36C25924Q0053 0001_1.docx

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S201--660 (S4) EMS Housekeeping Services Federal contract opportunity
Solicitation number
36C25924Q0053
Issued by
Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 19

About this file

This document is a solicitation for housekeeping services at the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 19 facilities in Salt Lake City, Utah. The contractor will provide cleaning services in 14 buildings totaling over 1.3 million square feet, including the main hospital, outpatient clinics, administrative offices, Fisher House, and other ancillary buildings. Services include daily cleaning in patient areas, public spaces, offices, and more extensive floor care, carpet cleaning, and terminal cleaning of patient rooms on a periodic basis. The contractor must have an executive housekeeper and shift leaders who meet certification requirements. Pricing is provided by CLIN for base and option years with minimum staffing levels defined. The period of performance is one base year plus four option years. Response date for offers was extended to January 17, 2024.

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Q&A Solicitation # 36C25924Q0053

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

36C259-23-AP-4924

660-24-1-5053-0002 None 36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111 To all Offerors/Bidders

36C25924Q0053 01-09-2024

X

X

01/17/2024 5:00 PM MST

LOA# 660-3640162A1-5053-856400-2520 010056100

The purpose of this amendment is to:

1. Answer questions received - please see pages 2 and 3.

2. Revise the PRICE COST SCHEDULE - please see pages 3 through 7.

3. Revise the Performance Work Statement - please see pages 8 through 36.

The submittal due date for all offers has been extended and must be received via email at heather.clemons@va.gov no later than 5:00PM MST on 01/17/2024.

All other terms and conditions remain the same.

Additional Questions and Answers received regarding RFQ 36C25924Q0053:

Q. Please confirm that the government is providing cleaning equipment as indicated in the questions/answers provided with the Solicitation.

A. The Government will provide all supplies, chemicals and equipment necessary to perform daily services required except for the carpet shampooing and floor stripping equipment. The Contractor shall provide carpet shampooing equipment and floor stripping equipment. See revised Performance Work Statement attached (paragraph 1.16.8 Government Equipment and paragraph 1.17.8 Contractor is responsible for).

Q. If the contractor must in fact provide cleaning equipment, please indicate which equipment, if any, the government will provide.

A. The Government will provide all supplies, chemicals and equipment necessary to perform daily services required except for the carpet shampooing and floor stripping equipment. The Contractor shall provide carpet shampooing equipment and floor stripping equipment. See revised Performance Work Statement attached (paragraph 1.16.8 Government Equipment and paragraph 1.17.8 Contractor is responsible for).

Q. Please confirm that pagers and/or cellular phones will be provided by the government as indicated in Paragraph 1.17.8.

A. Yes, dedicated pagers and/or cell phones will be provided.

Q. Based on Paragraph 1.17.8, are there any supplies which must be provided by the contractor?

A. Yes, the Contractor shall be responsible for furnishing all housekeeping uniforms except for those provided by the Government such as scrubs and/or PPE.

Q. If the contractor is responsible for providing supplies can the government please indicate which these are?

A. The Government will provide all supplies/chemicals necessary to fulfill this contract.

Q. Will the contractor be provided with lockable storage space for storing its equipment and supplies?

A. Yes.

Q. Paragraph 1.5.6 above requires Shift Leaders for each work shift. Are The Shift Leaders “In Addition To” the mandatory staffing for each shift?

A. No, shift leads are included in the minimums staff requirements listed for each CLIN – see updated PRICE COST SCHEDULE attached.

Q. Page 6 of the RFP states that Main Hospital Building 1, Building 3, Building 32 (Fisher House), and Building 49: Police station are to be cleaned Saturday and Sunday, however, page 33 CLIN 0002 states that Fisher House is to be cleaned Monday through Saturday. Please advise, is Fisher House to be cleaned 6 days per week or 7 days per week?

A. 7 days per week – please see updated PRICE COST SCHEDULE attached.

Q. Please confirm that the only buildings that the Contractor is required to clean on Tuesday and Thursday is the Fisher House.

A. False – please see updated PRICE COST SCHEDULE attached.

Q. Page 8 para 1.5.13 Mentions resumes. Are resumes required to be submitted with proposal?

A. No, resumes will be submitted to the COR/POC after award and will be coordinated between awardee and COR/POC.

Q. The pricing by CLIN and the PWS don’t seem to be in alignment. Can the government clarify which is correct – the CLINs provided for pricing or the PWS?

A. Please see updated PRICE COST SCHEDULE attached.

Q. Can you confirm that we are required to have 12 individuals every day from Sunday - Saturday (7 days per week)?

A. Please see updated PRICE COST SCHEDULE attached.

Q. Will the contractor workers be attached to EMS cleaning staff to ensure areas of responsibility and coverage? As in supplemental staffing for the VA to utilize and direct?

A. No, the goal is for the Contractor workers to be independent of VA employed staff.

Q. There has been a revision to WDR 2015-5489 (Rev. 22) posted on Sam.gov on 12/26/23. Will there be an amendment posted to update the WDR so that everyone incorporates the correct wages into their quotes?

A. Yes, as of December 26, 2023 DOL Wage Determination 2015-5489, Revision 22 applies to this acquisition.

B.3 PRICE/COST SCHEDULE

POP: Base Year February 1, 2024 – January 31, 2025

CLIN
DESCRIPTION OF SERVICES
QTY
U/I
UNIT PRICE
TOTAL AMOUNT
0001
The contractor will provide coverage of all buildings (excludes bldg. 1 &14) for first and second shifts (minimum of 17 employees) to the VA Medical Center in Salt Lake City Monday, Tuesday, Wednesday, Thursday, and Friday, in accordance with the Performance Work Statement.

Contract Period: Base POP Begin: 02-01-2024 POP End: 01-31-2025

12
MO
$_________
$_____________
0002
The contractor will provide coverage of main hospital (bldg. 1, 3, 14 & 49) for three (3) different shifts (minimum of 15 employees) to the VA Medical Center in Salt Lake City Saturday and Sunday, in accordance with the Performance Work Statement.

Contract Period: Base POP Begin: 02-01-2024 POP End: 01-31-2025

12
MO
$_________
$_____________
0003
The contractor shall provide Fisher House Housekeeping Services in accordance with the Performance Work Statement. Two (2) employees (8 hours a day) Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday 9am - 5:30pm.

Contract Period: Base POP Begin: 02-01-2024 POP End: 01-31-2025

12
MO
$_________
$_____________
0004
Contractor will provide monthly floor services up to 100,000 square feet of carpet and 30,000 square feet of VCT per year in accordance with the Performance Work Statement.

Contract Period: Base POP Begin: 02-01-2024 POP End: 01-31-2025

12
MO
$_________
$_____________

POP: Option Year 1 February 1, 2025 – January 31, 2026

CLIN
DESCRIPTION OF SERVICES
QTY
U/I
UNIT PRICE
TOTAL AMOUNT
1001
The contractor will provide coverage of all buildings (excludes bldg. 1 &14) for first and second shifts (minimum of 17 employees) to the VA Medical Center in Salt Lake City Monday, Tuesday, Wednesday, Thursday, and Friday, in accordance with the Performance Work Statement.

Contract Period: Option 1 POP Begin: 02-01-2025 POP End: 01-31-2026

12
MO
$_________
$_____________
1002
The contractor will provide coverage of main hospital (bldg. 1, 3, 14 & 49) for three (3) different shifts (minimum of 15 employees) to the VA Medical Center in Salt Lake City Saturday and Sunday, in accordance with the Performance Work Statement.

Contract Period: Option 1 POP Begin: 02-01-2025 POP End: 01-31-2026

12
MO
$_________
$_____________
1003
The contractor shall provide Fisher House Housekeeping Services in accordance with the Performance Work Statement. Two (2) employees (8 hours a day) Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday 9am - 5:30pm.

Contract Period: Option 1 POP Begin: 02-01-2025 POP End: 01-31-2026

12
MO
$_________
$_____________
1004
Contractor will provide monthly floor services up to 100,000 square feet of carpet and 30,000 square feet of VCT per year in accordance with the Performance Work Statement.

Contract Period: Option 1 POP Begin: 02-01-2025 POP End: 01-31-2026

12
MO
$_________
$_____________

POP: Option Year 2 February 1, 2026 – January 31, 2027

CLIN
DESCRIPTION OF SERVICES
QTY
U/I
UNIT PRICE
TOTAL AMOUNT
2001
The contractor will provide coverage of all buildings (excludes bldg. 1 &14) for first and second shifts (minimum of 17 employees) to the VA Medical Center in Salt Lake City Monday, Tuesday, Wednesday, Thursday, and Friday, in accordance with the Performance Work Statement.

Contract Period: Option 2 POP Begin: 02-01-2026 POP End: 01-31-2027

12
MO
$_________
$_____________
2002
The contractor will provide coverage of main hospital (bldg. 1, 3, 14 & 49) for three (3) different shifts (minimum of 15 employees) to the VA Medical Center in Salt Lake City Saturday and Sunday, in accordance with the Performance Work Statement.

Contract Period: Option 2 POP Begin: 02-01-2026 POP End: 01-31-2027

12
MO
$_________
$_____________
2003
The contractor shall provide Fisher House Housekeeping Services in accordance with the Performance Work Statement. Two (2) employees (8 hours a day) Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday 9am - 5:30pm.

Contract Period: Option 2 POP Begin: 02-01-2026 POP End: 01-31-2027

12
MO
$_________
$_____________
2004
Contractor will provide monthly floor services up to 100,000 square feet of carpet and 30,000 square feet of VCT per year in accordance with the Performance Work Statement.

Contract Period: Option 2 POP Begin: 02-01-2026 POP End: 01-31-2027

12
MO
$_________
$_____________

POP: Option Year 3 February 1, 2027 – January 31, 2028

CLIN
DESCRIPTION OF SERVICES
QTY
U/I
UNIT PRICE
TOTAL AMOUNT
3001
The contractor will provide coverage of all buildings (excludes bldg. 1 &14) for first and second shifts (minimum of 17 employees) to the VA Medical Center in Salt Lake City Monday, Tuesday, Wednesday, Thursday, and Friday, in accordance with the Performance Work Statement.

Contract Period: Option 3 POP Begin: 02-01-2027 POP End: 01-31-2028

12
MO
$_________
$_____________
3002
The contractor will provide coverage of main hospital (bldg. 1, 3, 14 & 49) for three (3) different shifts (minimum of 15 employees) to the VA Medical Center in Salt Lake City Saturday and Sunday, in accordance with the Performance Work Statement.

Contract Period: Option 3 POP Begin: 02-01-2027 POP End: 01-31-2028

12
MO
$_________
$_____________
3003
The contractor shall provide Fisher House Housekeeping Services in accordance with the Performance Work Statement. Two (2) employees (8 hours a day) Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday 9am - 5:30pm.

Contract Period: Option 3 POP Begin: 02-01-2027 POP End: 01-31-2028

12
MO
$_________
$_____________
3004
Contractor will provide monthly floor services up to 100,000 square feet of carpet and 30,000 square feet of VCT per year in accordance with the Performance Work Statement.

Contract Period: Option 3 POP Begin: 02-01-2027 POP End: 01-31-2028

12
MO
$_________
$_____________

POP: Option Year 4 February 1, 2028 – January 31, 2029

CLIN
DESCRIPTION OF SERVICES
QTY
U/I
UNIT PRICE
TOTAL AMOUNT
4001
The contractor will provide coverage of all buildings (excludes bldg. 1 &14) for first and second shifts (minimum of 17 employees) to the VA Medical Center in Salt Lake City Monday, Tuesday, Wednesday, Thursday, and Friday, in accordance with the Performance Work Statement.

Contract Period: Option 4 POP Begin: 02-01-2028 POP End: 01-31-2029

12
MO
$_________
$_____________
4002
The contractor will provide coverage of main hospital (bldg. 1, 3, 14 & 49) for three (3) different shifts (minimum of 15 employees) to the VA Medical Center in Salt Lake City Saturday and Sunday, in accordance with the Performance Work Statement.

Contract Period: Option 4 POP Begin: 02-01-2028 POP End: 01-31-2029

12
MO
$_________
$_____________
4003
The contractor shall provide Fisher House Housekeeping Services in accordance with the Performance Work Statement. Two (2) employees (8 hours a day) Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday 9am - 5:30pm.

Contract Period: Option 4 POP Begin: 02-01-2028 POP End: 01-31-2029

12
MO
$_________
$_____________
4004
Contractor will provide monthly floor services up to 100,000 square feet of carpet and 30,000 square feet of VCT per year in accordance with the Performance Work Statement.

Contract Period: Option 4 POP Begin: 02-01-2028 POP End: 01-31-2029

12
MO
$_________
$_____________
BASE YEAR TOTAL
$
OPTION YEAR 1 TOTAL
$
OPTION YEAR 2 TOTAL
$
OPTION YEAR 3 TOTAL
$
OPTION YEAR 4 TOTAL
$

GRAND TOTAL BASE PLUS 4

HOUSEKEEPING PERFORMANCE WORK STATEMENT

1.1. CONTRACT TITLE: Housekeeping Services for the Veteran Affairs George E. Wahlen Medical Center Campus (VASLC), which includes main hospital Building 1 and 14, Buildings (2,3,4,5,6, 7, 8,9,16, 18, 38, 47, and 49) and the Fisher House.

1.2. GENERAL: This is a non-personnel service contract to provide housekeeping services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.3. DESCRIPTION OF SERVICES/INTRODUCTION: The Contractor shall provide all labor, supervision, management support, transportation, equipment, materials, and non-personal services necessary to provide complete hospital housekeeping, general housekeeping, and Regulated Medical Waste (RMW) collection as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in this contract.

Technical Exhibits specify housekeeping services required to curtail the spread of healthcare-acquired infections and to maintain sanitary standards established for the listed facilities belonging to the VASLC. The Contractor shall perform all required services in a sanitary, safe, and aesthetically pleasing condition.

All references to locations and functions of rooms and areas are as they will exist at the contract commencement date. Such references do not necessarily indicate that these locations or functional designations will remain stable and may be changed by the Contracting Officer (CO) when necessary to adjust for mission requirements. Where specified, performance measurements and standards may be used to achieve a variety of goals, including but not limited to, the collection of data to test the practicability of a measure or standard, to identify less than required compliance, and to collect data in support of "quality assurance."

The Contractor shall also be prepared to present a briefing regarding the manner in which he/she intends to accomplish contractual obligations. The technical statement is required with a technical review as part of the evaluation process. The contractor shall address the technical evaluation factors in the presentation prior to award.

1.4. PLACE OF PERFORMANCE: The following locations below are where services are needed.

A. Veteran Affairs George E. Wahlen Medical Center Campus: 500 S. Foothill Blvd.

Salt Lake City, UT 84148 B. Main Hospital: Building 1-Chapel, Compensation & Pension, Dermatology Clinic, Library, Medical & Surgical Inpatient Units, Pharmacy, Patient Services Center (Admission), Prosthetics Offices, X-ray/Imaging Center, Rehabilitation Medicine & Rehab Clinics, Women's Clinic and Building 14 - Emergency Department, Geriatric Clinics, Internal Medicine Clinics, Laboratory/Blood Draw, Medical Intensive Care Unit (MICU), Optician/Eye Glasses, Primary Care Clinics, Surgical Suites /Surgical Intensive Care Unit (SICU), Information Desk-Main Lobby, VA Police (Main Lobby Info Desk), Veterans Learning & Telehealth Education Center (VLTEC), SPS C. Building 2: GRECC Offices D. Building 3: Inpatient Psychiatry Unit, North Star Substance Abuse Programs, Vocational Rehab Program, Mental Health Admin., MIRECC, Clothing Closet E. Building 4: AMMS/Logistics Service/Fiscal Service/Human Resources, Center for Learning (COL), Employee Assistance Program Office, Employee Health Clinic F. Building 5: Dietetics - Dining Room G. Building 6: Engineering H. Building 7: Laundry and Lab Research I. Building 8: Voluntary Services and Veterans Transportation Program, Canteen & Retail Store, Multipurpose Center (MPC), Gymnasium J. Building 9: Auditorium, TeleEducation Classroom K. Building 16: Mental Health Outpatient Clinics (General Mental Health Clinic, L. PTSD, Mood & Anxiety, MHICM) M. Building 18: Emergency Operations Center N. Building 32: Fisher House O. Building 38: Grounds and Maintenance P. Building 47: Orthotics Q. Building 49: Police Station

1.4.1 Hours of Operation-

The Contractor shall perform services required by this Performance Work Statement (PWS) beginning Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.

The contractor shall perform weekend services on Sundays and Saturdays as required by this PWS:

A. Main Hospital: Building 1-Chapel, Compensation & Pension, Dermatology Clinic, Library, Medical & Surgical Inpatient Units, Pharmacy, Patient Services Center (Admission), Prosthetics Offices, X-ray/Imaging Center, Rehabilitation Medicine & Rehab Clinics, Women's Clinic and Building 14 - Emergency Department, Geriatric Clinics, Internal Medicine Clinics, Laboratory/Blood Draw, Medical Intensive Care Unit (MICU), Optician/Eye Glasses, Primary Care Clinics, Surgical Suites /Surgical Intensive Care Unit (SICU), Information Desk-Main Lobby, VA Police (Main Lobby Info Desk), Veterans Learning & Telehealth Education Center (VLTEC), SPS B. Building 3: Inpatient Psychiatry Unit, North Star Substance Abuse Programs, Vocational Rehab C. Building 32: Fisher House D. Building 49: Police Station The contractor shall perform weekly services Monday, Tuesday, Wednesday, Thursday, and Friday as required by this PWS:

A. Building 2: GRECC Offices B. Building 3: Inpatient Psychiatry Unit, North Star Substance Abuse Programs, Vocational Rehab Program, Mental Health Admin., MIRECC, Clothing Closet C. Building 4: AMMS/Logistics Service/Fiscal Service/Human Resources, Center for Learning (COL), Employee Assistance Program Office, Employee Health Clinic D. Building 5: Dietetics - Dining Room E. Building 6: Engineering F. Building 7: Laundry and Lab Research G. Building 8: Voluntary Services and Veterans Transportation Program, Canteen & Retail Store, Multipurpose Center (MPC), Gymnasium H. Building 9: Auditorium, TeleEducation Classroom I. Building 16: Mental Health Outpatient Clinics (General Mental Health Clinic, PTSD, Mood & Anxiety, MHICM) J. Building 18: Emergency Operations Center K. Building 32: Fisher House L. Building 38: Grounds and Maintenance M. Building 47: Orthotics N. Building 49: Police Station The Contracting Officer Representative (COR) must approve any changes to the Contractor’s work schedule in advance.

First shift, 0700 – 1530 (includes 30 minutes un-paid break) Second shift, 1500 – 2330 (includes 30 minutes un-paid break) Third shift, 2300 – 0730 (includes 30 minutes un-paid break) Fisher House (8 hour shift only) 0900 – 1730 (includes 30 minutes un-paid break)

1.5.STAFF AND WORK SCHEDULES:
1.5.1.Key Personnel: Includes the Executive Housekeeper (EH), and Shift Leaders. Key personnel shall be available, via telephone or pager, 24 hours a day, 7 days a week.
1.5.2.Task — Executive Housekeeper: The Contractor shall dedicate Executive Housekeeper (EH) staffing to execute managerial and administrative oversight of the hospital housekeeping requirements throughout VASLC.
1.5.3.Standard — Certification Requirements: The EH shall meet or exceed the following: be a certified member of the International Executive Housekeeper's Association (IEHA) and/or a current member of the American Society for Healthcare Environmental Services of the American Hospital Association, or have successfully completed a publicly-offered housekeeper's course certified by the IEHA, or have successful completion of a comparable formal Executive Housekeeper's Course emphasizing hospital disinfection and independently controlled by an in-service management training program. The EH shall comply with any industrial, State, or Federal continuing education requirements. Copies of Certifications shall be made available to the Government prior to award.
1.5.4.Standard — Experience Requirements: The EH shall possess a minimum of 5 years of experience, which includes at least of 3 years general housekeeping experience and 2 years of specific hospital housekeeping experience.
1.5.5.Standard — Executive Housekeeper Absence from Duty: If the EH is absent a normal 8-hour shift, the Contracting Officer or his/her designated representative shall be notified orally by the Contractor no later than 2 hours after the commencement of the designated 8-hour shift. For scheduled absences of a longer duration, the Contractor shall notify the Contracting Officer or his/her designated representative in writing at least 4 calendar days before any scheduled absence. Extended absences or the ongoing use of temporary personnel resulting in inadequate managerial oversight throughout VASLC may constitute nonperformance.
1.5.6.Task —Shift Leader Staffing: The Contractor shall ensure a shift leader is present for each scheduled shift of employees to execute work requirements. The shift leader(s) shall be fully capable of directing housekeeping staff to perform emergency cleaning when required. Emergencies consist of but are not limited to accidental discharge of the sprinkler system, leaking roofs, and plugged toilets.
1.5.7.Standard- Certification and Experience Requirements: Shift Leaders shall possess at least 1 year of experience within the last 3 years in hospital housekeeping services and meet or exceed comparable industry certifications (IEHA, etc.), training, and experience requirements to provide required service in a full-service outpatient clinic. Shift Leaders shall comply with industry, State, or Federal continuing education requirements.
1.5.8.Standard: All proposed substitutions of Shift Leaders shall be submitted in writing to the Contracting Officer's Representative (COR) at least 15 calendar days prior to the proposed substitution. All proposed substitutes shall possess qualifications at least equal to the qualifications of the person being replaced.
1.5.9.Standard: The Contractor shall provide designated key personnel who shall be immediately available for the Government to consult with 24 hours per day, seven days per week. The unavailability of key personnel to resolve contractual issues constitutes non-performance under the contract.
1.5.10.Standard: Certifications of technical capability shall be submitted at the time of proposal for Executive Housekeeper and Shift Supervisor/Leaders.
1.5.11.Standard: The contractor shall provide staffing consistent with all applicable housekeeping requirements in accordance with the identified herein.
1.5.12.Standard: The Government reserves the right to verify and confirm all certifications and technical capability provided, including (a) name and address of the health care facility; (b) certifications or memberships and/or completed courses cited above; and (c) copies of the formal training programs considered comparable to the IEHA curriculum (if not previously furnished).
1.5.13.Standard: The Contractor agrees to assign to the contract tasks those persons whose resumes were submitted with its proposal and who are necessary to fulfill the requirements of the contract as "key personnel". No substitutions may be made except in accordance with this clause.
1.5.14.Standard - Work Scheduling: The Contractor shall provide to the COR monthly all work schedules at least 30 calendar days prior to the month of accomplishment. The Contractor shall appropriately schedule work/phasing to minimize the impact on routine Government operations (all areas) and patient traffic flow. Schedules shall include the date, show the phasing of work by room/area/building/wing throughout the work period, and show the schedule of completion of each task requirement.

1.5.15 Standard - Schedule Changes: The Contractor shall submit written schedule changes to the COR at least 24 hours in advance of beginning the output.

1.5.16. Standard — Personnel Roster: The Contractor shall submit a copy of its personnel roster to the COR for all personnel working in the facility no later than 30 calendar days from the date of award. Updated personnel rosters (to include any required documentation for security/installation requirements for personnel) shall be submitted as changes occur and in sufficient lead time to allow/enable the Government to conduct required clearances prior to a new employee commencing with services. Proposed employees who have not been cleared and listed on the approved personnel roster shall not be allowed to work anywhere within VASLC.

1.6.TRAINING:
1.6.1.Task: The Contractor shall ensure that all housekeeping employees attend the Contractor's monthly in-service training sessions on mandatory contract and VASLC-required topics.
1.6.2.Standard: The Contractor shall provide immediate for new employees and monthly and thereafter annual refresher training for all employees covering all topics and areas in the orientation training program. Every twelve-month period, safety and infection prevention and control classes shall be provided. The Contractor shall provide training for the purpose of updating and correcting deficiencies in individual performance found as a result of the Contractor's Quality Control Program (QCP), the Government's Performance Assessment Plan (PAP), or supervisory review. The Contractor shall provide training schedules to the COR and shall ensure that all personnel attend. Within 30 days after the contract award, provide the Government with a copy of your company's QCP.
1.6.3.Standard: The Contractor shall provide initial orientation and continuing education documentation or certificates for all employees (including the purpose of training) if and when requested by the COR. Records shall be kept by the Contractor, available for review at the request of the Government and a copy given to the COR for the contract records. Records shall indicate by name who attended, date and time, a brief overview of the subject, and instructor's name, and all attendees shall "sign in." A copy of employee training files shall be consistent with the training program required for all VASLC staff members and maintained.
1.6.4.Standard: Orientation training covering the topics below shall be started and completed within 2 weeks prior to the start of work for all employees who have never received orientation training in hospital/healthcare housekeeping. Employee(s) not previously trained in healthcare housekeeping, including infection prevention and control may not be assigned to work until this training requirement is completed. Employees, who have had previous healthcare training, are required to complete retraining and/or specified training for VASLC within 2 weeks after starting work. Orientation training shall include but is not limited to the following topics:
1.6.5.Standard: A general orientation of basic bacteriological concepts, including the basics of how disease is caused, and transmitted, and how it can be prevented, reduced, or contained through proper hand hygiene and hospital housekeeping methods.
1.6.6.Standard: An initial orientation as required by Occupational Safety and Health Administration (OSHA) and TJC and at least annually thereafter, on topics concerning Occupational Exposure to Blood Borne Pathogens.
1.6.7.Standard: Complete instruction on the proper selection, measurement, use of disinfectants, cleaning supplies, procedures for replenishing supplies, and use of sustainable green cleaning products.
1.6.8.Standard: Instructions on floor-care application and maintenance to include: stripping, waxing, buffing, spray buffing, dust, and damp mopping.
1.6.9.Standard: Proper care and preventative maintenance of government-furnished equipment and supplies.
1.6.10.Standard: The Contractor shall be familiar with local fire prevention, safety, TJC criteria, and applicable hospital and local base regulations and policies (including disaster plan and base access).
1.6.11.Standard: Familiarization with all Contractor printed technical, Procedural Manual, and Hazardous Communication Exposure Control Programs. Hazardous Communication Program shall include procedures for handling all hazardous housekeeping chemicals, storage of those chemicals and procedures for accidental exposure or ingestion (Safety Data Sheets), and use of Government forms for recording and upkeep of the program.
1.6.12.Standard: Role of housekeeping in the healthcare facility, its effect on the health and well-being of patients proper attitude towards patients, visitors, and staff members, and techniques for cleaning all "Type Service" areas.
1.6.13.Standard: Contractor shall provide 30 days' notification prior to training to allow proper scheduling. VASLC staff members selected by the COR will at times be sent to observe the Contractor's training program for adequacy.
1.7.CONTINUING EDUCATION: The Executive Housekeeper shall attend at least one contract-related continuing education course yearly prior to the assignment anniversary date in one or more of the following areas: (a) recent developments in infection prevention and control, (b) hospital housekeeping supplies and/or equipment, and (c) procedures and techniques. Upon completion of the course, the certification shall be presented to the COR and included in the personnel portion of the contract file.
1.7.1.Standard- The contractor shall provide initial orientation and continuing education training in environmental services and VASLC contract requirements for all employees.
1.7.2.Standard: The Contractor shall provide initial orientation and continuing education documentation/certificates for employees (including the purpose of training) if and when requested by the COR.
1.8.UNIFORMS: The Contractor shall provide all housekeeping employees, other than the Executive Housekeeper, uniforms (shirts and pants) of distinctive color and design distinguishable from all other VASLC departmental uniforms.
1.8.1.Standard: Contractor employees shall wear a clean uniform each day and comply with general hygiene requirements commensurate with working in a hospital environment. Loose ties, loose shirts, loose ends, loose-fitting belts, and hats, shall not be permitted as part of the uniform. Sandals or open-toed shoes are prohibited. Artificial nails shall not be permitted per Infection Prevention and Control Standards.
1.8.2.Standard: All of the Contractor's employees shall wear Government-provided surgical scrubs when working in Type I Service areas where scrubs are required.
1.8.3.Standard: The Contractor shall provide any Personal Protective Equipment/Clothing (PPE) and devices (i.e., rubber aprons, safety gloves, safety shoes, outdoor gear, etc.) at its expense. The Contractor is responsible for performing medical and respirator fit testing in accordance with 29 Code of Federal Regulation (CFR) 1910.134).

Respiratory Protection involving the N95. This testing is for the N95 respirator and is provided by the Government to all Contractor employees required to wear them where exposure to Tuberculosis is possible. Contractor employees working in the Regulated Medical Waste area shall wear fluid-resistant disposable coveralls. Coveralls shall be removed prior to leaving this area when work is completed or upon being used in another area. Appropriate PPE will be required for Type III Service terminal cleaning.

1.8.4. Standard: All housekeeping personnel shall display a VASLC identification badge as part of their uniform. This identification badge shall be worn at all times and be clearly visible.

This ID remains the property of the Government and shall be returned upon contract completion or at the time an employee terminates employment. It is the Contractor's responsibility to ensure that all Government badges are returned to COR within 24 hours of termination. The government reserves the right to confiscate the identification badge whenever the need/situation arises. The COR and EH shall discuss the need to confiscate the badge prior to confiscating the identification badge.

1.9.HEALTH REQUIREMENTS: The Contractor shall be responsible for all required pre-employment physical examinations at no additional cost to the Government unless otherwise approved by the Contracting Officer.
1.9.1.Standard: The Contractor shall provide renewal certificates, detailing compliance with health requirements, annually or as requested by the COR for each employee.
1.9.2.Standard: Contractor employees who have accidental percutaneous (needle stick), ocular, or mucous membrane exposure to blood or other body fluids, or other injuries while working in VASLC facilities, will report all injuries to the COR. The contractor will be responsible for all medical treatment and costs.
1.9.3.Standard: Contractor personnel (assigned to work in patient treatment areas) who have been absent due to a potentially transmittable illness or for a period of 3 or more duty days shall present a statement from a physician that they are free from illness or disease before being allowed to return to duty. A copy of the physician's statement shall be submitted to the COR upon the employee's return.
1.9.4.Standard: The Government reserves the right to require examinations or reexaminations of any employee as determined necessary by the COR. Any such examinations shall be performed by the Government at Government expense.
1.9.5.Standard: Contractor staff shall have received required immunizations (screenings and vaccines) prior to beginning work at the VASLC, and thereafter at the frequency stipulated in the table below. The Contractor shall forward current immunization records for all employees within 5 calendar days of any Government request. Contractor shall forward Tuberculosis and Hepatitis B test results to the COR before start of work and within five calendar days of request by the COR.
Screenings
Compliance Frequency
Notes
TB screening for clearance
Within 3 months of hire/IGRA or two-step testing
Proof of f/u if positive; Repeat annual for high risk areas
Vaccinations
Compliance Frequency
Notes
Hepatitis B
Proof of Vaccines or titer
Per BBP protocol for position
Influenza
Proof of Vaccine or DON mask
Annually
MMR
Proof of 2 Vaccines or titer
all
Varicella
Proof of Vaccine or titer
all
Tdap (one time) or Td
Proof of Vaccine
Every 10 years

*Immunizations should be provided if employee is not immune. Per the VHA Center for Engineering and Occupational Safety and Health Update: update January 2018*

1.9.6. Standard: Special immunizations and biological testing may be administered by the VASLC at Government expense in the event of unusual risk situations. If required by the VASLC Infection Control Committee (ICC), the Government will provide screening of Contractor staff. This will include Tuberculosis and Hepatitis-B test results.

1.10.PERSONNEL MISCELLANEOUS:
1.10.1.Standard: Contractor employees shall be able to read, write, speak, and understand English in order to effectively communicate with Government personnel.
1.10.2.Standard: The Contractor shall turn in total monthly hours worked on the first day of every month for the previous month to the COR.
1.11.SECURITY REQUIREMENTS:
1.11.1.All contractor employees are subject to the same level of investigation as VA employees who have access to VA sensitive information or access to VA facilities. The background investigation includes the following requirements: 1) Completed documentation 2) Fingerprints 3) Completion of OPM’s e-QIP Questionnaire. The Contractor is required to fulfill all security requirements. The Contractor, upon completion of fingerprinting, and an initial suitability determination, may be authorized tentative access to start the performance period of the contract, but only on condition of completion of all security requirements. This requirement is applicable to all subcontractor personnel requiring the same access.
1.11.2.Standard - Background Checks: Employee background checks, to include checks of areas of residence for the last seven years, shall be accomplished by VASLC for all employees. Contractor shall submit an initial personnel roster to the COR within 30 calendar days of award for all personnel (name, date of birth, and social security number) proposed to provide housekeeping services. Background checks shall first be submitted to the COR and the COR will submit it to the appointed Security reviewers for initial acceptance. Updated rosters shall be forwarded to COR as changes in personnel occur. Contractor employees shall not be permitted to work at the VASLC until the security check has been initiated and accepted. Any subsequent reports from security checks prohibiting the Contractor's personnel from providing services shall be brought to the immediate attention of the COR. The Contractor shall immediately remove the employee within 24 hours of COR notification. Removal of the employee shall not relieve the Contractor of its obligations to perform under the contract.
1.11.3.Standard: The Government reserves the right to require removal from the job-site any Contractor employee who endangers persons or property (e.g., under the influence of drugs, alcohol, etc.) and whose continued presence at the VASLC is inconsistent with the interest of facility security. Further, the Government reserves the right to refuse or permit entry on the installation of any Contractor employee who is wrongfully appropriating and/or disposing of Government property. In such cases, the Contracting Officer or his designated representative will advise the Contractor of reason for requesting an employee's removal or withdrawing his permit to enter the facility. The Government reserves the right to confiscate any contractor employee's ID badge. The contractor shall forward the terminated employee's ID badge to the COR within 24 hours of any employee's removal.

Removal for such cause does not relieve the Contractor of the requirement to provide sufficient personnel to execute requirements under the contract.

1.11.4.Standard: Contractor personnel shall observe and comply with all rules, policies, and regulations prescribed by this installation and other federal authorities concerning eating/smoking areas, fire, safety, sanitation, security and possession of firearms or other lethal weapons
1.11.5.Standard: Contractor employees shall immediately depart the facility upon completion of their assigned shift.
1.11.6.Standard: The Contractor shall not employ aliens who do not have a valid U.S. Immigration Form 1-151, Alien Registration Card, in the performance of the work under this contract in violation of the Immigration Laws of the United States. The Contractor shall require such documentary evidence of his/her employees and take such other action as is reasonably necessary to ensure compliance with this provision. Once award is made, all employees of the Contractor will have the same level of investigation as VA employees who have access to VA sensitive information or access to VA facilities. The background investigation includes the following requirements: 1) Completed documentation 2) Fingerprints 3) Completion of OPM’s e-QIP Questionnaire. The Contractor is required to fulfill all of the security requirements.
1.11.7.Standard - Motor Vehicle Registration: All motor vehicles operated on this installation by the Contractor and its employees shall be registered in accordance with State of Utah registration procedures.
1.11.8.Standard: All Contractor employees/representatives entering the Government installation shall abide by all security regulations for the installation which may be in effect during the contract period and shall be subject to such checks as may be deemed necessary to ensure that no violations occur. No employee will be permitted on the installation when such checks reveal that his/her presence would be detrimental to the security of the installation.
1.11.9.Standard: The Contractor shall obtain all local, State and Federal Government licenses, passes and permits necessary prior to commencement of services.

1.11.10. Standard - Meetings and Committee Membership: The COR may require the Executive Housekeeper to attend scheduled and unscheduled meetings as required, at no additional cost to the Government.

1.12.BUILDING SECURITY:
1.12.1.Standard — Keys: The Contractor shall be provided key/FOBS (and/or access cards) or allowed access to all buildings and rooms requiring cleaning. The Government may choose to accompany Contractor personnel when in certain secured areas. Keys provided to the Contractor shall not be duplicated or removed from the premises. All keys/FOBS not issued for the day shall be retained in a designated locked metal key box. In the event that a master key/ FOB is lost or duplicated by a Contractor's employee, all locks and keys to that system will be replaced by the Government. The Contractor shall reimburse the Government for the total costs involved. The Contractor's Executive Housekeeper shall sign for all keys/ FOBS issued by the VASLC Facility Manager. The Contractor shall maintain all record keeping and maintenance in accordance with security and key control regulations as set forth in applicable VA regulations.
1.12.2.Standard: The Contractor shall be liable for any unauthorized use of keys/ FOBS, or negligent employee conduct in work areas (work area is defined in PWS Section 1.4, Place of Performance) within that directly results in damage, loss, or theft of Government property.
1.12.3.Standard: The Contractor shall secure all work areas after completion of work. The COR shall be immediately notified of any security issue.
1.13.SAFETY:
1.13.1.Standard: The Contractor shall exercise all standard safety precautions (e.g., warning signs, interruption of work, phasing of work, etc.) to allow safe passage of patients, visitors, personnel, equipment, or carts in work areas.
1.13.2.Standard - Accident Reports: The Contractor shall submit accident reports in accordance with the provisions of VASLC policy. A copy of all accidents shall be furnished within 3 working days to the COR who, in turn, will forward it to the VASLC Safety Officer.

1.13.3 Handling/Cleaning of Government Furniture/Equipment.

1.13.4.Standard: The Contractor shall not unplug Government equipment that is plugged in for recharging.
1.13.5.Standard: The Contractor shall move furniture and equipment as required to execute housekeeping duties. Exceptions to this standard are modular furniture assemblies and extremely heavy equipment. If the Contractor feels that they might cause damage to furniture or equipment, the Contractor shall contact the COR and explain the circumstances before moving furniture or equipment.
1.13.6.Standard: The Contractor shall be liable for damages incurred while moving or handling equipment/furniture including damage to any part of the building structure if negligence is implicated. Furthermore, the Contractor shall be liable for damage to Governments property or work areas caused as a direct result of Contractor negligence, equipment, or supplies. Contractor is to notify COR of damage in writing within 24 hours.

NOTE: The Contractor is advised that the Government, not the Contractor, is responsible for moving specific computerized medical, electrical, and/or electronic equipment.

1.14.DEFINITIONS: The following terms used throughout this PWS shall have the following meanings:
1.14.1.Contractor: A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.
1.14.2.Contracting Officer: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.
1.14.3.Contracting Officer’s Representative: An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.
1.14.4.Deliverable: Anything that can be physically delivered but may include non-physical things such as meeting minutes.

1.14.5 Performance Requirements Summary (PRS): A document that captures in table form the statements, standards for each statement.

1.14.6.Acceptable Quality Level (AQL): is an acceptable performance variation to standards established in the PWS for each task statement.
1.14.7.Quality Insurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards and a planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirement are established; products and services conform to technical requirements; and satisfactory performance is the end result.
1.14.8.Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.
1.14.9.Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

1.14.10. Advisory Documents: Directives, which the Contractor may use for information and guidance and which are not binding for compliance.

1.14.11. Blood borne Pathogens Standards: The Occupational Safety and Health Administration (OSHA) standard to eliminate or minimize occupational exposure to Hepatitis B Virus (HBV), Human Immunodeficiency Virus (HBV), and other blood borne pathogens.

1.14.12. Steadfast Policing: The clean-up of papers and any other debris, removing spills, vomitus, spots and marks from walls, loading docks, walkways, entrances, parking lots, interior planters, floors, carpets, furniture, exterior trash receptacles and cigarette ash trays/receptacles.

1.14.13. Disinfection Cleaning: Falls between the processes of physical cleaning and sterilization as the elimination of disease-producing microorganisms, but not spores, from inanimate objects via pasteurization or liquid chemicals. Create a clean, safe, attractive environment for patients, staff, and visitors.

1.14.14. Facility Defects: Flaws in the physical plant caused by age, breakdown, damage, or other causes. These may be cosmetic or causing further damage to personnel. The Government will identify defects as routine or emergency based upon urgency of repair.

1.14.15. Hard Surface Floors: Floor surfaces that do not require application or removal of floor finish or polishing. Examples include grouted tile floors in latrines and utility rooms.

1.14.16. Infection Control Committee (ICC): A designated group of hospital staff responsible for monitoring the total infection control program within the medical facility.

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