The Veterans Integrated Service Network (VISN) 20 awarded a $45,000 firm fixed-price purchase order to Sean Munson for human-centered design services. The contract was awarded on March 1, 2021, with a completion date of September 30, 2022, and includes no set-aside designation. Work will be performed in Seattle, Washington. The requirement originated from a special notice solicitation posted on February 24, 2021, indicating a streamlined competitive opportunity rather than a full-scale RFP process.
VISN 20 serves the Department of Veterans Affairs' Pacific Northwest region and manages healthcare and benefit services for veterans across Washington, Oregon, Idaho, and Alaska. The human-centered design services procured under this contract likely support the network's efforts to improve veteran-facing digital services, facilities, or program delivery through user research, design methodologies, and service optimization—areas increasingly critical to VA modernization initiatives.