36C24725Q0142.docx

36C24725Q0142

GENERAL INFORMATION

VISN 7 Network Contracting Office LaVista Business Park - Bldg A 2008 Weems Road Tucker GA 30084

POINT OF CONTACT*

Contracting Officer Quentin Deloney Quentin.Deloney@va.gov

PLACE OF PERFORMANCE

1 Freedom Way

Augusta GA

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, “Streamlined Procedures for Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued.

This solicitation is a request for quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2022-06/05-26-2022.

The associated North American Industrial Classification System (NAICS) code for this procurement is 812930 with a small business size standard of $47M. The Network Contracting Office 7 is seeking Parking Lots and Garages for the Charlie Norwood VAMC in Augusta, GA.

All questions regarding this RFQ must be in writing and may be sent by e‐mail to Quentin.Deloney@va.gov. Questions must be received no later than November 19, 2024 at 12:00 PM ET. No further questions will be accepted after that date and time.

You are reminded that representatives from your company SHALL NOT contact any VA Medical Center employees to discuss this RFQ during this RFQ process. All questions and concerns regarding this RFQ shall be directed to the Contracting Officer (CO).

Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice

Combined Synopsis/Solicitation Notice

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE

DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a.

PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE

ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26.

TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

509-25-2-4105-0003 36C24725Q0142 11-07-2024 Quentin Deloney

(404) 432-0403 12-05-2024

1:00PM

EST

Department of Veterans Affairs VISN 7 Network Contracting Office LaVista Business Park - Bldg A 2008 Weems Road Tucker GA 30084 X X 812930 $47 Million N/A X Charlie Norwood VAMC 1 Freedom Way Augusta GA 30904 Department of Veterans Affairs VISN 7 Network Contracting Office LaVista Business Park - Bldg A 2008 Weems Road Tucker GA 30084

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 See CONTINUATION Page See SOW & Section B.2 for Items See CONTINUATION Page X X X Quentin Deloney Page 1 of Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C247 Department of Veterans Affairs VISN 7 Network Contracting Office LaVista Business Park - Bldg A 2008 Weems Road Tucker GA 30084

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

36C24725Q0142

Page 1 of Page 1 of Page 1 of Page 1 of

A. GENERAL INFORMATION

1. Purpose: Procure contracted Valet Services for patients and visitors.

2. Scope of Work: The contractor shall provide all resources necessary to accomplish the deliverables described in the statement of work (SOW), except as may otherwise be specified. The Contractor shall provide Valet Parking Services for parking an estimated 300 to 400 vehicles daily while maintaining the ability to increase the amounts as demand increases. The Valet Parking Services shall be intended to accommodate Veteran patients, their family members, and visitors.

3. Background: Contracted valet services has been in use for the past seven years at the 950 15th Street downtown facility.

4. Performance Period: The period of performance is for an initial base year with the possibility of four one-year extension options (exercised at the government's discretion) if successful results are achieved per VA Augusta Health Care System evaluation.

5. Type of Contract: This contract will be a Firm-Fixed-Priced Contract.

6. Place of Performance: VA Augusta Health Care System has exclusively designated the South Lot (approximately 135 parking spaces) of 950 15th Street, Augusta GA 30901 for Valet Parking Services. The drop off and pickup area for all patrons of the valet service will take place at the Emergency Department Atrium/South Lot which is only accessible via the south lot entrance. Business address is 1 Freedom Way, Augusta GA 30904.

7. Hours of Operation: Shall be 7:00 am to 6:00 pm Monday through Friday, excluding Federal Holidays and any other day specifically declared by the President of the United States to be a Federal Holiday. Holidays falling on a Sunday will be observed the following Monday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday by U.S. Government agencies.

Juneteenth June 19th

Contractor shall adjust the level of valet parking staff as necessary to ensure no long delays or traffic back-ups occur during peak VA clinic schedules (Mondays through Thursdays, between 7:00 AM through 2:00 PM) and efficient operation. If deemed necessary by the Government, the hours of operation may be periodically adjusted based upon volume and demand.

*NO NEW ARRIVING VEHICLES SHALL BE PARKED AFTER 4:30 PM. THE 4:30 PM TO 6:00 PM PERIOD SHALL BE FOR RETRIEVING PREVIOUSLY PARKED VEHICLES ONLY*

B. Site Visit Information

1. Please see Addendum to FAR 52.212-1 Instructions to Offerors- Commercial Products and Commercial Services for Site Visit Note: Contractor shall be responsible for all costs and travel expenses associated with the site inspection visit. Failure to attend the site inspection walk-through of the participating VA facility shall not release the Contractor from complying with the terms, conditions, specifications, and requirements of the resulting contract.

C. GENERAL REQUIREMENTS

1. Contractor shall provide professional valet booth(s), locking key cabinet(s) Lock boxes/key cabinets shall be mobile, so it can be transported to the afterhours valet location for distribution of remaining keys, safety cones, disposable seat covers, signs and other supplies, materials and/or miscellaneous items necessary to operate and manage the valet services. All signs shall be at least 30” x 30”, hand-written signs shall not be allowed.

2. Contractor shall provide and install a minimum of 2 "No Tipping" signs at the valet service area. The “No Tipping” policy shall be strictly enforced. Valet parking attendants and all other parking staff shall be restricted from accepting tips of any kind. If this policy is violated the individual shall be terminated.

3. Contractor shall provide and install a minimum of 2 “Insurance Liability” signs for vehicle damage claims at the valet service area.

4. Contractor shall provide adequate signage to direct traffic from the visitor parking lot entrance to the designated drop off locations.

5. Contractor shall not install any signs without the prior guidance or written consent from the Contracting Officer or the designated COR.

6. Contractor shall provide and install suitable (not easily moved or defeated) barriers to prevent unauthorized use of designated parking lots.

7. Contractor shall provide and/or replace uniforms for all valet parking staff performing under this contract which shall be kept neat and clean in appearance. Standard issue uniform will be collared shirt with khaki pants and black shoes. Uniforms will be free from visible stains and every effort should be made to keep uniform as clean and wrinkle-free as possible. Uniforms must be clean, pressed, in good condition, and fit appropriately. Socks or hose must be worn with shoes while in uniform. Uniforms must not interfere with the safe operation when parking vehicles. Long hair must be secured. Appearance and personal hygiene are extremely important in establishing a positive guest interaction.

All valet parking staff performing under this contract shall wear issued uniforms while on-duty to aid in their identification, enhance security, and promote the professional image of the VA Augusta Health Care System. Uniforms shall include the identification of the Contractor by company name and employee name. Uniforms must be consistent in style and color. The uniform style shall be approved by the COR prior to contract implementation.

8. Contractor shall designate a full-time supervisor to be at the valet service area during set-up, tear-down operations, and performance of the work. The Contractor shall always provide adequate on-site supervision to handle customer concerns and parking incidents. Duties of the supervisor shall also include but not be limited to customer relations, training, improving all valet services and coordinating all work and additional services with the Contracting Officer's Representative (COR). The Supervisor(s) shall not allow any disagreement with patrons to escalate into an argument, if the patron continues to yell and not comply with the supervisor's instructions the patron will be directed/escorted to the VA Police Office, or the VA Police shall be called for immediate assistance to resolve the issue.

9. The Contractor shall be responsible for protecting the personnel furnishing services under this contract. Payment for any leave, including sick leave or vacation time is considered the responsibility of the Contractor. To carry out this responsibility, the contractor shall provide the following for these personnel:

• Worker’s Compensation

• Professional Liability Insurance

• Health Examinations

• Income Tax Withholding

• Social Security Payments

* The parties agree that the Contractor’s personnel including POC and subcontractors performing under this contract shall not be considered VA employees for any purpose. They all shall be considered employees of the Contractor.

10. Contractor shall follow all existing local, state, federal employment laws and/or union regulations relevant to fringe benefits and premium pay for their employees. Such personnel shall not be considered VA employees for any purpose. Cost quoted in the solicitation is all-inclusive of all incidental costs including housing, transportation and premium payments for applicable insurance coverage.

11. Contractor shall be solely responsible for any overtime and/or holiday pay employees may be entitled to while performing under this contract. The Contractor shall not bill nor be reimbursed by the Government.

12. Contractor shall have an appropriate number of full-time employees on duty to ensure handicapped patrons do not have to wait more than five (5) minutes for service, under normal circumstances and all other patrons receive a claim check for parking and have their vehicle delivered within a period not to exceed ten (10) minutes. The attendant will deliver the vehicle in a location that allows the patron to easily exit the valet service area.

13. Contractor shall coordinate with COR to designate a drop off and pick up location near the entrance for the loading and unloading of handicapped patients/patrons so as not to interfere with normal valet parking operation. Handicapped patients/patrons shall be permitted to pull up to the designated drop off and pick up locations and the parking attendants shall then be required to park the vehicles. If valet services are declined attendants shall direct the drivers to a self-parking handicap space.

14. Contractor shall stop all vehicles requiring valet parking and ask the occupants for the name of the Veteran and for a phone number for emergency contact (preferably a cell phone).

15. Contractor shall provide all patrons with a valet claim check/ticket. Claim checks shall contain the valet company's liability disclaimer.

16. Contractor shall assist disabled patrons with getting in and out of their vehicles and with removal of wheelchairs, walkers, carts and/or personal medical equipment from vehicles if requested. Valet parking attendants shall provide minimal assistance but shall not be required to lift or pick up patients to assist them to get in and out of their vehicles.

17. Contractor shall park all vehicles (patrons will not be allowed to self-park) to maximize the space available by utilizing all possible parking options (double/triple parking, travel lanes, curbs). Valet parking staff are prohibited from the use of a cell phone while operating a Patron’s vehicle. When the Patron’s vehicle is parked all doors shall be locked when unattended. To prevent damage to valeted vehicles, valet parking staff shall leave appropriate safety zones between neighboring vehicles to ensure surrounding doors can be opened adequately without incident.

18. Contractor shall not be required to park buses or large motor vehicles driven by patrons; they shall be directed to self-park their vehicles in the parking areas designated by VA Police.

19. Contractor shall secure all patrons keys in a lockable key cabinet; the key cabinet shall always be locked unless a parking attendant is in the immediate area to prevent pilferage of keys.

20. Contractor shall be responsible for screening out VA Augusta Health Care System employees from inappropriately using the valet parking services.

21. Contractor shall be responsible for directing patrons not wishing to participate in the valet parking services to other designated parking locations.

22. Contractor shall notify the COR prior to closing the lot due to reaching maximum capacity. A lot closed sign will be posted along with an employee at the lot entrance to direct patrons to other VA parking areas. The lot will continue to operate on a one for one exchange until the lot can be reopened.

23. Contract employees shall not search or open any vehicle compartments; any violations shall result in immediate termination.

24. Contract employees shall report any openly visible firearms or illegal substances immediately to VA Police.

25. Contractor shall have the right to deny services if the vehicle presents a health risk to employees, (i.e. insect infestation, mechanically unsound, garbage infested, body fluid-soaked seats). Minor spills and stains, seat dampness, and pet hair which are coverable by disposable seat covers do not constitute a health risk. The valet supervisor is the only individual allowed to deny service. If needed a VA Police Officer will make the final determination.

26. Prior to 6:00 pm, Contractor shall move all unclaimed vehicles to the parking spaces closest to the drop off/receiving area. Contractor shall try to locate the owner of any vehicles still on the premises to return their keys. If the patient has been admitted, keys will be returned to the owner or given to staff having control of the patient’s personal belongings. If the owner cannot be located the keys will be secured in a valet key storage box.

27. Contractor supervisor shall be required to turn over to the VA Police Desk Officer a secured key box containing the keys of all unclaimed vehicles still on the premises after valet parking hours. An inventory log (with a space for patrons to sign for the keys) of all remaining vehicles and associated ticket numbers shall be provided to the VA Police Desk Officer. Owners of these vehicles shall pick up their keys at the VA Police Desk. Contractor shall furnish enough signs to explain this procedure and to provide directions to the Police Office.

28. Contractor shall promptly and courteously respond to complaints within 10 working days, including complaints brought to the Contractor's attention by the Contracting Officer or Contracting Officer Representative (COR) acting as the Quality Assurance Evaluator (QAE). The Contractor shall maintain a written record of all complaints, both written and oral showing the identity of the individual, the nature of the complaint, and the Contractor's response. The Contractor shall permit the Government to inspect such records upon reasonable notice.

29. Contractor agrees to permanently remove any member of its parking staff from performing work associated with this contract, if at the sole discretion of the VA, the employee poses a health and safety risk to any patient or individual requiring services or if the COR disapproves of the conduct due to it interfering with the business or operations of the VA Augusta Health Care System.

30. Contractor shall not make any alterations to the parking lots or parking lot stripping. Contractor shall be responsible for all temporary modifications to secure and layout the designated valet lot area to meet the contractor needs. If parking lot alterations shall be required, the Contractor shall notify the Contracting Officer in writing with the recommended changes. If the recommended changes are approved, the Contractor shall be notified in writing by the Contracting Officer, pay all cost related to the modifications and must return the lot to previous condition upon contract termination.

31. Contractor shall assume full responsibility for the protection of valet personnel furnishing services under this contract, such as providing workers compensation, professional liability insurance, health examination and social security payments. Payment for any leave, including sick leave or vacation time is considered the responsibility of the Contractor.

32. Contractor shall follow all existing local, state, federal employment laws and/or union regulations relevant to fringe benefits and premium pay for their employees. Such personnel shall not be considered VA employees for any purpose. Cost quoted in the solicitation is all-inclusive of all incidental costs including housing, transportation and premium payments for applicable insurance coverage.

33. Contractor shall be solely responsible for any overtime and/or holiday pay employees may be entitled to while performing under this contract. The Contractor shall not bill nor be reimbursed by the Government.

34. Contractor shall ensure that all staff performing under this contract comply with the VA Augusta Health Care System alcohol and drug free workplace policy. The Contractor shall conduct random alcohol and drug tests on all staff. Random alcohol and drug tests shall be conducted at least once a year on each employee performing under the resulting contract. Staff shall also be subject to drug and alcohol testing when reasons exist to suspect the use of illegal drugs and/or alcohol while on duty that impaired judgment, performance, operation of vehicles and the safety of Veteran patients, VA employees, visitors, voluntaries and/or other staff. Upon request, the Contractor shall be expected to provide evidence or copy of the results of employee drug and alcohol testing.

35. Smoking is not permitted within or around the VA facility grounds, except in designated areas. Contractor employees shall not smoke while on duty. During designated breaks employees may smoke in designated smoking areas only.

36. The following acts are not permissible by contractors that provide services under this contract or while on VA premises:

a. Possession and/or use of intoxicating liquors, narcotics or controlled substances of any kind (excluding doctor’s prescriptions which do not impair driver’s driving ability) while on duty or reporting for duty

b. Gambling in any form is strictly prohibited.

c. Possession of firearms carried either openly or concealed, knives, hatchets, clubs, any hand-held weapons, and any variety of incapacitating liquid or gas emitting weapons

c. Physical violence to settle a dispute with VA employees or in public while on duty.

e. Spitting in prohibited places or any other unsanitary, offensive or insensitive practices or behavior.

f. Use of loud, indecent or profane language and/or making threatening or obscene gestures toward customers or other employees.

g. Engaging customers in a verbal confrontation to settle a disagreement. Should a disagreement arise, the Contractor employee is to contact the Contractor Supervisor. The Contractor Supervisor shall then contact the COR.

h. Soliciting or accepting tips from customers, companions or others at any time.

i. Contractor employees shall not loiter in or around the facility during off duty hours.

j. All Contractor employees shall adhere to all Georgia Driving Safety standards and follow all driving and parking requirements outlined under VA Regulations 1.218(b), Schedule of Offenses and Penalties.

37. The Contractor shall be completely liable for all vehicle damages occurring while in the possession of the valet staff and/or service. All vehicle damage claims brought to the attention of the Valet Contractor shall be immediately investigated and validated claims shall be processed for settlement.

Note: Any claims of damage or missing/stolen property involving patient/customer's vehicles shall be the responsibility of the Contractor. The VA assumes no responsibility for such claims. All claims shall be directed to and handled by the Contractor supervisor. Corrective actions to resolve all claims shall commence immediately. All claims shall be settled within fourteen (14) working days, unless extenuating circumstances warrant additional time and is authorized by the Contracting Officer or the Contracting Officer Representative. All vehicle accidents or theft claims shall be immediately reported to the VA Police for investigation.

38. Contractor shall be required to comply with Federal and State Workers Compensation and liability insurance. Reference FAR clause 52.228-5-Insurance and Subpart 28.307-2-Liability.

39. Prior to contract award, the Contractor shall furnish to the Contracting Officer certification from the insurance company indicating that the coverage has been obtained and that it may not be changed or cancelled without a guaranteed thirty (30) day notice to the Contracting Officer. New certifications shall be furnished at least thirty (30) days prior to the expiration date of the current insurance policy.

40. Contractor shall provide bonded, fully trained, experienced parking attendants who possess a valid State Driver's License, be legal residents or U.S. citizens and be fluent in the English language. Contractor personnel shall be at least 18 years of age, have no felony criminal history, and be able to perform all general duties, functions, and activities as required. Contractor's staff qualifications shall also include expertise in the proper operation of all types of vehicles, and a commitment to the highest level of respect, courtesy, compassion, and safety. The parties agree that the Contractor’s personnel including POC and subcontractors performing under this contract shall not be considered VA employees for any purpose. They all shall be considered employees of the Contractor.

41. Contractor shall furnish at its cost evidence of qualifications and competency assessment of all employees. Such evidence shall include but are not limited to copies of driver's licenses, DMV printouts, and copies of security background checks.

42. Contractor shall be responsible for providing a facility orientation to all valet parking attendants and offer a training program on security, patient privacy, safety, emergency procedures, accidents/injuries and communication with Medical Center staff and shall maintain documentation certifying that all employees assigned to the contract have received the training. If deemed necessary by the Government, additional training shall be offered at the VA Augusta Health Care System and scheduled at the post award meeting on a mutually agreeable date and be coordinated with the COR.

43. Contractor shall designate Point(s) of Contact (POC) responsible for administrative matters in the performance of services under this contract. The POC(s) shall have full authority to act for Contractor on all matters relating to the daily performance of this contract. POC shall be available by telephone Monday through Friday, between 8:00 a.m. and 4:30 p.m. excluding national holidays.

44. Contractor shall establish a method to validate the number of vehicles parked per day (i.e. parking stubs) and provide the daily count to the on-duty VA Police Desk Officer at the end of each day.

45. Contractor shall submit a monthly report to the Contracting Officer and COR within seven (7) calendar days after each month ends. The report shall summarize the number of vehicles parked by valet attendants based on date and time (sorted by morning or afternoon). The report shall also identify the peak hours during the day and how many vehicles were parked during those peak hours. The report shall also include any incidents, accidents or special situations with patients, visitors, VA employees, or VA volunteers and corrective action taken. The reports must be legible and easy to understand. Reports should be signed by the Supervisor and/or authorized representative of the Contractor. Contractor may provide for approval a sample of the types of report forms used on similar projects.

D. GOVERNMENT RESPONSIBILITIES

1. Government shall notify the contractor in advance of any special events which might cause parking problems because of additional patients, patrons, or visitors to the Medical Center. Contractors shall be required to adjust the level of parking staff to accommodate the workload or extra vehicle volume.

2. The VA Augusta Health Care System may conduct independent customer satisfaction surveys to evaluate valet services. Participation by Veterans in all surveys shall be voluntary. Results of valet parking surveys conducted by the Medical Center may be shared with the Contractor, particularly when service improvement is needed.

E. CHANGES TO STATEMENT OF WORK

Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor.

F. MONITORING PROCEDURES

The COR shall be responsible for monitoring the Contractor's performance. Performance deficiencies or poor performance identified during the term of the contract shall be reported to the Contractor. Upon notification of deficiencies or poor performance, the Contractor shall be given a reasonable time to take corrective action. If determined appropriate, the Contracting Officer, COR and/or other VA staff members shall meet with representatives of the Contractor to review performance and resolve issues. All deficiencies or poor performance shall be documented and MUST be corrected within the timeframe specified in the cure notice. The Contractor shall notify the Contracting Officer and the COR when correction(s) have been made. If the appropriate correction is not made within the timeframe specified in the cure notice, the Government shall have the right to terminate the contract in it is entirety.

G. INVOICES

1. Payment will be made upon receipt of a properly prepared detailed invoice, prepared by the Contractor, validated by the Contracting Officer’s Representative (COR), and submitted electronically through OB-10 (https://portal.tungsten-network.com/).

2. A properly prepared invoice will contain:

a) Invoice Number and Date

b) Contractor’s Name and Address

H. SECURITY

PER REVIEW OF VA HANDBOOK 6500.6, CONTRACT SECURITY, APPENDIX A- INFORMATION SECURITY AND PRIVACY CHECKLIST:

1. “The C&A requirements do not apply and a Security Accreditation Package is not required.”

2. Acquisition of this service does not involve the storage, generating, transmitting, or exchanging of VA sensitive information to the vendor.

3. There may exist exposure to VA sensitive information, in particular to sensitive personal information (SPI) while implementing contractual services.

Minimum Statutory Requirements

1. Prohibition on unauthorized disclosure: Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1). See VA Handbook 6500.6, Appendix C, paragraph 3.a.

Information System Security The contractor shall ensure adequate LAN/Internet, data, information, and system security in accordance with VA standard operating procedures and standard contract language, conditions laws, and regulations. The contractor’s firewall and web server shall meet or exceed the government minimum requirements for security. All government data shall be protected behind an approved firewall. Any security violations or attempted violations shall be reported to the VA project manager and the VBA Headquarters Information Security Officer as soon as possible. The contractor shall follow all applicable VA policies and procedures governing information security, especially those that pertain to certification accreditation.

Security Training All contractor employees and subcontractors under this contract or order are required to complete the VA's on-line Security Awareness Training Course and the Privacy Awareness Training Course annually. Contractors must provide signed certifications of completion to the CO during each year of the contract. This requirement is in addition to any other training that may be required of the contractor and subcontractor(s).

Contractor Personnel Security All contractor employees who require access to the Department of Veterans Affairs' computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Security and Investigations Center (07C). The level of background security investigation will be in accordance with VA Directive 0710 dated September 10, 2004 and is available at: http://www.va.gov/pubs/asp/edsdirec.asp (VA Handbook 0710, Appendix A, Tables 1 – 3). Appropriate Background Investigation (BI) forms will be provided upon contract (or task order) award and are to be completed and returned to the VA Security and Investigations Center (07C) within 30 days for processing. Contractors will be notified by 07C when the BI has been completed and adjudicated. These requirements are applicable to all subcontractor personnel requiring the same access. If the security clearance investigation is not completed prior to the start date of the contract, the employee may work on the contract while the security clearance is being processed, but the contractor will be responsible for the actions of those individuals they provide to perform work for the VA. In the event that damage arises from work performed by contractor personnel, under the auspices of the contract, the contractor will be responsible for resources necessary to remedy the incident.

The investigative history for contractor personnel working under this contract must be maintained in the databases of either the Office of Personnel Management (OPM) or the Defense Industrial Security Clearance Organization (DISCO). Should the contractor use a vendor other than OPM or Defense Security Service (DSS) to conduct investigations, the investigative company must be certified by OPM/DSS to conduct contractor investigations.

1. Background Investigation The position sensitivity impact for this effort has been designated as [LIMITED, MODERATE, SUBSTANTIAL, or MAJOR] Risk and the level of background investigation is [NACI, MBI, or BI].

(2) Social Security Number of contractor personnel.

(3) Home address of contractor personnel or the contractor's address.

e. The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract.

3. Government Responsibilities

1. a. The VA Security and Investigations Center (07C) will provide the necessary forms to the contractor or to the contractor's employees after receiving a list of names and addresses.

b. Upon receipt, the VA Security and Investigations Center (07C) will review the completed forms for accuracy and forward the forms to OPM to conduct the background investigation.

c. The VA facility will pay for investigations conducted by the OPM in advance. In these instances, the contractor will reimburse the VA facility within 30 days.

d. The VA Security and Investigations Center (07C) will notify the contracting officer and contractor after adjudicating the results of the background investigations received from OPM.

e. The contracting officer will ensure that the contractor provides evidence that investigations have been completed or are in the process of being requested.

I. ELECTRONIC AND INFORMATION TECHNOLOGY STANDARDS

INTERNET/INTRANET

The contractor shall comply with Department of Veterans Affairs (VA) Directive 6102 and VA Handbook 6102 (Internet/Intranet Services).

VA Directive 6102 sets forth policies and responsibilities for the planning, design, maintenance support, and any other functions related to the administration of a VA Internet/Intranet Service Site or related service (hereinafter referred to as Internet). This directive applies to all organizational elements in the Department. This policy applies to all individuals designing and/or maintaining VA Internet Service Sites; including but not limited to full time and part time employees, contractors, interns, and volunteers. This policy applies to all VA Internet/Intranet domains and servers that utilize VA resources. This includes but is not limited to va.gov and other extensions such as, “.com, .edu, .mil, .net, .org,” and personal Internet service pages managed from individual workstations.

VA Handbook 6102 establishes Department-wide procedures for managing, maintaining, establishing, and presenting VA Internet/Intranet Service Sites or related services (hereafter referred to as “Internet”). The handbook implements the policies contained in VA Directive 6102, Internet/Intranet Services. This includes, but is not limited to, File Transfer Protocol (FTP), Hypertext Markup Language (HTML), Simple Mail Transfer Protocol (SMTP), Web pages, Active Server Pages (ASP), e-mail forums, and list servers.

VA Directive 6102 and VA Handbook 6102 are available at:

Internet/Intranet Services Directive 6102 http://www.va.gov/pubs/directives/Information-Resources-Management-(IRM)/6102d.doc Internet/Intranet Services Handbook 6102 http://www.va.gov/pubs/handbooks/Information-Resources-Management-(IRM)/6102h.doc Internet/Intranet Services Handbook 6102 Change 1 – updates VA's cookie use policy, Section 508 guidelines, guidance on posting of Hot Topics, approved warning notices, and minor editorial errors.

http://www.va.gov/pubs/handbooks/Information-Resources-Management-(IRM)/61021h.doc In addition, any technologies that enable a Network Delivered Application (NDA) to access or modify resources of the local machine that are outside of the browser’s ”sand box" are strictly prohibited. Specifically, this prohibition includes signed-applets, or any ActiveX controls delivered through a browser's session. ActiveX is expressly forbidden within the VA while .NET is allowed only when granted a waiver by the VA CIO *PRIOR* to use.

JavaScript is the preferred language standard for developing relatively simple interactions (i.e., forms validation, interactive menus, etc.) and Applets (J2SE APIs and Java Language) for complex network delivered applications.

SECTION 508

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998.

In December 2000, the Architectural and Transportation Barriers Compliance Board (Access Board), pursuant to Section 508(2)(A) of the Rehabilitation Act Amendments of 1998, established Information Technology accessibility standards for the Federal Government. Section 508(a)(1) requires that when Federal departments or agencies develop, procure, maintain, or use Electronic and Information Technology (EIT), they shall ensure that the EIT allows Federal employees with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by other Federal employees. The Section 508 requirement also applies to members of the public seeking information or services from a Federal department or agency.

Section 508 text is available at:

http://www.opm.gov/HTML/508-textOfLaw.htm http://www.section508.gov/index.cfm?FuseAction=Content&ID=14

J. CONFIDENTIALITY AND NONDISCLOSURE

It is agreed that:

1. The preliminary and final deliverables and all associated working papers, application source code, and other material deemed relevant by the VA which have been generated by the contractor in the performance of this task order are the exclusive property of the U.S. Government and shall be submitted to the CO at the conclusion of the task order.

2. The CO will be the sole authorized official to release verbally or in writing, any data, the draft deliverables, the final deliverables, or any other written or printed materials pertaining to this task order. No information shall be released by the contractor. Any request for information relating to this task order presented to the contractor shall be submitted to the CO for response.

3. Press releases, marketing material or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the CO.

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

The Contractor shall provide Valet Parking Services for parking an estimated 300 to 400 vehicles daily while maintaining the ability to increase the amounts as demand increases. (See Statement of Work) Contract Period: Base POP Begin: 02-01-2025 POP End: 01-31-2026

The Contractor shall provide Valet Parking Services for parking an estimated 300 to 400 vehicles daily while maintaining the ability to increase the amounts as demand increases.