36E77618R0042-00003003.xlsx

XLSX spreadsheet 16 KB Posted Feb 6, 2018

Attached to: Employee Engagement Survey Support Federal contract opportunity
Solicitation number: 36E77618R0042
Issued by: Department of Veterans Affairs Office of Information Service Center

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36E77618R0042 00003 S05 - Vendor Questions.xlsx

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File	Type	Posted
36E77618C0013-000.docx	DOCX document	Feb 26, 2018
36E77618R0042-00003002.pdf	PDF	Feb 6, 2018
36E77618R0042-00003004.pdf	PDF	Feb 6, 2018
36E77618R0042-00003001.docx	DOCX document	Feb 6, 2018
36E77618R0042-00003000.docx	DOCX document	Feb 6, 2018
36E77618R0042-00002001.pdf	PDF	Feb 5, 2018
36E77618R0042-00002000.docx	DOCX document	Feb 5, 2018
36E77618R0042-00001000.docx	DOCX document	Jan 30, 2018
36E77618R0042-00001001.pdf	PDF	Jan 30, 2018
36E77618R0042-000.docx	DOCX document	Jan 23, 2018
36E77618R0042-001.docx	DOCX document	Jan 23, 2018

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Sheet1

1	Can you clarify that this is a SDVOSB set-aside?	Yes
3	Is this is tied to any particular contract vehicle?	No
4	I was wondering who the incumbent was and the previous award amount.	Advanced Survey Design, LLC; $74,909.36
5	Can VOSBs respond to this solicitation?	No
6	What are the web-based security requirements for the survey?	Please see attachement P09 - PWS
7	Are there any other modes besides Web?	Vendor will provide one modality of survey data collection: secure Internet web-based.
8	Are free text questions part of the survey?	VA may provide the Vendor with free text question(s) to be asked within the survey instrument. If included in the survey, free text questions should be limited to a defined number of characters as determined by VA. The free text question should include running spell check capability which the respondent should not be able to turn off. The free text question(s) should disallow tabs (i.e. treat respondent-inserted tabs as blanks) so that the final file can be provided as tab-delimited.
9	What are the acceptance testing requirements?	VA will review sample test data from web modality prior to administrations to ensure the outcome are as desired. Vendor will provide the VA with all raw data and participation/response rate data. VA to be able to review within at least 30 days prior to survey administration.
10	Is the survey anonymous?	Participation for all administrations of the Survey is voluntary and individual responses are anonymous and confidential.
11	How many Past Performance references are required?	Please see Section E "Basis for Award" in the RFP.
12	How is the sample achieved?	There is no sample. It will be a census survey.
13	Is the vendor required to contact respondents directly, or are they contacted by their VA chain-of-command?	Contractor is expected to respond to all participant questions/concerns (or direct them to appropriate VA points of contacts who can answer the questions/concerns) within 24 hours.
14	How many respondents are anticipated during each quarterly survey cycle?
15	Does VA provide the welcome letters?	VA will provide additional survey documents, such as welcome letter, survey instructions, survey definitions, variable names, response values (including missing values), the structure of the final raw data file, etc. to the Vendor in various formats e.g., Microsoft Word document, an Adobe Acrobat .pdf file, Excel, etc. The survey welcome letter will serve as the opening page of the survey instrument web site.
16	What Help Desk support is required?	Vendor will provide a toll free help desk service to assist participants having problems using the Vendor’s systems or services during the survey administration period. Vendor will be responsible for notifying VA of questions/concerns/issues received and be responsive to help desk issues to minimize confusion. Vendor will provide help desk scripting for VA approval.
17	What form and frequency is required for the data set that the vendor delivers to VA?	We will need the raw data file, preferably in csv format. Data will be provided after the close of the survey. We may request a test pull after the first couple days so we can see how the data will look and we can begin working on our code for report creation.
18	Is the vendor required to conduct analysis of the data?	VA will be responsible for all employee marketing and communications regarding the various survey administrations as well as for subsequent analysis, communication and presentation of survey results.
20	It is this document from the RFI (36E77618Q9129)?	Yes
22	Section E Page 2 shows that there are no reporting requirements. Is that correct?	Please refer to attachement P09 - PWS
23	Section K on page 3 shows that there are no security requirements. Should the data be secured?	Please refer to attachement P09 - PWS
24	I would like to know if we can reply to this solicitation being an 8a company?	No
25	I’m writing to see how may surveys will be administered per quarter (understand 33% of VA employees, but what is that number of personnel?)?	The number of survey modules and questions is subject to change quarterly.
26	What is the total number of surveys anticipated to be administered during the POP (with executives participating across multiple quarters)?	The number of survey modules and questions is subject to change quarterly.
27	How much time will there be between contract award and initial survey administration in order to coordinate survey content with VA personnel - or is content already developed and need to be placed into a web-friendly instrument?	The survey is planned to be administered mid-to-late March through early April. The instrument itself is complete so it will just need to be put into a weblink.
28	Can you tell me if the pulse construct changes each quarter or was it the same survey questions?	There are 3 core questions that will be asked each quarter. Each VA administration (VHA, VBA, NCA, and VACO) has the option of adding 5 additional questions each quarter that are specific to their organization. The 3 core questions will not change each quarter. However, the Administration specific questions could change or remain the same. It will be up to the discretion of each Administration.
29	Was the survey responded invited to take the pulse survey by email address? Or some other method (i.e. kiosk)?	Vendor will provide one modality of survey data collection: secure Internet web-based.
30	How many demographic questions were asked of the respondent?	The Q2 survey will have 3 demographic questions.
31	How many questions were asked in each pulse, excluding demographic questions?	In the previous pulse survey, 8 questions. The current survey has 3 core questions. However, each quarter each VA Administration (VHA, VBA, NCA, and VACO) have the option of adding 5 additional question each that are specific to their organization.
32	What languages does the survey need to be in?	The survey will be in the English language and in a layout and format approved by VA.
33	Would the VA be open to a survey approach the surveyed in tact demographic segments vs. using a random stratified sample?	No, it must be a census survey.
34	Does the VA have a model or definition of Employee Engagement?	The survey questions are already developed, so we do not need assistance in developing questions or with report creation, presentations, etc. We only need assistance with the administration of the survey and quick count links.
35	Does the current pulse re-use any items from the FEVS survey?	Yes. The three Best Place to Work (BPTW) questions.
36	Can you confirm the VA participated in the FEVS survey, conducted and Annual Survey (AES) in Q4 and ran 3 quarterly pulses in 2017?	Yes. HRA oversaw the FEVS and Pulse Surveys. NCOD oversaw the AES survey.
37	Are in person management presentations part of the overall scope of work?	No
38	Were static reports delivered or are they accessed dynamically via a reporting portal?	NCOD will create all final reports. Reports are static and uploaded to a portal.
39	Will contractor be involved in the development of the survey construct itself or is this simply for survey administration?	This contract is for survey administration and quick counts link development. Survey content will be developed and finalized by VA.
40	Is there an incumbent?	Advanced Survey Design, LLC
41	Is a toll-free Help Desk during the three-week survey period a requirement?	Vendor will provide a toll free help desk service to assist participants having problems using the Vendor’s systems or services during the survey administration period.
42	With the understanding that the FY18 VA Employee Engagement Survey will be conducted in Q2 (Jan – March), and Q4 (July – Sept), when is the anticipated date of survey deployment?	The survey for Q2 is already developed.
43	In FY 16 and 17 the pulse was made available to 1/3 in each Q. Can you tell us the n size of the population that was invited?	The number of survey modules and questions is subject to change quarterly.
44	Can you tell us the response rate for each quarterly pull?	This is the first time we are doing a census quarterly survey, we do not have a good comparison. The Annual AES has a response rate of about 60%. Previous pulse surveys have had a response rate from 20%
45	Are past performances of the subcontractor with "reputable experience with providing services of this size" acceptable and fulfill the past performace requirement?	Please see section E "Basis for Award" in the RFP.
46	Will there be any other questions answered after 2/7/18?	No, no other questions will be answered.

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