Attachment_A_-_Performance_Work_Statement_GM_Janititorial_R2_0002.pdf

PERFORMANCE BASED STATEMENT OF WORK

PROJECT TITLE: JANITORIAL SERVICES, GREEN MOUNTAIN POWERPLANT,

COLORADO-BIG THOMPSON PROJECT, COLORADO

1. SECTION C-1 - GENERAL

1.1. BACKGROUND.

Reclamation anticipates award of a purchase order for janitorial services at the Green Mountain Powerplant, which is located near Heeney, Colorado in Summit County.

One of the largest and most complex natural resource developments undertaken by Reclamation is the Colorado-Big Thompson Project. This project spreads over approximately 250 miles in Colorado and provides supplemental water for irrigation, municipal and industrial use, hydroelectric power, and water-oriented recreation opportunities. Major features of the project include dams, dikes, reservoirs, powerplants, pumping plants, pipelines, tunnels, transmissions lines, substations, and other associated structures. One of the 15 interconnected powerplants in the Western Division system is the Green Mountain Powerplant. Green Mountain Powerplant provides water flow to the Blue River and provides for the generation of hydroelectric power.

The work required under the purchase order is to keep the powerplant clean for use by Reclamation employees and to have a neat indoor and outdoor appearance representing Reclamation to external customers who enter the building. The contractor must recognize that the timely and accurate performance of these services is a vital and mandatory requirement of the purchase order.

1.2. SCOPE OF WORK.

The contractor shall furnish all labor, materials, transportation, cleaning supplies (except as outlined in section 3.3, paragraph 1), equipment, and supervision to satisfactorily perform janitorial services as specified. The contractor shall perform in accordance with the standards as defined in Section C-5 of this Performance Work Statement (PWS).

1.2.1. ESTIMATED SQUARE FOOTAGE. The Government has estimated the number of square feet of floor space and the contractor shall make no claim against the Government for any excess or deficiency therein. There is a total of approximately 15,500 square feet.

Throughout the life of this purchase order, the contractor is encouraged to continuously seek ways to incorporate innovative and emerging technologies that in the most economic and efficient manner improve mission performance.

1.3. CONTRACTOR PERSONNEL.

1.3.1. CONTRACTOR’S ADMINSTRATION PERSONNEL. The contractor shall designate a representative in accordance with the clause at GP-3, included in Section G.

Attachment A

The contractor’s administration personnel shall have the authority to act for the contractor on all matters relating to daily operation of the resultant purchase order. The contractor’s representative shall be able to read, write, speak, and understand the English language.

1.3.2. EMPLOYEES. The contractor shall furnish qualified, experienced, drug-free, and safety-oriented personnel to perform the services under this purchase order. Employees shall promptly correct unsafe working conditions or report them to the Contracting Officer (CO), Quality Assurance Evaluator (QAE), or other proper authority. Employees shall report all accidents or injuries, no matter how minor they may seem.

Additionally, this requirement is subject to the applicable Department of Labor wage rates under the Service Contract Act of 1965. If Reclamation exercises any option periods, the CO will furnish updated wage determinations issued by the Wage and Hour Division at the beginning of each renewal option period. The contractor shall be responsible for paying employees under this purchase order the required minimum monetary wages and fringe benefits.

1.4. SAFETY AND HEALTH REQUIREMENT.

The contractor shall comply with the safety and health requirements of Reclamation Clause WBR 1452.223-81 incorporated in Section I. The contractor shall submit a written safety program in the form and time intervals prescribed in Section 3 of “Reclamation Safety and Health Standards.” The “Reclamation Safety and Health Standards” is available electronically at http://www.usbr.gov/ssle/safety/RSHS/rshs.html. At a minimum, the contractor’s safety plan shall address the following sections of the RSHS:

• Section 2-General Requirements,

• Section 3-Contractor Requirements,

• Section 4-Work Planning,

• Section 5-Medical Services and First Aid,

• Section 6-Emergency Plans,

• Section 7-Occupational Health,

• Section 8-Personnel Protective Equipment,

• Section 10-Fire Prevention and Protection -o The contractor’s commitment and methods to exercise fire prevention at all times.

Janitor closets shall be kept clean and free from odors and fumes. The contractor shall use and store all combustible material in a safe manner. The contractor shall report any fire hazards to the Government representative in charge of the building and, if possible, http://www.usbr.gov/ssle/safety/RSHS/rshs.html correct them. In the event of a fire, call Emergency Number (911) to report the fire, and notify the Government representative in charge of the building (970-724-3538).

• Section 11-Material Handling, Storage, and Disposal,

• Section 13-Walking and Working Surfaces, and

• Section 17-Power Tools.

1.5. SECURITY OR ACCESS REQUIREMENT.

Reclamation will have onsite representation throughout the duration of the purchase order. As such, Reclamation has determined that Personal Identity Verification (PIV) is not applicable to this requirement. The Government will not allow contractor personnel, including subcontractors, to have unsupervised access to the facility.

The contractor shall comply with the security requirements of Clause GP-7, incorporated in Section H, and Reclamation Clause WBR 1452.237-80, incorporated in Section I. As such, at least 10 days prior to arriving onsite the contractor shall submit a list of the names of all contractor and subcontractor employees that will be working under the purchase order. This list must include a legible photocopy of each employee’s driver’s license. Additionally, the contractor shall submit a list of all contractor vehicles and equipment that the contractor will bring to the worksite. For each vehicle, the list shall include the year, make, model, color, license plate number, and state of issuance.

During any national emergency, the contractor and employees may be subject to additional screening for security purposes by Governmental agencies charged with the security of the nation. No person who has been found unacceptable by such screening shall be employed in the performance of this purchase order.

1.6. CONTRACTOR QUALITY CONTROL.

1.6.1. QUALITY CONTROL PLAN. The contractor and not the Government is responsible for the management and quality control actions necessary to meet the quality standards set forth by the purchase order. As such, the contractor shall establish and maintain a Quality Control Plan (QCP) to ensure they achieve the requirements of the purchase order.

The contractor shall furnish one copy of the contractor’s QCP to the CO and the QAE within 10 days after the post award conference. The QCP shall be a specific plan for the services required under the purchase order. At a minimum, the contractor’s QCP shall address the following items:

• Methods - The contractor's methods for identifying and preventing deficiencies in the quality and timeliness of services performed before the level of performance becomes unacceptable.

• Performance Inspections - The contractor's inspection system that covers all the services listed in the Performance Requirements Summary Table (PRST). The inspection system must specify if the contractor will inspect the services on a scheduled or unscheduled basis, how frequently the contractor will accomplish the inspections, and the title(s) of the individual(s) who will perform the inspections.

• Records - An example of written or electronic database records of all inspections conducted by the contractor and any necessary corrective actions taken. The records shall be made available to the CO, as requested, during the term of the

1.6.2. GOVERNMENT REVIEW OF QCP. The contractor shall develop and submit the QCP for Government review and acceptance. The Government’s acceptance of the QCP does not relieve the contractor of their responsibility to perform services that conform to the purchase order requirements.

If the Government finds the contractor's plan to be adequate, the Government will accept the plan. The contractor then uses their QCP to guide and document the implementation of the required management and quality control actions to achieve the specified results.

If the Government finds the contractor's plan to be inadequate as submitted, the Government will identify the deficiencies to the contractor in writing. The contractor shall correct all identified deficiencies and submit a revised contractor QCP.

1.7. GOVERNMENT’S QUALITY ASSURANCE SURVEILLANCE PLAN.

Reclamation has developed a Quality Assurance Surveillance Plan (QASP) for the services required under this PWS, as required by FAR Subpart 37.6. The primary intent of this plan is to provide the Government’s Quality Assurance Evaluator (QAE) a basis for evaluating the quality of performance the contractor provides during the life of the purchase order. The QASP is not a part of the purchase order nor is it intended to duplicate the contractor’s QCP. The Government has provided an informational copy of the QASP under Appendix A of this PWS. The Government is providing this copy to support the contractor’s efforts in developing a QCP and for providing the contractor an opportunity to comment and propose innovative solutions for the Government’s QASP. The QASP is to be a living document that the Government should revise or modify, as circumstances warrant.

1.7.1. QUALITY ASSURANCE EVALUATOR (QAE). Prior to the commencement of onsite work, the CO will designate the QAE in writing to act as the authorized representative, which assists in the technical administration of the purchase order. The CO will not authorize the QAE to make any contractual commitments, or to authorize any contractual changes on the Government’s behalf. If any doubt exists as to the extent of the authority of the QAE, the contractor shall contact the CO for guidance before taking action on the matter.

1.8. PERIOD OF PERFORMANCE.

The Government anticipates that the term of the purchase order shall be from August 1, 2024 – July 31, 2025, plus four 1-year option periods. Reclamation will exercise such option periods at the Government’s discretion.

1.8.1. NORMAL HOURS. Janitorial services shall be performed between the hours of 6:30 a.m.

and 4:00 p.m., Monday thru Thursday, holidays excluded. However, the above hours may be flexible at the discretion of the CO or their designated QAE.

1.8.2. RECOGNIZED HOLIDAYS. The contractor is not required to provide service on recognized Federal holidays established by Federal law (5 U.S.C. 6103). A schedule of the recognized holidays can be found at the following website:

http://www.opm.gov/Operating_Status_Schedules/fedhol/2013.asp .

1.8.3. SPECIAL EVENTS (S) / EMERGENCIES. On occasion, the contractor may be required to provide additional or limited services as a result of an unforeseen circumstance or combination of circumstances. The contractor’s responsibilities for such services are described in Section C-5.

1.9. CONSERVATION OF UTILITIES.

The Government will furnish lights, power, and water from regular outlets in the facilities. The contractor shall instruct all employees in utility conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

1.10. DOCUMENTATION AND RECORDS.

All documentation, records, and schedules as described in this PWS that are the responsibility of the contractor, are the property of the Government. The contractor shall turn over such documentation to the Government upon completion or termination of the purchase order. All records are subject to the Freedom of Information and Privacy Acts. As such, the Government will handle any requests for release of any records accordingly.

http://www.opm.gov/Operating_Status_Schedules/fedhol/2013.asp

2. SECTION C-2 - DEFINITIONS

2.1.1. AS DIRECTED, AS REQUIRED, AS PERMITTED, APPROVAL, ACCEPTANCE.

Terms that indicate that direction, requirement, permission, approval, or acceptance by the Contracting Officer are intended unless stated otherwise.

2.1.2. CLEAN. The absence of bottles, cloudy film, cobwebs, coffee grounds, debris, dirt, dust, discarded materials, encrustation, fingerprints, graffiti, grease, grime, gum, ink, litter, marks, mold, odors, oil, pieces of paper, rust, scale, scum, smudges, spillage, spots, stains, watermarks, tape, tar, trash, residue, or any other extraneous matter on all surfaces or objects in order to present a lustrous appearance, as applicable, and an overall appearance of cleanliness.

2.1.3. CONTRACTING OFFICER (CO). A duly appointed person with the authority to enter into, administer or terminate purchase orders, and to make findings and determinations on behalf of the United States Government. This is the only individual authorized to change the purchase order or any of the requirements stated herein.

2.1.4. CONTRACTOR. The individual, partnership, company or corporation responsible for the duties and responsibilities under the purchase order. The term also covers requirements for any subcontractor. The contractor is ultimately responsible for ensuring that all subcontractors comply with the terms and conditions of the purchase order.

2.1.5. CUSTOMER FEEDBACK. A method of surveillance the Government may use in the administration of the Government’s Quality Assurance Surveillance Plan. Under this level of monitoring, the Government reviews firsthand information from the actual users of the service.

The Government will use feedback to supplement other forms of evaluation and assessment.

2.1.6. DEFICIENCY. A shortcoming in the quality or state of services performed.

2.1.7. DEFECTIVE SERVICE. A unit of service which contains one or more defects, or non-conformance with specified requirements.

2.1.8. FREQUENCY OF SERVICE.

• Yearly - Services performed once during each 12-month period of the purchase order, specifically during the month of June.

• Semi-Annually - Services performed two times during each 12-month period of the purchase order, specifically during the months of September and April.

• Monthly - Services performed twelve times during each 12-month period of the

• Weekly - Services performed one time during each week of the purchase order.

2.1.9. INSPECTION. The critical examination of a facility, system or procedure to discover and remedy discrepancies and inefficiencies.

2.1.10. MAJOR DEFICINCY. Any service feature which would cause the contractor to be determined unacceptable.

2.1.11. PERFORMANCE REQUIREMENTS. Tasks to be performed by the contractor.

2.1.12. PERFORMANCE REQUIREMENTS SUMMARY TABLE (PRST). An outline of purchase order requirements that identifies the key service outputs that will be inspected or surveyed by the Government, and related performance standards and method(s) of performance assessment and surveillance.

2.1.13. PERFORMANCE STANDARD. The desired results, expressed by the Government, expected from performance of purchase order services, to satisfy the requirement.

2.1.14. PURCHASE ORDER DISCREPANCY REPORT. A formal letter produced by the CO upon receipt of a Quality Assurance Surveillance Checklist that documents the contractor is providing defective services. The letter will indicate if the Government will affect the price computation system in accordance with the Performance Requirements Summary Table and the Inspection of Services Clause in the purchase order.

2.1.15. QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements established in the Performance Work Statement (PWS).

2.1.16. QUALITY ASSURANCE EVALUATOR. A Government person designated by the

Contracting Officer, with authority to act within the scope of the delegated authority, including but not limited to, the surveillance and inspection of the contractor’s performance.

2.1.17. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized, written, “living” document outlining the Government’s methodology for monitoring contractor performance.

2.1.18. QUALITY CONTROL. Those actions taken by a contractor to ensure that contractor performance meets the requirements of the purchase order.

2.1.19. QUALITY CONTROL PLAN. An organized, writing document outlining the contractor’s methodology for ensuring contractor performance.

2.1.20. RANDOM SAMPLING. A method of surveillance the Government may use in the administration of the Government’s Quality Assurance Surveillance Plan. Under this level of monitoring, the Government prepares documentation on a regular and continual basis to assess the contractor's ongoing performance.

3. SECTION C-3 - GOVERNMENT-FURNISHED REQUIREMENTS

3.1. GENERAL.

The Government shall provide, without cost, the facilities, equipment, materials and information listed below. The contractor shall be liable for any loss or damage to Government property while in their possession, and shall be responsible for any damage to Government buildings or equipment occurring as a result of performance of the purchase order. The contractor shall understand that in the performance of the purchase order, the contractor is an independent contractor, and not an agent or employee of the United States.

3.2. SITE VISIT.

The Government strongly urges offerors to inspect the site where offerors are to perform the required services, and to satisfy themselves regarding all general and local conditions that may affect the cost of performance. In no event shall failure to inspect the site constitute grounds for a claim after award.

The Government will schedule a site visit. Offerors interested in attending the site visit must contact Mr. Travis Kummer at 970-724-3538. Attendees are to provide and wear safety boots, hard hats, and safety vests.

Reclamation will hold the organized site visit at the Green Mountain Powerplant, which is located at 0170 County Road 1813 in Silverthorne, Colorado (north of Heeney, CO).

3.3. GOVERNMENT-FURNISHED PROPERTY AND MATERIALS.

The Government will furnish toilet tissue, paper towels, trash bags, hand soap, and soap for dispensers in restrooms. Also, the Government will furnish lights, power, and water from regular outlets in the Green Mountain Powerplant. The contractor shall be responsible for the proper care and storage of these materials.

The Government will provide storage space (furnished janitorial storage closet). The Government will not permit wasteful or unauthorized use of Government-furnished materials. The contractor will not use Government-furnished materials for use outside of the job requirements of this purchase order.

The Government will not be responsible for the loss of or damage to the contractor's property while in storage on Government premises. All property found in the performance of this purchase order shall become the property of Green Mountain Powerplant, and must be turned in to the QAE.

3.4. POST AWARD CONFERENCE.

In accordance with Reclamation Clause WBR 1452.242-80, incorporated under Section G, the Government will hold a post award conference within 10 calendar days after award of the purchase order and prior to the beginning of any onsite work. The purpose of the post award conference will be to review the purchase order, the work to be performed, established safety requirements and procedures, and to clarify the work areas.

3.5. PERFORMANCE EVALUATION MEETINGS.

The contractor’s administration personnel may be required to meet with the QAE, as determined necessary, to discuss the contractor’s performance, to include actual or potential problems. All parties shall make a mutual good faith effort to resolve any issues. All parties to the discussion shall review and sign written minutes of the meeting. Should the contractor not concur with the minutes, the contractor shall state any areas of non-concurrence in writing to the CO within seven business days of receipt of the minutes. Whenever the CO issues a Purchase Order Discrepancy Report, the QAE will hold a meeting if the contractor requests such a meeting.

4. SECTION C-4 – CONTRACTOR-FURNISHED REQUIREMENTS

4.1. GENERAL.

Except for those items or services specifically stated to be Government-furnished in Section C-3, the contractor shall furnish all items (equipment, materials, cleaning supplies, incidentals, etc.) required to perform the tasks identified in this purchase order. All equipment used in the performance of the purchase order shall be of the type and durability used by professional janitorial firms and in good working condition. All equipment shall have adequate bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

All electrical equipment used by the contractor, or his/her employees, shall meet all applicable safety requirements. The equipment shall operate at full-rated performance levels using existing building circuits. It shall be the responsibility of the contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment that require power exceeding the capacity of existing building circuits.

4.2. COMPANY EXPERIENCE.

Company experience is an objective criterion that determines whether the contractor has or has not performed similar work. Therefore, the contractor shall furnish a list (no more than five) of Federal, State, local government, or commercial projects similar in scope, complexity, and magnitude to the work required under this solicitation that the contractor has completed within the last three years.

These projects must clearly demonstrate the contractor’s successful ability to accomplish projects in a timely and satisfactory manner. The “Company Experience Reference List” included in Section J of this RFQ is supplied as a recommended template for this information. At a minimum, the contractor shall provide the following information for each project:

• Name of the Customer (Government Agency or Commercial);

• Purchase order number, type, date, name of project;

• Description of the work;

• Initial purchase order amount and final purchase order amount; and

• Name, telephone number, and e-mail address of a point of contact for the customer that may be contacted to confirm and verify the information provided.

The Government may not evaluate references with incorrect or missing phone numbers and contact names, which may potentially result in a less favorable rating of the contractor’s offer.

4.3. GENERAL WORK PLAN.

The contractor shall provide a written work plan along with their initial offer. At a minimum, the written work plan shall address the following:

• A description of methods, procedures, and equipment the contractor will use to perform the tasks identified in this PWS;

• The contractor’s commitment to the use of biobased products;

• The contractor's procedures to meet employee health, safety, and environmental management practices; and

• Example checklists, forms, etc. to document when the contractor has completed the required work.

4.4. PAST PERFORMANCE.

Past performance is a subjective criterion that determines how well the contractor has performed similar work. Therefore, the Government will use the reference information provided under company experience to aid in the determination of past performance information. Additionally, contractors are strongly encouraged to have a “Past Performance Questionnaire,” contained in Section J of this RFQ, completed by at least 3 of the contractor’s previous customers. As it is a determining evaluation factor, offerors are strongly encouraged to inform previous customers of the importance of the timely submittal of the questionnaire. It is the offeror’s responsibility to ensure that the Government receives the recommended questionnaires by the time and date specified in the solicitation for Receipt of Quotes. Past Performance Questionnaires received after the time and date specified in the solicitation for Receipt of Quotes may not be evaluated; potentially resulting in a less favorable rating of the contractor’s offer.

The Government may also use past performance information obtained from other than the sources identified by the offeror. Information obtained from the Past Performance Information Retrieval System (PPIRS) database located at http://www.ppirs.gov is one of the sources that will be utilized.

PPIRS functions as the central warehouse for performance assessment reports received from several Federal performance information collection systems and is sponsored by the DOD E-Business Office and administered by the Naval Sea Logistics Center Detachment Portsmouth.

In accordance with FAR Part 15.305, in the case of an offeror without a record of relevant past performance or for whom information on past performance is not available, the offeror may not be evaluated favorably or unfavorably on the past performance evaluation factor.

4.5. BIOBASED CLEANING SUPPLIES.

The contractor shall comply with Section 9002 of the Farm Security and Rural Investment Act of 2002, Executive Order 13423, and the Federal Acquisition Regulation to provide biobased products.

Therefore, the contractor shall utilize products and material made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. The CO or their designated QAE must approve all supplies and material used in the performance of the purchase order.

Attachment A http://www.ppirs.gov/ cquiles Cross-Out

The contractor shall submit along with their initial offer a complete list of biobased products, indicating the name of the manufacturer, cost of each material and the intended use of each of the materials that are to be used in carrying out the requirements of the PWS. The following is an example list of products that may be used in this purchase order for which biobased products are available. The list is not all inclusive. It is desirable that the contractor supply the greatest number of biobased products listed meeting the health and environmental specifications.

Bathroom and Spa Cleaners Carpet and Upholstery Cleaners Drain Cleaners Floor Care Cleaners and Protectors Floor Care Sealers General Purpose Cleaners

Glass Cleaners Graffiti and Grease Removers Industrial Cleaners Lavatory Flushing Fluids Multi-Purpose Cleaners Wax Strippers

The winning contractor shall be required to submit a complete list of biobased products purchased to carry out the purchase order requirements. The contractor shall list volume used and total cost for each individual product. This information will be used for reporting purposes.

Contractors can find more information about the BioPreferred Program by visiting www.biopreferred.gov.

4.6. PRICING INFORMATION.

The contractor shall not include any allowance for contingencies that cover increased costs for adjustments contained in FAR Clause 52.222-43, Fair Labor Standards Act and Service Contract Act-- Price Adjustment (Multiple Year and Option Contract).

The contractor shall price the four option-year periods by assuming the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U.S. Department of Labor, for the base period of performance would equally apply to the four option periods. The Government has incorporated the base period minimum wage rates and fringe benefits in Section J.

If Reclamation exercises any option periods, the CO will furnish updated wage determinations at the beginning of each renewal option period to the contractor. The contractor shall be responsible for paying employees under this purchase order the required minimum monetary wages and fringe benefits. Additionally, the contractor shall notify the CO of any claimed increase in the contract price, contract unit price, or fixed hourly labor rates within 30 days after received the new wage determination. Such notice shall contain a statement of the amount claimed and any relevant supporting data that reflect the contractor's actual increase or decrease in applicable wages and fringe benefits, including payroll records. Any adjustment will be limited to increases or decreases in wages and fringe benefits and the accompanying increases or decreases in social security and unemployment taxes and workers’ compensation insurance, but shall not include any amount for general and administrative costs, overhead, or profit.

http://www.biopreferred.gov/

5. SECTION C-5 - SPECIFIC TASKS/SERVICES REQUIRED

5.1. GENERAL.

The specified frequency requirements are the minimum intervals for each of the described tasks. The contractor shall inspect and clean areas as needed to maintain a clean and neat indoor and outdoor appearance.

The contractor shall indemnify, save and keep harmless, the Government against any or all loss, cost, damage, claim, expense or liability whatsoever, because of accident or injury to persons or property of others occurring in connection with operations under the purchase order. The contractor agrees to comply with the workmen's compensation law of the state of Colorado and to secure public liability insurance with companies satisfactory to Reclamation. The contractor further agrees to exonerate, indemnify and hold harmless the United States from and against, and shall assume the responsibility for payment of all federal, state and local taxes or contributions imposed or required under employment insurance, social security, income tax laws and workmen's compensation law, with respect to the contractor's employees engaged in the performance of this purchase order.

The contractor shall provide experienced and qualified professional personnel to provide the services to include, but not limited to the tasks identified below. Throughout the life of the purchase order, the contractor is encouraged to continuously seek ways to incorporate innovative and emerging technologies that in the most economic and efficient manner improve mission performance.

The contractor must recognize that the timely and accurate performance of these services is a vital and mandatory requirement of the purchase order. Therefore, on-time performance of this work is required. The Government will allow the contractor to use a limited amount of emergency personal time for unforeseen events such as personal illness, immediate family member illness, etc. If the contractor needs to use emergency personal time, then they must contact the CO or the QAE as soon as possible, but no later than sixty minutes after the start of their shift. Failure to notify the Government may result in payment deductions as specified in Section C-5.6.

5.2. CONSTRAINTS.

The contractor shall comply with the rules and regulations governing public buildings and grounds and the following constraints:

• All contractor personnel proposed to work on the premises shall curb the amount of airborne dust. Therefore, the Government will not allow dry sweeping. The Government will permit vacuuming with a HEPA vacuum, wet mopping, or dry mopping with the use of dust-collecting cleaning products.

• All contractor personnel shall be safety-oriented and familiar with general safety and health guidelines.

5.3. PERFORMANCE CRITERIA.

The QAE will document acceptable and unacceptable purchase order performance. When the QAE considers the contractor's performance to be unsatisfactory, the QAE will report the information to the CO along with the recommendation of any applicable payment deductions.

The CO may require the contractor to explain, in writing, the cause of the poor performance, any corrective actions the contractor has already taken to obtain an acceptable level, and any future corrective actions the contractor will utilize to prevent unacceptable performance. Unacceptable performance may result in payment deductions as specified in Section C-5.6.

5.4. TASK NO. 1 – GREEN MOUNTAIN POWERPLANT SERVICES

5.4.1. WEEKLY SERVICES. The contractor shall perform the following tasks on a weekly basis at Green Mountain Power plant:

• Empty trash receptacles and waste baskets into refuse containers and wash the trash receptacles and waste baskets inside and out as needed, or as directed by the CO or their designated QAE.

• Clean all mirrors, frames, ledges, and partitions.

• Clean, remove stains, and disinfect all surfaces of washbasins, dispensers, toilets, urinals, and drinking fountains with acceptable germicidal disinfectants.

• Clean and disinfect toilet bowl seats on both sides.

• Clean and refill all dispensers in restrooms.

• Maintain an ample supply of Government-furnished towels, soap, and toilet tissues at all times in the restroom and inform the QAE at least 60 days prior to needing additional supplies.

• Clean restroom walls, enclosures, woodwork, and all floor surfaces. Maintain these areas free of soil marks, stains, and spills.

• Clean the lunch, kitchen area, and control room, including tabletops, microwaves, chairs, floors, sinks, and counter tops.

• Vacuum entrance rugs.

• Keep the outside trashcans and surrounding areas neat and orderly.

• Keep the main entrance to the building clean.

• Inspect and maintain all floors and glass.

• Keep porches, steps, and sidewalks free of trash and dirt.

• Clean and dust all office rooms (Control Room, Secretary’s office, Supervisor’s office and lunchroom). This includes cleaning and dusting all desk tops, table tops, chairs, floors, fixtures, window wells, copiers, book cases, file cabinets, print files, and Venetian blinds.

• Remove soil marks around light switches, doors and door frames, and marks from the walls and floors.

• Clean, dust mop and buff shine floors, stairways and entrance rugs on the 1st, 2nd, and 3rd floors as needed; about 15,500 square feet.

• Wet mop all restroom floors using a disinfectant.

• Sweep all entrances to the building

5.4.1.1. STANDARD. The contractor uses the appropriate equipment, tool, and chemicals that are in good operational condition for completing the required services in a satisfactory manner.

The contractor misses no more than two (2) days per month due to emergency personal time as addressed in C-5.1.

No more than three (3) tasks per month shall result in the need for service re-performance.

5.4.2. MONTHLY SERVICES. The contractor shall perform the following task on a monthly basis at Green Mountain Power plant:

• Wax and buff office floors, control room, lunch room, main entrance lobby, and generator floor. Strip old wax buildup as needed to maintain best appearance.

5.4.2.1. STANDARD. The contractor uses the appropriate equipment, tool, and chemicals manner.

The contractor shall perform the required services with no deviation in timeliness or quality.

5.4.3. SEMI-ANNUALLY SERVICE. The contractor shall perform the following task on a semi-annual basis at Green Mountain Power plant. The anticipated period of performance is every September and April but may be flexible at the discretion of the CO or the designated QAE.

• Clean plant windows inside and out; including removing screens.

5.4.3.1. STANDARD. The contractor uses the appropriate equipment, tool, and chemicals

5.4.4. YEARLY SERVICES. The contractor shall perform the following task on a yearly basis at Green Mountain Power plant. The anticipated period of performance is every June but may be flexible at the discretion of the CO or the designated QAE.

• Completely strip all old wax buildup from all visible floor surfaces, mop boards, and from those floor surfaces that can be exposed by the removal of non-fixed furnishing once a year. Remove all residue, re-wax, and buff shine without damage to the floor surfaces. The stripping chemical(s) used shall meet the specifications for the type of finish being stripped and shall be used according to the manufacturer's directions. Floor area may require the use of manual scrubbing devices to completely remove the old wax. All floor surfaces shall be rinsed before new wax is applied. After the floor surfaces have been re-waxed and the wax has dried, the finish shall be buffed and uniform and leave no streaks, swirls, etc. No stripping solution or new wax shall remain on any non-floor surface.

5.4.4.1. DEFINITION OF FLOORS. The contractor shall perform the yearly services as follows: 1st floor is offices, main entrance balcony and lunch room (approx. 4,500 SF); 2nd floor is the RTU, and breaker galleries (approx. 2,000 SF); 3rd floor is generator floor, machine shop, control room (approx 8,500 SF); and 4th floor is the piping and draft tube gallery (approx.

500 SF).

5.4.4.2. STANDARD. The contractor uses the appropriate equipment, tool, and chemicals

5.4.5. SPECIAL EVENT(S)/EMERGENCIES. The Government may undertake or award other purchase orders for additional work at Green Mountain Powerplant. The contractor shall fully cooperate with the other contractors and with Reclamation employees to adapt scheduling and performing the work under this purchase order. Such coordination may require limited services or additional work. The contractor shall not commit or permit any activities that will interfere with the performance of work by any other contractors or Reclamation employees.

5.4.5.1. CONTRACTOR’S RESPONSIBILITIES. On occasion, the contractor may be required to provide additional or limited services as a result of an unforeseen circumstance or combination of circumstances. The CO will direct the contractor’s responsibilities for such services. In accordance with Clause 52.212-4, any resultant changes in the terms and conditions of this purchase order, including equitable adjustments, will be made by written agreement of both parties.

5.4.6. SPECIAL REQUIREMENTS. In addition to the above, the main entrance to the building shall be kept clean at all times. The volume of traffic and weather conditions will normally determine this requirement.

All services not specifically covered above but normally performed by a janitorial service shall be a requirement of the purchase order.

5.5. PERFORMANCE REQUIREMENTS SUMMARY TABLE (PRST).

The following table summarizes the tasks, the performance standard, monitoring method and disincentives for not meeting performance standards.

Task Description Performance Standards Method of

Monitoring Disincentives for

Poor Performance

Weekly Services

The contractor uses the appropriate equipment, tool, and chemicals that are in good operational condition for completing the required services in a satisfactory manner.

The contractor misses no more than two (2) days per month due to emergency personal time as addressed in C-5.1.

No more than three (3) tasks per month shall result in the need for service re-performance.

Random Sampling

Customer Feedback

(1) Rework at contractor’s expense

(2) Payment deductions as specified in C-5.6, Government Remedies

Monthly good operational condition for completing the required services in a satisfactory manner.

The contractor shall perform the required services with no deviation in timeliness or quality.

(1) Rework at contractor’s expense

(2) Payment deductions as specified in C-5.6, Government Remedies

Semi-Annually

The contractor shall perform the required services with no deviation in timeliness or quality.

(1) Rework at contractor’s expense

(2) Payment deductions as specified in C-5.6, Government Remedies

Yearly Services

The contractor shall perform the required services with no deviation in timeliness or quality.

(1) Rework at contractor’s expense

(2) Payment deductions as specified in C-5.6, Government Remedies

5.6. GOVERNMENT REMEDIES.

All work shall be subject to inspection, approval, and acceptance by the Government. The Government will compare the contractor's performance to industry standards and will not exclude common sense considerations as applied by the QAE. The Contracting Officer will follow the requirements of FAR Clauses 52.212-04 and 52.246-04 for the contractor’s failure to correct nonconforming services. The Government will consider work incomplete when any one of the following conditions exits:

• The contractor did not perform any or all of the tasks.

• The contractor did not use the appropriate equipment, tools, and chemicals or the equipment was not in good operational condition for completing the requirement in a timely and satisfactory manner.

• The contractor is not in compliance with FSIRA, EO 13423, or the FAR regarding the mandatory use of biobased products to the maximum extent possible.

If the performance of any required service is unsatisfactory, and poor performance is clearly the fault of the contractor, the Government may reduce the purchase order price to reflect the reduced value of defective services; provided that the Government gives the contractor a written Purchase Order Discrepancy Report prior to executing such payment deductions.

The Contracting Officer will determine the payment deduction amount by calculating the percentage of acceptable services performed by the contractor. The Government will use the total number of deficiencies found to determine the percentage found unacceptable. The percentage found unacceptable subtracted from 100 percent will determine the percentage acceptable.

• For example - During the month, the contractor was required to complete 10 service tasks. By the last calendar day of the month and after Government surveillance was completed, the Government determined that two of the service tasks were deficient. Two tasks out of 10 results in a 20% unacceptable rate. Twenty percent subtracted from 100% is 80% acceptable. Therefore, the Contracting Officer may pay for 80% of the contractor’s monthly invoice.

The mentioned deductions will in no way affect the Government’s right under the “Default” clause of the purchase order. The Government explicitly reserves the unilateral right to apply any of the above payment provisions and to deduct any appropriate amounts from contractor’s submitted invoices prior to payment of such invoices.

6. SECTION C-6 - SUBMITTALS

6.1. REQUIRED SUBMITTALS.

Submittals from the contractor are required during the term of the purchase order to ensure quality and safe work under the purchase order. Required submittals are as follows:

RSN

Clause Or Section Title Submittals Required Due date or delivery time

No. of sets to be sent to:

CO QAE

Insurance - Work on a Government Installation 52.228-05

Written certification that the required insurance has been obtained

Within 10 calendar days after award

1 0

Liability Insurance 1452.228-70

Acceptable certificate of liability insurance

Within 10 calendar days after award

1 0

3 Site Security

GP-7

(1) List of all contactor and subcontractor employees performing work under this purchase order with supporting documentation

Post award conference and continuously for new employees

1 1

(2) List of all vehicles and equipment to be brought onsite with supporting documentation

Post award conference and continuously for new vehicles and equipment

1 1

Hazardous Material Identification and Material Safety Data 52.223-03 A1

List of chemicals to be used for this purchase order and their associated MSDS

Post Award Conference

(List Only) 1

Section C-1.4 &

WBR 1452.223-

Contractor’s safety plan

Within 10 calendar days after the post award conference

1 1

6 Section C-1.6 Contractor’s quality control plan

Within 10 calendar days after the post award conference

1 1

Reporting Requirements 52.204-10

Reporting Executive Compensation and First- Tier Subcontract Awards at http://www.fsrs.gov

By the end of the month following the month of award of a subcontract with a value of $25,000 or more.

1 0 http://www.fsrs.gov/

8 Section C-4.5

List of biobased products purchased to carry out the purchase order requirements.

Annually on the anniversary date of the contract award

1 1

6.2. SUBMITTAL REVIEW.

6.2.1. TIME REQUIRED FOR SUBMITTAL REVIEW. Submittal review will require 15 days for review of each submittal or re-submittal, unless otherwise specified. Time required for review of each submittal or re-submittal begins when the complete sets of materials required for a particular RSN are received and extends through the return mailing postmark date.

6.2.2. REVIEWER ADDRESSES. Submittals shall be provided to the following addresses / individuals:

• Contracting Officer (CO): Bureau of Reclamation; Missouri Basin; Carlos Quiles;

Regional Office PO Box 36900, Billings MT 59107

• Quality Assurance Evaluator (QAE): Bureau of Reclamation; Green Mountain Power plant; Travis Kummer; Attn EC-1863; 0170 County Road 1813; Silverthorne, CO 80498

APPENDIX A

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose The Government has developed this Quality Assurance Surveillance Plan (QASP) to implement a quality surveillance strategy for janitorial services at the Green Mountain Powerplant. The primary intent of this plan is to provide the Quality Assurance Evaluator (QAE) a basis and systematic method to evaluate the services the contractor is required to furnish and not the details of how the contractor accomplishes the work.

Oversight of the contractor's performance will ensure purchase order quality. The plan will afford the QAE a proactive mechanism to preclude major deficiencies in the performance of services and provide for evaluation of the contractor's performance.

As it pertains to services, a concept of "fully compliant" shall be the basis used in reference to where there has been no willful departure from the terms of the purchase order and no omission of essential work. The contractor has performed the required work honestly and faithfully and the only variance consists of infrequent minor omissions or deficiencies. In general, work is substantially complete when the contractor has successfully performed 90 percent or more of the required tasks.

Authority Section E - Inspection and Acceptance, provides the authority for issuance of this QASP. This authority provides for the Contracting Officer's, or his duly authorized representative's, inspection and acceptance of the articles, services, and documentation called for in the purchase order.

Scope In order to understand the roles and the responsibilities of the parties, it is important to first define the distinction in terminology between the Quality Control Plan and the Quality Assurance Surveillance Plan. The contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the purchase order. The contractor develops and submits his Quality Control Plan (QCP) for Government acceptance. Once accepted, the contractor then uses the QCP to guide and to document the implementation of the required management and quality control actions to achieve the specified results.

On the other hand, the Government puts the QASP into place to provide Government surveillance oversight of the contractor's quality control efforts to assure that they are timely, effective, and are delivering the results specified in the purchase order. The QASP is not a part of the purchase order nor is it intended to duplicate the contractor's QCP. The Government will periodically evaluate the contractor’s performance. Therefore, the Government has provided the contractor an informational copy of the QASP as an attachment to the solicitation to support the contractor's efforts in developing a QCP and for providing the contractor an opportunity to comment and propose innovative solutions for the Government's QASP.

Government Resources & Responsibilities The following definitions for Reclamation resources are applicable to this plan:

Contracting Officer (CO) - A duly appointed person with the authority to enter into, administer, or terminate purchase orders, and to make findings and determinations on behalf of the United States Government. This is the only individual authorized to change the purchase order or any of the requirements stated herein.

Quality Assurance Evaluator (QAE) - A Government person designated by the Contracting Officer, with authority to act within the scope of the delegated authority, including but not limited to, the surveillance and inspection of the contractor’s performance.

The Government resources shall have responsibilities for the implementation of this QASP as follows:

The CO ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the purchase order, and safeguards the interests of the United States in the contractual relationship. The CO ensures the contractor receives impartial, fair, and equitable treatment under the purchase order. The CO is ultimately responsible for the final determination of the adequacy of the contractor's performance.

The QAE is responsible for technical administration of the project and assures proper Government surveillance of the contractor's performance. The QAE is not empowered to make any contractual commitments or to authorize any contractual changes on the Government's behalf. The contractor shall refer any changes that may affect price, terms, or conditions to the CO for action.

Performance Indicators/Measures The QAE will determine whether the contractor has consistently satisfied the expected quality level as per the contractual requirements. Section C-5 of the Performance Work Statement identifies the performance standards for all services that the contractor shall perform.

Frequencies - The QAE will determine whether tasks and frequencies conform to the tasks and frequency requirements accepted as a part of the contractor's quote.

Management Responsiveness - The QAE will determine whether the contractor provides satisfactory project management, adequate timely response to customer complaints, the quality of the management of customer complaints, quality accountability of complaints, the quality of the reporting of complaints, and conformity to the…