Att. 6 Customer-Guide-for-Electric-Service-PA 240904.pdf

Customer Guide for Electric Service – PA

September 2021

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1 September 2021

TABLE OF CONTENTS

1.0 INTRODUCTION

2.0 DEFINITIONS

3.0 GENERAL INFORMATION

3.1 Availability & Character of Service

3.2 Application for Service

3.3 Line Extensions

3.4 Number of Services & Meters

3.5 Use of Service by the Customer

3.6 Interruption & Liability

3.7 Final Connections

3.8 Grounding/Bonding

3.9 Electrical Inspection

3.10 Meter & Seal Tampering

3.11 Meter Attachments

3.12 Disconnect/Reconnect of Existing Service (Upgrades/Maintenance)

3.13 Locating Underground Electric Facilities

3.14 Required Clearance from Markout for Digging in the Vicinity of Company Underground Electric Facilities

3.15 Buildings/Structures & Swimming Pools/Spas/Hot Tubs near Electric Lines

3.16 Attachments on Company-Owned Facilities

3.17 Clearance of Trees from Power Lines

3.18 Access to Customer’s Premises

3.19 Company’s Equipment on Customer’s Premises

3.20 Requested Protection for Persons Working Near Company Facilities

4.0 TEMPORARY SERVICE

5.0 PERMANENT SERVICE – OVERHEAD

5.1 General

5.2 Service Drop Clearances

5.3 Mobile Homes or Mobile Home Parks

5.4 Travel Trailer or RV Parks

5.5 Central Pole Distribution Metering Service

6.0 PERMANENT SERVICE – UNDERGROUND

6.1 General

6.2 Underground Services from Overhead Lines

6.3 Underground Services in Underground Residential Areas

6.4 Underground Services in Underground Commercial Areas

6.5 Underground Services in Central Business District Network Areas

6.6 Transformer Foundations & Vaults

6.7 Mobile Homes or Mobile Home Parks

7.0 METER INSTALLATIONS

7.1 General

7.2 Meter Locations

7.3 Group Meter Installations

7.4 Meter Relocations

7.5 Minimum Meter Sockets Requirements

7.6 Metering Equipment Installation Guideline Summary

7.7 Minimum Size Meter Socket - 480-Volt Services

7.8 Installations Requiring 400 Amperes & Less of Continuous Load Current

7.9 Installations Requiring Over 400 Amperes of Continuous Load Current

7.10 Approved Current Transformer Cabinets

7.11 Service at Voltages Greater Than 600 Volts

7.12 Disconnect Requirements

8.0 CUSTOMER EQUIPMENT

8.1 Motors (Inrush Limitations & Motor Protection)

8.2 Power Factor

8.3 Welders & Industrial Furnaces

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8.4 Electrical Cooking, Space Heating, Water Heating, Ice / Snow Melting, & Electric Vehicle Charging

8.5 Low-Voltage Surge Arresters (600 Volts or Less)

8.6 UPS, Cogeneration, Back-up Generation, & Interconnected Generation

8.7 Harmonic Producing Equipment

8.8 Protective Devices

8.9 Special Equipment

3 September 2021

EXHIBITS

Service Material Guideline for Pennsylvania Operating Companies (2 pages) ................................... Exhibit 1

OH Service Drop Clearances Minimum for Services Under 600 Volts ................................................ Exhibit 2

Typical Temporary Service Overhead Installation ............................................................................... Exhibit 3

Typical Temporary Service Underground Installation .......................................................................... Exhibit 4

Typical Customer Grounding Details ................................................................................................... Exhibit 5

Typical Overhead Single-phase Service Entrance Installation 400 Amp or Less ................................ Exhibit 6

Overhead Service Typical Service Drop Attachment ........................................................................... Exhibit 7

Typical Single-Phase Underground Service Lateral Installation 400 Amp or Less (PA) ...................... Exhibit 8

Direct Attachment of Customer-Owned Underground Service Lateral(s) on Pennsylvania

Operating Company’s Poles ......................................................................................................... Exhibit 9

Standoff Attachment of Customer Underground Service Lateral(s) on Pennsylvania Operating

Company’s Poles ......................................................................................................................... Exhibit 10A

Customer-Owned Underground Secondary Cable to Handhole/Pedestal ........................................... Exhibit 10B

Typical Overhead Service Central Distribution Installation .................................................................. Exhibit 11

Typical Underground Service Central Distribution Installation / Stand-Alone Metering ....................... Exhibit 12

Typical Single Mobile Home Service Overhead & Underground ......................................................... Exhibit 13

Metering & Service Facilities for Mobile Homes & Travel Trailer Parks Four or More Meters ............. Exhibit 14

Metering Installation Single-Phase & Three-Phase 480-Volt Self-Contained Meter with Source-Side

Disconnect 400 Amp or Less ........................................................................................................ Exhibit 15

Multiple Metering Installation Self-Contained Metering 400 Amp or Less ............................................ Exhibit 16

Metering Installation Self-Contained Single-Phase 400 Amp or Less .................................................. Exhibit 17

Metering Installation Self-Contained Three-Phase 400 Amp or Less .................................................. Exhibit 18

Metering Installation Outdoor - Metering Cabinet with Current Transformers Details .......................... Exhibit 19

Metering Installation Outdoor Current Transformer Cabinet Mounted on a Building ........................... Exhibit 20

Underground Secondary Service in Pad-Mounted Transformer with Current Transformers ............... Exhibit 21

Minimum Clearances from Structures for Oil-Filled Pad-Mounted Equipment ..................................... Exhibit 22

Clearances of Pad-Mounted Equipment, Pedestals, Handholes, or Manholes from Shrubs, Plants, Fences, Wall Screenings, & Other Obstructions .......................................................................... Exhibit 23

Trench, Conduit, & Backfill Requirements (4 pages) ........................................................................... Exhibit 24

Three-Phase Transformer Pre-Cast Concrete Foundation / Vault (4 pages) ...................................... Exhibit 25

Concrete Flat-Pad Foundation Pad-Mounted Transformer 75 to 500 kVA Three-Phase, 34.5 kV &

Below High-Side .......................................................................................................................... Exhibit 26

Concrete Flat-Pad Foundation Pad-Mounted Transformer 750 to 2500 kVA Three-Phase, 34.5 kV

& Below High-Side ...................................................................................................................... Exhibit 27

Concrete Flat-Pad Foundation Pad-Mounted Transformer General Notes .......................................... Exhibit 28

Typical Single-Phase Box Pad Foundation Installation (1Φ Transformer or 1Φ Junction) .................. Exhibit 29

Vehicular Barrier for Pad-Mounted Equipment & Poles ....................................................................... Exhibit 30

Typical Underground Service Traffic Signal, CATV, or Communication Stand-Alone Equipment…….Exhibit 31

APPENDIX

Fax Application Builder Install Request Form 1046 ...................................................................... Appendix 1

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SUMMARY OF SIGNIFICANT CHANGES TO THIS GUIDE

(August 2021)

This document supersedes the FirstEnergy “Customer Guide for Electrical Service - PA” document dated July 2015.

Significant changes to the text from the last published version are identified in this document by a vertical bar in the left-hand margin (refer to the example in the left-hand margin of this paragraph). Additionally, significant changes to the text (listed by section) and to the exhibits (listed by exhibit number) are summarized in the table below:

Section Changes

1.0 Revised paragraph on the steps to access the on-line version of this document.

2.0 (Definitions)

Added new definitions for Authority Having Jurisdiction, Customer Guide for Electric Service, Developer, Power Factor, Private Right-of-Way, Qualified Person, and Voltage Transformers. Revised the definitions of Distribution Lines, FAA, Final Grade, Mobile Home, Select Backfill, Tariff, and Temporary Service.

3.2 Added lead-time for a large underground development (> 20 lots).

3.5

Added paragraph: for a customer-owned and installed underground service lateral, if a customer increases the service lateral length or load, the customer shall be responsible to verify that ampacity, voltage drop, and voltage flicker limitations are suitable to serve the load.

3.8 Added the requirement for customer-owned three-phase laterals, not to install a fifth grounding conductor into the pad-mounted transformer or current transformer cabinet.

3.11 Added a list of unauthorized attachments to Company-owned meters and meter circuits.

3.13 1st paragraph: Added requirement to notify the One-Call locating company when driving ground rods. 2nd paragraph: Added marking requirements for new electrical facilities.

3.15 1st paragraph: Add text: poles attachment prohibited without approval from Company. 2nd paragraph: Removed text: “without written approval from Company.” for pools

3.18 3rd paragraph: Add the following text, “Company personnel are not permitted to climb onto the customer’s roof. Therefore, all connections and other Company work shall be accessible from a ladder or bucket truck”

6.1 Revised UG Riser requirements. Added customer shall coordinate the installation with the Company.

6.4 Moved this paragraph to the first paragraph in Section 6.4.

7.1 Removed first bulleted item from list. Added 3 paragraph: When emergency disconnects are required by the NEC, they shall be located on the load-side of the metering.

7.5

Added new bulleted item: “Socket components and connection points shall be designed, located, and adequate space provided, such that the use of horn bypass jumpers, service savers, cable pullers, and other standard electric restoration and maintenance equipment can be safely and effectively utilized by the utility.” Added 2nd bullet under “Residential Single-Phase,”:” Lever by-pass with jaw tension release is also acceptable.” Revised meter socket requirements. Consolidated information into new table of Meter Socket Requirements.

7.8 Added paragraph the requirement that services less 400 amps be self-contained metering and evaluated when service is changed or upgraded.

7.9 Added the requirement to consult the Company before beginning any installation requiring instrument transformers. Removed requirement for telephone service.

5 September 2021

Section Changes

7.10

1st paragraph: added “. No unmetered conductors are permitted within the CT enclosure cabinet.” Updated approved current transformer table. Revised short-current interrupting rating to 85,000 amps for the Erickson Electrical CT cabinets. Added footnote in table permitting East Coast Panelboard CTJ-800-A.

8.4 Added Electric Vehicle Charging.

Exhibit Changes

Updated Company/Customer requirements. Added limit of the number of cables in Note

2. Removed Met-Ed requirement for customer to pick-up UG service wire at line shop prior to installing conduit. Added requirement that customer supplies and installs all UG conduit.

Removed telephone line requirement.

2 Added clearances for services above decks and railings plus other minor changes.

Added structure shall be accessible from a bucket truck. Added through bolts required for attaching equipment to pole. Minor revisions to drawing. Remove old Note 8 (external ground rods) then renumber Notes.

4 Added through bolts required for attaching equipment to pole. Remove old Note 8 (external ground rods) then renumber Notes.

6 Revised Note 2. Connections shall be accessible from a ladder. Company personnel are not permitted to climb on customer’s roof.

8 Moved the slip-joint to below the top clamp on drawing. Removed reference to direct-buried cable. Remove old Note 4 (external ground rods) then renumber Notes.

Revised drawing to only show work required by customer. Revised Note 5 and added Note

6. Customer shall contact the Company before installing. If required per Exhibit 1, customer supplies the electrical-grade conduit, brackets/clamps, weatherhead, and cable coiled on pole. Company will install any facilities on the Company-owned pole.

10A

Renamed Exhibit 10 to 10A. Revised drawing and Note 5. If required per Exhibit 1, customer supplies the electrical-grade conduit, brackets/clamps, weatherhead(s), and cable coiled at bottom of pole. Company will install any facilities on the Company-owned pole. Conduit brackets shall not extend more than an inch from conduit.

10B New Exhibit. The use of this Exhibit requires Company approval. This Exhibit to be used for installation of a handhole or pedestal for connection of the customer’s service lateral at base of pole.

11 Added that the pole shall be new when installed. Removed CT option from drawing.

12 Revised minimum size support posts to 2 ½ inch. Added ground movement protection.

Replace Note 5 (external ground rods) and add Note 6. Retitled the Exhibit.

Added that the pole shall be new when installed. Revised minimum size of support posts to 2 ½ inch. Added ground movement protection. Remove old Note 9 (external ground rods), renumber Notes, then add a new Note 11.

Added that the pole shall be new when installed. Revised minimum size of support posts to 2 ½ inch. Added ground movement protection. Remove old Note 6 (external ground rods), renumber Notes, then add a new Note 10.

17 Revised and added drawings of common 1ϕ self-contained meter sockets. Replace Note 4.

18 Revised the drawings including extensive revision all the Notes.

Revised drawing to better show the current transformer configuration and wiring. Remove old Note 7 (telephone link requirement), renumber Notes, then add a new Note10. Note 10 – Do not run a separate grounding conductor from current transformer cabinet to main disconnect. Removed telephone link requirement.

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Exhibit Changes 20 Remove old Note 4 (telephone link requirement), renumber Notes, then revised Note 6.

21 Revised minimum size support posts to 2 ½ inch. Remove old Note 9 (telephone link requirement), renumber Notes.

22 Move old Note 9 to Note 1 and renumber Notes. Added decks and steps to Note 3. Added “at mature growth” to Note 8. Added Note 10. Added an asterisked note to Table 1

24 Added more detail to drawing. Removed references to direct buried cables on drawing.

Notes were revised and expanded.

25 Minor revisions to drawing. Expanded Pre-cast Concrete Foundation table to add transformer voltage details. Notes were revised and expanded.

26 & 27 Removed requirement for a telephone line conduit. Add Note 1, deleted old Note 5, and renumbered Notes.

29 Added drawing (top right) illustrating acceptable conduit locations. Notes were revised and expanded.

31 New Exhibit. Typical Underground Service - Traffic Signal, CATV, or Communication Stand-Alone Equipment.

7 September 2021

1.0 INTRODUCTION

This Guide is published to provide pertinent specifications, information, and guidance to assist customers and their architects, engineers, builders, and contractors in planning for and obtaining a safe and prompt electric service.

The information and exhibits contained herein convey general knowledge and do not provide every detail or every requirement. Furthermore, this information is supplementary to, and does not intentionally conflict with the National Electrical Code (NEC), the National Electrical Safety Code (NESC), the Company’s current applicable Tariffs (as defined in Section 2.0), or such state and municipal laws and ordinances as may be in force and applicable within the cities, towns, or communities in which the Company furnishes electric service. It is always necessary for customers and contractors to comply with state statutes, local ordinances, and the Company's Tariffs on file with the Pennsylvania Public Utility Commission or Public Service Commission of New York. To the extent that any information included in this Guide contradicts any terms in the Company’s current applicable Tariff, the Tariff provision shall govern.

The Company shall have the right to refuse to connect any wiring or installation that does not fully meet the aforementioned requirements, regulations, and rules. The Company shall also have the right to disconnect the wiring or installation of any customer violating any such requirements, regulations, or rules. Any such action by the Company is not intended and does not imply that the Company undertakes any obligations to inspect the customer's wiring and electrical facilities, to assume any obligations, or to make any representations concerning their adequacy, safety, fitness for purpose, or other qualification. Nothing in the aforementioned requirements, regulations, rules, or in this Guide shall be construed as imposing or undertaking such obligations or representations.

All inquiries regarding service requirements shall be directed to the Company’s local Engineering Services Section. Inquiries regarding specific meter related requirements can be directed to the Company's local Metering Services Section. Any inquiries regarding the NEC or local codes shall be directed to the local inspection authority.

Mandatory rules of this document are those that identify actions that are specifically required or prohibited and are characterized by the terms shall or shall not.

This Guide is subject to periodic revision and will be re-issued on an as needed basis. It is the responsibility of the user to obtain the current version. The current edition of this Guide supersedes all previous editions or versions.

The current edition of this guide is available at https://www.firstenergycorp.com/service_requests/ request-electrical-work.html.

Comments, corrections, and suggestions regarding this document should be submitted in writing to the Director, Operations Services at FirstEnergy Service Company, Energy Delivery Operations Services Department, 76 South Main Street, A-GO11, Akron, Ohio 44308.

https://www.firstenergycorp.com/service_requests/request-electrical-work.html

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2.0 DEFINITIONS

Terms frequently used in this Guide are defined below (for additional definitions, refer to the latest edition of the National Electrical Code):

• American National Standards Institute (ANSI): ANSI is an independent administrator and coordinator of voluntary industry standards (www.ansi.org).

• American Transmission Systems, Incorporated (ATSI): ATSI is one of FirstEnergy’s electric transmission subsidiaries.

• Ampacity: Ampacity is the maximum current, in amperes (amps), that a conductor or equipment can carry continuously under the conditions of use without exceeding its temperature rating.

• Application for Service: Application for service is a formal request submitted by the customer or their agent to the Company stating their desire to obtain electric service at a certain time and location.

Applications may be processed by e-mail, telephone, or fax through the Company’s Customer Service Center.

• Approved: Work or equipment that is acceptable to the FirstEnergy Operating Company or to the Authority Having Jurisdiction (e.g., electrical inspector).

• Authority Having Jurisdiction (AHJ): An organization, office, or individual responsible for enforcing the requirements of a code or standard, or for approving equipment, materials, an installation, or a procedure (e.g., electrical inspector).

• Central Business District (CBD) Network: A CBD network is a specialized electrical underground system that serves a defined area commonly located in the heart of the city (a.k.a. downtown) that is typified with a high concentration of multistory commercial, retail, and office buildings.

• Class of Service: The characteristics of electric service described in terms of voltage, phases, frequency (i.e., 60 Hertz), and number of service wires (i.e., 3- or 4-wire).

• Clearance: Clearance is a specified minimum distance between two objects (measured surface-to-surface) to assure adequate space for safety, security, or access.

• Code: The National Electrical Code (NEC), National Electrical Safety Code (NESC), or other electrical codes or regulations that are in effect and are applicable in the area served.

• Company: In this Guide, Company refers to the four PA FirstEnergy Operating Companies (FEOC) operating in Pennsylvania and New York – Met-Ed, Penelec, Penn Power, or West Penn Power.

• Current Transformer (CT): Current Transformer is a transformer whose secondary current is a precise fraction of its primary current. (CTs are generally referred to as an instrument transformer).

• Customer: Any person, partnership, association, corporation, or agency of municipal, county, state, or federal government receiving any service rendered by the Company at a contract location. This includes the party using the Company's service, or in applicable cases, the property owner, developer, or any party working on behalf of the customer such as an engineer, builder, contractor, or developer.

• Customer's Installation (Electrical): All wiring, conduit, meter socket, service disconnecting devices, appliances, lighting, and other equipment installed and/or owned by the customer on the customer’s premises for the customer’s use. The installation of the customer’s electrical equipment is typically governed by the NEC as well as other local rules.

• Customer Guide for Electric Service (CGES): FirstEnergy document detailing the Company’s requirements by state for electric service to individual locations including information on service laterals, meter installations (less than 600 V), and customer equipment.

http://www.ansi.org)/

9 September 2021

• Developer: The individual, company, or organization responsible for the construction of the planned project of residential, commercial, and/or industrial recorded plot plan requiring multiple electric services from the Company.

• Development: A planned project which is developed by a developer/applicant for electric service set out in a recorded plot plan of five or more adjoining unoccupied lots for the construction of single-family residences, detached or otherwise, mobile homes or apartment houses, all of which are intended for year-around occupancy, if electric service to the lots necessitates extending the utility’s existing distribution lines.

• Distribution Lines: Company lines (medium voltage and below) typically located in the public rights-of-way in/or along streets, alleys, highways, or on private property for general distribution of electric service to customers. The electrical distribution system collectively includes the primary, secondary, and services.

• Environmental Protection Agency (EPA): The EPA is an agency of the U.S. federal government that protects human health and the environment by writing and enforcing regulations based on laws passed by Congress.(www.epa.gov).

• Federal Aviation Administration (FAA): The Federal Aviation Administration is the national aviation authority of the United States. The FAA is an agency of the United States Department of Transportation and has authority to regulate and oversee all aspects of American civil aviation (www.faa.gov). FAA requires notification when working near aviation facilities and may impose pole placement or pole height restrictions to maintain aviation safety.

• Final Grade: Final grade is the eventual permanent ground level after all finished grading, paving, and landscaping is completed. Final grade shall be used when determining minimum clearances for overhead and underground facilities.

• High-Leg: On a four-wire, delta-connected system where the midpoint of one phase winding is grounded to supply lighting and similar loads, the conductor or busbar having the higher phase voltage to ground shall be durably and permanently marked by an outer finish that is orange in color or by other effective means. Such identification shall be placed at each point on the system where a connection is made if the grounded conductor is also present (reference NEC Article 110.15 & 230.56).

• Instrument Transformer: An instrument transformer is a high-quality transformer that accurately reproduces in its secondary circuit, a current (CT) or a voltage (VT) in proportion to the current or voltage in the primary circuit, respectively. Instrument transformers are typically used for revenue metering or protection schemes.

• Institute of Electrical and Electronics Engineers IEEE): IEEE is an organization composed of engineers, scientists, and students. IEEE is best known for developing standards for the computer, electrical, and electronics industries (www.ieee.org).

• Line Extension: The extension of the Company’s distribution system from the nearest suitable and available distribution line to the service line which will provide service to the customer. Line extension rules and costs are further defined in each Operating Company’s Tariff with the state.

• Listed: Equipment, materials, or services included in a list published by an organization (e.g., “UL Listed”) that is acceptable to the Authority Having Jurisdiction and concerned with evaluation of products or services, that maintains periodic inspection of production of listed equipment or materials or periodic evaluation of services, and whose listing states that the equipment, material, or services either meets appropriate designated standards or has been tested and found suitable for their specified purpose.

• Meter: Meter is a device for accurately measuring the electric power and energy consumed by a customer.

The Company supplies, installs, and maintains the meter.

• Meter Socket: A meter socket is a mounting device consisting of meter jaws, connectors, and enclosure for receiving a socket-type meter.

http://en.wikipedia.org/wiki/List_of_United_States_federal_agencies http://en.wikipedia.org/wiki/United_States_federal_government http://www.epa.gov/ http://www.webopedia.com/TERM/S/standard.html http://www.webopedia.com/TERM/C/computer.html http://www.ieee.org/

September 2021 10

• Mobile Home: A mobile home is a manufactured home that complies with the mobile home definition in the NEC. In this Guide, a mobile home is a unit with a permanent chassis that is designed to be used as a dwelling without a permanent foundation. It shall be supplied under the provisions of Exhibits 13 and 14 and the NEC.

• National Electrical Code [NFPA 70] (NEC): The NEC is a set of national regulations that govern the installation of electrical equipment located on the customer’s side of the point of service. All NEC references refer to the 2020 (or later) version of the NEC.

• National Electrical Safety Code [IEEE C2] (NESC): The NESC is a set of national regulations that govern the installation, operation, and maintenance of the electric supply and communication lines.

NESC applies to equipment located on the electric utility’s side of the point of service. All NESC references refer to the 2017 (or later) version of the NESC.

• National Fire Protection Association (NFPA): The NFPA is a United States trade association, albeit with some international members, that creates and maintains private, copyrighted, standards and codes for usage and adoption by local governments (www.nfpa.org).

• Notification or Design Request (DR) Number: A unique number assigned by the Company used for designing, tracking, constructing, and billing of a specific job by the Company Contact Center. This number should be used in any communication with the Company Contact Center.

• Occupational Safety and Health Administration (OSHA): OSHA is a federal government agency in the Department of Labor that adopts and enforces regulations to maintain a safe and healthy work environment (www.osha.gov).

• Pennsylvania Public Utility Commission (PaPUC): The PaPUC is the state regulatory agency that has jurisdiction over all Pennsylvania electric utilities (www.puc.state.pa.us).

• Point of Service: Point of service is that point where the Company's electrical equipment or conductors connect to the customer’s electrical conductors or equipment of the facility. The “point of service” is also commonly known as the “point of delivery.”

• Power Factor: The ratio of Watts to Volt-Amps. Typically, expressed as a percentage. Refer to Section 8.2.

• Private Right-of-Way: – The right-of-way or easement for electric facilities on, over, under, across and/or through real or other property owned by an individual or entity which is not a governmental, municipal, or other public body to provide service.

• Public Service Commission of New York (NY PSC): The NY PSC is the state regulatory agency that has jurisdiction over all New York electric utilities (www.dps.ny.gov).

• Qualified Person (Electrical): A person who has skills and knowledge related to the construction, operation, and maintenance of the electrical equipment and installations and has received safety training to recognize and avoid the hazards involved.

• Raceway: A raceway is an enclosed channel used for holding wires or cables.

• Secondary/Secondary Main: Company-owned conductors (cables) connected to the secondaries of distribution transformers from which customers services are supplied (less than 600 V).

• Select Backfill: Select backfill is graded sand, stone dust, limestone dust, earth, or topsoil that is free from large or sharp objects, rocks, scrap building material, or corrosive material. Materials that “set up” such as fly ash, culm, and foundry waste are not acceptable. It is used to backfill a trench for buried conduit and is used to ensure the future integrity of the conduit and buried electrical cables.

• Service: Delivering electric energy from the Company’s distribution system to a single point of connection at a customer's premises.

http://encyclopedia.thefreedictionary.com/United+States http://www.nfpa.org/ http://www.osha.gov/ http://www.puc.state.pa.us/ http://www.dps.ny.gov/

11 September 2021

• Service Drop: A service drop is a Company-owned set of overhead conductors (including the connectors) that extend from the last pole or other aerial support to the customer-owned service entrance conductors at the building or other structure.

• Service-Entrance Conductors, Overhead System: The service entrance for an overhead system is the group of service conductors running between the terminals of the service equipment and a point usually outside the building, clear of building walls, where joined by tap or splice to the service drop.

• Service-Entrance Conductors, Underground System: The service entrance for an underground system is the group of service conductors running between the terminals of the customer-owned service equipment and the point of connection to the Service Lateral.

• Service Equipment: Service equipment is the necessary customer-owned electrical equipment, usually consisting of circuit breakers or switches and fuses, and their accessories, located near the point of entrance of supply conductors to a building, and intended to constitute the main control and means of cutoff for the electrical supply to that structure.

• Service Lateral: A set of underground service conductors extending from the Company’s electric distribution facilities, including any risers at a pole or other structure or from transformers, handholes, or pedestals to the first point of connection to the service entrance conductors in a terminal box, meter, or other enclosure with adequate space, inside or outside the building wall.

• Service Territory (electric): Service territory is a defined area in which a given electric utility can legally provide service. The area is governed by a set of agreements and maps on file with the PaPUC or NY

PSC.

• Tariff: Tariffs are a set of rate schedules and riders, rules, and regulations for providing electric service throughout each Operating Company’s service territory. The applicable Company Tariffs are filed with and approved by the PaPUC (Pennsylvania) or NY PSC (New York).

• Temporary Service: A service line, meter, and/or other work supplied by the Company to the customer for electric service for construction purposes or for a limited duration, typically no longer than one year, and delivered to a single point through one meter.

• Trans-Allegheny Interstate Line Company (TrAIL Co): TrAIL Co is one of FirstEnergy’s electric transmission subsidiaries.

• Underwriters Laboratories (UL): Underwriters Laboratories is an independent product testing and certification organization (ulstandards.ul.com).

• Uninterruptible Power Supply (UPS): An uninterruptible power supply (e.g., battery or flywheel backup) is an electrical apparatus that provides emergency power to a load when the input power source is not available.

• Voltage Flicker: Voltage flicker is defined as a sudden fluctuation in system voltage, which can result in objectionable changes in the light output of electric lamps.

• Voltage Transformers (VT) (a.k.a. Potential Transformers (PT): VT is a parallel-connected type of instrument transformer, used for metering of customer’s load. VTs are designed to present negligible load to the supply being measured and to have an accurate voltage ratio to enable accurate metering.

3.0 GENERAL INFORMATION

3.1 Availability & Character of Service

The information contained in this Guide refers predominately to service requirements at the usual voltages for residential and general service installations. Service installations greater than 600 volts are not covered in this Guide. The customer shall contact the Company with questions regarding service at voltages greater than 600 volts. The Company’s rules, regulations as filed with PaPUC and NY PSC shall apply to the installation and use of the service furnished.

1 -http://ulstandards.ul.com/ https://firstenergycorp.com/customer_choice/pennsylvania/pennsylvania_tariffs.html

September 2021 12

The customer shall consult the Company to determine whether the desired service is available in the specified location. This request should be made well in advance of the date actual service connection is required. If service is available, determine its exact character; that is, the voltage (such as 120/240 V, 208Y/120 V, or 480Y/277 V), single-phase, three-phase, network, etc., since these characteristics may vary by locations. These characteristics are especially important for the proper operation of motors and other major equipment. Normally, this information will be provided in writing from authorized Company personnel to avoid possible misunderstanding.

The Company may, if requested, advise, and assist existing or prospective customers in the general selection of electrical equipment, facilities, capacitors, and protective coordination. The Company will provide information concerning rates.

3.2 Application for Service

The customer shall make applications for each class of service for new, upgraded, or relocated, permanent or temporary service or when the customer identity changes. Before service is supplied by the Company, the customer shall complete the application process. Application may be submitted via the telephone, fax, or the Internet to a Company business office; and should be submitted, well in advance of the date, actual service is required. The appropriate telephone and fax numbers and Internet address are listed below:

Pennsylvania Companies Telephone Number Fax Number Met-Ed 800-545-7741

877-289-3674 Penelec (includes NY) 800-545-7741

Penn Power 800-720-3600 West Penn Power 800-686-0021

A copy of the Fax Application Builder Install Request Form 1046 can be found in Appendix 1.

Application for electric service can be found online at https:// www.firstenergycorp.com/service_requests/request-electrical-work/new-upgrade-service.html.

After all necessary customer information is received and all customer requirements are met, the typical minimum lead-time to complete Company work is as follows:

Type of Extension Lead-time Residential Service Drop / Lateral 4 weeks Residential Line Extension 8 weeks Commercial/Industrial Drop / Lateral 6 weeks Commercial/Industrial Line Extension 16 weeks Residential /Commercial /Industrial Development 16 weeks Large Residential / Commercial / Industrial Development (20 or greater lots) 24 weeks

These recommended minimum lead-times should allow service to be established as near to the desired time as practicable. Upon request, your Company representative will provide additional information on service details, work scope, and timelines.

The following information is required from the customer. The Company cannot begin work until all the necessary information is provided:

1. Service address (including nearest intersecting roads),

2. Lot number (and block number where applicable) and subdivision name,

3. County/Tax District name, https://www.firstenergycorp.com/service_requests/request-electrical-work/new-upgrade-service.html https://www.firstenergycorp.com/service_requests/Builders_Contractors/Request_New_Upgrade_Service.html https://www.firstenergycorp.com/service_requests/Builders_Contractors/Request_New_Upgrade_Service.html

13 September 2021

4. Contact persons (developer/architect, electrical contractor, etc.) names, addresses, mailing addresses, e-mail addresses, and their telephone/fax numbers,

5. Owner name, address, mailing address, e-mail address, and telephone/fax numbers,

6. Person to be billed (including their Tax ID or Social Security Number) and their mailing address,

7. Type of electric service desired – overhead (OH) or underground (UG),

8. Service voltage desired (e.g., 120/240 V single-phase, 208Y/120 V three-phase, or 480Y/277 V three-phase),

9. Amp rating of the main disconnecting means,

10. If Residential: Determine heating fuel (oil, gas, electric, etc.), water heater fuel, electric range, air conditioning (size, if yes), total square feet, preferred electric meter location, and number of services. Also, determine if any other large or special electric loads (e.g., welder or kiln) will be used.

11. If General Service (Commercial/Industrial): Electric one-line, load information (nameplate data) for all single-phase motors larger than five hp, three-phase motors larger than ten hp, tons of air conditioning, kW process heat, kW lighting, kW computers, presses, welders, x-ray machines, and other equipment having an in-rush current or other potentially disturbing characteristic, as well as other unusual loads.

12. For Developments: An approved plot plan drawn to scale showing crossroads, proposed structures, wells, septic, decks, drives/parking areas, pools, ponds, preferred service route, planned major landscape changes and future development areas, and any other known or proposed obstructions that may interfere with the Company supplying electric service. Electrical loading information will be required for the design. The customer/developer shall provide an executed and recorded Company standard blanket utility easement for their developments prior to individual lots being sold or the installation of any Company electrical facilities.

13. Date that the electric service is wanted.

14. For interconnected generation (solar, wind, etc.), refer to Section 8.6.

The customer/developer shall provide the Company with a copy of the customer plot plan showing the locations of buildings, lot numbers, property lines, streets, parking lots (if applicable), easements, underground facilities, obstructions, or utilities (if known), as well as proposed electric service entrances and metering locations. When requested, the customer/developer shall stake the locations of all proposed buildings, the lot lines, underground facilities or obstructions, driveways, and parking areas so that the Company can decide where to install its facilities.

The Company may refuse to provide electric service, consistent with Pennsylvania or New York laws and the appropriate Operating Company’s filed Tariff.

3.3 Line Extensions

To avoid delay, customers desiring service beyond the existing electric distribution lines of the Company shall contact the Company regarding the conditions under which service will be extended and make the necessary arrangements before wiring installations are commenced. Depending on the situation and the nature of the facilities desired or required, the customer may be responsible for some of the preparation and clearing of the property to remove trees, vegetation, and obstacles or to provide the following items: access to Company vehicles and personnel, acquisition of recorded rights-of-way, easements, or permits, construction costs, and, for underground extensions, trenching and backfilling. Note: difficulties in obtaining private rights-of-way and governmental permits (e.g., FAA, Army Corp of Engineers, or EPA permits) may result in significant delays to the construction.

Cost contributions are defined in the applicable Company’s Tariff. The Company can provide the terms and conditions of extending its facilities to supply service upon request.

3.4 Number of Services & Meters

The Company will connect only one set of service conductors to each separate dwelling (single or part of a multiple unit), apartment, farm, commercial or industrial establishment as one customer

September 2021 14 through one meter or one unified set of meters for each class of service. Therefore, customers will typically be served at one voltage at either single-phase or three-phase, but not both. If the service location is occupied by several customers, each customer may have one meter for each class of service rendered. All customer installations shall conform to the NEC and local codes. Parallel runs of service cable extending from Company-owned equipment to multi-position meter centers should be avoided and require prior Company approval.

Upon request and if Company approved, a second service may be permitted based on the exceptions listed in NEC Article 230.2. A permanent plaque or directory shall be installed at each service drop or lateral, or at each service equipment location. It shall denote all other services on or in that building or structure, and the area served by each.

3.5 Use of Service by the Customer

Customer-owned wiring and electrical equipment shall be sufficiently sized (per NEC) and listed for its intended application.

The customer’s wiring and equipment including the self-contained meter socket shall be installed and maintained by the customer, at the customer’s expense, and in the condition required by the insurance providers, governmental authorities having jurisdiction, and Company requirements.

It is necessary for the protection of the customer that all the customer’s electrical work, wiring, and apparatus be installed and maintained by a qualified electrician. A qualified electrician is one who has the skills and knowledge related to the construction and operation of the electrical equipment, systems, and installations and has received safety training to recognize and avoid the hazards involved.

The Company-owned facilities, which are used to provide electrical service have limited capacity and may be damaged if overloaded. Therefore, the customer shall notify the Company prior to increasing their energy usage or altering their service equipment so that Company facilities of proper capacity may be provided. Failure to properly notify the Company of such additional requirements may result in an extended outage or in damage to the customer’s and/or Company’s equipment. The customer shall be responsible for all expenses and/or damages to the customer’s and/or Company’s facilities resulting from failure to give proper notification. The customer may also be subject to charges by the Company for work required to meet the customer’s alterations. The customer should contact the Company for information concerning charges for such work in advance of undertaking such work.

Additionally, for a customer-owned and installed underground service lateral, if a customer increases the service lateral length or load, the customer shall be responsible to verify that ampacity, voltage drop, and voltage flicker limitations are suitable to serve the increased total load. If load is being added, the customer shall advise the Company so that the Company can ensure all Company associated facilities are adequate to serve the increased load.

The service shall not be used in any manner that disturbs or impairs the operation of the Company's system or that will interfere with service to other customers. If such interference does occur, due to the use of apparatus installed upon a customer's premises, such customer shall either discontinue the use of such apparatus or make the necessary revisions to the apparatus, including additional equipment that may be required to alleviate such conditions, or the Company shall have the right to discontinue the offending service.

For proper service, the wiring on all single- or three-phase installations shall be arranged so that the load, to the extent possible, is balanced among each phase-wire. For three-phase services, the load imbalance between phases shall not be greater than 15 percent of the customer’s peak load.

15 September 2021

3.6 Interruption & Liability*

The Company will endeavor, but does not guarantee, to furnish a continuous supply of electric energy and to maintain voltage and frequency within reasonable limits. The Company shall not be liable for any loss, cost, damage or expense that the customer may sustain by reason of damage to or destruction of any property, including the loss of use thereof, arising out of, or in any manner connected with, interruptions in service, variations in service characteristics, high or low voltage, phase failure, phase reversal, the use of electrical appliances, or the presence of the Company’s property on the customer’s premises, whether such damages are caused by or involve any fault or failure of the Company or otherwise except such damages that are caused by or due to the willful and wanton misconduct of the Company. The Company shall not be liable for damage to any customer or to third persons resulting from the use of the service on the customer’s premises or from the presence of the Company’s appliances or equipment on the customer’s premises.

3.7 Final Connections

Residential/Commercial - All final connections for temporary or permanent service, between the Company's facilities and the customer's wiring, shall be made by the Company. Refer to Exhibit 1 to determine party responsible for supplying connectors.

The Company shall assume no responsibility for changing the location of its service drop attachments if an improper location is chosen without consultation with the Company, or if the Company designated location is not utilized.

If it becomes necessary for the Company to change the location of its facilities or the character of the electrical service to comply with the requirements of governmental agencies, codes, or other causes beyond the Company’s control, the customer shall, at the customer’s expense, change its facilities (e.g., customer’s wiring, service entrance, and utilization equipment) to accommodate the Company changes. (Reimbursements by governmental agencies may apply in certain cases involving roadway improvement projects.)

Service entrance equipment interrupting capacity shall meet or exceed the maximum available fault current. If necessary, the customer shall contact the Company to determine the estimated available fault current and subsequently determine the minimum required equipment rating.

3.8 Grounding/Bonding

The customer shall install the service entrance so that all NEC grounding/bonding requirements are met or exceeded. The customer’s service entrance shall have a minimum of two driven ground rods (8 feet minimum length) separated by at least six (6) feet. The grounding electrode conductor shall be continuous from the service entrance main disconnect to both driven ground rods. Refer to various Exhibits throughout the Guide.

For three-phase, four-wire customer-owned service laterals to a pad-mounted transformer, the customer shall not install a fifth grounding conductor into the pad-mounted transformer. In both single-phase and three-phase current transformer cabinets, the cabinet shall be bonded to the neutral bus.

Do not install a fifth grounding conductor into the cabinet.

3.9 Electrical Inspection

In addition to complying with the NEC, the service entrance shall be in accordance with the requirements of the Company and such state and local inspection requirements as may be in force at the time such installation was made.

* To the extent this provision contradicts any terms in the Company’s current applicable Tariff, the Tariff provision shall govern.

September 2021 16

Before a new, temporary, upgraded, modified, or repaired service entrance to a customer’s service location is energized, the Company should verify that the installation of the customer’s meter socket and associated equipment has been inspected and approved by:

1. The local or state electrical inspection authority, or

2. For Pennsylvania only, personnel certified in accordance with the Pennsylvania Uniform Construction Code (Act 45).

When the Company deems that a potentially hazardous condition exists, it may refuse to energize the customer’s service until the customer remedies any deficiencies.

Service Restoration - Fire or Flood: If the meter or service entrance equipment has been subjected to fire or flood conditions, an inspection from the above referenced authorities, and a release, when applicable, from a Fire Marshall or equivalent applicable authority is required before service will be restored.

Service Restoration – Disconnected Services: If the meter has been blocked/removed) or the service has been disconnected/removed for twelve (12) months or more, a new inspection by the local or state inspection authority is required before the service will be reconnected.

3.10 Meter & Seal Tampering

Tampering means to interfere with, damage, or by-pass a utility meter,…