36C25620Q0305-0001000.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 629-20-1-559-0001 None Department of Veterans Affairs Gulf Coast Veterans Health Care System Network Contracting Office 16 400 Veterans Avenue Biloxi

MS

39531 Department of Veterans Affairs Gulf Coast Veterans Health Care System Network Contracting Office 16 400 Veterans Avenue Biloxi

MS

39531 To all Offerors/Bidders

36C25620Q0305

X X X

11:59 EST, Tuesday March 31, 2020

The purpose of this modification is to answer all questions received from the solicitation.

This modification will also change the base period period of performance from April 1, 2020 thru September 30, 2020 to July 1, 2020 thru September 30 ,2020.

This modification will extend the closing date for responses.

All quotes with socumentation will be due via email to tina.harris3@va.gov by 11:59 EST, Tuesday, March 31, 2020

The remainder of the solicitation is unchanged.

Tina Harris Contracting Officer

CONTINUATION PAGE

QUESTIONS AND ANSWERS

1. I do not have past performance running a call center, would I get a neutral rating?

Yes, you will get a neutral rating, but please include capabilities to perform the task. The Services will be reviewing in detail

2. For this solicitation; do you require an agency to perform the services remotely or will you need personnel to come into the Canal St. location?

The personnel will be on station in New Orleans on Canal Street

3. Page 20 of 65 #4 (sub-section 4.1.2 “Should the contractor use a vendor other than OPM or Defense Security Service (DSS) to conduct investigations, the investigative company must be certified by OPM/DSS to conduct contractor investigations.” Our company uses E-Verify, does E-Verify qualify.

No, Fingerprinting can be completed at any VA facility nationwide, and they must use the correct SOI/SON when submitted to allow proper billing and routing of the results. This information is found on our form.

4. General Will there be at least a 15-day transition period for new contractors. If so, will the government pay for the transition period.

There will be at least s 15-day transition period for new contractors this is not a set timeframe.

5. Who is the incumbent?

Ability One: Good will Industries

6. What was the total award amount for this contract and has the statement of work changed from last time this contract was procured?

Statement of work has not changed and total contract value base and four option periods to include 6-month extension $2,295,455.12. (5 Years , 6 months)

7. Will the government accept CPARS report instead of attachment c past performance questionnaire?

You can submit your CPARS as additional information, we prefer the past performance questionnaires to be submitted for we check CPARS anyway after quotes have been submitted.

8. In regard to section 2.2.2 of the PWS, will you please advise what the appropriate staffing levels are Saturday and Sunday?

weekend shifts are 3 operators from 7-3 and 2 operators 3-11 and 11-7 (7 Employees)

9. Will you please provide the current contract number, value, term, and name of incumbent?

VA256-14-P-4051, total contract value base and four option periods to include 6-month extension $2,295,455.12. (5 Years , 6 months) , Ability One: Good Will Industries

10. What is the current contract number?

VA256-14-P-4051

11. Is there a set-timeline for transition-in/phase-in to handover the contract from the incumbent to the prospective contractor?

There will be at least a 15-day transition period for new contractors this is not a set timeframe.

12. What are the existing weekend shifts at SLVHCS? How many employees are assigned to each shift?

weekend shifts are 3 operators from 7-3 and 2 operators 3-11 and 11-7

13. Will the new contractor be able to offer first refusal employment to the incumbents’ current employees? If yes how soon can the contractor engage with the current incumbent employees?

Yes, the successful offeror will be able to offer the position to the incumbent employees. Once the successful Contractor is notified, they may contact the employees and will be provided their anniversary dates.

14. When is the projected award notification?

The successful offeror should be notified by 03/12/20.

15. What is the average current value of the contract per year with the incumbent?

Total Five-year contract plus 6 month extension is $2,295,455.12

16. Is there a set-timeline for transition-in/phase-in to handover the contract from the incumbent contractor to the prospective incoming contractor?

There will be at least s 15-day transition period for new contractors this is not a set timeframe.

17. How many telephone operators are currently in place by the incumbent contractor?

Currently there are 21 operators in place. Please note weekend coverage is as follows: 3 operators from 7-3 and 2 operators 3-11 and 11-7

18. What is the average daily number of calls received by this Veteran Affairs hospital?

I have no idea. I will have to get this information from the COR who is currently on leave. This question will be answered on the 28th.

19. How many locations are there for this project?

This is for the New Orleans Hospital which is where all operators will be located.

20. Of the 21 telephone operators currently working, do you know how many of them are full time and part time employees?

See section 2.2 of the solicitation for scheduling requirements.

21. What is the current contract Period of Performance (Base + Option Periods)? Award Amount?

VA256-14-P-4051, total contract value base and four option periods to include 6-month extension $2,295,455.12. (5 Years , 6 months) , Ability One: Good Will Industries

22. Who is the incumbent contractor and the contract number for this project?

VA256-14-P-4051, total contract value base and four option periods to include 6-month extension $2,295,455.12. (5 Years , 6 months) , Ability One: Good Will Industries

23. Is this contract inclusive of the Executive Order 13706 to Health and Welfare coverage of $4.54 per hour or $786.93 per month?

Yes, the contract is inclusive of the Executive Order 13706. The current rates with the Solicitation Attachment Wage Determination, demonstrate $4.22 per hour up to 40 hours per week or $168.80 per week or $731.47 per month.

This rate is to be used only when compensating employees for performance on an SCA covered contract also covered by EO 13706 Establishing Paid Sick Leave for Federal Contractors. A contractor may not receive credit toward its SCA obligations for any paid sick leave provided pursuant to EO 13706.

24. What fringe benefits are required to be included for the potential contractor employees?

Any and all fringe benefits governed by Federal and State regulations. Also, benefits inclusive to the applicable clauses to the contract. Please contact the Department of Labor to determine fringe benefit considerations.

End of Document