Questions-Responses.pdf
PDF 9 KB Posted
- Attached to
- Telephone Hotline Answering Services Federal contract opportunity
- Solicitation number
- 1333LF19QNFFK0037
About this file
Questions/Responses
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Amendment0002.pdf | ||
| Questions-Responses2.pdf | ||
| 1333LF19QNFFK0037.pdf | ||
| Amendment0001.pdf | ||
| 1333LF19QNFFK0037.pdf | ||
| Instructions_to_Quoters.pdf |
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Text version
Questions/Responses OLE Hotline – 1333LF19QNFFK0037
Question: Is there a current incumbent and what is the amount?
Response: New Orleans Teleport, Inc., Contract #WE133F18SE0313/$8,820 annually
Question: What is the current call volume?
Response: Approximately 300 calls per month.
Peak times vary, average duration of a call could be 5-10 minutes.
The requirement is for full coverage 24 hours a day/7 days a week.
Question: Are there requirements for staffing: Project manager, background checks.
Response: This would be the decision and policy of the vendor.
Question: Does the location of the answering service matter?
Response: The location of where the services are performed, shall be in the US.
Question: Can you provide the wage description for Maryland if there are SCA employees for this contract?
Response: The DOL wage determination will be based on the location of contract performance.
Question: How many incumbents are there?
Response: One.
Question: Is this a new opportunity or an existing business?
Response: This is an ongoing requirement.
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