47PC0822R0003 Solicitation Admin. & (Optional) Professional Services.pdf

Administrative &(Optional) Professional Services

NOTICE TO OFFERORS

THIS ACQUISITION WILL BE 100% SET ASIDE

FOR SERVICE-DISABLED VETERAN-OWNED

SMALL BUSINESSES CONCERNS

SOLICITATION NUMBER:47PC0822R0001

SERVICE: ADMINISTRATIVE & PROFESSIONAL SERVICES

LOCATION(S): Region 2 Wide

PERIOD OF PERFORMANCE: Base Period of 1 year with the option for for an additional four years.

October 1, 2022 - September 30, 2027

SOLICITATION ISSUE DATE: April 25, 2022

OFFER RECEIPT DATE/TIME: June 1, 2022 by 4:30 PM EST

Description of Work

This is a Performance Based Contract for Administrative Support Services and (Optional) Professional Services, for multiple federal buildings located in New York, New Jersey, and Puerto Rico. The Government reserves the right to award or not award the Optional Professional Service. However, the contractor must provide proposals for both the Administrative and Professional Services.

The Contractor will act as partner to the General Services Administration (GSA) and be expected to offer solutions and decisions that are in the best interest of the Government and taxpayer in the management and performance of the employees covered under the scope of this contract. The contractor must have NAICS code 561320 (Administrative Services) AND NAICS code 541611(Professional Services).

Acquisition Strategy

This procurement will be issued as a competitive small business set-aside, set aside for Service-Disabled Veteran Owned Small Business (SDVOSB) in accordance with the requirements outlined under FAR Part 19.1405 and in accordance with FAR subpart

5.2. The Request for Proposal will result in a firm fixed priced, performance-based Stand-Alone contract awarded to a contractor that will be chosen competitively utilizing source selection procedures as outlined in FAR Part 15.

The term of the contract is anticipated to be 5 years. The base period is one year with four one-year options. The Source Selection Evaluation Board (SSEB) will present a recommendation to the Source Selection Authority (SSA) regarding the offeror whose proposal it believes offers the best value to the government. All the technical evaluation factors, when combined, are significantly more important than price. The contract will be issued to the vendor whose proposal provides the best value to the government. The technical submissions shall be comprised of the following four evaluation factors:

1. Experience

2. Qualifications of key personnel

3. Past performance

4. Benefits Package

Pursuant to FAR 52.215-1, Instructions to Offerors-Competitive Acquisition, the Government intends to evaluate proposals and award a contract without discussions with offerors (except Clarifications as described in FAR 15.306(a)). Therefore, the offeror's initial Proposal should contain the offeror's best terms from a cost or price and technical standpoint. The Government reserves the right to conduct discussions if the Contracting Officer later determines them to be necessary.

All technical questions and clarifications concerning this solicitation, must be submitted in writing to the Contracting Officer, Emily Lindsey at emily.lindsey@gsa.gov AND Laura Egli at laura.egli@gsa.gov, by May 9, 2022 no later than 4:30PM EST, and will be posted to SAM.gov on May 16, 2022.

All proposals MUST be sent electronically to Emily Lindsey at emily.lindsey@gsa.gov AND Laura Egli at laura.egli@gsa.gov by June 1, 2022 no later than 4:30PM EST.

Proposal Package must include the following:

1.Form SF 1449 Solicitation, Offer, and Award (Sections A & B) 2.Price Schedule located in Section J

3. Response to Technical Factors 4.Offeror Representations and Certifications 5.SF 527 Contractor’s Qualifications and Financial Information

NOTICE TO OFFERORS

THIS ACQUISITION WILL BE 100% SET ASIDE FOR SERVICE-DISABLED

VETERAN-OWNED SMALL BUSINESS CONCERNS

Notice of Service-Disabled Veteran-Owned Small Business Set-Aside

(Nov 2011)

(a) Definition. "Service-disabled veteran-owned small business concern"--

• (1) Means a small business concern--o (i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not lessthan 51 percent of the stock of which is owned by one or more service-disabled veterans; and o (ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanentcaregiver of such veteran.

• (2) "Service-disabled veteran" means a veteran, as defined in 38 U.S.C.101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

(b) Applicability. This clause applies only to--

• (1) Contracts that have been set aside or reserved for service-disabledveteran-owned small business concerns.

• (2) Part or parts of a multiple-award contract that have been set aside forservice-disabled veteran-owned small business concerns; and

• (3) Orders set aside for service-disabled veteran-owned small businessconcerns under multiple-award contracts as described in 8.405-5 and mailto:emily.lindsey@gsa.gov mailto:LauraEgliatlaura.egli@gsa.gov mailto:LauraEgliatlaura.egli@gsa.gov mailto:emily.lindsey@gsa.gov mailto:laura.egli@gsa.gov

16.505(b)(2)(i)(F).

(c) General.

• (1) Offers are solicited only from service-disabled veteran-owned small business concerns. Offers received from concerns that are not service-disabled veteran-owned small business concerns shall not be considered.

• (2) Any award resulting from this solicitation will be made to a service- disabled veteran- owned small business concern.

(d) Agreement. A service-disabled veteran-owned small business concern agrees that in the performance of the contract, in the case of a contract for--

• (1) Services (except construction), at least 50 percent of the cost of personnel for contract performance will be spent for employees of the concern or employees of other service- disabled veteran-owned small business concerns.

(2) Supplies (other than acquisition from a nonmanufacturer of the supplies), at least 50 percent of the cost of manufacturing, excluding the cost of materials, will be performed by the concern or other service-disabled veteran-owned small business concerns;

• (3) General construction, at least 15 percent of the cost of the contract performance incurred for personnel will be spent on the concern's employees or the employees of other service-disabled veteran-owned small business concerns; or

• (4) Construction by special trade contractors, at least 25 percent of the cost of the contract performance incurred for personnel will be spent on the concern's employees or the employees of other service-disabled veteran-owned small business concerns.

(e) A joint venture may be considered a service-disabled veteran owned small business concern if--

• (1) At least one member of the joint venture is a service-disabled veteran-owned small business concern and makes the following representations: That it is a service-disabled veteran-owned small business concern, and that it is a small business concern under the North American Industry Classification Systems (NAICS) code assigned to the procurement.

• (2) Each other concern is small under the size standard corresponding to the NAICS code assigned to the procurement; and

• (3) The joint venture meets the requirements of paragraph 7 of the explanation of Affiliates in 19.101 of the Federal Acquisition Regulation.

• (4) The joint venture meets the requirements of 13 CFR 125.15(b)

(f) Any service-disabled veteran-owned small business concern (nonmanufacturer) must meet the requirements in 19.102(f) of the Federal Acquisition Regulation to receive a benefit under this program.

(End of Clause)

Table Of Contents

Section Description Page Number

Section A Solicitation Form 1 Section C Clauses 6 Section D Packaging and Marking 27 Section E Representations and Instructions 28 Section F Deliveries or Performance 31 Section G Contract Administration Data 33 Section H Special Contract Requirements 35 Section I Contract Clauses 46 Section J - Appendix

List of Attachments 155

Section K Representations, certifications, and other statements of offerors or respondents

Section L Instructions, conditions, and notices to offerors or respondents

Section M Evaluation factors for award 168

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NAICS:

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8 (A)

EDWOSB

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

EQ2PG-22-0001 5

47PC0822R0001

Laura Egli (315) 243-3319

2PQD3 100

2PQD3

Building Services Branch (2PQD) Group 3 100 South Clinton Street Syracuse, NY 13261 USA

PBS Payments Branch P.O. Box 17181 Ft. Worth, TX 76102-0181

Administrative and Professional Services Solicitation

Please see attached

Emily Lindsey

561320

10/01/2022 4/4/2022

6/1/2022

4:30 PM (EST)

Building Services Branch (2PQD) Group 3 100 South Clinton Street Syracuse, NY 13261 USA

BCFA

A. SOLICITATION/CONTRACT FORM 1449

47PC0822R0003, Section A Page 1

STANDARD FORM 1449 (REV. 2/2012) BACK

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE 42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

40. PAID BY

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

PARTIAL FINAL

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER

36. PAYMENT

COMPLETE PARTIAL FINAL

47PC0822R0003, Section A Page 2

PAGE

GENERAL SERVICES ADMINISTRATION

OF

ITEM NO.

(a)

SUPPLIES OR SERVICES

(b)

QUANTITY

ORDERED

(c)

UNIT

(d)

UNIT PRICE

(e)

AMOUNT

(f)

Deliverable

PoP: 10/01/2022 - 09/30/2023

Contract Type: Firm Fixed Price

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

Contract Type: Firm Fixed Price

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

Administrative Services - Option Period 2

Deliverable

Administrative Services - Option Year 1

1 __________

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

PoP: 10/01/2024 - 09/30/2025

Administrative Services - Option Year 1

Administrative Services - Base Period

LS

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

Deliverable

PoP: 10/01/2023 - 09/30/2024

Contract Type: Firm Fixed Price

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

Deliverable

Administrative Services - Base Period

LS

Professional Services - Option Year 1

PoP: 10/01/2022 - 09/30/2023

Contract Type: Firm Fixed Price

LS

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

Professional Services - Option Year 1

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

Deliverable

Contract Type: Firm Fixed Price

LS

LS

Professional Services - Base Period

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

Professional Services - Base Period

PoP: 10/01/2023 - 09/30/2024

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

Administrative Services - Option Period 2

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

B. SERVICE, ORDERING AND PRICES

47PC0822R0003, Section A Page 3

OF

ITEM NO.

(a)

SUPPLIES OR SERVICES

(b)

QUANTITY

ORDERED

(c)

UNIT

(d)

UNIT PRICE

(e)

AMOUNT

(f)

Professional Services - Option Period 3

Contract Type: Firm Fixed Price

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

PoP: 10/01/2026 - 09/30/2027

Professional Services - Option Period 2

LS

Professional Services - Option Period 3

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

Deliverable

PoP: 10/01/2025 - 09/30/2026

Contract Type: Firm Fixed Price

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

Professional Services - Option Period 2

LS

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

Deliverable

PoP: 10/01/2024 - 09/30/2025

Administrative Services - Option Period 4

Contract Type: Firm Fixed Price

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

Administrative Services - Option Period 3

Administrative Services - Option Period 4

Contract Type: Firm Fixed Price

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

Deliverable

PoP: 10/01/2026 - 09/30/2027

LS

PoP: 10/01/2025 - 09/30/2026

Professional Services - Option Period 4

PSC: R699 -- SUPPORT- ADMINISTRATIVE: OTHER

3001 Administrative Services - Option Period 3 LS

Deliverable

LS

Contract Type: Firm Fixed Price

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

Place of Performance: ORGANIZATIONAL RESOURCES DIVISION 1

Professional Services - Option Period 4

Deliverable

47PC0822R0003, Section A Page 4

OF

ITEM NO.

(a)

SUPPLIES OR SERVICES

(b)

QUANTITY

ORDERED

(c)

UNIT

(d)

UNIT PRICE

(e)

AMOUNT

(f)

WORLD TRADE CENTER NEW YORK, NY 10048-0000 USA

47PC0822R0003, Section A Page 5

C. Description/Specifications/Statement of Work

C.1 Introduction

This is a Performance Based Service Contract, and the success of the Contract depends on the satisfaction of the requirements, but also the satisfaction of our shared customer.

Rather than a mere list of activities, this is a written expression of the GSA's expectation of the service to be performed by the Contractor. A higher level of effective communication between the Government and Contractor is essential for partnering and for the performance-based service contract to succeed. The success of this Contract is shared between the Government and the Contractor.

More emphasis is placed on the Contractor's self-management of quality, not the usual external inspection by Government Inspectors, although that is a part of this Contract as well. All parties should act proactively to reduce service cost.

The Contractor shall provide all labor, supervision, and transportation necessary to perform the Long-Term Support Staff services described herein, except for those items and services identified as Government furnished. This is a Labor Hour-type single award

Performance Based contract, whereby, the Government anticipates purchasing Labor

Hours in estimated quantities based on fixed (fully loaded) labor rates. The contract will consist of one (1) base year, plus four (4) one year option period for a total of five years for Long Term Support Staff Services to the General Services Administration, Region 2, Northeast and Caribbean Region, Public Building Service. The Northeast and Caribbean

Region is comprised of the states of New York, New Jersey, the Commonwealth of

Puerto Rico, and the U.S. Virgin Islands.

All work will be performed on-site in Federal Buildings throughout Region 2. The

Government will place an order, and the Contractor will fill it using his/her own staff, subcontractors, or existing contract employees. The Contractor shall determine the resource allocations and performance methods.

C.2 Definitions

C.2.1 ACCEPTANCE

"Acceptance" means an authorized representative of the government has inspected and agreed that the work meets all requirements of this contract, to include documentation requirements.

C.2.2 APPROVAL

"Approval" means the government has reviewed submittals, deliverables, and administrative documents (e.g., insurance certificates, installation schedules, planned

47PC0822R0003, Section C Page 6 utility interruptions, etc.) and has determined the documents conform to contract requirements.

C.2.3 CONTRACTING OFFICER (CO)

Contracting officer (CO) has the overall responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take actions on behalf of the government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized government representatives.

C.2.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR) OR DESIGNEE

Contracting officer's representatives (COR), or their designee shall be appointed by letter from the CO. CORs, or designees will be the primary government representatives for the administration of contract, shall have proper training and experience in inspecting contracts, but will not have the authority to modify the contract.

C.2.5 CONTRACTOR

"Contractor" as used in this document refers to the company or firm awarded this contract.

C.2.6 FEDERAL EXECUTIVE HOLIDAYS

"Federal Executive Holidays" for the purposes of this contract are New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day. When federal holidays fall on weekends, a weekday is typically designated as the holiday. Holidays that fall on Saturday are observed on the previous Friday and holidays that fall on a Sunday are observed on the following Monday. Veterans' Day is always on the 11th of November and Thanksgiving is always the 3rd Thursday of November. Depending on location, Good Friday is also considered one of the Federal Executive Holidays.

C.2.7 MODIFICATION OF CONTRACT

Modification is a bilateral or unilateral change in the terms of a contract.

C.2.8 NEGLIGENCE

"Negligence" is the failure to use due care under the circumstances. It is the doing of some act which a person of ordinary prudence would not have done under similar circumstances or failure to do what a person of ordinary prudence would have done under similar circumstances.

C.2.9 PERFORMANCE BASED SERVICE CONTRACTING

The procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the contractor by allowing the contractor to design the methods of achieving desired results as defined by the performance quality standards established by the government.

C.2.10 PERFORMANCE WORK STATEMENT (PWS)

47PC0822R0003, Section C Page 7

The performance work statement details the work requirement and can be referred to as the specification.

C.2.11 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The QASP is the government's surveillance method of monitoring and evaluating the contractor's performance under a performance work statement.

C.3 Personal vs. Non-Personal Services

The administrative support services provided under this contract are not related to Federal employment requirements nor do they involve temporary help services that may be authorized under 5 CFR Part 300. This contract will not be for personal services.

In order to preclude an employer/employee relationship, the Government shall only provide technical, task related instructions sufficient for Contractor's employees to properly perform services under the contract. See FAR Part 37 for more details.

Performance under this contract will be by individuals employed by a private sector firm.

The Contractor, and not the U.S. Government, is the legally responsible employer and supervisor and will maintain that relationship during the time their employees are performing work under this contract. Discipline issues shall be the responsibility of the employer, not the government.

C.4 Minimum Contract Efforts

Contractor employees must possess a cooperative, welcoming, business-like demeanor, and a positive attitude always while working in GSA space under this contract. This would include honoring special requests if feasible and without jeopardizing the security and integrity of the Government. The contractor employees shall present a neat appearance and wear appropriate clothing. If the contractor determines that additional personal protective equipment is needed for the safe performance of work, the contractor shall provide it. Protective clothing, equipment, and devices shall, at a minimum, conform to Occupational Safety and Health Administration (OSHA) standards.

The Contractor shall:

1. Be responsible to make the management and operational decisions to meet the quality standards required under this contract.

2. Use innovation, technology and other means and methods to develop and perform the most efficient services for the contract.

3. Implement an effective Quality Assurance Surveillance Plan (QASP).

47PC0822R0003, Section C Page 8

4. Keep the Contracting Officer (CO) or designee informed of current status of the work being performed, provide work schedules, and provide other pertinent information needed by the CO or designee.

5. Provide training to their employees that will stress stewardship in maintenance practices i.e., the proper use, disposal, recycling of chemicals, dispensing equipment and packaging.

Contractor employees shall be qualified by training and experience in the general skills of word processing including proficient use of Word, Excel, and Access. Contractor employees must have experience in telephone answering, both general receptionist duties and secretarial responsibilities, and be able to work effectively with minimal supervision.

The COR will provide initial training in specific Government systems and local office procedures. Contractor employees will be cross trained in the various required positions to the maximum extent possible. The training for contractor replacement personnel will be the responsibility of the contractor. The Contractor is required to provide necessary and on-going tenant relations training for their employees. This training will emphasize the importance of conflict management and problem resolution. Emphasis shall be placed on professionalism in conduct and appearance, as well as courtesy in day-to-day contacts with building occupants and visitors.

C.5 Hours of Operation

All work shall be performed between the hours of 7:00am to 6:00pm, Monday through

Friday, Federal Executive Holidays excluded, unless specifically approved or requested by the COR. Should changes be necessary, the Contracting Officer's authority shall be utilized to facilitate a change in accordance with the Changes Clause. Specific work hours for each position will be established by mutual agreement between the Contractor and the Government. The workload should not exceed reasonable expectations for 8 hours of skilled labor per day.

Unanticipated holidays declared by the president will count as federal holidays. As long as the contractor pays employees as if it were an anticipated federal holiday, the contractor will be paid for the unanticipated holiday as if it were a normal federal holiday.

Overtime services may be requested on occasions when services are needed to meet an unexpected lengthy conference or similar situation. Overtime services may also be requested on occasion to support Government employees who are working evenings or weekends on critical projects. The FAR Clause 52.222-4 Contract Work Hours and

Safety Standards Act- Overtime Compensation Clause provides the requirements for overtime.

47PC0822R0003, Section C Page 9

C.6 Supplies, Materials, Equipment, and Utilities

Furnished by the Government: The Government shall provide, without cost, the facilities, materials, and services listed below. Government property shall be used only in performance of this contract; neither the Contractor nor the Contractor's employees shall use Government property in any manner for any personal advantage, business gain, or other personal endeavor. Government property shall remain the property of the

Government in all respects. Within 10 business days upon request of the CO or his/her designated representative, the contractor shall render an accounting of all Government property. An accounting shall also be submitted to the COR at the termination or expiration of the contract period of performance.

Space: The Government shall furnish working space in designated work area(s). Facilities have been inspected for compliance with the Occupational Safety and Health Act and no hazards have been identified for which any special precautions must be taken. The fact that no conditions have been identified does not guarantee that no possible hazard exists or that workaround procedures will not be necessary. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. The Government will assume no liability or responsibility. If

OSHA hazards are found in Government furnished facilities, the Government will correct such hazards in accordance with Government developed and approved plans of abatement, considering safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative.

Equipment: The Government shall provide equipment on-site necessary to perform assigned tasks. (e.g. desk, computer, telephone etc.) Not later than five (5) days prior to start of the basic contract period, the Contractor and a Government representative will conduct a joint inventory of all Government furnished equipment and jointly determine the working order and condition of all equipment. The Contractor shall sign a receipt for all items.

HVAC: Heating and air conditioning of space will be furnished only during normal working hours of building occupants.

Contractor personnel shall perform tasks to preclude damage or disfigurement of

Government owned furnishings, fixtures, equipment and architectural or building structures. The Contractor shall report any damage or disfigurement to these items when caused by Contractor personnel. The Government will not be responsible for Contractor's belongings that are lost, stolen or damaged. By completion or extension of the contract, a joint inventory shall be conducted by the Contractor and a Government representative.

47PC0822R0003, Section C Page 10

Contractor personnel are required to turn into the Contracting Officer, or designee, all lost articles found in areas under the jurisdiction of the Government.

C.7 General and Administrative Requirements

C 7.1 Government Records and Release of Information

The Contractor shall not disclose any information or data that is proprietary to the

Government. All such information or data is reserved exclusively for use between the

Government and the Contractor. During the performance under this contract, GSA may authorize release of certain information or data necessary for use in the performance of services. Such data so released shall not be further disseminated and shall not be considered released into the public domain. The Contractor is required to develop and utilize GSA's established procedures for custody, use, handling, reproduction, preservation, storage, safeguarding, and disposition of documents and information of proprietary nature. Such procedures shall be carried out so that there is no unauthorized disclosure during and within established time frames extending beyond contract performance.

The Contractor shall not disseminate any information concerning the specific projects without prior written approval of the Government. All questions concerning procurement or media inquiries shall be directed to the designated Contracting Officer of the project, and all sensitive but unclassified (SBU) information including building plans, drawings, and specifications prepared for construction or renovation, either in electronic or paper formats, must have imprinted on each page of the information drawings in a minimum of

14-point bold type:

PROPERTY OF THE UNITED STATES GOVERNMENT FOR OFFICIAL USE

ONLY

PROPERTY OF THE UNITED STATES GOVERNMENT. COPYING,

DISSEMINATION, OR DISTRIBUTION OF THESE DRAWINGS, PLANS OR

SPECIFICATION TO UNAUTHORIZED USERS IS PROHIBITED

C.7.2 Proprietary Information

In the event that performance of any work under this contract causes the Contractor to gain access to proprietary and/or confidential information of other firms or Contractors, 47PC0822R0003, Section C Page 11 the Contractor shall refrain from using any such information for any purposes other than for which it was furnished and specifically related to service ordered.

C 7.3 Contractor's Key Personnel, Contractor Employees, and Subcontractors

The Contractor shall provide at a minimum of one on site supervisor assigned to and responsible for all matters relating to this contract and have the ability and responsibility to bind the Contractor contractually and financially in all matters relating to this contract including terms, requirements, performance, and conditions with the same authority over

Contractor's employees, personnel and subcontractors, including placement and discharge.

The onsite supervisor shall be responsible for appropriate and successful supervision, controls, reviews, inspections, coordination, and management of all employees, personnel and/or subcontractors and services performed under this Contract.

In the conduct of Contractor's business and as specified in Section C of this contract, the

Contractor shall be responsible for locating, relocating, recruiting, interviewing, advertising, hiring and/or subcontracting the services of qualified personnel to fulfill the requirements of this contract without reimbursement or additional cost to the

Government. The government will not reimburse the Contractor for travel (except as specified in Section A), moving, relocation, mileage, or related costs to the Contractor for performance of services under this contract.

The Contractor shall not make any statements to the news media, the public, visitors or customers. All requests for information shall be forwarded to the CO, Designated

Ordering Official, assigned COR, Building Manager, or other Government agency official.

C.7.4 Removal of Contractor Personnel, Employees, or Subcontractors

The contractor shall utilize the personnel named to perform the services required under the contract. The Contracting Officer must approve named personnel prior to issuance of

Award. If any of the personnel named in the offer are unable to perform because of death, illness, resignation from the contractor's employment, or any other reasons, the contractor shall promptly submit to the Contracting Officer, in writing, an explanation of the circumstances necessitating the proposed substitution, a complete resume for the proposed substitute or new employee, and any other information needed to approve or disapprove the proposed substitution. No substitution shall be made without prior written approval of the COR or Contracting Officer. No increase in contract prices will be allowed when personnel substitution is authorized. This requirement also applies to individuals employed by any subcontractor utilized by the contractor. Replacement and/or substitutions of personnel during the award/negotiation stage of this contract may deem your proposal unacceptable. It is critical to propose personnel that have a high level of certainty that they will be available to perform the duties under this contract for the life

47PC0822R0003, Section C Page 12 of the contract. In all cases, replacement employees shall meet or exceed the minimum qualifications specified in the Award.

C.8 Government Quality Assurance Surveillance Program

The Quality Assurance Surveillance Plan (QASP) provides a standard of surveillance for monitoring the requirements of the contract and a systematic approach for conducting surveillance over the performance aspects of the effort. The QASP is for the use of

Government Quality Assurance (QA) personnel to ensure standards of the contract are being met. The QASP proves a systematic method to evaluate the services the contractor is required to furnish, but not the details of how the contractor accomplishes the work.

This plan uses inspections and customer feedback as the primary evaluation criteria. This surveillance assures the Government that the contractor's performance is acceptable. The

QASP is based upon the premise that the contractor, not the Government, is responsible for management and quality control actions to meet the terms and conditions of the contract. The methods of surveillance recognize that unforeseen and uncontrollable problems do occur. Effective management and use of a quality control plan will allow the contractor to operate within the specified surveillance requirements. QA's are expected to be objective, fair, and consistent in evaluating contractor performance against the standards.

C 8.1 Contractor Performance

Contractor performance will be evaluated based on the performance success or deficiencies, success or failure in meeting other Contract requirements, and the

Contractor's record of correcting deficiencies when noted. While corrective actions will be noted, a record of significant performance deficiencies may lead to a performance evaluation that is less than satisfactory even if the Contractor takes corrective action.

C.8.2 Inspection and Feedback

Periodic inspections will occur on a pre-determined basis (e.g., daily, weekly, monthly) as determined by the QA. The results of periodic inspections may be used as the basis for sub-par reports to be filed in the contract. Random inspections may occur at any time and location.

The QA will provide instructions and customer training to each organization receiving the contractor's service. Instructions and training should cover the format and content of the program and service to be surveyed; the expected response from the QA and Contracting Officer or designee as a result of feedback; and the limitations on customers when dealing with contractor personnel. The QA is the point of contact for the QASP and shall collect all customer feedback. All complaints and resultant resolutions should be documented. Customer feedback reports become a permanent part of the QA surveillance records. Valid, documented customer complaints may be used as the basis for penalties

47PC0822R0003, Section C Page 13 against the contractor. Positive feedback may be used to encourage the contractor to continue performing above expectations.

C.8.3 CPARS

GSA uses the CPARS or similar performance measuring system to formally evaluate the

Contractor's performance. Evaluations are generally conducted annually or more frequently on or about the anniversary date of the Contract and at the end of the Contract period.

C.8.4 Performance Review Meetings

The Contractor shall meet with the CO or their designee and other Government representatives, at the discretion of the CO or designee, to review Contract performance.

C.9 Situational Telework

The contractor shall provide services with the ability and/or flexibility to conduct situational telework. Telework in general is a work flexibility arrangement where an employee performs the duties and responsibilities of such employee’s position, and other authorized activities, from an approved worksite other than the location from which the employee would otherwise work.

To that effect the contractor shall, when the government deems necessary and for mission support purposes, require that the employee is able to telework on a situational basis.

Situational telework shall be approved on a case-by-case basis, where the hours worked are not part of a previously approved, ongoing, and regular work schedule such as, an emergency declaration made by the local and/or the Federal government, because of inclement weather, pandemics, and acts of nature, civil disturbances, or special work assignments. Situational telework could also be referred to as episodic, intermittent, unscheduled, or ad hoc telework.

Prior to approval of situational telework, the government supervisor and the contractor will discuss tasks, conditions and standards that are expected to be accomplished while the contractor is teleworking. The same will be documented on a memorandum and discussed with the supervisor. The contractor shall contact the supervisor to report attendance and status as well as maintaining a daily duty log. The contractor will work in accordance with all provisions of this telework agreement and Agency policy, including:

-- Ensuring that my appropriate alternative worksite is safe, secure, and suitable for teleworking activities.

-- Providing at no cost to GSA internet access to access resources

-- Securing and safeguarding GSA furnished equipment

-- Working at a satisfactory level to meet my performance and development objectives

-- Meeting my personal, organizational, and work team requirements, 47PC0822R0003, Section C Page 14

-- Adhering to appropriate requirements outlined in GSA Dismissal and Closure Procedures, and

-- Documenting participation in situational telework in accordance with established timekeeping procedures.

If during the situational telework period an event arises/occurs that the presence of the contractor is required at a Federal Facility or a Federal lease location, the contractor shall report to the same at the request of the supervisor.

Key eligibility points to consider:

Employees should understand that participation is not a "right." It should be based upon sound business and performance management principles.

Effective performance management is a key component of a successful telework program. The Act (external link) (PDF file) specifies in Section 6502(b)(3) that an agency's telework policy shall "provide that an employee may not be authorized to telework if the performance of that employee does not comply with the terms of the written agreement between the agency manager and that employee."

Participation also may be limited because of the duties encompassed by the position. Some positions are not conducive to telework. Section 6502(b)(4) of the Act (external link) (PDF file) states that telework participation would "not apply to any employee of the agency whose official duties require on a daily basis (every workday) (A) direct handling of secure materials determined to be inappropriate for telework by the agency head; or (B) on-site activity that cannot be handled remotely or at an alternate worksite."

The employee selected or asked to conduct telework should have the necessary capabilities to remotely access the GSA network at no cost to the government to include but not limited to internet access, wifi, telephone, fax, etc. The government will provide the employee with the necessary hardware with remote capability to perform duties to include a laptop computer. The contractor may provide mobile communication devices at their discretion. The government will not provide mobile communication devices.

An employee may not telework under GSA policy established under this section if—

(A) the employee has been officially disciplined for being absent without permission for more than 5 days in any calendar year: or

(B) the employee has been officially disciplined for violations of subpart G of the

47PC0822R0003, Section C Page 15

Standards of Ethical Conduct for Employees of the Executive Branch for viewing, downloading, or exchanging pornography, including child pornography, on a Federal Government computer or while performing official Federal Government duties.

Situational telework process:

(A) A situation occurs in that the Federal Government decides that telework is the option for employees to work from. The supervisor shall notify the CO or COR of the intent to allow the contractor to telework (situational).

(B) The supervisor (government employee) will decide what employees can telework (situational) to maintain continuity of operations.

(C) The supervisor (government employee) shall discuss with the contractor task, conditions, and standards that the contractor must accomplish during the situational telework conditions.

(D) The contractor shall notify the supervisor (government employee) at the beginning and the end of the work period his/her status.

(E) The contractor shall submit a daily report of accomplishments and a full report once the situational telework period ends.

C.10 Quality Control Plan (QCP)

A complete Quality Control Plan (QCP) shall be accepted by the Contracting Officer

(CO) within 5 business days of issuance of the Notice to Proceed. The contractor shall prepare and implement a written quality control plan as described below. The Contractor must maintain continuity of administrative services, without interruption, throughout the entire term of the contract. To maintain these critical services, the Contractor shall execute specific, detailed plans how this service continuity will be maintained.

Plans (deliverables) are described as follows:

This paragraph establishes the minimum requirements for a quality control system to be provided and maintained by the Contractor. The Contractor shall ensure that the required services specified in this contract, meet the quality standards outlined in the contract. All work performed under this contract shall be of the highest quality, consistent with best industry practices, to assure timely provision of services, optimum tenant agency satisfaction, and adequate protection of Government assets. The results of all quality control inspections conducted by the Contractor shall be documented on inspection reports (warranted as presented) and provided to the COR as required or on the last

47PC0822R0003, Section C Page 16 workday of every other week. The Contractor must revise the plan at no additional cost to the Government during the life of the contract as necessary to ensure that contract objectives are met. All revisions must be accepted by the COR. The Quality Control Plan shall include, but not be limited to:

(a) Inspection Methods and Frequencies: An inspection system, which shall include all requirements listed in the Performance Work Statement and inspection procedures such as some or all the following methods: type of inspection, frequency of inspection, acceptance/rejection criteria, and disposition of rejected services, corrective action, error rate, and procedure for recording results of inspections. Specify when inspections will occur and titles of individuals performing inspections. The QCP must identify how the

Contractor will correct noted deficiencies immediately. Any changes to the inspection systems during the life of the contract must be accepted by the COR. The administrative methods the Contractor will use for identifying, correcting, and preventing defects in the quality of service performed before such level of performance becomes unacceptable to the COR.

(b) Roles and Responsibilities of Key Personnel: A roster by name and job title must be provided. Roles and responsibilities of key personnel must be clearly identified as well as addressing responsibilities for oversight of the QCP and functions associated with such oversight as well as authority in dealing with Government contracts must be identified.

(c) Records and Files: A description and/or samples of the forms, records, reports, and files the Contractor intends to utilize and keep on-site, which will indicate both the inspections conducted by the Contractor and necessary corrective action taken (as appropriate). Copies of all QCP related inspection reports and other documents shall be made available to the COR when requested. All such documents shall be maintained at the service location for the life of the contract, unless this requirement is waived in writing by the COR.

(d) Employee Training: The Contractor must identify how quality training of his employees at the facilities specified in this contract will take place. The Contractor must specify when and where training will take place, as well as the proposed content of training classes.

(e) Progress Report: The Contractor must submit quarterly to the COR a self- evaluation report detailing the quality of service provided during the prior quarter. The report is due within five business days of the end of the quarter. This report shall include as a minimum the result of the quality control inspections, an explanation of efforts taken in the prior quarter to improve service and efforts planned for the present quarter to improve quality.

47PC0822R0003, Section C Page 17

(f) The Contractor shall prepare a Strike Contingency Plan (SCP) to be used in the event of a strike or unscheduled leave by his/her employees. This separate document shall include the following information.

Support Personnel: The SCP shall describe in detail how the Contractor will staff the building to provide the services defined in this specification during strikes by his employees as well as employee absenteeism.

(1) License and Certifications: The SCP shall describe in detail how the Contractor will provide personnel that meet experience requirements, assuring the Government that all temporary or replacement employees will meet the experience and license requirements defined in this contract.

SUPPORT PERSONNEL MUST MEET SECURITY CLEARANCE

REQUIREMENTS.

(g) Contractor Emergency Plan (CEP). The Government's Occupant Emergency Plan

(OEP) is used by the COR during building emergencies. Designated contractor personnel shall be thoroughly familiar with the Government's OEP and shall be trained by the Contractor to fully understand their responsibilities relative to each emergency plan. The contractor shall participate in tornado and fire drills.

Emergency Situation Examples: Contractor participation in emergency plans shall be mandatory during building related emergencies or natural disasters. The Contractor shall be required to perform the services required by the contract and as identified by the

Property Manager and/or COR to the extent allowed during all emergency situations including but not limited to fires, accident and rescue operations, Contractor personnel strikes, civil disturbances, natural disasters, and utility service outages. This separate document shall include, at a minimum, the following:

(1) Procedures: The Contractor's communication procedures to be used in providing continuous communication support to the COR during emergencies.

(2) Employee Information: The name, telephone number and current position of each employee (in the form of a roster) that will participate in the CEP. The mobile telephone numbers and/or pager numbers of each employee that will participate in the CEP.

(3) Employee's Duties: The specific functions that each employee will perform during emergency situations.

47PC0822R0003, Section C Page 18

(4) Temporary Employees: If temporary employees are to be used, the same information is required as in the Strike Contingency Plan.

TEMPORARY PERSONNEL MUST MEET SECURITY CLEARANCE

REQUIREMENTS.C.11 Contractor Employee Minimum Requirements

Supervisors

Administrative services:

An administrative services manager or supervisor shall be always available during performance of this contract to directly supervise the work assigned. The administrative services manager shall be responsible for coordinating, directing, and planning all the contracted administrative support services.

The administrative services manager duties may include but are not limited to; contractor employees training, to review, finalize and check correspondence, records, applicable rules, and regulations. On a continuous basis, exercise judgment in the resolution of administrative problems, and execute decisions regarding personnel, cost, and quality of service within each functional area. Assist in process development or improvement to ensure expeditious flow of work assigned. Assist the GSA program manager in establishing, updating, coordinating, and implementing office procedures, processes, and systems, while also being available to receive notices, reports, or requests from the

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