12444021Q0001 Attach 4 Quality Assurance Surveillance Plan.pdf
PDF 126 KB Posted
- Attached to
- Janitorial Services - Cherokee National Forest Ocoee RD Federal contract opportunity
- Solicitation number
- 12444021Q0001
- Issued by
- Department of Agriculture Forest Service
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 12444021Q0001 Attach 5 Experience Questionnaire.docx | DOCX document | |
| 12444021Q0001 Attach 1 GSA Cleaning and Disinfection Procedures.pdf | ||
| 12444021Q0001 Attach 6 Performance Assessment Questionnaire.pdf | ||
| 12444021Q0001 Attach 3 DM 4620-002.pdf | ||
| 12444021Q0001 Attach 2 WD Polk County.pdf | ||
| 12444021Q0001 SF 1449.pdf | ||
| 12444021Q0001 SF 1449 Continuation Sheet.pdf |
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Text version
Attachment 4 Solicitation 12444021Q0001 Janitorial Services - Ocoee Ranger District
A. QUALITY ASSURANCE: All work shall meet the standards specified herein and according to the GSA Cleaning and Disinfection Procedures. The Government will receive and investigate complaints from various customers located at the Federal Agency location and other locations associated with this contract. All information received will be provided either verbally and/or in writing to the contractor for appropriate action.
QUALITY ASSURANCE SURVEILLANCE PLAN
Required Service Performance Standard Monitoring Method
Housekeeping Standards of Cleanliness
Complete the cleaning of the buildings and contents as specified in the statement of work and according to the Cleaning Frequency Chart and GSA Cleaning and Disinfection Procedures.
Unannounced inspection, direct observation and COTR review of submitted reports or substantiated complaints by building occupants.
Chemical Safety Chemicals are to be utilized per manufacturer’s instruction. No improper mixing of chemicals.
No unlabeled containers or chemicals.
No improper storage of chemicals or chemicals left unattended by contractor in compliance with all applicable laws and regulations.
Only utilize chemicals that have been pre-approved by COTR.
Unannounced inspection, direct observation and COTR review of submitted reports or substantiated complaints by building occupants.
1. Contractor Quality Control Program
a. The contractor shall have a quality control program to assure all requirements of the contract are met as specified. The program shall be detailed and provided in writing to the Contracting Officer or his/her designee. The program shall be continuously improved to keep in compliance with OSHA, Joint Commission, and Infection Control guidelines.
b. The contractor shall provide upon request all documentation in regard to this Quality Control program including guidelines and inspection results.
2. Periodic Progress Meetings
a. The Contracting Officer, COTR, or other government personnel as appropriate and the contractor shall have periodic meetings to discuss the contractor’s performance. Items for discussion include, but are not limited to inspection results, customer complaints, opportunities to improve performance, steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory findings and customer complaints and provide insight into any identified trends.
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