36C24625Q1112 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 09-18-2025 Harold McQuillia Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton

VA

23667 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton

VA

23667 To all Offerors/Bidders

36C24625Q1112

X X X ** HOUR & DATE for Receipt of Offers is EXTENDED to: 09-30-2025 12pm EDT See CONTINUATION Page X The solicitation 36C24625Q1112 is amended as follows:

a. Section B.3 Performance Work Statement (PWS) is hereby updated and attached on page 2.

b. Section B.4 Special Requirements is hereby updated and attached on page 5.

c. Section E.1 Instructions to Offerors is hereby updated and attached on page 8.

d. Government answers to contractor questions are attached on page 12 of this amendment.

e. Charles George VA Medical Center map is attached on page13.

f. The deadline to submit quotes is hereby extended from 9/23/2025 12pm et. to 9/30/2025 12pm et.

There are no other changes to the solicitation as a result of this amendment.

Harold McQuillia Contracting Officer

CONTINUATION PAGE

B.3 PERFROMANCE WORK STATEMENT (PWS)

1. General: The Western North Carolina VA Health Care System (WNCVAHCS) has a requirement to Shuttle Veterans and staff Monday through Friday (6am to 6pm) at 1100 Tunnel Road Asheville NC 28805. The contractor shall provide all resources necessary to accomplish the services described in the PWS. The contractor will provide shuttle transportation to all Veterans and staff. The contractor is required to shuttle staff and Veterans from VA ground parking lots, parking lot on Riceville Road to and from all VA buildings on campus.

2. Requirements: The contractor shall provide a minimum of one (1) 10-passenger vehicle with a handicap wheelchair lift and ability to transport up to 2 wheelchairs in addition to 10 passengers.

3. Hours of Operation: 6:00 am to 6:00 pm – Monday through Friday, excluding Federal holidays.

4. Contractor Responsibilities:

a. The contractor will provide their own shuttle bus, Contractor will provide all maintenance and repair services required to ensure all vehicles are serviceable, mechanically safe, have adequate heat and/ or air conditioning and meet applicable state, and local vehicle safety inspection requirements. All maintenance and repairs are to be performed off station. Contractors will be required to obtain annual inspection of wheelchair lift for the shuttle bus.

b. The Government reserves the right to periodically inspect the Contractor’s vehicles and, if any vehicle is determined to be unsafe or unsatisfactory, to prohibit its use until such unsafe or unsatisfactory conditions have been corrected. In such event, the Contractor must provide replacement vehicles to maintain the schedules. The Contractor shall provide a maintenance log upon request.

c. Accessibility: The Contractor shall provide handicap accessible vehicles in accordance with U.S. Department of Transportation (DOT), National Highway Transportation Safety Administration (NHTSA), North Carolina Department of Transportation (NCDOT), The Americans with Disabilities Act (ADA) and all applicable State and Federal Laws and Regulations. The Contractor employees will be required to have the knowledge and skills to safely operate the handicap vehicle and safely load and unload handicap passengers.

d. All buses shall be equipped with a heating system to provide an even temperature throughout the bus of not less than 68 degrees Fahrenheit and a defroster for the windshield. Air conditioning equipment must be sufficient to provide an even temperature of 75 degrees Fahrenheit or less throughout the bus.

e. Contractors will provide seasonal uniforms minimally consisting of Polo type shirts, dress pants or shorts. Shorts must be no more than 2 inches above the knee. Jeans are not permitted. Contract issued Jacket may be worn during inclement weather. The uniforms shall be professional in appearance and standardized amongst employees. Company identification shall be displayed prominently, including a government provided photo ID. The Contractor staff shall provide the COR necessary information to obtain government issued ID. The Contractor is expected to provide evidence of employee 5 panel drug testing clearance, a criminal background check and DMV driving history review. The contractor will conduct yearly drug tests and DMV driving history reviews. A copy of the results will be provided to the VA upon request.

f. Contractor to supply Shuttle Bus with cell phone for communication for employees, staff or Veterans to contact Shuttle bus for transportation. Contractor staff are required to safely operate the shuttle bus and retain CDL license if required for the acquired shuttle bus. The shuttle buses are to be kept clean and maintained.

g. Discipline and tracking of shifts and punctuality is the responsibility of the Contractor’s Supervisory employee. During inclement weather, contractor is to ensure adequate staffing levels unless the COR has allowed the Contractor to cease operations. Cell phone use by Contractor personnel is not permitted inside vehicles or while driving the Shuttle bus. Tobacco is not permitted on VA campus or inside Shuttle bus.

h. WNCVAHCS is a drug-free workplace. Any contract employee appearing under the influence of a controlled substance will be asked to leave the VA grounds immediately. The Contractor will be notified immediately of the removal and reason for the removal. The Contractor agrees to terminate immediately an employee who, at the sole discretion of the VA, poses a risk to the health or safety to others. Contractors shall be completely responsible for all actions of their employees.

i. Professionalism, Professional Appearance and Courtesy: Courtesy and respect shall be offered to anyone the contract staff comes into contact with while on VA property. Contractor is expected to enforce reasonable standards of employee conduct. A pleasant demeanor and courteousness is required at all times. Contract staff are expected to be always clean and well-kept. Good hygiene practice shall be enforced by the Contractor, including a professional appearance. Contractor staff shall possess a thorough understanding of written and spoken English. Contractor will not display any affiliation for any political party. Contractor personnel may not display decorations or alter their appearances in conjunction with any holiday. Holiday salutations specific to a certain faith or belief will be permitted. Contract will follow all regulations established by the facility.

j. HIPPA Compliance: The Contractor shall ensure the confidentiality of patient information. Contractors and any subcontractors shall adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPPA) of 1996. This includes both the Privacy and Security Rules published by the Health and Human Services (HHS). As required by HIPPA, HHS has promulgated rules governing the use and disclosure of protected health information by covered entities. The covered entity component of the Department of Veterans Affairs is the Veterans Health Administration.

k. Security Requirements for Contractor Employees: Background checks are to be completed on all employees. The driving record, drug screening, and a criminal background are to be made available to the Contracting Officer or COR upon request. Any proposals that do not include this information will be ineligible for award. The Contractor is to detail the complete background investigation process but will not be required to submit any individuals’ results with their proposal (though all employees hired by the contractor shall be screened after award).

l. Claims/Damages: The VA assumes no responsibility for any damage to Shuttle bus or patron’s vehicles caused during the performance of the Contractor’s services or for any such claims. Any such claims shall be reported to the COR within 24 hours of occurrence.

m. Contractors shall be required to provide and maintain insurance on all services, shuttle bus and employees who provide services under this procurement. Insurance shall include, but not limit to, the minimum amounts stated in this PWS and in accordance with the regulations, including FAR 52.228-5, Insurance-Work on a Government Installation; VAAR 852.237-70, Contractor Responsibilities; and VAAR 852.237-71, Indemnification and Insurance. Full texts of these clauses are provided in this solicitation and any resulting contract.

i. Worker’s compensation and employer’s liability: Contractors are required to comply with applicable Federal and State workers’ compensation and occupational disease statutes. Minimum amount is $100,000

ii. Workers Compensation Each Accident and Each Employee and $500,000 Workers Compensation Disease – Policy Limit or maximum allowed for the services being performed by law. Employer’s ability coverage of at least $100,000 shall be required, except in States with exclusive or monopolistic funds that do not permit worker’s compensation to be written by private carrier

iii. Garage Liability (Any Auto): A minimum coverage of $1,000,000 combined single limit and $2,000,000 aggregate limit is required.

iv. Garage Keepers Liability: A minimum of $200,000 limit is required.

t. Contractor shall provide insurance certificate(s) evidencing the above required minimum coverage prior to commencement of work under this contract to the CO.

u. Contractor shall submit a monthly report to the COR by the 5th day of each month. This report shall include a summary of the total passengers transported each day, the monthly total of passengers transported, and any reports of accidents.

v. Contractor is responsible for returning government ID badges within 5 business days when employment is discontinued. Contractor has the responsibility for “Duty to Report” any fraud, waste and abuse witnessed while on VA premises to the Integrity and Compliance Officer. The vendor has responsibility for “Duty to Report” any fraud, waste and abuse witnessed while on VA premises to the Integrity and Compliance Officer.

5. Government: The Government will provide a designated area for the contractor to park the Shuttle bus.

6. Staffing: The Contractor will provide adequate staffing of Shuttle Bus drivers for the hours of operation specified. The Contractor will always provide adequate onsite supervision to handle customer concerns and parking incidents. The Contractor does all recruiting, hiring, training, and supervising. Contractor will notify COR when supervisor is on leave along with who will be in charge during the supervisor’s absence.

7. Performance Standard: The Contractor will staff the Shuttle bus as required demonstrating an efficient and safe operation. An efficient operation is defined as: No passenger waits more than 10 minutes to be picked up, nor more than 10 minutes to be retrieved, 95% of the time.

8. Training/Licenses: All contracted parking attendants must possess and maintain a valid State issued Driver’s License and be U.S. Citizens. The contractor must provide a written plan identifying the extent the employee training for safety and customer service. In addition to Safe Driver Training the minimum customer service training must be provided and documented for each employee.

· The importance of a positive attitude

· Verbal communication methods that are courteous and informative

· Non-verbal communication

· Appearance

· Volume and tone

· Face to Face contact

· Self-Evaluation

· Violence in the workplace

9. Claims/Damages: The VA assumes no responsibility for such claims. The Shuttle parking operations must be fully insured with general liability, garage keepers’ liability insurance along with a commercial umbrella liability insurance policy in the amount of $10,000,000.00. All employees must be covered by a fidelity bonding.

B.4 SPECIAL CONTRACT REQUIREMENTS

1.0 WORK HOURS or HOURS OF OPERATION

The services covered by this contract shall be furnished by the contractor as defined herein. The contractor shall not be required, except in case of emergency, to furnish such services on Federal Holidays or during off duty hours as described below.

Normal working hours are Monday through Friday, 6:00am – 6:00pm, excluding federal holidays which are as follows:

New Year’s Day Birthday of Martin Luther King, Jr.

Washington’s Birthday Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Any other day specifically declared by the President of the United States to be a federal holiday.

When one of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday.

2.0 BACKGROUND INVESTIGATIONS: Background checks are to be completed on all employees. The driving record, drug screening, and a criminal background are to be made available to the Contracting Officer or COR upon request. Any proposals that do not include this information will be ineligible for award. The Contractor is to detail the complete background investigation process but will not be required to submit any individuals’ results with their proposal (though all employees hired by the contractor shall be screened after award). Additionally, all contract employees must bring photo identification and advance notice from the requiring service to obtain a VA Badge in order to work on a VA Facility. Upon award, the CO shall provide the contractor with detailed instructions on fulfilling security requirements.

All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform the requirement in the performance work statement is Special Agency Check (SAC). This requirement is applicable to all subcontractor personnel requiring the same access. Upon award, the CO shall provide the contractor with detailed instructions on fulfilling security requirements.

3.0 BILLING AND PAYMENT: The contractor shall submit invoices electronically in accordance with VAAR Clause 852.232-72, Electronic Submission of Payment Requests, via VA’s Electronic Invoice Presentment and Payment System. (See Web site http://www.tungsten-network.com/us/en/veterans-affairs-us/ )

All contractors shall be registered as a vendor to submit invoices in accordance with the Department of Veterans affairs e-Invoicing System at time of award.

4.0 CONTRACT ADMINISTRATION: Notwithstanding the Contractor's responsibility for total management during the performance of this contract, the administration of the contract will require maximum coordination between the Government and the Contractor.

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes that shall affect price, quantity or quality of performance of this contract.

The COR shall be responsible for the overall technical administration of this contract as outlined in the COR Delegation of Authority.

IN THE EVENT THE CONTRACTOR EFFECTS ANY SUCH CHANGE AT THE DIRECTION OF ANY PERSON OTHER THAN THE CONTRACTING OFFICER WITHOUT AUTHORITY, NO ADJUSTMENT SHALL BE MADE IN THE CONTRACT PRICE TO COVER AN INCREASE IN COSTS INCURRED AS A RESULT THEREOF.

Key Personnel:

Contracting Officer (CO) Harold L. McQuillia, CO Department of Veterans Affairs Network Contracting Office (NCO) 6 100 Emancipation Drive, Building 27 Hampton, Virginia 23667 Tel: 757-315-3430 Fax 757-728-3132 harold.mcquillia@va.gov

Contracting Officer’s Representative (COR)

TBD

5.0 CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS):

(a) FAR 42.1502 direct all Federal agencies to collect past performance information on contracts. The Department of Veterans Affairs has implemented use of the Contractor Performance Assessment Reporting System (CPARS) to comply with this regulation. One or more past performance evaluations will be conducted in order to record your contract performance as required by FAR 42.15

(b) The past performance evaluation process is a totally paperless process using CPARS. CPARS is a web-based system that allows for electronic processing of the performance evaluation report. Once the report is processed, it is available in the in CPARS for Government use in evaluating past performance as part of a source selection action.

(c) Please furnish the Contracting Officer with the name, position title, phone number, and email address for each person designated to have access to your firm’s past performance evaluation(s) for the contract no later than 30 days after award. Each person granted access will have the ability to provide comments in the Contractor portion of the report and state whether or not the Contractor agrees with the evaluation, before returning the report to the Assessing Official. The report information must be protected as source selection sensitive information not releasable to the public.

(d) When your Contractor Representative(s) (Past Performance Points of Contact) are registered in CPARS, they will receive an automatically generated email with detailed login instructions. Further details, system requirements, and training information for CPARS are available at www.cpars.gov . The CPARS User Manual, registration for online training for Contractor Representatives may be found at this site.

(e) Within 60 days after the end of a performance period, the Contracting Officer will complete an interim or final past performance evaluation and the report will be accessible at www.cpars.gov. Contractor Representatives may then provide comments in response to the evaluation or return the evaluation without comment. Comments are limited to the space provided in Block 22. Your comments should focus on objective facts in the Assessing Official’s narrative and should provide your views on the causes and ramifications of the assessed performance. In addition to the ratings and supporting narratives, blocks 1-17 should be reviewed for accuracy, as these include key fields that will be used by the Government to identify your firm in future source selection evaluations. If you elect not to provide comments, please acknowledge receipt of the evaluation by indicating, “No Comment” in Block 22, and then signing and dating Block 23 of the form. Without a statement in Block 22, you will be unable to sign and submit the evaluation back to the Government. If you do not sign and submit the CPAR within 30 days, it will automatically be returned to the Government and will be annotated: “The report was delivered/received by the contractor on (date). The contractor neither signed nor offered comment in response to this assessment.” Your response is due within 30 calendar days after receipt of the CPAR.

(f) The following guidelines apply concerning your use of the past performance evaluation:

(1) Protect the evaluation as “source selection information.” After review, transit the evaluation by completing and submitting the form through CPARS. If for some reason, you are unable to view and/or submit the form through CPARS, contact the Contracting Officer for instructions.

(2) Strictly control access to the evaluation within your organization. Ensure the evaluation is never released to persons or entities outside of your control.

(3) Prohibit the use of or reference to evaluation data for advertising, promotional material, pre-award surveys, responsibility determination, production readiness reviews, or other similar purposes.

(g) If you wish to discuss a past performance evaluation, you should request a meeting in writing to the Contracting Officer no later than seven days following your receipt of the evaluation. The meeting will be held in person or via telephone or other means during your 30-day review period.

(h) A copy of the completed past performance evaluation will be available in CPARS for your viewing and for Government use supporting source selection actions after it has been completed.

E.1 INSTRUCTIONS TO OFFERORS

FAR SUBPART 13.5 SIMPLIFIED ACQUISITION PROCEDURES

Note that FAR part 13.5 Simplified Acquisitions Procedures for Certain Commercial items procedures will be used. A contractor may be eliminated from consideration without further exchanges if technical and/or pricing quotes are not among those Offerors considered most advantageous to the Government based on a best value determination.

“System updates may lag policy updates. The System for Award Management (SAM) may continue to require entities to complete representations based on provisions that are not included in agency solicitations. Examples include 52.222-25, Affirmative Action Compliance, and paragraph (d) of 52.212-3, Offeror Representations and Certifications—Commercial Products and Commercial Services. Contracting officers will not consider these representations when making award decisions or enforce requirements. Entities are not required to, nor are they able to, update their entity registration to remove these representations in SAM.”

INSTRUCTIONS FOR QUOTE SUBMISSION: Quoters shall submit their quote via email to Harold McQuillia at Harold.McQuillia@va.gov by 12:00 PM, EST, September 30th, 2025. Quotes shall be assembled by the following Sections: each section shall be easily identified.

(a) Submission of Offers:

1) Offers shall be based on requirements contained in the Performance Work Statement (PWS). Offers shall include:

a. Offer Form (Standard Form 1449) – Original Signature and Date, Contract Administration Data; SAM UEI Number; Acknowledgement of Solicitation Amendments

b. A completed price/cost schedule and attachments addressing all Contract Line Items Numbers (CLINSs).

2) System for Award Management (SAM): Federal Acquisition Regulations require that federal contractors register in the SAM database at http://www.sam.gov and enter all mandatory information into the system. Award cannot be made until the contractor has registered. Offerors are required to be registered in SAM prior to submitting their quotation.

3) SITE VISIT: Offerors are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. A formal site visit WILL BE conducted on Tuesday September 23rd, 2025 at 9:30am ET. Please meet at the main entrance of Building 47 at the information desk. If you plan on attending the site visit, please notify the contracting officer by email at haorld.mcquillia@va.gov no later than 9/19/2025 12:00pm ET. In no event, shall failure to inspect the site constitute grounds for a claim after contract award.

4) Amendments: Amendments to this solicitation will be posted in the Contract Opportunities Database at http://www.sam.gov Paper copies of the amendments will NOT be individually mailed. Potential Offerors are advised that they are responsible for obtaining and acknowledging any amendments to the solicitation. FAILURE to acknowledge an amendment may result in your offer being considered unacceptable.

QUOTE PREPARATION INSTRUCTIONS:

Section A - Quote Form (Standard Form 1449) Signed and dated, include the North American Industry Classification System (NAICS) code and small business size standard in Block 10. Data Universal Numbering System (DUNS) Number shall be entered in the block with the Offerors name and address.

Section B – Pricing Pricing shall be submitted as requested in accordance with Section B, Price/Cost Schedule. Total price (including all options) will be evaluated by the Government; proposed prices should reflect a clear understanding of the requirements and commensurate with the Performance Work Statement (PWS).

Section C – Offerors Representations and Certifications A completed copy of the representations and certifications at FAR 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the quoter shall complete electronically). A quoter shall complete only paragraph (b) of this provision if the quoter has completed the annual representations and certifications electronically at www.sam.gov/.

All Quoters shall be registered and current in the System for Award Management (SAM) database at time of award.

All Quoters MUST be a verified Service-Disabled Veteran Owned Small Business (SDVOSB) vendor at the time of quote submittal. To be considered an SDVOSB, the company must be listed as verified in the SBA database, https://sba.gov/.

Section D – Technical/Management Approach Offerors shall submit a quote that addresses all aspects of the Performance Work Statement (PWS).

The quoter shall identify any subcontractors proposed under this solicitation. All technical elements applicable to the utilization of subcontractors must be addressed in the technical quote and detail provided.

The technical quote should be as detailed as necessary to fully explain the proposed methods and rationale; it should reflect a clear understanding of the nature of the work being undertaken. The technical quote shall include information on how the project is to be organized, staffed, and managed.

The Technical Volume shall not exceed twenty-five (25) pages in length (minimum 12-point font and no less than ½ inch margins). Page limitation includes any drawings, charts, images, etc., and excludes section dividers, table of contents, glossary of terms, cross-referencing indices, and resumes. If more than 25 pages (not counting excluded pages) are submitted, only the first 25 pages will be considered.

Section E – Past Performance Please provide three (3) references of work-similar in scope. Identify all federal, state, and local government contracts as well as any private/commercial contracts of similar scope, size, complexity that are ongoing or have been completed within the last three years. List the following information for each contract:

· Company Name and Address

· Description of Services Performed

· State whether work was performed as a prime contractor or subcontractor.

· Name, Telephone Number and Email Address of Responsible individuals who have first-hand knowledge of performance relative to similar type of services.

· Dates of Contract Performance

· Contract Type (e.g., fixed price, cost reimbursable) and total contract value.

Failure to submit a complete proposal may result in a technically unacceptable determination.

AWARD BASIS AND EVALUATION METHOD:

By submission of its quote, the offeror accedes to all solicitation requirements, including terms and conditions, representations and certifications, and technical requirements, in addition to those identified as evaluation factors. Failure to meet a requirement may result in an offer being ineligible for award. The contract will be awarded to the quoter with the lowest price technically acceptable offer based on the factors listed below. A rating of “acceptable” or “unacceptable” will be assigned to each non-priced factor.

The Government will evaluate quotes for award purposes by adding the total price for all options to the total price for the basic requirement. Evaluation of options shall not obligate the Government to exercise the option(s).

Evaluation Factors - The following factors apply to this procurement:

FACTOR I - TECHNICAL:

· Offeror shall be evaluated based on their technical capability and approach for completing the requirements in the PWS. Evaluation will include but not limited to the firm’s ability to provide the full range of services as outlined in the PWS. This comprises of management and operation (safety procedures, staff training plans etc.) to include start up time needed between notice of award and start of service.

· Capability to Perform - Offeror must demonstrate that it currently possesses or can obtain the personnel, equipment, standards, work processes, licenses/permits/certifications, and general resources to accomplish all requirements of the PWS.

· Provide a detailed Contingency Plan outlining continuation of services in the event of issues with personnel, contractor equipment, production facility failure, or any circumstance that would impact the contractor’s ability to successfully perform the services and/or requirements in the PWS.

· The Contractor shall provide handicap accessible vehicles in accordance with U.S. Department of Transportation (DOT), National Highway Transportation Safety Administration (NHTSA), North Carolina Department of Transportation (NCDOT), The Americans with Disabilities Act (ADA) and all applicable State and Federal Laws and Regulations.

· Contractors and any subcontractors shall adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPPA) of 1996.

· The Offeror shall include any additional information to further identify how the company is experienced and capable of performing this requirement.

FACTOR II - PAST PERFORMANCE:

Past performance information will be utilized to determine the quality of the contractor’s past performance as it relates to the probability of success of the required effort. The Government will evaluate customer satisfaction, responsiveness to customer needs, and past demonstration of meeting delivery schedules and the delivery of quality services. Emphasis will be on recent, relevant past performance in the previous three (3) years performed as the prime contractor. Recent is defined as SHUTTLE SERVICES work performed within the last three (3) years. Relevant is defined as work similar in size and scope of the work described in the Performance Work Statement (PWS).

Past performance information is one indicator of an offeror’s ability to perform the contract successfully. Current and relevant information, source of information, context of data, and general trends in Contractor’s performance shall be considered as it pertains to the performance of work described in this solicitation. Offerors may provide information on problems encountered on identified contracts and the offeror’s corrective action. The Government shall consider this information as well as information obtained from any other sources when evaluating the offeror’s past performance.

Since the Government may not necessarily interview all the sources provided by the offerors, it is incumbent upon the offeror to explain the relevance of the data provided. Offerors are reminded that the Government may elect to consider data obtained from other sources.

Offerors with no relevant past performance or for whom information is not available, shall not be evaluated favorably or unfavorably on past performance, but may be considered less favorably than an offeror with favorable performance history.

FACTOR III - PRICE:

a. Offerors prices shall be submitted in accordance with the Price/Cost Schedule comprised within Section B of the solicitation document. Total price will be evaluated by the Government. In evaluating the offeror’s proposed price for this service, the government concern includes determining price reasonableness.

TECHNICAL QUESTIONS

Offerors should submit all technical questions regarding this solicitation to the Contracting Officer in writing, via email, to Harold McQuillia at harold.mcquillia@va.gov on or before 12 pm EST, September 26th, 2025.

Address Subject Line: SHUTTLE SERVICES ASHEVILLE VAMC 36C24625Q1112.

Telephonic (verbal) questions Will Not be addressed.

All responses to questions, which may affect quotes, will be incorporated into a written amendment to the solicitation. Amendments to this solicitation will be posted on www.sam.gov. Paper copies of the amendments will NOT be individually mailed. By registering to receive notifications on www.sam.gov, offerors will be notified by email of any new amendments that have been issued. No other notification of amendments will be provided. Potential Offerors are advised that they are responsible for obtaining and acknowledging any amendments to the solicitation. Failure to acknowledge an amendment may result in your quote being considered unacceptable.

DUE DATES

All quotes shall be submitted by 12:00 PM, EST, September 30th, 2025, via email to Harold McQuillia via email to harold.mcquillia@va.gov. SHUTTLE SERVICES ASHEVILLE VAMC 36C24625Q1112.

Facsimile are not authorized under this announcement.

Campus Shuttle Bus RFQ 36C24625Q1112 Questions & Government Answers

1. Is the requirement strictly 10-passenger shuttle buses with wheelchair lift, or can larger capacity vehicles (e.g., 12–15 passengers) be considered if they still meet ADA requirements? PWS states a minimum of one (1) 10 passenger vehicle with capability to hold two (2) wheelchairs. Larger passenger vehicles could possibly have issues maneuvering through the parking lot.

2. Are all 10 vehicles required to be available at the same time, or is that the minimum fleet size to ensure coverage? Only 1 shuttle bus is required.

3. How many vehicles are currently operating under the existing contract? One.

4. Could you confirm the value of the last awarded contract for this shuttle bus service at the Asheville VA? Please search for contract 36C24625P0241 on FPDS.gov

5. Was the incumbent contractor an SDVOSB, and will the Government release incumbent performance information? Please search for contract 36C24625P0241 on FPDS.gov

6. Can you provide a detailed route map of the shuttle routes or mileage expectations between the Riceville Road parking lot and the VA campus? Variable, Site visit scheduled for Tuesday Sept 23rd at 9:30am ET, will provide contractors with visual guidance.

7. Should pricing account for fuel and mileage in addition to driver labor, or are those treated as reimbursables? This contract is firm fixed and the proposal will need to be all inclusive.

8. Must all drivers hold a CDL, or only those operating vehicles above a certain passenger threshold? Contract states 10 passenger which does not require a CDL.

9. Are there minimum staffing ratios (e.g., relief drivers, supervisors) required in addition to the drivers covering 6:00 AM – 6:00 PM shifts? See PWS. Staff must meet performance measures.

10. The PWS requires that 95% of passengers not wait longer than 10 minutes—will the VA provide tools (e.g., dispatch logs or ridership counts), or is the contractor expected to self-monitor and report? Monitored thru COR observation.

11. Will there be a Quality Assurance Surveillance Plan (QASP) issued with this contract? Yes, the QASP is attached in section D.

12. What is the average daily passenger load (staff + Veterans) currently being transported? Average 80 per day.

13. Are there certain hours (e.g., morning influx, lunch hour, shift change) when more vehicles are required to run simultaneously? No.

14. Will the VA require expansion of service routes during the contract (e.g., to cover additional parking lots or off-campus facilities)? No.

15. Could you confirm whether the requirement is to provide one (1) 10-passenger vehicle that is ADA-compliant for up to 2 wheelchairs, or ten (10) 10-passenger vehicles that are ADA-compliant for up to 2 wheelchairs each? 1 – 10 passenger vehicle with capability to hold two (2) wheelchairs.

16. How many shuttles are required to operate? One (1) – 10 passenger vehicle with capability to hold two (2) wheelchairs.

17. How many passengers per hour ride the shuttles? Average of 80 per day

18. Section B.3.1 says the hours are 6am-6pm. Section B.4.1 says the hours are 8:30am-4:00pm. Please clarify the hours. Those are the normal hospital hours Shuttle hours are from 6am – 6pm normal hospital operating hours are 8am – 4:30pm

19. Will overnight parking be provided onsite for Contractor’s vehicles? Yes

20. Are you able to provide a route map? Campus map is attached.

21. Are 10 vehicles necessary if Contractor provides larger shuttle bus solution than the minimum seating capacity requirement (stated as ability to transport up to 2 wheelchairs, in addition to 10 passengers)? 1 – 10 passenger vehicle with capability to hold two (2) wheelchairs.

22. Are you able to provide status of the road conditions on the route following last year’s hurricane? All roads are paved.

23. In case you are not able to provide a route map, can you provide address(es) for each stop on the route. Campus map attached.

24. Are the buses required to carry 2 wheelchairs and 10 additional passengers simultaneously (i.e. 12 passengers), or 10 passengers maximum? 1 – 10 passenger vehicle plus 2 wheelchairs.

25. How many vehicles are required to be in operation during peak times? At least (1).

26. How many vehicles are required to be in operation during non-peak times? At least (1).

27. What, if any, are the peak times? Fluctuates, 80 average a day

28. What is the address or exact location of the parking lot on Riceville Rd.? Average ¼ mile from VA.

29. Is there a designated route? If so, please provide a map. Campus map attached, Site visit scheduled for Tuesday Sept 23rd at 9:30am ET, will provide contractors with visual.

30. Are there designated stops? If so, please provide a map. Campus map attached, Site visit scheduled for Tuesday Sept 23rd at 9:30am ET, will provide contractors with visual.

31. Are work hours 6am-6pm (pg 6) or 8am-430pm (pg 9)? Shuttle hours will be from 6am – 6pm.

32. Do you require the DUNS or UEI on SF 1449 (pg 29)? Yes, solicitation needs to be signed and filled out by contractor wherever required.

See attached document: CGVAMC Map.pdf_.

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