MAS - Navient BPO LLC - 47QTCA20D00ER

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

Contract number: 47QTCA20D00ER

For more information on ordering from Federal Supply Schedules go to the internet address: http://www.gsa.gov/schedules.

Contract period: September 9, 2020 through September 8, 2025 Pricelist current through Supplement: PA-0002 Effective Date: December 10, 2020

Navient B.P.O., LLC 13865 SUNRISE VALLEY DR STE 100 Herndon, VA 20171 Phone: 703-984-6669 Website: www.navient.com Contract Administration: Kerry Trahan Phone: 703-984-6669 Email: BPOInfo@navient.com

Business size: Large

Customer Information 1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. Please refer to Page #5, LABOR CATEGORY DESCRIPTIONS.

2. Maximum order:

SIN 522310 - $1,000,000

SIN 541611 - $1,000,000 SIN 561422 - $500,000

SIN ANCILLARY - $250,000

SIN OLM - $250,000

*Ordering activities may request a price reduction at any time before placing an order, establishing a BPA, or in conjunction with the annual BPA review. However, the ordering activity shall seek a price reduction when the order or BPA exceeds the simplified acquisition threshold. Schedule contractors are not required to pass on to all schedule users a price reduction extended only to an individual ordering activity for a specific order or BPA.

3. Minimum order: $100.00

4. Geographic coverage (delivery area): Domestic - delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories.

5. Point(s) of production (city, county, and State or foreign country): Same as company address

6. Discount from list prices or statement of net price: GSA Net Prices are shown on the attached GSA Price List. Negotiated discount has been deducted.

7. Quantity discounts: None

8. Prompt payment terms Note: Prompt payment terms must be followed by the statement "Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.": 2% 20 Days

9. Foreign items: None

10a. Time of delivery: As Negotiated with the Ordering Agency

10b. Expedited Delivery: As Negotiated with the Ordering Agency

10c. Overnight and 2-day delivery: As Negotiated with the Ordering Agency

10d. Urgent Requirements: As Negotiated with the Ordering Agency

11. F.O.B. point(s): Destination

12a. Ordering address:

Navient B.P.O., LLC Attn: Lynne Merkel 220 Lasley Ave Wilkes-Barre, PA 18706 570-200-6219 lynne.merkel@navient.com BPOInfo@navient.com

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address:

Navient Commercial c/o Monetary Processing PO Box 9533 Wilkes-Barre, PA 18773-9533 kerry.trahan@navient.com BPOInfo@navient.com

14. Warranty provision: None

15. Export packing charges, if applicable: Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable 18b. Terms and conditions for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/: https://www.navient.com/accessibility-statement/

23. Data Universal Number System (DUNS) number: 116944678

24. Notification regarding registration in Central Contractor Registration (CCR) Database: Navient B.P.O., LLC is registered in SAM. CAGE Code: 89D82

Overview of Schedule Offerings

Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc. NOTE: Subject to Cooperative Purchasing

OLM - Order- Level Materials OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs. OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA. Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

Labor Category Descriptions & Rates

EDUCATION SUBSTITUTIONS, ALL LABOR CATEGORY LEVELS:

Substitution Guidelines: Consistent with Navient B.P.O., LLC ’s hiring practices, experience can be substituted for education and education for experience.

The table below provides Navient B.P.O., LLC’s education/experience substitution guidelines. Experience, education, and description of duties for the service categories in the schedule are provided as a guideline to the typical background for staff to be provided under individual task orders.

Navient B.P.O., LLC will review each task order opportunity to determine the best candidate available.

Degree

Related Work Substitution

Related Degree and Experience Substitution

Master's Degree plus 4 years work experience may be substituted for a Doctorate Degree

Service Contract Labor Standards (SCLS) SCA/SCLS Matrix

"The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide)."

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