 | 1/24/36 | |||
| Jamf Pro Support/Licensing (7108341 / 7108412) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Annual Unit Price | ||
| 0003B-6 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-6 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-6 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-6 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-6 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-6 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-6 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-6 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-6 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-6 | OP9 | 1/25/2035 | 1/24/36 | |||
| Lookout (MES-GOV-A-U1Y-PD / ENT-SPT-MESPRMPLS) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Annual Unit Price | ||
| 0003B-7 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-7 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-7 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-7 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-7 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-7 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-7 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-7 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-7 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-7 | OP9 | 1/25/2035 | 1/24/36 | |||
| Telemessage (M-TMENAT-S-A-101 / M-TMNAVZ-S-A-101 / M-TMNAATT-S-A-101 / PST-TMPS-S-A-101) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Annual Unit Price | ||
| 0003B-8 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-8 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-8 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-8 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-8 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-8 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-8 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-8 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-8 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-8 | OP9 | 1/25/2035 | 1/24/36 | |||
| 3rd Eye Mystic Message (MYSTSAAS23) | ||||||
| CLIN | Period | Anticipated POP Start | Anticipated POP End | Annual Unit Price | ||
| 0003B-9 | Base | 1/25/2026 | 1/24/27 | |||
| 1003B-9 | OP1 | 1/25/2027 | 1/24/28 | |||
| 2003B-9 | OP2 | 1/25/2028 | 1/24/29 | |||
| 3003B-9 | OP3 | 1/25/2029 | 1/24/30 | |||
| 4003B-9 | OP4 | 1/25/2030 | 1/24/31 | |||
| 5003B-9 | OP5 | 1/25/2031 | 1/24/32 | |||
| 6003B-9 | OP6 | 1/25/2032 | 1/24/33 | |||
| 7003B-9 | OP7 | 1/25/2033 | 1/24/34 | |||
| 8003B-9 | OP8 | 1/25/2034 | 1/24/35 | |||
| 9003B-9 | OP9 | 1/25/2035 | 1/24/36 |
Labor (CLIN 4) Instructions:
Complete the yellow highlighted cells below.
The following labor categories listed will be used to support any of the Optional Services described in the SOW.
Please include the corresponding hourly rate for the base and each option.
| Labor Support (SOW 3.3) - CLIN 4 | |||||||||||
| Labor Category | CLIN | Base Rate | OP1 Rate | OP2 Rate | OP3 Rate | OP4 Rate | OP5 Rate | OP6 Rate | OP7 Rate | OP8 Rate | OP9 Rate |
| Tier 2 Service Desk Support | |||||||||||
| Helpdesk Specialist (Entry) | Onsite (X0004A) | ||||||||||
| Helpdesk Specialist (Entry) | Offsite (X0004B) | ||||||||||
| Helpdesk Specialist (Journeyman) | Onsite (X0004A) | ||||||||||
| Helpdesk Specialist (Journeyman) | Offsite (X0004B) | ||||||||||
| Helpdesk Manager (Journeyman) | Onsite (X0004A) | ||||||||||
| Helpdesk Manager (Journeyman) | Offsite (X0004B) | ||||||||||
| Helpdesk Manager (Senior) | Onsite (X0004A) | ||||||||||
| Helpdesk Manager (Senior) | Offsite (X0004B) | ||||||||||
| Tier 2 Analysis Support | |||||||||||
| Position | Location | Base Rate | OP1 Rate | OP2 Rate | OP3 Rate | OP4 Rate | OP5 Rate | OP6 Rate | OP7 Rate | OP8 Rate | OP9 Rate |
| Auditor (Entry) | Onsite (X0004A) | ||||||||||
| Auditor (Entry) | Offsite (X0004B) | ||||||||||
| Auditor (Journeyman) | Onsite (X0004A) | ||||||||||
| Auditor (Journeyman) | Offsite (X0004B) | ||||||||||
| Tier 2 Development Support | |||||||||||
| Position | Location | Base Rate | OP1 Rate | OP2 Rate | OP3 Rate | OP4 Rate | OP5 Rate | OP6 Rate | OP7 Rate | OP8 Rate | OP9 Rate |
| Mobile App Developer (Journeyman) | Onsite (X0004A) | ||||||||||
| Mobile App Developer (Journeyman) | Offsite (X0004B) | ||||||||||
| Mobile App Developer (Senior) | Onsite (X0004A) | ||||||||||
| Mobile App Developer (Senior) | Offsite (X0004B) | ||||||||||
| Database Specialist (Journeyman) | Onsite (X0004A) | ||||||||||
| Database Specialist (Journeyman) | Offsite (X0004B) | ||||||||||
| Database Specialist (Senior) | Onsite (X0004A) | ||||||||||
| Database Specialist (Senior) | Offsite (X0004B) | ||||||||||
| Tier 2 Surge Support | |||||||||||
| Position | Location | Base Rate | OP1 Rate | OP2 Rate | OP3 Rate | OP4 Rate | OP5 Rate | OP6 Rate | OP7 Rate | OP8 Rate | OP9 Rate |
| Mobility Technician (Journeyman) | Onsite (X0004A) | ||||||||||
| Mobility Technician (Journeyman) | Offsite (X0004B) | ||||||||||
| Tier 2 Executive Travel Support | |||||||||||
| Position | Location | Base Rate | OP1 Rate | OP2 Rate | OP3 Rate | OP4 Rate | OP5 Rate | OP6 Rate | OP7 Rate | OP8 Rate | OP9 Rate |
| Mobility Technician (Senior) | Onsite (X0004A) | ||||||||||
| Mobility Technician (Senior) | Offsite (X0004B) | ||||||||||
| Specialized Support | |||||||||||
| Position | Location | Base Rate | OP1 Rate | OP2 Rate | OP3 Rate | OP4 Rate | OP5 Rate | OP6 Rate | OP7 Rate | OP8 Rate | OP9 Rate |
| Technical Writer (Jouneyman) | Onsite (X0004A) | ||||||||||
| Technical Writer (Jouneyman) | Offsite (X0004B) | ||||||||||
| Training Specialist (Journeyman) | Onsite (X0004A) | ||||||||||
| Training Specialist (Journeyman) | Offsite (X0004B) | ||||||||||
| Project Manager (Journeyman) | Onsite (X0004A) | ||||||||||
| Project Manager (Journeyman) | Offsite (X0004B) | ||||||||||
| Project Manager (Senior) | Onsite (X0004A) | ||||||||||
| Project Manager (Senior) | Offsite (X0004B) | ||||||||||
| Subject Matter Expert (Senior) | Onsite (X0004A) | ||||||||||
| Subject Matter Expert (Senior) | Offsite (X0004B) | ||||||||||
| Administration/Clerical (Entry) | Onsite (X0004A) | ||||||||||
| Administration/Clerical (Entry) | Offsite (X0004B) | ||||||||||
| Administration/Clerical (Journeyman) | Onsite (X0004A) | ||||||||||
| Administration/Clerical (Journeyman) | Offsite (X0004B) |
Labor Descriptions
| Labor Support Descriptions (SOW 3.3) - CLIN 4 |
| Eduction and Experience |
| Entry-Level |
| An Entry-Level labor category has up to 3 years experience and a BA/BS degree. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision. |
| Journeyman |
| A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. |
| Senior |
| A Senior labor category has over 10 years of experience and a MA/MS degree. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others. |
| Roles and Responsibilities |
| Helpdesk Specialist |
| (a) Responds to and diagnoses problems through discussion with users. |
(b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
(c) Supervises operation of help desk and serves as focal point for customer concerns.
(d) Provides support to end users on a variety of issues.
(e) Identifies, researches, and resolves technical problems.
(f) Responds to telephone calls, email and personnel requests for technical support.
(g) Documents, tracks, and monitors the problem to ensure a timely resolution.
(h) Provides second-tier support to end users for mobility requirements.
(i) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
(j) Simulates or recreates user problems to resolve operating difficulties.
(k) Recommends systems modifications to reduce user problems.
(l) Performs routine duties involving the installation, provisioning, distribution, and management of cellular wireless devices
| Helpdesk Manager |
| (a) Monitors and managed Help Desk responses inquiries with users. |
(b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
(c) Supervises operation of help desk and serves as focal point for customer concerns.
(d) Provides escalated support to end users on a variety of issues.
(e) Identifies, researches, and resolves systemic or wide spread technical problems.
(f) Documents, tracks, and monitors overall help desk response to ensure a timely resolutions and SLA compliance.
(g) Provides second-tier support to end users for mobility requirements.
(h) Interact with management of network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
(i) Designs systems modifications and procedural changes to improve overall support performance.
(j) Performs routine duties involving the installation, provisioning, distribution, and management of cellular wireless devices
| Auditor |
| (a) Provides support in the areas of budget, billing, reporting, and financial management |
(b) Analyzes large data sets, highlights trends, and identify discrepancies
(c) Drafts reports and and briefs senior management
| Mobile App Developer |
| (a) Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. |
(b) Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.
(c) Addresses problems of systems integration, compatibility, and multiple platforms.
(d) Consults with project teams and end users to identify application requirements.
(e) Performs feasibility analysis on potential future projects to management.
(f) Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
(g) Resolves problems with software and responds to suggestions for improvements and enhancements.
(h) Acts as team leader on projects.
(i) Instructs, assigns, directs, and checks the work of other software developers on development team.
(j) Participates in development of software user manuals.
| Database Specialist |
| (a) Provides all activities related to the administration of computerized databases. |
(b) Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function.
(c) Designs, creates, and maintains databases in a client/server environment.
(d) Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data.
(e) Advises users on access to various client/server databases.
(f) Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods.
(g) Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design.
(h) Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.
| Mobility Technician |
| (a) Leads team or workgroup on general operations or project oversight. |
(b) Analyzes new and complex problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
(c) Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. (d) Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.
(e) Oversees all aspects of projects and general operations.
(f) Responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client’s requirements.
| Technical Writer |
| (a) Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. |
(b) Coordinates the display of graphics and the production of the document.
(c) Ensures content is of high quality and conforms with standards.
| Training Specialist |
| (a) Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. |
(b) Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement.
(c) Develops and revises training courses. Prepares training catalogs and course materials.
(d) Trains personnel by conducting formal classroom courses, workshops, and seminars.
| Project Manager |
| (a) Leads team on large projects or significant segment of large complex projects. |
(b) Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
(c) Provides applications systems analysis and programming activities for a Government site, facility or multiple locations.
(d) Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.
(e) Oversees all aspects of projects.
| Subject Matter Expert |
| (a) Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences. |
(b) Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.
(c) Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.
(d) Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.
| Administration/Clerical |
| (a) Responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client’s requirements. |
(b) Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end-user support, and performs general administrative duties.
(c) Assists in budgetary, billing, and financial management. (d) Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals.
File details come from the government source that posted it. Updated .