Revised_SOO_0001.pdf

This revised statement of objectives (SOO) outlines requirements for professional services support for ServiceNow. The solicitation seeks proposals for configuration, implementation, integration and support services for ServiceNow across the Department of the Interior Bureau of Indian Affairs. Key requirements include help desk support, incident and problem management, change management, and asset management capabilities. Proposals are due by May 15, 2022, with the period of performance running one base year with four one-year options. The total contract value is estimated between $5-10 million. Small businesses, 8(a), HUBZone, service-disabled veteran-owned, and women-owned small businesses are encouraged to respond. The incumbent contractor is invited to submit a proposal. The selected contractor must demonstrate experience implementing ServiceNow across a large federal agency.