36C10B20Q0218-004.pdf

1-1 February 2020

Department of Veterans Affairs

Veteran Benefits Administration (VBA) Performance

Testing

Use Cases – March CI

CLIN3002AC

Version 4.4

February 25, 2020 ii

Revision History

Date Version Description Author

2/25/2020 3.4 Use Cases – March CI FTC

1/27/2020 3.3 Use Cases – February CI FTC

1/6/2020 3.2 Use Cases – January CI FTC

12/30/2019 3.1 Use Cases – December CI FTC

9/24/2019 3.0 Use Cases – October CI FTC iii

Table of Contents

1. Report Details (CLIN3002AC)

2. General Description

3. Tuxedo Applications Use Cases

3.1. COMMON SECURITY

3.1.1. Common Security Employee Manager (CSEM)

3.1.2. Common Security User Manager (CSUM)

3.2. VETSNET

3.2.1. Awards

3.2.2. Covers

3.2.3. FAS

3.2.4. MAPD

3.2.5. RBA

3.2.6. SHARE

3.3. OTHER

3.3.1. HINQ

3.3.2. PIES

3.3.3. WINRS

4. Web-Logic Applications

4.1. FOCAS

4.1.1. FOCAS Admin Group

4.1.2. FOCAS Award Group

4.1.3. FOCAS Claimant Group

4.1.4. FOCAS Generate Letters Group

4.1.5. FOCAS Login Logout Group

4.2. QAWEB

4.2.1. QAWEB Assign Case Reviews

4.2.2. QAWEB Case Review Upload

4.2.3. QAWEB Case Review Upload Bulk

4.2.4. QAWEB Close Case Reviews

4.2.5. QAWEB Login Logout

4.2.6. QAWEB Manage Standard Comments

4.2.7. QAWEB Manage Users

4.2.8. QAWEB Perform Case Reviews

4.2.9. QAWEB Reassign Case Reviews

4.2.10. QAWEB Review Reports

iv

4.2.11. QAWEB Search Case Reviews

4.2.12. QAWEB Session Mapping Utility

4.3. WEAMS

4.3.1. WM 1998 Report

4.3.2. WM Add New Compliance Survey

4.3.3. WM Add New LC

4.3.4. WM Add New National Exam

4.3.5. WM Add New Org Official

4.3.6. WM Add New Org

4.3.7. WM Add New Program Specific Detail

4.3.8. WM Add New Program

4.3.9. WM Add New Site Visit

4.3.10. WM Add New Term

4.3.11. WM Advanced Search

4.3.12. WM BAH Trans History

4.3.13. WM City Search

4.3.14. WM Country Search

4.3.15. WM Housing Allowance

4.3.16. WM Link Main Campus

4.3.17. WM Login Logout

4.3.18. WM Max Rates By State

4.3.19. WM Modify Compliance Survey

4.3.20. WM Modify LC

4.3.21. WM Modify National Exam

4.3.22. WM Modify Org Official

4.3.23. WM Modify Org

4.3.24. WM Modify Program Specific Detail

4.3.25. WM Modify Program

4.3.26. WM Modify Site Visit

4.3.27. WM Modify Term

4.3.28. WM National Exam Search

4.3.29. WM Options Search

v

4.3.30. WM Org Type Search

4.3.31. WM Program Type Search

4.3.32. WM Quick Search by Facility Code

4.3.33. WM State Search

4.3.34. WM TIN Search

4.3.35. WM VCE Program View

4.3.36. WM View Only Org Official

4.3.37. WM View Only Org

4.3.38. WM View Only Program and Details

4.3.39. WM View Only Search Myers

4.3.40. WM View User Jurisdictions

4.3.41. WM Yellow Ribbon Search

4.3.42. WM ZIP Search

4.4. WSMS

4.4.1. WSMS Login Logout

4.4.2. WSMS Pay Rate Add New

4.4.3. WSMS Pay Rate Delete

4.4.4. WSMS Pay Rate Edit

4.4.5. WSMS Pay Rate Search

4.4.6. WSMS Supervisor Add New

4.4.7. WSMS Supervisor Delete

4.4.8. WSMS Supervisor Edit

4.4.9. WSMS Supervisor Search

4.4.10. WSMS Work Site Add New

4.4.11. WSMS Work Site Delete Site

4.4.12. WSMS Work Site Edit Site

4.4.13. WSMS Work Site Search

4.4.14. WSMS Work Study Add Application BIRLS Only

4.4.15. WSMS Work Study Add Application-ALL App Types (Vet, CH35, TOE)

4.4.16. WSMS Work Study Add Contract Extensions

4.4.17. WSMS Work Study Add Contract

4.4.18. WSMS Work Study Add Time Record

vi

4.4.19. WSMS Work Study Edit Application

4.4.20. WSMS Work Study Edit Time Record

4.4.21. WSMS Work Study Add Time Record

4.4.22. WSMS Work Study Add Contract

4.4.23. WSMS Work Study View Contract Extension

4.4.24. WSMS Work Study View Time Record

5. CH33 Applications

5.1. LTS

5.1.1. LTS Add Claimant

5.1.2. LTS Add Work Product

5.1.3. LTS Authorize CH33 Award_APP

5.1.4. LTS Authorize CH33 Award_CORR

5.1.5. LTS Authorize CH33 Award_FLT

5.1.6. LTS Authorize CH33 Award_OJT

5.1.7. LTS Generate OJT Award

5.1.8. LTS Generate APP Award

5.1.9. LTS Generate FLT Award

5.1.10. LTS Generate CORR Award

1. Report Details (CLIN3002AC)

Date of Report: February 25, 2020

Contract: VA11816F10060005

Deliverable: CLIN 3002AC – Use Cases

Name Contact Information

Kesha Burch Project Manager

Email: Kesha.Burch@va.gov

Telephone: 708-483-5135

Tony Canales Contracting Officer’s Representative (COR)

Email: Gilbert.Canales@va.gov

Telephone: 512-484-2949

Dana Newcomb Contracting Officer (CO)

Email: Dana.newcomb@va.gov

Telephone: 732-440-9680

Name Contact Information

David Peterson Project Manager - FTC

Email: david.peterson1@va.gov

Telephone: 217-390-7820

2. General Description

2.1. The performance team creates use cases to build scripts for LoadRunner. The Performance team worked with application developers, database analysts and Enterprise Operations (EO) to develop use cases. When the test scripts are complete, they are molded into a test suite to emulate different test scenarios.

3. Tuxedo Applications Use Cases

3.1. Common Security

3.1.1. Common Security Employee Manager (CSEM)

3.1.1.1. CSEM Add Update View Delete Employee Profile

Data Source: S:\Master_Repository\Data Staging Scripts\SH SSN Scrub\Rand_SSN.dat

Data Pool: S:\Master_Repository\Master_Scripts\CSEM\CSEM Add Update View Delete Employee

Profile\CSEM Add Update View Delete Employee Profile.dat

Prerequisite: Implementer role used mailto:Kesha.Burch@va.gov mailto:Gilbert.Canales@va.gov mailto:Dana.newcomb@va.gov mailto:david.peterson1@va.gov

Login Station: 313

Steps:

Add Employee

1. From the main menu, select Employee Registration->New Employee.

2. The Person Information screen will be displayed. Enter the users SSN

( x- - ) and select the Find button. If the user is located, the screen will be populated with the appropriate data.

2a. If no user is located, an informational message will be display stating, "Person data does not exist. You may now add the Person and Employee data."

Click OK.

3. Enter the following information:

SS Num: x- -

First Name: Dizz

Last Name: Slam

Facility Job Title (Required): Accountant

4a. Select the Employee Information tab and enter the following information:

Organization (required) Director

Location Code

Division (required) Automated Resource Management(ARM)

Employee Official Duty Station (required) 313-Baltimore

Grade GS-10

Contact Information

Work 512 987-9870

Nighttime 512 987-9871

When all data is entered, select the Add button. The user's profile will be created.

4b.The following message will be displayed: "Add was successful." Click OK.

5. Click buttons Clear and Main.

Search/Update Employee

6a. From the main menu click Requests->Single Initiate/Approve Request

6b. By default "Filter by User" is set to All Users and change "Filter By Request" to "Don't Filter Requests".

On the bottom right corner of the User Selection Screen, under Partial

Name, enter the last name of the user (e.g. Slam) and click the button

Locate.

7. If the search is successful, the user is highlighted.

a. Double click on the highlighted item and it will open the user record.

b. Add/Change Cell phone. Enter 512 for Area Code and the number 987-9872 for the number.

c. Click on the tab Additional User Information to view more data about the employee.

8. a. Click Update button.

b. Click OK on the CSS Information message screen.

9. Click on User Information tab and click on the button Main.

View History

10. From the Main Menu, click on History > User History

11. Under Partial Name, enter last name of the employee (Slam) and click Locate

12. Double click on the search result to view History of the employee.

13. Under History For click on Active Logons

14. Click on Logon History

15. Click on Sensitive Record Access Level

16. Click on Name Change

17. Click on Current Application History

18. Click on Application History

19. Click Request History

20. Click on Main button

Search/Delete User Profile

21. From the main menu, click Employee Registration->New Employee

22. Enter Social Security ( x) and click Find. (Click OK on the CSS Security Error message screen if it comes up).

23. a. Click Delete.

b. Click Yes on the Security Error Message screen.

c. Then click OK on the informational message Screen.

24. Click Main

3.1.1.2. CSEM Add View Delete Application Request

Data Source: S:\Master_Repository\Data-Extracts\csem1.lst

Data Pool: S:\Master_Repository\Master_Scripts\CSEM\CSEM Add View Delete Application

Request\CSEM Add View Delete Application Request.dat

Prerequisite: Implementer role used

Login Station: 313

Steps:

- Select Requests > Single Initiate/Approve Request

- On Filter By Request, select Don't Filter Requests

- Double-click user who is assigned to a division (Lin, Jeff - 281JLNX)or 281AMOHU or

281JWALL

- Click Application Request

- Click Ok on Message

- Uncheck email notifications

- Select LGY Loan Service Rep from Apply Job Template dropdown

- Click Submit

- Enter 'Test Remarks' and click Continue

- Click OK to submitted message

- Click Main

- Select Requests >Single Initiate/Approve Request

- On Filter By Request, select Don't Filter Requests

- Double-click same user

- Click Application Request

- Click Delete

- Click Yes to Are you sure message

- Click OK to deleted message

- Click Main

3.1.1.3. CSEM Add View Delete Local Template

Prerequisite: implementer role used

Steps:

- 1. Select Job/Local Templates > Local/Global Templates

- 2. Select Application Name = COVERS

- 3. Enter Template Name - Test Covers1

- 4. Change Delete Folder = YES

- 5. Change Add/Change Folder = YES

- 6. Change Transfer Folder = YES

- 7. Click Add

- 8. Click OK to successful message

- 9. Click Main

- 10.Select Job/Local Templates > Local/Global Templates

- 11.Select Application Name = COVERS

- 12.Select newly-created local template

- 13.Click Delete

- 14.Click OK to successful message

- 15.Click Main

3.1.1.4. CSEM Add View Delete Permanent Level Request

Data Pool: S:\Master_Repository\Master_Scripts\CSEM\CSEM Add View Delete Permanent Level

Request\CSEM Add View Delete Permanent Level Request.dat

Prerequisite: Implementer role used

Login Station: 313

Steps:

- Select Requests > Single Initiate/Approve Request

- On Filter By Request, select Don't Filter Requests

- Double-click user, ex 281JLINX - LIN, JEFF, 281JWALL

- Click Level Request

- Click Ok on message box.

- Select Permanent Request

- Uncheck email notifications

- Select Requested Level = 1

- Click Submit Request

- Click OK to warning

- Enter 'Test Remarks' and click Submit Request

- Click OK to submitted message

- Click Main

- Select Requests > Single Initiate/Approve Request

- On Filter By Request, select Don't Filter Requests

- Double-click same user

- Click Level Request

- Click Delete

- Click Yes to confirmation message

3.1.1.5. CSEM Add View Delete Temporary Level Request

Data Pool: S:\Master_Repository\Master_Scripts\CSEM\CSEM Add View Delete Temporary Level

Request\CSEM Add View Delete Temporary Level Request.dat

Prerequisite: Implementer role used

Login Station: 313

Steps:

- Select Requests > Single Initiate/Approve Request

- On Filter By Request, select Don't Filter Requests

- Double-click user, ex 281JLINX - LIN,JEFF, 281JWALL, 281AMOHU

- Click Level Request

- Click Ok on message box

- Select Temporary Request

- Uncheck email notifications

- Select Requested Level = 6

- Select Number of Days = 5

- In Submit Justification box, enter sensitive SSN=xxx-xx-xxxx

- Click Submit Request

- Click OK to submitted message

- Select Requests > Single Initiate/Approve Request

- On Filter By Request, select Don't Filter Requests

- Double-click same user

- Click Level Request

- Click Delete

- Click Yes to confirmation message

3.1.1.6. CSEM Add View Job Template

Data Source: NA

Data Pool: S:\Master_Repository\Master_Scripts\CSEM\CSEM Add View Job Template\CSEM

Add View Job Template.dat

Prerequisite: Implementer role used

Login Station: 313

Steps:

- Select Job/Local Templates > Job Templates

- Enter Job Template Name (example: AAA Job Template 4999)

- Click Add

- Click OK to successful message

- Change Covers to YES

- Select Role = User

- Change Delete Folder = YES

- Change Add/Change Folder = YES

- Change Transfer Folder = YES

- Click Update App

- Click OK to successful message

- Select Job/Local Templates > Job Templates

- Select Existing Job Template (select the one created earlier)

3.1.1.7. CSEM Add View Update Delete Division

Data Pool: S:\Master_Repository\Master_Scripts\CSEM\CSEM Add View Update Delete

Division\CSEM Add View Update Delete Division.dat

Prerequisite: Implementer role used

Login Station: 313

Steps:

Add Division

- From the main menu, click Division Management->Division Maintenance

- Under Division Name enter a name "A Test Division 1001" and under Division

- Description enter "A Test Division 1001" and click Add.

- Click OK on the Add successful message

- Click the button Main

Division View

- Click Division Management->Division View

- Click Back to Maintenance

Update Division

- Select the Division created in Step above

- Replace the comment under "Division Description" to read "A Test Division"

- and click Update Division.

- Click OK on the update successful message

- Click button Main

Delete Division

- Click Division Management->Division Maintenance

- Select the Division created in Step above

- Click the button Delete

- Click Yes to delete the division.

- Click OK on the delete successful message

3.1.2. Common Security User Manager (CSUM)

3.1.2.1. CSUM Add User

- At CSUM main menu, click User

- Click User Information tab

- Enter new Social Security

- Click Find

- Click OK on the 'Person data does not exist' message

- Enter

User ID = JEFF3012

Last Name = Lin

First Name = Jeff

Facility Job Title = Accountant

- Click Additional Information tab

- Enter Work email = jeff.lin@va.gov

- Click Add

- Click OK at 'Add was successful' message

3.1.2.2. CSUM Delete User

Data Pool: S:\Master_Repository\Master_Scripts\CSUM\CSUM Delete User\CSUM Delete User.dat

Login Station: 328

Steps:

- CSUM Main Menu:

- Click User

- Click User Information

- Enter UserID

- Click Find

- Click Application Selection Tab

- Click User Info Tab

- Click Delete

- Click Yes

- Click OK

3.1.2.3. CSUM View User List

Data Pool: S:\Master_Repository\Master_Scripts\CSUM\CSUM View User List\CSUM View User

List.dat

Login Station: 328

- From the Main Menu, click User

3.2. VETSNET

3.2.1. Awards

3.2.1.1. AWD Amend

Login Station: 335

Steps:

- Enter File Number

- Click Search

- Double-Click All-Awards -> Compensation/Pension Live, Role = Veteran, in grid

- Click Record Decisions

- Click OK to Proposed Message

- Click Review Current/Proposed

- Change claim status from "Closed" to "Continued at Authorization"

- Click Authorize

- CP Payment Address Displayed, click Continue Authorization

- Click NO to Would you like to Print Award Document

- Click Close

- Click Close

3.2.1.2. AWD Authorize Alternate

Data Source: S:\Master_Repository\Data Staging Scripts\RBPS Scripts\AWD Generate 30

Percent\RPBS_L3_AWDGEN.dat

Data Pool: S:\Master_Repository\Master_Scripts\VETSNET\Awards\AWD Authorize\AWD

Authorize.dat

Login Station: 335

- Enter File Number

- Click Search

- Double-Click All-Awards -> Compensation/Pension Live, Role = Veteran, in grid

- Click Record Decisions

- Click OK to Proposed Message

- Click Review Current/Proposed

- Change claim status from "Closed" to "Continued at Authorization"

- Click Authorize

- CP Payment Address Displayed, click Continue Authorization

- Click NO to Would you like to Print Award Document

- Click Close

3.2.1.3. AWD Authorize

Percent\RPBS_L3_AWDGEN.dat

Data Pool: S:\Master_Repository\Master_Scripts\VETSNET\Awards\AWD Authorize\AWD

Authorize.dat

Login Station: 335

Steps:

- Enter File Number

- Click Search

- Double-Click All-Awards -> Compensation/Pension Live, Role = Veteran, in grid

- Click Record Decisions

- Click OK to Proposed Message

- Click Review Current/Proposed

- Click Authorize

- CP Payment Address Displayed, click Continue Authorization

- Click NO to Would you like to Print Award Document

- Click Close

3.2.1.4. AWD Concur Complex

Data Requirement:

- Data Type (Staged/Data Extract): Staged.

- Data Source (Level's Name OR Data Extract's file name): use SH CEST Complex path to AWD

Authorize Complex script to stage records for AWD Concur Complex.

- Pre-requisite steps – None

Steps:

1. Enter File Number and click Search

2. Double-click on All Awards > Compensation/Pension Live > Veteran

3. Click Record Decisions

4. Click OK on popup message: "Proposed Award is PENDING..."

Note: If popup message did not come up, stop recording.

There is something wrong with the record.

5. Click Review Current/Proposed

6. Click Concur

7. CP Payment Address appears

Note: If it doesn't appear, something is wrong. Stop the recording.

8. Click Continue Concur

9. Click No to Would You Like to Print message

10. Click Close

11. Click Close

12. Click Close

3.2.1.5. AWD Fraud

Data Source: S:\Master_Repository\Data Staging Scripts\RBPS Scripts\RBA Add 30

Percent\RPBS_L2_RBA.dat

DataPool: S:\Master_Repository\Master_Scripts\VETSNET\Awards\AWD Generate\AWD

Fraud.dat

Login Station: 335

Steps:

- Enter File Number

- Click Search

- Double-click first row under All Claims for Initial Comp, Role = Veteran

- click OK

- Click Add New Award

- Award Type = Compensation/Pension Live

- Click Accept

- Click Record Decisions

- Click Fraud

- Click Add

- Select Fraud Decision = Termination - Disability

- Choose Effective From Date = 2 years prior to Todays Date

- Choose Effective to Date = Todays Date

- Click Accept

- Click OK

- Click Financial

- Click Add

- Enter Effective Date = Today's Date

- Hit <tab> to move from field

- Check Potential Fraud

- Enter Improved Pension Family Net Worth Amount = 50,000

- Select Person = Veteran's Name

- Select Income Type = Farm Annual

- Enter Income Amount = 1500

- Select Expense Type = Medical

- Enter Expense Amount = 2500

- Click Apply

- Click Accept

- Click OK

- Click Generate Award

- Click Print

- Click OK

- Click Close

- Click Close

3.2.1.6. AWD Generate Alternate

Login Station: 335

Steps:

- Enter File Number

- Click Search

- Double-click first row under All Awards for Compensation/Pension Live, Role = Veteran

- Click Record Decisions

- Click OK (not used)

- Click Generate Award

- Click Continue Generation

- Do you wish to Generate the Award Letter Now, click No

3.2.1.7. AWD Generate

Percent\RPBS_L2_RBA.dat

Data Pool: S:\Master_Repository\Master_Scripts\VETSNET\Awards\AWD Generate\AWD

GenAward.dat

Login Station: 335

Steps:

- Enter File Number

- Click Search

- Double-click first row under All Claims for Initial Comp, Role = Veteran

- click OK

- Click Add New Award

- Award Type = Compensation/Pension Live

- Click Accept

- Click Record Decisions

- Click Generate Award

- Click Continue Generation

- Do you wish to Generate the Award Letter Now, click No

- Click Close

- Click Close

3.2.1.8. AWD Inquiry

Data Source: S:\Master_Repository\Data Staging Scripts\RBPS Scripts\AWD Authorize 30

Percent\RPBS_L4_AWDAUTH.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\Awards\AWD Inquiry\AWD Inquiry.dat

Login Station: 335

Steps:

- Enter filenum and click Search

- Under All Awards, double-click on Compensation/Pension Live award

- Click Decision History

- close select OK or Select OK on "No Decision Record Exists"

- Click Close

- Click Award History

3.2.1.9. AWD Override

Percent\RPBS_L3_AWDGEN.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\Awards\AWD Override\AWD

Override.dat

Login Station: 335

Steps:

- Enter File Number and click Search

- Double-click on All Awards > Compensation/Pension Live > Veteran

- Click Record Decisions

- Click OK on Pending message

- Click Review Current/Proposed

- Click GAO (Generate Award Override)

- Click Yes on popup message

- Click Edit

- Change Dis Level to 100%

- Change Award Gross = $3174

- Change Primary Beneficiary Amount = $3174

- Click Accept

- Add Remarks = Generating Award Override

- Click Generate

- Click "Continue Generation" at CP Payment Address message

- Click Yes

- click ok

- click close

- click close

- Click Close at Record Decision screen.

- Click Close at All Awards screen.

3.2.1.10. AWD Get Rating

Percent\RPBS_L3_AWDGEN.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\Awards\AWD Get Rating\AWD Get

Rating.dat

Login Station: 335

Steps:

- Enter File Number

- Click Search

- Double-click on Veteran under All Awards->Comp/Pen Live

- Click Record Decisions

- Click OK on "A Proposed Award is Pending" message

- Click Rating button

- Click Close

3.2.1.11. AWD Return Award

Percent\RPBS_L3_AWDGEN.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\Awards\AWD Return Award\AWD

Return Award.dat

Login Station: 335

Steps:

- Enter File Number

- Click Search

- Double-click All Awards > Compensation/Pension Live > Veteran

- Click Record Decisions

- Click OK to Proposed Award message

- Click Review Current/Proposed

- Click Return

3.2.2. Covers

3.2.2.1. CO Add Location

Data Source: NA

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Add Location\loca.dat

- From Main Menu Click Utilities in Misc Section

- Click Tables

- Select Table "LocationCodesTable"

- Click Add

- Enter Data

Location = "PERF01"

Desc = "Perf Test"

Org Code = "00 Director's Office"

- Click OK

- Select Newly added perf location in table and click Delete

- Click Confirm Delete

- Click Main Menu

3.2.2.2. CO Add Volume

Data Source: S:\Master_Repository\Data-Extracts\Covers\covers_type1.lst

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Add Volume\CO_AddVolume.dat

Login Station: 328

Steps:

- From the Main Menu, click Add Volume

- Enter File Number, select Folder Type = Claim and Volume = 1

- Click OK

- From the Folder Data Page, click Add Volume

- Click OK on message

3.2.2.3. CO Check Messages

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Check

Messages\CO_CheckMessages.dat

Login Station: 328

Steps:

- Click the Chg Loc button

- Select FILES (even though you're already at files) and click OK

3.2.2.4. CO Claim Inquiry

Data Source: S:\Master_Repository\Data Staging Scripts\RBPS Scripts\AWD Authorize 30

Percent\RPBS_L4_AWDAUTH.dat

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Claim Inquiry\CO_ClaimInquiry.dat

Login Station: 328

Steps:

- Login to station 281

- From the Main Menu, click Single Inquiry

- Enter File Number, select Folder Type = Claim and Volume = 1

- Click OK (Getting Error when retrieving data from BIRLS) -- check --

- Click the Corporate/BDN Tab (upper right)

3.2.2.5. CO Correct Name SSN POA

Data Source: S:\Master_Repository\Data Staging Scripts\Level_1_Simple\VN_Type1_simple.dat

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Correct Name SSN POA\CO Correct

Name SSN POA.dat

Login Station: 328

Steps:

<Each section must be recorded separately, then consolidated into 1 script>

Share piece

- From Ready, select BIRLS Update

- Enter FileNumber and First Name = A, Last Name = A, click Submit

- Click OK on warning message

- Change POA to 001 - Mass

-Click POA Search button

-In Code type 001

-In Name type Mass

-Click Locate

-Click Update button

- Click Update

- Click OK

Covers piece

- From Main Menu, click Receive

- Enter FileNumber and click OK

- Click Main Menu

- Click Single Inquiry

- Enter FileNumber and click OK

- Click "Correct the COVERS Name, SSN, POA & Rebuild Ind from BIRLS" button

3.2.2.6. CO Create Temp Folder

Data Source: S:\Master_Repository\Data-Extracts\Covers\covers_type1_a.lst

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Create Temp Folder\CO Create Temp

Folder.dat

Login Station: 328

Steps:

- From the Main Menu, click Single Inquiry

- Enter File Number

- Click Radio button next to Perm Request

- Click Transfer Request

- Click OK to Cov288

- Click Create Temp Folder

3.2.2.7. CO Delete Search

Data Source: S:\Master_Repository\Data Staging Scripts\CO Mark For Mail\CO_MarkMail.dat

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Delete Search\CO_DeleteSearch.dat

Login Station: 328

Steps:

- From the Main Menu, click Chg Loc (bottom of page)

- Select CAVC from location drop-down, click OK

- From the Main Menu, under Search, Click Change/Delete

- Click Delete Mail Search in Bulk

- Enter File Number and Click Enter

- Click on search record

- Click Delete

3.2.2.8. CO Delete Volume

Data Source: S:\Master_Repository\Data-Extracts\Covers\covers_type2.lst

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Delete Volume\CO_DeleteVolume.dat

Login Station: Must login to station where folder is located (cov_stn in .dat file)

Pre-req - file must have 2 volumes.

Steps:

- From the Main Menu, click Delete

- Enter File Number, select Folder Type = Claim and Volume = 2

- From the Folder Data Page, click Delete

- Click YES on message

3.2.2.9. CO Folder Search

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Folder Search\CO_FolderSearch.dat

Login Station: Must login to station where folder is located (cov_stn in .dat file)

Pre-req - A folder search request cannot exist for the folder.

Steps:

- From the Main Menu, click Chg Loc (bottom of page)

- Select CAVC from location drop-down, click OK

- From the Main Menu, click Request

- Enter File Number, select Folder Type = Claim and Volume = 1, do not select a Priority, add comment "looking for folder"

3.2.2.10. CO Generate Labels

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Generate Labels\CO_GenerateLabel.dat

Login Station: Must login to station where folder is located (cov_stn in .dat file)

Pre-req - A label for the folder cannot already have been generated.

Steps:

- From the Main Menu, click Generate Labels

- Enter File Number, select Folder Type = Claim and Volume = 1

3.2.2.11. CO Mark For Mail

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Mark For Mail\CO_MarkForMail.dat

Login Station: Must login to station where folder is located (cov_stn in .dat file)

Pre-req - A mark for mail request cannot exist for the folder.

Steps:

- From the Main Menu, click Chg Loc (bottom of page)

- Select CAVC from location drop-down, click OK

- From the Main Menu, click Mark For Mail

- Enter File Number, select Folder Type = Claim, add comment "mark for mail"

3.2.2.12. CO Multi Vol Receive

Data Source: S:\Master_Repository\Data Staging Scripts\CO Create Multi Volume\CO_Multi.dat

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Multi Vol

Receive\CO_MultiVolReceive.dat

Note: File Number must have 3 volumes

Login Station: 328

Steps:

- From the Main Menu, click Receive

- Enter File Number, select Folder Type = Claim and Volume = 1

- Click OK

- Click YES on message COV313

3.2.2.13. CO Name SSN Inquiry

Data Source: N/A

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Name SSN

Inquiry\CO_NameSSNInquiry.dat

Login Station: 328

Steps:

- From the Main Menu, click Name/SSN Inq

- Enter Last = Smith

- Enter First = B

3.2.2.14. CO Permanent Transfer

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Permanent

Transfer\CO_PermanentTransfer.dat

Login Station: 328

(note: use a record from station 328 when recording; final records for dat file can be any station)

Steps:

- From the Main Menu, click Transfer Out

- Enter File Number, select Folder Type = Claim and Volume = 1

- Check Permanent Transfer radio button, click OK

- Select "310 Philadelphia" in the Transfer To: drop-down

- Check "VARO" for Location at 310

- Select the 'No' radio button for 'Create Transfer Slip?'

3.2.2.15. CO Receive

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Receive\CO_Receive.dat

Login Station: 328

(note: use a record from station 328 when recording; final records for dat file can be any station)

Steps:

- From the Main Menu, click Receive

- Enter File Number, select Folder Type = Claim and Volume = 1

- Click 'OK'

3.2.2.16. CO Recv Perm Xfer

Data Source: S:\Master_Repository\Data Staging Scripts\CO Permanent Transfer\CO_Perm.dat

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Recv Perm

Xfer\CO_RecvPermXfer.dat

Login Station: 328

(note: record must be a file in transit from station 310 to 328 when recording)

Steps:

- From the Main Menu, click Receive

- Enter File Number, select Folder Type = Claim and Volume = 1

- Click OK

- Click OK on COV283 message

- Click OK on COV405 message

3.2.2.17. CO Recv Temp Xfer

Data Source: S:\Master_Repository\Data-Extracts\Covers\covers_type4_a.lst

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Recv Temp

Xfer\CO_RecvTempXfer.dat

- From the Main Menu, click Receive

- Enter File Number, select Folder Type = Claim and Volume = 1

3.2.2.18. CO Request Delete Folder Search

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Request Delete Folder Search\CO

Request Delete Folder Search.dat

Login Station: 328

Steps:

- Change Loc to CAVC

- Under Search, click Request

- Enter File Number with folder Type = Claim

- Click OK

- Click Main Menu

- Under Search, click Change/Delete

- Click Delete Search For A Single Folder

- Enter same File Number with folder Type = Claim

- Click OK

- Highlight CAVC row

3.2.2.19. CO Send TTO Back

Data Source: S:\Master_Repository\Data-Extracts\Covers\covers_type5.lst

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Send TTO

Back\CO_SendTTOBack.dat

Login Station: 328

Pre-Req: Folder needs to be in Temporary Transfer from 310, located currently at station 328

FILES, and ready to go back (SendTTO Back) to station 310

Steps:

- From the Main Menu, click Transfer Out

- Enter File Number, select Folder Type = Claim and Volume = 01

- Check Send TTO Back radio button

- Click OK

- Click OK on message

3.2.2.20. CO Sequence Check

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Sequence Check\CO_SeqChk.dat

Login Station: 328

(note: use a record from station 328 when recording; final records for dat file can be any station)

Steps:

- Start > VBApps > CovSeqChk

- From the Main Menu, click Sequence Check

- Enter File Number, Type = Claim, and Volume = 1

- Click Scan

3.2.2.21. CO Single Inquiry

Data Pool: S:\Master_Repository\Master Scripts\Covers\CO Single Inquiry\CO_SingleInquiry.dat

Steps:

- From the Main Menu, click Single Inquiry

- Enter File Number, select Folder Type = Claim and Volume = 1

3.2.2.22. CO Surprise Receive

Data Source: S:\Master_Repository\Data-Extracts\Covers\covers_type1_a.lst

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Surprise Receive\CO Surprise

Receive.dat

Login Station: 328

Steps:

- From the Main Menu, click Receive

- Enter File Number, select Folder Type = Claim and Volume = 1

- Click OK

- Click Yes on COV 295 msg

- Click OK

- Click OK on COV 405 msg

3.2.2.23. CO Temporary Transfer

Data Pool: S:\Master_Repository\Master_Scripts\Covers\CO Temporary

Transfer\CO_TemporaryTransfer.dat

Login Station: 328

Steps:

- From the Main Menu, click Transfer Out

- Enter File Number, select Folder Type = Claim and Volume = 01

- Check Temporary Transfer radio button, click OK

- Click the "30" button in the Days frame

- Select "310 Philadelphia" in the Transfer To: drop-down

- Add Remark "temporary transfer"

- Select the 'No' radio button in 'Create Transfer Slip?' frame

3.2.3. FAS

3.2.3.1. FAS Establish AR 04E

Data Source: S:\Master_Repository\Data Staging Scripts\Level_1_Simple\VN_Type1_simple.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\FAS\FAS Establish AR 04E\FAS

Establish AR 04E.dat

Login Station: 335

Steps:

- Select File Number/SSN/TIN Radio button

- Enter filenum

- Click Search

- Click Process Transactions

- Select Initial Compensation 8+ issues under Claims

- Click Process Participant Transaction

- Select Establish A/R under Receivables

- Click Next

- Enter:

Program Type = Compensation

Repayment Status = No payment plan

Receivable Reason = Compensation Rating adjustment

Amount = 100

Cost Code = 3201 Compensation Veteran PGW

Begin Date = 01/01/<current Year>

End Date = <TODAY>

Collection Code = Due Process

- Click Transaction Notes button //new

- Enter 'Test' and click Ok //new

- Click Update

- Click Clear

3.2.3.2. FAS Inquiry

Percent\RPBS_L4_AWDAUTH.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\FAS\FAS Inquiry Simple\FAS Inquiry.dat

Login Station: 335

Steps:

- Enter filenum and click Search

- Click View Transaction History

- Click All Transactions

3.2.3.3. FAS One Time Payment 06A

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\FAS\FAS One Time Payment 06A\FAS

One Time Payment 06A.dat

Login Station: 335

-Select File Number/SSN/TIN Radio button

-Enter filenum

-Click Search

-Click Process Transactions

-Click Process Participant Transaction (leave focus on Dependency Claim)

-Select Payments > "One Time Payment 06A"

-Click Next

-Select Program Type = Compensation

-Payment amount = 100

-Begin date = 01/01/<current year>

-End Date = <Today>

-Cost Code = 3201 - Compensation Veteran PGW

-Click Transaction Notes //new

-Enter 'Test' and click Ok //new

-Click Update

-Click Clear

3.2.3.4. FAS Special Pay 06G

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\FAS\FAS Special Pay 06G\FAS Special

Pay 06G.dat

Login Station: 335

Steps:

- Select File Number/SSN/TIN Radio button

- Enter filenum

- Click Search

- Click Process Transactions

- Click Process Participant Transaction (leave focus on Dependency Claim)

- Select Payments > "Special Payment (06G)"

- Click Next

- Click Select/Create Address

- Click Special Payment Address

- Select "Check Address" radio

- Enter Recipient Name = "Some Testname" /*MT - Does not appear necessary to use actual name*/

- Address Line 01 = "123 Test Street"

- City = "Austin"

- State Code = "Texas"

- Postal Code = "78704"

- Click Update

- Click OK

- Select Program Type = Compensation

- Payment amount = 100

- Begin date = 01/01/<current year>

- End Date = <Today>

- Cost Code = 3201 Compensation Veteran PGW

- Click Transaction Notes button //new

- Enter 'Test' and click Ok //new

- Click Update

3.2.4. MAPD

3.2.4.1. MAP Add Contention and Evidence

Data Source: S:\Master_Repository\Data Staging Scripts\Level_1_Simple\VN_Type1_simple.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Add Contention and

Evidence\Map Add Contentions Evidences.dat

- File > Search > Enter File num

- Click OK

- Customer Service screen - Select Initial Compensation Claim (Vet's claim)

- Click Contentions

- Contentions screen:

1st Contention = Hearing Loss

Medical = Yes

Classification = Hearing Loss

Special Issue = <empty>

Date Received = 01/01/1999

Date Completed = <empty>

Contention Type = New

Status = Pending

Notification Date = <empty>

2nd Contention = Loss of arm

Medical = Yes

Classification = Musculoskeletal - Amputations // previous = Amputation -arm, forearm,hand

Special Issue = <empty>

Date Received = 01/01/1999

Date Completed = <empty>

Contention Type = New

Status = Pending

Notification Date = <empty>

3nd Contention = Loss of leg

Medical = Yes

Classification = Musculoskeletal - Amputations // previous = Amputation -leg(s)

Special Issue = <empty>

Date Received = 01/01/1999

Date Completed = <empty>

Contention Type = New

Status = Pending

Notification Date = <empty>

- Hit ESC Click OK

- Highlight Initial Compensation Claim (Vet's claim) and click Evidence

- Evidence screen, enter data:

1st Evidence Name = Accident Information

Date Received = <Today's date>

2nd Evidence Name = Medical Evidence from

Date Received = <Today's date>

3rd Evidence Name = Outpatient treatment records from

Date Received = <Today's date>

- Click OK. Back to Cust Svc screen.

- Verify 3 contentions are created.

- Select 1st child's 130 Dependency Claim

- Click Contentions

Contention = Head Injury

Medical = Yes

Classification = Neurological - Cranial/Peripheral Nerves //was Head injury

Special Issue = <empty>

Date Received = 01/01/2003

Date Completed = <empty>

Contention Type = New

Status = Pending

Notification Date = <empty>

- Hit ESC and click OK

- Highlight 1st child's 130 Dependency claim and click Evidence

- Evidence screen:

Evidence = Accident Information

Date Received = <Today's date>

- Click OK. Back to Cust Svc screen

- Verify 1 Contention is created.

- Select the 2nd Dependency Claim (spouse's 130 Dependency claim)

- Click Contentions

Contention = Mental Disorder

Medical = Yes

Classification = Mental disorder

Special Issue = <empty>

Date Received = 06/01/2004

Date Completed = <empty>

Contention Type = New

Status = Pending

Notification Date = <empty>

- Hit ESC and click OK

- Highlight 2nd Dependency Claim (spouse's 130 Dependency claim)

- Evidence screen:

1st Evidence = Marriage Certificate

Date Received = <Today's date>

2nd Evidence = Outpatient Treatment records from

Date Received = <Today's date>

3rd Evidence = Medical Evidence from

Date Received = <Today's date>

- Click OK. Back to Cust Svc screen.

- Verify 1 Contention is created.

- Select 2nd Dependency Claim (spouse's 130 Dependency claim)

- Click Add under Notes section.

Note Type = Contact

Notes = VA Hospital # 345-123-2432; Contact Name = Jones Smith, IL Hospital # 312-123-

2432; Contact Name = Laura Smith

- Click OK. Back to Cust Svc screen.

- Select 1st child's 130 Dependency Claim

- Click Add under Notes section.

Note Type = Note to myself

Note = Make sure to verify all treatment and medical evidences (this note is only visible to the person who added the note)

- Click OK. Back to Cust Svc screen.

- Select Initial Compensation Claim (Vet's claim).

- Click Add under Notes section.

Note Type = Contact

Note = VA Hospital # 345-123-2432; Contact Name = Jones Smith, IL Hospital # 312-123-2432;

Contact Name = Laura Smith

- Click OK. Back to Cust Svc screen.

3.2.4.2. MAP Add Note View Note

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Add Note View Note\MAP

Add Note View Note.dat

Login Station: 328

Steps:

- File > Search

- Enter Filenum

- Click OK

- Highlight Pending Claims - 010 Initial Compensation 8+ Issues

- Click Add Notes

- Note = Adding note for veteran

- Click OK

- Highlight first child's claim

- Click Add Notes

- Note = Adding note for first child

- Click OK

- Highlight the spouse's claim

- Click Add Notes

- Note = Adding note for spouse

- Click OK

- Select Pending Claims - 010 Initial Compensation 8+ Issues

- Click View Note

- Click OK

- Select first child

- Click View Notes

- Click OK

- Select spouse

- Click View Notes

3.2.4.3. MAP Automatic Development

Data Source: S:\Master_Repository\Data Staging Scripts\Level_2_Simple\VN_Type2_simple.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Automatic

Development\Map Automatic Development.dat

Login Station: 328

Steps:

Work List screen - Select Claims > Claim Work Assignment

Enter filenum and click Enter

On Claim Work Assignment Screen

Select Initial Compensation claim, will display '>' on the left column

Click Cust. Svc

On Customer Service screen, make sure Initial Compensation is highlighted

Click Contentions

Click Automatic Development

Military Service Records

Select Yes for 'Are SMRs from the service department of record?'

Check all checkboxes

Select Yes for Separation/Retirement Exam

Examination Date = <today's date>

Check Separation/Retirement examination of record

Click Next

Request For Treatment

Check Hearing Loss, Loss of arm, Loss of leg boxes.

Press Tab to go to Provider cell

Press F2 to bring up Provider search.

Provider Address Pick List

Select Non VA hospital from Provider Type list

Enter Name = Chi; State = IL

Click Search

Select Chicago Osteo Hosp & Med Ctr in the returned hospital list

Check Signed Release box

Click OK

Request for Treatment

Begin Date = 01/01/1999

End Date = 01/01/2004

Press Tab to go to Provider cell of next row (Loss of arm)

Press F2 to bring up Provider search

Provider Address Pick List

Select Vet Center from Provider Type list

Enter Name = Vet

State = IL

Click Search

Select Vet Center (1st row - 565 Howard street) in the returned hospital list.

Check Signed Release box

Click OK

Request for Treatment

Begin Date = 01/01/1999

End Date = 01/01/2004

Press Tab to go to Provider cell of next row: Loss of leg(s)

Press F2 to bring up Provider search

Provider Address Pick List

Select Non VA Hospital from Provider Type list

Enter Name = Cen

State = VA

Click Search

Select CENTRAL VIRGINIA TRAINING CTR in the returned hospital list.

Check Signed Release box

Click OK

Request for Treatment

Begin Date = 01/01/1999

End Date = 01/01/2004

Press Tab

>>>Verify that signed release has Y for all entries. Change if necessary (TAB) <<<

Click Next

Accident Injury - Check No for Accident Determination

Click Next

Print Letter screen

Verify Claimant Letter in the tree view contains:

Notice

Medical evidence from CHICAGO in tree view contains:

Medical evidence

Enclosures: 1 Signed Release, 1 self-addr envelope

Medical evidence from CENTRAL VA in tree view contains:

Medical evidence

Enclosures: 1 Signed Release, 1 self-addr envelope

Click on Claimant Letter, Medical Evidences from non-VA hospital (Chicago and Central Virginia).

all three parent nodes from CHICAGO OSTEO and CENTRAL VA (there should be 3 check marks now in the tree view).

Claimant Letter Format = Initial Contact.

Station Address Name = RO Mailing Address - Chicago

Click Final Print.

Exit WORD to continue with MAPD.

(Without closing word, all MAPD controls are not enable.) - 7/29 - ML - WORD

AUTOMATICALLY CLOSED

Claim Suspense Method screen:

Under User Generated list box, click on the gray box to the left of "Ready For Decision" item.

A ">" sign is displayed.

Suspense Date is automatically generated (30 days from now)

Change it to 1 yr from now.

Click OK.

Back to Cust. Svc.

Verify there are 3 Letters, 2 Tracked Items generated and displayed in the tree view.

Click Close

Click OK

3.2.4.4. MAP Claim Status

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Claim Status\MAP Claim

Status.dat

Login Station: 328

Steps:

- File > Search

- Enter filenum

- Highlight Initial Comp claim

- Click Change Claim Status

- Click Cancel

3.2.4.5. MAP Claimant Letter

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Claimant Letter\MAP

Claimant Letter.dat

Login Station: 328

Steps:

- File > Search

- Enter filenum Click OK

- Cust Svc Page returned, click line for Initial Comp 8+

- Click Contentions

- Click Claimant Letter

- Development Type = Case Management

- Click Add to add new Development Actions

- Days = 60

- Select Claimant Letter - No Introduction from Letter Heading drop-down

- type "Ready For Decision" in Development Action

- type "Your claim is ready for decision." in paragraph text

- Check 'Claim Information' and 'What evidence must show' from 'Enclosures for the Letter' frame

- Move to right box by clicking '>'

- Click 'OK'

- Check Ready for Decision

- Click 'To Continue'

- Tree view displays Non Follow Up-Dev Actions Not Completed for Initial Compensation.

- Click Close.

3.2.4.6. MAP Delete Tracked Items

Data Source: S:\Master_Repository\Data Staging Scripts\Level_3_Simple\VN_Type3_simple.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Delete Tracked Items\MAP

Delete Tracked Items.dat

Login Station: 328

Steps:

- File > Search

- Enter File Number

- Click OK

- Highlight Letters (3) of the Initial Compensation claim

- Click grey box to the left of all three rows - A '>' appears in the grey boxes

- Click Return to Development

- Highlight Letters (2) of 1st dependent

- Click grey box to the left of all both rows - A '>' appears in the grey boxes

- Click Return to Development

- Highlight Letters (2) of the 2nd dependent

- Click on the grey box to the left of both rows - A '>' appears in the grey boxes

- Click Return to Development

3.2.4.7. MAP Edit Work Assignment

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Edit Work Assign\MAP Edit

Work Assign.dat

- Claims > Claims Work Assignment

- Enter Filenum, press <enter>

- Click grey box to the left of the Initial Comp claim (Claim Type = Initial Comp 8+), you see symbol '>' added

- In New Assignments, Select from drop box, New Case Manager = ABERCROMBIE, LINDA

GAIL (or DELL, JOHN in Linktest)

- Priority = Yes

- Click Apply

3.2.4.8. MAP Read Claimant Letter

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Read Claimant Letter\MAP

Read Claimant Letter.dat

Steps:

- File > Search

- Enter Filenum, click OK

- Customer Service: Highlight Letters (3) under Initial Compensation claim

- click Grey box to the left of Claimant Letter

- Click View

- Claimant letter appears in Word format

- Close Word

- Highlight Letters (2) for 1st dependent

- click Grey box to the left of Claimant Letter

- Click View

- Claimant letter appears in Word format

- Close Word

- Highlight Letters (2) for 2nd dependent

- click Grey box to the left of Claimant Letter

- Click View

- Claimant letter appears in Word format

- Close Word

3.2.4.9. MAP Read VSR Claim List

Data Source: N/A

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Read VSR Claim List\MAP

Read VSR Claim List.dat

- Click 'All claims assigned to me' radio button

3.2.4.10. MAP Ready For Decision

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Ready For Decision\MAP

Ready For Decision.dat

Login Station: 328

Steps:

- File > Search > Enter File num

- Click OK

------ VET Claim ------

- Click "Initial Compensation 8+" line under Pending Claims

- Click Claim Level Suspense

- Under User Generated list box, click on the gray box to the left of "Ready for Decision" item.

A ">" sign is displayed.

Suspense Date is automatically generated (30 days from now)

- Change Suspense Date to 1 yr from now.

- Click OK.

------ Child Dependency ------

Customer Service Screen

- Click 1st Dependency (Head Injury, Middle Init=F)

- Click Claim Level Suspense

- Under User Generated list box, click on the gray box to the left of "Ready for Decision" item.

A ">" sign is displayed.

is automatically generated (30 days from now)

- Change Suspense Date to 1 yr from now.

- Click OK.

------ Spouse Dependency ------

Customer Service Screen

- Click Child Dependency (Mental Disorder, Middle Init=S)

- Click Claim Level Suspense

- Under User Generated list box, click on the gray box to the left of "Ready for Decision" item.

A ">" sign is displayed.

is automatically generated (30 days from now)

- Change Suspense Date to 1 yr from now.

- Click OK.

Customer Service Screen

- Click Close.

3.2.4.11. MAP Search and View Ended Claim

Percent\RPBS_L4_AWDAUTH.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Search and View Ended

Claim\MAP Search.dat

Login Station: 335

- File > Search

- Enter File Number

- Click OK

- Expanded Ended Claim Tree View

- Highlight 1st row (End Product Code) under Ended Claims

3.2.4.12. MAP Search

Percent\RPBS_L2_RBA.dat

Data Pool: S:\Master_Repository\Master_Scripts\VETSNET\MAPD\MAP Search and View Ended

Claim\MAP Search.dat

Login Station: 328

Steps:

- File > Search

- Enter File Number

3.2.4.13. MAP Third Party Development

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Third Party

Development\MAP Third Party Development.dat

Login Station: 328

Steps:

- File > Search > Enter File num

- Click "Initial Compensation 8+" line under Pending Claims

- Click Contentions Button

- Click 3rd Party

- From Development Action, check "Medical Evidence from private provider"

- Click > to move to right frame

- Enter Dates for disabilities:

Hearing Loss 01/01/1999 01/01/2002

Loss of Arm 01/01/2003 01/01/2004

Loss of Leg 06/01/2004 06/01/2005

- Click OK

- In Addressee box, Click Add/Edit

- Enter:

Organization = CHICAGO OSTEO HOSP & MED CTR line 1 = 5200 SOUTH ELLIS AVENUE

City = Chicago

STATE = IL

ZIP = 60615

- Click Ok

- Click 'To Continue'

3.2.4.14. MAP Update Claimant Letter

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Update Claimant

Letter\MAP Update Claimant Letter.dat

- File > Search > Enter File num

- Click OK

- Select Initial Compensation claim

- Click Contentions

- Click Claimant Ctr

- Check "Ready for Pre-Discharge Center Review"

- Click > to move to the Selected Development Actions box

- Check the box next to "Ready for Pre-Discharge Center Review" on the right side

- Click View

- On Add/View Paragraph screen, under Enclosures for the Letter section, check the box next to

Claim Information

- Click > to move to the right

- Click OK

- Click To Continue

- Set Station Address Name to Chicago

- Click Final Print

- Click Yes on message "claim status will be set to 'Open' in order to complete Development. Do you wish to continue?"

- Letters will be generated and sent to printer, wait until complete before proceeding to next step

- Exit Word

- Claim Level Suspense Method screen appears

- Under User Generated list box, click on the gray box to the left of "Ready For Decision" item

- A ">" sign is displayed.

- Suspense Date is automatically generated (30 days from now)

- Click OK

- Customer service Screen appears

3.2.4.15. MAP Update Tracked Items

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\MAPD\MAP Update Tracked Items\MAP

Update Tracked Items.dat

Login Station: 328

Steps:

- File > Search

- Enter File Number

- Click OK

- Highlight Tracked Items for Initial Compensation claim

- Click grey box to left of 1st row

- A ">" appears in the grey box

- Click Received

- Click grey box to left of 2nd row

- A ">" appears in the grey box

- Click Follow Up

- Click OK on the Customer Service warning

- Click Return to Tree View

- Click 2nd row again

- Cust Service Screen appears

- Click grey box to left of 2nd row

- A ">" appears in the grey box

- Click Received

- Click Return to Tree View

- Highlight Tracked Items of 1st dependent

- Click on grey box to left of 1st row

- A ">" appears in the grey box

- Click Received

- Click Return to Tree View.

- Highlight Tracked Items for 2nd dependent

- Click on grey box to left of 1st row

- A ">" appears in the grey box

- Click Received

- Click Return to Tree View

3.2.5. RBA

3.2.5.1. RBA Add Rating Decision

Data Source: S:\Master_Repository\Data Staging Scripts\RBPS Scripts\SH CEST 30

Percent\RBPS_L1_BADDCEST.dat

Data Pool: S:\Master_Repository\Master Scripts\VETSNET\RBA\RBA Add Rating Decision\RBA

Add Rating Decision.dat

Login station: 335

Steps:

-Enter File Number

-Click Pull for Rating

-Select your claim on the left and Assign> to the right

-Click Accept>

-Highlight file number in work pending

-click Work

-Select Jurisdiction = Original Disability Claim Received

-Received = <Today's date>

-Document Title = Rating Decision

-Click Master Record

-Click Disability Decisions

-Click Enter Rating

-Double-click the blue row for <New Disability> at bottom of screen

-Decision = Service Connected

-Decision Basis = Incurred

-Service = Gulf War

-Diag Code = 6100

-Diagnosis = Hearing Loss

-Pct = 50

-From = 11/01/1990

-Check Static Disability

-Click Accept

-Click Close

-Click Document

-Click no to Spell Check

-File > Close in Word

-Click Generate Narrative

-File > Close in Word

-Click Print

-Check Final Copy > File Copy (white) only and Go To File Management

-Click OK, Wait for processing to complete and Successful Return to host indication

3.2.5.2. RBA Pull For Rating

Percent\RPBS_L2_RBA.dat

Data Pool: S:\Master_Repository\Master_Scripts\Vetsnet\RBA\RBA Pull For Rating\RBA Pull For

Rating.dat

Steps:

- Enter File Number

- Click Pull For Rating

- Click OK to proceed with the Pull From Files

- Highlight 010 claim under Available Claims

- Click Assign

- Click Accept at the Claim Association window

- Under Work Pending, highlight filenum

- Click Return To Files Without Update

- Click OK to confirm Return

3.2.6. SHARE

3.2.6.1. SH Add Decorations

Data Source: S:\Master_Repository\Data Staging Scripts\Level_1_Simple\VN_Type1_simple.dat

DataPool: S:\Master_Repository\Master_Scripts\Share\SH Add Decorations\SH Add

Decorations.dat

Login Station: 328

Steps:

- Highlight Decorations

- Enter filenum

- Click Submit

- Under Available Military Decorations, select Distinguished Flying Cross and click > to move to right grid

- Under Available Military Decorations, select Medal…