Definitive Contract HSFEHQ04C0552

This federal contract was awarded by the Consumer Financial Protection Bureau (CFPB) to Maximus Federal Services, Inc., a subsidiary of Maximus Inc., a leading provider of government services and solutions. The $8,128,838.41 contract, which is not set aside, is for contact center support services. The contract parent is the USA Contact Multichannel Contact Center Services Master GWAC. Maximus Federal Services will provide a range of contact center services, including handling consumer inquiries,...

This is a $1,965,144.60 sole-source 8(a) purchase order awarded by the U.S. Small Business Administration (SBA) to CTR Management Group LLC, a minority-owned small disadvantaged business based in McLean, Virginia. The contract provides SBA National Answer Desk support services, indicating the contractor will deliver administrative and customer service support for the SBA's national call center. CTR Management Group is an experienced federal contractor, holding multiple indefinite delivery...

Quality Innovation, Inc. was awarded a $6,551,371.60 firm fixed price definitive contract by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 10 to provide Vet Center Call Center (VCCC) operations support services. The original solicitation sought proposals to handle 30% of the VCCC's monthly average 8,000 calls through three daily shifts totaling over 200,000 hours of support from September 2023 through September 2028, utilizing VA...

The U.S. Citizenship and Immigration Services (USCIS), a civilian agency under the Department of Homeland Security, awarded a $9,644,837.21 Firm Fixed Price Delivery Order to Peraton Enterprise Solutions LLC to provide call center support services. The contract is a task order under the USA Contact Multichannel Contact Center Services government-wide acquisition contract (GWAC). The contract is not set aside for any special business categories. Peraton Enterprise Solutions LLC is a subsidiary of...

The Department of Health and Human Services' Food and Drug Administration awarded a $800,000 firm fixed price delivery order contract to Connect Centric, LLC for automated call distribution software and support services. The one-year contract, which runs from April 1, 2021 through April 5, 2022, will provide the FDA's Rockville, Maryland office with call center software and associated support. As the prime contractor, Connect Centric will be responsible for delivering the requested call center...

This is a firm fixed price delivery order awarded to Computer World Services, Corp. by the U.S. Patent and Trademark Office (USPTO), a civilian federal agency, for Enterprise Contact Center Support. The five-year contract has a ceiling value of $5,632,754.80 and does not utilize a set-aside designation. Computer World Services is a minority-owned small disadvantaged business that has extensive experience providing information technology services and solutions to U.S. federal agencies. This award...

This federal contract was awarded by the Department of Homeland Security U.S. Citizenship and Immigration Services (USCIS) to CSRA LLC, a subsidiary of General Dynamics Corporation. The contract is for CSRA LLC to provide call center support services to USCIS. The contract has a Firm Fixed Price pricing type and a potential value of $9,119,134.50. It was awarded on April 30, 2018, with a completion date of August 15, 2018. The contract was not set aside for any specific business type. CSRA LLC...

This is a federal contract awarded by the Office of the Chief Financial Officer, a civilian agency, to TDB Communications Inc., a Service-Disabled Veteran-Owned Small Business, Minority-Owned Business, and 8(a) Program Participant. The contract, valued at $91,590.60, is for National Call Center Support Services under the General Services Administration's Temporary Administrative and Professional Staffing (TAPS) schedule. The contract is a Firm Fixed Price Delivery Order with a completion date of...

This federal contract award, valued at $349,580.00, was made by the Air Mobility Command, a Defense agency, to Callware Technologies Inc., a for-profit manufacturer, for Callware Level Two Sustainment services. The contract is a firm fixed-price purchase order without a set-aside designation. Callware Technologies provides voice and fax messaging solutions, as well as unified communication and messaging development platforms. This contract appears to be part of the agency's efforts to sustain...

<p>KT Consulting, Inc. was awarded a $373,500 firm fixed price delivery order against an unspecified government-wide acquisition contract vehicle to provide clinical call center support services for the Department of Veterans Affairs Technology Acquisition Center located in Phoenix, Arizona. The single award task order has a period of performance through January 2022 to support the Veterans Integrated Service Network with no set-aside designation utilized.</p>