2.2.1- Attachment 01-PWS A0001.pdf

Immigration and Customs Enforcement Enforcement and Removal Operations

287(g) Program

287(g) Texas Transportation

PROFESSIONAL SUPPORT SERVICES

PERFORMANCE WORK STATEMENT (PWS)

June 2026

Confidentiality Statement

WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 U.S.C. 552). It is to be controlled, stored, handled, transmitted, distributed, and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid “need-to-know” without prior approval of an authorized DHS official.

Attachment 01- PWS A0001

1.0 BACKGROUND

1.0.1 The Enforcement and Removal Operations (ERO) Directorate of U.S. Immigration and Customs Enforcement (ICE) promotes public safety and national security by identifying, arresting, detaining, and removing aliens who undermine the integrity of U.S. immigration laws or pose a danger to communities.

1.0.2 The 287(g) Program, authorized under Section 287(g) of the Immigration and Nationality Act (INA), delegates specific immigration enforcement authority to train and supervise state and local law enforcement officers, (Designated Immigration Officers – DIOs). Texas maintains one of the largest and most active 287(g) programs in the nation, with more than thirteen thousand (13,000) credentialed DIOs.

1.0.3 To maximize the effectiveness of these partnerships and ensure the immediate transfer of custody for removable aliens identified through the program, ERO requires a dedicated, statewide, armed ground transportation capability that provides safe, secure, humane, and expeditious transport services 24 hours per day, 7 days per week, 365 days per year (24/7/365).

1.0.4 These contract transportation services are intended to provide pickup of individuals in the custody of state and local law enforcement partners under 287(g) provisions for immigration related offenses and delivery to ICE ERO offices or designated detention facilities within Texas and to ICE offices or designated detention facilities in the neighboring states of New Mexico and Oklahoma.

1.0.5 This PWS establishes the requirements for a single contractor to provide armed ground transportation services for individuals arrested under the 287(g) Program throughout the State of Texas, with centralized 24/7/365 dispatch operations co-located at the ICE 287(g) National Coordination Center in the greater Nashville, Tennessee area.

1.0.6 As the number of 287(g) partners grows, ICE ERO anticipates transportation needs in all 254 Texas counties. Response time is the key performance metric under this contract. The contractor shall staff and deploy a sufficient number of two-person armed transport teams in Texas to achieve a statewide average response time of 30 minutes or less from dispatch notification to arrival at the pickup location, as calculated on a monthly basis.

2.0 SCOPE OF WORK

2.0.1 The contractor shall provide all management, supervision, personnel, training, certifications, equipment, vehicles, facilities (except space for the dispatch center in the 287(g) National Coordination Center), materials, supplies, and quality control necessary to perform safe, secure, humane, and expeditious armed ground transportation services for individuals placed into ICE custody under the 287(g) Program.

2.0.2 Services shall be provided from any location within the state of Texas and shall include transportation to ICE designated locations, including facilities in Oklahoma and New Mexico, when directed.

2.0.3 Services shall be performed 24 hours per day, 7 days per week, 365 days per year (24/7/365), including all federal holidays and during any periods of lapsed appropriations, with no exceptions.

2.0.4 The Government shall not exercise supervision or control over the contractor’s performance of the services described herein. The contractor’s personnel shall remain accountable solely to the contractor, who, in turn, is responsible to the Government for ensuring that all tasks are performed in accordance with the requirements of this PWS.

2.0.5 Services are intended for transportation of detainees from state, local, tribal, and other 287(g) partners into ICE custody. However, transportation requests may also include transfers between ICE facilities or from other federal partners to ICE facilities based upon ICE operational needs.

2.0.6 While transportation services are intended for all of Texas within the 120-day transition period, initially the highest priority areas will be the counties in and around the following metro areas and should be operationalized immediately (within 60 days): Dallas-Fort Worth, San Antonio, and Houston.

2.0.7 The transportation services provided in this contract should be scalable in order to accommodate any future contracts or contract amendments, such that the size and scope can be reduced to a smaller footprint in Texas or a footprint that can be expanded beyond Texas and into other states/regions.

2.1 PERIOD OF PERFORMANCE

2.1.1 The proposed period of performance is four years, structured as:

2.1.2 Base Period: 12 months (includes 120-day transition in).

2.1.3 Option Period: 36 months.

2.2 PLACE OF PERFORMANCE

2.2.1 Primary place of performance: State of Texas (all 254 counties).

2.2.2 Delivery locations: ICE or ICE designated facilities in Texas, Oklahoma, and New Mexico, as directed.

2.2.3 Dispatch Center: Space will be available within the ICE 287(g) National Coordination Center in the greater Nashville, Tennessee area. This Coordination Center is in the planning stages and is projected to become operational in 2026.

2.3 TELEWORK ELIGIBILITY

2.3.1 Telework eligibility under this contract: None.

2.4 HOURS OF WORK

2.4.1 The contractor shall ensure adequate staffing coverage to meet operational requirements 24 hours per day, 7 days per week, 365 days per year (24/7/365).

2.4.2 The transportation and dispatch mission is critical law enforcement support and is exempt from planned and unplanned Government closures, including shutdowns due to lapses in funding.

2.4.3 The contractor shall remain flexible in allocating staffing resources to address fluctuations in transport volume.

2.4.4 Overtime shall not be authorized under this contract unless expressly approved in advance, in writing, by the COR.

3.0 REFERENCES AND APPLICABLE DOCUMENTS

3.0.1 The contractor shall comply with all applicable laws, regulations, policies, and standards, including but not limited to the following:

3.0.1.1 Immigration and Nationality Act § 287(g).

3.0.1.2 National Detention Standards (NDS) 2026.

3.0.1.3 ICE Family Residential Standards (latest version).

3.0.1.4 Prison Rape Elimination Act (PREA) Standards – 28 CFR Part 115.

3.0.1.5 DHS Instruction 121-01-007-02 – The DHS Personnel Suitability and Security Program (or latest revision).

3.0.1.6 DHS Sensitive Systems Policy Directive 4300A.

3.0.1.7 Federal Acquisition Regulation (FAR) DHS Class Deviation 25-28 for Part 46 – Quality Assurance.

3.0.1.8 Federal Motor Carrier Safety Regulations (49 CFR Parts 390–399).

3.0.1.9 OSHA Bloodborne Pathogens Standard (29 CFR 1910.1030).

3.0.1.10 ICE Use of Force Policy (latest version).

3.0.1.11 ICE National Detention Standards 2025.

3.0.2 The contractor shall comply with all subsequent updates and revisions to the authorities and standards listed in Section 3.0.

4.0 DEFINITIONS AND ACRONYMS

4.0.1 For the purposes of this PWS, the following definitions and acronyms apply:

4.0.1.1 287(g) Partner – A state or local law enforcement agency with an active Memorandum of Agreement under § 287(g) of the Immigration and Nationality Act (INA).

4.0.1.2 Designated Immigration Officer (DIO) – A state or local law enforcement officer trained and credentialed by ICE to perform limited immigration enforcement functions.

4.0.1.3 Detainee/Alien – Any individual in ICE custody under the authority of the 287(g) Program.

4.0.1.4 Transport Team – A minimum of two (2) armed, cross trained personnel consisting of one driver and one guard.

4.0.1.5 Response Time – The elapsed time from dispatch notification to arrival at the pickup location; shall not exceed a statewide average of thirty (30) minutes.

4.0.1.6 Armed – Carrying an approved duty firearm with a chambered round and the required spare magazines.

4.0.1.7 Form G-391 – ICE Request for Transport / Detailed Manifest.

5.0 PERFORMANCE REQUIREMENTS AND MINIMUM STANDARDS

5.0.1 The contractor shall perform the seven primary task areas described in this section to meet the minimum required output for this contract. These task areas define the core services necessary for the successful execution of statewide 287(g) armed ground transportation operations.

5.0.2 While the minimum requirements are clearly stated, additional activities within the scope of this PWS may be required to ensure comprehensive mission support and operational success.

5.1 TASK 1 – STATEWIDE ARMED TRANSPORT OPERATIONS

5.1.1 The contractor shall provide safe, secure, humane, and expeditious armed ground transportation services for individuals being transferred from 287(g) partner agencies to ICE custody.

5.1.2 Each transport shall be conducted by a minimum two-person armed team (one driver and one guard), both cross-trained and capable of performing either role.

5.1.3 All detainees shall be thoroughly searched, restrained in accordance with NDS 2026, and seated in the secure compartment prior to movement.

5.1.4 Detainees shall remain under constant visual and/or video observation by at least one-armed team member at all times while outside a secure facility.

5.1.5 The contractor shall ensure humane treatment at all times, including maintaining appropriate climate control within transport vehicles.

5.1.6 The contractor shall prevent unauthorized communication between detainees and the public and shall immediately report any attempted or successful escape, disturbance, or medical emergency to ICE in accordance with established procedures.

5.1.7 Deliverable: Demonstrated 100 percent compliance with transport requirements, verified through daily operational reports and random Government audits.

5.2 TASK 2 – GEOGRAPHIC COVERAGE AND 30-MINUTE RESPONSE

CAPABILITY

5.2.1 The contractor shall maintain, at all times, a sufficient number of two-person armed transport teams to achieve a 30-minute statewide average response time to 287(g) transport requests anywhere in Texas.

5.2.2 Loiter (staging) locations used while awaiting transport requests shall be within the state of Texas and shall be identified, managed, and adjusted as needed by the contractor.

5.2.3 The maximum allowable response time is 30 minutes from dispatch notification to on scene arrival at the pickup location, measured as a statewide average on a monthly basis. Individual transport requests or requests within an individual county may exceed or fall below 30 minutes;

however, the calculated statewide average shall not exceed 30 minutes.

5.2.4 Response time performance shall be calculated on a monthly basis and shall reset at the beginning of each month.

5.2.5 The contractor shall continuously monitor demand and dynamically adjust the staging and deployment of transport teams to ensure compliance with the statewide 30-minute average response requirement.

5.2.6 The 30-minute response time requirement begins with centralized dispatch communication and notification to the transport team and ends at transport team’s arrival at the pickup location.

There is no contractual time standard for delivery of detainees to the receiving facility after pickup.

5.2.7 Based on operational needs and existing trends, ICE ERO may conduct surge operations in specific geographic areas that result in increased transport requests during defined periods. The contractor shall plan for and support such surge operations while maintaining compliance with response time requirements to the maximum extent practicable.

5.2.8 Deliverable: Daily Operational Report providing key details of all requests for transport, including request time, dispatch time, arrival time, calculated response time, pickup and delivery locations, and any response time- exceptions. 100 percent compliance.

5.3 TASK 3 – 24/7/365 CENTRALIZED DISPATCH OPERATIONS

5.3.1 The contractor shall establish and continuously operate a centralized dispatch center serving as the single command and control location for all contract transportation operations. The dispatch center shall be physically located- within the ICE 287(g) National Coordination Center in the greater Nashville, Tennessee area.

5.3.2 The dispatch center shall be staffed, at a minimum, with two fully trained dispatchers and one supervisor on duty at all times (24/7/365).

5.3.3 The dispatch center shall maintain:

a. Direct voice communication with every field team;

b. GPS tracking of all transport vehicles;

c. Capability to electronically generate, transmit, and receive Form G-391; and

d. Develop and host a secure website which houses and displays all key operational data in real time or near real time. ICE personnel shall have access to view the website and download data.

5.3.4 Upon receipt of a transport request, dispatch personnel shall:

a. Verify the identity and credentials of the caller;

b. Confirm or determine the appropriate delivery location with on duty ICE ERO personnel at the National Coordination Center or a local ICE ERO office, or ICE representatives, as applicable;

c. Dispatch the nearest appropriate transport team;

d. Electronically transmit Form G-391 to the assigned transport team; and

e. Maintain continuous tracking and communication with the transport team until delivery is acknowledged by the receiving ICE officer or facility.

5.3.5 The contractor shall maintain an electronic master log of every transport request and completed transport. At a minimum, the log shall include date and time of request, requesting agency, pickup and delivery locations, assigned team, timestamps (dispatch, arrival, departure, and delivery), and any notable incidents.

5.3.6 For each transport request, the contractor shall coordinate with local ICE field offices, sub-offices near the designated transport request location, or ICE representatives at the National Coordination Center to confirm and document the designated delivery/end point.

5.3.7 Deliverable: Daily Dispatch Performance Report documenting, at a minimum, call volume, system uptime, response time- metrics, pickup and delivery locations, and identity/number of subjects transported.

5.4 TASK 4 – SECURE WEBSITE OF OPERATIONS

5.4.1 The contractor shall create, host, and allow access to ICE personnel a secure website which contains key operational data related to transportation operations (requests for transport, response time, individuals transported, delivery location, transport teams involved, incidents, etc).

The secure website shall store only the minimum data elements necessary to support transportation operations. This may include detainee name, Alien Number (A number), and date of birth as reflected on Form G‑391 (or similar form), together with associated transport information such as pickup and delivery locations, dates and times, and incident details. No biometric data or classified information shall be stored in the secure website.

5.4.2 The secure website is intended to be an operational dashboard which allows both the contractor and ICE to maintain the highest levels of situational awareness. The website also serves as a historic record of operations with the ability to search and download data.

5.4.3 The secure website is a stand-alone, contractor-hosted website that does not connect to or integrate with any Government information system. ICE personnel will access the site via standard web browsers over encrypted connections to view and download data. The website will be used exclusively to support performance of this contract and will handle Controlled Unclassified Information (CUI), including law enforcement sensitive data and PII/SPII, in accordance with applicable DHS and ICE requirements.

5.4.4 Deliverable: Daily audit of the secure portal verified through daily access and random Government audits.

5.5 TASK 5 – USE OF ICE FORM G391 OR EQUIVALENT (CHAIN OF CUSTODY

DOCUMENTATION)

5.5.1 Form G-391 shall be generated and electronically transmitted from the central dispatch center to the assigned transport team for each detainee transport.

5.5.2 Form G-391 shall be completed for every detainee, shall include all required data fields, and shall be electronically signed by the receiving ICE officer. The completed form shall be uploaded to the secure portal within fifteen (15) minutes of delivery.

5.5.3 The contractor shall ensure 100 percent completion, accuracy, and timely submission of all Form G391 documents, and shall implement internal quality controls to promptly identify- and correct any deficiencies.

5.5.4 Deliverable: Daily audit of the secure portal confirming 100 percent compliance with Form G-391 completion, accuracy, and upload requirements.

5.6 TASK 6 – VEHICLE STANDARDS, MAINTENANCE, SANITATION, AND

OPERATIONAL READINESS

5.6.1 All transport vehicles used under this contract shall be current model full---size vans or large SUVs equipped with:

a. A minimum secure capacity of four (4) detainees; and

b. A full steel security partition separating detainees from staff.

5.6.2 The contractor shall maintain an average monthly fleet operational readiness rate of at least eighty percent (≥80 percent), defined as vehicles fully mission capable- and available for assignment.

5.6.3 After every transport, vehicles shall be cleaned and disinfected in accordance with current CDC guidelines and any applicable ICE policies or directives.

5.6.4 The contractor shall maintain electronic records of all preventive and corrective maintenance, sanitation events, and pre and post- trip- inspections for each vehicle, and shall make such records available to the COR upon request.

5.6.5 Deliverable: Monthly Fleet Readiness and Sanitation Report, including fleet status (operational, down for maintenance, or out of service), summary of maintenance actions, and sanitation/inspection logs.

5.7 TASK 7 – FIREARMS, AMMUNITION, AND ARMING PROTOCOLS

5.7.1 Duty firearms carried by contractor personnel under this contract shall be standardized or uniform 9mm handguns.

5.7.2 Ammunition shall be factory loaded hollow- point ammunition, replaced at least annually, and stored in climate-controlled armories or secure storage consistent with applicable law and ICE policy.

5.7.3 Each armed officer shall, at a minimum, carry:

a. One duty pistol (with a chambered round) and two spare magazines;

b. A Level III (or higher) retention holster;

5.7.4 The contractor shall maintain daily firearms accountability logs, reconciled with dispatch records at each shift change. Any discrepancies, losses, or suspected thefts shall be reported to the COR and appropriate law- enforcement within one (1) hour of discovery.

5.7.5 All armed personnel shall successfully complete firearms qualification at least annually, using a course of fire administered by a state certified or nationally- certified firearms instructor, and shall maintain documentation of such qualification.

5.7.6 Deliverable: Monthly arming compliance and qualification status report, submitted via the secure portal, documenting firearms inventories, accountability results, and current qualification status for each armed employee.

6.0 SECURITY AND SUITABILITY REQUIREMENTS

6.0.1 The contractor shall comply with all Department of Homeland Security (DHS) and U.S.

Immigration and Customs Enforcement (ICE) security policies, directives, and standards in effect at the time of award and as updated during contract performance.

6.0.2 All positions under this contract are designated as high risk public trust positions in accordance with- 5 CFR Parts 731 and 1400 and DHS Instruction 121-01-007-02, The DHS Personnel Suitability and Security Program (or latest revision).

6.0.3 The contractor shall safeguard all CUI, including PII and Sensitive PII, processed or stored in contractor systems under this contract, including the secure web portal described in Section 13.0, in accordance with HSAR 3052.204-72, HSAR 3052.204-73 if incorporated in the contract, and applicable DHS and ICE policies.

6.1 POSITION RISK AND SENSITIVITY DESIGNATION

6.1.1 Every contractor and subcontractor employee who will have direct contact with detainees;

operate transport vehicles; carry firearms; access ICE systems, facilities, or secure areas; or handle Personally Identifiable Information (PII), Alien Numbers (A numbers), or criminal history information shall be designated as High Risk-Public Trust.

6.1.2 No individual may begin performance of any kind under this contract, including training or onboarding activities, until the Government has completed a favorable suitability determination and issued written Entry on Duty (EOD) authorization.

6.2 PERSONNEL SECURITY VETTING REQUIREMENTS

GENERAL

The United States Immigration and Customs Enforcement (ICE) has determined that performance of the tasks as described in this contract requires that the Contractor, subcontractor(s), vendor(s), etc. (herein known as Contractor) have access to sensitive DHS information, and that the Contractor will adhere to the following.

PRELIMINARY FITNESS DETERMINATION

ICE will exercise full control over granting, denying, withholding or terminating unescorted government facility and/or sensitive Government information access for contractor applicants/employees, based upon the results of a Fitness screening process. ICE may, as it deems appropriate, authorize and make a favorable expedited preliminary Fitness determination based on preliminary security checks. The preliminary Fitness determination will allow the contractor employee to commence work temporarily prior to the completion of a Full Field Background Investigation. The granting of a favorable preliminary Fitness shall not be considered as assurance that a favorable final Fitness determination will follow as a result thereof. The granting of preliminary Fitness or final Fitness shall in no way prevent, preclude, or bar the withdrawal or termination of any such access by ICE, at any time during the term of the contract. No employee of the contractor shall be allowed to enter on duty and/or access sensitive information or systems without a favorable preliminary Fitness determination by the Office of Professional Responsibility (OPR), ICE Personnel Security Division (PSD). No employee of the contractor shall be allowed unescorted access to a Government facility without a favorable preliminary Fitness determination by OPR PSD. Contract employees are processed in accordance with 5 CFR 731, and DHS Instruction 121-01-007, Revision 2, dated August 10, 2024, those having direct contact with Detainees will also have 6 CFR § 115.117 considerations made as part of the Fitness screening process. Sexual Abuse and Assault Prevention Standards implemented pursuant to Public Law 108-79 (Prison Rape Elimination Act (PREA) of 2003)).

CONTRACTOR EMPLOYEE FITNESS SCREENING

Screening criteria under 5 CFR 731, and DHS Instruction 121-01-007, Revision 2, dated August 10, 2024, that may exclude contractor employees from consideration to perform under this agreement includes:

• Misconduct or negligence in employment;

• Criminal conduct;

• Material, intentional false statement or deception of fraud in examination or appointment;

• Dishonest conduct;

• Excessive alcohol use, without evidence of rehabilitation, of a nature and duration that suggests that the applicant or appointee would be prevented from performing the duties of the position in question, or would constitute a direct threat to the property or safety of the applicant or appointee or others;

• Illegal use of narcotics, drugs, or other controlled substances, without evidence of substantial rehabilitation;

• Knowing and willful engagement in acts or activities designed to overthrow the U.S.

Government by force;

• Any statutory or regulatory bar which prevents the lawful employment of the person involved in the position in question (for Excepted Service employees);

• Violent conduct; and

• Any other nondiscriminatory reason that an individual’s employment (or work on a contract) would not protect the integrity or promote the efficiency of the service.

Screening criteria under 6 CFR § 115.117 (Sexual Abuse and Assault Prevention Standards) implemented pursuant to Public Law 108-79 (Prison Rape Elimination Act (PREA) of 2003) or successor thereto, that WILL exclude contractor employees from consideration to perform under this agreement includes:

• Engaged in Sexual Abuse in a Prison, Jail, Holding Facility, Community Confinement

Facility, Juvenile Facility, or other Institution as defined under 42 USC 1997;

• Convicted of engaging or attempting to engage in sexual activity facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse;

• Civilly or administratively adjudicated to have engaged in such activity.

Subject to existing law, regulations and/or other provisions of this Agreement, undocumented noncitizens shall not be employed by the contractor.

POSITION DESIGNATION

In accordance with 5 CFR part 731, and 5 CFR 1400. Agencies are required to designate position risk and sensitivity level for all contractor employees to determine the commensurate level of background investigation. The public trust risk of a position is the assessment of the degree of potential damage to the efficiency or integrity of the service that could arise from misconduct by the incumbent in the position.

Therefore, once the contract is awarded and before the vendor starts submitting personnel for security vetting, the contractor will provide, through the Contracting Officer’s Representatives (CORs) a list of all positions, to include titles and specific description of the duties for each of positions assigned to support the contract.

BACKGROUND INVESTIGATIONS

Contractor employees (to include applicants, temporary, part-time and replacement employees) under the contract, needing access to sensitive information and/or ICE Detainees, shall undergo a position sensitivity analysis based on the duties each individual will perform on the contract. The results of the position sensitivity analysis shall identify the appropriate background investigation to be conducted. Background investigations will be processed through OPR PSD. Contractor applicant/employees are nominated by a Contracting Officer Representative (COR) for consideration to support this contract via submission of the DHS Form 11000-25 and ICE Supplement to the DHS Form 11000-25 to OPR PSD. This contract shall submit the following security vetting documentation to OPR PSD, through the COR, within 10 days of notification of initiation of an Electronic Application for Background Investigations (eAPP), in the automated on-line system:

1. Standard Form 85P (Standard Form 85PS (with supplement to 85P required for those with direct contact with detainees or armed positions)), “Questionnaire for Public Trust Positions” or successor thereto form completed online and archived by the contractor applicant/employee in their eAPP account.

2. Signature Release Forms (Three total) generated by eAPP upon completion of Questionnaire (e-signature recommended/acceptable). Completed online and archived by the contractor applicant/employee in their eAPP account.

3. Electronic fingerprints taken at an approved facility OR two (2) SF 87 Fingerprint Cards (current revision) sent to OPR PSD. Additional information regarding fingerprints will be sent to the contractor applicant/employee from OPR PSD.

4. Optional Form 306 Declaration for Federal Employment. This document is sent as an attachment in an e-mail to the contractor applicant/employee from OPR PSD.

5. Social Security Administration 89 form (SSA-89): Authorization for the Social Security Administration (SSA) to Release Social Security Number (SSN) Verification, which requires a hard signature from the applicant. This document is sent as an attachment in an e-mail to the contractor applicant/employee from OPR PSD.

6. If occupying PREA designated position: Questionnaire regarding conduct defined under 6 CFR § 115.117 (Sexual Abuse and Assault Prevention Standards). This document is sent as an attachment in an e-mail to the contractor applicant/employee from OPR PSD.

7. One additional document may be applicable if the contractor applicant/employee was born abroad. If applicable, the document will be sent as an attachment in an e-mail to OPR PSD from the contractor applicant/employee.

Contracting companies with 300 or more personnel will be required to initiate their own personnel security questionnaires (eAPP) via the DCSA/NBIS portal. OPR PSD will provide training to contractor personnel on how to initiate their applicant’s security documents prior to submission to PSD for security vetting.

Contractor employees who have an adequate, current investigation by another Federal Agency may not be required to submit complete security packages; the investigation may be accepted under transfer of trust. The questionnaire related to 6 CFR § 115.117 listed above in item 5 will be required for positions designated under PREA. OPR PSD will determine if personnel meet transfer of trust requirements at the initial stage of processing and prior to requesting a new security questionnaire.

Required information for submission of security packet will be provided by OPR PSD at the time of award of the contract. Only complete packages will be accepted by OPR PSD as notified by the COR.

To ensure adequate background investigative coverage, contractor applicants/employees must currently reside in the United States or its Territories. Additionally, contractor applicants/employees are required to have resided within the United States or its Territories for three or more years out of the last five (ICE retains the right to deem a contractor applicant/employee ineligible due to insufficient background coverage). This timeline is assessed based on the signature date of the standard form questionnaire submitted for the applied position.

Contractor employees falling under the following situations may be exempt from the residency requirement: 1) work or worked for the U.S. Government in foreign countries in federal civilian or military capacities; 2) were or are dependents accompanying a federal civilian or a military employee serving in foreign countries so long as they were or are authorized by the U.S.

Government to accompany their federal civilian or military sponsor in the foreign location; 3) worked as a contractor employee, volunteer, consultant or intern on behalf of the federal government overseas, where stateside coverage can be obtained to complete the background investigation; 4) studied abroad at a U.S. affiliated college or university; or 5) have a current and adequate background investigation (commensurate with the position risk/sensitivity levels) completed for a federal or contractor employee position, barring any break in federal employment or federal sponsorship.

Only U.S. citizens and Legal Permanent Residents are eligible for employment on contracts requiring access to DHS sensitive information unless an exception is granted as outlined under DHS Instruction 121-01-007, Revision 2, dated August 10, 2024. Per DHS Sensitive Systems Policy Directive 4300A, only U.S. citizens are eligible for positions requiring access to DHS Information Technology (IT) systems or positions that are involved in the development, operation, management, or maintenance of DHS IT systems, unless an exception is granted as outlined under DHS Instruction 121-01-007, Revision 2, dated August 10, 2024.

CONTINUED ELIGIBILITY

ICE will exercise full control over granting, denying and/or restrict facility and information access of any contractor employee whose actions conflict with Fitness standards contained in 5 CFR 731 and DHS Instruction 121-01-007, Revision 2, dated August 10, 2024, or who violate standards of conduct under 6 CFR § 115.117. The Contracting Officer or their representative can determine if a risk of compromising sensitive Government information exists or if the efficiency of service is at risk and may direct immediate removal of a contractor employee from contract support.

The Federal Government is transitioning to Trusted Workforce (TW) 2.0, which is a government-wide reform effort overhauling the personnel vetting process. One of the principles of this transition is eliminating the traditional five-year periodic reinvestigation requirements, and enrolling personnel into continuous vetting programs. All contractor employees will be subjected to the transition and will be enrolled into a continuous vetting system at a date to be determined. Continuous vetting will replace the traditional five-year periodic background investigation, allowing for background investigations to be conducted if/when derogatory information is discovered.

Enrollment will include multiple requirements from all personnel and potential changes to processes, procedures, and systems. This contract will comply with all requirements that facilitate the mandated transition to TW 2.0.

OPR PSD will evaluate concerns received via multiple sources under the continuous vetting process, to evaluate continued Fitness of contractor employees. If concerns cannot be mitigated, the contractor will be removed from the ICE contract upon notification from OPR PSD.

REQUIRED REPORTS AND REPORTING REQUIREMENTS

The contractor will notify OPR PSD, via the COR providing an ICE Form 50-005, Contractor Employee Separation Clearance Checklist, of all terminations/resignations of contractor employees under the contract within five days of occurrence to the

ICEDepartureNotification@ice.dhs.gov group box. The contractor will return any expired ICE issued identification cards and building passes of terminated/resigned employees to the COR. If an identification card or building pass is not available to be returned, a report must be submitted to the COR referencing the pass or card number, name of individual to whom issued, the last known location and disposition of the pass or card. The COR will return the identification cards and building passes to the responsible ID Unit.

IAW DHS Instruction 121-01-007, Revision 2, dated August 10, 2024, the Contracting Officer’s Representatives (CORs) notify the servicing personnel and industrial security offices when a contractor employee is no longer working for ICE.

The contractor is required to report any derogatory information concerning the individual immediately, in accordance with the contract requirements.

The contractor will report any adverse information coming to their attention concerning contractor employees under the contract to OPR PSD, via the COR, as soon as possible. Reports based on rumor or innuendo should not be made. The subsequent termination of employment of an employee does not obviate the requirement to submit this report. The report should include the contractor employees’ full name and social security number, along with the adverse information being reported. See Contractor Employee Fitness Screening section, screening criteria for reportable issues. Report this information to PSD-CEP-REPORTING@ice.dhs.gov.

The contractor will provide, through the COR, a Quarterly Report (on a Microsoft Excel Spreadsheet) containing the names of contractor employees who are actively serving on their contract. The list shall include the Name, Position and SSN (Last Four) and should be derived from system(s) used for contractor payroll/voucher processing to ensure accuracy. This list is what ICE Industrial Security uses to reconcile the contract quarterly.

CORs will submit reports to PSD-Industrial-Security@ice.dhs.gov no later than the 10th day of each January, April, July and October.

Contractors, who are involved with management and/or use of information/data deemed “sensitive” to include ‘law enforcement sensitive” are required to complete the DHS Form 11000-6-Sensitive but Unclassified Information Non-Disclosure Agreement (NDA) for contractor employee access to sensitive information. The NDA will be administered by the COR to all contract personnel within 10 calendar days of the entry on duty date. The completed form shall remain on file with the COR for purpose of administration and inspection.

Sensitive information as defined under the Computer Security Act of 1987, Public Law 100-235 is information not otherwise categorized by statute or regulation that if disclosed could have an adverse impact on the welfare or privacy of individuals or on the welfare or conduct of Federal programs or other programs or operations essential to the national interest. Examples of sensitive information include personal data such as Social Security numbers; trade secrets; system vulnerability information; pre-solicitation procurement documents, such as statements of work;

and information pertaining to law enforcement investigative methods; similarly, detailed reports related to computer security deficiencies in internal controls are also sensitive information

Attachment 01- PWS A0001 mailto:ICEDepartureNotification@ice.dhs.gov mailto:PSD-CEP-REPORTING@ice.dhs.gov mailto:PSD-Industrial-Security@ice.dhs.gov because of the potential damage that could be caused by the misuse of this information. All sensitive information must be protected from loss, misuse, modification, and unauthorized access in accordance with DHS Management Directive 11042.1, DHS Policy for Sensitive Information and ICE Policy 4003, Safeguarding Law Enforcement Sensitive Information.

DHS Management Directive 11042.1, DHS Policy for Sensitive Information:

https://www.dhs.gov/sites/default/files/publications/Management%20Directive%2011042.1%20 Safeguarding%20Sensitive%20But%20Unclassified%20%28For%20Official%20Use%20Only% 2 9%20Information_0.pdf;

ICE Policy 4003, Safeguarding Law Enforcement Sensitive Information:

https://www.ice.gov/node/64612

Any unauthorized disclosure of information should be reported to ICE.ADSEC@ice.dhs.gov.

6.3 SECURITY MANAGEMENT

The contractor shall appoint a senior official to act as the Corporate Security Officer. The individual will interface with OPR PSD through the COR on all security matters, to include physical, personnel, and protection of all Government information and data accessed by the contractor.

The COR and OPR shall have the right to inspect the procedures, methods, and facilities utilized by the contractor in complying with the security requirements under this contract. Should the COR determine that the contractor is not complying with the security requirements of this contract, the contractor will be informed in writing by the Contracting Officer of the proper action to be taken to effect compliance with such requirements.

6.4 INFORMATION TECHNOLOGY SECURITY

When sensitive government information is processed on Department telecommunications and automated information systems, the contract company agrees to provide for the administrative control of sensitive data being processed and to adhere to the procedures governing such data as outlined in DHS MD 4300.1, Information Technology Systems Security (or its replacement).

Contractor employees must have favorably adjudicated background investigations commensurate with the defined sensitivity level.

Contractor employees who fail to comply with Department security policy are subject to having their access to Department IT systems and facilities terminated, regardless of if the failure results

Attachment 01- PWS A0001 https://www.dhs.gov/sites/default/files/publications/Management%20Directive%2011042.1%20Safeguarding%20Sensitive%20But%20Unclassified%20%28For%20Official%20Use%20Only%29%20Information_0.pdf https://www.dhs.gov/sites/default/files/publications/Management%20Directive%2011042.1%20Safeguarding%20Sensitive%20But%20Unclassified%20%28For%20Official%20Use%20Only%29%20Information_0.pdf https://www.dhs.gov/sites/default/files/publications/Management%20Directive%2011042.1%20Safeguarding%20Sensitive%20But%20Unclassified%20%28For%20Official%20Use%20Only%29%20Information_0.pdf https://www.dhs.gov/sites/default/files/publications/Management%20Directive%2011042.1%20Safeguarding%20Sensitive%20But%20Unclassified%20%28For%20Official%20Use%20Only%29%20Information_0.pdf https://www.dhs.gov/sites/default/files/publications/Management%20Directive%2011042.1%20Safeguarding%20Sensitive%20But%20Unclassified%20%28For%20Official%20Use%20Only%29%20Information_0.pdf https://www.ice.gov/node/64612 mailto:ICE.ADSEC@ice.dhs.gov in criminal prosecution. Any person who improperly discloses sensitive information is subject to criminal and civil penalties and sanctions under a variety of laws (e.g., Privacy Act).

6.5 INFORMATION SYSTEMS SECURITY TRAINING AND OVERSIGHT

In accordance with Office of the Chief Information Officer (OCIO) requirements and provisions, all contractor employees accessing Department IT systems or processing DHS sensitive data via an IT system will require an ICE issued/provisioned Personal Identity Verification (PIV) card.

Additionally, Cybersecurity Awareness Training (CSAT) will be required upon initial access and annually thereafter. CSAT training will be provided by the appropriate component agency of

DHS.

Contractor employees, who are involved with management, use, or operation of any IT systems that handle sensitive information within or under the supervision of the Department, shall receive periodic training at least annually in security awareness and accepted security practices, systems rules of behavior, to include Unauthorized Disclosure Training, available on the ICE Training System (ITS) or by contacting ICE.ADSEC@ice.dhs.gov. Contractor employees with significant security responsibilities shall receive specialized training specific to their security responsibilities annually. The level of training shall be commensurate with the individual’s duties and responsibilities and is intended to promote a consistent understanding of the principles and concepts of telecommunications and IT systems security.

All personnel who access Department information systems will be continually evaluated while performing these duties. System Administrators should be aware of any unusual or inappropriate behavior by personnel accessing systems. Any unauthorized access, sharing of passwords, or other questionable security procedures should be reported to the local Security Office or Information System Security Officer (ISSO).

6.6 SECURITY INCIDENTS AND REPORTING

6.6.1 The contractor shall immediately take appropriate action to contain, mitigate, and document any actual or suspected security incident, including but not limited to:

a. Loss, theft, or compromise of PII, Sensitive Security Information (SSI), or other sensitive data.

b. Unauthorized access to, or disclosure of, DHS or ICE information.

c. Loss or compromise of access credentials, badges, tokens, or authentication devices.

d. Any suspected or confirmed cyber incident affecting systems used to process, transmit, or store Government information.

6.6.2 The contractor shall report any such incident to the COR and the ICE Office of Professional Responsibility (or other designated point of contact) within one (1) hour of discovery, and shall cooperate fully with any ensuing inquiry, investigation, or forensic activity.

mailto:ICE.ADSEC@ice.dhs.gov

6.6.3 The contractor shall provide written follow-up reports, including root-cause analysis and corrective actions, in the format and within the timeframes- specified by the Government.

6.7 REMOVAL FROM DUTY

6.7.1 The Government may, at its sole discretion, direct the contractor to immediately remove from contract performance any individual who:

a. Fails to maintain a favorable suitability determination or required clearance;

b. Is found to have provided false or misleading information during the screening or reinvestigation process;

c. Violates PREA standards or any applicable DHS/ICE policy;

d. Engages in misconduct, negligence, or behavior inconsistent with the safety, security, or integrity of ICE operations; or

e. Otherwise presents a risk, in the judgment of the Government, to detainees, staff, or mission execution.

6.7.2 Upon notification by the Government, the contractor shall ensure the individual is immediately removed from all duties under this contract and from access to ICE facilities, systems, and information.

6.7.3 The contractor shall notify the COR in writing within four (4) hours of any such removal and shall provide, at no additional cost to the Government, a fully screened and EOD authorized-replacement within ten (10) calendar days, unless otherwise directed by the Government.

6.7.4 Removal of a contractor employee under this section shall not relieve the contractor of its responsibility to meet all contract requirements, including staffing and performance standards.

7.0 PERSONNEL REQUIREMENTS AND KEY PERSONNEL

7.0.1 The contractor shall ensure that all personnel (including subcontractor personnel) assigned to this contract meet the minimum qualifications, professional standards, and training requirements specified in this section.

7.0.2 The contractor shall maintain sufficient staffing levels to meet all operational and performance requirements of this PWS at all times.

7.1 MINIMUM QUALIFICATIONS (ALL PERSONNEL)

7.1.1 Every individual performing work under this contract, including subcontractor personnel, shall meet or exceed the following minimum qualifications:

a. U.S. citizenship or lawful permanent resident status with valid work authorization.

b. Minimum age of eighteen (18) years on date of hire.

c. High school diploma or state accredited- General Educational Development (GED) certificate.

d. Valid driver’s license; Class B Commercial Driver’s License (CDL) with passenger endorsement is preferred for driving assignments.

e. Fluency in English (read, write, speak, and understand).

f. Ability to qualify with an approved duty pistol in accordance with Section 5.6 and applicable law and policy.

g. Possession of a valid Texas Level III Commissioned Armed Security Officer license (or recognized reciprocal license), obtained no later than sixty (60) days after contract award or date of hire, as applicable.

h. Physical capability to perform required duties, including defensive tactics, detainee control, and operation of vehicles and equipment, with or without reasonable accommodation.

7.1.2 The contractor shall ensure that all personnel maintain required licenses, certifications, and qualifications throughout the period of performance.

7.1.3 The contractor shall promptly remove from contract performance any individual who no longer meets the minimum qualifications or who loses any required license or certification.

7.2 KEY PERSONNEL

7.2.1 The following positions are designated as Key Personnel under this contract:

a. Program Manager.

b. Deputy Program Manager.

c. Operations Manager.

d. Training Manager.

e. Fleet Manager.

7.2.2 The contractor shall designate qualified individuals for each Key Personnel position and shall submit résumés and full background packages for Government review and approval prior to assignment.

7.2.3 Replacement of any Key Personnel shall require prior written approval by the Contracting Officer (CO), in coordination with the Contracting Officer’s Representative (COR).

7.2.4 Proposed replacement Key Personnel shall meet or exceed the qualifications and experience of the individual being replaced and shall be fully capable of performing all duties associated with the position.

7.2.5 The contractor shall ensure that each individual serving in a Key Personnel role provides at least thirty (30) calendar days written notice of resignation, to the extent practicable. The contractor shall promptly propose a qualified replacement to avoid gaps in coverage.

7.2.6 The contractor shall ensure continuous coverage of Key Personnel functions and shall not leave any Key Personnel position vacant for more than thirty (30) calendar days without written Government approval.

7.3 UNIFORMS, IDENTIFICATION, GROOMING, AND PROFESSIONAL CONDUCT

7.3.1 Uniform Requirements

7.3.1.1 The contractor shall provide and require the wear of a standardized uniform for all transport and security personnel, which shall include:

a. Tactical -style trousers and polo shirt or Battle Dress Uniform (BDU)-style shirt in navy blue, gray, black, or other subdued color.

b. Clear identification of “TRANSPORT OFFICER” and the company name, embroidered or affixed in a visible location on the shirt or outer garment.

c. Duty belt with approved holster, magazine pouches, and carriers for handcuffs and any other required equipment.

d. Appropriate footwear (closed -toe, supportive, professional in appearance) suitable for armed transport duties.

e. Weather appropriate- outerwear (e.g., jacket or rain gear) that is consistent with the uniform and does not obscure identification.

7.3.2 Identification Requirements

7.3.2.1 The contractor shall issue a photo identification (ID) badge to each employee assigned to this contract.

7.3.2.2 The ID badge shall, at a minimum, display the individual’s full name, photograph, company name, unique employee number, and expiration date.

7.3.2.3 The ID badge shall be worn visibly on the outermost garment at all times while on duty, unless specifically exempted for safety or operational reasons by ICE.

7.3.3 Grooming Standards

7.3.3.1 The contractor shall establish and enforce grooming standards that promote a professional and disciplined appearance and support officer safety.

a. Male personnel: Hair shall be neat, clean, and not extend below the top of the collar. Sideburns shall not extend below the bottom of the ear. Facial hair, if worn, shall be neatly trimmed and generally not exceed one half- (½) inch in length.

b. Female personnel: Hair shall be neat, clean, and…