Scope_IHS_Network_Equipment_Maintenace_Finalized.docx

Network Hardware, Software & Subscription Services Annual Renewal

Indian Health Service Office of Information Technology

Network Equipment Maintenance

Hardware, Software and Subscription Services

Table of Contents

Introduction The Indian Health Service (IHS) uses a range of hardware and software devices for network connectivity. They include Cisco routers, switches, firewalls, servers, wireless controllers, network management applications and Computer Associates (CA) Technologies Network Flow Analysis network monitoring software.

IHS requires a maintenance contract to provide hardware, software and subscription support coverage for Cisco equipment and CA Technologies network monitoring software.

Maintenance Coverage Required

· Access to Cisco’s Technical Assistance Center (TAC) for technical support.

· Access to Computer Associates TAC for technical support.

· Next business day replacement for defecting hardware components.

· Software updates for both major and minor software releases.

· Software Application Support Service with Upgrades (SASU) for relevant products.

· Software subscriptions renewals/updates for relevant products.

Service Coverage Period and Duration Service coverage duration is for 12 months and should begin on September 29, 2018.

Information to Include in Responses Vendors should include the following information in their response.

· Identify any hardware and software items that have reached end of support status from the vendor and no support is available; or will reach end-of-support status before September 28h 2019.

· Indicate any hardware and software items that cannot be quoted for coverage and include an explanation on why coverage cannot be provided.

Third Party Maintenance Coverage Vendors must be authorized Cisco or Computer Associates partners and eligible to quote the costs for Cisco and Computer Associates provided coverage.

Third party maintenance coverage shall not be considered.

Hardware & Software Requiring Coverage This section lists the hardware, software and subscriptions requiring coverage.

· The address for equipment located in Albuquerque is:

· 1011 Indian School Rd. N.W Albuquerque NM 87104

· The address for the equipment located in Rockville MD is:

· 5600 Fishers Lane, Rockville, MD 20857 Routers

Switches

Security Appliances and Software

· Firewalls. IHS required Hardware and Software and Subscription coverages (8x5 NBD).

· FirePower Subscription Services. IHS currently has four Cisco ASA5555X firewalls with four Firepower IPS & AMP licenses. IHS requires service subscription renewals for Firepower IPS and AMP on four ASA5555X firewalls. After contract award, the vendor must contact IHS to discuss subscription initiation dates.

· Software support for Firepower Management Center (FMC). IHS currently use a virtual edition of FMC (FS-VMW-SW-K9) and requires annual maintenance coverage (CON-ECMU-VMWSW10).

Wireless Devices

Cisco Identify Services Engine (ISE)

IHS currently operates Cisco ISE on two SNS-3415-K9 servers with Base and Plus licenses expiring on October 9th 2018. Annual support coverage is required for hardware and software.

IHS requires a 1 year 1,000 Endpoint Plus subscription license for Cisco ISE

· Vendors can quote L-ISE-PLS-S-1K and/or C1-ASACCESS-TERM equivalent.

Cisco Unified Communications

IHS currently operates Unified Communications on two BE7M-M4-K9 servers. Annual support coverage is required for hardware and software.

Cisco Prime Software

IHS currently uses the virtual edition of Cisco Prime with 100 Lifecycle and 50 Assurance licenses. Annual software support coverage for TAC and software updates is required.

Cisco LiveAction Subscription

IHS requires a 1 year subscription for LiveAction LiveNX to support 25 devices.

· S-SP-LA-E-25-K9

CA Technologies - Network Flow Analysis IHS currently has the virtual edition of CA Technologies Network Flow Analysis software (200 Interfaces) under contract 40226619. Annual software support coverage for software updates is required.

· RPTANL990-M (200 Interfaces) Indian Health Service Office of Information Technology For Internal Use Only

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