36C10E20Q0064-006.docx

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1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

VA

3440-000003 36C10E20Q0064 12-17-2019 Grady Baxter 619-400-8694 01-08-2020 1:00 PM Pacific 00101 Department of Veterans Affairs (VA) OA&F Acquisition Division Services Contracting Team 1800 G. Street N.W.

Washington

DC

20006-4402 X X 541930 $8 Million N/A X 00101 Department of Veterans Affairs (VA) Regional Office (RO) Los Angeles Support Service Division (SSD) 11000 Wilshire Boulevard Los Angeles

CA

90024-3601 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington

DC

20006-4402

All invoices must be emailed to:

To Be Determined (TBD) at contract award.

See CONTINUATION Page RO Los Angeles Sign Language Services Anticipated PoP: Base Year and Four One-Year Options.

Submit all quotes electronically to grady.baxter@va.gov, no later than the date and time in Block 8.

IMPORTANT: Quotes from Offerors not verified as a Service Disabled Veteran Owned Small Business (SDVOSB) by Center for Veterans Enterprise (CVE) are not considered, and at award the selected Offeror must have an active CVE registration and be a Small Business under NAICS 541930.

Wage Determination (WD) 2015-5613 (Rev 13), 07/16/2019, is incorporated by reference into the RFQ and any resulting contract. The WD is found at:

https://beta.sam.gov/wage-determination/2015-5613/13.

After contract award, the selected Offeror must complete and submit an SF 1444 to the CO for DOL’s review and approval.

See CONTINUATION Page X X Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

36C10E20Q0064

Page 1 of Page 1 of

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD To Be Determined (TBD)

b. GOVERNMENT: Contracting Officer 36C10E Department of Veterans Affairs (VA) OA&F Acquisition Division Services Contracting Team 1800 G. Street N.W.

Washington DC 20006-4402

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

All invoices must be emailed to:

To Be Determined (TBD) at contract award.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

Page 1 of

B.2 STATEMENT OF WORK

1. BACKGROUND

The Department of Veterans Affairs (VA) Regional Office (RO) Los Angeles (LA) requires onsite language services on an as-needed basis for meetings, training and other events to interpret spoken English into signed English and American Sign Language (ASL) and ASL or signed English back into spoken English.

The frequency of interpreter services required is approximately forty (40) hours per week with a possible increase for non-scheduled training sessions, town hall meetings, employee one-on-ones with supervisors and/or union representatives, and ceremonies. This contract is designed to obtain the services, labor, materials, travel and equipment necessary for sign language interpretation services. The VA intends to award a single firm-fixed price contract with an estimate of approximately 2,128 hours total for 12-months.

The Contractor shall be under the direction of the Program Manager (PM) within the Government organization regarding the provision of interpreting services. The awarded contract in no way will create an employer-employee relationship. This contract does not establish or create a personal services contract between Department of Veterans Affairs and Contractor’s assigned Contractor interpreter(s).

2. SCOPE

Veterans Administration (VA), Veterans Benefit Administration (VBA) LARO located at Federal Building at 11000 Wilshire Blvd., in Los Angeles, California (CA) 90024 has a requirement for a Contractor to provide American Sign Language interpretation services to effectively facilitate the communication needs of Government deaf employee across all levels of the organization, to include management.

The Contractor’s interpreter services are required Monday through Friday, excluding Federal Holidays. The Contactor’s interpreter shall provide sign language services to the LARO Intake Processing Center (IPC), Support Service Division (SSD) and Vocational Rehabilitation and Employment (VRE) on a routine basis and as needed, or on an ad-hoc, elsewhere within the LARO. The exact number of employees requiring requested services is subject to change based on human capital requirements. Any new LARO employees that require sign language interpretation services will require services under this same contract. The estimate hours are approximately 1,932 hours total for 12-months.

A second interpreter shall be required for regular meetings. This typically occurs on the first (1st), second (2nd) and fourth (4th) Tuesday of each month from 10:30 a.m. to 12:30 p.m. and the third (3rd) Tuesday of each month from 8:00 a.m. to 12:00 p.m., (PT) excluding Federal Holidays. This interpreting service is required in the VRE division. The estimate hours are approximately 96 hours total for 12-months.

Sign language translation is needed also on occasions when the LARO deaf employees are required to take scheduled/unscheduled training. The estimate hours are approximately 100 hours total for 12-months.

LARO leadership relies upon the Contractor to ensure clear daily communication between the employee and LARO leadership. Daily communication between includes but is not limited to the following: daily/weekly/monthly/annual goals, modifications of workload, personnel changes, workflow expectations, training, and general VA business news. The Contractor is required to provide accurate translation where the deaf employees will benefit from having an interpreter rather than reading the lips of the speaker.

The Contractor will not be called upon to be interpreting non-stop during the entire 8-hour tour but rather used in a “come and go,” or “on call” capacity, as the need arise during the course of daily business operations.

American Sign Language interpretation services shall afford the deaf employees the opportunity to participate in workforce development through cross training programs and process improvement initiatives. In-person interpreting settings may include team meetings, training, performance meetings, Supervisor/Employee communications, all-employee meetings, and special emphasis briefings.

Assignments shall be located at the Federal Building, Veterans Administration, VBA, LARO at 11000 Wilshire Blvd., Los Angeles CA. However, if pre-arranged, a few assignments may be at other locations within the Los Angeles County. The Government will not provide travel allowance for the few pre- arranged assignments at other locations within the Los Angeles County. Quantities may change depending on the requirements of the Government and usage. Any changes to the contract will be completed through a bi- lateral modification.

3. GENERAL CONDITIONS AND REQUIREMENTS

All Contractor interpreters shall have a National Association of the Deaf (NAD) Level III (Generalist), Level IV (Advanced), or Level V Master) certification and/or a Registry of Interpreters for the Deaf level NIC Advanced or Master or Registry of Interpreters for the Deaf (RID) Comprehensive Skills Certification (CSC). All Contractor interpreters shall conduct themselves according to the National Association of the Deaf (NAD) and/or RID Code of Ethics.

The primary mode of sign language interpreting shall be translation between English-like signing and spoken English and/or interpreting between American Sign Language and spoken English, or translate Pidgin Signed English (PSE) or Signed Exact English (SEE). If requested, the Contractor must provide a sign language interpreter with strong voicing skills. Sign language interpreters are to conduct themselves in a professional manner

Contractor shall provide onsite sign language interpretation services for various meetings, training, etc. at Federal Building, VBA LARO located at 11000 Wilshire Blvd., Los Angeles, California, 90024 to include interpreting spoken/written English into signed English and ASL, and interpreting ASL and signed English back into spoken English. The Contractor shall provide an onsite interpreter who shall perform the work identified in this contract. The number of Interpreters required is subject to the request and approval of the PM or designee. In general, two Interpreters shall be required for assignments lasting continuous for more than two hours.

4. AN INTERPRETER IS NEEDED FOR THE FOLLOWING SERVICES:

5. PLACE OF PERFORMANCE

The Contractor shall perform American Sign Language interpretation services for the Veterans Administration, LARO throughout the facilities located at the Federal Building at 11000 Wilshire Blvd., in Los Angeles, California 90024. Services will generally be pre-scheduled to avoid the need to provide

Interpretation services in more than one location at any given time. Services will need to be performed in offices, VA Regional Office training rooms, deaf employee work area and outside work areas.

6. PERIOD OF SERVICE AND SCHEDULING SERVICES

Contractor’s interpreter shall be required to provide interpreter services for the eight-hour work day.

For routine scheduled interpreter services, the Contractor shall be notified at least 48 hours in advance of need for ASL Interpreter. Contractor may have only 24-hour notification which will be considered as an urgent/emergency notification but no less than a 24-hour notification shall be given to schedule interpreter services.

Contractor employee interpreter shall not be paid for any Federal Holiday. Federal holidays generally observed by Government hearing impaired government employee include:

New Year’s Day; Martin Luther King Day; Presidents Day; Memorial Day; Independence Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; Christmas Day

In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the Contracting Officer’s Representative (PM) will determine and advise the Contractor on whether services are required for that day.

7. DUTY HOURS AND ACCESS

The Contractor shall perform services required under this Statement of Work during the operating hours of the Government activity. The normal work hours of Government deaf employees are between 6:00 a.m. to 5:30 p.m. Monday through Friday with times subject to change for training needs, but the hours will not exceed eight hours.

The Contractor interpreter employee must take lunch to coincide with the deaf employees so that the Contractor interpreter employee can provide interpreting service to government deaf employees after lunch. The Contractor interpreter employee must adhere to the business casual dress code established by the LARO.

Due to changing traffic requirements brought on by construction, changing missions, and security concerns within the VBA installation, access to the VBA installation is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions exist.

Contractor interpreters must present Government photo ID and pass through X-ray and security screening to enter the Federal Building.

8. PERSONNEL QUALIFICATIONS AND CERTIFICATIONS

LARO requires the interpreters to be a National Certified Interpreter with the RID. This level of interpreter is required to provide a higher quality and standard of service. Additionally, the Interpreter needs to be a good fit. For example, the Interpreter needs to have a general knowledge of office terminology and general knowledge of government type of work. Without the RID certification, the level of interpreting service is diminished and will impact the employee’s ability to perform.

Contractor Interpreter shall have a minimum of three years’ experience as RID certified ASL interpreter. Contractor Interpreters shall not receive personal telephone calls or texts on their cell phone while performing interpreting services. Contractor Interpreters shall have a familiarity with the culture and language of a VBA Regional Office Government installation, or familiarity with VBA Acronyms. Knowledge of specific VBA Regional industry jargon and acronyms are essential to the quality of the interpretation.

The Contractor shall be responsible for obtaining all necessary licenses and for complying with all applicable Federal, State, and local laws. The Contractor shall maintain updated copies of any applicable licenses and certifications for all Contractor interpreting employees and make available licenses and certification available to Government upon request.

All Contractor Interpreters shall conduct themselves according to the RID Code of Ethics.

As part of this contract solicitation process, the Contractor shall submit a minimum of four resumes with a maximum of six resumes from Contractor Interpreters employees to be reviewed by LARO. Each Interpreter’s detailed, federal style resume shall be a maximum of 20 pages using 8.5” x 11” paper, standard margins, and 12-point Arial or Times New Roman font and list following:

Three or more years of professional interpreting experience and types of work settings Employment history Education, Training, and Certifications Knowledge of, and experience with, the Deaf community and Deaf culture Additional qualifications of In-person interpreting services such as ASL dialect, experience, and certifications.

In addition to the resumes, each Offeror will submit between one to three company references to include name, position title, email address, and phone number.

A qualified sign language interpreter is someone that can competently, accurately, and impartially interpret, both receptively and expressively, using any specialized terminology necessary such that there is two-way communication in the employment setting.

The Contractor employee Interpreters shall be considered a qualified candidate in accordance with the Federal Personnel Manual definition of Interpreter which states, has completed an interpreting training program and/or certified by a recognized certifying body such as the National Registry of Interpreters for the Deaf (RID).

The Contractor shall provide translation between English-like signing and spoken English and/or interpreting between American Sign Language and spoken English, or translate Pidgin Signed English (PSE) or Signed Exact English (SEE).

Contractor interpreter(s) shall be interviewed in-person and must be approved by the LARO, prior to providing American Sign Language Interpreter services. The in-person interview process will apply to all replacement interpreters as well.

9. SAFEGUARDING INFORMATION & SECURITY REQUIREMENTS

The Contractor shall not allow access or disclosure of classified information or information regarding the operations of the VA Regional Office to any Government agency, non-Government agency, or individual unless specifically authorized by the PM. The Contractor shall provide documents and files requested by such parties to the PM within one hour of receipt of the authorized request. All files are the property of the Government and the Contractor shall turn all files over to the PM at the completion or termination of this contract.

The Contractor may be required to access data and information that is proprietary of the VA such as this statement of work or that is of such nature that its dissemination and use other than as specified in this contract would be adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract except to Government personnel who are authorized to receive the information or upon written approval of the PM. The Contractor shall not use, disclose, or reproduce VA proprietary data that bears a restrictive legend other than as specified in this contract.

All Contractor interpreters performing on this contract are required to complete a Special Agreement Check (SAC) and a National Agency Check & Inquiries (NACI) background investigation, to be paid by Contractor.

All Contractor interpreters shall be subject to the same Federal security and privacy laws, regulations, standards and VA policies as VA, including the Privacy Act, 5 U.S.C. §552a, and VA personnel, regarding information and information system security. Contractors must follow policies and procedures outlined in VA Directive 6500, Information Security Program; and VA Handbook 6500.6, Contract Security which are available at: http://www1.va.gov/vapubs and its handbooks to ensure appropriate security controls are in place.

All Contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems:

a. Sign and acknowledge (either manually or electronically) understanding of responsibilities for compliance with the Contractor Rules of Behavior, VA Handbook 6500.6 Appendix E relating to access to VA information and information systems;

b. Successfully complete the VA Cyber Security Awareness and Rules of Behavior training and annual complete required security training;

c. Successfully complete the appropriate VA privacy training and annually complete required training.

d. Successfully complete any additional cyber security or private training, as required for VA personnel with equivalent information systems access.

The Contractor shall provide the PM a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.

Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from wok on the contract until such time as the training and documents are complete.

Contractor personnel and subcontractors shall observe the following:

a. No smoking in public buildings. Smoking is permitted only in designated areas.

b. No use of alcohol or illegal drugs in the performance of this contract or on federal property.

c. No firearms or explosives in public buildings or on federal grounds.

All Contractor interpreters shall not have unsupervised access to clients who are deaf, deaf/blind, or hard of hearing when providing interpreter services. A VA employee must be present in the room or nearby throughout the appointment. Unsupervised access includes the arrival time prior to and departure time after the appointment.

Contractors, unless otherwise authorized by requesters, are prohibited from applying undue influence by:

a. Determining the need for interpreter services or engaging in the solicitation of interpreter assignments for appointments;

b. Arranging services for clients/employees in order to create business;

c. Contacting the client/employee other than at the request of an authorized requester.

d. Providing transportation for the client to or from medical, social services, and any other appointments;

e. Requiring a client/employee to obtain interpreter services exclusive of other interpreters or contractors holding valid contracts with the department;

f. Billing for interpreter services provided to the interpreter's own family members; and

g. Accepting any compensation from clients, employees, or others in addition to payment received from this contract.

10. SCHEDULING REQUIREMENTS

Contractor Interpreters shall arrive at the VBA LARO 15 minutes prior to the start of the assignment. All Interpreters shall have a photo ID that is accepted by the Security Officers in order to enter the Federal building. Interpreters reporting for interview and assignments for interpreting shall coordinate their time of arrival with Veterans Service Center Front Office; the Point of Contact (POC) will be provided in the contract’s award.

Under normal circumstances only one interpreter is needed. On occasions where continuous interpretation may be needed for more than 2 hours, two interpreters will be requested by the PM or designee.

A second interpreter shall be required for regular meetings. This typically occurs on the first (1st), second (2nd) and fourth (4th) Tuesday of each month from 10:30 a.m. to 12:30 p.m. and the third (3rd) Tuesday of each month from 8:00 a.m. to 12:00 p.m., (PT) excluding Federal Holidays. This interpreting service is required in the VRE division.

Interpreter services, that require additional interpreters, beyond events which can be handled by the on-site interpreter, shall be coordinated at least 48 business hours in advance, Monday through Friday (6:00 a.m. to 6:00 p.m.). If, however, the Government should require interpreters with less than 48 hours’ notice, the Contractor shall attempt to provide an interpreter, but the Government understands that the Contractor may not always be able to comply with such a request. Routine sign language interpretation services are considered those in which a 48-hour advance notification is provided to the Contractor. Urgent/Emergency sign language interpretation services are those in which a 24-hour notification is provided. There will be a different hourly price schedule for interpreters with 24 hour urgent/emergency notice.

The Government may cancel the services no less than 48 business hours in advance Monday through Friday, with no penalty or charges assessed. Contractor will be notified by email of cancellation of service with a 48-hour notice. If the Contractor is not notified of a cancellation 48 hours prior to the scheduled assignment, the Contractor may invoice for the number of hours scheduled for the assignment.

If a sign language Interpreter appears for an assignment and the necessary parties fail to appear within 30 minutes of the assignment, the interpreter may leave and invoice for the minimum one hour allowed per assignment. If the Contractor cannot attend a scheduled event, the Contractor shall provide 48 hours’ notice by email. The POCs email addresses will be provided in the contract’s award. The Government shall not incur any charges associated with Contractor cancellation.

For kept appointments, chargeable time shall begin at the designated appointment time and end when the assignment is complete. All services that require additional interpreters shall be billed at a one hour minimum. The Government shall only pay for interpreters providing service, and no one else.

11. ADMINISTRATIVE

Billing, invoicing, and other required deliverables are administered as outlined below. Refer additional administration questions or requests for information to the Contracting Officer.

12. INVOICING

The Contractor shall invoice monthly by emailing the designated POCs with the following information:

For billing purposes, the contractor shall round up to the nearest half-hour. For example, if the Scheduler, coordinates and schedules a request for an assignment that is anticipated to last from 8:00 a.m. to 1:00 p.m. but the assignment lasts from 8:00 a.m. to 11:30 a.m., the Contractor shall bill VA for three and one-half hours (3.5) of service (8:00 a.m. to 11:30 a.m.)

The PM will certify invoices for payment to the Contractor. The Contractor shall bill the agency using the hourly rate established in the pricing schedule. There shall not be any overtime required of the Interpreter. Urgent/Emergency Interpreter Service requested at 24-hour notice shall be a different hourly rate than the 48-hour routine notification. Contractor shall designate on the invoice which hours are billed at the ROUTINE rate (48 hour plus notice), and which hours are billed at the URGENT rate (24-hour notice).

13. DELIVERABLES

The Monthly Status Report (MSR) is due the last business day of each month. The Quality Control Plan (QCP) draft is due 5 days after contract award.

14. MONTHLY STATUS REPORT

The Contractor shall submit a monthly status report to the PM no later than the COB on the last work day of each month. The monthly status report shall identify an accurate record of all events that requested sign language interpretation services completed for month, name of Interpreter(s), location of completed service, the number of interpreters required, and the length of service time. This monthly status report shall also include the amount of administrative time utilized for the scheduling of services and the hours associated with the training program, as well as any progress issues, concerns, etc. for all work performed in the month.

15. QUALITY CONTROL PLAN (QCP)

The Contractor’s quality system shall demonstrate its prevention-based outlook by meeting the objectives stated in the Statement of Work (SOW) throughout all areas of performance (e.g., all functional areas and all performance standards). The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. Within 24 hours of completion, the Contractor shall provide to the PM, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

The Contractor’s QCP shall be incorporated into and become part of the awarded contract after the plan has been accepted by the Government. Changes made after the Governments approval shall be submitted in writing to the Contracting Officer or designee for review and acceptance. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

The QCP shall be no longer than 20 total pages using 8.5” by 11” paper with Times New Roman or Arial, 12-point font. Any requests to deviate must be coordinated with the Contracting Officer.

16. PERFORMANCE METRICS

· Task: Contractor’s scheduling and performance of services for each event.

· Standard: Interpreters are scheduled and perform at 99% of the required events.

· Acceptable Quality: Pass/Fail

B.3 PRICE/COST SCHEDULE

HOURS

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the Statement of Work (SOW) between 6:00 am and 5:30 pm, Monday thru Friday. The Contractor shall only invoice for actual services provided.

Period of Performance (POP): To Be Determined (TBD) at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the SOW for urgent/emergency with a 24-hour notification. The Contractor shall only invoice for actual urgent/emergency services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the SOW for regular VR&E meetings. The Contractor shall only invoice for actual urgent/emergency services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the Statement of Work (SOW) between 6:00 am and 5:30 pm, Monday thru Friday. The Contractor shall only invoice for actual services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the SOW for urgent/emergency with a 24-hour notification. The Contractor shall only invoice for actual urgent/emergency services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the SOW for regular VR&E meetings. The Contractor shall only invoice for actual urgent/emergency services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the Statement of Work (SOW) between 6:00 am and 5:30 pm, Monday thru Friday. The Contractor shall only invoice for actual services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the SOW for urgent/emergency with a 24-hour notification. The Contractor shall only invoice for actual urgent/emergency services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the SOW for regular VR&E meetings. The Contractor shall only invoice for actual urgent/emergency services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the Statement of Work (SOW) between 6:00 am and 5:30 pm, Monday thru Friday. The Contractor shall only invoice for actual services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the SOW for urgent/emergency with a 24-hour notification. The Contractor shall only invoice for actual urgent/emergency services provided.

POP: TBD at contract award.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the Statement of Work (SOW) between 6:00 am and 5:30 pm, Monday thru Friday. The Contractor shall only invoice for actual services provided.

POP: TBD at contract award.

The Contractor shall provide American Sign Language Interpreter Nonpersonal Services in accordance with the SOW for urgent/emergency with a 24-hour notification. The Contractor shall only invoice for actual urgent/emergency services provided.

POP: TBD at contract award.

POP: TBD at contract award.

GRAND TOTAL: $_____________________

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the…