36C24919Q0110-002.docx
DOCX document 23 KB Posted
- Attached to
- Valet Contract Federal contract opportunity
- Solicitation number
- 36C24919Q0110
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36C24919Q0110 P09.Quality Assurance Surveillance Plan Valet Parking 2018 04.docx
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| File | Type | Posted |
|---|---|---|
| 36C24919C0088-000.docx | DOCX document | |
| 36C24919Q0110-0001001.pdf | ||
| 36C24919Q0110-0001000.docx | DOCX document | |
| 36C24919Q0110-0001002.pdf | ||
| 36C24919Q0110-001.docx | DOCX document | |
| 36C24919Q0110-000.docx | DOCX document | |
| 36C24919Q0110_1.docx | DOCX document |
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
Patient Valet Parking James H. Quillen VA Medical Center Mountain Home, TN 37684
| Performance Objective |
| Performance Standard & PWS Reference |
| Method |
| By Whom |
| NOTES |
| 98% |
| 1. All employees will be dressed in the appointed uniform every day. This includes wearing your PIV badge. Paragraph 6 PWS |
| Random sampling |
& customer complaint COR and/or Assistant COR or Customer Complaint
| 98% |
| 2. Contractor shall provide systems to courteously retrieve vehicles for Veterans in five (5) minutes or less. Paragraph1.b. of PWS. |
| Random sampling |
COR and/or Assistant COR
| 98% |
| 3. 98% of all reports shall be validated and delivered timely. Paragraph 10 PWS. |
| Daily and Monthly hard copy on company letterhead paper report |
| COR and/or Assistant COR |
Police Service
| 98% |
| 4. 98 % of the time |
Open daily operations timely. Treat all people courteously. Section “Designated Valet Parking Lots” and paragraph 2.
Daily and Monthly sampling
COR and/or Assistant COR
| 98% |
| 5. Achieve proper staffing on site to manage traffic control and flow of vehicles to park – (no traffic backed up in circle & no calls for Police to unlock vehicles in valet parking holding area). Paragraphs 12., 7. and section entitled “Staffing” of PWS. |
| Random sampling |
& customer complaint & no calls for Police to unlock or remove a vehicle or direct traffic COR and/or Assistant COR
| 98% |
| 6. Contractor shall provide systems to courteously greet & accept vehicles in five (5) minutes or less. Paragraph 1.a. of PWS. |
| Random sampling |
COR and/or Assistant COR
| 99% |
| 7. Each parking attendant will park/return 15 to 18 vehicles per hour minimum. |
| Random sampling |
COR and/or Assistant COR
| 98% |
| 8. Achieve a 98% no Safety Violations or Accidents for the Month and adhere to hospital safety rules, policies and regulations. Paragraph 2 of PWS. |
| Random sampling |
and customer complaint or reports of accidents and issues COR and/or Assistant COR
| 98% |
| 9. Security/lost or Stolen items |
The Contractor shall maintain vehicle keys and ensure not patient items are lost or stolen. Paragraphs 3 and 8 of PWS.
Random sampling and customer complaint or reports of lost or stolen items COR and/or Assistant COR
| 98% |
| 10. Valet parking contractor employees shall adhere to all state and federal traffic safety laws, license requirements JHQVAMC patient safety and competency/training requirements. Paragraphs, 2, 4, 7, 9, and section “General Information” of PWS. |
| Random sampling |
or customer complaint COR and/or Assistant COR
| 98% |
| 11. Contract employees are not allowed to carry or use cell phones or any other electronic device except a contractor walkie-talkie while on duty. Paragraph 5 of PWS. |
| Random, Daily, Monthly sampling |
COR and/or Assistant COR
| 98% |
| 12. Contractor employees shall not utilize any tobacco product or e-cigarettes while on duty. Paragraph 5 of PWS. |
| Random, Daily, Monthly sampling |
COR and/or Assistant COR
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