Questions-Responses2.pdf

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Attached to
Telephone Hotline Answering Services Federal contract opportunity
Solicitation number
1333LF19QNFFK0037
Issued by
Department of Commerce National Oceanic and Atmospheric Administration

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Questions-Responses#2

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Amendment0002.pdf PDF
1333LF19QNFFK0037.pdf PDF
Questions-Responses.pdf PDF
Amendment0001.pdf PDF
1333LF19QNFFK0037.pdf PDF
Instructions_to_Quoters.pdf PDF

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Questions/Responses #2

OLE Hotline – 1333LF19QNFFK0037

1. Question: Does the contractor have to provide anonymous, confidential or waive confidentiality options for callers?

Response: The callers may be anonymous.

2. Question: How often would NOAA require division reports?

Response: Weekly and monthly.

3. Question: Will NOAA allow the use of IVR where applicable?

Response: No.

4. Question: What are all the security requirements for contractor personnel?

Response: All personnel shall sign a Non-Disclosure Agreement.

5. Question: Does NOAA have a US citizenship requirement for representatives?

Response: All contractor employees shall have legal work status in the US.

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