127EAY25Q0056 Attachment 1 Janitorial Services Statement of Work Draft 2025-2029.docx

SCOPE OF THE CONTRACT

It is the scope of this contract to secure Janitorial services for Government Offices on the Covelo Ranger District office of the Mendocino National Forest in strict compliance with the terms, specifications, conditions, and provisions contained herein. The contractor shall furnish all labor, equipment, supervision, transportation, supplies (except those listed under Government furnished), and incidentals necessary to complete the work as specified. The regular cleaning services shall be performed twice a week. It is the responsibility of the Contractor to ensure that the necessary hours that it will take to meet the contract requirements are built into their price quote.

The quantity of office furniture or utilization of floor space is subject to change during the contract period. Performance shall be based on the Government’s evaluation of the results.

Contract time and estimated start date: 09/01/2025 is the estimated start date. Base year period will run from date of the contract award through 08/31/2030. There are 4 Option Years available.

LOCATION AND DESCRIPTION

Covelo Ranger District, 78150 Covelo Road, Covelo, CA. Office telephone: (707) 983-8524.

The office is approximately 2,000 square feet that includes one conference room, a copier room, front office, kitchen, fourteen private offices and three bathrooms. The telephone room is excluded from the services of this contract.

All offices and meeting areas are carpeted, two bathrooms have tile flooring and one has linoleum flooring.

The Ranger Station Office employees generally work five days per week, except during fires and fire season. Personnel are engaged in office and field work. During a fire incident, the personnel count in the building may significantly increase. When this occurrence increases janitorial service demand beyond normal requirements, an ‘Emergency’ or ‘Special Event’ scenario may apply (See Emergency or Special Event Cleaning Services).

Flextime schedules and overtime requirements may cause occupancy of the buildings by Forest Service personnel during hours other than between 7:00 AM and 6:00 PM.

GOVERNMENT FURNISHED COMPONENTS

The Government will provide the following items of Government materials, supplies, or property at the work site prior to work commencing. As supplies need replenishing, the Contractor shall notify the designated Contracting Officer’s Representative (COR) not less than two weeks in advance so that items can be reordered. If there are any issues with the components provided by the Government, the Contractor shall bring the concern to the attention of the COR.

· Cleaning compounds such as toilet bowl cleaner, floor cleaner, glass cleaner, wax stripper, etc.

· Floor wax (non-skid), if appropriate

· Disinfectant

· Toilet tissue, hand soap, hand towels, and toilet seat covers

· Light bulbs, wastebasket liners and trash receptacles

· All utilities necessary for the Contractor to perform the required services

· All keys, keycards and/or security access codes to the gates and building that are required for contract performance (keys shall be signed for and returned at completion of the contract)

Space will be assigned, as available in the building, for the storage of an inventory of supplies and equipment, which will be used in the performance of work under the contract. The Government will not be responsible in any way for damage or loss of parts or equipment. The available space may not be sufficient to contain all of the Contractor’s equipment, and in such a case the Contractor is required to make other arrangements. Telephones will be available for the Contractor’s use in making local calls for business purposes only.

The Government shall pay the fee to obtain an HSPD-12 background investigation on up to two (2) occasions for Contractor’s personnel/ employees designated to perform services in the Government facility without Government accompaniment.

CONTRACTOR FURNISHED COMPONENTS

The Contractor shall provide all supervision, labor, materials, and supplies except those indicated as Government Furnished. Equipment required needs to meet the terms of the contract. All applicable Contractor-furnished equipment shall include bumpers/guards to prevent marking or scratching of fixtures or building surfaces. Such incidentals necessary for the required performance of this contract include, but are not limited to:

· Mops, rags, brushes, brooms, etc.

· Paper towels for cleaning

· Power Equipment as needed, such as motorized vacuum cleaner, commercial carpet cleaner

All electrical equipment used by the Contractor shall meet all safety requirements of this contract and shall be UL approved. This equipment shall operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits. Inoperable equipment is not cause for cleaning work not to be performed. The Contractor shall furnish and use beater bar type vacuums for carpeted floors.

The Contractor shall provide protective gloves, safety eyeglasses, and any other safety equipment needed to execute the contract.

The Contractor is responsible to pay the HSPD-12 background investigation fee(s) for any necessary applications, after the two (2) occasions furnished by the Government, at the amount of the fee at the time it is due ($182.00 as of December 2015 and subject to change without notice).

GOVERNMENT PERSONNEL AND AUTHORITIES

The Contracting Officer (CO) and Contracting Officer’s Representative (COR) are the main points of contact under this contract. In addition, Inspectors may be designated at or after contract award. The names and contact information of all government personnel designated under this contract will be provided to the Contractor after award.

The CO designates the COR, who is responsible for administering the performance of work under this contract. In no event, however, will any understanding, agreement, modification, change order, or other matter deviating from the terms of this contract be effective or binding upon the Government unless formalized by proper contractual documents executed by the CO prior to completion of the contract.

No person other than the Contracting Officer is authorized to change any clause or provision of this contract, except as provided in writing by the Contracting Officer. Changes to contracts for commercial items and services must be by mutual agreement between the Contractor and the Contracting Officer only.

The Contractor is responsible to take direction only from Government officials indicated in the contract. The Government is not responsible for costs incurred during the performance of work not covered under this contract or directed by non-authorized persons.

On all matters that pertain to the contract terms, the Contractor must communicate with the Contracting Officer. Whenever, in the opinion of the Contractor, the COR requests effort outside the scope of the contract, the Contractor should so advise the COR. If the COR persists and there still exists a disagreement as to proper contractual coverage, the Contracting Officer should be notified immediately, preferably in writing if time permits. Proceeding with work without proper contractual coverage could result in nonpayment or necessitate submittal of a contract claim.

CONTRACTOR REQUIREMENTS

Personnel:

All work under this contract shall be performed in a skillful and professional manner. The Contractor shall employ personnel qualified and capable to perform janitorial work and will provide a list of Contractor personnel who will be on the premises. Persons under the age of 18 are not permitted on the premises while work is performed.

The Contractor shall prohibit employees from disturbing papers on desks, opening desk drawers or cabinets, using government telephones or other office equipment, leaving the Government building unlocked or using any Government employee’s property. The Contracting Officer may, in writing, require the Contractor to remove from the premises any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable, or for theft, possession and/or removal of materials, supplies, equipment, or any Government property.

Background Check Requirement for Personnel:

CONTRACTOR REQUIREMENTS

Personnel: All work under this contract shall be performed in a skillful and professional manner. The Contractor shall employ personnel qualified and capable to perform janitorial work and will provide a list of Contractor personnel who will be on the premises. Persons under the age of 18 are not permitted on the premises while work is performed. The Contractor shall prohibit employees from disturbing papers on desks, opening desk drawers or cabinets, using government telephones or other office equipment, leaving the Government building unlocked or using any Government employee's property. The Contracting Officer may, in writing, require the Contractor to remove from the premises any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable, or for theft, possession and/or removal of materials, supplies, equipment, or any Government property.

Background Check Requirement for Personnel: The Contractor shall perform background checks for all personnel appropriate to local industry.

Insurance Requirement:

The Contractor shall provide to the Contracting Officer the following documentation within 10 calendar days of the start work date, or the contract may be terminated for default in accordance with the clause governing default (termination for cause). Offerors may include the following documentation as a part of an Offer if desired.

Worker’s Compensation Insurance: The Contractor shall provide evidence of Worker's Compensation Insurance or a written explanation as to why the Contractor is exempt from the requirement. NOTE: The Contractor working alone is not required to carry the insurance.

Conservation of Utilities and Building Security:

Upon completion of the work at each site the contractor personnel shall ensure that (unless otherwise instructed by the Contracting Officer or COR) all lights are off, all wall windows and entrance doors are locked and the alarm system armed. If the building is occupied by the Government after normal working hours, Contractor’s personnel shall notify the Government personnel of their departure and leave the exterior doors locked. The Contractor shall not disturb papers on desks, or bulletin boards, open drawers or cabinets, or use telephones or any office equipment provided for official Government use, except for emergency calls to the Contracting Officer, police or fire department. It is the responsibility of the Contractor to secure the building upon completion of work and close and lock entry gates.

Keys/Keycards:

The Contractor will establish and implement methods to ensure that all keys/ keycards issued by the Government are kept secure in the Contractor’s possession are not used by unauthorized persons. No keys/ keycards issued by the Government are to be duplicated. It is the Contractor’s responsibility to ensure any security access codes are secured in the contractor’s possession and not to be used by unauthorized persons.

A. The Contractor will be required to reimburse the Government for replacement of locks or re-keying as a result of Contractor loss of keys. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and the total cost will be deducted from the monthly payment due the Contractor.

B. The Contractor will report the occurrence of a lost key/ keycard to the Contracting Officer no later than the next duty day.

C. It is the responsibility of the Contractor to prohibit the use of keys/ keycards issued by the Government to any person other than the Contractor’s employees. It is also the responsibility of the Contractor’s employees to prohibit the opening of locked areas by Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas.

Lost and Found Property:

The Contractor shall ensure all articles of possible personal or monetary value found by the Contractor’s employees are turned into the COR or the Contracting Officer.

Subcontracting:

The Government reserves the right to approve or disapprove any subcontractors selected. Therefore, the Contractor shall obtain approval from the Contracting Officer for all subcontractors prior to entering into any subcontracts for the performance of work under this contract. The Contractor’s request for approval shall be in writing and include the specific work to be accomplished by the subcontractor.

The subcontractor shall have the experience and be equipped for such work. Subcontracting any portion of the contract shall not relieve the Prime Contractor of any responsibility under this contract. Any subcontract agreement shall contain all terms and conditions of the prime contract. The Government will document, in writing, those instances where the supervisor or subcontractor have not responded to calls or are not available to meet.

Safety:

The Contractor shall be responsible for instructing company employees in appropriate safety measures and providing hazard communication training including the appropriate handling of chemicals. The Contractor shall provide, place, and remove appropriate warning signs for wet or slippery floor areas caused by cleaning or waxing applications. Cloths, mops or brushes containing a residue of wax or other combustible material subject to spontaneous ignition shall not be stored inside the building. Contractor shall provide copies of Material Safety Data Sheets (MSDS) for any cleaning chemicals provided by the Contractor. Cleaning supplies, including solutions and solvents, both liquid and powders must be stored in designated areas that are locked and under the Contractor’s control. They must be stored in secure areas after every cleaning day.

Smoking Restrictions:

There are no public areas designated as smoking areas. Therefore, there is no space for the Contractor or his/her employees to smoke.

Circumstances to Be Reported:

The Contractor or the Contractor’s employees shall report to the Contracting Officer or COR any circumstances of needed repairs of the facility or unusual soiling of an area that may affect the performance of the work and unhealthy or hazardous conditions. The Contractor or the Contractor’s employees will report any vandalism, attempted break-ins, or signs of attempted break-ins.

Communication Procedures:

While a line of communication is always open to the CO, most communication is directed to the COR. Contracting Officers and CORs are available via phone, email or direct communication. Formal requests, reports and invoices must be submitted in writing. Communication by email is a good practice for the purposes of documentation. At times communication will occur as meetings between the Contractor and the Government.

PERFORMANCE OBJECTIVES AND STANDARDS

The Contractor shall ensure that the building presents an overall appearance of cleanliness. The front lobby is a highly visible area and will need to meet higher expectations. The Contractor shall provide sufficient supplies, materials and equipment to adequately maintain the premises at an acceptable level of cleaning that is consistent with comparable industry standards for this type of contract. The definition of clean is for all areas, objects and surfaces to be free of dirt, water streaks, gum, grease, tar, or any other extraneous matter in order to present an overall appearance of cleanliness. Performance will be based on the Contractor’s success in meeting the performance and quality standards, not the method of performance.

The contractor service requirements are summarized into performance objectives that relate directly to the essential services provided. The stated performance thresholds are the minimum acceptable levels of service for each stated requirement. All aspects of the contractor performance are subject to Government surveillance, and absence of any contract requirements from the Performance Objectives identified below will not detract from the enforceability, nor limit the rights or remedies of the Government under other contract clauses.

CLEANING FREQUENCY AND SCHEDULES

Regular cleaning shall occur on a frequency of two (2) times per week. Work being performed between the hours of 6:00 p.m. and 6:00 a.m. so as not to conflict with Forest Service work, unless otherwise agreed between the Contractor and COR. Prior approval from the CO is required before work may be performed on a Federal holiday.

Routine tasks are those which are expected to be performed at each visit or on a weekly basis. Periodic tasks are those which are performed on other than a per-visit or weekly basis.

Service areas, expected results and expected service frequencies are as follows:

Service Frequency of Each Service Day

Carpeted Flooring:

Vacuumed and spot cleaned as necessary

Non-Carpeted Flooring:

Vacuumed or swept clean and damp mopped

Waste Baskets and Sanitary Napkin Dispensers:

Emptied into a designated container outside of the office and damp wiped clean

Drinking Fountains:

Clean and sanitized

Food Service Areas:

Clean sink and countertop; scrubbed and mopped non-carpeted floors; dusted horizontal surfaces of refrigerator, microwave and cabinets

All Furniture and Bookshelves:

Dusted and polished clean with treated cloth

Books, Instruments, Working and Seating Surfaces:

Dusted with untreated cloth Papers, etcetera, on desks are not to be disturbed

Toilet Fixtures and Traps, Seats, Urinals and Wash Basins:

Clean and sanitized, free from odors and splashing around basins and urinals

Restroom Mirrors, Shelves, Dispensers and Piping:

Damp wiped and polished dry

Paper Towels, Toilet Tissue, Toilet Seat Covers, Receptacle Liners, Hand Soap and Dispensers:

Replenished as necessary from supply

Wall Surfaces:

Spot cleaned and free of soiled spots

Telephones:

Clean and sanitized

Landings and Steps to All Outside Entrances:

Swept clean of all debris and cobwebs

Entrance Doors and Adjacent Glass (Both Sides):

Glass surfaces clean and non-glass surfaces damp-wiped and free from smudges

Collection of Recycling Paper:

Collected from each office and deposited at the location designated by COR

Covelo Ranger Station Janitorial – 127EAY25Q0056 Attachment 1

Contract Documents

Service Frequency of Monthly, Before the 10th of the Month

Desks, Venetian Blinds, Building Doors, Baseboards, Partition Trim, Windowsills, Frames, Ventilation and Return Grills:

Dusted

Upholstered Furniture:

Vacuumed clean

Countertops, Doors, Moldings, Baseboards, Restroom Wall Coverings and Restroom Partitions:

Washed clean

High Walls and Ceiling Surfaces:

Dusted or vacuumed clean, including cobwebs

Picture Glass, Clocks and Windowed Bookcases (Both Sides):

Clean

Office Space Partitions:

Clean

Service Frequency of Twice Yearly:

Once between October 15 and December 1, once between April 1 and May 15 Contractor shall coordinate and schedule with COR in advance

Windows:

Outside clean window glass washed inside and out; window frames, tracks, sills and casings clean

Uncarpeted Flooring:

Buffed with new non-slip wax

Carpet Cleaning A bonnet type shampoo cleaner, hot water extraction or other acceptable method of carpet cleaning shall be used as needed to accomplish performance standards.

CONSTRAINTS AND EXEMPTED TASKS

· Items on desks and other working surfaces or Forest Service employee storage areas shall not be disturbed.

· The Contractor shall not expose electronic equipment, including computer monitors, to liquids of any kind except as directed in the contract or approved by the COR in advance.

· The Contractor is not responsible to empty or handle recycling bins.

· Any locked offices for which the Contractor has no key or areas otherwise designated as off limits are exempt from routine services with the exception of cleaning door surfaces and empting any trash bins placed within the Contractor’s access.

IN THE EVENT SERVICES ARE NOT PERFORMED OR REQUIRED

In the event services are not provided or required because the facility is closed due to inclement weather, unanticipated non-Federal holidays declared by the President, failure of the Congress to appropriate funds, etc., the CO shall either:

a. Direct the Contractor to perform the work contractually specified over a number of immediately subsequent day(s) equal to the duration of the shutdown, or

b. Forego the work and reduce payment due to the Contractor for work not performed. The deduction rate in dollars per day shall be equal to the per-month fixed price divided by number of service days for that month and then multiplied by the number of days services were not provided. Appropriate adjustments will be made by the CO in the event services are provided for portions of days, or

c. Reschedule the work on day(s) satisfactory to both parties.

EMERGENCY OR SPECIAL EVENT CLEANING SERVICES

Any situation requiring cleaning services beyond those normally encountered in routine cleaning work will be considered “emergency”. Situations requiring emergency cleaning will be referred to the Contracting Officer or COR prior to commencing work. If the Contracting Officer determines that the situation requires extra effort on the part of the Contractor, equitable reimbursement will be provided to the Contractor for the level of effort over and above that normally required, (e.g. fire or flood damage, construction work, etc.). Residue from relocating furniture or litter left from meetings or routine gatherings are not considered emergency cleaning.

PREWORK CONFERENCE AND OTHER MEETINGS

Prior to commencement of work, a pre-work meeting shall be arranged between the Contractor and the Contracting Officer to discuss the contract terms and work performance requirements. At this time, the Contracting officer will designate a Contracting Officer Representative (COR) and the Contractor shall designate, in writing, the name and phone number of the Contractor’s on-site representative/ supervisor and their responsibilities.

At any time during contract performance, a meeting may be requested by the Government or the Contractor and may be scheduled at a time and place agreeable to both parties. The purpose of the meeting shall be to address any issues preventing or endangering the successful completion of the contract requirements and to identify methods of improvement.

QUALITY CONTROL PROGRAM

The Contractor shall establish a complete, written Quality Control Program (QCP) to ensure the requirements of the contract are met as specified in the guidelines. The Contractor’s QCP shall be incorporated into this contract after acceptance by the Government. The QCP need not be elaborate, but shall address in writing at least the following information:

1. A checklist or plan for inspection of the services provided throughout the building that addresses all contract performance areas and ensures compliance with contract terms. It is not required to provide separate personnel for performing janitorial services and for inspection, but in the case a single person is proposed for both tasks, the QCP must explain how that person intends to ensure compliance with contract standards. If separate persons are proposed, they shall be named and their designated tasks identified.

2. A system to record inspection results and any corrective actions taken, and to ensure that the Contractor’s employees or subcontractors are notified of any deficiencies in their area of responsibility if applicable. If the Contractor intends to utilize subcontractor(s) or employee(s) as the primary janitor(s) under this contract, the QCP must explain how the Contractor intends to ensure that the janitor(s) is/ are properly trained for the work and how they will be re-trained or replaced if necessary to correct continued or severe performance deficiencies communicated by the Government. Provide a time frame (such as a number of days) by which the Government can anticipate improved services after communicating a significant service deficiency. For minor deficiencies, performance improvement results are anticipated on the following day routine services are performed.

3. A description of actions the Contractor shall take in the event that the primary janitor(s) become unavailable to provide janitorial services for an extended period of time (longer than two consecutive routine service days).

4. A plan to ensure that all issued keys, access cards or identification items are not lost, misplaced, or used by unauthorized persons.

5. A list of the equipment proposed or available for this project that meets solicitation requirements.

The Contractor shall maintain a file of all inspections conducted by the Contractor and the corrective actions taken. This documentation is considered to be a part of the Contractor’s Quality Control Program, but does not need to be made available for review unless requested by the Government.

INSPECTION (GOVERNMENT’S QUALITY ASSURANCE SURVEILLANCE PLAN)

The Government will visually inspect the Contractor’s performance on a random basis shortly after the scheduled cleaning time or after receipt of complaint from building employee(s) under this contract to ensure compliance with contract guidelines. The COR will record inspection observations, deficiencies will be documented with a written inspection report provided to the Contractor. When unacceptable performance is observed, the COR will meet with the Contractor’s supervisor to review the inspection report and ensure that the Contractor has an understanding of the unacceptable services. The preferred method to resolve deficiencies is to allow re-performance to correct the deficiencies. The Contractor shall be provided with the opportunity to correct substandard performance within one business day or other timeframe as determined by the COR. When substandard performance is not corrected within the specified timeframe or the Contractor refuses to re-perform the service, the unsatisfactory service is logged as a deficiency. Deductions from payment may result from deficient services.

INVOICING AND PAYMENT

Payment will be made in arrears for janitorial services that have been satisfactorily provided. Payment will be made by Electronic Funds Transfer (EFT) to the bank account designated in the Contractor’s SAM Entity at www.sam.gov. A SAM Entity of any status other than Active may delay payment processing.

The Contractor shall submit an invoice monthly or at another frequency as agreed between the COR and the Contractor. Use of the Invoice Processing Platform (IPP) at www.ipp.gov is required for all invoices under this contract. The Contractor shall also submit the completed inspection checklist for the invoiced time period from the approved Quality Control Plan. The Contractor may attach this checklist to the invoice in IPP (recommended) or may email, fax, or otherwise deliver the checklist to the COR. The Government will review the performance as compared to contract standards, the Quality Assurance Plan and the Performance Objectives. Monthly payments to the Contractor will be reduced for logged deficiencies, as described in the Inspection clause. Deductions for deficiencies shall be calculated at 1/30th of the unit price for each day the Contractor fails to correct the deficiency.

BIOBASED PRODUCT USE AND BIOBASED PROGRAM REPORTING REQUIREMENT

The Contractor shall provide and utilize expendable (chemical or material) products in the performance of this contract, to which Biobased Program requirements regarding the procurement and reporting of such products apply. See FAR Clause 52.223-2 and www.biopreferred.gov.

WAGE DETERMINATION

See Attachment 2 to Solcitation.

REQUIRED CONTRACTOR SUBMISSIONS

This section is provided as a courtesy to repeat submission requirements described elsewhere in the contract. Any omission of a requirement in this section does not exempt the Contractor from responsibility to respond to the requirement.

· Checklists of work completed and quality control performed shall be provided to the COR at the time of invoice submission as part of the Contractor’s Quality Control Program and as described in the Invoicing and Payment section of this contract.

· The Contractor shall maintain a file of all inspections conducted by the Contractor and any corrective actions taken. This documentation is considered to be a part of the Contractor’s Quality Control Program, but does not need to be made available for review unless requested by the Government.

· The Contractor shall complete Biobased Program Reporting for any Biobased Products provided by the Contractor in the performance of contract requirements.

· The Contractor shall provide the documentation described in the Insurance Requirement section of this contract.

· The Contractor shall alert the Contracting Officer in writing of intent to utilize a subcontractor for work under this contract, prior to entering into any subcontract arrangement.

GOVERNMENT POINTS OF CONTACT

If you have questions about the solicitation, contact M. Kathy Bosch, at Mary.Bosch@usda.gov . To schedule a site visit, contact Stephanie Britton (707) 983-8524 or (530) 685-8682

EVALUATION FACTORS

The Government intends to award a firm fixed price contract resulting from this solicitation to the single responsible quoter whose technical response and price quote are believed to offer the most advantageous combination to the Government. The following factors shall be used to evaluate quotes and, when combined, technical criteria are approximately equal to price.

Understanding of the Requirement

Per FAR Clause 52.237-1, site visitation is urged and expected so that quoters understand the level of effort required to meet contract requirements before providing a quote. To respond to this factor, quoters shall describe their familiarity with the site and understanding of the level of effort required, and shall clearly indicate whether they visited the site or obtained information about the site through other means (and, if the latter, what other means were used.)

Relevant Experience

Relevant Experience is the measure of a quoter’s experience providing the same or similar services as those desired for this solicitation. Most importantly, this refers to the relevant experience of the person(s) proposed to perform routine and periodic on-site janitorial service tasks. Secondarily, it refers to the relevant experience of the Contractor in performing supervisory and administrative services as the supervisor, employer or prime contractor for a janitorial contract. To respond to this factor, describe:

1. The relevant experience of the proposed janitorial service provider(s), and

2. The relevant experience of the Contractor in a supervisory contract role separate from performance of on-site janitorial services, if applicable.

3. If a quoter intends to perform as both service provider and supervisor, the quote should so state. Responses which do not name the specific person(s) to perform janitorial and supervisory services and which fail to list relevant experience for that person/ those persons may receive a lower technical score, or be considered unsatisfactory, due to an inability to evaluate. Quoters may propose the same person for both janitorial services and supervision, but should so state.

Past Performance

Past Performance is a measure of the degree to which a quoter has satisfied its customers, complied with contract terms and conditions in addition to applicable laws and regulations. The Government may contact references to evaluate a quoter’s past performance record, but is not limited to the references given. The Government may gather information regarding, among other items, the quality of services, customer satisfaction, and business relations. To respond to this factor, provide:

1. A list of up to three references (from past contracts, past employment or other projects) for whom the quoter has performed services. Provide the reference name and company/ agency name if applicable, a contact phone number, and a brief description of the services performed (what, where, when).

2. Quoters may combine Relevant Experience and Past Performance by listing references for whom they have performed the specific services described in the factor above.

3. Quoters without past performance references will still be considered and will receive a “Neutral” past performance rating if no information is otherwise available. A quoter with no past performance shall so state and explain why (i.e. ‘new to contracting’, etc.) or else the response may be considered unsatisfactory.

Quality Control Program:

As part of the quote, submit a written Quality Control Program (QCP) designed to ensure contract requirements are met. A complete QCP will address all of the required components described in the Contractor’s Quality Control Program section of the solicitation/ contract.

Price:

Fill out and return the SF 1449. Boxes 17a, 23, 24, and 30 (a, b, and c) are required. Box 12 is optional. Price evaluation shall be based on the price of the base and all options combined. Evaluation and award of options does not obligate the Government to exercise the options. The Government will evaluate price to determine reasonability.

NOTE: Optional Response Forms are provided as a part of this solicitation. Offerors shall submit sufficient information for the Contracting Officer to evaluate the Offeror’s qualifications in accordance with evaluation criteria listed above. Offerors are not limited to use of the Optional Response Forms.