07 QASP HC1003125947.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract Title: Defense Information Systems Agency Pacific (DISA PAC) Auditorium Soundproof Wall Partition Slider Replacement

2. Purpose:

This QASP provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored?

· How monitoring will take place.

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. Updates will ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions will be provided to the contractor and Government officials implementing surveillance activities.

3. Roles and Responsibilities:

The following personnel will oversee and coordinate surveillance activities.

Contracting Officer (KO) – The KO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO will also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The Contract Specialist is an extension of the KO; however, does not hold a warrant. Final contractual decisions must come from the KO.

Government Point of Contact (POC) and Alternate POC – The Government POCs are responsible for providing technical oversight of the contractor’s performance. The Government POCs use the QASP to conduct the oversight/surveillance process. The Government POCs will monitor, inspect, and maintain records regarding the project during contract performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The Government POCs are responsible for reporting early identification of performance problems to the KO. The QASP is the primary tool for documenting contractor performance. The Government POCs are not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

4. Primary Method of Surveillance:

Periodic Inspection (daily and upon completion of the installation) is scheduled for Items 1 and 2. 100% Inspection is scheduled for Item 3. The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor.

5. Performance Standards:

6.2 Task 2 – Procure and Install New Dividers

6. Documenting Performance:

Acceptable Performance.

The Government will document positive performance. Government acceptance of services in writing permits the contractor to invoice for the service fee.

Unacceptable performance.

Unacceptable contractor performance can be identified by customer complaints (Appendix 2) or upon routine inspections, visual inspections, final walk-through, and/or function testing. When unacceptable performance occurs, the Government POCs will inform the contractor and the KO. The Government POCs will document the discussion and provide a copy to the KO.

When the Government POCs determine formal written communication is required, the Government POCs will prepare a Corrective Action Report (CAR). The CAR is forwarded to the KO for dissemination to the contractor. A CAR template is attached to this QASP (Appendix 3).

The contractor shall acknowledge receipt of the CAR in writing. The CAR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CAR will also state how long after receipt the contractor has to present this corrective action plan to the KO and the Government POCs. The Government may withhold payment for services until corrective action is taken. The Government will review the contractor's corrective action plan to determine acceptability. Upon Government acceptance of the corrected services, the contractor will be permitted to invoice for the services.

Any CAR may become a part of the supporting documentation for contract payment deductions, CPARS, or other actions deemed necessary by the KO.

7. Mandatory or regulatory compliance items: The Government POCs must notify the Contracting Officer if there are any potential or actual non-compliance issues with federal statues, laws, or regulations, since the KO is the only person that can resolve these noncompliance issues related to law or regulations. The contractor shall provide initial proof of compliance with regulatory and compliance items contained in the contract. The Government POCs and KO will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract.

8. Acceptable Quality Level (AQL):

The AQL for this project is 100%.

9. Evaluation Method:

The Government POCs will conduct periodic inspections via visual surveillance during installation. Upon completion, the Government POCs will conduct a final walk-through (visual inspection) and conduct a function test. The visual inspection includes clean-up of the work site. The Government POCs and KO will also conduct 100% inspection of all elements of the warranty documentation to ensure compliance with the contract. All elements will be evaluated on an Acceptable/Complete or Unacceptable/Incomplete basis.

10. Performance Rating

The Government does not intend to provide a Contractor Performance Assessment Report (CPAR) evaluation; however, it reserves the right to initiate one if deemed in the best interest of the Government by the KO. In the unlikely event a CPAR evaluation is drafted, the following performance ratings may be used:

Appendix 1 - Surveillance Matrix

Performance Standards Acceptable Quality Levels Methods of Calculation

Routine (daily) and final inspection Data will be collected informally daily from visual inspections during the installation period.

Final walk-through (visual) and function testing upon completion prior to turnover to the Government.

Acceptable/Complete Unacceptable/Incomplete

Final walk-through (visual) and function testing upon completion prior to turnover to the Government.

Acceptable/Complete

Acceptable/Complete

Appendix 2 – Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 3 – Corrective Action Report

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

Enclosure 6, Page 1 of 2 Pages 17Jul2013/Version 2

Encl 4, QASP 11Feb2021/v4