36C24622Q0397_1.docx

36C24622Q0397

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE

DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a.

PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE

ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26.

TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212

-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

558-23-1-6184-0001 36C24622Q0397 08-15-2022 Amarlia Van Buren 08-31-2022 12pm

EDT

Contract Specialist: Amarlia Van Buren Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 X X 485410 $16.5 Million N/A X Durham Veterans Medical Center 508 Fulton Street Durham NC 27705 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

Department of Veterans Affairs Financial Services Center

PO BOX 149971

Austin TX 78714-9971 X See CONTINUATION Page This is a firm fixed price contract to provide Employee Shuttle Services to the Durham VA Medical Center.

Refer to Schedule of Services, PWS, and Instructions to Offerors.

Period of Performance:

Base: 10/01/2022 - 09/30/2023 Option Year 1: 10/01/2023 – 09/30/2024 Option Year 2: 10/01/2024 – 09/30/2025 Option Year 3: 10/01/2025 – 09/30/2026 Option Year 4: 10/01/2026 – 09/30/2027

VAAR

Clause 852.219 -77 requires completion and submission by offeror's with their quote submission.

Past performance surveys must be received prior to solicitation closing. Email completed survey form to:

Amarlia Van Buren, amarlia.vanburen@va.gov.

$0.00 See CONTINUATION Page X X X Leah Trossen Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C246 Leah Trossen Contract Specialist: Amarlia Van Buren Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

Employee Shuttle Services from/to offsite leased parking (Northgate Mall): PEAK HOURS The Contractor shall provide scheduled employee shuttle bus services from the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and delivery to VAMC Durham during morning shift (6:00 am until 9:00 am) and pick-up from VAHCS Durham and return to Northgate during afternoon shift (3:30 pm until 6:00 pm). Vendor shall provide three (3), fourteen (14) passenger minimum bus and three (3) drivers to operate route continuously during this time period.

Contract Period: Base POP Begin: 10-01-2022 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485410 - School and Employee Bus Transportation PRODUCT/SERVICE CODE: V122 - Transportation/Travel/Relocation - Transportation: Motor Charter

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) ALL DAY: The Contractor shall provide scheduled employee shuttle bus services between the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and VAHCS Durham during entire day shift (6:00 am until 7:00 pm). Vendor shall provide one (1), fourteen (14) passenger minimum shuttle bus and driver, and one (1) ten (10) passenger minimum shuttles with wheelchair lift and driver to operate route continuously during the time period. Wheelchair accessible shuttle will accommodate a minimum of one (1) wheelchair.

POP Begin: 10-01-2022 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485410 - School and Employee Bus Transportation

LOCAL STOCK NUMBER: CLIIN0002

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) 0730-0930 and 1530-1730 Hillandale 2 Clinic or Legacy Tower (NC Mutual Insurance Bldg): The contractor shall provide employee shuttle bus services between Northgate Mall parking garage: 1058 W Club Blvd Durham NC 27701 to the Hillandale 2 Clinic: 1830 Hillandale Rd. Durham NC 27705 or to Legacy Tower (NC Mutual Insurance): 411 West Chapel Hill St, Durham, Nc 27701 for the hours of (0700- 0900) and (1530-1730) route will vary at the discretion of the VA. Vendor shall provide (1) one (14) fourteen passenger minimum bus and (1) driver to operate this route during the specified time periods.

POP Begin: 10-01-2022 POP End: 09-30-2023

Employee Shuttle Services from/to offsite leased parking (Northgate Mall): PEAK HOURS The Contractor shall provide scheduled employee shuttle bus services from the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and delivery to VAMC Durham during morning shift (6:00 am until 9:00 am) and pick-up from VAHCS Durham and return to Northgate during afternoon shift (3:30 pm until 6:00 pm). Vendor shall provide three (3), fourteen (14) passenger minimum bus and three (3) drivers to operate route continuously during this time period.

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) ALL DAY: The Contractor shall provide scheduled employee shuttle bus services between the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and VAHCS Durham during entire day shift (6:00 am until 7:00 pm). Vendor shall provide one (1), fourteen (14) passenger minimum shuttle bus and driver, and one (1) ten (10) passenger minimum shuttles with wheelchair lift and driver to operate route continuously during the time period. Wheelchair accessible shuttle will accommodate a minimum of one (1) wheelchair.

POP Begin: 10-01-2023 POP End: 09-30-2024

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) 0730-0930 and 1530-1730 Hillandale 2 Clinic or Legacy Tower (NC Mutual Insurance Bldg): The contractor shall provide employee shuttle bus services between Northgate Mall parking garage: 1058 W Club Blvd Durham NC 27701 to the Hillandale 2 Clinic: 1830 Hillandale Rd. Durham NC 27705 or to Legacy Tower (NC Mutual Insurance): 411 West Chapel Hill St, Durham, Nc 27701 for the hours of (0700- 0900) and (1530-1730) route will vary at the discretion of the VA. Vendor shall provide (1) one (14) fourteen passenger minimum bus and (1) driver to operate this route during the specified time periods.

POP Begin: 10-01-2023 POP End: 09-30-2024

Employee Shuttle Services from/to offsite leased parking (Northgate Mall): PEAK HOURS The Contractor shall provide scheduled employee shuttle bus services from the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and delivery to VAMC Durham during morning shift (6:00 am until 9:00 am) and pick-up from VAHCS Durham and return to Northgate during afternoon shift (3:30 pm until 6:00 pm). Vendor shall provide three (3), fourteen (14) passenger minimum bus and three (3) drivers to operate route continuously during this time period.

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) ALL DAY: The Contractor shall provide employee scheduled shuttle bus services between the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and VAHCS Durham during entire day shift (6:00 am until 7:00 pm). Vendor shall provide one (1), fourteen (14) passenger minimum shuttle bus and driver, and one (1) ten (10) passenger minimum shuttles with wheelchair lift and driver to operate route continuously during the time period. Wheelchair accessible shuttle will accommodate a minimum of one (1) wheelchair.

POP Begin: 10-02-2024 POP End: 09-30-2025

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) 0730-0930 and 1530-1730 Hillandale 2 Clinic or Legacy Tower (NC Mutual Insurance Bldg): The contractor shall provide employee shuttle bus services between Northgate Mall parking garage: 1058 W Club Blvd Durham NC 27701 to the Hillandale 2 Clinic: 1830 Hillandale Rd. Durham NC 27705 or to Legacy Tower (NC Mutual Insurance): 411 West Chapel Hill St, Durham, Nc 27701 for the hours of (0700- 0900) and (1530-1730) route will vary at the discretion of the VA. Vendor shall provide (1) one (14) fourteen passenger minimum bus and (1) driver to operate this route during the specified time periods.

POP Begin: 10-01-2024 POP End: 09-30-2025

Employee Shuttle Services from/to offsite leased parking (Northgate Mall): PEAK HOURS The Contractor shall provide employee scheduled shuttle bus services from the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and delivery to VAMC Durham during morning shift (6:00 am until 9:00 am) and pick-up from VAHCS Durham and return to Northgate during afternoon shift (3:30 pm until 6:00 pm). Vendor shall provide three (3), fourteen (14) passenger minimum bus and three (3) drivers to operate route continuously during this time period.

Contract Period: Option 3 POP Begin: 10-01-2025 POP End: 09-30-2026

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) ALL DAY: The Contractor shall provide scheduled employee shuttle bus services between the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and VAHCS Durham during entire day shift (6:00 am until 7:00 pm). Vendor shall provide one (1), fourteen (14) passenger minimum shuttle bus and driver, and one (1) ten (10) passenger minimum shuttles with wheelchair lift and driver to operate route continuously during the time period. Wheelchair accessible shuttle will accommodate a minimum of one (1) wheelchair.

POP Begin: 10-01-2025 POP End: 09-30-2026

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) ALL DAY: The Contractor shall provide scheduled employee shuttle bus services between the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and VAMC Durham during entire day shift (6:00 am until 7:00 pm). Vendor shall provide one (1), fourteen (14) passenger minimum shuttle bus and one (1) driver, and one (1) ten (10) passenger minimum shuttle bus with wheelchair lift and one (1) driver to operate route continuously during the time.

POP Begin: 10-01-2025 POP End: 09-30-2026

Employee Shuttle Services from/to offsite leased parking (Northgate Mall): PEAK HOURS The Contractor shall provide employee scheduled shuttle bus services from the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and delivery to VAMC Durham during morning shift (6:00 am until 9:00 am) and pick-up from VAHCS Durham and return to Northgate during afternoon shift (3:30 pm until 6:00 pm). Vendor shall provide three (3), fourteen (14) passenger minimum bus and three (3) drivers to operate route continuously during this time period Contract Period: Option 4 POP Begin: 10-01-2026 POP End: 09-30-2027

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) ALL DAY: The Contractor shall provide employee scheduled shuttle bus services between the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and VAHCS Durham during entire day shift (6:00 am until 7:00 pm). Vendor shall provide one (1), fourteen (14) passenger minimum shuttle bus and driver, and one (1) ten (10) passenger minimum shuttles with wheelchair lift and driver to operate route continuously during the time period. Wheelchair accessible shuttle will accommodate a minimum of one (1) wheelchair.

POP Begin: 10-01-2026 POP End: 09-30-2027

Employee Shuttle Services from/to offsite leased parking (Northgate Mall) 0730-0930 and 1530-1730 Hillandale 2 Clinic or Legacy Tower (NC Mutual Insurance Bldg): The contractor shall provide employee shuttle bus services between Northgate Mall parking garage: 1058 W Club Blvd Durham NC 27701 to the Hillandale 2 Clinic: 1830 Hillandale Rd. Durham NC 27705 or to Legacy Tower (NC Mutual Insurance): 411 West Chapel Hill St, Durham, Nc 27701 for the hours of (0700- 0900) and (1530-1730) route will vary at the discretion of the VA. Vendor shall provide (1) one (14) fourteen passenger minimum bus and (1) driver to operate this route during the specified time periods.

POP Begin: 10-01-2026 POP End: 09-30-2027

B.3 PERFORMANCE WORK STATEMENT (PWS)

VAHCS Durham, North Carolina Employee Shuttle Services

1. SCOPE: The Contractor shall provide all labor, materials, drivers, vehicles, insurance, vehicle maintenance, fuel and supervision required to provide transportation services for VA employees as specified herein in strict accordance with these specifications, subject to the terms and provisions of this contract. Services are normally required during normal working days only (Monday – Friday, excluding holidays). The Contractor shall not provide additional weekends or holiday services until proper contract modification has been issued. Contractor shall maintain, without interruption, the services defined in this statement of work. In the event the Contractor employee(s) strike, the Contractor shall obtain (at the Contractor’s expense) qualified outside employees to continue the services described herein.

1.1 Employee Shuttle Services:

1.1.1 Employee Shuttle Services from/to offsite leased parking (Northgate Mall): PEAK HOURS The Contractor shall provide scheduled employee shuttle bus services from the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and delivery to VAMC Durham during morning shift (6:00 am until 9:00 am) and pick-up from VAHCS Durham and return to Northgate during afternoon shift (3:30 pm until 6:00 pm). Vendor shall provide three (3), fourteen (14) passenger minimum bus and three (3) drivers to operate route continuously during this time period.

1.1.2 Employee Shuttle Services from/to offsite leased parking (Northgate Mall) ALL DAY: The Contractor shall provide scheduled employee shuttle bus services between the Northgate Mall parking garage: 1058 W. Club Blvd, Durham, NC 27701 and VAHCS Durham during entire day shift (6:00 am until 7:00 pm). Vendor shall provide one (1), fourteen (14) passenger minimum shuttle bus and driver, and one (1) ten (10) passenger minimum shuttles with wheelchair lift and driver to operate route continuously during the time period. Wheelchair accessible shuttle will accommodate a minimum of one (1) wheelchair.

1.1.1 Employee Shuttle Services from/to offsite leased parking (Northgate Mall) 0730-0930 and 1530-1730 Hillandale 2 Clinic or Legacy Tower (NC Mutual Insurance Bldg): The contractor shall provide employee shuttle bus services between Northgate Mall parking garage: 1058 W Club Blvd Durham NC 27701 to the Hillandale 2 Clinic: 1830 Hillandale Rd. Durham NC 27705 or to Legacy Tower (NC Mutual Insurance): 411 West Chapel Hill St, Durham, Nc 27701 for the hours of (0700- 0900) and (1530-1730) route will vary at the discretion of the VA. Vendor shall provide (1) one (14) fourteen passenger minimum bus and (1) driver to operate this route during the specified time periods.

1.2 Response Times: The Contractor is required to provide employee shuttle services every fifteen (15) minutes between pick-up points. If the Contractor fails to provide the shuttle within the above prescribed time period. The VA reserves the right to obtain the services from another source and shall charge the Contractor with any resulting excess cost.

1.3 Delays: The Contractor is required to provide employee shuttle services at the designated time periods referenced above. If the Contractor is aware of any delay in meeting a schedule pick-up time, the Contracting Officers Representative (COR) shall be notified immediately of the delay, the reason for the delay and estimated time of arrival. All reported delays must be verifiable. i.e. receipts, weather, etc.

1.4 Cleanliness

1.4.1 Maintenance: The Contractor will provide all maintenance and repair services required to ensure all vehicles are serviceable, mechanically safe, have adequate heat and/or air conditioning and meet applicable state, and local vehicle safety inspection requirements. All maintenance and repairs are to be performed off station.

a) The Contractor shall have qualified personnel inspect the vehicles used in performance of this contract to ensure vehicles are mechanically safe.

b) All buses shall be equipped with a heating system to provide an even temperature throughout the bus of not less than 68 degrees Fahrenheit and a defroster for the windshield. Air conditioning equipment must be sufficient to provide an even temperature of 80 degrees Fahrenheit or less throughout the bus.

c) The Government reserves the right to periodically inspect the Contractor’s vehicles and, if any vehicle is determined to be unsafe or unsatisfactory, to prohibit its use until such unsafe or unsatisfactory conditions have been corrected. In such event, the Contractor must provide replacement vehicles to maintain the schedules.

d) The Contractor shall provide a sufficient quantity of the correct capacity of vehicles and must possess sufficient vehicles to provide uninterrupted service under this contract and to furnish replacement vehicles while the regular vehicle is out of service. The Contractor may substitute a larger vehicle for a smaller vehicle for any particular trip.

e) The Contractor shall provide a maintenance log upon request.

2. Accessibility: The Contractor shall provide handicap accessible vehicles in accordance with U.S. Department of Transportation (DOT), National Highway Transportation Safety Administration (NHTSA), North Carolina Department of Transportation (NCDOT), The Americans with Disabilities Act (ADA) and all applicable State and Federal Laws and Regulations. The Contractor employees will be required to have the knowledge and skills to safely operate the handicap vehicle and safely load and unload handicap passengers.

3. Drivers List: The Contractor shall provide the COR a list of all drivers utilized for this contract. The Contractor shall ensure that all drivers providing services under this contract will have less than five (5) current points on their driver’s license, none of which were assessed for “Reckless Driving” and a process in place to ensure this is monitored on a regular basis. Any change in driving status shall be reported to the COR immediately. Contractor shall ensure that all drivers operating under this contract obtain a North Carolina driver’s license within thirty days (30) of contract award. The Contractor shall certify that all drivers have no serious health conditions which could impair their driving skills and place employees at risk. The Durham VA Medical Center reserves the right to order the removal from service under this contract, any key personnel who violate the provisions of this contract. Contractor shall provide a copy of the state driver’s license as supporting documentation. All drivers’ packets will be updated with the COR/CO every quarter via electronic email.

3.1. Regular Uniforms: The Contractor shall furnish matching two-piece uniforms for drivers in any color as approved by the contracting Officer or their authorized representative.

3.2 Conduct: The following acts are not permissible by drivers that provide services under this contract or while on VA premises:

a. Use of intoxicating liquors, narcotics or controlled substances of any kind (excluding doctor’s prescriptions which do not impair driver’s driving ability) while on duty or reporting for duty while under the influence of liquors, narcotics or controlled substance of any kind (excluding doctors’ prescriptions which do not impair driver’s driving ability).

b. Gambling in any form.

c. Carrying of pistols, firearms or concealed weapons.

d. Resorting to physical violence to settle a dispute with a VA employee or in general public while on duty.

e. Spitting in prohibited places or any other unsanitary, offensive or insensitive practices or behavior.

f. Use of loud, indecent or profane language and/or making threatening or obscene gestures toward customers or other employees.

g. Stopping for personal business, including excessive use of restroom facilities, while shuttle is occupied by a passenger. The driver shall not leave the shuttle with the key in the ignition at any time.

h. Engaging customers in a verbal confrontation in an attempt to settle a disagreement. Should a disagreement arise, the driver is to contact his dispatcher/supervisor via the radio system. The Contractor shall then contact the COR.

i. Soliciting or accepting tips from customers, companions or others at any time.

j. Contractor shall ensure that the shuttle is smoke free when transporting VA employees.

k. Contractor employees shall not loiter in or around the facility during off duty hours.

4. Telephone Service: The Contractor communication system shall consist of telephone systems. The Contractor shall make available sufficient telephone capacity to ensure immediate communication access between the VAHCS Durham and the Contractor’s facility for the purposes of canceling trip request as well as handling other emergencies. The Contractor must have telephone coverage to accept calls from the VAHCS Durham during the hours of 7:30 am through 7:00 pm. The Contractor must ensure the availability of mobile radio and or cellular telephone communication with all shuttles providing transportation at all times.

4.1. If the Contractor place of business is located beyond the local call zone of the VAHCS Durham, the Contractor shall accept telephone orders for services on a collect call basis or provide a 1-800 number.

5. Contractor Experience: Only Contractors with a minimum of 3 years’ experience in providing similar transportation services may submit a proposal. The Contractor shall submit references along with his cost proposal.

5.1. Licenses/Certification: The Contractor shall provide proof of applicable state, and local licenses for all operators and vehicles and shall comply with all applicable State laws governing the operation of commercial vehicles, such as the requirement for a Commercial Driver’s License (CDL).

5.2. Vehicle Inspections: The right is reserved to thoroughly inspect and investigate the establishment, facilities business reputation and other qualifications of any offeror and to reject any offer, irrespective of price. The Durham VA Healthcare System reserves the right to inspect all shuttle vehicles prior to award. If any equipment is added after inspection, subsequent to award of contract, it shall be inspected and approved by the Contracting Officer and/or COR before being placed in use under this contract.

5.3. The Government reserves the right to inspect any shuttle used to provide transportation services under this contract and reject equipment, without advance notification which is found to be in a condition or equipped in a manner which does not comply with contractual provisions. Such suspensions will be effective at the time of arrival of such equipment, or at the time the Contracting Officer notifies the Contractor that deficiencies have been reported.

6. Service Disruptions: The Contractor shall report to the COR or CO any and all shuttle breakdowns or other problems, which may cause service disruptions immediately. When a breakdown occurs, it shall be the responsibility of the Contractor to provide back-up shuttles to minimize any delay or inconvenience to the customer(s). Contractor shall provide backup vehicles to minimize any delay in transporting the VA employees.

6.1. Inclement weather: When conditions, neither foreseeable and / or controllable by the Contractor occur, e.g., severe storms, flooding, hazardous road and travel conditions occur, time and distance requirements shall be considered secondary to safety precautions. Delays or exceptions to the required quality of services will be reported to the COR or CO. The COR will make a determination as to whether such delays in service will be excused.

6.2. Cancellation: In the event that services are not required due to inclement weather conditions, natural disaster, etc. the COR will notify the Contractor within twenty-four (24) hours of cancellation.

6.3. Incidents and Accidents: Contractor will immediately report all medical incidents and accidents, including those where there is no apparent injury to the individual that occur while transporting VA employees. A written report from the driver documenting the facts of the incident/accident must be provided to the VA Medical Center within twenty-four (24) hours of the occurrence. The written report will include the names, addresses, and telephone numbers of any witnesses as well as any applicable Police Reports. Any accident involving major damage, serious personal injury or loss of life shall be reported to the VA Police immediately. Records shall be kept for three (3) years for each accident a shuttle is involved in, including the repair work required to return the shuttle to service.

6.4. Contractor Liability for Personal Injury and/or Property Damage: The Contractor assumes responsibility for all damage or injury to persons or property occasioned through the use, maintenance, and operation of the Contractor’s vehicles or other equipment by, or the action of, the Contractor or the Contractor’s employees and agents. The Contractor, at the Contractor’s expense, shall maintain adequate public liability and property damage insurance during the continuance of this contract, insuring the Contractor against all claims for injury or damage.

6.5. The Contractor shall maintain Workers’ Compensation and other legally required insurance with respect to the Contractor’s own employees and agents. The Government shall in no event be liable or responsible for damage and/or injury to any person or property occasioned through the use, maintenance, or operation of any vehicle or other equipment by, or the action of, the Contractor of the Contractor’s employees and agents in performing under this contract, and the Government shall be indemnified and saved harmless against claims for damage or injury in such cases.

7. Complaints Handling: The COTR (Contracting Office Technical Representative) will monitor the service provided. The Contractor shall cooperate with the COR in providing information and answering questions in a timely manner when requested. The Contractor shall refer complaints received directly from the customer(s) to the COR. All complaints received by the COR and forwarded to the Contractor shall be investigated promptly. After investigation and disposition, the Contractor shall respond to the COR within five (5) working days after receipt by the Contractor.

Complaints against driver(s) and behavior or courtesy will be submitted to the COR and may result in the Durham VA Medical Center requiring Contractor to remove offending driver(s) from service. Drivers who accumulate five (5) unrelated, substantiated complaints in a twelve (12) month period shall be prohibited from providing any further services under this contract.

8. Records: Records shall be maintained by the Contractor, filed at a location designated by the Government Inspector, and be available for review by Government Personnel at all times.

Contractor shall submit copies of the records as requested to the COR Information in weekly reports shall include, but not be limited to the following:

· Number of passengers transported utilizing shuttle bus services, per day.

9. Contract Administration: The Contracting Officer is responsible for the administration of this contract. The Contracting Officer is the only individual authorized, to the extent indicated in this contract, to take action on behalf of the Government, which may result in changes in the contract terms, to include deviations from the statement of work, details, and performance schedules.

Communications pertaining to contractual matters shall be addressed to the Contracting Officer. No changes in or deviation from the scope of work shall be affected without a written modification to the contract executed by the Contracting Officer. No oral statements from any person will in any matter or degree modify or otherwise affect the terms associated with this contract.

The Contracting Officer does, however, reserve the right to designate one or more representatives to act in a capacity of furnishing technical guidance and advice, or generally supervise the work to be performed under this contract. A copy of the Contracting Officer Representative (COR) designation shall be furnished to the Service Provider.

9.1 Contracting Officer Representative (COR): He/she will be responsible for monitoring the performance of this contract. He/she is also authorized to order and accept or reject services performed as to quality and condition. A copy of this designation will be furnished to the Contractor. COR will be the primary contact for the Contractor at the VA. Upon award, Contractor will provide a primary point of contact to COR and Contracting Officer for the COR to coordinate the daily operational issues. Contractor and COR may periodically make site visits to each other’s area of operation in order to gain and maintain a familiarity with each other’s internal operations.

10. Security Requirements: Access to Facilities: When directed by the Contracting Officer, the Contractor may be required to provide in advance a list of the names and any other information necessary for a security background check for those individuals who will be working on a Department of Veteran Affairs facility. A full background check is not required for this position. Contractor must comply with installation access control procedures.

11. Quality Assurance: The Contractor shall respond to at least 95% of all service requests within the specified response time. Should the Contractor at any time fall below this designated percentage, she shall submit a detailed report, which shall include a method for correction. Repeated performance deficiencies may result in a reduction of the contract price.

SPECIAL CONTRACT REQUIREMENTS

12. KEY PERSONNEL.

Key personnel will be identified in the quote and shall be considered key personnel essential for the successful completion of the work performed under the contract. The contractor agrees that such personnel shall not be removed, diverted or replaced from the work without prior written approval of the Contracting Officer. The contractor shall submit written notice of proposed personnel changes to the Contracting Officer for approval at least 30 days prior to such change.

If required, an ID Badge will be issued. All contractor personnel shall wear badges in visible manners while on-site. Contractor shall notify the COR immediately of any lost badges. Contractor and all their employees shall report to the safety office to receive safety training prior to working at the VA facility. Contractors will be issued a short-term parking pass. Contractor shall provide a valid driver’s license, license plate number and signed copy of their contract. OSHA 10-hour training is required for all workers on site and the OSHA 30-hour training is required for Trade Competent Persons (CPs) and shall provide documentation to the COR prior to performing any work at the VA facility.

The Contractor shall obtain training for the field staff on all equipment being serviced. They shall provide either onsite training by the OEM manufacturers or send field employees through some formal training for the OEM manufacturer’s equipment being maintained. Procedures including but not limited to lubrication, adjustment, repair and documentation shall be understood, performed and followed as outlined by the OEM. This includes “foreign equipment” or equipment not manufactured by the Contractor. Contractor’s national support personnel may be required to perform training or assistance to local field personnel in order to provide adequate support

13. HOURS OF OPERATION.

The services covered by this contract shall be furnished by the contractor as defined herein. The contractor shall not be required, except in case of emergency, to furnish such services on Federal Holidays or during off duty hours as described below.

Normal working hours are Monday through Friday, 8:00am – 4:30pm, excluding federal holidays which are as follows:

Veterans Day Thanksgiving Day Christmas Day

Any other day specifically declared by the President of the United States to be a federal holiday. When one of the holidays falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday.

NOTE: Contractor may choose to perform work on a federal holiday, but there shall be no overtime charges incurred by the VISN if the work is considered voluntary, as opposed to an emergency service request. Any deviation from the normal working schedule shall be approved in advance by the COR or Facilities Engineering Department. The identification of federal holidays is controlled by the United States Office of Personnel Management (OPM).

14. BACKGROUND INVESTIGATIONS

The contractor is responsible to make sure each technician is fully vetted. All contract employees must bring photo identification to obtain a VA Badge in order to work on a VA Facility if required. The Durham Engineering Service Contractor Safety Office will issue an ID badge, which shall always be on display by the contractor’s employee.

15. CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS).

(a) FAR 42.1502 directs all Federal agencies to collect past performance information on contracts. The Department of Veterans Affairs has implemented use of the Contractor Performance Assessment Reporting System (CPARS) to comply with this regulation. One or more past performance evaluations will be conducted in order to record your contract performance as required by FAR 42.15.

(b) The past performance evaluation process is a totally paperless process using CPARS. CPARS is a web-based system that allows for electronic processing of the performance evaluation report. Once the report is processed, it is available in the Past Performance Information Retrieval System (PPIRS) for Government use in evaluating past performance as part of a source selection action.

(c) Please furnish the Contracting Officer with the name, position title, phone number, and email address for each person designated to have access to your firm’s past performance evaluation(s) for the contract no later than 30 days after award. Each person granted access will have the ability to provide comments in the Contractor portion of the report and state whether or not the Contractor agrees with the evaluation, before returning the report to the Assessing Official. The report information must be protected as source selection sensitive information not releasable to the public.

(d) When your Contractor Representative(s) (Past Performance Points of Contact) are registered in CPARS, they will receive an automatically generated email with detailed login instructions. Further details, system requirements, and training information for CPARS are available at www.cpars.gov. The CPARS User Manual, registration for online training for Contractor Representatives may be found at this site.

(e) You have 14 calendar days following the Assessing Official signature date to submit comments before the evaluation is made available in the Past Performance Information Retrieval System (PPIRS). You have a total of 60 calendar days following the Assessing Official signature date to submit comments. Any comments that you submit will be posted to PPIRS. If you do not sign and return the evaluation within 60 calendar days the evaluation will be returned to the Assessing Official, you will no longer be able to provide comments and the evaluation will be annotated as follows: 'The report was delivered/received by the contractor on (date). The contractor neither signed nor offered comment in response to this evaluation.' Partially completed comments that were not signed and returned to the Government within 60 calendar days will be removed from the evaluation.

(f) The following guidelines apply concerning your use of the past performance evaluation:

(1) Protect the evaluation as “source selection information.” After review, transit the evaluation by completing and submitting the form through CPARS. If for some reason, you are unable to view and/or submit the form through CPARS, contact the Contracting Officer for instructions.

(2) Strictly control access to the evaluation within your organization. Ensure the evaluation is never released to persons or entities outside of your control.

(3) Prohibit the use of or reference to evaluation data for advertising, promotional material, preaward surveys, responsibility determination, production readiness reviews, or other similar purposes.

(g) If you wish to discuss a past performance evaluation, you should request a meeting in writing to the Contracting Officer no later than seven days following your receipt of the evaluation. The meeting will be held in person or via telephone or other means during your 60-day review period.

(h) A copy of the completed past performance evaluation will be available in CPARS for your viewing and for Government use supporting source selection actions after it has been completed.

16. QUALITY ASSURANCE SURVEILLANCE PLAN.

The Government intends to utilize a Quality Assurance Surveillance Plan (QASP) to monitor the quality of the contractor’s performance. The oversight provided for in the QASP will help to ensure that service quality levels reach and maintain the required quality levels throughout the duration of the contract. Further, the QASP provides the COR with a proactive way to avoid unacceptable or deficient performance and provides verifiable input for the required Past Performance Information Assessments. The QASP will be finalized immediately following award and a copy provided to the Contractor after award. The QASP is a living document and may be updated by the Government as necessary.

17. BILLING AND PAYMENT.

Payment shall be made in arrears of the specified billing period after receipt of a proper invoice, provided all required work, including preventive maintenance, scheduled and unscheduled repairs, submission of reports and all other requirements for the period in questions have been performed in accordance with contract stipulations, and can be verified with service reports signed by VA Engineering COR or designee.

The Veterans Affairs Financial Services Center (FSC) require Contractors to submit payment requests in electronic form in order to enhance customer service, departmental productivity, and adoption of innovative information technology, including the appropriate use of commercial best practices via the Electronic Invoice Presentment and Payment System http://www.fsc.va.gov/fsc/einvoice.asp.

Invoices shall be submitted in arrears. The following information must be included on all submitted invoices. Invoices submitted without the following information may be rejected for payment. Invoices shall include at a minimum:

Contract Number Obligation/Purchase Order Number Invoice Number CLIN (contract line item number) Date of Service Description of Work Performed

18. SMOKING DIRECTIVE

“Per VHA Directive 1085 Dated 3/15/19 All VA Health Care Facilities shall be smoke free. This directive applies to all patients, visitors, contractors, volunteers, and vendors.”

19. CONTRACT ADMINISTRATION.

Notwithstanding the Contractor's responsibility for total management during the performance of this contract, the administration of the contract will require maximum coordination between the Government and the Contractor.

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes that shall affect price, quantity or quality of performance of this contract.

In the event the contractor effects any such change at the direction of any person other than the contracting officer without authority, no adjustment shall be made in the contract price to cover an increase in costs incurred as a result thereof.

Point of Contact:

Contract Specialist Amarlia Van Buren Amarlia.vanburen@va.gov Network Contracting Office 06 (NCO 6) 100 Emancipation Drive Hampton, VA 23667

VHA SUPPLEMENTAL CONTRACT REQUIREMENTS FOR COMBATTING COVID-19

VHA Supplemental Contract Requirements for Combatting COVID-19

1. Contractor employees who work in or travel to VHA locations must comply with the following:

a. Documentation requirements:

1) If fully vaccinated, contractors shall show proof of vaccination.

i. NOTE: Acceptable proof of vaccination includes a signed record of immunization from a health care provider or pharmacy, a copy of the COVID-19 Vaccination Record Card (CDC Form MLS-319813_r, published on September 3, 2020), or a copy of medical records documenting the vaccination.

2) If unvaccinated, contractors shall show negative COVID-19 test results dated within three calendar days prior to desired entry date. Test must be approved by the Food and Drug Administration (FDA) for emergency use or full approval. This includes tests available by a doctor’s order or an FDA approved over-the-counter test that includes an affiliated telehealth service.

3) Documentation cited in this section shall be digitally or physically maintained on each contractor employee while in a VA facility and is subject to inspection prior to entry to VA facilities and after entry for spot inspections by Contracting Officer Representatives (CORs) or other hospital personnel.

4) Documentation will not be collected by the VA; contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect contractor employee health information and personally identifiable information.

2. Contractor employees are subject to daily screening for COVID-19 and may be denied entry to VA facilities if they fail to pass screening protocols. As part of the screening process contractors may be asked screening questions found on the COVID-19 Screening Tool. Check regularly for updates.

a. Contractor employees who work away from VA locations, but who will have direct contact with VA patients shall self-screen utilizing the COVID-19 Screening Tool, in advance, each day that they will have direct patient contact and in accordance with their person or persons who coordinate COVID-19 workplace safety efforts at covered contractor workplaces. Contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect contractor employee health information and personally identifiable information.

3. Contractor must immediately notify their COR or Contracting Officer if contract performance is jeopardized due to contractor employees being denied entry into VA Facilities.

1. For indefinite delivery contracts: Contractor agrees to comply with VHA Supplemental Contract Requirements for any task or delivery orders issued prior to this modification when performance has already commenced.

36C24622Q0397

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SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oal/library/vaar/

(End of Clause)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates…