36C25619Q0330-005.doc

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For: Custodial Services

Contract Number:

Contract Description: The Contractor shall provide custodial services at:

Janitorial Services

Central Arkansas Veteran Healthcare System

John L. McClellan Memorial Veterans Hospital

4300 West 7th Street

Little Rock, AR 72205-548

1.0. INTRODUCTION:

1.1. This QASP has been developed to evaluate Contractor actions while performing the contract. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed performance objective as outlined in the Requirements Summary. With successful performance, the contractor will be entitled to favorable Past Performance Reports. Successful performance will be met if the performance standards are exceeded over the period of performance as determined by the CO using input received from the COR. Remedies for non-performance of work would include poor performance reports to be used as part of the evaluation criteria on future competitions, notification to contractor’s corporate headquarters of poor performance, and possibly non-payment for services not performed or unacceptable deliverables.

1.2. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

1.3. This QASP is based on the premise that Contractor staff shall be fully qualified and have the level of experience necessary to accomplish the requirements of this PWS. In addition, contractor personnel shall be acceptable to the Government in terms of personal and professional conduct, and in technical knowledge. Contractor personnel should have sufficient written and verbal communication skills to support VA requirements. Should any contractor personnel be determined to be unacceptable in terms of technical competency or unacceptable personal conduct while on-site or while working on contract activities, the contractor shall immediately remove and replace the unacceptable on-site personnel at no additional cost to the Government. Contractor personnel are to serve in a support role; final decisions regarding VA business will always be made by Government personnel.

1.4. The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

2.0. REQUIREMENTS SUMMARY:

2.0. CONTRACT REQUIREMENTS: Custodial Services includes all of the requirements as stated in the Performance Work Statement (PWS).

3.1. Primary Method of Surveillance: The contractor shall monitor performance against the established schedule, milestones, risks, and resource support outlined in the approved Project Schedule. The contractor shall report any deviations in the Monthly Written Progress Report. These are due to the COR no later than the third workday following the end of each month throughout the project's duration. The Monthly Written Progress Reports will cover all work completed during the preceding month and will present the work to be accomplished during the subsequent month. This report will also identify any problems that arose and a statement explaining how the problem was resolved. This report will also identify any problems that have arisen but have not been completely resolved with an explanation.

3.2. Performance Threshold: The performance threshold for each objective is as stated above in the Requirements Summary.

3.3. Level of Surveillance: All deliverables will be inspected 100% by the COR for acceptance.

3.4. Documenting Performance

a. Acceptable Performance The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. Unacceptable Performance When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR.

The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the Contracting Officer.