36C26222Q1594.docx

36C26222Q1594 E.1 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS

THE FOLLOWING SOLICITATION PROVISIONS APPLY:

ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS

Provisions that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following provisions are incorporated into 52.212-1 as an addendum to this solicitation:

ADDITIONAL INSTRUCTIONS TO OFFERORS:

The Government will award a firm fixed price contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. This solicitation will be evaluated and awarded using the comparative evaluation procedures in accordance with FAR 13.106-2(b)(3). The contract will be awarded to the responsible offeror whose offer best meets the government’s needs.

Offers submitted in response to this solicitation will be evaluated for acceptability against the requirements identified in this RFQ. Once one offeror is found to meet the government’s needs, it will be compared side by side to the remaining offerors in a uniform and fair manner, with the “best” one being chosen. The Contracting Officer has the discretion to accept an offeror other than the lowest price that provides additional benefit to the government which the Contracting Officer can document and describe.

The following factors shall be used to evaluate offers and must be addressed in your documentation submitted to support your quote:

Factor 1: Technical Capability Factor 2: Past Performance (no submittal necessary) Factor 3: Price

SUBMITTAL INSTRUCTIONS: The offeror shall submit an electronic copy of the quote in two separate PDF or Word Document files via one (1) email to timothy.harris5@va.gov by the time specified for receipt on the SF 1449, First page, Block 8. PDF or Word File Format Only and no other submission formats will be accepted.

1. File #1: Factor 1 – Technical Capability (Note: No price information shall be included in the technical quote (File #1).

a) The Contractor shall provide a capability statement which must demonstrate its ability to undertake the Performance Work Statement (PWS) requirements.

b) The Technical Capabilities document shall include:

· The contractor’s solution to provide the shuttle services as described in the PWS.

· The contractor’s process/procedure to provide qualified personnel as described in the PWS.

2. File #2: Factor 3 - Price

a) The Government will evaluate offers for award based on the total cost to determine the cost is fair and reasonable.

b) Submit pricing for all Line Items listed in “Price/Cost Schedule”.

c) The price quote shall be submitted on enclosed pages marked “Price/Cost Schedule”.

3. Contractor and employees shall be properly licensed to do such work in the State of California.

4. Quotes will be valid for 90 days after RFQ closing date.

5. All questions must be submitted in writing by email to timothy.harris5@va.gov no later than seven (7) calendar days prior to the closing date of this solicitation. The Government reserves the right to not answer questions not meeting this timeline if doing so would result in an amendment requiring an extension of the solicitation and to extend would not be in the best interest of the Government.

6. All vendors must be registered and complete all entries in the System for Award Management (SAM) in order to be considered for award. Potential vendors may register at the following web site: https://www.sam.gov/SAM/

7. All Service-Disabled Veteran Owned Businesses who respond to a solicitation must be registered with the Department of Veterans Affairs Center for Veterans Enterprise VetBiz Registry located at https://www.vip.vetbiz.va.gov/.

(End of Provision)

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C26222Q1594 09-12-2022 Tim Harris 520-629-4611 10-03-2022 15:00

EDT

36C262 Department of Veterans Affairs NCO 22 - Network Contracting 3601 S. 6th Avenue Tucson

AZ

85723 X X 485991 $16.5 Million N/A X 36C262 Department of Veterans Affairs VA Long Beach Health Care System 5901 E. 7th Street Long Beach

CA

90822 36C262 Department of Veterans Affairs NCO 22 - Network Contracting 3601 S. 6th Avenue Tucson

AZ

85723

This is accomplished through the Tungsten Network located at:

http://www.fsc.va.gov/einvoice.asp This is mandatory and the sole method for submitting invoices.

See CONTINUATION Page This Request for Quote is for a Shuttle Services Contract in accordance with the Performance Work Statement (PWS) located at the VA Long Beach Health Care System (VALBHS) 5901 E. 7th Street, Long Beach, California 90822.

This is an Indefinite Delivery Indefinite Quantity (IDIQ) Contract with one base year and two (2) potential one-year Option Periods.

The estimated period of performance is as follows:

Base Year: 15 November 2022 to 14 November 2023 Option Period 1: 15 November 2023 to 14 November 2024 Option Period 2: 15 November 2024 to 14 November 2025 See CONTINUATION Page X X Tim Garrity Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C262

Department of Veterans Affairs NCO 22 - Network Contracting 3601 S. 6th Avenue Tucson AZ 85723

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

This is accomplished through the Tungsten Network located at: http://www.fsc.va.gov/einvoice.asp ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

D.1 PERFORMANCE WORK STATEMENT (PWS)

SHUTTLE SERVICES

VA LONG BEACH HEALTH CARE SYSTEM (VALBHS)

1. General:

The VA Long Beach Health Care System (VALBHS) located at 5901 E. 7th Street, Long Beach, California 90822, has a requirement for Shuttle Services.

2. Background:

VALBHS shuttle service was suspended due to reallocation of manpower and the restriction of volunteers to run the service due to the COVID-19 pandemic and safety guidelines. Therefore, a contract is required to perform shuttle services in accordance with the performance work statement (PWS) for the safety of the Veterans and Staff.

3. General:

1.

2.

3.

3.1. The contractor shall provide all labor, parts, materials, equipment, and supervision required to perform all work contained in the PWS.

3.2. Shuttle Service Company shall provide three (3) 20-passenger ADA compliant buses and three (3) Class B Licensed shuttle drivers with passenger endorsement. One of the shuttles will be transporting passengers from 5901 East 7th Street Long Beach CA 90822 to and back 5761 E Colorado Street Long Beach CA 90814. Shuttles will be serviced and maintained by the shuttle service company during the duration of this contract.

3.3. Shuttle service will run Monday thru Friday from 6am to 6pm 12 hours per day, 5 days a week, 52 weeks a year. (Excluding Federal Holidays).

3.4. Shuttle Service Company shall provide three (3) 6-8 passenger GEM E6 Electric Vehicles 6 Passenger - 110V or 6-8 Passengers Golf Carts with covers, three (3) current California Class C drivers to operate these carts and one (1) 24 hours services onsite dispatcher. Carts will be maintained and serviced by contactor/Vendor as part of this contract. Cart service and dispatcher will run Monday thru Sunday from 6am to 6am, 24 hours per day, 7 days a week, 52 weeks a year. (Including Federal Holidays.)

3.5. Shuttle Service Company shall be responsible for daily inspections (CHP approved inspection sheet), fuel, licensing, registration, qualified drivers, and all maintenance and repair services. If any safety issues are found during the daily inspection these must be fixed prior to start of the shift or a replacement vehicle shall be provided. All required documentation shall be available at any time upon request for review if necessary.

3.6. Shuttle Service Company shall be responsible by law to provide breaks to shuttle drivers. Drivers will self-break (off peak). A relief driver shall be provided for lunch breaks to those working above the CA mandated hours.

3.7. Shuttle Driver shall wear company uniform.

3.8. Shuttle Drivers shall be presentable, well-groomed and look professional.

3.9. Shuttle Drivers are responsible for cleaning and disinfecting bus before the start of the shift.

3.10. Shuttle Service Company shall provide two-way radios for the golf cart/electric cart drivers and dispatcher as well as one (1) cell phone that the number will be posted and provide to employees and patients to call for pickup and drop-off assistance around the VA facility.

3.11. Shuttle Service Company is responsible to provide, manufacture and install twenty (20) signs around the VA facility.

3.12. The Contractor shall be required to furnish all applicable employee information required to conduct the investigation, such as, but not limited to, the name, address, and social security number of Contractor’s personnel. The VA will provide all the necessary instructions and guidance for the submission of the documents required to conduct the background investigation.

3.13. The level of screening for this contract is a Special Agency Check.

3.14. Shuttles shall be cleaned and disinfected before the start of each shift.

3.15. Smoking is not permitted within or around the VA Healthcare System. Violators will be ticked by VA Police.

3.16. Contractor personnel may be required to wear Personal Protective Equipment (PPE) when required.

3.17. Contractor personnel will collect, contain, and dispose of all trash resulting from the day-to-day operations according to VA regulation.

3.18. The contractor is responsible for repairing damages incurred during the performance of this contract to include the removal and installation or moving materials and tools in and out of work areas.

3.19. The contractor and its personnel shall follow all VA regulations and VHA Center for Engineering and Occupational Safety & Health Regulations.

4. Contractor Personnel Qualifications:

4.1. Drivers for the 20 passenger shuttle buses must be Class B Licensed with a passenger endorsement in the state of California.

4.2. Courtesy electric/golf cart drivers must be Class C Licensed in the state of California.

4.3. The contractor’s personnel qualifications shall include expertise in the proper operation of all types of vehicles, and a commitment to the highest level of respect, courtesy, compassion, and safety.

4.4. The contractor shall furnish evidence of qualifications and competency assessments of all employees upon request. Such evidence shall include copies of driver licenses, DMV printouts, and copies of security background checks performed by the contractor.

5. Uniforms:

5.1. Contractor personnel shall wear uniforms with identification of Contractor and employee’s name. Uniforms must be consistent in style and color and shall always be worn during the performance of contract duties.

5.2. Contractor staff shall wear a tan dress type slack with a blue/white, button down collared uniform top, with black shoes, no Levi pant or anything with holes, rips, or frays. Any modification to this uniform requirement shall be pre-approved by the Contracting Officer’s Representative (COR) in writing.

5.3. Contractor staff shall present a neat and clean appearance and be easily recognized as contractor staff. All jackets and sweaters worn by Contractor personnel shall be consistent with the approved uniform.

5.4. Jackets and/or sweaters without the Contractors logo shall not be worn while performing Services.

5.5. Inclement weather gear options shall be submitted to the Facility for approval.

6. Equipment:

6.1. The contractor shall provide three (3) 20-passenger ADA compliant buses.

6.2. The contractor shall provide three (3) 6-8 passenger GEM E6 Electric Vehicles 6 Passenger - 110V or 6-8 Passengers Golf Carts with covers. The manufacture date of the vehicle shall be 2015 or newer Year/Model for the duration of this contract including option years. Electric Vehicles with six forward facing seats. Safety Features that include operational lights, safety belts, top/roof for sun/weather protection. Factory authorized chargers for battery charging purposes.

6.3. The contractor shall provide one (1) cell phone for the Dispatcher.

6.4. The contractor shall provide seven (7) two-way radios for drivers and dispatcher. Check with COR for compatibility approved radios that will work on VALB facility per our system.

6.5. In the case of the contractor temporally using VA long beach two-way radios, the contractor must check out the radios daily and return them at the end of shift, the contractor shall be financially responsible for the two-way radios in-case of theft or damage. This includes but is not limited to hardware and re-programming.

7. Signage:

7.1. The contractor shall provide and manufacture twenty (20) signs.

7.2. All signs shall be at least 24 x 24”and double site and made of metal. handwritten signs shall not be allowed.

7.3. Signs must have dispatcher phone number, pick up point/location, the medical service name. The COR will provide a template with details for colors, fond sizes, numbering, and locations. (Numbers for pick up locations will 60,61,62,63,64,65,66,67,68,69,70,126,133, 136,149, 150,164,165,166, and 171).

7.4. The contractor shall manufacture, purchase, or fabricate stands for these signs and install then in parking lot and other location that the COR will provide. (Including Light Poles and Building walls and metal poles.)

7.5. Sign Template: See Courtesy Shuttle Signs (Attachment 1)

7.6. Hospital Map: Attachment 2

7.7. COR Must approve signs before installation. Please provide samples before ordering or manufacturing sings.

8. Badges:

8.1. Contractor staff shall wear VA provided identification (I.D.) badges above the waist while on VA grounds.

8.2. The Contractor shall coordinate with the COR to obtain the VA provided I.D. badges for all staff.

8.3. All VA provided I.D. badges shall be returned at the end of the contract or as requested by the COR.

8.4. Failure to wear I.D. badges may result in removal from federal property.

9. Contractor Personnel Security Requirements and Background Screening:

9.1. In accordance with VHA Directive 0710 all Contractor Staff providing services under this contract shall be the subject to a background screening and must receive favorable adjudication from the VA prior to contract performance.

9.2. The level of screening for this contract is: Special Agency Check.

9.3. Any employee whose background yields unfavorable results, at the sole discretion of the Government, shall be removed immediately from performance under this contract. In the event the screening is not complete prior to contract performance, the Contractor shall be responsible for the actions of those individuals performing under the contract.

9.4. The Contractor shall be required to furnish all applicable employee information required to conduct the investigation, such as, but not limited to, the name, address, and social security number of Contractor’s personnel. The VA will provide all the necessary instructions and guidance for the submission of the documents required to conduct the background investigation.

10. Hours of Operation:

10.1. The 20 passengers shuttle service will run Monday thru Friday from 6am to 6pm 12 hours per day, 5 days a week, 52 weeks a year. (Excluding Federal Holidays).

10.2. The Courtesy GEM E6 Electric vehicles or Golf Carts will run Monday thru Sunday from 6am to 6am 24 hours 7 days a week 52 weeks a year. (Including Federal Holidays).

10.3. The Dispatchers will run Monday thru Sunday from 6am to 6am 24 hours 7 days a week 52 weeks a year. (Including Federal Holidays).

10.4. The contractor shall be responsible by law to provide breaks to shuttle drivers. Drivers will self-break (off peak). A relief driver shall be provided for lunch breaks to those working above the CA mandated hours.

11. Federal Holidays:

11.1. New Year’s Eve

11.2. Martin Luther King’s Birthday

11.3. President’s Day

11.4. Memorial Day

11.5. Juneteenth

11.6. Independence Day

11.7. Labor Day

11.8. Columbus Day

11.9. Veterans Day

11.10. Thanksgiving Day

11.11. Christmas Day

11.12. Any day specifically declared to be a national holiday

12. Training:

12.1. All drivers and dispatcher shall be required to attend a facility orientation program on safety, health, and emergency procedures at the VA Long Beach Healthcare System.

12.2. The training shall be scheduled at a post award meeting mutually agreeable by parties.

12.3. After the initial Government orientation training, it is the responsibility of the Contractor to train employees assigned to the contract on safety, health, and emergency procedures.

12.4. The Contractor shall maintain documentation certifying all employees assigned to the contract have received the training.

13. Insurance Liability:

13.1. Prior to commencement of work to be performed, the Contractor shall furnish an insurance certificate indicating they have Workers Compensation and Employee’s Public Liability Insurance coverage as required by the state of California.

13.2. Contractor shall comply with all applicable Federal and State laws regarding liability for the injury or death of an employee in performing the work under this contract and shall hold the Government harmless against any or all loss, cost, damage, claim expense or liability for accident or injury to persons or property occurring in the performance of this contract.

14. Vehicular and General Public Liability:

14.1. The Contractor shall be completely liable for all vehicle damages and general public damage while in the performance of the required services. All claims brought to the attention of the Contractor shall be immediately investigated and validated claims be processed for settlement.

15. Claims, Complaints, and Disruptive Behavior:

15.1. Any claims of property and physical damage or missing/stolen property involving patient or employees shall be the responsibility of the Contractor. The GOVERNMENT assumes NO RESPONSIBILITY for such claims. All claims shall be addressed within five (5) working days unless extenuating circumstances warrant additional time and is authorized by the COR.

15.2. The Contractor shall promptly and courteously respond to all complaints within twenty-four (24) hours including complaints brought to Contactor’s attention by the COR. The Contractor shall maintain a written record of all complaints, both written and oral, indicating the identity of the individual, the nature of the complaint, and the Contractor’s response. The Contractor shall permit the Government to review such records quarterly.

15.3. All vehicle accidents or theft claims shall be immediately reported to VA Police and the COR.

16. Maintenance:

16.1. The Contractor shall provide all necessary labor, materials, supplies, repair parts, tools, equipment, transportation, and supervision to provide all intervening repair services, scheduled maintenance services, scheduled preventive maintenance inspections (PMI), and replacement of worn or defective parts for all Contractor owned vehicles. All vehicle services shall be based on the equipment manufactures recommended service and preventive maintenance procedures and schedules.

16.2. The Contractor shall provide the labor and supervision to conduct a driver’s pre- inspection check prior to operating Contractor provided electric vehicles to include seatbelt functionality, brake operation, windshield, and wiper blades (if applicable), head lights/driving headlights, brake lights/turn signals, tire wear/inflation, horn, and chocks, bricks, or boards (if applicable) to prevent vehicle from rolling off an incline. All vehicle checks shall be based on the equipment manufactures recommendations.

16.3. The Contractor shall be responsible for daily inspections (CHP approved inspection sheet), fuel, licensing, registration, qualified drivers, and all maintenance and repair services. If any safety issues are found during the daily inspection these must be fixed prior to start of the shift or a replacement vehicle shall be provided. All required documentation shall be available at any time upon request for review if necessary.

16.4. The Contractor shall ensure continuous vehicle availability to provide uninterrupted services by offering a same day replacement when one of the two primary vehicles becomes out of order and the 3rd for some reason cannot be utilized.

17. Tipping:

17.1. Contract staff shall not, under any circumstances, accept tips from patrons.

18. Reporting Procedures:

18.1. The Contractor shall submit monthly reports to the COR within five (5) days of the end of the month. Reports to the COR shall be submitted electronically via email to the COR (or designee). The reports shall be legible and easy to understand. Reports shall be signed by the authorized representative of the Contractor.

18.2. The reports shall include, but are not limited to, the following: Summary of the number of people pick up/drop-off per designated shuttle stop by time and date. Any unusual events by date. This shall include any accidents or special situations with patients, visitors, VA Employees, or VA volunteers. Reports or incidences in which the assistance of the VA Police was requested. Disclosure of all open claims for vehicle damage or lost/misplaced property.

18.3. The Contractor shall provide a sample of the types of report forms used on similar projects for approval at the Post-Award Conference for approval.

19. Changes:

19.1. The contractor is advised that only the Contracting Officer, acting within the scope of the contract has the authority to make changes which may affect the contract terms and conditions, quality, quantity, price, and/or delivery.

19.2. In the event the Contractor commits to such changes at the direction of any other person other than the Contracting Officer, the changes shall be considered to have been made without proper authority and no adjustment shall be made in contract price to cover any increase in costs incurred as a result thereof.

20. Security and Safety Requirements:

20.1. Contractor will not have access to patient records, data or VHA computer systems.

20.2. Contractor will always be required to wear all Personal Protective Equipment (PPE) if needed.

20.3. No government equipment will be used by the awarded Contractor.

21. Parking Policy:

21.1. Contractors and Employees are required to utilize the North parking lot only.

21.2. It is the responsibility of Contractor personnel to park only in designated parking areas. Parking information is available from the VHA Police. The VHA will not validate or make reimbursement for parking violations of the Contractor’s personnel under any circumstances.

22. VHA Supplemental Contract Requirements for Combatting COVID-19:

20.1 Contractor employees who work in or travel to VHA locations must comply with the following:

a. Documentation requirements:

1) If fully vaccinated, contractors shall show proof of vaccination.

i. NOTE: Acceptable proof of vaccination includes a signed record of immunization from a health care provider or pharmacy, a copy of the COVID-19 Vaccination Record Card (CDC Form MLS-319813_r, published on September 3, 2020), or a copy of medical records documenting the vaccination.

2) If unvaccinated, contractors shall show negative COVID-19 test results dated within three calendar days prior to desired entry date. Test must be approved by the Food and Drug Administration (FDA) for emergency use or full approval. This includes tests available by a doctor’s order or an FDA approved over-the-counter test that includes an affiliated telehealth service.

3) Documentation cited in this section shall be digitally or physically maintained on each contractor employee while in a VA facility and is subject to inspection prior to entry to VA facilities and after entry for spot inspections by Contracting Officer Representatives (CORs) or other hospital personnel.

4) Documentation will not be collected by the VA; contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect contractor employee health information and personally identifiable information.

20.2 Contractor employees are subject to daily screening for COVID-19 and may be denied entry to VA facilities if they fail to pass screening protocols. As part of the screening process contractors may be asked screening questions found on the COVID-19 Screening Tool. Check regularly for updates.

a. Contractor employees who work away from VA locations, but who will have direct contact with VA patients shall self-screen utilizing the COVID-19 Screening Tool, in advance, each day that they will have direct patient contact and in accordance with their person or persons who coordinate COVID-19 workplace safety efforts at covered contractor workplaces. Contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect contractor employee health information and personally identifiable information.

20.3 Contractor must immediately notify their COR or Contracting Officer if contract performance is jeopardized due to contractor employees being denied entry into VA Facilities.

20.4 For indefinite delivery contracts: Contractor agrees to comply with VHA Supplemental Contract Requirements for any task or delivery orders issued prior to this modification when performance has already commenced.

Page 1 of Page 1 of D.2 Quality Assurance Surveillance Plan (QASP) The contractor will be evaluated in accordance with the following:

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored.

· How monitoring will take place.

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor through contract modification. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO:

Organization or Agency:

b. Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR:

Quality Assurance Surveillance Plan Organization or Agency:

3. CONTRACTOR REPRESENTATIVES

The following employee(s) of the contractor serve as the contractor’s program manager(s) for this contract.

Primary:

Mauricio Ruiz Alternate:

4. PERFORMANCE STANDARDS

The contractor is responsible for performance of ALL terms and conditions of the contract. CORs will provide contract progress reports quarterly to the CO reflecting performance on this plan and all other aspects of the resultant contract. The performance standards outlined in this QASP shall be used to determine the level of contractor performance in the elements defined. Performance standards define desired services. The Government performs surveillance to determine the level of Contractor performance to these standards.

The Performance Requirements are listed below in Section 6. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the standard and assign a rating. At the end of the performance period, these ratings will be used, in part, to establish the past performance of the contractor on the contract.

5. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION. 100% surveillance will be conduct per SOW

10.1. The 20 passengers shuttle service will run Monday thru Friday from 6am to 6pm 12 hours per day, 5 days a week, 52 weeks a year. (Excluding Federal Holidays).

10.2. The Courtesy GEM E6 Electric vehicles or Golf Carts will run Monday thru Sunday from 6am to 6am 24 hours 7 days a week 52 weeks a year. (Including Federal Holidays).

10.3. The Dispatchers will run Monday thru Sunday from 6am to 6am 24 hours 7 days a week 52 weeks a year. (Including Federal Holidays).

b. PERIODIC INSPECTION. Inspections scheduled and reported quarterly per COR delegation or as needed. Random inspections may occur at any time and location.

c. VALIDATED USER/CUSTOMER COMPLAINTS.

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COR. The COR will accept those customer complaints and investigate.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

d. Verification and/or documentation provided by Contractor.

At the end of each month, the [insert title of person who will prepare the Contractor will prepare a written report for the COR summarizing the overall results of how many complain complains and the number of people pickup and drop off during regular business operations.

6. SAMPLE QASP PERFORMANCE REPORT DATE: __________________

The COR may require the contractor’s project manager, or a designated alternate, to meet with the COR and other government IPT personnel as deemed necessary to discuss performance evaluation. The COR will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor; however, if the need arises, the contractor will meet with the COR as often as required or per the contractor’s request. The agenda of the reviews may include:

1. Monthly performance assessment data and trend analysis

2. Issues and concerns of both parties

3. Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis

4. Recommendations for improved efficiency and/or effectiveness

Revision 03/18/2022 Page 16 of 81

Method Met AQL/DID NOT MEET AQL-

CPAR RATING/ADD COMMENTS

100% Monitor through COR

Monitor through COR

3 – Equipment & Maintenance program

Random Sampling of records

Periodic Inspection By the COR

Monitor through COR

See attached document: D.3 - Attachment 1 - Courtesy Shuttle Sign 2x2.

See attached document: D.4 - Attachment 2 - Tibor Rubin VA Medical Center Courtesy Shuttle Map.

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

Shuttle Service Monday thru Friday 6am to 6pm (Excluding Federal Holidays) Contract Period: Base POP Begin: 11-15-2022 POP End: 11-14-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

Golf Carts Monday thru Sunday 6am to 6am (Including Federal Holidays) Contract Period: Base POP Begin: 11-15-2022 POP End: 11-14-2023

PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

Dispatchers Monday thru Sunday 6am to 6am

Contract Period: Base POP Begin: 11-15-2022 POP End: 11-14-2023

PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

Shuttle Service Monday thru Friday 6am to 6pm

Contract Period: Option 1 POP Begin: 11-15-2023 POP End: 11-14-2024

PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

Golf Carts Monday thru Sunday 6am to 6am

Contract Period: Option 1 POP Begin: 11-15-2023 POP End: 11-14-2024

PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

Dispatchers Monday thru Sunday 6am to 6am

Contract Period: Option 1 POP Begin: 11-15-2023 POP End: 11-14-2024

PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

Shuttle Service Monday thru Friday 6am to 6pm

Contract Period: Option 2 POP Begin: 11-15-2024 POP End: 11-15-2025

PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

Golf Carts Monday thru Sunday 6am to 6am

Contract Period: Option 2 POP Begin: 11-15-2024 POP End: 11-15-2025

PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

Dispatchers Monday thru Sunday 6am to 6am

Contract Period: Option 2 POP Begin: 11-15-2024 POP End: 11-15-2025

PRODUCT/SERVICE CODE: V002 - Transportation/Travel/Relocation - Motor Pool and Packing/Crating: Motor Pool Operations

B.3 DELIVERY SCHEDULE

12.00

12.00

12.00

12.00

12.00

12.00

12.00

12.00

12.00

SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from 15 November 2022 through 14 November 2025.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered "issued" when—

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either—

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of Clause)

C.2 52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $1,000.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of $2,000,000.00;

(2) Any order for a combination of items in excess of $2,000,000.00; or

(3) A series of orders from the same ordering office within 30 days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 5 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

(End of Clause)

C.3 52.216-22 INDEFINITE QUANTITY (OCT 1995)

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the "maximum." The Government shall order at least the quantity of supplies or services designated in the Schedule as the "minimum."

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor's and Government's rights and obligations with respect to that order to the same extent as if the order were completed during the contract's effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after 14 November 2025.

(End of Clause)

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 15 days of contract expiration.

(End of Clause)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 15 days of contract expiration; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed three (3) years.

(End of Clause)

C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS

In accordance with FAR 28.307-2 and FAR 52.228-5, the following minimum coverage shall apply to this contract:

(a) Workers' compensation and employers liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy, except when contract operations are so commingled with a Contractor's commercial operations that it would not be practical to require this coverage. Employer's liability coverage of at least $100,000 is required, except in States with exclusive or monopolistic funds that do not permit workers' compensation to be written by private carriers.

(b) General Liability: $500,000.00 per occurrences.

(c) Automobile liability: $200,000.00 per person; $500,000.00 per occurrence and $20,000.00 property damage.

(d) The successful bidder must present to the Contracting Officer, prior to award, evidence of general liability insurance without any exclusionary clauses for asbestos that would void the general liability coverage.

(End of Clause) C.7 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

(a) The Contractor agrees to comply with any provision or clause that is incorporated herein by reference to implement agency policy applicable to acquisition of commercial items or components. The following provisions and clauses that have been checked by the Contracting Officer are incorporated by reference.

[X] 852.203–70, Commercial Advertising.

[] 852.209–70, Organizational Conflicts of Interest.

[] 852.211–70, Equipment…