Section J - Att No. 001 SOW_0001.pdf

Performance Work Statement US DOI National Park Service

Devils Postpile National Monument Janitorial Services for Public Restrooms

1.0 General:

The National Park Service, Devils Postpile National Monument (DEPO) has a requirement for janitorial services at the public restrooms located in the public parking area at the end of the

DEPO road. There is no physical address for this location. The business mailing address for

DEPO is PO Box 3999, Mammoth Lakes, CA. The public restrooms at DEPO are comprised of a male, female, and unisex/handicap accessible flush toilets, and two vault toilets. The male and female restrooms are 117 square feet each, the unisex/ADA restroom is 100 square feet, and the two vault toilets are 105 sq. ft. The overall responsibility of the Contractor is to coordinate, plan, manage, and perform the activities described herein, which are required to maintain high quality health standards and appearance for the public restrooms.

2.0 Scope:

The Contractor shall furnish all supervision, personnel, materials, tools, labor, supplies, equipment, and services, and otherwise do all things necessary to perform the work efforts described in this Performance Work Statement. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. Desired results will be specified by task.

Contractor shall determine how much labor is needed to perform the tasks, and what methods will be used to complete the job. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan primarily focuses on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deviance. The Government's estimate of square footage represents the Government's best estimate of the actual square footage of designated areas. The Contractor shall notify the Contracting Officer’s Representative (COR) in writing when actual conditions or actual measurements differ from those provided by the government. If the Contractor does not inform the COR of differing conditions, the government shall not be responsible for any additional cost that may be incurred by the Contractor. The

Contractor shall also notify the COR if a facility undergoes renovations, which prevent the contractor from performing cleaning duties.

3.0 Tasks:

The following requirements shall be performed in accordance with commercial cleaning standards.

Acceptance will be based on the performance standards listed in section 4.0.

3.1 Daily Tasks-

- Empty and re-line all waste and recycling containers as needed

- Replace and replenish all paper products and soap/disinfectant dispensers, as needed

- Mop and disinfect all floors

- Clean all toilets, sinks, mirrors, and bathroom fixtures in restrooms

- Clean and disinfect all counters and work surfaces in restrooms; this includes all items and areas that are routinely touched such as door handles, chairs, light switches, etc.

3.2 Pre-work Meeting: The contractor will meet with the DEPO Chief Ranger on the first day janitorial services are to be performed. The purpose of the meeting will be to review the

RFQ No. 140P8621Q0007 Section J - Attachment No. 001 contract and the work to be performed and a walk through of the restrooms. The Contractor shall prepare a work schedule and a list of employees showing the days and times when tasks will be accomplished.

4.0 Performance Standards: The Contractor shall provide the technical effort necessary to achieve the defined standards for each of the tasks listed below.

4.1 Waste Containers: Waste containers (including all trash receptacles, wastebaskets, recycling bins) shall be emptied, cleaned, and maintained with clean liners as needed, free of odors, visible dirt, and trash. Trash and recyclables will be disposed of each service day in the nearest appropriate dumpsters, which are in the parking lot.

4.2 Floors: Mop and disinfect all floors so that they are free of all visible litter, soil, stains, spills, dust, and dirt. When completed, they shall have a uniform appearance and be free of streaks, marks, detergent residue, water spots, and standing water.

4.3 Bathrooms: All surfaces shall be free of grime, soap scum, mold, dirt, and smudges, including fixtures, toilets, grab bars, and mirrors. Contractor shall refill soap, sanitizer, paper towel dispensers, seat liner dispensers, and toilet paper as needed. Walls will be free of obvious dirt and dust.

5.0 Government Furnished Property, Supplies, and Services:

The government will provide a closet for storage of supplies. This closet will be accessed by and the supplies stored therein will be used by Park staff as necessary. The contractor shall maintain this space in a neat and orderly condition. No trash or recycling will be stored in the closet. No flammable or explosive liquids will be stored in the building. The Government will not be responsible for damage or loss to the Contractor’s property while in storage on Government premises.

5.1 Utilities: The Government will supply all utilities to support the assigned work area.

5.2 Refuse: The Government will supply all refuse removal from designated exterior trash and recycle dumpsters.

5.3 Keys and Building Access: The Government will supply keys to access the building and the and to open the paper towel dispensers.

6.0 Contractor Furnished Property, Supplies, Personnel, and Information:

The Contractor shall furnish all supplies, materials, equipment, and employee training necessary for the performance of work under this contract unless otherwise specified herein. This includes all garbage can liners, trash bags, linen bags, paper towels, toilet paper, seat liners, and soap and hand sanitizer for dispensers. The Government will supply all soap dispensers, hand sanitizer dispensers, paper towel dispensers, and waste and recycle receptacles

6.1 The Contractor shall use recycled paper products and environmentally friendly materials. All chemicals will be those commercially available which meet Federal, State, and local codes. Preference shall be given to concentrated cleaning chemicals that are fully biodegradable, use ecologically sound packaging, are phosphate-free, non-corrosive, and non-flammable. The Contractor will take every precaution to ensure that only safe products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials. The Contractor shall not use any material which the COR determines would be unsuitable for the purpose or harmful to the surfaces to which applied. Costs for correcting damage caused by misused materials will be borne by the Contractor.

Section J - Att No. 001

6.2 Equipment: The Contractor shall furnish all equipment needed for the performance of the work of this contract. All equipment must be properly guarded and meet all applicable

OSHA standards. If a piece of equipment needs repair and is determined to be unsafe by the COR, the Contractor shall immediately stop using the equipment. Repair or replacement of damaged equipment must be made within 72 hours.

6.3 Notification: The contractor shall notify the Chief Ranger of any circumstances of needed repair to the facility or of any area that may affect performance of contract work, present hazardous, unsafe or unhealthy conditions, or cause any delays or interference of work by employees of the contractor. Contractor will turn in lost and found articles to the

Chief Ranger. Contractor will notify the Chief Ranger if an unauthorized or suspicious person(s) is seen on the premises.

6.4 Personnel: Contractor personnel shall consistently present a neat appearance and be easily recognized. This may be accomplished by wearing clothing bearing the name of the company or by wearing an appropriate badge containing the company name and employee name. Employees shall be fully attired and wear appropriate footwear (i.e.

open-toed shoes are not permitted). The Contractor will notify the COR of any changes to

Contractor personnel assigned to the contract. Additionally, Contractor personnel will not allow anyone besides NPS staff and other Contractor personnel in the building.

7.0 Security of Keys/Building/Government Property: The Contractor shall be responsible for safeguarding all government property provided for Contractor use. At the close of each work period, the government facilities, equipment, and materials shall be secured in a manner designated by the government.

7.1 Key Procedures: The Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost or misplaced and are not shared with or used by unauthorized persons. No keys issued to the Contractor by the

Government shall be duplicated. The Contractor shall develop procedures covering key control and submit these procedures to the COR within ten (10) business days after the pre-work meeting. Keys will be returned to the Chief Ranger upon completion of the contract.

8.0 Safety: The Contractor shall put in place safety measures to reduce the risk of illness or injuries obtained in the performance of work. Should any accidents or injuries arise either to a person or property, the Contractor is to notify the COR immediately via email and phone and cooperate fully in any investigation as necessary.

9.0 Place of Performance: All work is to be performed at Devils Postpile National Monument public restrooms including vault toilets. These are located next to the Ranger Station and public parking lot.

10.0 The period of performance shall be determined based on seasonality of DEPO, tentatively, June 20, 2021 -October 13, 2021.

11.0 Performance of Duties: Tasks listed in sections 3.1 Daily Tasks according to the timeframes listed in sections 11.1 Summer.

11.1 Summer (approximately mid-June through mid-October): The performance of the contract tasks shall take place during the summer (mid-June through mid-October; exact dates will be provided to Contractor by COR). Services in the summer will be required

Section J - Att No. 001 daily, seven day per week, including federal holidays. Cleaning tasks shall take place once per day, in the morning prior to 0800 hours.

In the event the monument is closed or inaccessible (i.e. due to road closures, evacuation, utility failures) and contract tasks do not need to be performed, the COR or designee will make every effort to contact the Contractor with as much notice as possible. The Contractor is ultimately responsible for determining if closures or restrictions exist by visiting: https://www.fs.usda.gov/alerts/inyo/alerts-notices.

In the event the Contractor does not provide services when the monument is accessible to Contractor personnel, the Contractor’s monthly invoice to the Park will be reduced to reflect the missed services.

Quality Assessment Surveillance Plan (QASP) for Devils Postpile National Monument Public

Restrooms Janitorial Services Daily (7 days per week, 1 service per day)

Performance Objective Daily Performance Standard Acceptable

Quality Level (AQL)**

Empty and re-line all waste and recycling containers.

Free of odors, visible dirt, and trash.

No more than 2 complaints weekly

Replace and replenish all paper products and soap/disinfectant dispensers.

Paper product dispenser and soap/disinfectant dispenser fully stocked

No more than 2 complaints weekly

Clean all toilets, sinks, and bathroom fixtures.

Free of deposits, streaks, and odors.

No more than 2 complaints weekly

Mop, and disinfect all floors. Free of debris, dirt, litter, and other foreign matter.

No more than 1 complaint weekly

Clean and disinfect all counters and work surfaces.

Free of deposits, streaks, and odors.

No more than 1 complaint weekly **Assessment method for all Objectives will be by customer inspection. The Government shall monitor the Contractor’s performance in each functional area under this contract and reserves the right to use additional surveillance procedures as is deemed appropriate. If the Contractor fails to complete a portion of work, or the work performed is unsatisfactory for any given service or portion thereof, the

Contractor correct the deficient work at no additional cost to the Government.

RFQ No. 140P8621Q0007 Section J - Att No. 001 https://www.fs.usda.gov/alerts/inyo/alerts-notices https://www.fs.usda.gov/alerts/inyo/alerts-notices