RFP.pdf

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RREEQQUUEESSTT FFOORR PPRROOPPOOSSAALL

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U.S. GENERAL SERVICES

ADMINISTRATION

GREAT LAKES REGION

PUBLIC BUILDINGS SERVICE

ACQUISITION MANAGEMENT DIVISION

201 SUPERIOR AVE, RM. #450

CLEVELAND, OH 44114

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Elevator Maintenance Services John F. Seiberling USCH & Federal Building, 201 S Main St, Akron, OH 44308 Donald J. Pease Federal Building, 143 W Liberty St, Medina, OH 44256 Nathaniel R. Jones Federal Building & USCH, 10 E Commerce St, Youngstown, OH 44503 Thomas D. Lambros Federal Building & USCH, 125 Market St, Youngstown, OH 44503

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IISSSSUUEE DDAATTEE:: November 26, 2019

CCLLOOSSIINNGG DDAATTEE && TTIIMMEE:: December, 26, 2019 2:00 PM (Eastern Time) Proposals due to: jenna.garcia@gsa.gov

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U.S. General Services Administration Great Lakes Region Public Buildings Service Acquisition Management Division 201 Superior Ave, Rm. #450 Cleveland, OH 44114

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ATTENTION OFFERORS: This notice has been prepared to point out some of the important sections or requirements of this solicitation or to provide you with additional information related to this proposed contract.

Please note that it is not inclusive - you are cautioned to carefully read the entire solicitation in order to be fully aware of all requirements, provisions, and clauses.

SOLICITATION NO. 47PF0019R0130

GENERAL SERVICES ADMINISTRATION’S MISSION

To provide quality services required by our clients in a timely manner and to ensure the best value to the Federal Government and the public thereby enhancing our clients’ ability to accomplish their mission.

“SHALL” “WILL” and “MUST” Throughout this solicitation, the terms “shall” “will” and “must” are used. “Shall” “will” and “must” denote the imperative. They indicate an obligation to act. In this solicitation, and any resulting contract, “shall” “will” and “must” have the same meaning.

INFORMATION COLLECTION REQUIREMENTS

The information collection requirements contained in this solicitation/contract are either required by regulation or approved by the Office of Management and Budget pursuant to the Paperwork Reduction Act and assigned OMB Control No. 3090-0163.

SYSTEM FOR AWARD MANAGEMENT (SAM)

All contractors must be active in the System for Award Management (SAM), https://beta.sam.gov/ prior to submission of offers to be considered for award.

AFFIRMATIVE PROCUREMENT PROGRAM (APP)

GSA has implemented an Affirmative Procurement Program intended to maximize the use of recovered materials, environmentally preferable, and bio-based products. Offerors should familiarize themselves with the requirements for using and reporting on the use of such materials in performance under any resultant contract.

FAR 23.7 requires consideration of environmental factors when purchasing products and services. FAR

4.303 and FAR 52.204-4 require double sided printing on recycled paper for all reports required by this contract. FAR 52.223-10 encourages vendors to practice waste reduction.

SAFEGUARDING DOCUMENTS

Associated plans, drawings, or specifications provided under this solicitation are intended for use by prospective bidders/offerors (and their subcontractors and suppliers). In support of this requirement, GSA requires bidders/offerors to exercise reasonable care when handling documents relating to building drawings/plans, security equipment, security equipment installations, and contract guard service, to include:

1) Limiting reproduction and/or dissemination of covered materials only to persons/parties related to this acquisition or otherwise authorized to receive such information;

2) Making every possible effort that is reasonable and prudent to prevent unauthorized disclosure of this information;

3) Upon award and completion of any appeals process, unsuccessful bidders/offerors making every reasonable and prudent effort to destroy or render useless all information/documentation received during the solicitation and/or appeals process; and

4) The awardee continuing the efforts required above throughout the entire term of contract and for what specific time thereafter as may be necessary, as determined by the awardee.

PERFORMANCE BASED SPECIFICATIONS

Note that the service specifications included in this solicitation are performance-based specifications.

These specifications express the Government’s requirements in the form of minimum quality standards.

Work schedule, frequencies, resources utilized, and methods of performance are to be determined by offerors.

A-76 REQUIREMENT

Note paragraph entitled FAR 52.207-3, Right of First Refusal of Employment in Section I.

COLLECTIVE BARGAINING AGREEMENT

The current union agreement in effect with the incumbent contractor expires on December 31, 2019.

Prospective offerors should take this into consideration in preparing their offers.

GSAR 552.219-72 PREPARATION, SUBMISSION, AND NEGOTIATION OF SUBCONTRACTING

PLANS (OCTOBER 2016)

(a) When submitting a subcontracting plan in accordance with FAR 52.219-9, the offeror shall submit a subcontracting plan with its initial offer. The subcontracting plan will be negotiated concurrently with price and any required technical and management proposals, unless the offeror submits a previously-approved commercial plan.

(b) Maximum practicable utilization of small, HUBZone small, small disadvantaged, women-owned, veteran-owned, and service-disabled veteran owned small business concerns as subcontractors is a matter of national interest with both social and economic benefits. The General Services Administration (GSA) expects that an offeror’s subcontracting plan will reflect a commitment to assuring that small, HUBZone small, small disadvantaged, women-owned, veteran-owned, and service-disabled veteran owned small business concerns are provided the maximum practicable opportunity, consistent with efficient contract performance, to participate as subcontractors in the performance of the resulting contract. An offeror submitting a commercial plan can reflect this commitment through subcontracting opportunities it provides that relate to the offeror’s production generally; i.e., for both its commercial and Government business.

(c) GSA believes that this potential contract provides significant opportunities for the use of small, HUBZone small, small disadvantaged, women-owned, veteran-owned, and service-disabled veteran owned small business concerns as subcontractors. Consequently, in addressing the eleven elements described at FAR 52.219-9(d) of the clause in this contract entitled Small Business Subcontracting Plan, the offeror shall:

(1) Demonstrate that its subcontracting plan represents a creative and innovative program for involving small, HUBZone small, small disadvantaged, women-owned, veteran-owned, and service-disabled veteran owned small business concerns in performing the contract.

(2) Include a description of the offeror’s subcontracting strategies used in any previous contracts, significant achievements, and how this plan will build upon those earlier achievements.

(3) Demonstrate through its plan that it understands the small business subcontracting program’s objectives and GSA’s expectations, and it is committed to taking those actions necessary to meet these goals or objectives.

(d) In determining the acceptability of any subcontracting plan, the Contracting Officer will take each of the following actions:

(1) Review the plan to verify that the offeror demonstrates an understanding of the small business subcontracting program’s objectives and GSA’s expectations with respect to the program and has included all the information, goals, and assurances required by FAR 52.219-9.

(2) Consider previous goals and achievements of contractors in the same industry.

(3) Consider information and potential sources obtained from agencies administering national and local preference programs and other advocacy groups in evaluating whether the goals stated in the plan adequately reflect the anticipated potential for subcontracting to small, HUBZone small, small disadvantaged, women-owned, veteran-owned, and service-disabled veteran owned small business concerns.

(4) Review the offeror’s description of its strategies, historical performance and significant achievements in placing subcontracts for the same or similar products or services with small, HUBZone small, small disadvantaged, women-owned, veteran-owned, and service-disabled veteran owned small business concerns. The offeror’s description can apply to commercial as well as previous Government contracts.

(e) Failure to submit an acceptable subcontracting plan and/or correct deficiencies in a plan within the time specified by the Contracting Officer shall make the offeror ineligible for award.

(End of provision)

LICENSE REQUIREMENTS

Offerors should note the requirements of paragraph entitled License Requirement that evidence of having or having made application for all appropriate permits and licenses for the state specified must be submitted with their offer.

CURRENT CONTRACTOR AND CURRENT CONTRACT PRICE

The current contractors are Kone, Inc., located in Moline, IL and Schindler Elevator Corporation, located in Cleveland, OH. The current monthly price for the John F. Seiberling United States Courthouse and Federal Building and the Donald J. Pease Federal Building is $2,637.18 and the monthly price for the Thomas D. Lambros Federal Building and United States Courthouse and the Nathaniel R. Jones Federal Building and United States Courthouse is $1,330.66. Although this solicitation is for services basically the same as the current contract Scope of Work, it should be reviewed carefully before submitting a bid.

NOTICE CONCERNING COMPLETION OF SOLICITATIONS

Offerors are cautioned to carefully read the entire solicitation in order to be fully aware of all requirements, provisions and clauses. Fill-ins should be properly completed and verified. All copies should contain the same information. Verify calculations before signing your bid.

Offerors shall submit with their offer the following documents:

• Standard Form 33 – Solicitation, Offer, and Award

• Section B – Supplies or Services and Prices Offer

• Offeror’s Checklist (See Section L)

• Quality Control Plan (See Section C)

• Past Performance References

• Subcontracting Plan (N/A to Small Business Concerns)

• Cost Proposal Worksheets

BOND REQUIREMENTS

N/A

SITE VISIT

Offerors are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after contract award.

CONTRACTOR DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBER.

Enter your DUNS number in Block 15A on the first page of this solicitation. If you do not know or do not have a DUNS number please contact Dun and Bradstreet directly to obtain one. A DUNS number will be provided immediately by telephone at no charge to you. For information on obtaining a DUNS number, you should call Dun and Bradstreet at 1-866-705-5711. Be prepared to provide the following information:

(1) Company name, (2) Company address, (3) Company telephone number, (4) Line of business, (5) Chief executive officer/key manager, (6) Date the company was started, (7) Number of people employed by the company, (8) Company affiliation.

EXERCISING OPTIONS AND MULTIPLE AWARD CONTRACTS

If this is a multiple award contract with optional performance periods, please note that the successful awardee will be required to re-certify size status prior to the option being exercised.

FAIR LABOR STANDARDS/SERVICE CONTRACT ACT PRICE ADJUSTMENT PROVISIONS

If this is a multiyear service contract or a service contract that may exceed a year in length if options are exercised, offerors should note the price adjustment provisions in Section I of this solicitation.

FREEDOM OF INFORMATION ACT (FOIA) REQUESTS

It is not necessary to reference the FOIA when requesting procurement history, such as the name of the current contractor, contract amount, contract copies, or abstracts of bids. For this information, you may contact the point of contact shown in Block 10 on the first page of the solicitation.

SOLICITATION COPIES

Note that Block 9 on the first page of the solicitation specifies the number of copies of the offer that must be returned by offerors.

Do not include any allowance for any contingency to cover increased cost for which adjustments are provided for under the Fair Labor Standards Act and Service Contract Act - Price Adjustment (Multi-year Contract) contained in the CONTRACT CLAUSES section of this contract.

Reimbursement for emergency call-back, overtime, and additional services will only be computed for the man hours performed at the work site.

PRICING OF OPTIONS

Offerors shall price the initial 1 year period and the option requirements for the 9 additional 1 year periods by assuming that the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U.S. Department of Labor for the initial 1 year period of performance will apply to the 9 additional 1 year option periods. The minimum wage rates and fringe benefits applicable to the initial 1 year period of performance are outlined on the wage rate sheet.

PROMPT PAYMENT DISCOUNT

Block 13 on the first page of the solicitation and possibly the solicitation pricing page(s), is to be used to offer prompt payment discounts. Payment terms are set forth in the Prompt Payment clause in this solicitation. Offerors are cautioned against inserting any statement that indicates that payment is due sooner that the time stipulated in the Prompt Payment clause. EXAMPLE: Inserting "Net 20" may cause the offer to be rejected as unacceptable, because the entry would be contrary to the 30-day payment terms specified in the Prompt Payment clause.

OPTION TO EXTEND SERVICES

Offerors should note that Section I of this solicitation includes FAR 52.217-8, Option to Extend Services, which allows the Government the unilateral option to extend the term of any resultant contract up to six months, exclusive of any other option provisions which may be included as part of any resultant contract.

QUALITY CONTROL PLAN (QCP)

The contracting Officer (CO) must accept a completed Quality Control Plan (QCP) prior to award of a contract. The QCP will be specific to the contract specification and location(s) in accordance with the provisions and requirements of the solicitation.

NOTICE TO PROCEED (NTP)

Notice to Proceed (NTP) will NOT be issued until the COR has officially notified the CO that approved clearances for proposed employees have been received and approved.

AVAILABILITY OF FUNDS

Funds are not presently available for award. The Government's obligation under this contract is contingent upon the availability of appropriated funds. No legal liability on the part of the Government may arise until funds are made available to the Contracting Officer.

PROJECT LABOR AGREEMENT

Offerors may submit a price proposal subject to the PLA requirements set forth in this solicitation (a PLA proposal), a price proposal not subject to the PLA requirements set forth in this solicitation, or both.

Any price proposal submitted shall clearly identify whether it is subject to such PLA requirements.

PRE-BID/PRE-PROPOSAL CONFERENCE

A pre-bid/pre-proposal meeting has been scheduled for this solicitation. Please see the Pre-proposal Conference Notice on the next page for details.

To request a reasonable accommodation due to a disability, please contact Jenna Garcia at jenna.garcia@gsa.gov by Dec. 4, 2019 to allow time to arrange for reasonable accommodation to be made.

PRE- AND POST-AWARD DEBRIEFINGS

The General Services Administration’s hours of operation are 8 a.m. to 4:30 p.m. Requests for pre-award debriefings postmarked or otherwise submitted after 4:30 p.m. will be considered submitted the following business day. Requests for post-award debriefings delivered after 4:30 p.m. will be considered received and filed the following business day.

[THIS NOTICE SHOULD BE REMOVED BEFORE OFFER IS SUBMITTED TO GSA] Rev. July 2017 mailto:jenna.garcia@gsa.gov

PRE-PROPOSAL CONFERENCE NOTICE

ATTENDENCE FORM

SOLICITATION #: 47PF0019R0130

Elevator Maintenance Services John F. Seiberling USCH & Federal Building, 201 S Main St, Akron, OH 44308

Donald J. Pease Federal Building, 143 W Liberty St, Medina, OH 44256 Nathaniel R. Jones Federal Building & USCH, 10 E Commerce St, Youngstown, OH 44503

Thomas D. Lambros Federal Building & USCH, 125 Market St, Youngstown, OH 44503

A pre-proposal conference is scheduled at the time and place set forth below. All prospective offerors are encouraged to attend. Please complete and return this form via email to jenna.garcia@gsa.gov. A Site Visit will be held as part of the pre-proposal conference.

TIME/DATE: Dec. 9, 2019 at 12:00pm EST

PRE-PROPOSAL CONFERENCE LOCATION:

General Services Administration Rm. 320 2 South Main Street Akron, Ohio 44308 Email: jenna.garcia@gsa.gov

PHONE: (216)-416-0937

[ ] I plan to attend the conference.

Number of attendees: _____________.

[ ] I do not plan on attending the conference.

In case of last minute changes, please be sure to include a phone number:

Name: ___________________________________________

Company: ___________________________________________

Phone: ___________________________________________ mailto:jenna.garcia@gsa.gov

Solicitation 47PF0019R0130 Elevator Maintenance and Related Services

Table of Contents

A.1. Standard Forms

SECTION B – SUPPLIES OR SERVICES AND PRICES

B.1. Description of Services Offerors must submit offers for all locations in order to be considered for award. Pricing must be submitted for both a 5 year contract term and a 10 year contract term. The award will be made based on what is in the best interest of the Government B.2. Term of Contract B.3. Option to Extend the Term of the Contract The Government shall have the unilateral option of extending the term of this contract for up to four (4) or nine (9) consecutive additional periods of 1 year each. Refer to FAR 52.217-9, Option to Extend the Term of the Contract - Services in Section I B.4. Offer for Services B.4. Offer for Services B.4. Offer for Services B.4. Offer for Services B.4. Offer for Services B.4. Offer for Services B.4. Offer for Services B.4. Offer for Services B.5. Note to Offerors

SECTION C – DESCRIPTION, SPECIFICATIONS AND STATEMENT OF WORK

C.1 General Note C.2 Scope of Work C.2.1 Governing Factors in Determining the Adequacy of Elevator Maintenance C.2.1.2 Repair & Replacements C.2.1.3 Operation of Equipment C.2.1.4 Minimum Level of Work C.2.1.5 Maintenance Control Program C.2.1.6 Scheduled Work C.2.1.7 Changes to Existing Elevator Equipment C.2.1.8 Inspections and Tests C.2.19 Uninterrupted Elevator Service C.2.1.10 Contractor Spaces, Shops and Storage Areas C.2.1.11 Elevators with Firefighters’ Emergency Operation C.2.1.12 Asbestos Containing Material C.3. Subcontracting C.4. Personnel C.4.1 Qualifications of the Contract Manager C.4.2 Qualifications of the Supervisor C.4.3 Qualifications of Journeyman Elevator Mechanics C.4.4 Qualifications of Elevator Mechanic Helpers C.4.5 Licensing C.5. Items to be Supplied by the Contractor C.5.1 Parts C.5.2 Communication Systems C.5.3 Metal Waste Containers

C.5.4 Materials, Supplies and Equipment C.6. Items to be Supplied by the Government C.6.1 Government Property C.6.2 Contractor Space C.7. Reference Materials - Drawings, Wiring Diagrams, Manuals, Warranties C.7.1 Required Materials C.7.2 Drawings and Wiring Diagrams C.8. Inspection and Testing Services C.8.1 Elevator/Escalator Safety Inspections C.8.2 Adjustments and Tests C.9. Uniforms C.10. On Premise Requirements C.10.1 Deductions C.11. Service Calls C.11.1 Routine Service Calls C.11.2 Service Call Log (Routine) C.12. Emergency Call-Back C.12.1 Emergency Call-Back Service C.12.2 Emergency Call-Back Pricing C.12.3 Service Call Log (Emergency) C.13. Overtime C.13.1 Overtime Services C.13.2 Overtime Pricing C.14. Additional Services C.14.1 Labor Costs C.14.2 Materials and Parts C.14.3 Orders for Maintenance Repair/Replacement Work C.14.4 Report of Maintenance Repair/Replacement Work Performed C.15. Work Scheduling and Reporting Accomplishments C.16. Quality Control/Quality Assurance Surveillance C.16 .1 Quality Control Plan (QCP) C.16.2 Elevator Quality Assurance Surveillance Plan

16.2.1. General

16.2.2. Partnering

16.2.3 GSA/Contractor Meetings

16.2.4 Performance Evaluation

16.2.5. Service Delivery

16.2.6 Performance Objectives/Inspection Methods and Frequencies C.17. Testing Schedule (All Elevators) C.17.1 Safety Tests C.17.2 Safety Inspection Schedule C.18. Reserved C19. Permit Required Confined Spaces C.19.1 Permit Required Confined Space Defined C.19.2 Permit Required Confined Space Training

SECTION D – PACKING AND MARKING

D.1. Payment of Postage and Fees D.2. Marking

SECTION E – INSPECTIONS AND ACCEPTANCE

E.1. Failure to Perform E.2. FAR 52.246-4 Inspection of Services – Fixed Price (Aug 1996)

E.3. Additional Requirements for Inspection Services E.4. Inspection Methods E.5. Cancellation Clause - Reserved E.6. Deductions E.7. Contract Close-out Examination

SECTION F DELIVERIES OR PERFORMANCE

F.1. Place of Performance F.2. Term of Contract F3. Options F.4. Recognized Holidays

SECTION G – CONTRACT ADMINISTRATION DATA

G.1. Payment (General) G.2. Method of Payment G.3. GSAR 552.232-77 Payment By Government Charge Card (Nov 2009) G.4. Evaluating Contractor Performance G.7. Designated Ordering Officials G.8. Limitation Of Government’s Obligation – N/A G.9. Adjusting Payments

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1. Security

H.1.1 Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract)

H.1.2. Reserved

H.1.3. GSAR 552.237-71 Qualifications of Employees (MAY 1989)

H.1.4 Suitability Determinations

H.1.5 Compliance with Security Requirements

H.1.6 Identification Credential

H.1.7 GSA Criteria for Adjudication

H.2 Reserved H.3.Reserved H.4. Standards of Conduct H.5. Removal from Contract Work H.6. Reserved H.7. Recording Presence H.8. Government Forms H.9. Other Contractors H.10. Ordinances, Taxes, Permits, and Licenses H.11. Discrepancy in the Specifications H.12. Green Purchasing H.13. Reserved H.14. Contractor Pandemic Plan

SECTION I – CONTRACT CLAUSES

I.1. Far 52.204-9 Personal Identity Verification Of Contractor Personnel (Jan 2011)

52.204-21 Basic Safeguarding of Covered Contractor Information Systems

FAR 52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment

52.216-18 Ordering

52.216-19 Order Limitations

52.216-22 Indefinite Quantity

52.217-9 Option to Extend the Term of the Contract

52.222-35 Equal Opportunity for Veterans

52.222-36 Equal Opportunity for Workers with Disabilities

52.222-42 Statement of Equivalent Rates for Federal Hires

52.252-2 Clauses Incorporated by Reference

552.204-70 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment

552.215-73 Notice

552.252-6 Authorized Deviations in Clauses

PBS 3490.3 - Safeguarding and Dissemination of Controlled Unclassified Information (CUI) Building Information (Oct 16, 2019) Safeguarding and Dissemination of Controlled Unclassified Information (CUI) Building Information

SECTION J – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS

Exhibit 1 Equipment to be Maintained and Repaired Exhibit 2 Performance Standards Exhibit 3 Resume Exhibit 4 Definitions

Exhibit 5 Applicable Publications Exhibit 6 Reporting Requirements

EXHIBIT 7 – Elevator Inspection Form

EXHIBIT 8 – RESERVED

EXHIBIT 9 – Green Purchasing Report EXHIBIT 10 – Quality Assurance Surveillance Plan

Section 1 - Contract Information

Section 2 - Purpose/Objective

Section 3 - Roles and Responsibilities of Government Officials

Section 4 – Partnering

Section 5 - GSA/Contractor Meetings

Section 6 - Performance Evaluation

Section 7 - Effectiveness of Quality Control

Section 8 - Routine Service Request

Section 9 - Emergency Service Request

Section 10 - Documentation, Submittals and Deliverables

Section 11 - Receiving Reports

Section 12 - Subcontractors

Section 13 – Elevator Contract Inspection Tool

EXHIBIT 11 – Cost Proposal Worksheet EXHIBIT 12 – Model Subcontracting Plan Template EXHIBIT 13 – Qualified Elevator Inspector (QEI) Inspection Checklists

SECTION K – REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF OFFERORS

K.1. Remittance Address K.2. Security Forms Quantity K.3. Representations, certifications, and other statements of offerors or respondents

52.204-8 Annual Representations and Certifications

Complete (b)(2) and (d) as applicable (attach additional sheets if necessary)

52.204-24 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment

52.209-7 Information Regarding Responsibility Matters

Complete (b) as applicable

52.209-13 Violation of Arms Control Treaties or Agreements-Certification

52.219-4 Notice of Price Evaluation Preference for HUBZone Small Business Concerns

Complete (c) if applicable

SECTION L INSTRUCTIONS, CONDITIONS AND NOTICE TO OFFERORS

L.1. Bid Guarantee Requirement - N/A L.2. Performance Bond Requirement - N/A L.3. Financial Qualifications of Offerors L.4. Inspection of Facility: Location 1: John F. Seiberling Federal Building & USCH L.5. Insurance Requirement L.6. Instructions for Submitting Proposals L7. Inconsistencies in Specifications L.8. Type of Contract L.9. Offerors Checklist

ATTACHMENT A

L.10. Provisions Incorporated in Full Text

52.216-1 Type of Contract

52.233-2 Service of Protest

52.252-1 Solicitation Provisions Incorporated by Reference

552.217-71 Notice Regarding Option(s)

L.11. Provisions Incorporated by Reference

SECTION M – EVALUATION FACTORS FOR AWARD

M.1. Basis of Award

M.2. Past Performance M.3. Total Evaluated Price (TEP) M.4. Special Standard(s) of Responsibility M.5. FAR 52.217-5 Evaluation of Options (JULY 1990)

A. SOLICITATION/CONTRACT FORM

A.1. Standard Forms

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGES

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

CODE7. ISSUED BY 8. ADDRESS OFFER TO (If other than item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in until local time

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS)

AREA CODE NUMBER EXTENSION

C. E-MAIL ADDRESS

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. PAGE(S)DESCRIPTION

A B C D E F G H

I

J

K

L

M EVALUATION FACTORS FOR AWARD

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

LIST OF ATTACHMENTS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

CONTRACT CLAUSESSOLICITATION/CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/COSTS

DESCRIPTION/SPECS./WORK STATEMENT

PACKAGING AND MARKING

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

CONTRACT ADMINISTRATION DATA

SPECIAL CONTRACT REQUIREMENTS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS(%)

DATEAMENDMENT NO.AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFER-

OR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

AREA CODE NUMBER EXTENSION

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION:

10 U.S.C. 2304 (c) ( )41 U.S.C. 3304(a)

24. ADMINISTERED BY (If other than Item 7)

26. NAME OF CONTRACTING OFFICER (Type or print)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

25. PAYMENT WILL BE MADE BY

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

CODE

ITEM

STANDARD FORM 33 (REV. 6/2014)

Prescribed by GSA - FAR (48 CFR) 53.214 (c)

SEALED BID (IFB)

NEGOTIATED (RFP)

(Hour) (Date)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

SECTION B – SUPPLIES OR SERVICES AND PRICES

B.1. Description of Services The contractor shall provide all management, supervision, labor, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective performance of all services described herein. The contractor will be required to provide elevator maintenance and related services in accordance with the requirements of this solicitation at the following location(s):

Offerors must submit offers for all locations in order to be considered for award. Pricing must be submitted for both a 5 year contract term and a 10 year contract term. The award will be made based on what is in the best interest of the Government.

Location # 1 – Building Number: OH0194ZZ John F. Seiberling Federal Building & USCH 2 South Main Street Akron, Ohio 44308

Location # 2 – Building Number: OH0100ZZ Donald J. Pease Federal Building 143 West Liberty Street Medina, Ohio 44256

Location # 3 – Building Number: OH0215ZZ Thomas D. Lambros Federal Building & USCH 125 Market Street Youngstown, Ohio 44503

Location # 4 – Building Number: OH0302ZZ Nathaniel R. Jones Federal Building & USCH 10 E. Commerce Street Youngstown, Ohio 44503

B.2. Term of Contract After award, the successful offeror will be given a written Notice to Proceed, and shall provide elevator maintenance and related services for a one (1) year period commencing on the day specified in the Notice to Proceed. Work under this contract is expected to commence on or about April1, 2020. It is the intent of the Government that the Notice to Proceed will provide for at least 30 working days prior to commencement of work.

B.3. Option to Extend the Term of the Contract The Government shall have the unilateral option of extending the term of this contract for up to four (4) or nine (9) consecutive additional periods of 1 year each. Refer to FAR 52.217-9, Option to Extend the Term of the Contract - Services in Section I.

B.4. Offer for Services

FIVE (5) YEAR TERM:

LOCATION: 1 John F. Seiberling Federal Building & USCH, 2 South Main Street, Akron, Ohio 44308

ITEM # DESCRIPTION UNIT QUANTITY UNIT PRICE

(Initial 12 Month

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related Services Refer to note B.5.a

Month

ITEM # DESCRIPTION UNIT QUANTITY UNIT PRICE

(Initial 12 Month Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working Hours Refer to notes B.5.b,d,g

Hour 6 $ $ $ $ $

3. Additional Services Refer to notes B.5.b,c,d,g

4. Overtime Services

B.4. Offer for Services

TEN (10) YEAR TERM:

LOCATION: 1 John F. Seiberling Federal Building & USCH, 2 South Main Street, Akron, Ohio 44308

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

(Fifth Additional 12 Month Period)

OPTION 5 UNIT

PRICE

(Sixth Additional 12 Month Period)

OPTION 6 UNIT

PRICE

(Seventh Additional 12 Month Period)

OPTION 7 UNIT

PRICE

(Eighth

Additional 12 Month Period)

OPTION 9 UNIT

PRICE

(Ninth Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

Period

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

DESCRIPTION UNIT QUANTITY OPTION 5 UNIT

PRICE

(Fifth Additional 12 Month Period)

OPTION 6 UNIT

PRICE

(Sixth Additional 12 Month Period)

OPTION 7 UNIT

PRICE

(Seventh Additional 12 Month Period)

OPTION 8 UNIT

PRICE

(Eighth

Additional 12 Month Period)

OPTION 9 UNIT

PRICE

(Ninth Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

_____________________END OF SECTION FOR LOCATION 1 _____________________

FIVE (5) YEAR TERM:

LOCATION: 2 - Donald J. Pease Federal Building, 143 West Liberty Street, Medina, Ohio 44256

ITEM # DESCRIPTION UNIT QUANTITY UNIT PRICE

(Initial 12 Month

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

Hour 4 $ $ $ $ $

LOCATION: 2 - Donald J. Pease Federal Building, 143 West Liberty Street, Medina, Ohio 44256

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

12 Month Period)

OPTION 5 UNIT

PRICE

(Sixth Additional 12 Month Period)

OPTION 6 UNIT

PRICE

(Seventh Additional 12 Month Period)

OPTION 7 UNIT

PRICE

(Eighth

Additional 12 Month Period)

OPTION 9 UNIT

PRICE

(Ninth Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

Period

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

PRICE

(Fifth Additional 12 Month Period)

OPTION 6 UNIT

PRICE

(Sixth Additional 12 Month Period)

OPTION 7 UNIT

PRICE

(Seventh Additional 12 Month Period)

OPTION 8 UNIT

PRICE

(Eighth

Additional 12 Month Period)

OPTION 9 UNIT

PRICE

(Ninth Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

_____________________END OF SECTION FOR LOCATION 2 _____________________

LOCATION: 3 – Thomas D. Lambros Federal Building & USCH, 125 Market Street, Youngstown, Ohio 44503

ITEM # DESCRIPTION UNIT QUANTITY UNIT PRICE

(Initial 12 Month

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

TEN (10) YEAR TERM:

LOCATION: 3 – Thomas D. Lambros Federal Building & USCH, 125 Market Street, Youngstown, Ohio 44503

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

12 Month Period)

OPTION 5 UNIT

PRICE

(Sixth Additional 12 Month Period)

OPTION 6 UNIT

PRICE

(Seventh Additional 12 Month Period)

OPTION 7 UNIT

PRICE

(Eighth

Additional 12 Month Period)

OPTION 9 UNIT

PRICE

(Ninth Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

Period

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

PRICE

(Fifth Additional 12 Month Period)

OPTION 6 UNIT

PRICE

(Sixth Additional 12 Month Period)

OPTION 7 UNIT

PRICE

(Seventh Additional 12 Month Period)

OPTION 8 UNIT

PRICE

(Eighth

Additional 12 Month Period)

OPTION 9 UNIT

PRICE

(Ninth Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

______________________END OF SECTION FOR LOCATION 3 _____________________

LOCATION: 4 – Nathaniel R. Jones Federal Building & USCH, 10 E. Commerce Street, Youngstown, Ohio

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

LOCATION: 4 – Nathaniel R. Jones Federal Building & USCH, 10 E. Commerce Street, Youngstown, Ohio

Period)

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

12 Month Period)

OPTION 5 UNIT

PRICE

(Sixth Additional 12 Month Period)

OPTION 6 UNIT

PRICE

(Seventh Additional 12 Month Period)

OPTION 7 UNIT

PRICE

(Eighth

Additional 12 Month Period)

OPTION 9 UNIT

PRICE

(Ninth Additional 12 Month Period)

1. Standard Service to include Preventive Maintenance, Repair, Testing, Service Call, Overtime and Related

Period

OPTION 1 UNIT

PRICE

(First Additional 12 Month Period)

OPTION 2 UNIT

PRICE

(Second Additional 12 Month Period)

OPTION 3 UNIT

PRICE

(Third Additional 12 Month Period)

OPTION 4 UNIT

PRICE

(Fourth

Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

PRICE

(Fifth Additional 12 Month Period)

OPTION 6 UNIT

PRICE

(Sixth Additional 12 Month Period)

OPTION 7 UNIT

PRICE

(Seventh Additional 12 Month Period)

OPTION 8 UNIT

PRICE

(Eighth

Additional 12 Month Period)

OPTION 9 UNIT

PRICE

(Ninth Additional 12 Month Period)

2. Emergency Call-Back Services During Other Than Normal Working

_____________________END OF SECTION FOR LOCATION 4 _____________________

B.5. Note to Offerors

a. Include all costs for emergency call-back service during normal working in the price per month for standard services. Also include in the price per month for standard services, the cost for overtime associated with the maintenance and testing specifically identified in the solicitation to be performed outside normal working hours. Additional overtime services that may be required will be ordered using the hourly rate specified in B.4.

b. Quote single per hour prices for emergency call-back during other than normal working hours, overtime and additional services (see Exhibit 4 Definitions) regardless of any commitments on the part of the offeror to pay varying salary rates or travel expenses to its employees. These prices must include all expenses for overhead, General and Administrative (G&A) and profit. No separate allowance for travel time, parking, over-head, G&A or profit will be applied when hourly services are used.

c. Offerors are cautioned not to confuse overtime services with additional services. Additional services are defined as any work requested by the Government that is within the scope of this contract but in addition to the contract requirements. Overtime services are defined as work within the scope of the contract originally intended to be performed during normal working hours, where the Government requests the work be performed outside of normal working hours to expedite the return of a piece of equipment to operating condition or to minimize disruption to tenants.

d. The number of hours shown for hourly services represents an estimate of the Government’s anticipated need and is for evaluation purposes only.

e. The term “elevator” is intended to include all elevator, escalator, dumbwaiter, handicapped lift, courtroom lift and wall glider equipment, if applicable, at the location.

f. Offerors should visit the building and become familiar with existing conditions; examine all contract documents relating to this work, and carefully review the requirements contained in this specification.

Offerors shall determine any conditions which affect the work and make a thorough site investigation before submitting an offer. No allowances will be made for failure of an offeror to avail themselves of such information.

g. The GSA Form 300 will describe the service (for orders of $2,500.00 or more) to be provided and will establish, excluding emergencies as determined by the Contracting Officer (CO) or the Contracting Officer’s Representative (COR), the maximum number of hours for which the contractor will be compensated. Orders of $2,500.00 or less may be processed using the Government-wide commercial purchase card, which is the preferred method. Individual orders for additional services involving more than forty (40) hours will only be issued with the assent of the contractor.

END OF SECTION

SECTION C – DESCRIPTION, SPECIFICATIONS AND STATEMENT OF

WORK

C.1 General Note The Contracting Officer and the Contracting Officer's Representative will hereafter be referred to as the CO and the COR or CO and designee, respectively.

C.2 Scope of Work The Contractor shall provide full elevator maintenance service, in compliance with the ASME Safety Code requirements, manufacturer's recommendations, Elevator Industry Field Employees’ Safety Handbook, National Electrical Code, and all other applicable laws, regulations, rules, ordinances, codes, etc. Full maintenance service is defined as all services, repairs, inspections and testing necessary to maintain all elevators, appurtenances, and accessories in a fully operational mode at all times except for pre-scheduled downtime including all labor, parts and materials. In part, this includes maintenance and repair of door seals, light bulbs and lighting fixtures in elevator spaces (cars, hoist ways, tops and bottoms of cars, and pits), and maintaining acceptable ride quality which may require periodic evaluation and adjustment of guide rails. Reference is made to Section 8.6 of the ASME A17.1 Safety Code for Elevators and Escalators which establishes requirements that must be adhered to.

The maintenance contractor must provide all tools, equipment, supplies and personnel necessary for safely performing all tests required by the ASME A17.1 Safety Code for Elevators and Escalators and the Authority Having Jurisdiction (AHJ). GSA is the AHJ. This includes inspections and tests required at six (6) month, one (1) year, three (3) year and five (5) year intervals, and any other tests determined as necessary by the CO or designee. All tests required by code will be conducted at no additional cost to the government regardless of when the testing is performed.

C.2.1 Governing Factors in Determining the Adequacy of Elevator Maintenance The adequacy of the elevator maintenance will be determined based on the following factors: measurement of elevator speed, door opening and closing time, performance time, door closing force, floor to floor performance time, mean time between service calls, ride quality, stopping accuracy, downtime, customer feedback, number of repeat service calls, timeliness and quality of service call responses and corrective action, frequency of outages and entrapments, quality and timeliness of preventive maintenance and repairs, timeliness and adequacy of testing and inspection as well as the quality and timeliness of repairs or adjustments identified as a result of tests and inspections. The contractor may be required to verify and provide documentation of the performance measurements referenced during the course of the contract.

A critical component of this performance specification is the contractor’s Maintenance Control Plan (MCP).

The contractor is required to submit a MCP acceptable to the CO or designee and document compliance with the plan through the use of required service call and preventative maintenance logs. Any deviation from the performance standards identified in Section J/Exhibit 2 shall be justified to and approved by the CO or their designee in writing.

C.2.1.2 Repair & Replacements The Contractor shall be responsible for all costs associated with accomplishing repairs and replacements including labor, equipment, materials, supplies and subcontracts for all equipment and systems specified herein. The Contractor shall not be required to make renewals or repairs made necessary by reason of negligence or misuse of the equipment by persons other than the Contractor, his/her representatives, employees and subcontractors, or by reason of any other cause beyond the control of the Contractor, except ordinary wear and tear. This does not exempt deficiencies from coverage under this contract that may have developed or were caused prior to the contract effective date. There are no exemptions for obsolescence of any particular component. Excluded from this contract are unprotected hydraulic cylinders and underground piping for hydraulic elevators.

C.2.1.3 Operation of Equipment The Contractor shall be fully responsible and accountable for the operation of all equipment beginning on the performance start date specified in the Notice to Proceed. Any piece of equipment, component or system not operational by the start of the normal building operating hours shall be reported to the CO or designee no later than 8:00 a.m. that day. The report will include the reason for the outage, corrective action proposed and estimated date the elevator will be returned to service. If the outage is of a recurring nature, the reporting requirement must be repeated daily.

The Contractor shall provide elevator emergency telephone monitoring services for all elevators under this contract. The work shall be accomplished 24 hours a day, seven days a week including holidays.

Contractor is responsible for programming the emergency call number into the dialing devices. The Contractor will obtain pertinent information from the caller, and immediately notify the GSA Property Manager of the details. The elevator telephone and the telephone line are government furnished equipment. The Contractor may ask for additional information, as appropriate, including:

● Caller’s name

● Location (building name, address) if known

● Elevator number (identified on one of the front side panels and on the elevator inspection certificate if posted)

● Current floor location of elevator, if known

● Number of people trapped

● Is caller a building tenant or visitor

The Contractor will remain on the line with the caller throughout the duration of the entrapment. The Contractor will continue to assess the elevator occupant’s condition and any change in the status of the elevator operation or environment within the cab. The Contractor is responsible to continuously update the Property Manager regarding any pertinent information gleaned from the occupants. Additionally, the Contractor will relay to the elevator occupants, all updates from the Property Manager on the status of the actions to restore the elevator to normal operations. GSA shall provide to the Contractor, an emergency contacts list.

C.2.1.4 Minimum Level of Work These specifications are a statement of the standard level of work and services that are to be provided in certain areas under this contract.