Sol_05GA0A19FQ0065_Integrated_Library_System.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

GAO1903210008

5. SOLICITATION NUMBER

05GA0A19Q0065

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

09/06/2019

7. FOR SOLICITATION INFORMATION

CALL:

a. NAME

HILL, LAVONNE Y

b. TELEPHONE NUMBER (No collect calls) 202-512-6125

8. OFFER DUE DATE / LOCAL

TIME

09/18/2019 14:00:00

CODE 05GA0A

HILL, LAVONNE Y

ACQUISITION MANAGEMENT

441 G STREET, N.W.

ROOM 7N14U

ATTENTION:

WASHINGTON, DC 20548

9. ISSUED BY X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED 0 Days: 0.00 %

0 Days: 0.00 % 0 Days: 0.00 % 0 Days: 0.00 %

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

13b. RATING

RFQ IFB RFP

14. METHOD OF SOLICITATION

05GA0ACODE15. DELIVER TO CODE 05GA0A16. ADMINISTERED BY

HILL, LAVONNE Y

ACQUISITION MANAGEMENT

441 G STREET, N.W.

ROOM 7N14U

FACILITY

CODE

CODE

Telephone No.

17a. CONTRACTOR/

OFFEROR

05GA0ACODE18a. PAYMENT WILL BE MADE BY

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

Request for Quotation (RFQ)

This RFQ request for an integrated library system (catalog, electronic resource manager (erm) and circulation), per the attached statement of work.

25. ACCOUNTING AND APPROPRIATION DATA

GAO-2019-0107A19DA0-1026LAA000-B03030400-25710-987245-2019

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA X ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) La Vonne Y. Hill

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

1 : :

1 : :

Document Number: 05GA0A19Q0065 Page 1 of 24

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 02/2012) BACK

Document Number: 05GA0A19Q0065 Page 2 of 24

Table of Contents

Section Description Page Number

1 Continuation Sheet Submission of Offers 02 Statement of Work

2 Contract Clauses 52.212-4 Contract Terms and Conditions--Commercial Items (Oct 2018) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial Items (AUG 2019) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.217-8 Option to Extend Services (Nov 1999) 52.232-39 Unenforceability of Unauthorized Obligations (Jun 2013) 02 Electronic Invoicing and Payment Requirements - Invoice Processing Platform (IPP) (OCT 2017)22 GAO 52.233-70 Disputes—Legislative Branch Agency (APR 2008)

Document Number: 05GA0A19Q0065 Page 3 of 24

Section 1 - Continuation Sheet

Request for Quotation (RFQ)

This RFQ request for an integrated library system (catalog, electronic resource manager (erm) and circulation), per the attached statement of work.

Number Supplies or Services Quantity Unit Unit Price Total ( Inc. disc., tax, and fees)

0001 Service 1.000000 LOT

Description: Integrated Library System (catalog, ERM, circulation) Base Year

Reference Line: GAO1903210008 - 0001

0002 Service 0.000000 LOT

Description: Integrated Library System (catalog, ERM, circulation) Option year 1

Reference Line: GAO1903210008 - 0002

0003 Service 0.000000 LOT

Description: Integrated Library System (catalog, ERM, circulation) Option year 2

Reference Line: GAO1903210008 - 0003

0004 Service 0.000000 LOT

Description: Integrated Library System (catalog, ERM, circulation) Option year 3

Reference Line: GAO1903210008 - 0004

0005 Service 0.000000 LOT

Description: Integrated Library System (catalog, ERM, circulation) Option year 4

Reference Line: GAO1903210008 - 0005

Section 1 - Continuation Sheet

Submission of Offers

Submission of Offers Basis for Award: The Government will award a single Delivery Order from this request for quote to the responsible Offeror whose offer con- forming to the RFQ will be most advantageous to the Government based on Lowest Price Technically Acceptable (LPTA) Submit signed and dated offers, at or before the exact time specified in this Request for Quote.

Vendors who submit quotes must be registered in www.sam.gov, to be considered for award.

Question must be submitted in writing and only via email to LaVonne Y. Hill at HillL@gao.gov. Written questions must be submitted on September 11, 2019 at 12:00 PM EST.

All quotes should be submitted to LaVonne Y. Hill at HillL@gao.gov. The date and time for receipt of quotes is September 18, 2019, at 2:00 PM EST

As a minimum, offers must show—

(1) The request for quote number;

(2) The time specified in the request for quote for receipt of offers;

(3) The name, address, and telephone number of the Offeror;

(4) Acknowledgment of Request for Quote Amendments;

(5) Period for acceptance of offers. The Offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers, unless another time period is specified in an amendment to the request for quote.

Document Number: 05GA0A19Q0065 Page 4 of 24

02 Statement of Work

Section I: STATEMENT OF WORK (SOW) for the INTEGRATED LIBRARY SYSTEM

I. Introduction Library Services (LS), Applied Research and Methods (ARM), Government Accountability Office (GAO) provides research, steward-ship, and management of a wide variety of research and information resources that support the accountability and reliability of GAO analyses for the United States Congress. Library Services (LS) requires a commercial off-the-shelf, Integrated Library System (ILS).

This requirement also includes the need for the migration of data into the new system and then on-going support and maintenance of the system. The overall requirements for the new system include but are not limited to what would be called a traditional integrated library system (ILS) to support all library functions: a discovery tool allowing the customer to search, find, and “checkout” physical resources, a discovery tool to allow the customer to search, find, and retrieve electronic resources, an electronic resource management system (EMS), cataloging, serials control, and the hosting and support of these tools by the vendor. The required system modules will be described in detail below.

II. Purpose

This Statement of Work describes the characteristics of the type of product that will provide reliable access to the LS resources as de-scribed in the next section and to the GAO’s customers nationwide as determined by the agency’s IP range. Library Services anticip-ates a successful vendor with a compatible product can be found in the commercial market place.

III. Background and Operating Environment

The following is a profile of the Library’s current resources:

Bibliographic Records Approximately 250,000

Bibliographic Collections 2 – Law and Counseling Center; Product shall have the ability to create as least fifty separate collections

Third Party Databases 125 – see below for partial list

Circulation Transactions Very few, 50 per year estimated; Library Services’ Collection is primarily electronic with few hard copy holdings.

Fund Records Library Services has 1 main budget fund that is then broken into 3 object codes.

Staff Logins 20

Patron Groups 1 – GAO Staff

Order Records We process 250 to 300 purchase orders per year. 125 of those 300 are for third-party database subscriptions.

Vendor Records 500

Delivery Addresses GAO Headquarters

Provided below is a sample list of major electronic aggregation resources:

• Proquest Academic

• Proquest Dialog

• Thomson Reuters West Edge

• Thomson Reuters Checkpoint

• Hein Online

• JSTOR

• Wolters Kluwer Cheetah

• Wolters Kluwer Intelliconnect

• S&P Market Intelligence

• EBSCO Business and Social Sciences Databases

• OECD iLibrary

• Serials Management Vendor

IV. Required System Components and General Functions

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GAO requires the following high-level components and functionality:

A. Integrated Library System Components

• This component shall contain the title-level records that index GAO’s collection of materials.

• The system shall allow for different staff and user views.

• The system shall house MARC21 records that show users how to find the object or content which the records indicate.

• The system shall have the ability to import item and authority records from OCLC or other authorized sources of metadata.

• The system shall interconnect with an Electronic Resource Manager so that catalog records for journal titles shall show users how to access online journals/books and their holdings in the GAO collection.

• The records contained in this component shall have robust, user-generated and configured, linking capabilities and allow for attach-ments or links into other systems.

• The system shall connect seamlessly and without substantial GAO effort to available commercial-off-the-shelf (COTS) user inter-faces or discovery layers if not purchased from the same vendor.

• The catalog shall be MARC-21, MARC-XML, KBART, ANSI Z39.71 (Holdings), SQL, 508 Bobby standards compliant.

• The overall product shall meet government FIPS standards for data encryption both in transit and at rest.

B. Electronic Resource Management (ERM) Components

• This component allows for the management and access to the holdings in third-party databases as well as management of GAO’s serials subscriptions.

• This component shall allow a librarian to upload a kbart or other file formats, select a third party database from a pre-loaded list, or use some other process to configure and populate links in catalog records that point users to full-text content in those third party re-sources.

• This component shall interact with the title level records in the catalog component to provide linkages between the title-level records and the serial holdings in GAO purchased databases or subscriptions.

• This component shall also have the capability to configure and publish browse-able lists of resources in an alphabetical or subject format.

• The system offered shall have the capability to use catalog metadata to populate subject organized or A to Z organized lists of re-sources like, but not limited to, titles of journals and holdings or links to third party databases.

V. Requirements for Specific Tasks and Components

A. Transition to new system

As LS migrates from its current ILS, the prospective library system environment must meet the following high level criteria:

A.1. The system shall provide unified management of all of the resources that the library owns, licenses, stewards, and makes avail-able to end users for discovery and delivery. This includes support for both physical and electronic resources, metadata management across all resource and content types, and fulfilment across all resource types.

A.2 . The system shall provide a hosted cloud or SaaS solution with web-based interfaces for all staff functions. The proposed solu-tion shall not require any software to be installed locally on GAO machines.

A.3. The system shall include in the base package, at the point of purchase the following live components:

• Circulation

• Metadata management

• Administration

• Link resolution

• Knowledgebase

• Analytics (Reports)

A.4. The system vendor shall provide the resources to replace the existing system, and as such, shall ensure that the library can, upon migration, decommission the following local systems:

• OCLC WorldShare o Metadata Management o Record Manager o Link Resolver

A.5. The System must also connect with OCLC or other library systems, like the Library of Congress or National Library of Medi-cine, for downloading of bibliographic and authority records.

A.6. The system vendor shall provide a Voluntary Product Accessibility Template (VPAT) stating how the system software conforms

Document Number: 05GA0A19Q0065 Page 6 of 24 to the Section 508 Access Board Accessibility Standards for Electronic and Information Technology (E&IT).

A.7. Both the ILS and the resource discovery layer shall be in full production by three (3) months from the date of the contract sign-ing.

A.8. The system shall be 99% reliable and available to GAO users across the United States with no extra cost for access at GAO field offices.

B. Unified Resource Management Specifications

The vendor-provided system shall:

B.1. Have an integrated workflow from the point of material selection to circulation for both print and electronic resources.

B.2. Support the integration between interlibrary loan to provide support for request-on-demand programs.

B.3 The system shall allow for the integration of a bibliographic reference manager, such as Refworks, ProCite, or EndNote.

C. System Administration and Management

C.1 The system shall come with a set of standard definitions and configurations so that the library need only make minimal changes to the standard settings.

C.2 The system shall allow authorized staff to configure various aspects of the system (e.g. patron groups, import profiles) without vendor intervention

C.3 The system shall allow for customizing the workflows in order to accommodate specific library needs.

C.4 The system shall come with the ability to add notes and file attachments to various resources managed in the system.

C.5 The system shall offer intuitive and easy to use search methods; both basic and advanced searching shall be supported.

C.6 Advanced search shall allow for the option of searching multiple fields simultaneously for words or phrases.

C.7 The system shall be delivered with a rich out of the box set of indexed fields, including, but not limited to:

• Author

• Title

• Subject

• Series

• Call number

• ISBN/ISSN

• Publisher

• Notes

• Barcode number

• Full-text or other content designator

• Other system control numbers (such as the OCLC control number)

C.8 Fields in the item records shall be indexed and searchable.

C.9 We require the ability to search across all record types – bibliographic, item, authority and all other records for both physical and electronic resources in one search query.

C.10 The system shall support the ability to search by local call numbers, barcode numbers, and by shelving location or collection (for example, law or counseling).

C.11 Based on staff queries it shall be possible to save and manage result sets. An example of result set management includes but is not limited to exporting to another software package or bibliographic application, such as Excel or RefWorks, and linking to those res-ults sets from a web page.

C.12 It shall be possible to search for electronic resources by, but not limited to: title (e.g. journal title), package, full-text designator, and by provider.

C.13 Depending on the search type, it shall be possible – from the results list – for staff to edit a record, view holdings and items, view items checked-out to patrons.

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C.14 It shall be possible to sort result sets by various parameters – e.g. ranked, title, author.

C.15 The system shall support searching of local bibliographic and authority fields.

C.16 When logging in to the system, the staff user shall be navigated to a personalized desktop or dashboard.

C.17 The system shall support a robust and flexible yet straight-forward system for assigning roles and permissions to staff functions.

C.18 The system shall provide granular access control rights for staff accounts and be able to facilitate multiple profiles accessing dif-ferent combinations of functional areas.

D. Discovery Layer Interoperability

The vendor product must be compatible with any market-available discovery tool. This section describes the needed compatibility re-quirements.

D.1. The system shall support a complete and transparent integration with a COTS Discovery solution shall the discovery solution be purchased from a different vendor than the cataloging component.

D.2. The system shall support seamless patron-driven workflows initiated from discovery and served by the system, such as ILL re-quests.

D.3 The discovery solution shall support discovery and delivery of all resource types: physical, electronic and digital, as well as dis-covery by collections.

D.4 The discovery layer shall allow for local library resources to be searched both on its own and combined with other resources such as but not limited to, third party databases, web sites, and other content providers as configured by LS staff.

D.5 The system shall have the ability to publish records to discovery with enriched headings information from catalog.

D.6 The system shall publish authentication and public notes for display to the end user. The notes shall be configurable by LS staff.

D.7 End users shall be able to see all of their account information (loans, requests, saved searches, user interface customizations, etc.)

in the library’s discovery solution.

D.8 The system shall present to end users (through the discovery interface) options to fulfill patron requests across all relevant re-source types. The system shall include a citation linker to request services for a specific article, book, or journal either through the lib-rary or as a resource sharing request.

D.9 The system shall provide published APIs or Web Services to facilitate interoperability with external services.

D.10 The discovery solution shall dedupe search results.

D.11 The discovery solution shall allow the library to tweak the algorithm used for relevancy ranking.

D.12 The system shall be delivered with a mobile phone interface.

D.13 The system shall provide browse search for the catalog materials for the following entities:

• Subject heading

• Title

• Author

• Call number

D.14 The discovery component shall process and reflect new, updated, and deleted bibliographic, holdings, authority, and item data from the catalog component immediately.

E. System Architecture and Security

E.1 The system shall be hosted in a cloud or SaaS environment.

E.2 The cloud environment shall ensure complete data protection and have high security capabilities in place with certification for ISO 27001 Information Security Management.

E.3 The vendor shall allow on-site access to the data center where the system is hosted upon request by authorized representatives of

Document Number: 05GA0A19Q0065 Page 8 of 24

GAO in order to observe security measures in place at the data center.

E.4 The system shall be MARC 21, MARC-XML, KBART, ANSI Z39.50 (Info Exchange), ANSI Z39.71 (Holdings), SQL, 508 Bobby standards compliant.

E.5 System shall meet US Government FIPS standards for data encryption.

F. Support and Maintenance

F.1 The vendor shall be available by phone and email during the hours of 8 am to 5 pm Eastern Time, Monday through Friday, except for Federal holidays. Response will be expected within 24 hours during the aforementioned times, except when the service is com-pletely offline and response will be within four hours.

F.2 The vendor shall regularly enhance the products based on customer input and industry changes.

F.3 The vendor shall provide initial training in all aspects of the system as the system nears full production.

F.4 The vendor shall provide a test platform of the system that the library can use for testing and training purposes. The training plat-form shall be kept up-to-date with all of the latest releases of the system software.

F.5 The vendor shall provide all updates to the system without further costs to the agency.

F.6 The vendor shall provide training to library staff on an as needed basis.

F.7 The vendor shall provide support via telephone or in-person as needed.

F.8 The vendor shall provide advance notice of any updates that shall require an interruption of service.

F.9 The vendor shall provide updates as library standards are updated.

G. Implementation and Migration Services

G.1 The GAO systems librarian shall work the vendor of our current ILS, discovery tool, and remote hosting (OCLC Worldshare Management System) to extract , dedupe and cleanup the data in OCLC WMS. GAO shall provide the prospective ILS vendor with code mappings to facilitate seamless data import onto the vendor’s system. The vendor shall work with GAO to insure that the map-ping is accurate and the migration completed.

G.2 Migration shall include ERM data along with local bibliographic data in existing records and local authority records.

G.3 The integrity and quality of the data shall be maintained in the migration process. Describe how long the initial migration shall take, and how the new information generated during the gap shall be added to the system.

G.4 The target timeline for implementation shall be (3) months from the date of the contract signing.

I. Reporting and Analytics

I.1 The system shall come with a suite of pre-programmed reports that require minimal set up by the library staff; for example:

• Number of searches performed in the catalog

• Number of items in the catalog

• Number of electronic resources accessed by users

I.2 The system shall have the option for Library Staff to design their own reports with minimal assistance from the vendor.

I.3 System reports shall be COUNTER or other standard compliant.

Section II: DELIVERABLES

1. Delivery

Deliverable Description Date Completed User Accounts to System -- IDs and Passwords -- At least 1 week after contract award Bibliographic Record/Collection Evaluation -- Excel or Text File -- GAO to provide at least two weeks after contract award Training for Librarians -- Webinars or In-Person -- Start at 2 weeks before system implementation.

Load Collection Holdings from Bibliographic Records -- Excel or Text File -- Complete at least 4 weeks from contract award

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Set up and Configure ERM-type Component -- Load test database holdings from KBart or Excel file -- Complete at least 4 weeks from contract award Load information about GAO users for patron records -- Load GAO information from a GAO provided Excel file -- Complete at least 4 weeks from contract award

Section III: Government-Furnished Property, Material, Equipment, or Information (GFP, GFM, GFE, or GFI)

There should be no government-furnished property association with this effort.

Section IV: Security

There are no special security requirements associated with this effort.

Section V: Travel

There are no travel requirements associated with this effort.

Section VI: Special Material Requirements

There are no special material requirements.

Section VII: Place of Performance

The integrated library system services will be delivered to the place of performance of GAO Headquarters, located in Washington, DC, and available to use virtually for all GAO staff.

Section VIII: Period of Performance

The period of performance shall be for 1 year after contract award with 4 option years.

Section IX: GAO 52.215·71 Evaluation Factors for Award (APR 1984)

This is the best value procurement. The Government will make an award to the responsive and responsible vendor whose quote is the most advantageous to the Government. Quotes will be evaluated under the lowest price technical acceptable (LPTA) source selec-tion. The award will be made on the basis of the lowest evaluated price of quotes meeting the acceptability standards for non-cost factors.

Factor 1. Technical Approach

The quote demonstrates a clear understanding of the Statement of Work (SOW) and the degree to which the approach technically and managerially sound. Quotations will be assessed on the basis of completeness, relevance, pertinent detail, technical quality and demonstrated understanding of the specifications in the SOW.

Factor 2. Price

Quotes will be evaluated under the lowest price technical acceptable (LPTA) source selection. The award will be made on the basis of the lowest evaluated price of quotes meeting the acceptability standards for non-cost factors. The Government will evaluate the quota-tion's total price for base and option years to determine that the price is complete, reasonable, and consistent with the offeror's GSA schedule contract.

Past Performance:

Offerors shall describe its past performance directly related to contracts it has held within the last 3 years are similar in scope, mag-nitude, and complexity to the tasks described in this solicitation, and on which the offeror has performed for a minimum of one (1) year.

Offerors also shall provide relevant past performance documentation and references for services comparable to those described the above requirements from this solicitation. Past performances listed may include those entered into by the government, state and local government agencies, and commercial customers.

Offerors shall provide at least one (1) and no more than three (3) relevant examples. Each example is limited to two (2) pages in length. Questionnaires shall be returned directly to GAO and not to offerors.

Please note that vendors that do not have past performance questionnaires returned regarding the work they describe in their past per-formance submission will have the rating of neutral for that work.

Please return questionnaires to the attention of:

Document Number: 05GA0A19Q0065 Page 10 of 24

LaVonne Y. Hill Acquisition Management, Financial Management & Budget Office Government Accountability Office 441 G St NW, Washington, DC 20548 HillL@gao.gov

PAST PERFORMANCE QUESTIONNAIRE

RATINGS AND QUESTIONS:

A. RATINGS: Please review this questionnaire based on the following guidance.

1. Return the completed questionnaire within five working days.

2. You are urged to read the questionnaire and supplement your own knowledge of the offeror’s performance with the judgment of others (e.g., coordinated effort between the Contracting Officer and the Technical Point of Contact) in your program. In addition to providing the information for the contract or order identified, we solicit your comments on other similar contract or order that your activity has with this offeror.

3. For each item requesting a rating, respond with the rating that best describes the contractor’s performance for the referenced con-tract or order.

If an item is not applicable to your contract order, or if you do not know how the contractor performed/is performing on that item, please respond N/A. The rating scale is defined as:

Past Performance Questionnaire Ratings Pass Consistent record of past performance by the offeror and any proposed major subcontractors on work identical or very similar to the work requirements of the proposed contract. Strengths outweigh weaknesses.

Fail Inconsistent record of successful past performance by the offeror and any proposed major subcontractors on work identical or very similar to the work requirements of the proposed contract.

Weaknesses outweigh strengths.

Neutral No information available regarding successful past performance by the offeror and any proposed major subcontractors on work identical or very similar to the work requirements of the proposed contract.

OFFEROR’S HISTORICAL DATA:

A. OFFEROR IDENTIFICATION

Offeror:

Contract No.:

B. CONTRACTURAL INFORMATION. Please provide the following information regarding contractor and contract number identi-fication in 1. A above:

Contract Type:

TIN#

Contract Purpose (e.g., support service, R&D, etc.)?

Contract Award Date:

Period of Performance:

Total Contract Value:

Was the contractor a prime contractor yes no; or subcontractor yes no Competitive yes no Follow-on yes no Program Title and nature of the effort (i.e., describe the scope of the effort, the type of tasks involved, labor skills used, and products/ support delivered).

1. Has this contract or tasks been partially or completely terminated or subject to litigation?

Yes No Default Convenience Litigation If “yes”, please explain:

2. Changes in the contract dollar value throughout the life of the contract are/were attributable to:

Government issued changes orders Claims submitted by contractor Other Government actions Other contract action Not applicable Please explain:

3. Have you experienced problems with the contractor wanting change orders issued because they feel the work you need done is not covered in the contract?

Yes No If yes, please explain:

4. Approximately how many people are/were employed under this contract?

Document Number: 05GA0A19Q0065 Page 11 of 24

5. Has there been a Contract Purchasing System Review (CPSR) conducted?

Yes No

If yes, when and what were the findings:

6. Has this contract included support in the following areas: check all that apply Circulation

____________Cataloging ____________ Electronic Resource Management ____________ Reports ____________ Technical Troubleshooting (Help Desk Support ____________ Technical Error Reporting and Resolution

7. Further define the type of support this contractor provided, based upon Question 6 above.

8. In what technical areas described below do you feel the contractor is strong?

Circulation ____________Cataloging ____________ Electronic Resource Management ____________ Reports ____________ Technical Troubleshooting (Help Desk Support ____________ Technical Error Reporting and Resolution

9. In what technical areas described below do you feel the contractor is weak?

Circulation ____________Cataloging ____________ Electronic Resource Management ____________ Reports ____________ Technical Troubleshooting (Help Desk Support ____________ Technical Error Reporting and Resolution

Technical Performance Questions

10. Rate the overall technical quality of this contractor for your contract.

Pass Fail N/A Comments:

11. Rate the contractor’s record in completing tasks/deliverables within establishing time schedules.

Pass Fail N/A Comments:

12. Rate the contractor’s record in demonstrating a thorough understanding of the nature of the work required and the disciplines re-quired to accomplish them Pass Fail N/A Comments:

13. Rate the contractor’s record in its ability to adapt to changes in call order requirements or changes in priority.

Pass Fail N/A Comments:

Rate the contractor’s record in identifying and mitigating risks. Pass Fail N/A 14.

Comments:

Contract Management and Administration Questions

Document Number: 05GA0A19Q0065 Page 12 of 24

15. Rate the contractor’s record in estimating and managing resources required to perform the assigned tasks in accordance with re-quirements.

Pass Fail N/A Comments:

16. Rate the contractor’s record in reacting quickly and adjusting staffing levels and make-up to meet changing requirements.

Pass Fail N/A Comments:

17. Rate the contractor’s performance in dealing with problems and implementing corrective actions.

Pass Fail N/A Comments:

18. Rate the contractor’s record in establishing and maintaining an effective quality assurance program and meeting quality improve-ment requirements.

Pass Fail N/A Comments:

19. Rate the contractor’s record in timely and reasonable implementation of contract changes.

Pass Fail N/A Comments:

20. Rate the contractor’s record in providing regular status reports.

Pass Fail N/A Comments:

21. If you know any further information that was not covered by this questionnaire, but you feel is important, please provide this in-formation?

Comments:

RESPONDENT INFORMATION:

Name (Please Print):

Phone:

E-mail: Office Designation:

Position/Title:

Length of Involvement in Program

Setion X: Contract Administration

Contracting Officer:

LaVonne Y. Hill Acquisiton Management, Financial Management & Budget Office Government Accountability Office 441 G Street, NW, Washington, DC 20548 HillL@gao.gov

Contracting Officer Representative

TBD

Section 2 - Contract Clauses

Document Number: 05GA0A19Q0065 Page 13 of 24

52.212-4 Contract Terms and Conditions--Commercial Items (Oct 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this con-tract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Gov-ernment may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exer-cise its post-acceptance rights--

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agree-ment on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) [Reserved].

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include--

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this con-tract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer--System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer--Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

Document Number: 05GA0A19Q0065 Page 14 of 24

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR Part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, includ-ing costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.--

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR Part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall--

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the--

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109 , which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if--

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the de-mand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

Document Number: 05GA0A19Q0065 Page 15 of 24

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on--

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisi-tion Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon ac-ceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particu-lar purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regu-lations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limita-tions on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following or-der:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

Document Number: 05GA0A19Q0065 Page 16 of 24

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments.

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requir-ing the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it ap-pearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an "I agree" click box or other comparable mechanism (e.g., "click-wrap" or "browse-wrap" agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(v) Incorporation by reference. The Contractor's representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of clause)

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial Items (AUG 2019)

FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items (Aug 2019)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of

Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provi-sions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (Jul 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(Aug 2019) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(5) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being in-corporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.]

(1) _X_ 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C.

4704 and 10 U.S.C. 2402).

(2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509)).

(3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section

1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

(4) _x_ 52.204-10, Reporting Executive Compensation and…