36C25724Q0616.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

519-25-1-534-0001

36C25724Q0616

Lesley Kitchen none 07-25-2024

3PM CDT

36C257 Department of Veterans Affairs NCO 17 North Texas Healthcare System Regional Procurement Office West (RPO-W) 124 E. Hwy 67, Suite 100 Duncanville TX 75137

X 100

X

541519

$34 Million

N/A

X

36C257

Department of Veterans Affairs VISN 17 North Texas Healthcare System

300 W Veterans Blvd #101 Big Spring TX 79720

36C257

NCO 17

Department of Veterans Affairs North Texas Veterans Health Care Center

This is accomplished through the Tungsten Network located at:

http://www.fsc.va.gov/einvoice.asp This is mandatory and the sole method for submitting invoices.

(877) 353-9791 (512) 460-5540

See CONTINUATION Page

Description: Communication and Digital Display Services

The Contractor shall provide Communication and Digital Display services in accordance with the SOW. This is IAW

FAR part 13.

NOTIFICATION TO OFFERERS:

Offerors must complete and return all incoramtion designated in section E prior to the time specified in block 8 of the SF 1149 Pg 1.

Blocks 30a,30b, and 30c on page 1 of the SF 1449 must be completed and signed in order to be considered for award.

Required documents and instructions for quote submssion are included in the Addendum to FAR 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services

See CONTINUATION Page

X 1

Latasha Messer Contracting Officer

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 DELIVERY SCHEDULE

B.4 STATEMENT OF WORK

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)... 33

C.5 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.6 VAAR 852.201-70 CONTRACTING OFFICERS’S REPRESENTATIVE (DEC 2022

C.7 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.8 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.9 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.10 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

(NOV 2018)

C.11 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) . 41

C.12 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (MAY 2024)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

INTENTIONALLY LEFT BLANK

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.4 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT

ORDERS—REPRESENTATION AND DISCLOSURES (DEC 2023)

E.5 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(SEP 2018)

E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Name: _____________________________ Address: _____________________________ City/State/Zip:_____________________________ POC Name:_____________________________ POC Phone: _____________________________ POC Email:_____________________________

DUNS:_____________________________

TIN:_____________________________

b. GOVERNMENT: Contracting Officer 36C257 Latasha Messer Latasha.Messer2@va.gov

Department of Veterans Affairs NCO 17 North Texas Healthcare System Regional Procurement Office West (RPO-W) 124 E. Hwy 67, Suite 100 Duncanville TX 75137

Contract Specialist 36C257 Lesley Kitchen Lesley.kitchen@va.gov Department of Veterans Affairs NCO 17 North Texas Healthcare System Regional Procurement Office West (RPO-W)

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

12.00 MO __________________ __________________

PP-VCNVPWR-4.0_HARDWARE - Digital Waiting Room Program

Hardware Package (Includes proprietary PatientPoint media player, 50" digital screen, flat wall mount bracket. Annual Subscription Fee, QTY 45

Contract Period: Base POP Begin: 10-01-2024 POP End: 09-30-2025

LOCAL STOCK NUMBER: PP-VCNVPWR-4.0_HARDWARE

PP-VIXR-4.0_HARDWARE - Interactive Exam Room Hardware

Package (includes proprietary Patient Point 22" digital touchscreen with built in media player, wall mounting hardware. Annual Subscription Fee, QTY 60 Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-VIXR-4.0_HARDWARE

PP-VCN-4.0_SOFTWARE - Proprietary Software licensing for

Waiting area screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 35 Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-VCN-4.0_SOFTWARE

- PP-VPWR-4.0_SOFTWARE - Proprietary Software Licensing for

Staff-Facing Screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 10 Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-VPWR-4.0_SOFTWARE

PP-VIXR-4.0_SOFTWARE - Proprietary software Licensing for VIXR includes; PatientPoint exclusive disease-state content including topic summaries, interactive tools, 3D anatomicals, animated content and videos. Online customer portal access, content management support for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 60 Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-VIXR-4.0_SOFTWARE

PP-VCNVPWR-4.0_MSS - Remote MSS for VCN VPWR includes remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure. Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 45 Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-VCNVPWR-4.0_MSS

PP-VIXR-4.0_MSS - Remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure, Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 60 Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-VIXR-4.0_MSS

PP-CELLULAR-CNT - Cradlepoint cellular devices with wi-fi access to all PatientPoint devices. (Power must be available at device location). Annual Subscription Fee, QTY 43 Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-CELLULAR-CNT

PP-CELLULAR-CNT-GUEST - Cradlepoint cellular devices with add-on guest wi-fi access for designated waiting areas. Includes disclaimer and PatientPoint hosted landing page. (Power must be available at device location). Annual Subscription Fee, QTY 12 Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-CELLULAR-CNT-GUEST

PP-CELLULAR-CNT-BOOSTERS - Cellular Connectivity Booster installed in pre-determined areas to improve signal strength in designated area (Power must be available at device location).

Annual Subscription Fee, Base Year POP 10/01/2024 - 09/30/2025

QTY 10

Contract Period: Base POP Begin: 10-01-2024

LOCAL STOCK NUMBER: PP-CELLULAR-CNT-BOOSTERS

Hardware Package (Includes proprietary PatientPoint media player, 50" digital screen, flat wall mount bracket. Annual Subscription Fee, QTY 45

Contract Period: Option 1 POP Begin: 10-01-2025 POP End: 09-30-2026

Package (includes proprietary Patient Point 22" digital touchscreen with built in media player, wall mounting hardware. Annual Subscription Fee, QTY 60 Contract Period: Option 1 POP Begin: 10-01-2025

Waiting area screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 35 Contract Period: Option 1 POP Begin: 10-01-2025

Staff-Facing Screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 10 Contract Period: Option 1 POP Begin: 10-01-2025 includes; PatientPoint exclusive disease-state content including topic summaries, interactive tools, 3D anatomicals, animated content and videos. Online customer portal access, content management support for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 60 Contract Period: Option 1

POP Begin: 10-01-2025 remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure. Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 45 Contract Period: Option 1 POP Begin: 10-01-2025

PP-VIXR-4.0_MSS - Remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure, Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 60 Contract Period: Option 1 POP Begin: 10-01-2025 to all PatientPoint devices. (Power must be available at device location). Annual Subscription Fee, QTY 43 Contract Period: Option 1 POP Begin: 10-01-2025 add-on guest wi-fi access for designated waiting areas. Includes disclaimer and PatientPoint hosted landing page. (Power must be available at device location). Annual Subscription Fee, QTY 12 Contract Period: Option 1

POP Begin: 10-01-2025 installed in pre-determined areas to improve signal strength in designated area (Power must be available at device location).

Annual Subscription Fee, QTY 10 Contract Period: Option 1 POP Begin: 10-01-2025

Hardware Package (Includes proprietary PatientPoint media player, 50" digital screen, flat wall mount bracket. Annual Subscription Fee, Base Year POP 10/01/2024 - 09/30/2025 QTY 45 Contract Period: option 2 POP Begin: 10-01-2026 POP End: 09-30-2027

Package (includes proprietary Patient Point 22" digital touchscreen with built in media player, wall mounting hardware. Annual Subscription Fee, QTY 60 Contract Period: Option 2 POP Begin: 10-01-2026

Waiting area screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 35 Contract Period: option 2 POP Begin: 10-01-2026

- PP-VPWR-4.0_SOFTWARE - Proprietary Software Licensing for Staff-Facing Screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 10 Contract Period: option 2 POP Begin: 10-01-2026 includes; PatientPoint exclusive disease-state content including topic summaries, interactive tools, 3D anatomicals, animated content and videos. Online customer portal access, content management support for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 60 Contract Period: option 2 POP Begin: 10-01-2026 remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure. Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 45 Contract Period: option 2 POP Begin: 10-01-2026 versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure, Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 60

Contract Period: option 2 POP Begin: 10-01-2026 to all PatientPoint devices. (Power must be available at device location). Annual Subscription Fee, QTY 43 Contract Period: option 2 POP Begin: 10-01-2026 add-on guest wi-fi access for designated waiting areas. Includes disclaimer and PatientPoint hosted landing page. (Power must be available at device location). Annual Subscription Fee, QTY 12 Contract Period: option 2 POP Begin: 10-01-2026 installed in pre-determined areas to improve signal strength in designated area (Power must be available at device location).

Annual Subscription Fee, QTY 10 Contract Period: option 2 POP Begin: 10-01-2026

Hardware Package (Includes proprietary PatientPoint media player, 50" digital screen, flat wall mount bracket. Annual Subscription Fee, QTY 45

Contract Period: Option 3 POP Begin: 10-01-2027 POP End: 09-30-2028

Package (includes proprietary Patient Point 22" digital touchscreen with built in media player, wall mounting hardware. Annual Subscription Fee, QTY 60

Contract Period: option 3 POP Begin: 10-01-2027

Waiting area screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 35 Contract Period: option 3 POP Begin: 10-01-2027

Staff-Facing Screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 10 Contract Period: option 3 POP Begin: 10-01-2027 includes; PatientPoint exclusive disease-state content including topic summaries, interactive tools, 3D anatomicals, animated content and videos. Online customer portal access, content management support for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 60 Contract Period: option 3 POP Begin: 10-01-2027 remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure. Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 45 Contract Period: option 3 POP Begin: 10-01-2027 versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure, Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 60 Contract Period: option 3 POP Begin: 10-01-2027 to all PatientPoint devices. (Power must be available at device location). Annual Subscription Fee, QTY 43 Contract Period: option 3 POP Begin: 10-01-2027 add-on guest wi-fi access for designated waiting areas. Includes disclaimer and PatientPoint hosted landing page. (Power must be available at device location). Annual Subscription Fee, QTY 12 Contract Period: option 3 POP Begin: 10-01-2027 installed in pre-determined areas to improve signal strength in designated area (Power must be available at device location).

Annual Subscription Fee, QTY 10 Contract Period: option 4

POP Begin: 10-01-2028 POP End: 09-30-2029

Hardware Package (Includes proprietary PatientPoint media player, 50" digital screen, flat wall mount bracket. Annual Subscription Fee, QTY 45

Contract Period: option 4 POP Begin: 10-01-2028

Package (includes proprietary Patient Point 22" digital touchscreen with built in media player, wall mounting hardware. Annual Subscription Fee, QTY 60 Contract Period: option 4 POP Begin: 10-01-2028

Waiting area screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 35 Contract Period: option 4 POP Begin: 10-01-2028

Staff-Facing Screens - PatientPoint exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 10 Contract Period: option 4 POP Begin: 10-01-2028 includes; PatientPoint exclusive disease-state content including topic summaries, interactive tools, 3D anatomicals, animated content and videos. Online customer portal access, content management support for configuration, content creation management, uploads and scheduling. Annual Subscription Fee, QTY 60 Contract Period: option 4 POP Begin: 10-01-2028 remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure. Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 45 Contract Period: option 4 POP Begin: 10-01-2028 versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in PatientPoint software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure, Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee, QTY 60 Contract Period: option 4 POP Begin: 10-01-2028 to all PatientPoint devices. (Power must be available at device location). Annual Subscription Fee, QTY 43 Contract Period: option 4

POP Begin: 10-01-2028 add-on guest wi-fi access for designated waiting areas. Includes disclaimer and PatientPoint hosted landing page. (Power must be available at device location). Annual Subscription Fee, Base Year

POP 10/01/2024 - 09/30/2025 QTY 12

Contract Period: option 4 POP Begin: 10-01-2028 installed in pre-determined areas to improve signal strength in designated area (Power must be available at device location).

Annual Subscription Fee, QTY 10 Contract Period: option 4 POP Begin: 10-01-2028

GRAND TOTAL __________________

B.3 DELIVERY SCHEDULE

ITEM

NUMBER SHIPPING INFORMATION QUANTITY

DELIVERY

DATE

0001-

SHIP TO: West Texas VA 300 W Veterans Blvd #101 Big Spring, TX79720

12.00 10-01-2024 to 09-30-2025

1001-

#101 Big Spring, TX79720

12.00 10-01-2025 to 09-30-2026

2001-

#101 Big Spring, TX79720

12.00 10-01-2026 to 09-30-2027

3001-

#101

12.00 10-01-2027 to 09-30-2028

Big Spring, TX79720 4001-

#101 Big Spring, TX79720

12.00 10-01-2028 to 09-30-2029

B.4 STATEMENT OF WORK

General Information The West Texas VA Health Care System (WTVAHCS) in Big Spring, TX requires a service for a communication board system throughout the West Texas VA Health Care System and Community Based Outpatient Clinics (CBOC)s.

Contract Title: Customizable online patient health care communication system that utilizes digital signage and interactive screens.

Background: WTVAHCS requires a service of a system that is interactive with both the patients and staff. In response to the COVID-19 pandemic, WTVAHCS has been tasked to provide accurate and timely information and education, not only about COVID- 19, but also important health and wellbeing messaging. Our facilities have been able to provide Veterans and the community a full range of primary, specialty and chronic health care services in a system that is readily accessible and responsive to change.

Scope of Work: The Veterans Experience Office (VEO) and the Public Affairs Office (PAO), underneath the Office of Director, are committed to advancing Veterans’ health education by providing a contract for a digital patient health education system. The Veterans Experience Office believes that health education content has improved trust in the delivery of service, would continue to improve compliance and improve success rates with national initiatives, such as Whole Health and Patient Centered Care. It is imperative that patients continue to manage their health; and it is our duty to remind them and deliver information that helps them do so.

Period of Performance: The period of performance (POP) of this contract shall consist of one twelve-month base period. At the discretion of the Contracting Officer (CO), the Government may exercise up to four, twelve-month option periods.

Base Year: 10/01/2024 – 09/30/2025 Option Year 1: 10/01/2025 – 09/30/2026 Option Year 2: 10/01/2026 – 09/30/2027 Option Year 3: 10/01/2027 – 09/30/2028 Option Year 4: 10/01/2028 – 09/30/2029

Type of Contract: Firm-Fixed Price

General Requirements

Specific Task #1:

Provide licenses as needed and unlimited access to an online patient health care education and health care system that is customizable to support all WTVAHCS facilities. The online patient health care education and health care system is commercial (the government is not looking to develop a system), and is capable of providing the most trusted, meaningful and timely communication and education to patients and healthcare staff. Additionally, the online patient health care education and health care system allows for unlimited capability to have custom messages created for use on waiting room monitors (ST#2). All monitors are capable of operating independently of the others.

Specific Task # 2:

Provide maintenance and updates to the following supplies in waiting room and exam rooms throughout the WTVAHCS:

ITEM DESCRIPTION QTY

PP-VCNVPWR-

4.0_HARDWARE

Digital Waiting Room Program Hardware Package (Includes Patient Point media player, 50” digital screen, flat wall mount bracket. Annual Subscription Fee.

PP-VIXR-

4.0_HARDWARE

Interactive Exam Room Hardware Package (includes proprietary Patient Point 22” digital touchscreen with built in media player, wall mounting hardware. Annual Subscription Fee

PP-VCN-

4.0_SOFTWARE

Software licensing for Waiting area screens – Patient Point exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee

PP-VPWR-

4.0_SOFTWARE

Software Licensing for Staff-Facing Screens – Patient Point exclusive content feed automatically updated monthly, online customer portal access, unlimited access to health content library for VCN and VPWR library, content management support and customer portal access for configuration, content creation management, uploads and scheduling. Annual Subscription Fee

PP-VIXR-

4.0_SOFTWARE

Software Licensing for VIXR includes; Patient Point exclusive disease-state content including topic summaries, interactive tools, 3D anatomical, animated content and videos. Online customer portal access, content management support for configuration, content creation management, uploads and scheduling. Annual Subscription Fee

PP-VCNVPWR-

4.0_MSS

Remote MSS for VCN VPWR includes remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in Patient Point software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure. Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee

PP-VIXR-4.0_MSS Remote monitoring of system status, new versions of software, patches, or other methods to circumvent discovered program errors and reasonable telephone support related to installation, configuration, and use of utilities or tools included in Patient Point software. Hardware MSS includes repair or replacement of hardware after diagnosis and confirmation of the hardware failure. Damage to hardware/systems due to negligence are not covered under the terms of this MSS. Annual Subscription Fee

PP-CELLULAR-CNT Cradle point cellular devices with wi-fi access to all Patient Point devices. (Power must be available at device location). Annual Subscription Fee

PP-CELLULAR-CNT-

GUEST

Cradle point cellular devices with add-on guest wi-fi access for designated waiting areas. Includes disclaimer and Patient Point hosted landing page.

(Power must be available at device location).

Annual Subscription Fee

PP-CELLULAR-CNT-

BOOSTERS

Cellular Connectivity Booster installed in pre-determined areas to improve signal strength in designated area (Power must be available at device location). Annual Subscription Fee

WTVAHCS exams rooms are equipped with interactive exam room touchscreen monitors that offers education to Veterans by any healthcare provider through multimedia functions within the interactive touchscreen that offers interactive anatomical by means of built in 3D models in an anatomy library. The interactive touchscreen can also be drawn on or written on to highlight certain areas of anatomy. This same interactive touchscreen contains medical articles for managing health issues that can be emailed to Veterans or family members email address, as well as can ask Veterans to conduct patient survey’s or access their MyHealthyVet account. This can all be done within the exam room the Veteran is in.

12 of the digital screens and associated cellular devices are equipped and set up to provide guest Wi-Fi access. The 12 screens/devices have been designated by the

COR.

Specific Task # 3:

Provide training to new staff on use of the online patient health care education and health care system at all sites within the health care system at least once every six months.

Provide training on updates and new technology with the online patient health care education and health care system as needed.

Provide consultant service that is available 24/7 to assist with customer support for general assistance/questions related to the operation of the online patient health care education and health care system.

Specific Task # 4:

Provide a warranty for the products as is industry standard for scope and duration.

Specific Task # 5:

Provide combined licensing and support package for the online patient health care education and health care system that will keep the account up to date and the online patient health care education and health care system functioning at 100% of its capability from start-up through option period # 4.

Specific Task # 6:

Provide all labor and hardware to install an independent WIFI online patient health care education and health care system throughout the medical center for the online patient health care education and health care system to run off independently. The monthly service charge for WIFI services shall be included into ST # 5 above.

Performance Monitoring: There will be a designated federal employee assigned by the COR to ensure that all equipment is functioning correctly.

Point of Contact:

Michael Cole Chief of Communication and Community Engagement 432-263-7361, ext. 7022

Place of Performance:

George H. O'Brien, Jr. VA Medical Center 300 Veterans Blvd Big Spring, TX 79720

Abilene CBOC 3850 Ridgemont Drive Abilene, TX 79606-2728

Fort Stockton CBOC 1205 North Sycamore Street Fort Stockton, TX 79735-4122

Hobbs CBOC 1301 North Turner Street Hobbs, NM 88240-4337

San Angelo CBOC 4240 Southwest Boulevard San Angelo, TX 76904-5634

Wilson & Young Medal of Honor CBOC 8050 East Highway 191 Odessa, TX 79765-8615

Travel: The Government anticipates travel under this effort to perform the tasks associated with this contract. Contractor shall include all estimated travel costs in their firm-fixed price line items. These costs will not be directly reimbursed by the Government.

Changes to Statement of Work: Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor.

Security and Privacy Requirements: Vendor will not have access to information deemed to be “VA Sensitive Information”. The certification and accreditation (C&A) does not apply.

The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract.

Risk Control: If services and products do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, at no additional cost to the Government, if appropriate.

ASSESSMENT, AUTHORIZATION, and CONTINUOUS MONITORING

1. The information system solution selected by the Contractor shall comply with the

Federal Information Security Management Act (FISMA).

2. The Contractor shall comply with FedRAMP requirements for Low as mandated by Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement.

3. The Contractor shall provide a SaaS product as defined by the following criteria:

Software as a Service (SaaS) is an application delivery model in which the application is hosted on a cloud infrastructure outside the security boundary of VA and is provided to the Cloud Service Customer (CSC) over the internet. The CSC uses the SaaS offering via a thin-client interface, such as a web-browser or a program interface. The CSC subscribes to the SaaS offering and is only responsible for limited application configuration settings. The Cloud Service Provider (CSP) offering the application is responsible for management of the application, safeguarding of data stored or processed by the application, and all elements of the underlying infrastructure.

In order to qualify as SaaS for use at VA, and to align with Federal Risk and Authorization Management Program (FedRAMP) requirements, the hosting for the https://www.fedramp.gov/agency-authorization/ offering must conform to the NIST 800-145 definition of Cloud Computing and thus contain following key characteristics:

• On-Demand Self-Service: The CSP fully automates the provisioning of both the customer interface and the underlying cloud components of the SaaS offering. In some cases, to the CSP may provision internal resources manually, while providing the CSC an automated interface to request and track the service.

• Broad Network Access: The SaaS capabilities are available over the internet or over a network that is available from all access points the CSC requires.

The SaaS offering is accessible through common platforms (e.g., mobile phones, tablets, laptops, and workstations).

• Resource Pooling: The computing infrastructure supporting the SaaS offering is shared among more than one CSC using a multi-tenant model, and resources are dynamically assigned depending on customer demand.

• Rapid Elasticity: Computing capabilities are automatically provisioned and released in a manner that scales with customer demand. In some cases, the scaling of resources may not be fully automated, but it should be fast enough to support the needs of the CSC, which the CSC would have to define.

• Measured Service: Resource usage, such as storage, processing, bandwidth, and user activity are measured and reported on in a manner that is relevant to the SaaS offering.

The SaaS offering must be hosted within the United States and data stored/processed/transmitted within the offering must remain within the United States. CSPs should be aware of FedRAMP and ready to partner with VA through the SaaS FedRAMP Authorization process.

4. Following guidance from the Federal CIO, VA will utilize existing JAB ATO or agency ATO issued by another agency as a starting point for FedRAMP requirements. If neither of those exist, VA will sponsor FedRAMP ATO. VA will be using the FedRAMP baselines as a starting point, since they are specifically tailored for cloud services.

5. The Contractor shall, where applicable, assist with the VA ATO Process at Low to help achieve agency authorization of the cloud service or migrated application.

6. The Contractor shall complete a FedRAMP System Security Plan (SSP) and supporting documentation within 45 calendar days after contract award. (If Data Security Categorization is High Impact, this will be due 85 calendar days after contract award.)

7. The Contractor shall complete a Third-Party Assessment Organization (3PAO)

Security Assessment Plan (SAP) within 90 calendar days after contract award. (If Data Security Categorization is High Impact, this will be due after 130 calendar days after contract award.)

8. The Contractor shall complete a 3PAO Security Assessment Report (SAR) within

140 calendar days after contract award. (If Data Security Categorization is High Impact, this will be due 180 calendar days after contract award.)

9. The Contractor shall afford VA access to the Contractor’s and Cloud Service Provider’s (CSP) facilities, installations, technical capabilities, operations, documentation, records, and databases.

10. If new or unanticipated threats or hazards are discovered by either VA or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party in accordance with the security addendum B.

11. The Contractor shall not release any data without the consent of VA in writing. All requests for release must be submitted in writing to the Contracting Officer’s Representative (COR)/Contracting Officer (CO).

12. For live VA data to be used in this system, a FedRAMP Authorization and Agency ATO will be required.

Deliverables:

A. FedRAMP System Security Plan (SSP) and supporting documentation B. VA Implementation Diagram: This is a VA specific architecture diagram demonstrating the proposed implementation of this system at VA (VAID) C. 3PAO Security Assessment Plan (SAP) D. 3PAO Security Assessment Report (SAR)

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance.

The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes.

Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the

Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice;

and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C.

3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by

33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of…