THE CONTRACTOR SHALL PROVIDE CONSULTING SERVICES IN TO SUPPORT OCIO OPERATIONAL EXCELLENCE IN THE AREAS OF: GOVERNANCE SUPPORT, POLICY AND PROCESS IMPLEMENTATION, PROCESS IMPROVEMENT, BUSINESS CONTINUITY AND RISK ASSESSMENT AND FITARA IMPLEMENTATION ANALYSIS. THESE SERVICES WILL ASSIST HUD OCIO IN TRANSFORMING THE WAY WE DO BUSINESS AND THE SERVICE DELIVERY MODEL WITHIN THE OCIO. THIS CONTRACT IS TO OBTAIN THE SPECIFIC EXPERTISE AND OPERATIONAL SUPPORT NEEDED TO CREATE THE NECESSARY ARTIFACTS THAT WILL ALLOW THE OCIO TO SUPPORT THE CONTINUED PROCESS IMPROVEMENT AND TRANSFORMATION OF THE OCIO. IT WILL ALSO PROVIDE IMPLEMENTATION SUPPORT TO HELP OPERATIONALIZE THE ORGANIZATIONAL POLICY, PROCEDURES AND PROGRAMS NEEDED TO ACHIEVE THE STRATEGIC GOALS AND PROVIDE OPTIMAL AND COST EFFECTIVE INFORMATION TECHNOLOGY SERVICES TO HUD BY IMPROVING OPERATIONAL CAPABILITIES.