36C24419Q0426-002.pdf

LEBANON VA MEDICAL CENTER

Performance Work Statement (PWS)

Pest Control Contract

I. Background

A. The objective of this requirement is to provide a safety and hazard free environment to patients, visitors, staff, and stakeholder visiting the Lebanon VA Medical Center (LVAMC) and its Community Clinics.

The LVAMC have the obligation to provide an Integrated Pest Management (IPM) program for rodents, wildlife and pest control. In order to accomplish this goal, the LVAMC is for seeking for Prospects that can meet these requirements by providing an effective solution to their need.

II. Objectives

A. The primary objective is to deliver and provide the necessary material; and to render the necessary service to accomplish the vison of this acquisition by:

i. Providing qualified Pest Control Professionals and to implement a plan for the Integrated Pest Management (IPM) program for rodents, wildlife and pest control need it.

ii. Complying with VHA DIRECTIVE 1850.02(1) , all federal, state and local regulations set forth by Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA).

III. Scope of Work

A. The Lebanon VA Medical Center is seeking for qualified, experienced and dependable pest control companies/Prospect that can provide a management team, current licenses, quick laboratory testing, tools of the trade, supplies, new equipment, reliable transportation, trained work force, and expertise to implement an Integrated Pest Management (IPM) program for rodents, wildlife and pest control services. All pest control services shall be performed in a manner that will ensure the health and general well-being of all VA staff, patients and visitors at our facility. The terms, conditions, provisions, specifications and schedules for this Pest Control Contract are listed in this Performance Work Statement (PWS).

B. The prospect shall provide all resources necessary to accomplish the deliverables described in this Performance Work Statement, except as may otherwise be specified be a Contracting Officer (CO).

And to help in providing the safest environment possible for the Veteran patient population we serve.

C. The prospect shall provide all management, laboratory testing, tools, supplies, equipment, transportation, and labor to develop and implement an Integrated Pest Management (IPM) plan for the LVAMC in a manner that ensures the health and general well-being of patients, staff, and visitors.

All infestations will be addressed until complete elimination of pests and in compliance on this PWS.

D. The prospect must provide a strategic plan on how the Integrated Pest Management Program will operate.

https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=5378

E. The Prospect shall assume full responsibility for compliance with the VA’s Green Environment Management System (GEMS); Federal Insecticide Fungicide Rodenticide Act (FIFRA);

Environmental Protection Agency (EPA) guidance; Occupational Safety and Health Administration (OSHA) regulations; and VHA Handbook 1850.02 dated 4/14/2009, as they apply to IPM.

IV. Terms and Conditions:

A. Period of Performance to include Clauses 52.217-8 and 52.217-9 in accordance with Federal Acquisition Regulation (FAR):

i. Base: April 1, 2019 through March 30, 2020

ii. Option 1: April 1, 2020 through March 30, 2021

iii. Option 2: April 1, 2021 through March 30, 2022

iv. Option 3: April 1, 2022 through March 30, 2023

v. Option 4: April 1, 2023 through March 30, 2024

B. Contract Type:

i. Firm Fixed Price

V. Technical Requirements:

A. Certificates and Licenses:

i. Prospect shall have an experienced and license Pest Control Manager assigned to support and manage this contract. The Pest control operators/service staff applying pesticides must possess and maintain a current Pennsylvania Commercial Pesticide Applicator Certificate/ License.

ii. The prospect shall be responsible to ensure that all Licenses and training Certificates are kept current; staff is well trained and aware of new innovative technology. Prospect must provide names of all their staff assigned to work at the LVAMC. In addition, a hard copy of all Certificates and Licenses will be filed in B- 23/EMS office. At a minimum, the Prospect shall submit Certificates of two individuals, one acting as a regular/primary service representative and the other acting as a secondary/alternate.

B. The prospect must provide quality staffing capable to inspect, treat, and implement the proper procedure to eradicate:

i. General structural anthropoid pests such as but not limited to: Cockroaches, ants, carpet beetles, spiders, carpenter ants, carpenter, and bees

ii. Flying insect pests such as but not limited to: House flies, stable flies, fruit flies, and blow flies.

iii. Predatory pests Such as but not limited to: Bedbugs, fleas, mites, ticks, bees, wasps, and mosquitoes.

iv. Stored products pests such as but not limited to: Saw-tooth grain beetle, red/confused flour beetles, and grain moths.

v. Mice and rats such as but not limited to: House mouse, field mouse, roof rat, Norway rat, skunks, and raccoons, stray cats.

C. Pesticides utilization and procedures:

i. All pest control operators applying pesticides are required to follow all federal, state and local regulations set forth by Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA). The emphasis and focus being on pesticide storage, disposal and applications.

ii. Pesticides shall be applied according to the methods, rates and precautions printed on the manufacturer’s label. No deviations allowed.

iii. Pesticide applications shall be completed according to the routine schedule. As a general rule, the application of pesticides (Inside or outside) shall not occur unless a visual sighting is made; monitoring devices indicate the presence of pests in specific area.

iv. When a pesticide is necessary, the Prospect shall apply the least hazardous product, follow precise technique along with the minimum quantity of pesticide to eradicate pest control incident.

D. Control Measurements:

i. Insect Control:

1. The Prospect shall use non-pesticide methods wherever possible. Trapping devices rather pesticide sprays shall be the standard method for indoor fly control.

2. As a general rule, the Prospect shall apply all insecticides as “crack and crevice” treatments only, defined in this contract as treatments in which the formulated insecticide is not visible to patients/veterans, medical staff and visitors during or after the application process.

3. Application of insecticides to exposed surfaces as a spray (Fogging) shall be restricted to exceptional circumstances where no alternative measures are practical. No surface application or space spray shall be made while patients/personnel are near/by.

4. The Prospect shall take all necessary precautions to ensure the safety of all personnel, and all necessary steps to ensure the containment of the pesticide to the site of application.

5. Bait formulations shall be the standard pesticide technology for cockroaches and ant control, with alternate formulations restricted to unique situations where baits are not practical.

6. Sticky traps shall be used to guide and evaluate indoor insect control efforts wherever necessary.

ii. Rodent Control:

1. Indoor Trapping: Rodent control for interior spaces shall be accomplished with trapping devices only. All trapping devices will be predated, kept out of general view and placed in strategic areas as not to be affected by routine cleaning and other operations. Prospect shall monitor and check all trapping devices for trapped rodents and dispose of rodents in an appropriate manner.

2. Use of Rodenticides: Prospect shall use rodenticides only in circumstances deemed essential. For adequate rodent control inside buildings, all rodenticides shall be placed in locations not accessible to children, pets, wildlife and domestic animals. Prospect shall dispose of dead rodents in appropriate manner.

3. Use of Rodent Bait Stations: All rodent bait stations will be placed out of general view and in low traffic locations where bait stations cannot be disturbed by routine operations.

4. The lids of all rodent bait stations shall be securely locked or fastened shut. And bait shall always be secured in the feeding chamber of the box and never placed in the runways or entryways.

5. Bait stations shall be labeled on the inside with the Prospect’s business name and dated by the pest control operator during installation and servicing.

6. Prospect shall install and maintain rodent bait stations at B-17 Canteen loading dock. Bait stations shall be no more than 50 feet apart.

E. Eminence of Service:

1. Inspect to determine which pest management measures are appropriate and required.

2. Recommend environmental sanitation practices that restrict or eliminate food, water, or harborage for pests.

3. Select and utilize non-chemical control methods that eliminate, exclude, or repel pests.

4. Implementation of insect electrocution devices, traps, caulking, air screens, upon other.

5. Select and use of the most environmentally sound pesticide(s) to affect control when chemical control methods are necessary.

6. Evaluation effectiveness of control measures through follow-up inspections.

7. Effective environmentally sound methods and where necessary the judicious use of least hazardous pesticides.

VI. General Requirements:

A. The prospect must provide recurrence services base on the need of the government furnished listed in Section VIII on this PWS to include:

i. On Call Services (Emergencies);

ii. Monthly Services;

iii. Weekly and Biweekly Services;

iv. Specific Month, Date/s, or Both

B. The Prospect shall include 40 visits for bed bug treatment on all the facilities stated on Section

VIII that requires the treatment on their quotation.

C. The Prospect shall provide its employees working under this contract with complete uniforms including, but not limited to, shirt with company identification logo, full-length pants, safety shoes and other necessary safety gear in compliance with EPA, and OSHA regulations.

D. The Prospect shall maintain and leave the service area in a clean, neat and orderly condition satisfactory to COR and housekeeping staff.

E. The prospect personnel must interrupt their work at any time so as not to interfere with the normal functioning of the facility, including utility services, fire protection systems and passage of facility patients, personnel, equipment, and carts.

F. During each emergency to the Lebanon VA Medical Center or CBOC’s the Offeror shall conduct an inspection of problematic area and check for potential pest infestations. After the initial inspection, a treatment plan will be developed and agreed upon by a member and/or member of the Environmental Management Team. The Integrated Pest Management (IPM) tasks shall be used in all treatment plans.

G. In the event of an emergency calls the prospect must provide service in two (2) hours of the call for bedbugs’ treatments. Any other emergency and respond must be with 24 hours. The staff must comply with all license and all the requirements stated in this PWS.

H. All Integrated Pest Management (IPM) tasks shall be accomplished to meet the guidelines as prescribed by the National Pest Control Association for the LVAMC and CBOC’s to include interior and exterior locations.

I. Prospect must never store pest control materials or equipment or kept on government property when the pest control operator (PCO) is not working, without the express approval of Environmental Management Service/COR.

J. The prospect shall conform to all Federal, State and local regulations governing, examining and licensing of pest control operators, performance of pest control, use of approved pest control chemicals and equipment, which may be in effect in the area in which the work under the contract will be performed.

K. The prospect shall not dispose of any excess pesticide, pesticide containers or any other materials contaminated by pesticides at any location on the medical facility premises except as specified by Environmental Management or the COR.

L. The prospect representative (Operations Manager/General Manager) shall attend problem solving meetings, discuss pest control issues and performance of work under this contract.

Lines of communication should always be readily available.

M. The Prospect and its employees shall adhere to all applicable rules and regulations regarding maintenance of a smoke free environment. No smoking is allowed inside facility, parking lot and vehicles. There are outside smoking shelters where smoking is allowed.

N. The Prospect and all their employees shall be subject to and shall at all times conform with any and all rules, regulations, policies and procedures pertaining to security at the LVAMC and CBOC’s. Any violations or disregard of the rules can lead to an immediate removal and termination by the VA Police.

O. All personal packages brought onto and/or removed from government property may be subject to inspection by VA Police. Firearms and/or explosives shall not be brought onto the VA Medical Center and CBOC’s property. Violators will be prosecuted.

P. The prospect must complete and maintain a Pesticide Log Book containing Safety Data Sheets (SDS) for all pesticides used in conformance with this contract and records listing the following:

Table 1 Pesticide Name Date and Time of application Areas Treated Fluid Ounces of Pesticide Applied Name of Insect Equipment Used Name of Applicator Employee/ Staff Name Performing Task

Q. The Prospect shall be responsible for promptly notifying COR and VA Police of any accidents arising from the performance of this contract involving property damage or bodily injury to workers, patients and visitors. The COR will provide necessary information concerning whom to contact and the specific paper work to fill out. All accidents/injuries shall be documented and investigated by VA Police.

R. The Prospect shall immediately report to the COR and/or designee the loss of equipment, supplies, customer complaints and logistic problems.

S. The Government will not be responsible for any lost, stolen or damaged equipment and vehicles used or stored at the LVAMC.

T. Prospect shall submit a safety plan and copy of safety manual prior to starting any work.

VII. Special Requirements:

A. The prospect shall maintain open and professional communication with staff of the

Department of Veterans Affairs (DVA). Relationships with management, co-worker, patients, and the public are consistently courteous, respectful, and cooperative in nature. Complaints validated by the DVA, shall be reported in writing to the contract administrator and the Prospect for action. Failure of the Prospect to correct validated complaints raised by the DVA staff and the CO will be considered a failure to perform.

B. Treatment of these areas is limited to when food is not being held, processed, prepared, served, and when not occupied by facility employees. The prospect staff shall at no time enter to elevators that are occupied by food service equipment while in the possession of pesticides or equipment.

C. When prospect perform outdoor task must apply pesticides in accordance with federal, state and local laws and regulations, to include all Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA) pesticide regulations.

D. The pesticides use for outdoors must be the Brand Name Talstar Professional Insecticide or equal quality. TPI kills up 75 types of insects. For insecticide application a power spray system will be utilized. Insecticides shall be applied according to the methods, rates and precautions on the manufacturer’s label.

E. Prospect staff must utilize pesticides with as low volatility and as odor free as possible in order to keep odor levels from affecting VA patients, staff and visitors.

F. The prospect shall submit a list of pesticides for intended use in areas listed below for approval by Environmental Management Service (EMS) prior to any application. The planned use of pesticides in critical areas requires recognition of the attendant hazards to occupants, supplies, equipment, and surfaces. No substitution can be made at any time without approval from Environmental Management Service. When space treatment is required in the areas listed below, the Ultra-Low Volume (ULV) method of pesticide application shall be utilized with approved equipment capable of delivering a particle size range of .5 to 15 microns.

G. Certified applications are required in the performance of the work under the contract. Each applicator designated by the Offeror to perform under the contract, will furnish a copy of his/her state certification (showing categories) to the Contracting Officer. All applicators must have visible on their uniform the individual’s name and the company name so they are easily recognizable always.

H. In cases where the Offeror has two or more persons reporting to work under contract, one of these will be designated as a supervisor, and must be fully certified in all pest management categories in which work is to be performed. Non-certified employees may only assist the supervisor in the performance of the work, as long as the supervisor assumes responsibility for their work.

I. The prospect must respond only to calls for recurrence service mention in Section VI. (A) by the following VA personnel:

Table 2

J. Prospect shall perform perimeter pest control services on Saturdays and Sundays; weekends only. Pest control operator and/or operators can start work at 6:00 AM and finish work by 6:00 PM. All services must be planned and approved by COR.

Name Title Office Phone Mobil Phone Lori Dulac Manager 717-272-6621 Ext. 6191 717-279-1077 William Grycon Asst. Manager 717-272-6621 Ext. 5409 Not Available Elizabeth Hibshman Admin. Officer 717-272-6621 Ext. 4444 Not Available EMS Secretary Secretary 717-272-6621 Ext. 4515 Not Available Ed Erickson Supervisor 717-272-6621 Ext. 4661 717-821-4478 Juan Rivera Supervisor 717-272-6621 Ext. 4659 717-454-9750 Travis Coles Supervisor 717-272-6621 Ext. 5397 717-954-3116 Glenn Haywood Supervisor 717-272-6621 Ext. 5667 717-954-2994 Deb Varela Work Leader 717-272-6621 Ext. 5668 717-821-7814 Nichole Janos Work Leader 717-272-6621 Ext 5653 717-679-4675

K. Individuals that provide services under this Contract who are not employees of the Prospect shall be regarded as Sub-Contractor. The Prospect shall be responsible and accountable for the quality of care delivered by any of its Sub-Contractor and for Sub-Contractor strict compliance with all Contract terms and conditions.

L. In the event of inclement weather conditions services can be rescheduled to a date and time satisfactory to the Offeror and Environmental Management Services/COR. Postponement will not reflect any penalties assessed to the Offeror, nor should there be any additional cost to the government.

M. The prospect must Check-in at the beginning of scheduled service and check-out at the end of service call. This will be done at the EMS Office in building 23, Room 123. Upon checking-in at the EMS office, a tentative treatment plan and/or follow-up of pest problems and scheduled inspections will be provided by the COR and followed by the service tech/pest control operator.

N. The prospect shall be responsible to ensure that Prospect employees providing work on this Contract are fully trained and completely competent to perform the required work

O. The prospect shall provide and document a general orientation for all their personnel who provide work on this Contract before commencement of work. Documentation of the orientation will be provided to the Contracting Officer. The orientation shall include the following topics:

i. Fire and safety policy and procedure.

ii. Infection control policy and procedure.

iii. Emergency Preparedness/Disaster policy and procedure

P. Prospect shall remove from the work site, any Prospect employee who does not comply with orientation requirements or meet competency requirements for the work being performed.

VIII. Government Furnished, Type of Services, and Recurrence Require

A. The Prospect must to provide pest control services for bed bugs only in the following community based outpatient clinics (CBOC). Service must be in a monthly base or when emergency call is use. The task must be fully executed on every visit.

Table 3

CBOC Locations Address Type of Service Recurrence

Cumberland 5070 Ritter Road, Mechanicsburg, PA 17055 | Phone: 717-590-5125

Pest Control – ONLY Bed Bugs Service

Monthly

Lancaster 212 Willow Valley Lake Dr., Willow Street, PA 17584 | Phone: 717-740-4434

Pest Control – ONLY Bed Bugs Service

Monthly

York Memorial Hospital1796 Third Avenue York, PA 17403 | Phone: 717-840-2730

Pest Control – ONLY Bed Bugs Service

Monthly

B. For the CBOC located in Berks County the prospect must inspect and treat interior rooms, restrooms, and common areas for covered pests in every visit they perform. To include Exterior inspection and treatment for the months of May and October.

Monitoring devices will be installed in appropriate areas. Pesticide applications will only be made when necessary and will be applied based on material label instructions.

The task must be fully executed on every visit.

Table 4

CBOC Locations Address Type of Service Recurrence

Berks 2765 Century Blvd, Wyomissing, PA 19610 | Phone: 717-272-6621 Ext. 4444

Interior Inspection and Treatment Monthly

Berks 2765 Century Blvd, Wyomissing, PA 19610 | Phone: 717-272-6621 Ext. 4444

Exterior Inspection and Treatment1

May and October

Note: 1. Exterior Inspection and Treatment must cover all wildlife, to include:

a. Ants: Excluding carpenter, fire, pharaoh ants and raspberry ants.

b. Bees: Nests will be knocked down up to 8 feet high; if lift equipment is needed, or the nests belongs to honey bees or other protected species.

c. Birds: Nests will be knocked down up to 8 feet high, provided the nest does not belong to a protected species; if other control methods such as spikes, netting, hot foot, window slides. Trapping/relocation or eagle eyes are needed.

d. Flies: Actizyme OE 30 if necessary in drains.

e. Occasional invaders: Centipedes, crickets, earwigs, ground beetles; millipedes and pill bugs.

f. Spiders: excluding black and brown, window and brown recluse

g. Wildlife Control: Minimum of 2 services-Humane trapping and drop-off to shelter will be additional costs to cure. No charge for call back services between regular service visits for covered pests.

h. Stored products for pests: include provided the infestation is local and can be treated by sanitation, vacuuming, and pheromone traps; if infestation is widespread and fumigation and/or fogging is necessary, there will be additional costs to cure.

i. Ancillary Pests: Bed bugs, fleas, mosquito, termite eradication.

C. The prospect must conduct pest control duties for the Lebanon VA Medical Center as stated in Section (VIII)(C)(i) to Section (VIII)(C)(iv).

i. Thursdays (Recurrence Vary) and Monthly visits for Follow ups the Offeror Staff must conduct routine inspections for potential pest infestations. Inspection outlines are posted in pest control binder. In addition, the pest sighting log will be checked for recorded incidents. After the conclusion of each visit, the pest control operator shall document all actions and treatment plans prior to departure. Although, Offeror shall be responsible for maintaining pest control binder, pest sighting log and file(s).

Table 5 Scheduled Inspections Building Floor Walk Thru Areas Intervals

Weekly 17 1/B Canteen Cafeteria Every Thursday Monthly 1 1/G SPS (9 rooms) First Thursday Monthly 104 OR (5 rooms) Second Thursday Monthly 104 ENDO (5 rooms) Second Thursday Monthly 17 4/A ENT (1 room) Third Thursday Monthly 17 5/A Dental Clinic (2 rooms) Third Thursday Monthly 1 Ground 51, 15c 16 1x Month Monthly 1 1 111 1x Month Monthly 1 2 257, 261-B, 261-A 1x Month

Monthly 1 3 307, C-12-1, 366, 367, 370 1x Month

Monthly 1 4 472, 407, 406, 422, 4- 4-13, C-4-13A 1x Month

Monthly 1 5 572, C-5-21, C-5-19 1x Month Monthly 17 1 123C 1x Month Monthly 17 2 209, 264 1x Month Monthly 17 3 339A, 320, 369, 1x Month Monthly 17 4 426, 460 1x Month Monthly 17 5 536, 555G, 578 1x Month Monthly 101 ED 1458, 163 1x Month Monthly 101 ICU 132, 126 1x Month

Monthly 101

CRASH CART

ROOM 104 1x Month

Monthly 104 OR AREA 1406, 1209, 1221, 1121, 5151 1x Month

Monthly 18 4 431 1x Month

ii. The prospect must spray Monthly for the following location (See Table 6). Except for the outside entrance and connecting corridors/tunnels. These locations must be completed only in warmer months which include: April, May, June, July, August and September.

Table 6 Buildings General Accommodations Entranceway Main Side

1 Medical and Surgical 3 2 1

2 Consolidated Patient Account Center 2 1 1

3 Day Care Center 4 2 2 4 Home Based Care (Offices) 3 1 2 5 Offices 3 1 2 6 Supply Warehouse 2 1 1 7 Laundry 4 2 Front 2 Back 8 Motor Pool | Garage 2 1 1

9 Utility Shops 1 1 0 10 Boiler Plant 2 1 1 17 Outpatient Clinics 1 1 0 17 Cafe 4 1 3 18 HR | Volunteer and Psychiatry 6 3 3 19 Police and Admin Offices 3 1 2 22 Education 2 1 1

23 Mail Room |Employee | Health

|EMS 6 2 4

24 YMCA 5 2 3

104 ED | ICU 2 2 0

102 PT | OT 2 0 2 side 106 Chapel 2 1 1 136 Fits 2 0 2 144 Move Program (Weight Lost) 1 0 1

Total:22 Total: 62 Total: 27 Total: 35

iii. Inspecting and Controlling for All vermin, such as, but not restricted to: rats, mice, roaches, bedbugs, fleas, stinkbugs, ants, wasp, bees etc., on the campus grounds, inside Medical Center buildings and residential dwellings. Integrated Pest Management (IPM) techniques and strategies shall be used in all treatment plans.

iv. Trapping; Skunks and ground hog’s traps will be set during the following months:

April May, September or October when requested. Offeror must have a (PA) Wild Life Permit. Only live trapping – no poison is allowed to be used. Trapped animals are to be disposed of in accordance with state regulations (Can subcontract for trapping wildlife).

v. The LVAMC can request for perimeter treatment and spraying services for the outside surface. Perimeter treatment is to kill, deter, or both outdoor pest and prevent insects from entering buildings.

vi. The incumbent Offeror shall provide all necessary supervision, current licenses, supplies, tools, equipment, vehicle/truck, labor, and all incidental expenses to implement perimeter treatment/spraying of 26 buildings and outside surfaces for the months of April and September at LVAMC (See Table 7) Table 6

Buildings General Accommodations 1 Medical and Surgical 2 Consolidated Patient Account Center 3 Day Care Center 4 Home Based Care (Offices) 5 Offices 6 Supply Warehouse

7 Laundry 8 Motor Pool/Garage 9 Utility Shops

10 Boiler Plant 17 Outpatient Clinics and Cafe 18 HR/Volunteer and Psychiatry 19 Police and Administrative Offices 22 Education

23 Engineering/ PC Admin Office/Employee Health/EMS

24 YMCA

34 Domiciliary 35 Domiciliary 36 Domiciliary 37 Domiciliary

101 ED/ICU

102 PT/OT

104 New Surgery Unit 106 Chapel

136 FITS

144 Move Program (Weight Lost)

Total:26

vii. The Offeror must calculate linear square footage and assess the outside pest conditions at the buildings listed in table above. The incumbent Offeror shall provide an assessment report and service quote prior to each application. Assessment report shall include description of deficiencies, recommended actions and treatment plan. The incumbent Offeror shall use the initial assessment as the starting point for providing perimeter treatment of buildings. And must provide perimeter treatment cost for each building and calculate total cost.

viii. Appropriate residual insecticide (last up to 3 months) will be applied around the outside perimeters of specified buildings. The number of power spray applications may vary with a minimum of (2) per year. The insecticide will be applied in sufficient quantities to effectively kill existing pests and establish a protective barrier against additional insect invaders. Established protective barrier will be 3’ft up foundation and 3’ft away from building but not limited to.

ix. In addition, the incumbent Offeror shall provide pest control services to exterior ground areas thirty feet beyond the perimeter of specified buildings. Additional pest control service must be deemed necessary by Contracting Officer Representative (COR) and Pest Control Operator (PCO).

IX. Initial Building Inspections

A. The Contractor shall complete a thorough, initial inspection of each building or site within the first (5) working days of the starting date of the contract. The purpose of the initial inspections is for the Contractor to evaluate the pest control needs of all locations and to identify problem areas and any equipment, structural features, or management practices that are contributing to pest infestations. Access to building space shall be coordinated with the POC. The POC will inform the Contractor of any restrictions or areas requiring special scheduling.

X. Quality Assurance

A. The Prospect will be evaluated in accordance with the Quality Assurance Surveillance Plan (QASP) (See Appendix | Attachment#1)The COR or assigned staff will managing prospect performance assessment, ensuring that systematic quality assurance methods validate that Prospect quality control efforts are timely, effective, and are delivering the results specified in the contract or task order.

XI. Other Considerations

B. Contract Award Meeting: The Prospect shall not commence performance on the tasks in this PWS until the CO has conducted a kick off meeting, or has advised the Prospect that a kick off meeting is waived.

C. Contracting Officer’s Representative (COR): The Contracting Officer Representative shall be the technical point of contact for all work-related requirements. The COR does not have authorization to change, alter, or remove any requirements stated in the performance work statement. The Contracting Officer is the only government authorized person to change the performance work statement or any resultant contract

Pest Control Contract

XII. Appendix

A. Attachments# 1: Quality Assurance Surveillance Plan (QASP)

Tailor to specific procurement. Consider the performance measures the VA may have for the service the procurement involves

Measures Performance Requirement Standard Acceptable Quality Level

Surveillance Method

Met AQL/DID NOT

MEET AQL-

CPAR RATING/ADD

COMMENTS

Coordination with Facility Able to coordinate times acceptable to facility Contractor provides adequate coronation to the facility _99__% provided to the

Government

Random Inspection conducted by the COR and items received.

Record keeping Accuracy of records and required reports

Technician maintains all required records, provides all required reports. Reports are submitted to COR and his/her designee as required by this contract.

Report is complete 100% of the time Review once submitted.

Coordination of Manpower Licensing and enough staff are supplied by the contract to complete work.

Provide proper staff so that work is completed quick work.

Shutdowns are completed no more than 1 hour before and after coordinated time, 95% of the time

Random Inspection

Usage of Product All pesticides, chemicals, traps, and tools, are properly implement it.

Contractor must follow instruction when apply products and tool

_99__% provided to the Government

On every visit Inspection conducted by the COR

Usage of Procedures All control measurements are applied with effectiveness

The contractor shall maintain compliance on Federal, State, and local regulation.

_99__% provided to the Government

Random Inspection

Emergency Trouble Call Response

Time to respond after call Technician arrives within two (2) hours for Emergency calls

100% inspection On every visit

Inspection conducted by the COR

Attachments# 1: Quality Assurance Surveillance Plan (Continue)

CPAR RATINGS ASSIGNED TO QASP ITEMS:

Metrics and methods are designed to determine rating for a given standard and acceptable quality level. The following ratings shall be used (Reference: CPARS User Manual https://www.cpars.gov/pdfs/CPARS-Guidance.pdf p. A2-1):

EXCEPTIONAL: Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Note: To justify an Exceptional rating, you should identify multiple significant events in each category and state how it was a benefit to the GOVERNMENT. However, a singular event could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.

VERY GOOD:

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Note: To justify a Very Good rating, you should identify a significant event in each category and state how it was a benefit to the GOVERNMENT. Also, there should have been NO significant weaknesses identified.

SATISFACTORY:

Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Note: To justify a Satisfactory rating, there should have been only minor problems, or major problems the contractor recovered from without impact to the contract. Also, there should have been NO significant weaknesses identified.

MARGINAL:

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Note: To justify Marginal performance, you should identify a significant event in each category that the contractor had trouble overcoming and state how it impacted the GOVERNMENT. A Marginal rating should be supported by referencing the management tool that notified the contractor of the contractual deficiency (e.g. Management, Quality, Safety or Environmental Deficiency Report or letter).

UNSATISFACTO

RY: Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Note: To justify an Unsatisfactory rating, you should identify multiple significant events in each category that the contractor had trouble overcoming and state how it impacted the GOVERNMENT. However, a singular problem could be of such serious magnitude that it alone constitutes an unsatisfactory rating. An Unsatisfactory rating should be supported by referencing the management tools used to notify the contractor of the contractual deficiencies (e.g. Management, Quality, Safety or Environmental Deficiency Reports, or letters).

https://www.cpars.gov/pdfs/CPARS-Guidance.pdf

Maintenance, Inspection, and Testing of the Electrical Power Distribution System

Attachments# 1: Quality Assurance Surveillance Plan (Continue)

DOCUMENTING PERFORMANCE

a. The Government shall document positive and/or negative performance. Any report may become a part of the supporting documentation for any contractual action and preparing annual past performance using CONTRACTOR PERFORMANCE

ASSESSMENT REPORT (CPAR).

b. If contractor performance does not meet the Acceptable Quality level, the CO shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the CO shall document the discussion and place it in the contract file. When the COR and the CO determines formal written communication is required, the COR shall prepare a Contract Report (CR), and present it to CO. The CO will in turn review and will present to the contractor's program manager for corrective action.

The contractor shall acknowledge receipt of the CR in writing. The CR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CR will also state how long after receipt the contractor has to present this corrective action plan to the CO. The Government shall review the contractor's corrective action plan to determine acceptability. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance and the acceptability of the Contractor’s corrective action plan.

Any CRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO. See Sample CR below.

COR AND CONTRACTOR ACKNOWLEDGEMENT OF QASP

SIGNED:

COR NAME/TITLE DATE

SIGNED:

CONTRACTOR NAME/TITLE DATE

Attachments# 1: Quality Assurance Surveillance Plan (Continue)