21Q0059 Attachment 1 - QASP Point Loma CA.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR .

MHE MAINTENANCE AND REPAIR

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the

. administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, and FAR 52.212-4(m), Termination for cause, and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative.

· 3. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor's quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor's Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer's Representative (COR)/Alternate Contracting Officer's Representative (ACOR) - Individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

· 5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer - The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor's performance.

Contracting Officer's Representative (COR) - The COR is responsible for administration of

· the MHE Maintenance and Repair Contract and assures proper Government surveillance of the Contractor's performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government's behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the

I

Contracting Officer for action. The COR will serve as the Quality Assurance Evaluator

(QAE).

6. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback - Customer feedback may be obtained from random customer complaints. Naval Supply Systems form 1343 will be made available by the COR for the

· patrons. The COR shall have sole custody of the suggestion box. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

Inspections - Each phase of the services rendered under the contract is subject to Government inspection during the Contractor's operations and after completion of a task. Inspections may

· be performed by the COR or other Government Agencies. Government inspections may be conducted in an unannounced manner. The COR shall maintain a Contract Discrepancy Report (CDR), a copy of which will be provided to the Contractor. Within three days, the Contractor shall reply in writing to CDR(s) by stating reason(s) for unsatisfactory performance(s) and shall identify the corrective action(s) that will be taken to prevent recurrence(s).

IDENTIFIED QUALITY ASSURANCE SURVEILLANCE ITEMS

The following PBSC items are identified within the Statement of Work presented in Section C of the solicitation and are to be monitored under this QASP.

Preventative Maintenance

Measurement/Metric- Quality, Timeliness

Performance Standard:

Quality - Successful completion of all Preventative maintenance.

Satisfactorily perform all checks and inspections. All fluids must be at required levels and all components properly lubed

Timeliness - Must be completed within the schedule provided by the

COR.

Contractor's written response within 3 business days of receiving Contractor Deficiency Report (CDR)

Maximum Error Rate - Quality - 2% Timeliness - 2%

Unplanned Repairs

Measurement/Metric - Responsiveness, Quality, Timeliness

· Performance Standard:

Responsiveness - Contractor must respond to all breakdowns and initially diagnose problem within 12 hours.

Quality - Repairs are completed and workmanship meets standards and operational requirements with no rework or customer complaints.

Timeliness - Maximum turnaround time of 48 hours excluding weekends and holidays for all minor repairs unless awaiting parts.

Contractor's written response within 3 business days of receiving Contractor Deficiency Report (CDR)

Maximum Error Rate - Responsiveness -5% Quality- 5% Timeliness - 5%

. Safety/Environmental

Measurement/Metric - Compliance

Performance Standard:

Compliance - While working on Portsmouth Naval Shipyard, Contractor must conform to all local and federal safety and environmental regulations.

Contractor's written response within 3 business days of receiving Contractor Deficiency Report (CDR)

Maximum Error Rate - Compliance - 0% (Major Findings)

7. DOCUMENTATION

. The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract.

Information in the Quality Assurance file will be considered when completing the annual Contractors Performance Assessment Reporting Systems report.

8. ATTACHMENTS

Attachment A - QASP Matrix

I

QUALITY ASSURANCE SURVEILLANCE PLAN, (MATRIX)

MHE MAINTENANCE AND REPAIR

Deliverable or Service

Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Preventative Quality Successful completion of all PMs. 2% Contractors written response within 3 Maintenance (PM) Satisfactorily perform all checks business days of receiving Contractor and inspections. All fluids at Deficiency Report (CDR) required levels and all components Periodic inspections properly lubed conducted by the FAR Clause 52.212-4 "Contract Terms and

Contracting Officer 's Conditions - Representative (COR) - May be unannounced Negative: Performance will be documented in

Timeliness Must be completed IAW schedule 2% CPARS provided by the COR

Positive: Letters of Commendation and/or Customer feedback Appreciation, favorable performance reviews.

Your company shall be considered for future rental contracts as appropriate and when required .

Unplanned Repairs Responsiveness Contractor must respond to all 5 % Contractors written response within 3 breakdowns and initially diagnose business days of receiving Contractor problem within 12 hours. Deficiency Report (CDR)

Periodic inspections FAR Clause 52.212-4 "Contract Terms and Quality Repairs are completed and 5% conducted by the Conditions -workmanship meets standards and Contracting Officer's operational requirements with no Representative (COR) - Negative: Performance will be documented in rework or customer complaints. May be unannounced CPARS

Timeliness Maximum turnaround time of 48 5% Positive: Letters of Commendation and/or hours excluding weekends and Appreciation, favorable performance reviews.

holidays for all minor repairs unless Customer Feedback awaiting parts. Your company shall be considered for future rental contracts as appropriate and when required.

Deliverable or Service

Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Safety & Compliance While working on PNS, Contractor 0% Major Periodic inspections Contractors written response within 3 Environmental must conform to all local and Findings conducted by the Safety business days of receiving Contractor federal safety and environmental Office, the Environmental Deficiency Report (CDR) regulations. Office, or the COR - May be unannounced. FAR Clause 52.212-4 "Contract Terms and Conditions -

Negative: Performance will be documented in

CPARS

Positive: Letters of Commendation and/or Appreciation, favorable performance reviews.

Your company shall be considered for future rental contracts as appropriate and when required.