3 PWS 5yr - CP HighPath 4000.pdf

Attachment to Solicitation #FA520921Q0082

PERFORMANCE WORK STATEMENT (PWS)

FOR

374 AW/CP

HiPath 4000 TECHNICAL AND WARRANTY SUPPORT

Dated: 9 Jul 2021

(FEWR No.JF-10010-1J)

1. DESCRIPTION OF SERVICES. The contractor shall provide technical (tech) support and warranty coverage for the 374 Air Wing Command Post (374 AW/CP) HiPath 4000 telephone and radio switching systems.

2. OBJECTIVES. Uninterrupted radio and telephone interface for command and control operations at Yokota Air

Base.

3. SCOPE. Contractor shall provide 24/7 remote tech support for system trouble shooting and repair as well as parts and shipping required for extended warranty coverage of system hardware.

4. REQUIREMENTS.

4.1. Task 1 – Tech support for system trouble shooting and repair.

4.1.1 Subtask 1 – 24/7 Tech Support. Support will be provided 24/7 via telephone for system trouble shooting and repair. The Contractor shall provide a Single Point of Contact to allow a one-stop-shop for users to call and open trouble-tickets when there are minor or major outages.

4.1.2 Subtask 2 – On Site Repairs –In lieu of onsite tech support, the contractor will provide step by step instructions and live phone support for the user to trouble shoot and repair system failures. If phone support fails to correct the problem, contractor will provide a cost estimate to send a technician to Yokota AB to troubleshoot and repair the system.

4.1.3 Subtask 2 – Software Licenses. Contractor shall maintain any licenses required to support this contract.

4.2. Task 2 – Warranty support for

4.2.1 Subtask 1 – 374 AW/CP System Component Warranty. Contractor shall warranty the 374

AW/CP voice recorder and HiPath 4000 telephone and radio interface system components.

Covered components shall include, but not be limited to the equipment listed in Paragraph 5

Table 5.1

4.2.2 Subtask 3 – Parts Shipping. Contract shall include commercial shipping costs. Contractor shall make their best effort to deliver parts within 72 hours of order receipt.

4.3. Task 3 – General requirements

4.3.1 Subtask 1 Work must be performed by a professional certified to modify and configure the

HiPath4000, without voiding any warranties attached to the proprietary system

4.3.2 Subtask 2 The Contractor will provide a Single Point of Contact to allow a one-stop-shop for users to call and open trouble-tickets. The contractor shall furnish the 374 AW/CP with an email, office number, and urgent/emergency after-hours contact information through which they can request support.

4.3.3 Subtask 3 The contractor will not be responsible for faults caused by non-Unify equipment, however, the contractor will agree to be available and work with other vendors to complete repairs once the equipment under this agreement is determined not to be the source of the failure.

5. EQUIPMENT/SYSTEMS TO BE SUPPORTED AND WARRANTED.

TABLE 5.1: 374th Airlift Wing Command Post, Unit 5078, Bldg 315 Yokota JP

96326

HP4000 License-Remote

HiPath Trading-Remote

ELO 1520 15in Intelli TouchWIN XP PRO- 6x units (item is at “End of Life”, will not be warranted, but shall have tech support)

Versitron Ethernet Switch M275S-2SFA-

Versitron Ethernet Switches M275S-2SFB

Handset 6Wire Push to Talk-1429542

Multiplexer Kit HiPath Trading (MUXY)

4 Chl T1 Multiplexer, 1550 Tx, 1310 Rx)

4 Chl T1 Multiplexer, 1310 Tx, 1550 Rx)

ASC MARATHON Recorder - System ID: 1361621/Serial #: 10-00137

Dell Sys Mgr Server for OSX wWin -2008

Radio Interface Box

DAKS

6. PLACE OF PERFORMANCE. All work shall be performed remotely. If remote assistance fails to correct the problem, contractor will provide a cost estimate to send a technician to Yokota AB to troubleshoot and repair the system.

7. PERIOD OF PERFORMANCE. Contract period will be one year with options for four more years. Options will be exercised annually.

8. HOURS OF SERVICE. The contractor shall have access 24/7 as required to meet repair time requirements.

9. SITE POC. The Site POCs for this contract are 374 AW/CP at DSN 315-225-3740 or commercial at 081-425-

52-2510, x5-3740. The contractor shall coordinate all aspects of this project with the Site POCs. Completed work shall be subject to inspection and acceptance by the Site POCs.