140G0121R0009- sections B through M.pdf

Request for Proposal Document No.

140G0121R0009

Document Title

Multiple-award IDIQ Contract for Administrative

Technical Support Services

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 IDIQ Contracts Ceiling and Limitations

The Government has set a ceiling of $20,000,000 for the resulting multiple-award Indefinite-Delivery Indefinite-Quantity

(IDIQ) contract. The sum of all orders placed under the resulting multiple-award IDIQ contract shall not exceed $20,000,000.

The overall minimum guarantee for the life (5 years) of this IDIQ contract is: $10,000 total (This minimum is guaranteed)

The overall combined maximum for all orders issued under the resulting IDIQ contracts is: 20,000,000 The minimum amount for an order against an IDIQ contract is: $2,500

The maximum amount for an order against an IDIQ contract is: $2,500,000

B.2 Prices

IDIQ Labor Categories, IDIQ Labor Rates, and Firm-fixed Pricing for the Sample Task Order

Burdened Labor Rates and Categories for all DOL wage determination exempt Key Personnel and staff which could potentially perform work under the Master IDIQ Performance-based Work Statement (PWS) and/or Task

Orders for each location specified in this RFP: (Reston, Virginia; Denver/Lakewood, Colorado; Sacramento, California)

Labor Category/

Title Fixed

Burdened Hourly Rate:

Months 1 through 12

Fixed Burdened

Hourly Rate:

Months 13 through 24

Fixed Burdened

Hourly Rate:

Months 25 through 36

Fixed Burdened

Hourly Rate:

Months 37 through 48

Fixed Burdened

Hourly Rate:

Months 49 through 60

Instructions: Offerors shall propose labor categories, and firm-fixed loaded/burdened labor rates and a cost breakdown of the proposed loaded/burdened rates, for all Fair Labor Standards Act (FLSA) and DOL wage determination exempt personnel (i.e. Program Management, Project Manager, etc.) for the base 12 months and all subsequent months in 12 month increments per the chart above. Failure to provide a cost breakdown of the proposed fixed burdened rates could resulting in the offeror being determined as non-conforming to solicitation instructions and could result in the offeror being automatically eliminated from the competition, further evaluation or consideration for award.

The definition of exempt employees/personnel are those labor categories determined under the FLSA and that do not fall under or within the Department of Labor (DOL) wage determination. It is the responsibility of the offeror to propose and appoint the appropriate number of exempt personnel in order to successfully carry out all functions and work under a resulting IDIQ contract, the master Performance Work Statement and any issued Task Orders. The DOL labor categories and rates for all exempt employees are NOT subject to annual review and adjustments and the offeror shall include any annual inflation within their proposed fixed rates for these labor categories throughout the 5-year period of performance.

Document Title

Multiple-award IDIQ Contract for Administrative

Note: The approved loaded fixed rates incorporated into any resulting IDIQ contract will be used for Task Orders issued.

The loaded fixed rates used for Task Orders will be the ones proposed for that 12-month window at the time the Task

Order is issued. For examples, if an offeror proposes a loaded fixed rate of $45 for their Project Manager for months 13 through 24, this is the rate that will be used for this labor category for any Task Orders issued during months 13 through

24. The rates applicable at the time the Task Order is issued will be the rates used throughout the life of that Task Order, unless option periods are included within the Task Order in which those Task Order option periods should reflect the appropriate labor category rates for that 12-month period.

Burdened Labor Rates and Categories for all DOL wage determination non-exempt Key Personnel and staff which could potentially perform work under the Master IDIQ Performance-based Work Statement (PWS) and/or Task

Orders for each located specified in the RFP: (Reston, Virginia; Denver/Lakewood, Colorado; Sacramento, California)

Labor Category/Title Burdened Hourly Rate:

Months 1 through 12

Instructions: Offerors are to propose labor categories, fixed loaded/burdened labor rates, and a cost breakdown of the proposed loaded/burdened labor rates for all labor categories for services that could be performed under the Master IDIQ Performance Work Statement and/or Task Orders by any non-exempt personnel. Loaded/burdened labor categories and rates shall be proposed in accordance with the incorporated Department of Labor wage determination.

The FLSA and DOL labor categories and rates for all non-exempt employees are subject to annual review and adjustments. Rates for non-exempt personnel will only be adjusted in accordance with any DOL wage determination rate and health and welfare benefit adjustments on an annual basis. The anniversary date for adjustment will be based on the actual date of contract award. For example, if the IDIQ contract is awarded on August 1, 2017, the labor rates for all non-exempt employees will not be revisited or adjusted until August 1, 2018. At that time, the Government will incorporate a new DOL wage determination and request adjusted rates for the non-exempt labor categories from the awarded IDIQ contract holder and incorporate these new rates through a formal contract modification.

Firm-fixed prices for the Sample task Order: Human Resource Specialists:

Description Total (Firm-fixed price)

Sample Task Order – Human Resource

Specialists

Period of Performance: August 1, 2021 – July 31, NOTE: Offerors shall provide a cost breakdown of the Task Orders firm-fixed prices in their pricing proposal (Volume

II). Failure to provide a cost breakdown of the proposed firm-fixed prices could result in the offeror being determined as non-conforming to solicitation instructions and could result in the offeror being automatically eliminated from the competition, further evaluation or consideration for award.

Document Title

Multiple-award IDIQ Contract for Administrative

Offerors shall include any Managerial/Supervisory costs within the firm-fixed pricing proposed for the Task Orders if deemed necessary as the firm-fixed price received for all Task Orders will need to include the pricing for the performance of the services as well as all administrative costs associated with performing the requirements of the Task Orders.

(END OF SECTION B)

Document Title

Multiple-award IDIQ Contract for Administrative

SECTION C -- DESCRIPTIONS AND SPECIFICATIONS – MASTER PERFORMANCE WORK STATEMENT

ADMINISTRATIVE TECHNICAL SUPPORT SERVICES IDIQ

C.1 Scope

1. BACKGROUND AND INTRODUCTION

Background: The United States Geological Survey (USGS) is a science organization that provides impartial science about the natural hazards that threaten lives and livelihoods; the water, energy, minerals, and other natural resources we rely on;

the health of our ecosystems and environment; and the impacts of climate and land-use change. USGS scientists develop new methods and tools to supply timely, relevant, and useful information about the Earth and its processes.

The USGS Science Support Mission Area provides business and information services including acquisitions and grants;

finance; internal controls; communications; budget and performance, monitoring and evaluation of science quality and integrity; information assurance; information management and technology services; and human capital, each of which are crucial to conducting quality science.

The USGS, Office of Administration (OA) has a requirement for non-personal administrative technical support services necessary for mission support. Services anticipated under this requirement are primarily to be performed on-site but may include off-site requirements at locations to be identified.

The intent of this solicitation is to make multiple awards of indefinite-delivery, indefinite- quantity (IDIQ) contracts for non-personal support services in the Reston, VA; Sacramento, CA; and/or Denver/Lakewood; CO areas.

2. PLACE OF PERFORMANCE AND PERFORMANCE HOURS

In reference to FAR 7.108, limited work may be performed off-site only upon approval of the Contracting Officer. This will be evaluated on a case-by-case basis, depending on the requirements of the task order. When work is performed off-site, the Contractor shall ensure all Government Information Technology (IT) security requirements are met.

Normal workdays and duty hours under this contract are Monday through Friday, between 6:00am and 7:30pm local time.

The terms of performance and expected delivery will be specified in the individual task orders issued. Work performed by Contractor employees, outside the normal workdays and duty hours will be subject to the approval of the Task Order Manager (TOM). The hourly rates in the schedule shall not be varied by virtue of the Contractor having performed work on an overtime basis. Overtime work may only be performed with advance written approval of the Contracting Officer.

3. SCOPE OF WORK - Independently, and not as an agent of the Government, the Contractor shall provide all equipment, labor and materials (unless otherwise provided herein) necessary to provide administrative services in support of the USGS, Office of Administration. The Government shall not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government for the accomplishment of the work. The Contractor shall perform work under this contract only as directed in task orders authorized by the USGS Contracting Officer. Task orders will specify the specific scope of work, materials, performance schedules, deliverables, and support services required.

For each labor category, a minimum of two years’ experience is required unless otherwise stated. The Contractor shall manage scope, schedule, budget, and is expected to facilitate any action from inception to completion. The contractor shall perform work and submit deliverables as identified in individual task orders. A Multi-Award Indefinite-Delivery, Indefinite Quantity contract is contemplated to include labor-hour/labor category pricing. Fixed price task orders are contemplated. Labor categories are as follows:

a. Administrative Support

b. Acquisition Support

i. Contract Specialist I

ii. Contract Specialist II

iii. Contract Specialist III

c. Financial Management Support

Document Title

Multiple-award IDIQ Contract for Administrative

i. Administrative Assistant

ii. Financial Specialist

d. Human Capital Support

i. Human Resources Specialist

e. Management Services Support

i. Physical Security Specialists

ii. Security Assistant

iii. Realty Specialist

iv. Property Assistant

f. Technology Transfer Support

i. Marketing/Business Development Specialist

ii. Intellectual Property Specialist

g. Policy Analysis Support

i. Policy Analyst/Assistant

h. Programmer/IT Specialist

i. Program Manager

3.1 Administrative Assistant - This position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant will work independently on projects requiring research and preparation of briefing charts and other presentation materials. In addition, this position will require the individual to perform some secretarial duties as well, such as timekeeping, filing, records management, travel order and travel voucher preparation, prepare standard forms such as property disposal, reviews and typing of routine of correspondence, maintain calendars, answering telephone calls, assisting visitors, scheduling meetings, accepting appointments, prepare simple operating procedures, and provide some human resource functions. Personnel are also to assist in tracking expenditures for labor, travel, training, and purchases of goods and services throughout the fiscal year. Assist in analyzing expenditures as they relate to budgetary constraints and prepare reports of anticipated surplus or shortfalls.

3.2 Acquisition Support

Line Item Description Quantity Unit

1 Contract Specialist I - FAR 8, 12 and 13, qualifications equivalent to a GS-11

960 - 6,000 Hour

2 Contract Specialist II - FAR 15 FP, qualifications equivalent to a GS-12

480 - 1,000 Hour

3 Contract Specialist III -FAR 15 Cost

Reimbursement, FAR 36 acquisition, qualifications equivalent to a GS-13

720 - 3,500 Hour

The Contractor shall provide pre-award functions and post award functions. All inherently governmental functions pursuant to FAR 7.5 are reserved to the Government Contracting Officer. Types of acquisitions include design and construction services or supplies, or other services, using a variety of acquisition methods and contract vehicles.

The contractor shall perform acquisition planning tasks including but not limited to reviewing/analyzing procurement requests, researching market conditions, determining method of procurement and contract type, developing acquisition plans, drafting source selection plans or technical evaluation criteria and plans, and preparing necessary justifications and documentation.

The contractor shall (1) develop and prepare solicitations, modifications, and other contracting documents, incorporating appropriate language, specifications and clauses based on various factors (market conditions, customer requirements, Document Title

Multiple-award IDIQ Contract for Administrative quantities required, etc.); (2) draft negotiation plans and objectives; (3) facilitate evaluation of technical submissions, bids or offers for responsiveness to the solicitation and responsibility; (4) facilitate establishment of a technical evaluation committee or source selection evaluation board to determine acceptability of technical proposals; (5) draft evaluations of proposals against selection criteria; (6) perform cost and/or price analysis for final determination by the Contracting

Officer whether costs are reasonable, allocable and allowable; (7) facilitate meetings such as pre-proposal and post award meetings; and (8) respond to inquiries from customers and contractors concerning contract issues and concerns; keeps customers/contractors apprised of procurement status; coordinates with other offices or stakeholders to resolve procurement-related problems.

3.2.1 Contract Specialist I – Conduct acquisitions using the procedures of FAR Parts 8, 12 and 13.

Qualifications: Bachelor’s degree in business or a related field, such as accounting, finance, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management.

• Five years specialized experience in government contracts to include performing recurring or developmental assignments involving the use of formal advertising or basic negotiation procedures; analyzing contract provisions and recommending termination or modification of purchase orders and/or contracts; investigating complaints by reconstructing and reconciling incomplete information.

3.2.2. Contract Specialist II – Conduction acquisitions using the procedures of FAR Part 15 for fixed price contracts

Qualifications:

• Bachelor’s degree in business or a related field, such as accounting, finance, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management.

• Eight years specialized experience in government contracting to include responsibility for all aspects of the contract from initiation to recommendation of award; administering a variety of fixed-price contracts of different types which contain terms and conditions such as progress payments, quantity options, Government-furnished property or similar provisions; administering specific phases of complex contracts such as cost contracts with incentives.

3.2.3. Contract Specialist III – Conduct acquisitions using procedures of FAR Part 15 (to include cost reimbursement type contracts) and FAR Part 36.

• Bachelor’s degree in business or a related field, such as accounting, finance, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management.

• Ten years specialized experience in government contracting to include responsibility for pre-award and/or post-award functions for a variety of specialized equipment, services, and/or construction contracts, (includes negotiating sole source contracts and modifications; using special provisions and incentives and unique regulatory requirements pertinent to diverse procurements; identifying potential contractors and evaluating bids or proposals for responsiveness using knowledge of market conditions and available sources as well as competition, historical costs, reports, cost breakdowns, or other evaluation criteria and selection procedures); performing price analysis of commercial pricing practices and economic developments relative to increased material, labor, or transportation costs; evaluating cost and price data submitted by offerors to support direct and indirect costs and fee or profit; determining reasonableness of prices offered; planning and conducting negotiations on price, technical requirements, terms, and conditions of the contract.

Document Title

Multiple-award IDIQ Contract for Administrative

3.3. Financial Management Support

Administrative Assistant - The Contractor shall perform data entry of financial transactions, provide administrative support to staff to include budgeting, personnel records and payroll. The Administrative Assistant will perform secretarial duties as well, such as timekeeping, filing, records management, travel order and travel voucher preparation, prepare standard forms such as property disposal, reviews and typing of routine of correspondence, maintain calendars, answering telephone calls, assisting visitors, scheduling meetings, accepting appointments, and prepare simple operating procedures.

Personnel are also to assist in tracking expenditures for labor, travel, training, and purchases of goods and services throughout the fiscal year. Assist in analyzing expenditures as they relate to budgetary constraints and prepare reports of anticipated surplus or shortfalls.

Financial Specialist - The Contractor shall perform a variety of routine technical and recurring financial management tasks to including examining financial documents for proper accounting classification and authorization, performing reconciliations, entering and processing data in various accounts, adjusting differences, analyzing financial and statistical data, extracting and compiling standard recurring reports.

3.4 Human Capital Support

Human Resources Specialist - The Contractor shall (1) review vacancy package requests, build vacancy announcements, review and determine qualification and eligibility requirements of applicants and apply veteran’s preference; (2) administer recruitment programs for assigned tasks including merit promotion, delegated examining and recruitment under special hiring authorities; (3) perform and coordinate job analyses for establishing and validating rating, ranking and selection criteria; (4) analyze and classify General Schedule and Wage Grade positions; (5) performs position classification and position management requests; (6) review position descriptions and write evaluation statements defending classification findings and make determinations on grade levels, occupational series, and titles, etc.; (7) make FLSA determinations on positions to be classified; (8) consult with and advise the requesting office on issues/concerns with position descriptions.

Three years minimum experience is required. The Contractor is required to cover the cost for contractor Office of

Personnel Management – Delegated Examining Training and certifications.

3.5 Management Services Support

3.5.1 Realty Specialist – The Contractor shall perform realty specialist services for lease acquisition projects following all General Services Administration regulations and policies. All inherently governmental functions pursuant to FAR 7.5 are reserved to the Government Lease Contracting Officer (LCO). The Contractor shall (1) prepare and maintain acquisition plans and strategies as well as appropriate milestone charts and schedules; (2) identify customer space requirements; (3) perform comprehensive market surveys and building inspections to determine whether the offered space is meets customer requirements; (4) prepare documentation for the (LCO) to acquire leasehold interests in space for specific projects with complex space requirements; (5) solicit offers; develop, define and prepare objectives for the (LCO) to negotiate lease terms and conditions; (6) perform cost and price analyses of offers for final determination of the Leas;

(7) incorporate complex modifications of terms and conditions into lease; and (8) prepare documents necessary to award the lease by the LCO; (9) verify the existence of necessary approvals for funding availability; (10) ensure contractual documents/leasing information and final decisions of the LCO are properly documented and input into the appropriate system.

Remote work possible. On-site location Lakewood, CO; Reston, VA; or Sacramento, CA.

3.5.2. Security Assistant - The Contractor shall provide security administrative support to the Security Management

Branch. The Security Assistant shall initiate, review and release background investigations for new applicants

Document Title

Multiple-award IDIQ Contract for Administrative

(employees, contractors, volunteers and affiliates) using the Office of Personnel Management (OPM) Electronic

Questionnaires for Investigations Processing (e-QIP), input applicants PII data into local databases, verify applicants’ previous background investigations using the OPM Center Verification System (CVS) and performing initiator/review function for applicants requiring a Personal Identity Verification (PIV) credential, using the DOIAccess system. The place of performance is Reston, Virginia, during periods of heavy workloads; i.e. during summer hires or periods of low staffing. The Contractor shall possess a within scope fully adjudicated Tier 2 (T2) background investigation and shall complete required training for access to local systems. A minimum of two years’ experience using e-QIP and CVS is required.

3.5.3. Physical Security Specialist - The Contractor shall create Standard Operating Procedures (SOP’s) and training material for physical security and the protection of Government facilities. The Contractor may be required to travel to conduct Facility Security Assessments at U.S. Geological Survey owned and leased facilities located throughout the U.S.

The place of performance is Reston, VA. A minimum of two years’ experience conducting Facility Security Assessment (FSAs) of Government facilities and in-depth knowledge of the U.S. Department of Homeland Security, Interagency

Security Committee Standard – The Risk Management Process for Federal Facilities.

3.5.4. Administrative Assistant - This position will provide general administration/clerical/secretarial support to the Security Management Branch, HSPD-12 program such as special projects related to data clean-up, cost distribution and annual role refresher training clean-up. The place of performance is Reston, Virginia. Services will be required during periods of heavy workloads; i.e. audits and special projects. A minimum of two years’ experience using Microsoft O365 and attention to detail.

3.6. Policy Analysis Support

3.6.1. Policy Analyst - The Contractor shall provide services to update and (or) develop new Bureau wide policies and procedures; writing and editing policy/procedural documents; reviewing legal authorities, policy statements, and matters of Bureau directives compliance for USGS Survey Manual content (majority Web based); identifying inconsistencies in the Bureau Directives System; ensuring compliance with writing standards; surveying stakeholders to gather quantitative and qualitative data for directives management, to perform trend analysis that may be useful in formulating new policies or procedures for the Bureau and analyzing data on the use of directives-based forms and other ancillary directives to help ensure they are valid, user friendly, and appropriately vetted; drafting correspondence briefs and other types of correspondence documents.

3.6.2. Intellectual Property Analyst - The Contractor shall perform research in commercialization opportunities for intellectual property of the Department of the Interior and the USGS; development and administration of patent and licensing projects within the USGS licensing program; communications specific to early-stage USGS-developed technology and research to private industry; market analysis for the value of patents; internal and external office website management; agreement reviews; agreement negotiations; royalty payments; policy/procedural reviews pertaining to patents and licensing; and position papers and other reports, as needed.

3.6.3. Marketing/Business Development Specialist - The Contractor shall perform general project administration such as market research and data analysis for trends in the field of Technology Transfer which the Government will use to shape future marketing strategies for the Bureau’s Technology Transfer program; integrated communication and business modeling for Web content development and dissemination, events planning, social media engagement, and customer surveys; management strategy for long-term implementation of a social media and Web presence to involve a wide variety of topics related to Technology Transfer and developing customer and public sector relationships on this subject; and communication plans, briefings, and other document drafts, as needed. Technology Transfer in this context is defined in

15 USC 3710(a) as the transfer of federally owned or originated technology to State and local governments and to the private sector. Such transfer is often done via the licensing of federal technologies out or via agreements to cooperate and develop federal technologies for non-federal uses.

Document Title

Multiple-award IDIQ Contract for Administrative

3.7. Program Manager

The Contractor Program Manager (PM) is a critical part of this project. The PM shall be a single point of contact responsible managing contractor personnel, tasks, workflow and deliverables described in the PWS.

The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

· Bachelor's degree

· Active Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification

· National Agency Check with Inquiries (NACI) Level 1 (Low risk, non-sensitive) clearance at the time of proposal

Preferred to have:

· Master’s degree

· Minimum ten (10) years relevant managerial experience managing projects/programs

3.8 Surge Support

The Contractor shall provide surge support during periods of unusually heavy workload, extended staff leaves or similar situations. Extended hours may be necessary during both weekdays and weekends in order to accomplish task requirements to meet deadlines. The on-site Government Security Officer will ensure that all security precautions and access privileges are in place. The Contractor will be expected to begin surge support performance within two (2) days of

Task Order award. Currently, no surge support is anticipated, but will be identified at the Task Order level, as necessary.

The swift deployment of experienced and specialized personnel to fill temporary vacancies due to Government personnel and/or contractor staff taking scheduled or unscheduled leave, and emergency situations that require immediate personnel for a minimal amount of time known as quick response support, shall be made available upon notification of vacancy. The on-site Government Security Officer will ensure that all security precautions and access privileges are in place.

4. REPORTING REQUIREMENTS

Reporting requirements will be defined in each task order. Deliverable items at the task order level will vary depending on the nature of the requirement.

All reports and deliverables submitted at the contract level shall include a reference to the task order number. The

Contractor shall deliver:

• Monthly status report which identifies tasks in progress or completed during the reporting period and man-hours associated with each task, projected workload for the coming reporting period, problems encountered and/or other issues.

• Monthly Performance and Cost Report, depicting monthly and cumulative hours and dollars expended by labor category, hours/dollars remaining available on the task order, and a statement as to whether there are sufficient hours/dollars available to complete the requirement. If obligated funds are insufficient to complete the task, the Contractor shall provide an estimate of additional funds needed.

• Monthly reports of financial information and status on all task orders, including authorized CLINs, amount of obligation, labor hours worked, travel expenses and balances of funds for all CLINs.

5. TRAVEL REQUIREMENTS

All travel shall be performed under authorized task orders and approved by the Task Order Manager (TOM) prior to the date the required travel is to begin. The Contractor shall make all travel arrangements. Short notice travel requirements shall be coordinated with and approved by the TOM.

Document Title

Multiple-award IDIQ Contract for Administrative

The Government will reimburse the Contractor for travel expenses of its employees in accordance with the Federal Travel

Regulation. A not-to-exceed amount will be included in each Task Order if travel is included in the requirement. (See GS1359 Travel and Transportation).

6. TRAINING

In performing its responsibilities under the contract, the Contractor shall use only fully trained, experienced, and technically proficient personnel. The Contractor at its own expense shall perform and maintain all professional and general training. No reimbursement will be made by the Government for training required to qualify Contractor employees for any requirements specified in this contract. Specialized training required to accomplish specific work assignments will only be reimbursed when (1) the training is approved in writing by the Contracting Officer by task order issuance or task order modification; and (2) the specific training is in direct support of work assignments performed under this contract.

7. RELOCATION

The Government will not reimburse the Contractor for any costs, associated with the permanent or temporary relocation of personnel employed by the Contractor to perform work under this contract.

8. MEETINGS and BRIEFINGS

The Contractor shall participate in meetings, reviews, briefings, and working groups, prepare briefing charts, status reports, schedules, and minutes of Government meetings. Whenever possible, briefings to be given or prepared by the

Contractor will be scheduled in advance by the TOM. The task order statement of work will specify briefing content and requirements.

The Contractor shall plan, organize, coordinate, schedule, and conduct meetings, and , update/walk through new processes/documents for the understanding of and educating the program office(s).

9. PUBLICATIONS AND STANDARDS

The Contractor shall use the following documents in performance of contract work. Unless a specific issue or revision is indicated, the issue in effect on the date of the contract award will apply.

USGS Occupational Hazards and Safety Procedures Handbook (SM 445-2-H) (http://www.usgs.gov/usgs-manual/handbook/hb/445-2-h.html)

DOI Safety and Occupational Health Manual (DM485) (http://www.doi.gov/safetynet/)

USGS Section 508 Standards (http://www.section508.gov) Any publications and standards not listed will be added at the task order level.

10. QUALITY SURVEILLANCE/CONTROL REQUIREMENTS

All work performed under contract shall be of the quality consistent with best industry practices to assure timely provision of services, optimum customer satisfaction and adequate protection of Government assets.

The contractor shall develop and maintain an effective and active Quality Surveillance/Control Plan (QCP) for performance under the contract. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The contractor shall develop and maintain an effective and active/live Quality Surveillance/Control Plan (QCP) for the

IDIQ contract as well as individual Task Orders, if requested on the Task Order level, to ensure services are performed in accordance with the Master IDIQ contract PWS terms and conditions, and individual Task Order PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means to assure that work complies with the requirement of the contract and individual Task Orders.

A quality control inspection for each individual Task Order project must be conducted weekly after the progress meeting with the COR and the Project Manager. A report must be provided by the Project Manager/contractor to the COR and CO of all issues of concern and a date when all issues of concern will be resolved.

http://www.section508.gov/

Document Title

Multiple-award IDIQ Contract for Administrative

11. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

All work performed under this Master PWS or any Task Order PWS’s shall be of the quality consistent with best industry practices to assure timely provision of services, optimum customer satisfaction and adequate protection of Government assets.

The Contracting Officer’s Representative (COR), or other designated technical representatives, will also monitor the Contractor’s performance. The Government may monitor the Contractor’s performance of routine functional requirements and outputs, as well as the milestones and deliverables of specific project requirements as deemed necessary to ensure acceptable progress and compliance with contract/Task Order requirements.

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the

PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the

PWS in a timely, accurate and complete fashion.

11.1. Critical performance processes and requirements. Critical to the performance of Administrative Support

Services is the timely, accurate and thorough completion of all task order requirements.

11.2. Performance Standards

11.2.1 Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the task order.

11.2.2 Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the task order for the required content, quality, timeliness, and accuracy.

11.2.3 Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

11.3. Surveillance methods - The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, unscheduled or 100% inspection, and validated customer complaints.

11.4. Performance Measurement - Performance will be measured in accordance with the following table:

Performance Element Performance Requirement Surveillance Method Frequency Acceptable

Quality Level

Contract

Deliverables

Contract deliverables furnished as prescribed in the PWS, attachments, Task Orders, etc., as applicable.

Inspection by the COR 100% inspection of all contract deliverables.

>95% of deliverables submitted timely and without rework required.

Document Title

Multiple-award IDIQ Contract for Administrative

Overall Contract

Performance

Overall contract performance of sufficient quality to earn a

Satisfactory (or higher) rating in the COR’s annual report on

Contractor Performance

Assessment by the COR Annual All performance elements rated

Satisfactory (or higher)

Invoicing

Monthly invoices per contract procedures are timely and accurate.

Review and acceptance of the invoice Monthly 100% accuracy

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

12. GOVERNMENT FURNISHED PROPERTY

12.1. The Government shall provide facilities, equipment, materials and services listed below or as listed in task orders.

The Government furnished property and services provided as part of this contract shall be used only to perform under the terms of this contact. No expectation of personal privacy or ownership using any USGS electronic information or communication equipment shall be expected. All required maintenance of GFP shall be accomplished pursuant to FAR

52.245-1 Government Property.

The Government shall provide facilities to any location listed in Section C.2. including all utilities, telephone, janitorial services and furniture for Contractor employees performing on tasks.

12.2. As applicable, the Government will provide the following equipment:

12.2.1 A suitable working environment (i.e. office furniture and administrative supplies)

12.2.2 A personal computer, and/or tablet with access to appropriate host computer and auxiliary hardware and software required in the performance of this contract.

12.2.3 Headsets, cell phones and maintenance agreements for such equipment when determined to be applicable by the

TOM.

12.2.4 In accordance with FAR 52.245-1 Government Property, the Contractor shall properly maintain Government property. The Contractor’s maintenance program shall enable the identification, disclosure, and performance of normal and routine preventative maintenance and repair. The Contractor shall disclose and report to the Property Administrator (Task Order Manager) the need for replacement and/or capital rehabilitation.

12.3 Materials. The government shall furnish basic reference manuals, and any revisions, updates, and changes thereto for use by the Contractor.

12.4 Use of Government Property

12.4.1 Telephones. Government telephones are provided for use in conducting official business. Occasionally, Contractor employees are permitted to make calls that are considered necessary in the interest of the Government.

Document Title

Multiple-award IDIQ Contract for Administrative

12.4.2 Mail/Postage. Contractor employees shall not have their personal mail directed to Government office or use

Government-furnished postage for personal benefit.

12.4.3 Electronic Mail (E-mail). All e-mail access and use by Contractor employees shall be in support of the individual’s official duties and task responsibilities. All information created, transmitted, received, obtained, or accessed in any way captured electronically using USGS e-mail systems is the property of the Government. Contractor employees will have clear identification in e-mail signature block that identifies themselves as contract employees in support of

USGS.

12.4.4 Copiers. Copiers are to be used to copy material for official Government business only in performance of the task.

12.4.5 Fax Machines. Contractor employees shall not use fax machine for other than official government business in support of the task.

12.4.6 Computers and Internet. All Internet and electronic media access accomplished by Contractor employees (using

Government furnished equipment) shall be for official Government business and in support of task requirements. Use of computer systems for personal use is prohibited.

12.5 Return of Government Property

All Government property, data, information, etc., used by the Contractor in conjunction with performance under this contract, whether furnished by the Government to the Contractor or acquired by the Contractor with Government funding shall be delivered/transmitted to the TOM within 14 calendar days of completion of the applicable task or per instructions from the CO.

C.2 Work Statement Attachment: Information Technology Security Requirements Summary

1. Background Investigation

Contractor employees who will have access to federal information technology (IT) systems are subject to background investigations by the Federal Office of Personnel Management. The level of investigation required will be the same as would be required for federal employees holding positions involving similar duties.

DOI Departmental Manual Part 441, Chapter 3 (441 DM 3 - Position Risk and Sensitivity Level Designation (doi.gov) provides level and procedural guidance for the appropriate background investigations based on types of access. The solicitation and contract should state the level required for appliable labor categories or positions.

2. Non-disclosure Agreement

Prior to receiving access to Federal computers and systems, contractor employees shall be required to sign nondisclosure or other system security agreements, depending on the systems to be used and level of access granted. The required non-disclosure agreement will be similar to the attached but may be customized as needed to reflect the data involved.

Restrictions on use, duplication and disclosure of sensitive and proprietary data are covered in clause GS1406.

3. Training

Contractor employees with virtual systems access shall complete USGS-defined Federal Information Systems Security Awareness computer security training before being granted system access and must renew the training annually. Failure to complete training within the required timeframe may result in loss of system access for that user.

4. Personnel Changes

Before starting work, the contractor will provide a listing to the COR/technical liaison identifying contractor and subcontractor employees requiring access to USGS systems for performance of work hereunder and will assign each person a unique user ID. The contractor shall immediately advise the USGS Project Officer when any of their personnel https://www.doi.gov/sites/doi.gov/files/elips/documents/441-dm-3.pdf

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Multiple-award IDIQ Contract for Administrative no longer require USGS computer access so that those ID's and access privileges can be cancelled. When possible, the

COR must be notified in advance of any potentially unfriendly termination of an employee or subcontractor.

5. Contractor Location

No portion of the services to be performed hereunder may be performed outside the United States without the express written permission of the Contracting Officer. The primary work will be performed at the contractor’s home or post-pandemic, at a USGS location in Reston, VA, Denver/Lakewood, CO, and/or Sacramento, CA.

6. Applicable Standards

N/A

7. Asset Valuation

8. Property Rights

9. Independent Verification and Validation (IV & V)

Contractor will support the Government in ensuring that independent verification and validation is performed on software deployed on contractor-managed systems containing USGS data, in accordance with agency-appropriate SDLC Security Integration Guides. The DOI guide may be found at:

http://internal.usgs.gov/gio/security/doi_sdlc_security_integration_guide_for_doi_it_systems_attachment.pdf. Individual task orders may specify compliance with other agency SDLC guides.

10. Authorization & Accreditation

11. Internet Logon Banner

Individual task orders will specify requirements for agency banners.

12. Incident Reporting

Contractor employees must report any computer security incidents (viruses, intrusion attempts, system compromises, offensive e-mail, etc.), which may affect Government data or systems in accordance with the DOI Computer Incident Response Guide. Report computer security incidents to USGS help desk or Security Point Of Contact (SPOC). In many cases, your local system administrator is your Security Point Of Contact. The help desk or SPOC will investigate and coordinate with the Computer Security Incident Response Team (CSIRT).

13. Quality Control (Malicious Code)

All software or hardware purchased must be free of malicious code such as viruses, Trojan horse programs, worms, spyware, etc. Validation of this must be written into the contract.

14. Self-Assessment

The Contractor shall perform in accordance with contract clause “Security Requirements: Facility Access and Information

Technology” - The contractor must conduct an annual self-assessment in accordance with annual DOI guidance on all information systems in production.

The contractor will take immediate action to correct or mitigate any weaknesses discovered during such testing to ensure that all systems meet security standards specified elsewhere in this work statement.

15. Vulnerability Analysis

Vulnerability Analysis on USGS systems to which the Contractor may have access under this contract will be conducted by the Government or another of its contractors.

http://internal.usgs.gov/gio/security/doi_sdlc_security_integration_guide_for_doi_it_systems_attachment.pdf

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The contractor shall take immediate action to correct or mitigate any weaknesses discovered during any vulnerability testing, as needed to bring the system into compliance with security standards invoked elsewhere in this work statement.

16. Logon Banner

Contractor employees who access DOI information systems must acknowledge a government approved legal warning banner prior to logging on to the system. This includes contractor owned information systems hosting DOI data.

17. Security Controls

The Contractor shall perform in accordance with contract clause “Security Requirements: Facility Access and Information

Technology” – The Contractor shall ensure compliance with the security control requirements of the current version of NIST SP 800-53, Rev.1, which are applicable to the security categorization of the data or system. FIPS 199 and the NIST

SP 800-60 will be used to determine information types and security categorizations.

18. Contingency Plan

The Contractor shall perform in accordance with contract clause “Security Requirements: Facility Access and Information

Technology.” For IT Support Services: The Contractor shall submit a contingency plan in accordance with NIST SP 800-

34 and DOI IT Systems Contingency Plan Guide.

C.3 GS0330 SECTION 508 APPLICABLE STANDARDS JULY 2018

Section 508 Applicable Standards

The resources acquired in this investment must meet all applicable standards established by the Access Board in 36 CFR

Part 1194, including technical, functional performance, information, documentation, and support standards. The products, services, information and data that are provided to the Government or the public as a result of this acquisition shall afford individuals with disabilities access comparable to that afforded to individuals without disabilities.

Standards applicable to this acquisition include:

___ Software Applications and Operating Systems 1194.21

___ Web-based Intranet and Internet Information and Applications 1194.22

___ Telecommunications Products 1194.23 ___ Video or Multimedia Products 1194.24

___ Self-Contained, Closed Products 1194.25

___ Desktop and Portable Computers 1194.26

_X_ Functional performance criteria 1194.31 _X_ Information, Documentation, and Support 1194.41

The full text of the above referenced standards can be found at:https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards

(End of Clause)

C.4 GS0199 PREVENTION OF MALICIOUS CODE JUNE 2018

(a) Definitions

Malicious code is a computer code developed for the purpose of causing some form of intentional damage to computer systems or networks. Malicious code may be a complete program or code imbedded in software programs that appear to

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Multiple-award IDIQ Contract for Administrative provide useful functions. The term includes computer viruses and other destructive programs, such as "Trojan Horses" and network "worms."

(b) The contractor must have in place an anti-virus procedure to ensure that media supplied is uncontaminated by malicious code.

(c) The contractor is required to scan all delivered software to insure it is free of malicious code prior to its installation or operation on USGS-owned computers or contractor-owned computers connected to USGS computer systems or networks.

Contractors using diagnostics software disks or connecting to a non-USGS computer while performing repairs or upgrades to a USGS computer will scan the serviced computer's drive(s) to insure they are free of malicious code upon completion of the service call, or prior to return of serviced equipment, if servicing is performed off-site.

(END OF SECTION C)

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Multiple-award IDIQ Contract for Administrative

SECTION D – PACKAGING AND MARKING

D.1 GS0515 MARKING -- MAGNETIC MEDIA (INCLUDING SOFTWARE) JULY 2001

Packages containing software or other magnetic media shall be marked on external containers with a notice reading substantially as follows: "CAUTION: SOFTWARE/MAGNETIC MEDIA ENCLOSED. DO NOT EXPOSE TO HEAT

OR MAGNETIC FIELDS."

(END OF SECTION D)

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Multiple-award IDIQ Contract for Administrative

SECTION E -- INSPECTION AND ACCEPTANCE

E.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address:

http://farsite.hill.af.mi…