36C24619Q0290-0001000.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION

OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT

THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO:

Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADM

INISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and d ate specified.

C. THIS SUPPLEMENTAL AGREEMENT IS

ENTERED INTO

PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 3

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO

MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 02-21-2019 565-19-2-5053-0017 None Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 To all Offerors/Bidders

36C24619Q0290

X X X

The purpose of this amendment is to provide questions and answers as well as an updated Statement of Work. Please see the attachments on the following pages.

Bernard Husted Contracting Officer Questions and Answers for Solicitation 36C24619Q0290 Fayetteville Uniform Leasing Program

1. Is there a specific style of shirts, pants, or lab coats?

Polo type shirts are required, preferably 100% polyester, in a variety of colors. Pants must be khaki style, black in color. The lab coats should be long in length and have pockets.

2. Is there a breakdown of what’s required at each individual site (two Fayetteville sites, one site at Wilmington, Sanford and Pembroke)?

Contractor shall provide 11 uniform sets per employee. Employee breakdown is as follows:

· Fayetteville Main Campus: about 180 employees (uniforms), 40 physicians (lab coats)

· Wilmington CBOC: about 12 employees

· Sanford CBOC: 4 employees (lab coats only)

· Fayetteville HCC: 30 employees (lab coats only)

· Pembroke VA Clinic: 0 – site is no longer needed

· Lab coats have been limited to physicians and dietitians. Fayetteville VA (main and CBOC), Wilmington and Sanford it should be enough to accommodate about 80 physicians (number may increase/ decrease dependent upon new hires or personnel that leaves).

3. Please indicate the sizes of the walk-off mats and any additional information related to the mats.

The walk-off mats are being removed from this service and taken out of the current Statement of Work.

4. Can the government confirm that this is an unrestricted solicitation?

The posted solicitation is unrestricted; however, to be considered an SDVOSB the company must be listed as a verified vendor in the Vendor Information Pages in the VIP database, https://vip.vetbiz.gov

5. Is the technical/management approach limited to 20 or 25 pages?

The technical/management approach limit for this solicitation is 25 pages.

STATEMENT OF WORK

UNIFORM LEASING PROGRAM (FVAMC)

FAYETTEVILLE VA MEDICAL CENTER SYSTEM-UNIFORMS LEASING PROGRAM

I. REQUIREMENTS

SCOPE OF WORK:

THE CONTRACTOR SHALL PROVIDE ALL RESOURCES NECESSARY TO ACCOMPLISH THE DELIVERABLES DESCRIBED IN THIS STATEMENT OF WORK, EXCEPT AS MAY OTHERWISE BE SPECIFIED. THE FAYETTEVILLE VA MEDICAL CENTER IS REQUIRED TO PROVIDE AND MAINTAIN EMPLOYEE’S UNIFORMS WHO ARE REQUIRED TO WEAR A UNIFORM. THE CONTRACTOR SHALL PROVIDE A FULL-SERVICE UNIFORM LEASING PROGRAM AND TO SUPPORT THE CONTINUING WEEKLY NEED OF LAUNDERING SERVICE OF CUSTOMERS OWN MATERIALS (COMS). THE FULL-SERVICE ULP AND COMS SHALL PROVIDE THE FOLLOWING CAPABILITIES:

A. CUSTOMIZE UNIFORMS--A WIDE SELECTION OF PROFESSIONAL GARMENTS WITH HIGH-QUALITY PERFORMANCE. THE ABILITY TO CUSTOMIZE UNIFORMS TO FEATURE PERSONALIZATION AND AGENCY BRAND.

i. POLO TYPE SHIRTS ARE REQUIRED, PREFERABLE 100 % POLYESTER WITH A VARIETY OF COLORS.

ii. PANTS MUST BE KHAKI STYLE, BLACK IN COLOR.

iii. LAB COATS ARE FOR PHYSICIANS AND DIETITIANS AND MUST BE LONG IN LENGTH AND HAVE POCKETS.

B. LAUNDRY-FULL SERVICE PROFESSIONALLY LAUNDERED BETWEEN USES TO INCLUDE PRESSING. THE CONTRACTOR SHALL PROVIDE WEEKLY CLEANING AND GARMENT REPAIR AS NEEDED AND /OR WHEN REQUESTED.

C. DELIVERY- DELIVERY OF RENTAL UNIFORMS INCLUDES WEEKLY SERVICES TO INCLUDE PICK-UP OF SOILED UNIFORMS, DELIVER OF NEW, ALTERED, AND/OR REPAIRED UNIFORMS IN A PROFESSIONAL MATTER, HUNG ON HANGERS AND PROTECTIVE COVERING.

D. ALTERATIONS, REPAIR AND REPLACEMENTS—UNIFORMS SHALL BE ALTERED AND REPAIRED AT CONTRACTOR EXPENSE. CONTRACTOR SHALL MAINTAIN ALL UNIFORMS WITH GARMENTS REPAIRS, AND /OR REPLACEMENT OF UNSERVICEABLE UNIFORM FOR IT TO BE WORN, TORN, DISCOLORED, AND OR/STINKS.

ITEMS NEEDED TO BE SUPPLIED:

A. THE UNIFORM REQUIREMENT INCLUDES A TOTAL NUMBER OF ELEVEN (11) SETS PER EMPLOYEE. CONTRACTOR MUST HAVE THE RESOURCES AND ABILITY TO SERVICE THE CURRENT 200 EMPLOYEES AND GROW WITH THE FVAMC INCREASING EMPLOYEE POPULATION DURING THE DURATION OF THE CONTRACT. CONTRACTOR SHALL PROVIDE THE ELEVEN (11) SETS OF UNIFORMS/ LAB COATS PER EMPLOYEE WITHIN 90 DAYS OR LESS OF AWARD. THE CONTRACTOR SHALL PROVIDE UNIFORMS FOR NEW EMPLOYEES ONCE NOTIFIED OF HIRING WITHIN THIRTY (30) DAYS AFTER AN ORDER HAS BEEN PLACED.

a. EMPLOYEE UNIFORM BREAKDOWN IS AS FOLLOWS:

i. FAYETTEVILLE MAIN CAMPUS: ABOUT 180 EMPLOYEES (UNIFORMS), 40 EMPLOYEES (LAB COATS).

ii. WILMINGTON CBOC: ABOUT 12 EMPLOYEES (UNIFORMS).

iii. SANFORD CBOC: 4 EMPLOYEES (LAB COATS ONLY).

iv. FAYETTEVILLE HCC: 30 EMPLOYEES (LAB COATS ONLY).

BACKGROUND:

THE FAYETTEVILLE MEDICAL CENTER’S GOAL OF THE LEASING PROGAM IS TO IMPROVE THE EMPLOYEE’S APPEARANCE BY PROVIDING CLEAN AND AESTHETIC UNIFORMS TO ALL REQURED STAFF, LAUNDER WEEKLY, MAINTAIN THE SERVICE WITH AN INNOVATE PROGRAM.

1. DELIVERABLES: THE CONTRACTOR WILL PROVIDE AN INVENTORY MANGAGEMENT SYSTEMS FOR SHIPPING, HANDLING AND DELIVERY OF ALL UNIFORMS TO FAYETTEVILLE MEDICAL CENTER AT THEIR DUTY LOCATION:

A. VENDOR MUST PROVIDE A PRINTOUT SHOWING UNIFORM COUNTS OF WHAT IS BEING PICKED UP AND DELIVERED WEEKLY.

B. ALL SHORTAGE MUST BE CREDITED OFF THE INVOICE ON SITE WEEKLY.

C. ALL CLOTHING SHALL BE IDENTIFIED BY AND EMPLOYEE IDENTIFICATION NUMBER, INITIALS, ETC.

2. THE CONTRACTOR SHALL PROVIDE A LAUNCH FITTING. THE FITTING WILL BEGIN WITHIN 15 DAYS FROM THE DATE OF THE AWARD. THE LAUNCH FITTING WILL INCLUDE MEASUREMENTS AND SIZING FOR EACH EMPLOYEE. THE LAUNCH FITTING WILL TAKE PLACE IN A DESIGNATED SPACE AT THE FAYETTEVILLE MEDICAL CENTER 5 BUSINESS DAYS TO COVER 2 SHIFTS 24 HOUR COVERAGE.

3. THE CONTRACTOR SHALL CLEAN, REPAIR, REPLACE, PICKUP AND DELIVER UNIFORMS TO THE FAYETTEVILLE (FVAMC) AND OUTLYING CBOC’S ON A WEEKLY BASIS. THE CAMPUSES ARE AS FOLLOWED:

A. MAIN CAMPUS-2300 RAMSEY STREET, FAYETTEVILLE, NC 28301

B. WILMINGTON CBOC-1705 GARDNER RD, WILMINGTON, NC 28405

C. SANFORD CBOC-3112 TRAMWAY RD, SANFORD, NC 27332

D. FHCC- 7800 S. RAEFORD RD, FAYETTEVILLE, NC 28304

4. THE CONTRACTOR SHALL PICK-UP SOILED UNIFORMS, PROFESSIONALLY LAUNDER, AND DELIVERY CLEANED UNIFORMS WEEKLY. THE PROFESSIONAL LAUNDRY SERVICES WILL INCLUDE PROFESSIONALLY CLEANING AND DELIVERY ON HANGERS GROUPED BY EMPLOYEES, ID NUMBER OR INITIALS. THE CONTRACTOR WILL STATE A TIMEFRAME WITHIN WHICH THE UNIFORM CAN BE DELIVERED EACH WEEK. THE FVAMC AND CONTRACTOR WILL AGREE ON PICK-UP AND DELIVERY SCHEDULE AND PROCEDURES. THE SHIRTS ARE TO BE PRESSED AND PANTS TO BE STEAM TUNNEL FINISHED. ALL GARMENTS THAT ARE PICKED UP WILL BE COUNTED AND IDENTIFIED TO ENSURE THEY ARE RETURNED THE FOLLOWING WEEK. THE CONTRACTOR SHALL PROACTIVELY INSPECT, REPAIR AND REPLACE GARMENTS AS NEEDED OR IDENTIFIED BY THE COR.THE CONTRACTOR SHALL PROVIDE SOILED GARMENT BINS FOR THE DIRTY UNIFORMS.

5. THE CONTRACTOR SHALL PROVIDE STANDARD PROCEDURES FOR INVOICING, REFUNDS, CREDITS, EXHCHANGES, DELIVERIES, LOST DELIVERIES, BILLING PROCESS, COMPLIANCE WITH QUALITY ASSURANCE REVIEWS, MAINTAINING EMPLOYESS PRIVACY AND CUSTOMER SERVICE.

REPORTING REQUIREMENTS:

1. THE CONTRACTOR SHALL PROVIDE THE COR WITH WEEKLY PROGRESS REPORTS.

2. THE PROGRESS REPORT SHALL COVER ALL WORK COMPLETED DURING THE WEEK. THIS REPORT SHALL ALSO IDENTIFY ANY PROBLEMS THAT AROSE, ALONG WITH A STATEMENT EXPLAINING HOW THE PROBLEM WAS RESOLVED.

II. SPECIAL CONTRACT REQUIREMENTS:

WORK HOURS:

THE SERVICES COVERED BY THIS CONTRACT SHALL BE FURNISHED BY THE CONTRACTOR AS DEFINED HEREIN. THE CONTRACTOR SHALL NOT BE REQUIRED, EXCEPT IN CASE OF EMERGENCY, TO FURNISH SUCH SERVCES ON FEDERAL HOLIDAY OR DURING OFF DUTY HOURS AS DESCRIBED BELOW:

1. NORMAL WORKING HOURS ARE 8:00AM – 3:30PM, MONDAY THROUGH FRIDAY*. THE FOLLOWING FEDERAL HOLIDAYS ARE ESTABLISHED IN 5 U.S.C. 6103 ARE RECOGNIZED AS SUCH AND THE FACILITY SHALL BE CLOSED**.

NEW YEAR’S DAY BIRTHDAY OF MARTIN LUTHER KING JR

WASHINGTON’S BIRTHDAY (PRESIDENT’S DAY) MEMORIAL DAY

INDEPEDENCE DAY LABOR DAY COLUMBUS DAY VETERANS DAY THANKSGIVING DAY CHRISTMAS DAY

* PLEASE NOTE THAT THE MONDAY THROUGH FRIDAY PERFORMANCE SCHEDULE IS CONSIDERED TYPICAL. WHEN A FEDERAL HOLIDAY FALLS ON A NON-WORKDAY (SATURDAY OR SUNDAY) THE HOLIDAY IS USUALLY OBSERVED ON FRIDAY (FOR HOLIDAYS ON SATURDAY) OR MONDAY (FOR HOLIDAYS ON SUNDAY) AND THE FACILITY SHALL BE CLOSED.

** ANY OTHER DAY DESIGNATED BY FEDERAL LAW, EXECUTIVE ORDER, OR PRESIDENTIAL PROCLAMATION SHALL BE CONSIDERED AS “NORMAL BUSINESS HOURS” UNLESS OTHERWISE DETERMINED BY THE FACILITY, AGENCY, OR ANY DESIGNEE OF SUCH ENTITY. PERFORMANCE REQUIREMENT(S) FOR OTHER DESIGNATED DAYS SHALL BE DETERMINED UPON NOTIFICATION TO THE CONTRACTING OFFICER AND WILL BE PROVIDED TO THE CONTRACTOR AS SOON AS POSSIBLE.

BILLING AND PAYMENT:

INVOICES SHALL BE SUBMITTED MONTHLY, IN ARREARS, AND SHALL INCLUDE AT A MINIMUM:

· DATE OF INVOICE, CONTRACT NUMBER, PURCHASE ORDER, VENDOR NAME, INVOICE NUMBER

· CLIN AND DATES OF SERVICE

ALL INVOICES FROM THE CONTRACTOR SHALL BE SUBMITTED ELECTRONICALLY IN ACCORDANCE WITH VAAR CLAUSE 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS. THE CONTRACTOR SHALL SUBMIT PAYMENT REQUESTS IN ELECTRONIC FORM VIA VA’S ELECTRONIC INVOICE PRESENTMENT & PAYMENT SYSTEM. SEE WEB SITE AT HTTP://WWW.FSC.VA.GOV/EINVOICE.ASP