QASP NTX Reference Lab.pdf

QASP

1. QUALITY CONTROLS: At the end of each quarter, the contractor shall provide to the Laboratory Manager and COR a cumulative (year-to-date) summary report by test. The report shall include at minimum the following:

• Number of tests performed

• Number of test rejections with reason for rejection

• Turn Around Time (TAT) for each test order during that quarter

• The top 20 tests performed for VANTHCS by month each quarter.

• Monthly summary sheet by dollar volume for each test in descending order of dollar volume with volume of tests ordered, unit charge for each test, total charges for each month and year to date.

A) Contractor shall immediately advise the Laboratory Manager and COR of any changes in methodology, procedure, reference ranges and any new test introduced, including CPT code.

B) Contractor shall provide the following information annually during the life of the contract:

1. Indication of average monthly volume of specified tests listed in this contract.

2. Address of processing sites under contract.

3. Proficiency testing data including a list of tests outside of the -+2SD range for the past two

(2) years.

C) Contractor agrees to maintain the satisfactory service, reporting systems and quality control as specified herein. Acceptable performance will be determined annually by the criteria listed below.

Scoring – Average score value per category:

• Exceptional – 4

• Very Good – 3

• Satisfactory – 2

• Marginal – 1

• Unsatisfactory <1

Standard Task Indicator Acceptable Quality

Level

Method of

Surveillance

Incentive

Minimal unsuccessful performance due to instrument or reagent issues.

Quality

Assurance

Successful peer group comparison

90% satisfactory performance to peer group.

Exceptional: 100%

Very Good: 95-99%

Satisfactory: 90-94%

Marginal: 85-89%

Unsatisfactory:

<85%

• Proficiency testing survey reports

Exercise of

Option Period

Result delays are minimal.

Turnaround time

90% within established turnaround time annually.

Satisfactory: 90-94%

Marginal: 85-89%

Unsatisfactory:

<85%

• Problem records

• Send out records

• TAT reports

Telephone

Support is responsive.

Telephone inquiries

100% Issues resolved

Exceptional: 100%

Very Good: 98-99%

Satisfactory: 95-97%

Marginal: 85-89%

Unsatisfactory:

<85%

• Problem records Exercise of

Option Period

Invoices are submitted monthly.

Cost Control

Invoice

Accountability

100% Invoices received through

OLCS via Austin, Texas

• Invoice records Exercise of

Option Period

Invoices are itemized by service or product received.

Invoice

Verification

80% Invoices contain all necessary information for proper processing.

Excellent: 95-100%

Very Good: 90-94%

Satisfactory: 85-89%

Marginal: 80-84%

Unsatisfactory:

<80%

• Invoice records Exercise of

Option Period

Contractor will provide proactive notification of changes.

Notification of significant changes in reagent and equipment modifications

100% Proactive notifications.

• Quality Bulletins

• Customer Letters

• Customer Contact

Exercise of

Option Period

Timely recall notification of reagent and supplies.

Recall

Notification

100% Recall notifications within

1 month of issuance.

• Quality Bulletins

• Customer Letters

• Customer Contact

Exercise of

Option Period

Works with customer to resolve complaints.

Customer

Satisfaction

Substantiated complaints

No unresolved substantiated customer complaints per year

• Order records

• Invoice records

• Customer communications

• Problem records

• Troubleshooting records

Exercise of

Option Period

Timely follow-up on complaints.

Complaint

Handling

90% Complaint follow-up within 24 hours of initial complaint or within agreed upon timeframe.

Satisfactory: 90-94%

Marginal: 85-89%

Unsatisfactory:

<85%

• Order records

• Invoice records

• Customer communications

• Problem records

• Troubleshooting records

Exercise of

Option Period

D. The Government may evaluate the quality of the professional and administrative services provided but retains no control over the medical professional aspects of services rendered (e.g., professional judgments, diagnosis for specific medical treatment).