36C10E19Q0034-001.docx

PAST PERFORMANCE QUESTIONNAIRE

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

VA

3479-000008 36C10E19Q0034 11-29 -2018 Ross Byrne 206-341-8500 Ext 8886 12-14-2018 6:00 pm (ET) 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006 X X 561720 $18 Million X Net 30 Days N/A X Department of Veterans Affairs Veterans Benefits Administration Boise Regional Office 444 West Fort Street Boise ID 83702 00101 Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006

All invoices must be emailed to:

See CONTINUATION Page The Contractor shall provide Custodial Services for the Boise Regional Office in accordance with the Performance Work Statement.

Quoters must submit required documents, Part 1 thru 4 Listed in Section E.2 Para. “Quote Preparation Instructions” To be considered responsive.

This procurement is a Total Service Disabled Veteran-Owned Small Business (SDVOSB) Set-aside.

Only verified SDVOSBs in the VIP database when a quote is submitted and at the time of contract award will be consider for award and unverified firms will be considered non responsive and ineligible for award.

Please see Site Visit information on Page 68.

See CONTINUATION Page 347-309600-2543 000039600 0151A1 2019 X X X One Ross Byrne Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: To Be Determined

b. GOVERNMENT: Contracting Officer 36C10E Department of Veterans Affairs Veterans Benefits Administration Office of Acquisition 1800 G. Street N.W.

Washington DC 20006

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

All invoices must be emailed to: To Be Determined ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE SCHEDULE

Base Period: Feb 1, 2019 thru Jan 31, 2020

BASE PERIOD TOTAL

Option Period One: Feb 1, 2020 thru Jan 31, 2021

OPTION PERIOD ONE TOTAL

Option Period Two: Feb 1, 2021 thru Jan 31, 2022

OPTION PERIOD TWO TOTAL

Option Period Three: Feb 1, 2022 thru Jan 31, 2023

OPTION PERIOD THREE TOTAL

Option Period Four: Feb 1, 2023 thru Jan 31, 2024

OPTION PERIOD FOUR TOTAL

Base Period Total

Option Period One Total

Option Period Two Total

Option Period Three Total

Option Period Four Total

Contract Value GRAND TOTAL

B.3 PERFORMANCE WORK STATEMENT

Title: Custodial Services

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, supplies and labor necessary to ensure that custodial services are performed at the Boise VA Regional Office in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. An estimated net 25,311 square footage will be maintained in accordance with this Performance Work Statement (PWS).

1.1. BASIC CLEANING SERVICES. The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS. The Contractor shall obtain and maintain at his/her own expense all necessary licenses, permits and insurance and shall conform to all laws, regulations, and ordinances applicable to performance of the contract. Upon award, the Contractor shall provide to the Contracting Officer Representative (COR) proof of insurance coverage. The minimum cleaning frequencies are established in Appendix A, Deliverables, and Appendix B, Maps.

1.1.1. Maintain Floors. All hard floors shall be maintained in accordance with the schedule in Appendix A Deliverables. Floors shall be dry buffed/spray buffed, as needed, to maintain a uniform, glossy appearance and freedom from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. This is in addition to quarterly requirements to strip, scrub, seal, and wax floors. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

1.1.2. Remove Trash. All trash containers shall be emptied and returned to their initial location. Boxes, cans, and papers placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

1.1.3. Public Ashtrays and Urns. All public ashtray urns shall be emptied. Ashtrays shall be clean and free of ashes, odor, and stains. Clean all public urns and replace sand.

1.1.4. Interior Glass/Mirrors. All interior glass and mirrors, including glass in doors, partitions, walls, display cases, directory boards, etc. shall be clean. There shall be no trace of film, dirt, smudges, water, or other foreign matter.

1.1.5. Drinking Fountains. Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drains, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.6. Clean and stock designated break and kitchen areas, specifically the employee break room, break area in the VR&E office, and the Director’s Suite kitchen area. Daily, ensure horizonal and vertical surfaces of tables, countertops, cabinets, ice machine, chairs, and sinks are clean and napkin and paper towel dispensers are restocked.

1.1.7. Carpets. Carpeted areas shall be vacuumed in accordance with the Deliverables in Appendix A. Visible debris on carpet must be vacuumed daily. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Area and throw rugs are included to receive this service.

1.1.7.1. Clean Carpets. Spot clean or shampoo dirty carpets in areas of 2 square feet or less. Spots must be removed immediately. Spots larger than 2 square feet will be cleaned during the scheduled semi-annual carpet cleaning.

1.1.8. Vacuum and Clean Floor Mats. Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.9. General Spot Cleaning. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, pushbars, kickplates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.1.10. General Dusting. All horizontal surfaces and window blinds must be dusted or cleaned to eliminate dust collection. The Contractor shall ensure that after dusting all dust, lint, litter, and dry soil shall be removed from the surfaces of the desks, chairs, filing cabinets, and other types of office furniture and equipment, and from ledges, window sills, window blinds, hand rails etc., to a line of 7' above the floor level. Typewriters, computers, and equipment of similar nature shall not be dusted by the Contractor. Desks, tables, and countertops must be dusted regularly (daily, if needed) to prevent the accumulation of dust. Work shall be performed in a manner that ensures every surface (except equipment noted above) throughout the building to a line of 7’ above the floor level is dusted on a monthly basis. Venetian blinds shall be dusted on a quarterly basis. Solar shades and roller shades shall be dusted annually.

1.1.11. Sweep main entrance concrete area and adjacent walkways. Sweep ancillary entrance concrete areas and adjacent walkways and areas. The ancillary areas include the rear entrance, loading dock area, and side patio.

1.1.12. Police all parking lot areas. Collect and dispose of trash and debris. Ensure drains, corners, and curbs are kept clear and unimpeded.

1.1.13. Vacuum or clean all ceiling and wall air supply and exhaust diffusers and grills. After vacuuming or cleaning, all exhaust diffuses or grills shall be free of all visible lint, litter, soil and other foreign matter.

1.1.14. Wipe/dust all plastic and vinyl/leather furniture, i.e., guest chairs in offices and lobby, using disinfectant cleaner, in accordance with Deliverables posted in Appendix A, or more frequently as needed.

1.1.15. Seasonally, place patio umbrellas into table mounting fixtures for employee use and remove umbrellas for winter storage. Typically, this will occur in late spring and mid-fall, respectively. Daily, ensure patio tables are clean, and when umbrellas are set up for use, ensure umbrellas are lowered and secured after normal business hours.

1.2. BASIC RESTROOMS AND SHOWER ROOM CLEANING SERVICES. The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS and the Service Delivery Summary (SDS).

1.2.1. Clean and Disinfect. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, hand rails, kickplates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

1.2.2. Descale Showers, Toilet Bowls and Urinals. Descaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

1.2.3. Sweep and Mop Floors. Sweep and mop floors using a germicidal detergent. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be moved as needed to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, and buffed, as necessary to maintain sanitary conditions and a clean, uniform appearance.

1.2.4. Clean Baseboards. Weekly, or as needed, baseboards shall be wiped clean using a disinfectant cleaner and shall be free of dirt, scum, mildew, residue, etc.

1.2.5. Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so that supplies, including paper towels, toilet paper, soap for the soap dispensers and replacement tablets in urinals, do not run out. If supplies run out, Contractor shall refill within 3 hours of notification. Refill time metered air freshener dispensers monthly or as needed. Supplies shall be stored in designated areas.

1.3. PERIODIC CLEANING SERVICES.

1.3.1. Strip, Scrub, Seal, and Wax Floors. Strip, scrub, seal, and wax floors quarterly to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, and other stains and discoloration.

1.3.2. Clean Interior Windows. All interior surfaces of windows mounted in the outer wall of the building shall be cleaned semi-annually and be coordinated with the COR. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass. Cobwebs and other foreign matter between the windows and screens will be removed on an as-needed basis.

1.3.3. Clean Exterior Windows. Windows are the glass surfaces that are an integral part of the outer wall of the building. Window screens shall be removed and cleaned. Any screens requiring replacement will be identified to the COR. After window has been cleaned, exterior frames, casings, sills, and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter. The cleaning of the exterior windows shall occur every four months and be coordinated with the COR. Exterior cobwebs and debris shall be removed on an as-needed basis.

1.3.4. Clean/Shampoo Carpets. All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location. The semi-annual shampooing of carpets shall be coordinated with the COR.

1.3.5. Steam Clean and Seal Travertine Flooring. Steam clean and seal approximately 1,750 square feet of travertine flooring located in the front lobby. The semi-annual steam cleaning of the travertine shall be coordinated with the COR.

1.3.6. Microwave Ovens. The exterior and interior of three microwave ovens in the employee break room and one microwave in the VR&E break area shall be cleaned monthly.

1.3.7. Refrigerators/Freezers. The exterior and interior of two refrigerators/freezers in the employee break room shall be cleaned quarterly. Expired perishable food items shall be discarded. To the maximum extent possible, items shall be placed in their original positions upon completion of cleaning.

1.3.8. Bicycle Lockers. The bicycle lockers located in front area of the building shall be opened and swept semi-annually. This include sweeping floors, walls, seams, crevices, and ceilings to remove cobwebs and debris. Contractor shall provide one weeks’ notice to the COR to ensure locks are removed at the time of cleaning.

2. PERFORMANCE REQUIREMENTS SUMMARY. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Basic Cleaning Services

No more than three (3) customer complaints for the month.

Basic Restrooms Cleaning Services

Periodic Cleaning Services

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. None

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL PLAN. The Contractor shall develop and maintain a Quality Control Plan to ensure all required custodial services are performed in accordance with the contract terms and conditions, as well as the delivery schedule timelines stated in the Performance Work Statement. The Contractor shall develop and implement procedures in their plan that will identify, prevent, and ensure non-recurrence of marginal performance. The Contractor shall be responsible for making required changes in processes and practices to ensure performance is managed effectively. The Contractor shall take corrective action when any task associated with this contract is found to be deficient or substandard. The cost of correction is to be borne by the Contractor.

The Quality Control Plan shall include, but is not be limited to the following:

a. The Contractor’s method of early detection and correction of marginal quality of service, to include corrective action records (including customer complaints) in order to determine causes of deficient performance. This method shall include providing timely written explanation/documentation of the correction of the defectiveness and correction of cause in response to Government corrective action request.

b. The Contractor’s inspection system covering the required custodial services. The plan shall specify the areas to be inspected, at least monthly, on either a scheduled or unscheduled basis and how often inspections shall be accomplished.

c. The Contractor’s plan shall provide methods for identifying and preventing deficiencies and how the Contractor shall prevent the level of performance from becoming deficient.

d. The Contractor’s chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

e. How the Contractor shall maintain on-site records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be made available to the Government COR during the term of the contract.

f. How the Contractor shall monitor work to ensure that performance complies with all Performance Work Statement timelines and deadlines.

g. How the Contractor shall ensure all keys issued shall remain controlled items.

4.2. QUALITY ASSURANCE. The Government COR will monitor the Contractor’s performance daily and ensure services are received and acceptable in accordance with the Performance Work Statement. The COR will evaluate the Contractor's performance through periodic on-site inspection of the Contractor's Quality Control Plan and receipt of complaints from building personnel. The Government COR will routinely evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan.

4.2.1. QUARTERLY PERFORMANCE MEETING. Representatives from each organization shall participate in a quarterly performance meeting to review performance, quality control, progress, requirements, etc. Suggested representation is the Government Contracting Officer’s Representative, the Contractor’s manager and the Contractor’s quality control person, the facility manager and/or Chief, Support Services Division. A date, time and location (teleconference or physical meeting) shall be established upon issuance of the Notice to Proceed.

4.3. GOVERNMENT REMEDIES. If for any reason the scheduled time for a Deliverable cannot be met, the Contractor is required to explain why (include the original deliverable due date) in writing to the COR and Contracting Officer (CO), including a firm commitment of when the work shall be completed. This notice to the COR and CO shall cite the reasons for the delay, and the impact on the overall project. The CO will then review the facts and issue a response in accordance with applicable regulations. The Contracting Officer shall follow FAR 52.212.4, Contract Terms and Conditions-Commercial Items (Oct 2018), for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services. The Government will be responsive to any requests for information needed to complete the contract’s requirements.

4.4. HOURS OF OPERATION. The Boise RO is open to the public Monday-Friday from 8:00 am until 4:30 pm. Custodial services shall be conducted after the office is closed to the general public. Contract personnel may begin cleaning no earlier than 4:30 pm and must be completed no later than 5:30 am. Because some employees work in a production environment until 6:00 pm, Contractor employees shall, if performing work in occupied areas, exercise due consideration and conduct themselves in a manner so as not to disrupt business operations. This includes not performing loud or disruptive activities during these situations, such as vacuuming or operating personal radios without headphones, or activities that would displace employees from their work area. Periodic exceptions to these hours are permitted for special events. The Contractor shall not enter the restrooms for cleaning prior to 6:00 pm, unless extenuating circumstances exist, e.g., safety or health hazard exists from leakage/spillage on floor, etc. In the case of special events, the COR will contact the Contractor no later than 24 hours before the scheduled event, and will provide appropriate times for custodial services. No work shall take place at the Boise Regional Office on weekends or Federal Holidays unless directed by the Contracting Officer.

4.5. UNIFORMS and IDENTIFICATION. The Contractor shall furnish and maintain in acceptable condition, at no cost to contract employees, all items of uniform and equipment necessary to perform the work required by this contract. The Contractor shall wear a standard custodial type uniform which is easily recognizable and clearly distinguishes them as the “Contractor.” Uniforms shall present a neat appearance and be clean and maintained in good repair and shall be worn as designed by the manufacturer. Standard custodial type uniform is defined as collared work shirt (button-down or polo style) and pants or skirt of twill or similar material (no denim). The Contractor shall wear appropriate footwear that will cover the entire foot for safety purposes.

The Contractor shall not consume food, snacks, beverages or tobacco products except during specified break periods in designated break areas only. Unauthorized smoking, eating, theft or pilferage by the Contractor shall constitute adequate cause for the Government to require that the Contractor immediately remove the offender(s) from employment on the Boise Regional Office premises for the duration of this contract.

The Contractor shall wear on the front of the uniform, a clearly readable name identification logo identifying the contractor’s and employee’s name. All Contractor employees shall be required to have official identification on their person when reporting to work. The Government will issue PIV cards to the Contractor after background checks have been completed.

4.6. CONTRACT POST AWARD MEETING. The Contractor shall not commence performance on the tasks in this Performance Work Statement until the Contracting Officer Representative has conducted a kick-off meeting or has advised the Contractor that a kick-off meeting is waived.

4.7. PERFORMANCE PERIOD. See B.2 Price Schedule.

Option years do not commit the government and will be exercised based on continuation of need and successful Contractor performance.

4.8. CHANGES TO STATEMENT OF WORK. Any changes to this PWS shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the Contractor through the actions of parties other than the CO shall be borne by the Contractor.

4.9. TYPE OF CONTRACT. This is a Firm Fixed-Price contract.

4.10. EXPERIENCE. The Contractor shall have a minimum of three full years of providing custodial services.

5.0. SECURITY REQUIREMENTS. All Contractor employees that have physical access to the secured areas in the Regional Office must obtain a PIV card. Requirements for obtaining PIV cards are addressed in this section.

5.0.1. It is the responsibility of the Contractor to physically escort any subcontractor used in the performance of this contract for any and all work that requires access to non-public areas of the facility.

5.1. OBTAINING PIV CARD. All contract employees with physical access to the Regional Office building are required to obtain a PIV card. The steps for completing this process are enumerated below.

Background Investigation The Contractor employee level of background investigation required for this effort is: NACI.

Contractor Responsibilities The Contractor shall bear the expense of obtaining background investigations or reciprocals of previous investigations held that meet or exceed the required investigation level. The cost of background investigations is based on the current Office of Personnel Management (OPM) rate at the time the application is processed at OPM. Fiscal Year 2018 rates are as follows: Low Risk (NACI) $408, Moderate Risk (MBI) $1,747, High Risk (BI) $4,614 or Reciprocals are $65. VA will pay for investigations or reciprocals processed through the VA SIC and conducted by OPM in advance; however, the Contractor shall reimburse the full cost of background investigations/reciprocals to VA within 30 days of Bill of Collections received from VA. VA shall send up to three plus one final delinquent notice to the Contractor. If the Contractor does not adhere to the Bill of Collections, future invoices may be subject to be offset by VA to recoup background investigation/reciprocal costs.

Immediately after contract or task order award, the COR will provide the Contractor with the following background investigation documents to be completed by the Contractor and returned to the COR to begin the background investigation process for all contract employees working on the contract who will have access to VA facilities, VA systems, or privacy data:

Background Investigation Request Worksheet Optional Form 306 – Declaration of Federal Employment Fingerprint Request Form (or arrangement of electronic capture of fingerprints) Self Certification of Continuous Service Form VA Form 0710 – Authorization for Release of Information

Upon receipt of the above-stated documents from the COR, the VBA Acquisition Staff will submit the background investigation package to the VSC Security Specialist for processing through the SIC. Upon notification of favorable fingerprint results, the Contractor may begin work while the background investigation is ongoing. Thereafter, the Contractor will receive an email notification from the SIC identifying the website link that includes detailed instructions regarding completion of the background clearance application process in the Electronic Questionnaires for Investigations Processing (e-QIP) system. e-QIP is an online, Internet accessible system where the Contractor employee shall complete the security questionnaire required for OPM to process the background investigation.

Contractors who have a current favorable background investigation previously conducted by OPM or Defense Security Service (DSS) may be accepted through reciprocation. When a previous clearance is currently held, it does not preclude the vendor from submitting a complete Background Investigation Package as stated above to the COR immediately after contract or task order award for all contract employees who will be working on the contract.

The Contractor shall prescreen all personnel who require access to VA site(s) and/or access to VA LAN systems to ensure they maintain a U.S. citizenship or Alien Registration that authorizes them to work in the U.S. and are able to read, write, speak and understand the English language.

Contract performance shall not commence before:

The VSC has confirmed favorable fingerprint results, or SIC confirms that it has received the Contractor’s investigative documents, the documents are complete, and that the investigation information has been released to OPM for scheduling of the background investigation, or VSC or the SIC has confirmed that the verified investigation will be reciprocated.

The COR will notify and forward the Contractor a copy of the Certificate of Investigation when the background investigation has been favorably completed or a Certificate of Eligibility (Form 4236) if the investigation has been reciprocated. The Contractor, if notified of an unfavorable adjudication by the Government, shall withdraw the employee from consideration from working under the contract. Failure to comply with the Contractor personnel security requirements may result in termination of the contract for default.

The Contractor will be responsible for the actions of those contract and subcontract employees they provide to perform work for VA. In the event damage arises from work performed by Contractor personnel, under the auspices of the contract, the Contractor will be responsible for resources necessary to remedy the incident.

Should the Contractor use a vendor other than OPM or DSS to conduct investigations, the investigative company must be certified by OPM/DSS to conduct Contractor investigations. The Vendor Cage Code number must be provided to the VA SIC, which will verify the information and conclude whether access to the Government’s site(s) and/or VA LAN systems can be granted.

The investigative history for Contractor personnel working under this contract must be maintained in the databases of either OPM or the Defense Industrial Security Clearance Organization (DISCO).

Contractor Personnel Security All contract employees who require access to the VA site(s) and/or access to VA local area network (LAN) systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Security and Investigations Center (SIC). These requirements are applicable to all subcontractor personnel requiring the same NACI Background Investigation.

The level of background security investigation will be in accordance with VA Directive 0710, Personnel Security and Suitability Program, dated June 4, 2010 and is available at http://www1.va.gov/vapubs/viewPublication.asp?Pub_ID=487&FType=2.

Government Responsibilities After the SIC has adjudicated the background investigation package from the Contractor, the SIC will send an e-mail notification to the Contractor and their POC identifying the e-QIP website link that includes detailed instructions regarding completion of the background clearance application process and the level of background that was requested.

Upon receipt of required investigative documents, the SIC will review the investigative documents for completion and initiate the background investigation by forwarding the investigative documents to OPM. The Office of Personnel management will then conduct the background investigation. If the investigative documents are not complete, the SIC will notify the vendor of deficiencies and include corrective instructions.

VA will pay for investigations and reciprocals processed through the VA SIC and conducted by OPM in advance, however, the Contractor shall reimburse the full cost of background investigations/reciprocals to VA within 30 days of Bill of Collections from VA. VA shall send up to three plus one final delinquent notice to the Contractor. If the Contractor does not adhere to the Bill of Collections, future invoices may be subject to be offset by VA to recoup background investigation costs and may be considered grounds for default.

The COR will notify and forward the Contractor a copy of the Certificate of Investigation when the background investigation has been favorably adjudicated or a Certificate of Eligibility (Form 4236) if the investigation has been reciprocated. The COR will also notify the Contractor of an unfavorable adjudication by the Government.

6.0 TRAINING REQUIREMENTS

Contractors with unescorted access to Veterans Benefits Administration facilities are required to complete the following training, provided by the Government:

· VA Privacy and Information Security Awareness and Rules of Behavior Curriculum (annual requirement).

7.0. APPENDICES.

A. Deliverables B. Maps and/or Site Plans

APPENDIX A

DELIVERABLES

CATEGORY I - Minimum Frequency Standards

BASIC SERVICES

(These frequencies are minimums--the Contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

SERVICES

PUBLIC/NON-PUBLIC AREAS

(paragraph 1.1.1)

(paragraph 1.1.2)

(paragraph 1.1.3)

Bi-Weekly

(paragraph 1.1.4)

(paragraph 1.1.5)

(paragraph 1.1.6)

(paragraph 1.1.7)

Weekly, or more often if needed

(paragraph 1.1.7.1)

(paragraph 1.1.8)

(paragraph 1.1.9)

(paragraph 1.1.10)

Monthly, or more often if needed

Quarterly

Annually

(paragraph 1.1.11)

(paragraph 1.1.11)

(paragraph 1.1.12)

Weekly

(paragraph 1.1.13)

Monthly

(paragraph 1.1.14)

Weekly, or more often if needed

(paragraph 1.1.15)

RESTROOMS

(paragraph 1.2.1)

(paragraph 1.2.2)

Monthly, or more often if needed

(paragraph 1.2.3)

(paragraph 1.2.4)

Weekly, or more often if needed

(paragraph 1.1.2)

(paragraph 1.2.5)

(paragraph 1.2.5)

Monthly, or more often if needed

CATEGORY II

PERIODIC CLEANING SERVICES

(These frequencies are minimums--the Contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

SERVICES

Quarterly

(paragraph 1.3.2)

Semi-annually

(paragraph 1.3.3)

Every 4 months

(paragraph 1.3.4)

Semi-annually

(paragraph 1.3.5)

Semi-annually

(paragraph 1.3.6)

Monthly

(paragraph 1.3.7)

Quarterly

(paragraph 1.3.8)

Semi-annually

APPENDIX B

MAPS AND/OR SITE PLANS

Floor Plan of the Boise Regional Office facilities to be cleaned by the Contractor is on the following page. Updated drawings reflecting any changes will be made available to the Contractor prior to contract implementation.

B.4 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor's information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA's information is returned to the VA or destroyed in accordance with VA's sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/ subcontractor must not destroy information received from VA, or gathered/ created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor's firewall and Web services security controls, if applicable, shall meet or exceed VA's minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA's prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C.