Attachment_1__Past_Performance_Questionnaire.doc

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Attached to
Vehicle Mileage Rate Study and Registration Data Federal contract opportunity
Solicitation number
2032H8-19-R-00024
Issued by
Department of the Treasury Internal Revenue Service

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Attachment 1- Past Performance Questionnaire

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Other files attached to Vehicle Mileage Rate Study and Registration Data, newest first.
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CC-ITA_Responses_to_II_-_01_Questions_-_Answers_Form.xlsx XLSX spreadsheet
II-_01_Amended_Request_for_Proposals_(RFP)_2032H8-19-R-00024.docx DOCX document
CC-ITA_Responses_to_II_-_01_Questions_-_Answers_Form.xlsx XLSX spreadsheet
Attachment_3__Questions_-_Answers_Form.xlsx XLSX spreadsheet
Request_for_Proposals_(RFP)_2032H8-19-R-00024.pdf PDF
Attachment_2__Quality_Assurance_Surveillance_Plan.docx DOCX document

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RFP 2032H8-19-R-00024

ATTACHMENT 1--PAST PERFORMANCE QUESTIONNIARE

Name of Evaluator: _________________________________ Official Position: ____________________________

Name of Company: ______________________________________________________

Company Address: ______________________________________________________

Phone/Fax/Email: ______________________________________________________

Evaluated Company: ____________________ Period of Performance:____/____/_______ to ____/____/_____

Contract No. ________________________ Contract Type: _____________ Contract Value: $_____________

Please respond to Sections A, B and C using the following scale. Circle the appropriate response for each question.

A. Level of Service

1. Rate the contractor’s overall implementation of the contract.
4
3
2
1
NA
2. Rate the overall quality and quantity of the Support materials provided by the contractor.
4
3
2
1
NA
3. Rate the quality and quantity of the STAFF.
4
3
2
1
NA
4. Rate the overall level of support received during Start up and implementation.
4
3
2
1
NA
5. Rate the overall quality of the contractor’s on-going technical Capablililty.
4
3
2
1
NA
6. Rate the overall quality of the contractor’s billing procedures, billing accuracy and resolution of billing discrepancies.
4
3
2
1
NA

Please provide comments on any of the above “Level of Service” items. (Use additional sheets if necessary.)

B. Satisfaction with the Product

1. Timeliness of the deliverables
4
3
2
1
NA
2. Deliverables consistent with what was promised.
4
3
2
1
NA
3. Responsiveness to requests for revisions or changes
4
3
2
1
NA
4. Audit trail.
4
3
2
1
NA

Please provide comments on any of the above “Satisfaction” items. (Use additional sheets if necessary.)

C. Would you do business with this contractor again?

If no, please explain. (Use additional sheets if necessary.)

4 Excellent; 3 Good; 2 Satisfactory; 1 Unsatisfactory; NA Not applicable

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