36C25519Q0120_1.docx

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Laundry Linen Services - Western Orbit Federal contract opportunity
Solicitation number
36C25519Q0120
Issued by
Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 15

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36C25519Q0120

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C25519Q0120 01-07-2018 Thomas, Daniel | Daniel.Thomas6@va.gov 913-946-1965 01-18-2019 12:00 P.M.

36C255 Department of Veterans Affairs Network Contracting Office (NCO) 15 3450 S 4th Street Trafficway Leavenworth KS 66048 X X 812331 $32.5 Million X N/A X Dwight D. Eisenhower VA Medical Center 4101 4th Street Trafficway Leavenworth KS 66048 36C255 Department of Veterans Affairs Network Contracting Office (NCO) 15 3450 S 4th Street Trafficway Leavenworth KS 66048

36C255 Department of Veterans Affairs Financial Services Center http://www.fsc.va.gov/einvoice.asp Austin TX 877-353-9791 512-460-5429 To establish a firm-fixed price contract for bulk lau n dry facility to accomplish the required linen cleaning services as described in the statement of work (SOW). The contractor shall furnish all labor, equipment, supervision, management, for complete medical laundry services as described in this SOW for the VA Eastern Kansas Healthcare System (VAEKHCS) Leavenworth VAMC, Topeka VAMC, Wichita VAMC, including the Missouri Kansas City VAMC, and Columbia VAMC.

See Schedule and Statement of Work for more details.

All questions will be answered by amendment (if applicable) to this solicitation.

Responses to this RFQ are to be submitted electronically via email to Daniel.Thomas6@va.gov.

X X X (1)one Janie Juszczak Contracting Officer Table of Contents

SECTION A1
A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS1
SECTION B - CONTINUATION OF SF 1449 BLOCKS4
B.1 CONTRACT ADMINISTRATION DATA4
B.2 PRICE/COST SCHEDULE5
B.3 SOW10
SECTION C - CONTRACT CLAUSES30
C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)30
C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)35
C.3 52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE MAINTENANCE (JUL 2016)36
C.4 52.216-18 ORDERING (OCT 1995)36
C.5 52.216-19 ORDER LIMITATIONS (OCT 1995)37
C.6 52.216-22 INDEFINITE QUANTITY (OCT 1995)37
C.7 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)38
C.8 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)38
C.9 SUPPLEMENTAL INSURANCE REQUIREMENTS38
C.10 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)39
C.11 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND COMPLIANCE (JUL 2018)39
C.12 VAAR 852.219-75 SUBCONTRACTING COMMITMENTS MONITORING AND COMPLIANCE (JUL 2018)40
C.13 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)40
C.14 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)41
C.15 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (OCT 2018)42
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS50
SECTION E - SOLICITATION PROVISIONS51
E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (OCT 2018)51
E.2 52.216-1 TYPE OF CONTRACT (APR 1984)56
E.3 52.233-2 SERVICE OF PROTEST (SEP 2006)56
E.4 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-OWNED SMALL BUSINESS EVALUATION FACTORS (JUL 2016)(DEVIATION)57
E.5 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (SEP 2018)57
E.6 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (SEP 2018)58
E.7 VAAR 852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED BY REFERENCE (JAN 2008)58
E.8 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008)58
E.9 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)59
E.10 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (OCT 2018)60

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Specialist Daniel Thomas Department of Veterans Affairs Network Contracting Office (NCO) 15 3450 S 4th Street Trafficway Leavenworth, KS 66048

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X]
52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or
[]
52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly[]
b. Semi-Annually[]
c. Other[X] Monthly in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Financial Services Center http://www.fsc.va.gov/einvoice.asp Austin, TX ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

Base Year: (02/01/2019 - 05/02/2019 DATES ARE NOT EXACT)

CLIN
DESCRIPTION OF SERVICES
ESTIMATED POUND/MONTH
UNIT
PER POUND PRICE

EXTENED PRICE

0001
Linen/Laundry Processing for the Columbia VAMC Approx.

18,000 lbs. per week

72,000
LBS
$
$
0002
Linen/Laundry Processing for the Kansas City VAMC Approx.

20,000 lbs. per week

80,000
LBS
$
$
0003
Linen/Laundry Processing for the Topeka VAMC Approx.

7,000 lbs. per week

28,000
LBS
$
$
0004
Linen/Laundry Processing for the Wichita VAMC Approx.

12,000 lbs. per week

48,000
LBS
$
$
0005
Linen/Laundry Processing for the Wichita VAMC Approx.

8,750 lbs. per week

35,000
LBS
$
$
BASE YEAR TOTAL
$

Option Year I: (05/03/2019 - 08/01/2019 DATES ARE NOT EXACT)

CLIN
DESCRIPTION OF SERVICES
ESTIMATED POUND/MONTH
UNIT
PER POUND PRICE
1001
Linen/Laundry Processing for the Columbia VAMC Approx.

18,000 lbs. per week

72,000
LBS
$
$
1002
Linen/Laundry Processing for the Kansas City VAMC Approx.

20,000 lbs. per week

80,000
LBS
$
$
1003
Linen/Laundry Processing for the Topeka VAMC Approx.

7,000 lbs. per week

28,000
LBS
$
$
1004
Linen/Laundry Processing for the Wichita VAMC Approx.

12,000 lbs. per week

48,000
LBS
$
$
1005
Linen/Laundry Processing for the Wichita VAMC Approx.

8,750 lbs. per week

35,000
LBS
$
$
OPTION I YEAR TOTAL
$

Option Year II: (08/02/2019 - 10/31/2019 DATES ARE NOT EXACT)

CLIN
DESCRIPTION OF SERVICES
ESTIMATED POUND/MONTH
UNIT
PER POUND PRICE
2001
Linen/Laundry Processing for the Columbia VAMC Approx.

18,000 lbs. per week

72,000
LBS
$
$
2002
Linen/Laundry Processing for the Kansas City VAMC Approx.

20,000 lbs. per week

80,000
LBS
$
$
2003
Linen/Laundry Processing for the Topeka VAMC Approx.

7,000 lbs. per week

28,000
LBS
$
$
2004
Linen/Laundry Processing for the Wichita VAMC Approx.

12,000 lbs. per week

48,000
LBS
$
$
2005
Linen/Laundry Processing for the Wichita VAMC Approx.

8,750 lbs. per week

35,000
LBS
$
$
OPTION II YEAR TOTAL
$

Option Year III: (11/01/2019 - 01/30/2020 DATES ARE NOT EXACT)

CLIN
DESCRIPTION OF SERVICES
ESTIMATED POUND/MONTH
UNIT
PER POUND PRICE
3001
Linen/Laundry Processing for the Columbia VAMC Approx.

18,000 lbs. per week

72,000
LBS
$
$
3002
Linen/Laundry Processing for the Kansas City VAMC Approx.

20,000 lbs. per week

80,000
LBS
$
$
3003
Linen/Laundry Processing for the Topeka VAMC Approx.

7,000 lbs. per week

28,000
LBS
$
$
3004
Linen/Laundry Processing for the Wichita VAMC Approx.

12,000 lbs. per week

48,000
LBS
$
$
3005
Linen/Laundry Processing for the Wichita VAMC Approx.

8,750 lbs. per week

35,000
LBS
$
$
OPTION III YEAR TOTAL
$

Option Year IV: (01/31/2020 - 04/30/2020 DATES ARE NOT EXACT)

CLIN
DESCRIPTION OF SERVICES
ESTIMATED POUND/MONTH
UNIT
PER POUND PRICE
4001
Linen/Laundry Processing for the Columbia VAMC Approx.

18,000 lbs. per week

72,000
LBS
$
$
4002
Linen/Laundry Processing for the Kansas City VAMC Approx.

20,000 lbs. per week

80,000
LBS
$
$
4003
Linen/Laundry Processing for the Topeka VAMC Approx.

7,000 lbs. per week

28,000
LBS
$
$
4004
Linen/Laundry Processing for the Wichita VAMC Approx.

12,000 lbs. per week

48,000
LBS
$
$
4005
Linen/Laundry Processing for the Wichita VAMC Approx.

8,750 lbs. per week

35,000
LBS
$
$
OPTION IV YEAR TOTAL
$

BASE YEAR PLUS & 4 OPTION YEARS TOTAL $

B.3 SOW

PART I. GENERAL REQUIREMENTS

The Contractor shall provide a bulk laundry facility to accomplish the required linen cleaning services as described in this Statement of Work (SOW). The contractor shall furnish all labor, equipment, supervision, management, supplies and facilities for complete medical laundry services, as described in this SOW for the VA Eastern Kansas Healthcare System (VAEKHCS) including the hospitals in Kansas City, MO; Columbia, MO; Wichita, KS; Topeka, KS and Leavenworth, KS.

PART II SCOPE

1.1. Scope

1.1.1. All workmanship shall be in accordance with practices/guidelines established by the Center for Disease Control (CDC) and Occupational Safety and Health Administration (OSHA). Specific OSHA standards (29 CFR 1910.1030) and CDC guidelines have been included in this SOW. Contractor shall provide Services that include all processes necessary for the laundering and finishing of the articles.

1.1.2. The Contractor shall provide physical separation, through the presence of a barrier wall and the use of pass-through equipment, is required to maintain positive air pressure in the clean section relative to a negative air pressure in the soiled section. In no case shall clean and soiled linen share the same physical space. The laundry plant layout/design shall incorporate a “design for asepsis” whereby clean linen neither comes into contact with soiled linens nor shares the same physical space, thus avoiding cross-contamination and/or reintroduction of bacteria once processed. After processing, laundered articles shall be in serviceable and sanitary condition, meeting established quality and performance requirement standards as outlined in this SOW and in accordance with CDC and OSHA standards.

1.1.3. All linen must be processed in a manner consistent with its intended use, free of wrinkles, damage, lint, stains; ensuring that quality will meet or exceed expectations of this SOW.

1.1.4. Safety and protective clothing and equipment for the services required per the SOW shall be provided and maintained by the contractor at the contractor’s own expense.

1.1.5. Facilities in which the work is done shall be open to inspection of sanitation and regulatory conditions by Government representatives. These inspections may be scheduled or unscheduled.

1.1.6. The contractor shall have an established program to oversee the quality assurance of this laundry requirement and provide a copy to the Government for concurrence.

1.2. Report Requirements:

1.2.1. The contractor shall document and provide the COR with the following written and electronic reports of all processed soiled linens and all clean linens which are being delivered, indicating the cart number and weight for each delivery on a daily basis.

1.2.1.1 Daily

The reports of soiled linen received and clean linen delivered must show the date, name of the item, number of pieces received and delivered per schedule line item number, pounds received or delivered per schedule line item number, cart number and weight and the location they were delivered. An example of the report shall be provided by the COR post contract award.

1.2.1.2 Monthly

Report of washroom chemical titration and pH by chemical supplier.

1.2.1.3 Quarterly

a. Titration report listing the results of a whiteness test, tensile strength, and residual chlorine test.

b. Scale calibration.

1.22. The reports shall be submitted electronically and shall be compatible with Microsoft Office. The report and design shall be set with columns, rows, header, date and data will be itemized. Font shall be no less than 12 in size and black in color. Background of all reports shall reflect white in color.

1.3. Linen Control

1.3.1. The contractor shall not bill for laundry services for cleaned linens until those linens have been delivered to the Government. Government-owned items lost or badly damaged, (except normal wear and tear) while under the control of the contractor must be replaced with the name brand item or equal and approved by the COR within thirty (30) days. The contractor bears any and all costs associated with replacing lost/damaged items.

1.3.2. Unusual losses, including suspected pilferage, shall be reported at once to the COR, who will take immediate action to investigate the loss. If the loss is not recovered, the cost of replacement will be negotiated with the Contracting Officer (CO), along with the approval of the COR. Any issues shall immediately be brought to the CO’s attention. The contractor will supply an itemized list of linen that will be replaced, to include item description, quantity and unit cost to the COR and CO.

1.3.3. Any items found to have been unsatisfactorily cleaned according to quality and performance standards, shall be re-cleaned at no additional cost to the Government. Such items shall be identified, for contractor recognition by the COR when they are returned on the next scheduled pickup after an unsatisfactory condition is discovered. These items are to be kept separate from the normal laundry items for separate processing. Re-cleaned items will be identified separately and not charged to the Government.

1.3.4. The contractor will store linen new linen provided by the Leavenworth VA to supplement deliveries to the other medical centers as needed.

1.4. Carts

1.4.1. Government-owned bulk delivery linen carts will be maintained by the Government to ensure they are in working order for employee safety/ergonomics. Contractor is responsible for any damage to the carts above normal wear and tear while they are in the contractor’s possession. Carts have a tare weight of __178lbs____.

1.4.2. The contractor shall disinfect carts daily after removing soiled linen from them and before placing clean linen in them, with a Tuberculocidal Germicide approved by the COR.

1.4.3. Carts containing clean linen being returned shall be covered with clean covers to protect them against contamination while in transit between the laundry plant and the medical center. If reusable laundry bags or liners are used to transport soiled laundry, they must be laundered after use. If reusable bags are not available, the VA Medical Center will utilize plastic bags for soiled linens, which are to be destroyed.

1.5. Rag out program

1.5.1. Contractor shall return rejected linen separated in the following categories: stained, torn, and tape.

1.5.2. Salvaged items shall be used as rags when requested by the COR. i.e.: terry material. All rags shall be dark blue in color. Rags shall be colorfast so no transfer occurs onto hands, Government property or anything else during use.

1.6. Laundering Requirements

1.6.1. The Contractor shall accept for processing all soiled items listed in section D.1. Notwithstanding anything to the contrary elsewhere in the contract, the Eastern Kansas Medical Centers reserve the right to add any additional items for laundering as the need arises.

1.7. Estimated Quantities

1.7.1. It is impossible to determine the exact quantities that will be required during the contract term.

The COR will provide additional linens as needed during the contract term. Quantities not ordered shall not constitute a price adjustment. See section D.1 for estimated quantities.

1.8. Packaging

1.8.1. Linen is packaged in bulk by item according to specified quantities and established arrangements.

1.8.2. Items finished and placed on hangers shall be returned in a cart with a coat bar. They shall be placed on the hanger so identification number and size is showing, if any.

1.9. Laundry Size Guidance

1.9.1. Category One - Flatwork items that must be conditioned, ironed, and folded:

Pillowcases White, regular and surgical Flat white Sheets: surgical & bed, poly/cotton, bed, gurney Sheets, poly/cotton, bed Towel, Huck Hand towels: blue and white Sleep Lab Sheets and Pillowcases: Beige and green colored (Topeka VAMC) Sleep Lab Sheets and Pillowcases: White (Kansas City VAMC) Sleep Lab Sheets and Pillowcases: Beige (Leavenworth VAMC) Hospice Sheet and Pillowcases: Rose Red (Leavenworth VAMC)

1.9.2. Category Two – All items NEED to be on hangers.

EMS Work Shirts & pants Kitchen Work Shirt (Polo) Fire retardant shirt & pants Food Server Pants black Smock, knee length long coats Coveralls Lab Coat, Short Pantsuit, Top Pantsuit, Bottom Chef jacket & pants, black/white Cargo pants/khaki & blue Kitchen work pants blue Warm-up Jackets Lab & Consultation coats Patient clothing Polo Shirts Beige (Wichita VAMC) Wichita Surgery Scrubs Tops and Bottoms- (Purple, Brown, Gray, Black, Ceil Blue) Blue Pants carpenter (Wichita VAMC) Black Pants carpenter (Wichita VAMC) Patient Clothing Tops Patient Clothing Pants

1.9.3. Category Three - Items that must be tumbled dried and folded:

Bathrobe Blankets, Bath Blankets, Bedspread Curtains, Cubicle Shower Curtains Fall Alert Gown yellow IV gowns green Scrub Tops & Bottoms Dish Towel (Dom. 160 Leavenworth Campus only- 800 per week) Mattress pads (sleep study) Wash Cloth White Bath Towels PJ Tops & Bottoms XS-5XL Bath & Thermal Blanket IV Patient Gown Patient Gown Isolation Gown Tuxedo Bibs (multi-colored) (Topeka and Leavenworth) Bed Pads Wichita surgery scrubs in color (Forrest Green, Misty Green, Light green, and Jade Green) Yellow PJS Pink PJs

1.9.4. Category Four - Items that must be cleaned dried and returned in bulk in cart:

Mops,18” micro fiber Mops, 60” dust Rags Laundry Bags Loop mops and Dry mops Micro fiber Rags

1.9.5. Category Five - Items that must be dried and placed in laundry bags:

Knitted fitted sheets (25 per bag) Bibs Blue only (100 per bag) Micro fiber towels Patient lift slings (thorax, high back, and body) Smart cushions - (Each piece must be bagged separately) Jacobs ladder - (Each piece must be bagged separately) Return belt Patients personals clothing- under garments, socks, etc.

Fitted Sheets all Colors: Purple, blue. Green, Beige, white, etc.

Dish Towels- 150 per bag

1.10. Circumstances to be reported.

1.10.1. The contractor shall report any circumstances, which may affect the performance of the work and unhealthy or hazardous conditions or any delays or interference with work. Such reports shall be made immediately upon discovery by the contractor to the CO and COR by phone and a follow-up email.

1.10. Exposure to Hazardous Working Conditions.

1.10.1. Contractor personnel are required to perform work under potentially hazardous conditions.

Contractor personnel shall be informed of potentially hazardous situations by contractor and trained by contractor in techniques required to recognize and deal with potentially hazardous situations in a manner which will minimize personal risk. The contractor is required to adhere to standard techniques for personnel who become injured or ill on the job at no cost to the Government. The contractor is also responsible for providing employees with required personal protective equipment. The Government will not turn-in to the Contractor any soiled linen that is contaminated with radiation.

1.10.2. Linen contaminated with HD’s (Hazardous Drugs) or excreta from patients who have received HD’s in the past forty-eight (48) hours is a potential source of exposure to employees. Linen soiled with blood or other potentially infectious materials as well as contaminated with excreta must also be managed according to the Blood-borne Pathogens Standard. Linen contaminated with HD’s will be placed in specially marked laundry bags and then placed in a labeled impervious bag by VA employees. The laundry bag and its contents should be pre-washed, and then the linens added to other laundry for a second wash. Laundry personnel should wear latex gloves and gowns while handling pre-washed material.

1.10.3. Prior to start of contract performance, the contractor must supply information regarding the tuberculocidal germicide/disinfectant for COR concurrence.

1.10.4. Lost and Found. Any personal items found in the soiled linen will be returned to the appropriate hospital on the next day with the clean linen. Items will be bagged and the bags identified by VA hospital.

1.11. Key Personnel

1.11.1. The CPM providing services for this requirement must meet the following:

1.11.2. Shall have at least three (3) years of specialized experience in this capacity for requirements of similar size and magnitude.

1.11.3. The Contractor shall provide the CO and the COR the name, address and telephone number where the CPM is to be reached during normal business hours from 7:00 am to 4:30 pm, and off duty hours from 4:30 pm to 7:00 am. The same information will be provided for a qualified alternate when the CPM is not available.

1.11.4. CPM or alternate shall respond in person, or by telephone, within four (4) hours of notification by the COR or CO.

1.11.5. Prior to start of contract performance the role of the CPM, extent of authority and all contact information shall be provided to the CO and COR.

1.12. Contingency Plan

1.12.1 Contractor shall furnish a detailed, written contingency plan indicating that services can be continued in the event of contractor’s equipment issues (including transportation vehicle failure), production facility failure, or any circumstance that impacts the contractor’s ability to perform the services. The contractor’s contingency plan shall include provisions to assure contractor’s ability to comply with the scheduled delivery to each VA facility within a 6 hour time frame of the delivery windows specified in this SOW.

1.13. Quality Control

1.13.1. The Contractor shall have a quality control program to ensure that the requirements of the contract are provided as specified. The plan shall also include procedures to secure Government property while under contractor’s jurisdiction. Subsequent changes to the approved quality control program must also be reviewed and agreed to by the COR and CO. The program shall include the following:

1.13.2. An inspection system covering the performance indicators given in the Quality Assurance/Performance Requirements summary.

1.13.3. A method for identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

1.13.4. A file of all quality control inspections, inspection results, and any corrective action required shall be maintained by the Contractor throughout the duration of this contract. This file shall be available to the COR during normal working hours upon request.

1.14. Quality Assurance

1.14.1. The Government will monitor the contractor’s performance under this contract using a Quality Assurance Surveillance Plan. Assessments shall be by made for each area of service by the Government in accordance with stated limits on discrepancies.

1.15. Performance Evaluation Meetings

1.15.1. The CPM, or their designee, shall meet with the COR on a minimum frequency of once each month according to schedule established by the COR. On occasion the COR may be accompanied by the CO or other required Government personnel.

1.15.2. The issuance of a Contract Discrepancy Report (CDR) may be cause for the scheduling of additional meeting(s) between the CPM, COR and CO. A mutual effort will be made to resolve all problems identified. The COR will prepare written minutes of these meetings. Should the CPM not concur with the minutes, a written statement will be presented to the CO within five business days, and the CPM will be notified of the decision in writing by the CO.

1.16. Correspondence

1.16.1. All correspondence relative to this contract shall bear the VA contract number, title, and name of the VA medical center, and shall be addressed to the COR for technical matters. All other contract matters must include a copy to the CO.

1.16.2. Government Representative. The COR is responsible for providing technical assistance to the CO in administration of the contract. This responsibility involves quality assurance inspection, surveillance reporting and monthly certification of the contractor’s performance by the COR. The CO will furnish the name of the COR prior to the start date of the contract. The contractor shall be advised of the extent of the authority of the COR. The COR, CO and/or other required Government personnel may make site visits to plant facilities, without necessity of prior notification to contractor. Each phase of the services rendered under this contract is subject to Government inspection during both the contractor’s operation and after completion of tasks. The Government’s program is not a substitute for quality control by the contractor.

1.16.3. Any change of function by the Government, which may affect this contract as contemplated by this paragraph, and which requires permanent adjustments in frequency or type of performance as well as amounts, quantities, and poundage prices, will be coordinated with the Contractor by the COR and CO prior to initiation of such a change to assure adequate contractual coverage.

1.17. Phase-in Plan.

1.17.1. The following documentation must be provided to the COR and CO within 5 days after award.

a. Procedures to secure Government property while under Contractor’s jurisdiction.

b. The role of the CPM and extent of authority.

c. A copy of the Contractor’s Policy and Procedure Manual.

d. Certification that Contractor’s scales used for weighing soiled and clean linens have been calibrated on a monthly basis and provide a copy of the certification to the Lead COR (i.e.

quarterly).

1.17. Phase-out Plan

1.17.1. The contractor shall have a phase out plan in accordance with FAR Clause 52.237-3 – Continuity of Services.

1.18. Security of Government Equipment.

1.18.1. It is the responsibility of the contractor to ensure that all extraneous articles, except trash, found in linens or in areas under the jurisdiction of the contractor (i.e., medical instruments and personal items) are turned in to the COR daily (Monday through Friday). A note will accompany the articles returned identifying the area or origination, and the type of linen or item it was found on (ex: general OR, special).

2.0. Government Furnished Property and Services

2.1. The Government will provide forms, publications and services specifically identified in this contract as Government furnished.

2.2. Restroom and hand washing facilities are available for contractor employees to wash their hands following exposure to blood or other body fluids while at the VA medical facility.

2.3. The Government will provide facility passes for Contractor’s employees as necessary to fulfill provisions of this contract.

ESTIMATED QUANTITIES

1. Bulk laundry services are required as indicated in the breakdowns provided.

2. Bulk laundry services for VAEK-COLMO are required service 156 days per year.

The VAEK-COLMO requires services 3 days per week, every week of every year. Estimated weekly poundage for VAEK-COLMO is 18,000. Columbia will need to be serviced every Monday, Wednesday, and Friday. The Clean linen will need to be delivered first. It needs to be ready at 6:30am so the truck company can deliver to Columbia Missouri by 10:00am. The truck company will then deliver the soiled linen the same day no later than 2:00pm. This will be a recurring process every Monday, Wednesday, and Friday.

3. Items and estimated quantities of each item are shown below.

D.1.1 Items and estimated quantities for VAEK – COLUMBIA, MO

DESCRIPTION, TOTAL DAYS, TOTAL

OF ITEM DAILY, ITEMS OF SERVICE PER WEEK

Category One - Flatwork items that must be conditioned, ironed, and folded:

DESCRIPTIONTOTAL DAILY ITEMSDAYS OF SVCTOTAL PER WEEK
Pillow Cases White120033600
Flat White Sheet200036000
Surgical Towels Green503150
Pillow Cases (Blue/Green)1753525
Flat surgery Sheets503150
Cook Aprons503150

Category Two - Items finished through a garment finisher, placed on hangers:

Work Shirts EMS503150
Work Shirts FMS503150
Kitchen work shirts (Polo)12336
Smock, knee length long coats030
Fire Retardant Shirt4312
Food Server Pants Blue12336
Chef Pants, Black/White12336
Cargo Pants Khaki & Blue12336
Kitchen Work Pants Blue12336
Fire Retardant Pants4312
Lab Coats603180
Consultation Coats20360
Chef Jackets12336
Patient Clothing Tops8324
Patient Clothing Pants8324
Red Vol. Service Vest12336
Forrest Green Scrubs W/tag24372
Black Scrubs W/white logo10330
Blue polo shirts10330
Khaki/blue cargo pants10330
Black pants5315
Isolation gowns5315
Blue lab coats5315

Category Three - Items that must be tumbled dried and folded:

Robes20360
Shower Curtains30390
M/H Gowns Green7349
Scrub Tops3003900
Scrub Bottoms3003900
Pillow Cases (White/Green)17531225
Mattress Pads (Sleep Study)4312
Fitted White Sheet3003900
Tablecloth30390
Towel, huck503150
Wash Cloth White4000312000
Bath Towel180035400
PJ Tops XS-5XL1503450
PJ Bottoms XS-5XL1503450
Bath Blanket1003300
Thermal Blanket65031950
IV Patient Gown2003600
Gown Patient120330
Isolation Gown15345
Warm Up Jackets1003300
TSS pads black20360
Curtains20360
Pink PJs w/ White Print20360
Yellow PJs20360

Patient Personals- Quilts, blankets, etc. all 3 all

Category Four - Items that must be cleaned dried and returned in bulk inside of cart:

18" Micro Fiber Mops503150
Dust and Loop Mops1503450
Laundry Bags70032100
Micro Rags2003600

Category Five- Items that must be cleaned dried and returned IN a laundry bag separately:

Patient Lifting Slings236
Smart Cushions133
Jacobs Ladders133
Return Belt236
Hand Towel blue(surgery)1753525
Dish Towel (150 per bag)3003900
Green Fitted Sheets6318
Straps white and Yellow10330
Fitted White Sheet (25 per bag)3003900
Restraints20360
White padded Gloves20360

D.1.2 Items and estimated quantities for VAEK – KANSAS CITY, MO

1. Estimated weekly poundage for VAEK-KCVA is 20,000.

2. Bulk laundry services for VAEK-KCVA are required service 260 days per year.

The VAEK-KCVA requires services 5 days per week, every week of every year. Estimated weekly poundage for VAEK-KCVA is 20,000. Kansas City will be serviced Monday-Friday. The truck company will drop off the soiled linen no later than 6:00am every morning. The Kansas City Clean will need to be ready no later than 4:00am so that the truck company can deliver to the Kansas City VA no later than 5:00am. This will be a recurring process everyday Monday through Friday.

Category One - Flatwork items that must be conditioned, ironed, and folded:

DESCRIPTION TOTAL DAILY ITEMS DAYS OF SVC TOTAL PER WEEK

Pillow Cases White45052250
Flat White Sheet60053000
Surgical Towels Green1005500
Surgery Sheets505250
Surgery Pillowcases505250
Cook Aprons505250
Hand Towels-Blue and White505250

Category Two - Items finished through a garment finisher, placed on hangers:

Work Shirts EMS205100
Work Shirts EMS205100
Kitchen work shirts (Polo)12560
Smock, knee length long coats10510
Fire Retardant Shirt4520
Food Server Pants Black12560
Chef Pants, Black12560
Cargo Pants Khaki & Blue10550
Fire Retardant Pants4520
Lab Coats1205600
Consultation Coats205100
Patient Clothing Tops205100
Patient Clothing Pants205100
Black Scrub Tops10550
Black Scrub Pants10550
Isolation Gowns10550
Kitchen Tops(Burgundy)10550
Overalls3515
Black Work Shirts3515
Black Long Sleeve Shirts3515
White Work Pants5525
White Work Shirts5525
Collared Work Shirts5525

Category Three - Items that must be tumbled dried and folded:

Robes10550
Shower Curtains305150
IV Gowns Green15575
Scrub Tops-all colors1255625
Scrub Bottoms-all colors1255625
Mattress Pads (Brown)10550
Wash Cloth White80054000
Bath Towel50052500
PJ Tops XS-5XL405200
PJ Bottoms XS-5XL405200
Bath Blanket24051200
Thermal Blanket24051200
Gown Patient1505750
Isolation Gown15575
Bed Pads-Pink255125
Curtains1005500
Yellow PJs205100

Patient Personals- Quilts, Blankets, Clothing.. all 5 all

1.9.1.5. Category Four - Items that must be cleaned dried and returned in bulk bagged:

Loop and Dry Mops Green20051000
Micro Rags green1005500
Micro Mops505250
Rags-Bluefull cart55 full carts
Laundry Bags1805900

1.9.1.6. Category Five- Items that must be cleaned dried and returned IN a Laundry Bag:

Patient Lifting Slings2510
Smart Cushions155
Jacobs Ladders155
Return Belt2510
Sleep Lab Fitted sheets:10550
(Blue, yellow, White, and Green)205100
Patient undergarments10550
Bibs-personal10550
Fitted Sheets (25 per bag)1005500

Dish Towels (1 Laundry bag of 125 per bag) 175 5 875

D.1.3 Items and estimated quantities for TOPEKA, KS VA

1. Estimated weekly poundage for VAEK-Topeka VA is 7,000.

2. Bulk laundry services for VAEK-TOPEKAVA are required service 104 days per year.

The VAEK-TOPEKAVA requires services 2 days per week, every week of every year. Estimated weekly poundage for VAEK-Topeka is 7,000. Topeka Soiled Linen will be dropped off not later than 9:30am every Tuesday and Thursday. The Clean Linen for the Topeka VA needs to be ready no later than 10:00am so it can be delivered to Topeka no later than 11:30am.

1.9.1.2. Category One - Flatwork items that must be conditioned, ironed, and folded:

DESCRIPTION TOTAL DAILY ITEMS DAYS OF SVC TOTAL PER WEEK

Pillow Cases White3502700
Flat White Sheet4502900
Surgical Sheets502100
Surgical Pillowcases502100
Hand Towels Surgery Blue1502300
Cook Aprons502100
Work Shirts EMS20240
Work Shirts EMS20240
Kitchen work shirts (Polo)20240
Smock, knee length long coats20240
Fire Retardant Shirt428
Food Service Pants12212
Chef Pants, Black12224
Cargo Pants Khaki & Blue5210
Kitchen Work Pants12224
Fire Retardant Pants428
Warm Up Jackets40280
Lab Coats1202240
Patient Clothing Tops1002200
Patient Clothing Pants1002200
Gray Polo Shirts10220
Wine Color Scrub Tops10220
Wine Color Scrub Pants10220
Green Industrial Shirts10220
Tan Industrial Shirts10220
Brown Pants10220
White Pants10220
Green Pants10220
White/ Gray Industrial Tops20220
Burgundy Tops10220
Wash Cloth White110022200
Bath Towel120022400
PJ Tops XS-5XL1202240
PJ Bottoms XS-5XL1202240
Bath Blanket1202240
Thermal Blanket1202240
Gown Patient1202240
Isolation Gown20240
Bed Pads Blue/Pink902180
Bedspreads Green20240
Bib Tuxedo Multi-colored1002200
Yellow/pink PJs20240
Bathrobes20240
10XL gowns20240
Personal Bibs20240

Patient Personals

Blankets, Quilts, etc.10220
Curtains30260
Tablecloths/napkins30260
Scrub Tops Jade Green2502500
Scrub Pants Jade Green2502500

1.9.1.5. Category Four - Items that must Items that must be cleaned dried and returned in bulk inside of cart:

Microfiber Mops50021000
Loop and Dry Mops50021000
Micro Rags- yellow/blue2502500
Laundry Bags1502300
Patient Lifting Slings5210
Smart Cushions5210
Jacobs Ladders5210
Return Belt224
Sleep Lab Fitted sheets:10220
(Blue, yellow, White, and Green)10220
Patient undergarments10220
Fitted Sheets (25 per bag)1002200

Dish Towels (1 Laundry bag of 125 per bag) 175 2 350

D.1.4 Items and estimated quantities for WICHITA, KS VA

1. Estimated weekly poundage for VAEK-Wichita VA is 12,000.

2. Bulk laundry services for VAEK-WICHITA VA are required service 104 days per year.

The VAEK-WICHITAVA requires services 2 days per week, every week of every year. Estimated weekly poundage for VAEK-Wichita is 12,000. The Wichita Clean Linen will need to be ready no later than 6:30am so that the truck company can deliver the clean linen to Wichita VA no later than 10:00am every Tuesday and Thursday. The truck company will then deliver the soiled linen that same day no later than 3:00pm. This will be a recurring process every Tuesday and Thursday.

Category One - Flatwork items that must be conditioned, ironed, and folded:

DESCRIPTION TOTAL DAILY ITEMS DAYS OF SVC TOTAL PER WEEK

Pillow Cases White50021000
Flat White Sheet50021000
Surgical Towels Green1002200
Surgery Sheets1002200
Surgery Pillowcases1002200
Cook Aprons1002200
Work Shirts EMS20240
Work Shirts EMS20240
Kitchen work shirts (Polo)20240
Smock, knee length long coats20240
Fire Retardant Shirt428
Food Service Pants12212
Chef Pants, Black12224
Cargo Pants Khaki & Blue5210
Kitchen Work Pants12224
Fire Retardant Pants428
Warm Up Jackets40280
Lab Coats1202240
Patient Clothing Tops1002200
Patient Clothing Pants1002200
Gray/Tan Polo Shirts10220
Wine Color Scrub Tops10220
Wine Color Scrub Pants10220
Green Industrial Shirts10220
Tan Industrial Shirts10220
Brown Pants10220
White Pants10220
Green Pants10220
White/ Gray Industrial Tops20220
Burgundy Tops10220

Scrub Tops/Bottoms-Ceil Blue,

Purple, Brown, Gray, black1502300
All Warm jackets/All colors1502300
Wash Cloth White150023000
Bath Towel75021500
PJ Tops XS-5XL1202240
PJ Bottoms XS-5XL1202240
Bath Blanket4002800
Thermal Blanket3002600
Gown Patient602120
Isolation Gown20240
Bed Pads Green w/Pattern1752350
Bedspreads all colors20240
Bibs red/blue/white502100
Yellow/pink PJs20240
Bathrobes20240
10XL gowns20240

Patient Personals

Blankets, Quilts, etc.10220
Curtains60260
Tablecloths/napkins752150
Scrub Tops Jade Green2502500
Scrub Pants Jade Green2502500
Forrest Green Scrubs Tops1002200
Forrest Green Scrubs Pants1002200
Misty Green Scrubs Tops1002200
Misty Green Scrubs Pants1002200
Light Green Scrub Tops1002200
Light Green Scrub Pants1002200
Brown Bedspreads15230

1.9.1.5. Category Four - Items that must Items that must be cleaned dried and returned in bulk inside of cart:

Microfiber Mops50021000
Loop Mops-yellow50021000
Micro Rags- yellow/green50021000
Laundry Bags-colored1502300
Patient Lifting Slings5210
Smart Cushions5210
Jacobs Ladders5210
Return Belt20240
Sleep Lab Fitted sheets:10220
(yellow, White, and Green)10220
Patient undergarments10220
Fitted Sheets (25 per bag)2002400

Dish Towels (3 Laundry bag of 150 per bag) 450 2 900

D.1.5 Items and estimated quantities for VAEK – LEAVENWORTH, KS

1. Estimated weekly poundage for VAEK-LVKS is 8,750.

2. Bulk laundry services for VAEK-LVKS are required service 260 days per year.

The VAEK-LVKS requires services 5 days per week, every week of every year. Estimated weekly poundage for VAEK-LVKS is 8,750.

Category One - Flatwork items that must be conditioned, ironed, and folded:

DESCRIPTION TOTAL DAILY ITEMS DAYS OF SVC TOTAL PER WEEK

Pillow Cases White20051000
Flat White Sheet20051000
Surgical Towels Green1005500
Surgery Sheets505250
Surgery Pillowcases505250
Cook Aprons505250
Hand Towels-Blue and White505250
Work Shirts EMS205100
Work Shirts EMS205100
Kitchen work shirts (Polo)12560
Smock, knee length long coats10510
Fire Retardant Shirt4520
Food Server Pants Black12560
Chef Pants, Black12560
Cargo Pants Khaki & Blue10550
Fire Retardant Pants4520
Lab Coats1205600
Consultation Coats205100
Patient Clothing Tops505250
Patient Clothing Pants505250
Black Scrub Tops10550
Black Scrub Pants10550
Isolation Gowns10550
Kitchen Tops(Burgundy)10550
Overalls3515
Black Work Shirts3515
Black Long Sleeve Shirts3515
White Work Pants5525
White Work Shirts5525
Collared Work Shirts5525
Robes10550
Shower Curtains305150
IV Gowns Green15575
Scrub Tops-all colors1255625
Scrub Bottoms-all colors1255625
Wash Cloth White50052500
Bath Towel50052500
PJ Tops XS-5XL405200
PJ Bottoms XS-5XL405200
Bath Blanket505250
Thermal Blanket505250
Gown Patient405200
Isolation Gown15575
Bed Pads-Pink405200
Curtains1005500
Yellow PJs205100

Patient Personals- Quilts, Blankets, Clothing.. all 5 all Dish Towels (half fold in stacks of 50 each) 500 2 1000

Tuxedo bibs-multi-colored 75 5 375 Tablecloths-multiple colors 50 5 250

1.9.1.5. Category Four - Items that must be cleaned dried and returned in bulk bagged:

Loop and Dry Mops White/blue20051000
Micro Rags blue/yellow1005500
Micro Mops20051000
Rags-Bluefull cart55 full carts
Laundry Bags1005500
Patient Lifting Slings2510
Smart Cushions155
Jacobs Ladders155
Return Belt2510
Sleep Lab Fitted sheets:10550
(Blue, yellow, White, and Green)205100
Patient undergarments10550
Fitted Sheets (25 per bag)1005500

PART III: GENERAL ADMINISTRATION

a. Contract Officer Representative (COR)

(1) Contact TBD | contact number | @va.gov to coordinate this service. The contractor will contact the COR to schedule the work to be completed; upon arrival, the contractor will contact the COR. The COR will escort the contractor to the appropriate area and monitor the work being done. Upon completion of the work, the COR will escort the contractor out of the area.

b. Place of Performance

1) Kansas City VA Medical Center 4801 Linwood Blvd Kansas City, MO 64128

2) Columbia VA Medical Center Harry S. Truman 800 Hospital Drive Columbia, MO 65201

3) Topeka VA Medical Center Colmery-O’Neal 2200 Gage Blvd Topeka, KS 66622

4) Leavenworth VA Medical Center Dwight D. Eisenhower 4101 S. 4th Street Leavenworth, KS 66048

5) Wichita VA Medical Center

5500 East Kellog, Bldg 41
Wichita, KS 67218

c. Period of Performance

(1) See Block 3 of SF1449.

d. Contract Administration Data

(1) All contract administration functions will be retained by the Department of Veterans Affairs. The Contracting Officer will be the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer will be authorized to make commitments or issue changes that affect price, or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered unauthorized and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof.

e. Non-Personal Services

(1) This is a non-personal services contract. Personnel rendering services under this contract are not subject either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. The Government shall not exercise any supervision or control over the contract service providers performing services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

f. Hours of Operations

(1) Business hours: Monday through Friday, 8:00 a.m. - 4:30 p.m.

(2) Off-duty hours: Friday through Monday, 4:30 pm—8:00am; Monday through Thursday, 4:30 pm—8:00am.

(3) National Holidays: The 10 holidays observed by the Federal Government are:

New Year’s Day;

Martin Luther King’s Birthday;

Presidents Day;

Memorial Day;

Independence Day;

Labor Day;

Columbus Day;

Veterans Day;

Thanksgiving;

Christmas; and any other day specifically declared by the President of the United States to be a national holiday.

g. Quality Control

(1) CONTRACT PERFORMANCE MONITORING. The POC may perform surveillance of services by any of the methods listed below:

a) Observing actual performance;

b) Inspecting the services to determine whether the performance meets the performance standards; and

c) Review of any other appropriate records.

d) When unacceptable performance occurs, the POC shall inform the Contractor and the Contracting Officer. This will normally be in writing unless circumstances necessitate verbal communication. In any case the POC shall document the discussion and place it in the POC file. When the POC determines that formal written communication is required, the POC shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor program manager. The Contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the Contractor is required to prepare a corrective action plan to document how the Contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the Contractor must present this corrective action plan to the POC. The Government shall review the Contractor corrective action plan to determine acceptability. Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the Contracting Officer.

e) Pursuant to VAAR Provision 852.270-1, Representatives of Contracting Officer representative(s); The Government shall periodically evaluate the Contractor performance by appointing a POC to monitor performance to ensure services are received. The Government representative(s) shall evaluate the Contractor performance through inspections of observations, inspection of services or any other form of documentation and all complaints from VA personnel. The Government may inspect as each task is completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates. The Government Contracting Officer shall make final determination of the validity of customer complaint(s).

f) If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may require the Contractor to take necessary action to ensure that future performance conforms to contract requirements at no additional cost to the Government.

g) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements at no additional cost to the Government.

h. Contract Security The C&A requirements do not apply and a Security Accreditation Package is not required.

36C25519Q0120

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SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract.

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