Questions_and_Answers.docx

Chapter 4 - Solicitation Documents October 2004 Questions and Answers Solicitation number 19BE2018Q0004 Mobile Phone Services

The attached questions were submitted:

1. Question: Which countries are concerned by the data roaming volume on page 28?

Answer: See Amendment 0001, dated December 5, 2017, to Section 1 – Attachment 4 to Description /Specifications/Performance Work Statement – Overview of data – National data and data – Roaming

Top 20 countries for Data – Roaming in Europe France

Germany

Netherlands

Spain

Italy

United Kingdom

Austria

Iceland

Denmark

Luxembourg

Poland

Ireland

Hungary

Switzerland

Portugal

Belgium

Romania

Norway

Greece

Montenegro

Top 20 countries for Data – Roaming in the Rest of the World United States

South Africa

United Arab Emirates

Peru

Jordan

Swaziland

Oman (Sultanate of)

Lebanon

Ethiopia

Kuwait

Kazakhstan

Vietnam

Egypt

Cuba

Zambia

Azerbaijan

Nepal

Nicaragua

Turkey

Argentina

2. Question: Page 4, Service rate subscriptions plan Unlimited calls in Belgium and the EU. Is it limited to the calls in roaming or are we talking about a pricing plan with unlimited calls in Belgium and unlimited calls to the EU as well?

Answer: See Section 1 Continuation to SF-1449 RFQ Number 19-BE2018Q0004, Prices, Block 23, III.A.5: Service Rate Subscription Plan:

5.1 Please submit Service Rate Subscription Plans with unlimited calls to all fixed and mobile networks in Belgium and the EU.

3. Question: Page 20, para. 1.11 Detailed Billing Regarding the monthly breakdown in CSV format is there a required support in order to send these files? Could we send them electronically?

Answer: See Section 1 – Continuation to SF-1449 RFQ number 19BE2018Q0004 Indefinite Delivery/Indefinite Quantity Contract, Schedule of Services, Block 20, paragraph 1.11 Detailed Billing.

1.11.1 The U.S. Embassy will provide an email address to which the files can be sent. The files have to be submitted electronically.

4. Question: Page 21, 1.11 Detailed Billing Do you need this specific code if a bundle with a flat fee is provided and the calls are unlimited? If required this could be interesting for the calls to the USA and the Rest of the World. Please send your point of view. Is this option required and important for the U.S. Embassy?

Answer: See Section 1 – Continuation to SF-1449 RFQ number 19BE2018Q0004 Indefinite Delivery/Indefinite Quantity Contract, Schedule of Services, Block 20, 1.11 Detailed Billing.

1.11.3 The caller shall only be required to enter the specific code, to identify when a personal call or SMS is being dialed, for non EU calls/SMS. This option will facilitate the financial management center in separating out personal from official calls/SMS.

5. Question: In the different needed profiles, you are talking about unlimited SMS. Do you mean SMS worldwide or Belgium & EU?

Answer: See section 1 Continuation to SF-1449 RFQ Number 19-BE2018Q0004, Prices, Block 23, III.A, III.B, III.C, III.D, III, E, paragraphs 5.1, 5.2 and 5.3 (Service Rate Subscription Plans):

Unlimited SMS to all network providers applies to Belgium and the EU.

6. Question: If you don’t need the escape code anymore, do you still need a split invoice or can you invoice everything at the embassy?

Answer: See Section 1 – Continuation to SF-1449 RFQ number 19BE2018Q0004 Indefinite Delivery/Indefinite Quantity Contract, Schedule of Services, Block 20, 1.11 Detailed Billing.

1.11.1 The contractor is required to submit a split invoice and to provide a monthly breakdown for each billing group (list provided by the COR) of calls made by individual numbers in CSV format.