36C26119Q0592-002.pdf

RFQ Questions

Technical

Please provide an overview of your proposed system(s) architecture (systems and equipment

Ap locations) with your bid.

How does your company perform system upgrades? How do they affect your customers’ operation? Give an example of a typical system upgrade procedure.

Which security accreditations or certifications does your company/datacenter maintain?

If you are proposing a cloud application, who maintains ownership of the data contained in your system? Describe the hosting environment with special focus on integrity, stability and safety of the data.

If your solution requires beacons throughout the facility do you provide them, or do you have a preferred vendor?

What is the process of updating maps and map data for wayfinding/ Guest WIFI operations?

Describe your integration strategy for third party applications.

Describe your preferred Wi-Fi, beaconing, and indoor positioning (IPS) partners. Include all partners you currently integrate with. Is your mapping technology agnostic to IPS systems?

Describe your ability to geo fence onsite locations.

Describe your ability to push location-based offers.

Describe your ability to integrate into a mobile application, website, as well as kiosks.

Describe your ability to integrate with parking and valet systems

Describe your ability to integrate with building maintenance work order systems.

Describe ability to have multiple versions of maps (patient facing map, employee facing map, groups etc.)

Describe ability to integrate with Outdoor maps (Ex: Google) API.

Describe ability to send directions from kiosk to mobile device.

Describe the ability to share your locations with other users.

Describe the ability to create an “Agenda” or your “journey”.

Vendor Project/Program management Information:

Describe your customization and extensibility capabilities.

Provide a description of your company’s backup / recovery and business continuity plans.

How does your company stay current with technology? What is your technical roadmap for the next year?

Describe your licensing and deployment certifications and/or process.

Describe your project management methodology for deploying your solutions.

Include a sample project plan. Be sure to include details on client responsibilities.

Describe the ability to customize the application(s). How do you support this?

Describe the training plan you intend to provide:

What content is available?

Is the training computer based or in-person?

Vendor information/performance

Number of years the company has provided a wayfinding solution (pertaining to the solution offered in this RFP)

Number of years the proposed product has been live in a production environment (pertaining to the solution offered in this RFP)

What other health systems are you currently working with?

What clients outside of healthcare do you work with?

Can you show us a few examples of companies that are similar in size, which you have implemented wayfinding for?

How many employees do you have, and do you have local (response within 2 hour) technicians?

Describe your ability to support the product(s) under consideration (MIST, Jibstream, Zivelo, etc). What is your company’s approach to customer support, including configuration and integration changes?