36C79119R0009-0022000.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 03-24-2020 Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden

CO

80401-5621 Department of Veterans Affairs Commodities & Services Acquisition Svc (003B6E) 555 Corporate Circle Golden

CO

80401-5621 To all Offerors/Bidders

36C79119R0009 07-16-2019

X X X

X This amendment makes changes to Section B.20, Return Merchandise Authorization (RMA)as shown on pages 2 and 3 hereof.

This amendment must be acknowledged to the contracting office no later than 1:00 p.m. Mountain time on April 10, 2020.

All Other Terms and Conditions Remain the Same.

Miguel Vasquez Contracting Officer

The following language is change from:

B.20 RETURN MERCHANDISE AUTHORIZATION (RMA)

The following procedures for returned merchandize authorization shall apply only for products ordered by CSAS/DLC/SDC and delivered to the SDC.

For products delivered and found to have defects, the VA will contact the contractor to discuss warranty applicability. If it is determined that warranty replacement is authorized, a credit or replacement will be issued by the contractor. The Government will complete the RMA form (Attachment G) and include the completed form in the carton with the item being returned. All replacement product shipments delivered to the SDC shall have the RMA number displayed on the outside of the return carton. Replacement product shipments delivered to the SDC without the RMA number displayed on the outside of the return carton will be returned to the contractor.

(a) The contractor shall have a single customer service email contact point for all Return Merchandise Authorization (RMA) activities, to be identified after contract award.

(b) The contractor shall confirm receipt of RMA items within 24 hours of receipt.

(c) The contractor shall replace all defective RMA items with a new replacement item. This item shall be the same make and model of the item that was returned to the contractor. Repaired items will be accepted if they are reconfigured into a “like new” condition with regards to sanitation, functionality and appearance.

(e) The contractor shall use a standardized sticker to clearly identify all replacement product shipments to the SDC. The sticker shall be approximately 4 x 4 inches and say “REPLACEMENT PRODUCT” in bold letters. Stickers are to be affixed by the contractor for all replacement product shipments from the contractor to the VA SDC.

(f) The contractor shall ensure that all serialized barcode labels for the RMA items are on the inside and outside of the RMA carton. The serialized barcodes for the defective items shall be clearly identified along with the serialized barcodes for the replacement items.

To:

B.20 RETURN MERCHANDISE AUTHORIZATION (RMA)

The following procedures for returned merchandize authorization shall apply only for products ordered by CSAS/DLC/SDC and delivered to the SDC.

For products delivered and found to have defects, the VA will contact the contractor to discuss warranty applicability. If it is determined that warranty replacement is authorized, a credit or replacement will be issued by the contractor. The Government will complete the RMA form (Attachment G) and include the completed form in the carton with the item being returned. All replacement product shipments delivered to the SDC shall have the RMA number displayed on the outside of the return carton. Replacement product shipments delivered to the SDC without the RMA number displayed on the outside of the return carton will be returned to the contractor.

(a) The contractor shall have a single customer service email contact point for all Return Merchandise Authorization (RMA) activities, to be identified after contract award.

(b) The contractor shall confirm receipt of RMA items within 24 hours of receipt.

(c) The contractor shall replace all defective RMA items with a new replacement item. This item shall be the same make and model of the item that was returned to the contractor. No repaired line items will be accepted only new items are allowed as replacements.

(e) The contractor shall use a standardized sticker to clearly identify all replacement product shipments to the SDC. The sticker shall be approximately 4 x 4 inches and say “REPLACEMENT PRODUCT” in bold letters. Stickers are to be affixed by the contractor for all replacement product shipments from the contractor to the VA SDC.

(f) The contractor shall ensure that all serialized barcode labels for the RMA items are on the inside and outside of the RMA carton. The serialized barcodes for the defective items shall be clearly identified along with the serialized barcodes for the replacement items.