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Quality Assurance Surveillance Plan (QASP) Respond to the following tasks according to the support agreement:
| MEASUREMENT GROUP |
| Web Applications and Websites must be delivered on time |
| Performance Measure |
| Project Delivery |
| Objective |
| Measurement of the performance of the contractor in delivering developed web applications and websites with acceptable time frame. |
| Deliverable |
| Website and Web App |
| AQL |
| Acceptable - All project deliverables are provided within 10% variance of the date scheduled and agreed upon between the Web Services Manager and Project Manager. |
Exceeded - All official reports are delivered more than 1 day in advance of the date scheduled.
The project scheduled delivery date compared to the actual completed report deliver date.
| Frequency |
| At project delivery |
Customer Satisfaction with Scheduled Reports is reported in the "Final Project Summary Report".
| Surveillance |
| Project plan will include a Gantt chart for project schedule |
| Notes: |
| Delays not under contractor control are not included in Quality Level calculation. |
| MEASUREMENT GROUP |
| System Documentation must be delivered in complete form |
| Performance Measure |
| System Documentation (Technical Guides, User Manuals and Plans) |
| Objective |
| Measurement of the performance of the contractor in delivering required internal documentation to include system technical guides, user manuals and plans. |
| Deliverable |
| Technical Guides, User Manuals and System Plans |
| AQL |
| Acceptable - 95% of maintained system documentation is reviewed, modified and delivered within 7 work days of its scheduled due date; no scheduled documentation updates are delivered more than 14 work days after its scheduled due date. |
Exceeded – 95% of maintained system documentation is reviewed, modified and delivered by their due date; no scheduled reports are delivered more than 7 work days after due date.
| Frequency |
| Review due to Contracting Officer Representative (COR) Annually |
All updates to documents posted within 30 days of significant changes
| Surveillance |
| A formal review by the COR at the time each scheduled document is delivered and approved. |
| Notes: |
| Documentation required and outlined in the PWS tasks. |
| MEASUREMENT GROUP |
| Program / Project Management must receive acceptable deliverables |
| Performance Measure |
| Program / Project Management – Contractual Deliverables |
| Objective |
| Measurement of the performance of the IHS contractor in delivering required contractual deliverables to the Program Manager and IHS customers as scheduled with acceptable quality (as determined by the Service Level Agreement (SLA)). The SLA is the document that defines what is expected in terms of each web element that might require assistance, ranging from web services request submission to a minor content change. |
| Deliverable |
| Program / Project Management – Contractual Deliverables |
| AQL |
| Acceptable - 95% of deliverable requirements are met within 5 work days of scheduled date and are acceptable to the Program Manager. |
Exceeded - 98% of deliverable requirements are met within 5 work days of scheduled date and are acceptable to the Program Manager.
| Frequency |
| Review due to COR Annually |
All updates to documents posted within 30 days of significant changes
| Surveillance |
| For each deliverable, the actual completion date is compared to the due date and accepted by the Program Manager. The Actual completion date is also logged with the number of elapsed days (if any) after the scheduled due date and reasons for exception. |
| Notes: |
| Schedule (WBS) of Contractor operational activities / Key Deliverables |
Schedule and PMB for all DME projects Periodic Operational Status / Progress Report System Performance Reports Periodic Problems/Issues reports Operation Cost and Earned Value Reports Other information for the CPIC, HHS, OMB 53 & 300 processes Program Change Management Plan (As directed by COR and scheduled in the Project Management Plan) Risk Management Plan (As directed by COR and scheduled in the Project Management Plan) Communications Plan (As directed by COR and scheduled in the Project Management Plan) Current versions of all documentation both hardcopy and online Technical documentation is updated within 5 days of a minor change to IHS.gov infrastructure or within 30 days of a new or significant change to IHS.gov infrastructure.
| MEASUREMENT GROUP |
| System Security must be maintained by the contractor |
| Performance Measure |
| Compliance with Security Requirements |
| Objective |
| Measurement of the performance of the contractor in maintaining IHS Federal Security requirements. http://www.ihs.gov/oit/index.cfm?module=dsp_oit_its_lrp |
| Deliverable |
| Security Continuous Monitored Certification |
Acceptable Quality Level (AQL) Acceptable - 95% of Security requirements are met within 5 work days of agreed upon date with OIT Security and are acceptable.
Exceeded - 98% of Security requirements are met within 5 work days of agreed upon date with OIT Security and are acceptable
Delivered to the COR
| Surveillance |
| For each deliverable, the due date (Information Systems Security Officer (ISSO) approved) is monitored against the actual completion date to note the number of elapsed days (if any) after the due date and reasons for delays or ISSO non- acceptance. |
| Notes: |
| Certification & Accreditation documentation |
Security Incident Reports Security weaknesses tracking Correction Plan for Identified Weaknesses Implementation of corrections System User Accounts Verification