Final_SOW_for_licenses_software-_Social_Media.pdf

Statement of Work

For

Software Platform

Office of Preparedness and Emergency Operations

Office of the Assistant Secretary for Preparedness and Response (ASPR)

U.S. Department of Health and Human Services (HHS)

1.0 Background

The Department of Health and Human Services (HHS) Office of the Assistant Secretary for

Preparedness and Response (ASPR) is a leader in preparing the nation and its communities to respond to and recover from public health and medical disasters and emergencies. The 2006

Pandemic and All-Hazards Preparedness Act (PAHPA), reaffirmed by the 2013 Pandemic and

All-Hazards Preparedness Reauthorization Act (PAHPRA), established the ASPR as the principal adviser to the HHS Secretary responsible for providing integrated policy coordination and strategic direction with respect to all matters related to public health, medical preparedness, and deployment of the federal response for public health emergencies and incidents. ASPR’s mission is to lead the country in preparing for, responding to, and recovering from the adverse health effects of emergencies and disasters by supporting our communities’ ability to withstand adversity, strengthening our health and response systems, and enhancing national health security.

The National Health Security Strategy (NHSS) intends to refocus the patchwork of disparate public health and medical preparedness, response, and recovery strategies. The NHSS ensures that the nation is prepared for, protected from, and resilient in the face of health threats or incidents with potentially negative health consequences. This refocusing strengthens the community, integrates response and recovery systems, generates a framework for accountability and continuous quality improvement, and creates seamless coordination between all levels of the medical system. The NHSS provides a common vision for how the nation will achieve national health security.

Under the NHSS, ASPR’s areas of program emphasis are:

1. Enhancement to the State and local medical and public health preparedness - primarily health departments and hospitals;

2. Development and use of National and Departmental policies and plans relating to the response to public health and medical threats and emergencies (e.g., Emergency Support Function (ESF)

#8 of the National Response Framework (NRF), Homeland Security Presidential Directives

(HSPD) #5, #8 and #10, HHS’s Concept of Operations Plan for Public Health and Medical

Emergencies (CONOPS) and the Incident Response Coordination Team (IRCT);

3. Coordination with relevant entities inside and outside HHS such as State, local and Tribal, Regional and Federal public health and medical officials, the Departments of Homeland Security

(DHS), Defense (DOD), Veterans Affairs (VA), Justice (DOJ), the Homeland Security Council

(HSC), other ESF #8 partner organizations and others within the National security community;

4. Rapid public health and medical support to Federal, State, local and Tribal governments who may be responding to incidents of national significance or public health and medical emergencies;

5. Coordination and participate in research, development and procurement activities related to public health emergency medical countermeasures destined for the Strategic National Stockpile.

6. Leadership in international programs, initiatives, and policies that deal with public health emergency preparedness and response related to naturally occurring threats such as infectious diseases and deliberate threats from biologic, and chemical and radiation sources; and

7. Leadership and oversight on medical, science, and public health policies, issues, and programs.

ASPR’s Office of Emergency Management (OEM) is directly involved in the execution of many of ASPR’s NHSS program areas. In particular, OEM is integral to ASPR’s ability to provide rapid public health and medical support to Federal, State, local and Tribal governments who may be responding to incidents of national significance or public health and medical emergencies.

The Office of Emergency Management is responsible for developing operational plans, analytical products, and training and readiness exercises to ensure the preparedness of the OEM, HHS, the Federal Government and the public to respond to domestic and international public health and medical threats and emergencies. OEM’s Divisions and the programs under it come together to support HHS’ lead role in Emergency Support Function (ESF) 8 of the National

Response Framework (NRF), and for the Health and Social Services Recovery Support Function

(RSF) of the National Disaster Recovery Framework (NDRF). When a disaster overwhelms a community, the ASPR Office of Emergency Management (ASPR/OEM) provides medical care and delivers medical supplies to assist state and local communities in treating people affected by the event. ASPR/OEM helps local communities’ health care systems by enhancing their ability to maintain health care operations, even in the face of an emergency. They accomplish this by providing resources to communities which enable them to facilitate disaster planning efforts and ensure the health care system can properly respond to threats to their infrastructure. The

ASPR/OEM provides resources and expertise to prepare communities for public health and medical emergencies through engaging health care system partners and volunteers from local communities. ASPR/OEM also coordinates health and social service recovery efforts for communities which have been affected by a disaster. ASPR/ OEM continuously supports direct and open communication with all federal, state, local, tribal, territorial and non-governmental organization stakeholders. ASPR/OEM provides decision-makers with in-depth information and analysis of trends to better respond to a public health or medical emergency. ASPR/OEM accomplishes this by providing tools for the United States Government (USG), state and local health departments and other entities to track public health and medical emergencies in a specified community.

ASPR/OEM’s ability to mount a rapid public health and medical response to emergencies requires robust monitoring and detection capability. ASPR/OEM Operation’s personnel staff the

HHS Secretary’s Operations Center and provides 24/7 monitoring and detection for situations that may warrant a federal response. This capability is achieved through a variety of mechanisms including sustained federal interagency information sharing, specific threat warning systems such as the USGS earthquake notification service, as well as various HHS Operating Division public health surveillance systems used by the Centers for Disease Control and Prevention, and

Food and Drug Administration.

2.0 Objective

The objective of this contract is to establish ASPR/OEM access to software platform for use by

Operations personnel in the HHS Secretary’s Operations Center.

3.0 Scope

The contractor shall provide account access to software platform.

4.0 Period of Performance:

1 year (12 months) from award date.

5.0 Contract Type:

Firm Fixed Price

6.0 Tasks

The contractor shall provide 27 software licenses for access to the software platform.

6.1 Software Platform

Task: The contractor shall provide accounts in the form of licenses for access to software platform for use by ASPR OEM personnel.

Deliverable: Provide 27 accounts (licenses) for access to software platform beginning on the first day of the contract term and continuing for the full contract term. The full capability should be delivered immediately at the start of the contract term.

Provide access 24 hours per day, 365 days per year with greater than 99% uptime.

Upon request provide in person, end user training no more than 3 times per year.

Respond to technical questions and personnel access issues within 72 hours of request.

Real-Time Alerting on breaking news and events, discovered in public tweets posted on

Twitter social media platform, in real time.

Any real-time breaking news event alert must be accompanied by estimated event location, an event summary to make social media language signals more understandable, and the ability to see and receive a chronological set of unique, related event updates.

The system must ingest every publicly available tweet in real time and conduct algorithmic analysis on every public Tweet to filter out low-quality and duplicative signals, and cluster like signals into unique, breaking news alerts.

Automatically translate every breaking news alert into English.

The source of every breaking news alert must be categorized and scored in order to help determine the veracity of each breaking news alert.

Push real-time alerts on breaking news and events for News Topics, News Categories, Region, and Alert Priority Level without requiring the input of keywords, hashtags, @handles, or phrases.

Ability to customize each account to the user’s specific news alert preferences.

Provide Alerts on three priority levels and customized geographic parameters via internal notification algorithms.

Alert delivery via web-browser user interface (UI), web UI pop-up windows, and email notification.

Provide system access via native iOS and Android mobile applications in the Apple

AppStore and Google Play Store.

The vendor must be a certified Twitter Official Data Partner

(https://partners.twitter.com/en/find-a-partner.html).

7.0 Personnel

The contractor shall provide the resources to enable the HHS staff to ask questions and provide feedback on the data service and the applications provided. This shall be provided by appointing a specific point of contact who is available during traditional business hours to provide assistance.

8.0 Deliverables

The following table provides a list of the deliverables for each task specified under paragraph 6 of this statement of work.

Task

SOW Format Delivery

Platform

Account

Access

Para 6.1 Software License to the software platform provided on first day of contract period and continuing for 365 days post award.

508 COMPLIANCE

The awarded contract will be subject to Section 508 compliance. Section 508 of the

Rehabilitation Act of 1973 (29 U.S.C. 794d) requires Federal agencies to purchase electronic and information technologies (EIT) that meet specific accessibility standards. This law helps to ensure that federal employees with disabilities have access to, and use of, the information and data they need to do their jobs. Furthermore, this law ensures that members of the public with disabilities have the ability to access government information and services. There are three regulations addressing the requirements detailed in Section 508. The Section 508 technical and functional standards are codified at 36 CFR Part 1194 and may be accessed through the Access Board’s Web site at http://www.access-board.gov. The second regulation issued to implement Section 508 is the Federal Acquisition Regulation (FAR). FAR Part 39.2 requires that agency acquisitions of Electronic and Information Technology (EIT) comply with the Access Board’s standards. The entire FAR is found at Chapter 1 of the Code of

Federal Register (CFR) Title 48, located at http://www.acquisition.gov. The FAR rule implementing Section 508 can be found at http://www.section508.gov. The third applicable regulation is the HHS Acquisition Regulation (HHSAR).

Regardless of format, all Web content or communications materials produced for publication on or delivery via HHS Web sites - including text, audio or video - must conform to applicable

Section 508 standards to allow federal employees and members of the public with disabilities to access information that is comparable to information provided to persons without disabilities. All contractors (including subcontractors 1) or consultants responsible for preparing or posting content intended for use on an HHS-funded or HHS-managed Web site must comply with applicable Section 508 accessibility standards, and where applicable, those set forth in the referenced policy or standards documents below. Remediation of any materials https://partners.twitter.com/en/find-a-partner.html http://www.access-board.gov/ http://www.acquisition.gov/ http://www.section508.gov/ that do not comply with the applicable provisions of 36 CFR Part 1194 as set forth in the SOW or PWS, shall be the responsibility of the contractor or consultant retained to produce the Web-suitable content or communications material.

Prime contractors may enter into subcontracts in the performance of a Federal contract, but the prime remains obligated to deliver what is called for under the contract.

References:

HHS Policy for Section 508 Electronic and Information Technology (E&IT) (January 2005):

https://www.hhs.gov/ocio/policy/508_policy.html

HHS ASPA Web Communications Division Web site:

http://www.hhs.gov/web/policies/index.html

US General Services Administration (GSA) Section 508 Web site:

http://www.section508.gov/index.cfm https://www.hhs.gov/ocio/policy/508_policy.html http://www.hhs.gov/web/policies/index.html http://www.section508.gov/index.cfm