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All Federal Contract Awards
Delivery Order W911S809D0015-0004
Award Date
8/23/12
Potential Completion Date
8/22/13
Potential Value
$8.9K
Overview
Contacts
Activity
2
Transactions
2
Subawards
Opportunity Stack
Similar Awards
Funding Federal Agency
Medical Command
Contracting Federal Agency
MICC Joint Base Lewis-McChord
Awardee
Optimum Financial Corporation F5FMFP9HSXJ4
Ultimate Awardee
Not listed
NAICS Category
561421 - Telephone Answering Services
PSC Category
R699 - Support- Administrative: Other
Set-Aside Type
HUBZone
Federal Contract Vehicle
Not listed
Extent Competed
Full and Open Competition after exclusion of sources
Major Defense Program
Not listed
Pricing Type
Firm Fixed Price
Place of Performance
LEWIS MCCHORD, WA 98433, USA
Solicitation Procedures
Negotiated Proposal / Quote
Number Of Offers Received
2
Legislative Mandate
Not listed
National Interest Action
Not listed
Research Type
Not listed
Primary Consortia Member
Not listed
W911S809D0015
Indefinite Delivery Contract
W911S809D0015-0004
Delivery Order
Update #1
Update #2
ANSWERING SERVICES
Posted 9/21/12
5
1
Name
Description
Solicitation Number
FederalAgency
Type
PostedDate
Notice of Award.
Added: Jun 25, 2009 11:28 am 1. The Department of the Army, Mission and Installation Contracting Command (MICC), Directorate of Contracting (DOC), Fort Lewis, Washington intends to solicit quotations to provide Telephone Answering Service (AS) to support Military Treatment Facilities (MTFs) in the Puget Sound area. The solicitation number is W911S8-09-T-0021. The contractor shall provide AS functions via telephonic contact for all patients whose calls for information and/or advice are forwarded to the contractor from the MTFs. Though this answering service will be primarily after normal business hours, the service shall be available 24 hours/day, 7 days/week. This requirement augments the capability of the MTF/Clinic staff to facilitate easy contact for TRICARE Military Health System (MHS) beneficiaries with urgent questions regarding their illness or healthcare, and the appropriate MTF/Clinic resources who can best address those questions. All calls shall be answered by a qualified operator/agent, who shall determine if the caller has an administrative question or a clinical question; the AS shall provide answers to administrative questions when the MTF has provided those answers to the AS; and, for clinical questions and other questions the AS is not able to answer, AS shall provide the opportunity for the caller to speak with the clinical advice resource identified by the MTF. At no time will the AS provide clinical advice directly to callers. All information from the calls shall be entered into a database. This service also includes providing performance and management reports. A complete Performance Work Statement (PWS) will be included in the solicitation.2. The solicitation will be conducted in accordance with FAR Part 12-Acquisition of Commercial Items and FAR Subpart 13.5-Test Program for Certain Commercial Items, and will result in the award of a single firm fixed-price contract. 3. This procurement is a Total Hubzone Small Business Set-Aside. The applicable NAICS code is 561421, Telephone Answering Services, and the small business size standard is $7.0 Million. 4. The anticipated period of performance includes a base period, beginning approximately 23 August 2009, plus four (4) one-year option periods. 5. Telephonic requests for the solicitation will not be honored. When issued, the solicitation will be available via the FedBizOpps website, http://www.fbo.gov/ and the solicitation will also be posted on the Fort Lewis Directorate of Contracting website, http://www.lewis.army.mil/doc/, under Solicitations. The tentative solicitation issue date is 8 July 2009 and the anticipated closing date is 28 July 2009. Interested quoters are advised to consult the actual solicitation for final dates and times. 6. Quotations from all eligible, capable, and responsible sources will be considered. Firms offering a response to this notice should ensure that they are registered in the Central Contractor Registration Database http://www.ccr.gov/ and ensure that the applicable NAICS code 561421 is included in the CCR profile prior to submission of bids.7. Prospective quoters are urged to submit any questions they may have regarding the solicitation, in writing, to the Contract Specialist, ron.cason@us.army.mil.
W911S8-09-T-0021
Department of the Army Materiel Command Mission and Installation Contracting Command Joint Base Lewis-McChord
Award Notice 1/1
6/25/09, 11:28 AM
5
1
Mod #
Description
ReasonForModification
Federal Obligation
Date
1
ANSWERING SERVICES FOR TRICARE PUGET SOUND MARKET: CLOSEOUT MOD.
Close Out
($496)
2/12/16
Not listed
ANSWERING SERVICES
Not listed
$9.4k
9/21/12